Immediate Online Technical Support for Barra da Tijuca Rio de Janeiro Computer Networks
Fast Online Technical Support for Barra da Tijuca SystemsFor organizations in Barra da Tijuca Rio de Janeiro, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where quick solutions manage to turn into large invoices. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent's remote service group can communicate with your company's environment remotely without breaching system security.

Progent's powerful technical support reporting system stores detailed records describing the service that Progent's customers have received. Progent's team engineers have access to the details of all help provided to each Progent client by any consultant. This archive of problems and solutions is structured as a quickly accessible proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to arrive at optimal solutions promptly.

Remote technical services available from Progent to businesses in Barra da Tijuca Rio de Janeiro include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of vital files, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting utilities created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Barra da Tijuca Rio de Janeiro quick assistance from an effective network service resource with years of experience providing phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a crucial enabler of company performance, and Progent's policy is to resolve and not just track technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they expand into crashes, proactive monitoring can head off stressful and costly network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate multiple OS platforms.
How Your Barra da Tijuca Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support engineers can provide professional and economical system help the instant your company has to have it. More than two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Barra da Tijuca organization works with a regular independent support technician or employs an in-house organization that can handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to fix unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Barra da Tijuca Rio de Janeiro
Progent's online support services enable your Barra da Tijuca organization to experience the benefits of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    For most offices in Barra da Tijuca Rio de Janeiro, local computer support resources, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of network issues. However, IT crises might occur when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service specialists offer an easy, quick, and economical way to supplement your local resources and to pass on valuable information to increase your ability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on individual freelance service providers. Although freelance consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your network stays up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly built systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can provide the stable foundation to meet current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The practice of documenting and organizing support records results in more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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