Fast and Affordable Online Support for Barra da Tijuca Rio de Janeiro Networks
For organizations located in Barra da Tijuca Rio de Janeiro, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to solve most information system problems quickly. This reduces direct costs because service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to communicate with your company's environment without compromising corporate security.
Progent's advanced technical support database system stores detailed histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help rendered to every Progent client by any Progent engineer. This database of trouble tickets and fixes is structured as an easily retrievable proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up additional extensive support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to arrive at the most efficient resolutions promptly.
Remote technical support services provided by Progent to customers in Barra da Tijuca Rio de Janeiro include:
Authorized Windows Support
Progent's Microsoft-certified online support engineers can provide computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support including Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. CCIEs can deal with the most challenging issues occurring in network infrastructure design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their depth of experience permits them to resolve problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via state-of-the-art remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs engineering expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help you to identify and quarantine infected servers and endpoints and protect clean assets from being penetrated. If your Barra da Tijuca network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can assist your Barra da Tijuca business to rebuild a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security experts bring the wide selection of knowledge required to rebuild all critical components of a targeted network rapidly and with little loss of data. To learn more, see Progent's ransomware removal and operational continuity services.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly following a serious penetration. Security services offered by Progent include: in depth network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth management reporting tools designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Barra da Tijuca Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center software to meet the special demands of your company, or adding occasional phone support staff to reinforce your existing Help Desk resources to deal with high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran network consultants gives your customers in Barra da Tijuca Rio de Janeiro instant access to an effective technical support resource with substantial background providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a crucial contributor to business performance, and Progent's target is to solve rather than just report IT issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers online advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By uncovering possible issues before they expand into network outages, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists are ready to deliver expert and affordable system help the instant your business has to have it. Over 20 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Barra da Tijuca company works with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and system management, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Barra da Tijuca Rio de Janeiro and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone support and asks for no ongoing retainer for services delivered during regular business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff professionals with experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise in specific application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon MWS Programming
By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the unique needs of your company.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive personal service call. Effective online access software and expert engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.