Immediate Online Troubleshooting for Barra da Tijuca Rio de Janeiro Computer Systems
Fast Online Help for Barra da Tijuca NetworksFor organizations located in Barra da Tijuca Rio de Janeiro, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers immediate costs because service calls require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions manage to end up as major bills. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven processes that ensure the maximum level of efficiency for remote engineering help and repair for information networks of all sizes. Progent's Technical Response Center can interface to your environment without compromising network security.

Progent's proven customer support reporting system stores thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support delivered to every Progent customer by any consultant. This database of anomalies and solutions is stored as a quickly retrievable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's remote service experts can come up with optimal solutions in the least time.

Online support provided by Progent to clients in Barra da Tijuca Rio de Janeiro include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent consultant so potential problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your internal network support group. End user interaction with the Service Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are taken care of by your corporate network support group, by Progent, or a mix of the two. You have complete flexibility to expand or shrink your share of support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education. To find out more about ProSight Co-Managed Call Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals offers your customers in Barra da Tijuca Rio de Janeiro quick communication with a dependable technical support resource with substantial background delivering telephone-based support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a major contributor to company performance, and Progent's goal is to resolve and not simply record technical issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so your computer support is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, system monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a combination of OS platforms.
How Your Barra da Tijuca Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your company has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Barra da Tijuca office deals with a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Barra da Tijuca Rio de Janeiro
Progent's remote network troubleshooting services enable your Barra da Tijuca organization to experience the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    With most offices in Barra da Tijuca Rio de Janeiro, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network issues. However, major troubles can occur when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants have smaller overhead than big service organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to wait for help during an emergency. As your company grows, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an information system implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent's Cisco-certified IP phone and video IP phone experts can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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