Fast and Affordable Online Support for Barra da Tijuca Rio de Janeiro Computer Networks
Immediate Phone Support for Barra da Tijuca NetworksFor businesses in Barra da Tijuca Rio de Janeiro, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to resolve most network problems quickly. This lowers direct expenses because solutions use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor fixes somehow turn into big bills. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's network without violating corporate security.

Progent's sophisticated customer support database application keeps thorough records of all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent client by every Progent engineer. This database of issues and responses is structured as a quickly searchable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to arrive at optimal solutions promptly.

Remote technical support services provided by Progent to companies in Barra da Tijuca Rio de Janeiro include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide selection of devices can be used for this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or revamping your current one, selecting or modifying Call Center software to meet the unique requirements of your company, or providing temporary phone support staff to reinforce your in-house Help Desk group to deal with demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals offers your workers in Barra da Tijuca Rio de Janeiro quick communication with a large network service resource with extensive experience delivering phone support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's aim is to fix rather than just track technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, automated monitoring can head off stressful and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
How Your Barra da Tijuca Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists are ready to provide effective and cost-effective system help whenever your organization requires it. Over two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Barra da Tijuca organization has a local independent support technician or maintains an in-house organization that can handle the majority of network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly complicated integration problems.

Features of Progent's Online Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based repair, system security consulting, and system administration services give businesses in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who won't release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



An index of content::

  • 24 Hour Engineer ProSight Managed IT Services ProSight IT Management Outsourcing Consultancy
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  • Top Specialists Catalyst AP Management
    Catalyst 9130AX Access Point Network Consultant

    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP experts can provide economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Reporting Dynamics GP App Development

    Progent's seasoned application designers and programmers can help your company to build enhancements to Microsoft Dynamics GP/Great Plains that address the special requirement of your business without losing the advantages of seamless Windows integration and connectivity. Progent can also provide help with a selection of software development tools that can be used to build user-interface and data integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

  • 24 Hour Sun Solaris Migration Consultants 24-7 Sun Solaris Upgrade Consulting
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  • 24-7 64-bit Computing Consulting Services Professionals 64-bit Computing

  • Microsoft 365 Word Integration On-site Technical Support
    Online Support Services Microsoft 365 Training

    Microsoft 365, formerly called Office 365, is Microsoft's extensive family of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans targeted at customers ranging from students and households to enterprises. Progent offers quick and easy remote access to specialists with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and maintain hybrid solutions that seamlessly integrate local and cloud products and services.

  • 24-Hour Cisco Migration Cisco Tech Consultants
  • 24-Hour Software Consultant Cisco CCIE Remote Cisco CCIE Online Network Security Consultants

  • Utah Install
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    If your business does not need immediate remote help but expects to require assistance with your information system in the near future, you can conserve time and expenses and ensure that the appropriate expertise will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email information@progent.com.

  • 24-Hour Technology Professional Google Cloud Disaster Recovery Cisco and Microsoft Certified Expert Google GCP Cloud integration Specialists
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  • At Home Workforce Video Conferencing Integration Services
    Largest Offsite Employees Video Conferencing Online Consulting

    Progent can assist small and medium-size organizations to implement and debug video conferencing applications to enable their teleworkers to communicate effectively with fellow workers and clients.

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  • 24x7 Two-factor Authentication Outsourcing Duo Multi-factor Authentication Remote Support

  • CISSP Certified Security Google Cloud AI Building Blocks Professionals
    Google Cloud integration Engineer

    Progent can provide affordable online and on-premises support to assist organizations to migrate all or part of their core IT resources to Google Cloud Platform (GCP). This can save time and hardware expense and allow access to Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

  • 64-bit Computing Consulting 64-bit Processing Consulting Services
  • ASA Firewalls with Firepower Support and Help CCIE Expert Certified ASA Firewall with Firepower Support
  • After Hours Infor SyteLine CloudSuite Upgrade Consult SyteLine Specialists
  • Aironet 802.11ac AP Migration Network Consultants Aironet Wave 2 AP Consultant Services
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  • Immediate Microsoft Certified Partner Windows Server 2012R2 Hyper-V Online Consulting
    Windows Server 2012 R2 Server Manager Online Troubleshooting

    Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security strategy, streamline IT management, help with application development, and generate and validate a DR/BC plan.

