Immediate Online Support for Barra da Tijuca Rio de Janeiro IT Networks
For companies in Barra da Tijuca Rio de Janeiro, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network problems quickly. This lowers direct costs because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes which promote the maximum level of efficiency for remote technical support and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's network remotely without violating system security.
Progent's advanced service reporting system stores thorough histories for the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of services provided to each client by any Progent engineer. This archive of anomalies and fixes is structured as a readily retrievable support knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts are able to determine the most efficient solutions quickly.
Remote support services offered by Progent to clients in Barra da Tijuca Rio de Janeiro include:
Certified Windows Expertise
Progent's Microsoft-expert remote service engineers offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop services to help you company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues encountered in network infrastructure planning, installation, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program updates. CCIEs provide exceptional value because their deep expertise permits them to find solutions for problems quickly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via sophisticated remote troubleshooting technology in order to provide quick, secure, and economical analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure devices. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly after a serious breach. Security solutions available from Progent include: comprehensive information security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration solutions with on-prem installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad range of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Barra da Tijuca Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology consultants provides your clients in Barra da Tijuca Rio de Janeiro immediate access to an efficient network service group with extensive experience providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's goal is to fix instead of just record technical issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing emerging problems before they evolve into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of operating systems.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support specialists can deliver professional and economical IT help whenever your business requires it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Barra da Tijuca business deals with a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progentďż˝s Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or especially complex integration projects.
Features of Progent's Online Network Services for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Barra da Tijuca Rio de Janeiro and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone help and requires no periodic retainer for services provided during regular business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that match the special requirements of your company.
- State of the Art Online Connectivity Software
Secure online access permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoft’s leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of detailing and organizing service records results in more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.