Fast and Affordable Online Support for Barra da Tijuca Rio de Janeiro Computer Networks
For businesses in Barra da Tijuca Rio de Janeiro, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to resolve most network problems quickly. This lowers direct expenses because solutions use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor fixes somehow turn into big bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's network without violating corporate security.
Progent's sophisticated customer support database application keeps thorough records of all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent client by every Progent engineer. This database of issues and responses is structured as a quickly searchable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to arrive at optimal solutions promptly.
Remote technical support services provided by Progent to companies in Barra da Tijuca Rio de Janeiro include:
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Certified MS Windows Support
Progent's Microsoft-expert online support experts can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of technology support such as Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 11 system design and migration assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs can handle even the most complex issues surrounding network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their depth of experience permits them to find solutions for problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network via advanced on-line support technology to provide fast, secure, and economical diagnosis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
City |
Address |
Phone |
Link |
Barra da Tijuca |
Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 |
Barra da Tijuca Network Support Services |
Ipanema |
Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 |
Ipanema Network Support Services |
Niterói |
Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 |
Niterói Network Support Services |
Rio de Janeiro |
Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 |
Rio de Janeiro Network Support Services |
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs engineering support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up quickly after a serious breach. Security solutions offered by Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
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Cloud Integration Solutions

Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide selection of devices can be used for this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
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Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or revamping your current one, selecting or modifying Call Center software to meet the unique requirements of your company, or providing temporary phone support staff to reinforce your in-house Help Desk group to deal with demanding situations like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of veteran information technology professionals offers your workers in Barra da Tijuca Rio de Janeiro quick communication with a large network service resource with extensive experience delivering phone support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's aim is to fix rather than just track technical issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, automated monitoring can head off stressful and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
How Your Barra da Tijuca Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists are ready to provide effective and cost-effective system help whenever your organization requires it. Over two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Barra da Tijuca organization has a local independent support technician or maintains an in-house organization that can handle the majority of network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly complicated integration problems.
Features of Progent's Online Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based repair, system security consulting, and system administration services give businesses in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Barra da Tijuca Rio de Janeiro and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a per-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online support and requires no periodic retainer for services provided during regular working hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon MWS Programming and Debugging
By providing a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that meet the unique needs of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise require an expensive personal service call. Effective online connectivity tools and experienced technicians combine to allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High System Availability
For companies with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
- Best Practices
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who won't release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.