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  • Check Point NGTP Security Services information Systems Audit
    Check Point 23000 Firewalls Firewall Network Install

    Progent's Check Point experts can show you how to select and deploy Check Point Firewall and VPN software and appliances powered by Check Point's security platform to offer an economical and efficient security solution for your information network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and offer a single stop for continuing technical support, administration, education, and consulting services.

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  • Best Online Support Services Remote Workforce Video Conferencing Open Now Online Help Offsite Employees Video Conferencing
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  • BlackBerry Desktop Manager Services RIM Blackberry Setup and Support
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  • CCIE Expert Certified System Engineers Mississippi New Jersey Network Support Consultants

  • Supplemental Service Desk Troubleshooting
    Extended Service Desk Setup and Support

    Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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  • 802.11 Wireless LAN Information Technology Consulting
    Wireless LAN Consultant

    Progent can show you how to plan, configure, manage, monitor, and repair a viable Wireless LAN architecture, select sensible technology, and integrate access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a thorough 802.11x system security plan that is well aligned with the security strategy for your entire business network.

  • Catalyst Wireless AP Integration Support Catalyst 802.11ax AP Support Outsourcing
  • Certified Microsoft Partner Integration Services Certified Microsoft Partner Technical Support Firm
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  • ProSight Email Content Filtering Specialists
    Consultant Email Polymorphic Virus Protection

    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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  • Cisco PIX Migration Professionals PIX Firewall Upgrade Troubleshooting

  • Barracuda Backup Appliance Support Outsourcing
    Barracuda Backup Cloud Management Consultants

    Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to help your business to design, integrate, operate and troubleshoot a BDR solution based on Barracuda technology.

  • Cisco VoIP Phones and CallManager Configuration Largest Online Troubleshooting SIP Infrastructure

  • Microsoft Azure enterprise hybrid cloud solutions Consultancy
    Microsoft Azure hybrid cloud solutions Professionals

    Progent offers advanced remote consulting support to help organizations integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner and safer AD implementation. Both options also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime.

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  • Les Kent has a 35-year track record of effective network integration, corporate management, marketing, and operations. He has demonstrated a talent for developing elegant IT solutions during his time as as a network architect, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global corporations.

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    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds developing Microsoft ISA Server-based security installations for information systems with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your network security needs without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Data Center professionals can help you find high availability data centers that meet the specific requirements of your company. High availability colocation sites are particularly appealing to small companies because of their affordability and convenience compared to taking a do-it-yourself strategy. Trying to create an on-site data center that offers even a minimum degree of fault tolerance is financially prohibitive for most small companies. Progent is ready to help you get all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and maintenance services.

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    Progent's Microsoft-certified consultants offer companies of any size consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint offers a central location for your employees or customers to connect to, manage, distribute and manipulate relevant data, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they've developed in a way that makes data convenient to find, download and re-use. Progent's SharePoint experts can assist your organization to support your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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  • Extended Call Desk Costs Support and Setup Support and Setup Co-managed Call Center Costs
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  • Immediate Infor SyteLine CloudSuite Excel Integration Consultancy Infor SyteLine CloudSuite Industrial Engineer
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  • Network Education
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    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Mid-size companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

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  • Live Online Office Word Class
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    Progent provides live online instruction for popular client applications and environments such as Office and Microsoft 365 Excel, Word, Access and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the advantages of conventional physical classroom seminars, such as instant communication between clients and trainers, but avoids the expenses of transportation and the challenge of trying to synchronize the schedules of many students. Available to single students or groups of any size, Progent's virtual instruction permits the trainer to conduct the seminar from an online office and the clients can be spread throughout an office or all over the country. Live online instruction deploys proven teaching mechanisms such as broadcast white boards, real-time questions, and shared applications. Sessions can be short and targeted to specialized topics or extended in time and wider in scope.

