Fast and Affordable Remote Technical Support for Barra da Tijuca Rio de Janeiro Networks
For businesses in Barra da Tijuca Rio de Janeiro, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's remote support experts provide excellent value because they have the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. This reduces direct costs because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which promote the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your environment remotely without breaching system security.
Progent's sophisticated customer support database application includes detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by any consultant. This archive of issues and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Online services offered by Progent to customers in Barra da Tijuca Rio de Janeiro include:
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Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 system design and migration assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex problems occurring in network planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to fix problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your environment using advanced on-line support technology in order to perform quick, secure, and economical analysis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
City |
Address |
Phone |
Link |
Barra da Tijuca |
Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 |
Barra da Tijuca Network Support Services |
Ipanema |
Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 |
Ipanema Network Support Services |
Niterói |
Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 |
Niterói Network Support Services |
Rio de Janeiro |
Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 |
Rio de Janeiro Network Support Services |
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure products. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points deployment support, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up quickly after a serious breach. Security solutions available from Progent cover thorough network security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; building safe architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
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Cloud Integration Solutions

Progent can provide advanced remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent online help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX
BSD
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:
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Help Desk Services
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology consultants provides your computer users in Barra da Tijuca Rio de Janeiro fast contact with a large technical support group with substantial background offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's goal is to fix and not just track IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By uncovering looming issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a variety of platforms.
How Your Barra da Tijuca Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help whenever your organization requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Barra da Tijuca organization deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden system emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Barra da Tijuca Rio de Janeiro
Progent's online support, Internet-based repair, system security consulting, and system management services give offices in Barra da Tijuca Rio de Janeiro the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Barra da Tijuca Rio de Janeiro and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online service and requires no ongoing retainer for support services provided during regular business hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Software Design
Apple Macintosh Integration
Amazon MWS Programming
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that align with the unique requirements of your business.
- Sophisticated Remote Connectivity Tools
Protected remote access permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal service call. Effective online access tools and experienced technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who won't release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.