Fast Remote Technical Support for Barra da Tijuca Rio de Janeiro IT Networks
For organizations in Barra da Tijuca Rio de Janeiro, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated tools required to resolve most information system problems quickly. Efficient support reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where fast solutions somehow end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and proven processes that allow the maximum level of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's environment remotely without compromising system security.
Progent's sophisticated service reporting system stores extensive documentation describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and solutions is organized as a readily accessible proprietary database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting experts can determine the best resolutions in the least time.
Online technical services provided by Progent to businesses in Barra da Tijuca Rio de Janeiro include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn problems surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their deep experience enables them to fix problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your network via the latest on-line support tools to perform quick, secure, and affordable analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Amťricas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterůi, RJ 24020-125
|+55 (21) 2018-1202
||Niterůi Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of networking products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points engineering services, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly following a serious breach. Security services offered by Progent include: in depth information security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; defending your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Barra da Tijuca Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of seasoned network consultants offers your workers in Barra da Tijuca Rio de Janeiro quick access to a reliable technical support resource with extensive experience delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's goal is to fix instead of just annotate network issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists can deliver professional and economical IT support the instant your business has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Barra da Tijuca organization works with a regular freelance consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Organizations in Barra da Tijuca Rio de Janeiro
Progent's online network troubleshooting services allow your Barra da Tijuca business to enjoy the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by being more available, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
For most offices in Barra da Tijuca Rio de Janeiro, nearby network support providers, whether represented by freelance consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable knowledge to increase your ability to handle future issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller companies commonly depend on independent freelance service providers. Although independent service people carry smaller internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to insure your network is always available.
- Build a Solid Foundation for Smooth Expansion
Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such badly built environments require proper analysis, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle critical business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses need guidance and technical education to navigate through an ever more complex array of technology options available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.