Immediate Remote Support for Barra da Tijuca Rio de Janeiro Computer Systems
Urgent Phone Technical Support for Barra da Tijuca NetworksFor businesses in Barra da Tijuca Rio de Janeiro, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. Unlike typical online service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick repairs manage to end up as substantial bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent's online support team can interface to your company's network without violating network security.

Progent's proven technical support reporting application includes extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services provided to each customer by every Progent consultant. This history of trouble tickets and solutions is structured as a readily searchable internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available additional massive support databases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service specialists can find optimal resolutions promptly.

Remote support offered by Progent to businesses in Barra da Tijuca Rio de Janeiro include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint setup, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT staff and your assigned Progent technical consultant so that emerging problems can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a transparent supplement to your core IT support resources. Client interaction with the Service Desk, provision of support services, issue escalation, trouble ticket creation and updates, performance measurement, and management of the support database are cohesive regardless of whether issues are resolved by your corporate IT support staff, by Progent, or by a combination. Your business has complete versatility to extend or reduce your share of support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. For more information about ProSight Shared Call Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Call Center software to address the particular demands of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center resources to deal with high-demand events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network consultants gives your customers in Barra da Tijuca Rio de Janeiro immediate contact with an efficient support group with years of experience offering phone consulting and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a major driver of business efficiency, and Progent's goal is to fix instead of merely document technical problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of operating systems.
How Your Barra da Tijuca Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your business has to have it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Barra da Tijuca office has a regular freelance support technician or employs an in-house IT staff that can deal with typical network issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to address unexpected network emergencies or especially tough integration problems.

Features of Progent's Remote Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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