Immediate Online Support for Barra da Tijuca Rio de Janeiro IT Networks
Fast Remote Support for Barra da Tijuca NetworksFor companies in Barra da Tijuca Rio de Janeiro, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network problems quickly. This lowers direct costs because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes which promote the maximum level of efficiency for remote technical support and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's network remotely without violating system security.

Progent's advanced service reporting system stores thorough histories for the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of services provided to each client by any Progent engineer. This archive of anomalies and fixes is structured as a readily retrievable support knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts are able to determine the most efficient solutions quickly.

Remote support services offered by Progent to clients in Barra da Tijuca Rio de Janeiro include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology consultants provides your clients in Barra da Tijuca Rio de Janeiro immediate access to an efficient network service group with extensive experience providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's goal is to fix instead of just record technical issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing emerging problems before they evolve into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of operating systems.
How Your Barra da Tijuca Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support specialists can deliver professional and economical IT help whenever your business requires it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Barra da Tijuca business deals with a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progent�s Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or especially complex integration projects.

Features of Progent's Online Network Services for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



An index of content::

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    Technology Consulting Microsoft System Center Operations Manager

    Medium-size companies can get all the advantages of System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier IT support professionals. Thanks to Progent's economically priced IT support packages, mid-size businesses can choose a basic co-sourcing package based on Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer mid-size company information systems enterprise-class availability, security and productivity.

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    Progent’s Technical Response Center (TRC) provides national extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide after-hours telephone help and remote direct computer connection to isolate and repair technical problems rapidly and affordably. The scope of IT experience represented by Progent's team of nationwide support professionals allows Progent to escalate even the toughest problems to appropriate experts as required. For critical problems, the Technical Response Center tries to answer your request for service in less than one hour.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining email solutions for companies in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email environment features protection, high uptime, easy access for remote and mobile users, efficient administrative tools, and productive integration with telecommunications. Progent offers expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003 Server, and MS Exchange 2K. Progent can also assist small or mid-size businesses to migrate to MS Exchange 2016 Server or Microsoft Exchange 2013 Server.

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    Progent provides technical support for medium size businesses who have 100 to 250 network users. The medium size business or office has traditionally been an overlooked segment of the market for IT support expertise. The overhead and support access models of large outside support organizations make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an IT system whose advanced technology and sophistication are often similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive network monitoring, significantly reduces the IT support expenses of an SMB while offering the small company with big-company service from professional, world-class consultants with background in a wide array of small business network solutions. If your medium size organization or small business is searching for levels of IT help needed for a medium size organization without budgeting enterprise costs, call Progent.

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    • SQL Server Integration
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    Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and safer Active Directory implementation. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime.

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    Progent's support services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and robotics.

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    • Checkpoint Certified Systems Engineer (CCSE) Information Technology Consultant
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