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    Progent's remote connectivity and smartphone synchronization experts can assist your business to design and configure connectivity solutions for off-site desktops, notebooks, and smartphones so they integrate tightly with your information network, allowing you to optimize the efficiency of your off-site workforce.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall.

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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size expert remote or on-premises consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to assist you to fix serious problems detected by SCOM 2012.

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  • Microsoft Windows 2003 Cluster Server Technical Support Services 24-7 SQL Server Cluster Technical Consultant
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    Progent provides live remote training for popular desktop applications and environments such as Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction provides the benefits of conventional physical classroom seminars, such as instant interaction between clients and trainers, but avoids the expenses of transportation and the challenge of attempting to accommodate the schedules of many workers. Offered to single students or classes of any size, Progent's live online instruction permits the trainer to conduct the class from an online office and the students can be dispersed throughout an office or across the the U.S. Virtual education utilizes powerful teaching tools such as broadcast white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and personalized to specialized topics or extended in duration and broader in scope.

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    Progent's Help Desk outsourcing and co-sourcing service programs help organizations to reduce costs and improve productivity.

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    Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that let you track your business more effectively, transforming raw information into useful insights into your company and customers.

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    Progent's consultants offer cost-effective remote consulting and technical support for Windows Server Essentials. Progent can provide full-service project management support to help you plan and carry out an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.

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    Progent's Cisco-certified CCIE networking consultants can assist your business to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy appliances to current models.

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    Our Experts Team offers support in important areas that include Apple OS networking and programs; Expertise for Linux-powered, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and vertical program support; Chief Information Officer, business analyst, and project management services; Special program design and integration; Web site, electronic business, EDI, and client information portal design and integration; DBM support and efficiency help; Management intelligence expertise; and Telecom architecture support.

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  • Short Term IT Staffing Services Online Technical Support Urgent Cisco and Microsoft Certified Expert Temporary Desktop Support Staffing Setup and Support
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    Progent's Microsoft-certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security plan, automate network management, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent's Test and Training Lab located at the QTS Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, evaluating and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and building training systems for new technologies. For Progent clients without sufficient internal resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital network initiatives on schedule.

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    Progent's certified professionals can help you to calculate the benefits of Windows Server 2008 for your business, create test systems and rollout plans, install Windows Server 2008 with your network infrastructure and applications, educate your support personnel how to use enhanced management utilities, and deliver continuing consulting and tech support via low-cost alternatives including Contact Center support and remote technical assistance.

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  • Immediate NetBSD Network Assessments
    Linux Services

    Progent's UNIX platform consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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  • Top Altaro Office 365 Backup Integration
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    Progent is a certified Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to protect your O365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, plus Teams Chats.

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  • Windows 11 Management Onsite Technical Support Windows 11 Compatibility Testing Small Office IT Consulting Services
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  • Linux with Windows Consultants
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    If your office network mixes Linux-based products technology with Windows, Progent can show you how to incorporate your servers into a cohesive network that allows all your OS platforms to run side by side for easy administration, transparent information exchange, high reliability, enhanced performance, and strong security. Progent's Linux and Microsoft Windows coexistence support offerings include network architecture integration and service, support for Windows services for UNIX, remote network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Helpdesk support.

  • Windows, Linux, UNIX, Solaris Configuration Windows and Linux On-site Technical Support
  • Wireless Security Scan Consulting Information Risk Evaluation Consultant Services
  • Work at Home Employees Barra da Tijuca Consulting Experts - IP Voice Technology Consulting Barra, RJ Barra, RJ Work from Home Employees Barra da Tijuca Assistance - IP Voice Solutions Consulting Experts

  • After Hours Flexential Tampa Colocation Center Professional
    Flexential Internet Data Center Professional

    Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent maintains a group of IT experts located in the Tampa area, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran DRBC planning experts. Progent can also help your business to design and execute a migration to the Flexential facility with services such as designing system architecture, recommending hardware, system setup and testing, troubleshooting, streamling online network management, and educating your network staff.

  • Work at Home Employees Barra da Tijuca Guidance - Collaboration Technology Consulting and Support Services Barra da Tijuca Teleworkers Collaboration Technology Consulting Experts Barra da Tijuca

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