Immediate Online Troubleshooting for Barra da Tijuca Rio de Janeiro Computer Systems
For organizations located in Barra da Tijuca Rio de Janeiro, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers immediate costs because service calls require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions manage to end up as major bills. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven processes that ensure the maximum level of efficiency for remote engineering help and repair for information networks of all sizes. Progent's Technical Response Center can interface to your environment without compromising network security.
Progent's proven customer support reporting system stores thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support delivered to every Progent customer by any consultant. This database of anomalies and solutions is stored as a quickly retrievable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's remote service experts can come up with optimal solutions in the least time.
Online support provided by Progent to clients in Barra da Tijuca Rio de Janeiro include:
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Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can deliver network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies a person's networking skills at the expert level. CCIEs know how to resolve even the most complex challenges surrounding network infrastructure planning, deployment, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs represent an exceptional value because their broad experience allows them to find solutions for problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using the latest remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
| City |
Address |
Phone |
Link |
| Barra da Tijuca |
Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 |
Barra da Tijuca Network Support Services |
| Ipanema |
Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 |
Ipanema Network Support Services |
| Niterói |
Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 |
Niterói Network Support Services |
| Rio de Janeiro |
Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 |
Rio de Janeiro Network Support Services |
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking appliances. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist you to locate and isolate infected devices and protect clean assets from being compromised. If your Barra da Tijuca network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Barra da Tijuca organization to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of IT security specialists have the broad range of skills required to rebuild all critical facets of a compromised system quickly and with little data loss. To find out more, visit Progent's ransomware cleanup and business continuity expertise.
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CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive information security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a wide array of information technologies including network infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent consultant so potential problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Help Desk Service provides a seamless extension of your internal network support group. End user interaction with the Service Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are taken care of by your corporate network support group, by Progent, or a mix of the two. You have complete flexibility to expand or shrink your share of support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education.
To find out more about ProSight Co-Managed Call Desk, visit ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
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Help Desk Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of seasoned information technology professionals offers your customers in Barra da Tijuca Rio de Janeiro quick communication with a dependable technical support resource with substantial background delivering telephone-based support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a major contributor to company performance, and Progent's goal is to resolve and not simply record technical issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so your computer support is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, system monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a combination of OS platforms.
How Your Barra da Tijuca Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your company has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Barra da Tijuca office deals with a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden network crises or particularly tough integration projects.
Benefits of Progent's IT Support for Companies in Barra da Tijuca Rio de Janeiro
Progent's remote network troubleshooting services enable your Barra da Tijuca organization to experience the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your local IT resources
With most offices in Barra da Tijuca Rio de Janeiro, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network issues. However, major troubles can occur when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants have smaller overhead than big service organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to wait for help during an emergency. As your company grows, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically begin with an information system implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller businesses need advice and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.