Fast and Affordable Remote Troubleshooting for Barra da Tijuca Rio de Janeiro Networks
For companies located in Barra da Tijuca Rio de Janeiro, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate expenses because solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where quick repairs manage to end up as large bills. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes that promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your network remotely without violating network security.
Progent's proven technical support reporting system keeps thorough documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each client by any engineer. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Online services provided by Progent to clients in Barra da Tijuca Rio de Janeiro include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support experts can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to assist your company to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network engineers, and certifies a person's network technology skills at the master level. Cisco CCIEs can deal with even the most difficult challenges encountered in network design, installation, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to solve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure products by delivering services that include:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate quickly following a serious breach. Security services offered by Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Barra da Tijuca Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting expertise can support you in building an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software products to address the special needs of your company, or adding temporary online staff to reinforce your internal Help Desk Call Center group during high-demand situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Barra da Tijuca Rio de Janeiro immediate communication with a large network service resource with years of experience offering telephone-based consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's target is to fix rather than simply report technical issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering looming problems before they grow into network outages, proactive monitoring can head off stressful and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online computer support engineers are ready to deliver expert and affordable system help the instant your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Barra da Tijuca organization has a regular freelance support technician or maintains an in-house organization that can deal with common computer problems, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to deal with unexpected network crises or particularly complex integration projects.
Benefits of Progent's IT Support for Companies in Barra da Tijuca Rio de Janeiro
Progent's online IT consulting services enable your Barra da Tijuca organization to have the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most companies in Barra da Tijuca Rio de Janeiro, nearby computer service resources, whether made up of outside consultants or an in-house IT staff, can take care of typical network problems. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's online service experts offer a convenient, fast, and economical way to augment your local help and to pass on useful knowledge to increase your capability to deal with downstream problems in-house.
- Less Dependence on Individual Service Providers
For network support, smaller offices often rely on individual freelance consultants. Although independent service people have smaller internal costs than larger service firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Businesses typically begin with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoft’s popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.