For small and midsize businesses in Barra da Tijuca Rio de Janeiro, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of network issues quickly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or eliminating network outages and associated costs due to business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where fast fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently results in your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies which allow the highest level of effectiveness for online engineering help and repair for small and midsize company computer systems. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to access your system without violating network security.
Progent's sophisticated customer support database application stores detailed records of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help provided to each client by every Progent consultant. This archive of issues and resolutions is stored as a conveniently accessible support database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service experts can find the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Barra da Tijuca Rio de Janeiro or to learn more about Progent's phone support options, contact Progent at
Remote Technical Services Provided by Progent
Progent's online support engineers have certified skills in an extensive array of products and technologies. This broad range of capability enables Progent's engineers to manage practically any emergency likely to occur in a small company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to companies in Barra da Tijuca include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Progent also offers a full array of remote PC desktop support such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to address the unique requirements of your corporation, or providing occasional phone support staff to supplement your in-house Call Center group to handle demanding events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Barra da Tijuca Rio de Janeiro quick assistance from an efficient network service group with years of experience providing phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to fix instead of just track IT problems.
Progent's Mac consultants can nurture the artistic facets of Macintosh environments by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Barra da Tijuca Rio de Janeiro online network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network support is proactive and automated. By spotting possible issues before they expand into downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a combination of platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |