Fast and Affordable Remote Help for Barra da Tijuca Rio de Janeiro Computer Networks
Fast Remote Consulting for Barra da Tijuca NetworksFor companies in Barra da Tijuca Rio de Janeiro, Progent offers online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the practical background and have access to the advanced tools needed to solve the majority of information system issues rapidly. This lowers direct costs since solutions use up minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick repairs manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to connect to your company's network remotely without violating corporate security.

Progent's powerful customer support reporting application keeps extensive records for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services delivered to each client by every consultant. This history of problems and solutions is structured as an easily searchable support database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft open up additional massive technical support databases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.

Remote technical services available from Progent to businesses in Barra da Tijuca Rio de Janeiro include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting tools designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting services can aid you in creating an effective new Call Center or improving your existing organization, evaluating or modifying Call Center software products to address the particular demands of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group during unusually busy scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of experienced network experts provides your computer users in Barra da Tijuca Rio de Janeiro instant access to an effective support group with substantial experience delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a major enabler of company efficiency, and Progent's goal is to fix and not merely annotate technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers remote advanced consulting expertise and training in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your environment so your IT support is proactive and automated. By anticipating emerging problems before they result in crashes, automated monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a variety of OS platforms.
How Your Barra da Tijuca Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support specialists can provide expert and economical system support the instant your business needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Barra da Tijuca company has a regular freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Barra da Tijuca Rio de Janeiro
Progent's online support services enable your Barra da Tijuca organization to enjoy the advantages of on-call, expert network support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Barra da Tijuca Rio de Janeiro, local computer support providers, whether made up of independent consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises might occur when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's on-call service specialists provide a convenient, fast, and economical solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. Although freelance service people carry smaller overhead than big consulting firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often begin with an information system implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can impede the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business growth and improving productivity. They hardly need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT support, performing a broad range of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and archiving support records results in more effective service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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