UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small and midsize companies located in Barra da Tijuca Rio de Janeiro, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for small company information networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your environment without violating network security.

Progent's powerful customer support reporting application maintains thorough records describing the support that Progent's clients have been provided. Progent's team consultants have access to the details of support provided to every Progent customer by any engineer. This database of problems and responses is structured as an easily retrievable proprietary database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can find optimal resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Barra da Tijuca Rio de Janeiro or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's engineers to handle practically any problem likely to take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To support companies with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online technical support services Offered by Progent to customers in Barra da Tijuca include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs can handle even the most stubborn problems occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an excellent value since their depth of experience allows them to fix even the most difficult problems quickly. In typical cases, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely support for severe network issues that are lowering business efficiency but are not within the comfort zone of your ordinary network service personnel. Progent's CCIE consultants can interface to your environment using state-of-the-art on-line support tools to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote support engineers can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of platform support including Microsoft Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can enhance the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recover quickly after a serious breach. Security support services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software products to address the unique needs of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

  Progent's Call Center team of seasoned information technology consultants offers your clients in Barra da Tijuca Rio de Janeiro immediate assistance from a dependable technical support resource with extensive background providing phone help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to resolve and not just track technical issues.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Group provides phone-based professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. For more information on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Apple Mac experts can support the imaginative aspect of Mac systems by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video post production lab.

  Online Network Monitoring Support
  Progent can provide businesses in Barra da Tijuca Rio de Janeiro remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT support is proactive rather than reactive. By uncovering emerging issues before they result in network outages, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.