Fast and Affordable Remote Technical Support for Barra da Tijuca Rio de Janeiro Networks
Immediate Remote Support for Barra da Tijuca NetworksFor businesses in Barra da Tijuca Rio de Janeiro, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value because they have the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. This reduces direct costs because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which promote the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your environment remotely without breaching system security.

Progent's sophisticated customer support database application includes detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by any consultant. This archive of issues and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Online services offered by Progent to customers in Barra da Tijuca Rio de Janeiro include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology consultants provides your computer users in Barra da Tijuca Rio de Janeiro fast contact with a large technical support group with substantial background offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's goal is to fix and not just track IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By uncovering looming issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a variety of platforms.
How Your Barra da Tijuca Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help whenever your organization requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Barra da Tijuca organization deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden system emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Support for Barra da Tijuca Rio de Janeiro
Progent's online support, Internet-based repair, system security consulting, and system management services give offices in Barra da Tijuca Rio de Janeiro the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who won't release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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    Barracuda Backup Offsite Vaulting Technology Consulting Services

    Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical storage device built by Barracuda or a software-based appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects critical company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to help your business to plan, configure, manage and repair a BDR system built on Barracuda technology.

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    Progent's Cisco-Certified technology experts offer experienced PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of protection, speed and reliability for information environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management tools. Progent's network experts can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft ISA Server Configuration

    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing Microsoft-based security solutions for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small company design and implement a configuration of ISA Server 2004 that meets your information security requirements without limiting your network.

  • Web Application Security Testing Consultant Services 24x7x365 Specialists Web Application Security Evaluation
  • Wi-Fi IP phone integration Specialists wireless IP phones and Aironet APs Configuration

  • Software patch management services Engineer
    Specialist Firewall patch management

    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, peripherals {like scanners, network appliances such as switches and wireless APs, and IoT devices like sensors and health monitors.

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  • Windows Server 2019 Configuration Windows Server 2019 Storage Spaces Direct Information Technology Consulting
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  • Wisconsin Troubleshooters Award Winning Rhode Island Information Technology Manager
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  • network infrastructure documentation management Services Professionals ProSight IP address management
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