For small and midsize companies located in Barra da Tijuca Rio de Janeiro, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support services offer excellent leverage because they have the real-world background and the advanced tools to solve the majority of network issues rapidly. This reduces immediate costs because service calls take up a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling problems quickly translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the highest level of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to access your company's environment without compromising network security.
Progent's advanced technical support reporting application maintains comprehensive records describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance provided to each client by every consultant. This history of issues and resolutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other massive support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Barra da Tijuca Rio de Janeiro or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive array of technologies. This breadth of technical skills permits Progent's engineers to handle virtually any emergency likely to crop up in a small company network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-platform environments, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to companies in Barra da Tijuca include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues occurring in network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to resolve the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few service firms make CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can get timely help for severe network infrastructure issues that are lowering business productivity but are not within the comfort zone of your regular computer maintenance resources. Progent's CCIE consultants can connect to your computer system by means of sophisticated on-line support tools in order to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recuperate rapidly following a serious penetration. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile communication; defending your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the budget to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, evaluating or enhancing Help Desk Call Center software to meet the special demands of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk team during demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Barra da Tijuca Rio de Janeiro immediate contact with a reliable network service resource with extensive experience providing telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to fix instead of merely track IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. For more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the imaginative elements of Macintosh environments by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Barra da Tijuca Rio de Janeiro online network monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering possible problems before they cause crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of operating systems.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services