For small and midsize businesses located in Barra da Tijuca Rio de Janeiro, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast solutions somehow end up as substantial bills. Progent's penchant for handling problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the maximum level of efficiency for remote consulting and troubleshooting for small company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's highly evolved customer support reporting system stores comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance delivered to every client by any consultant. This archive of anomalies and fixes is organized as a readily searchable internal database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Barra da Tijuca Rio de Janeiro or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based network support experts offer credentials in an extensive array of products and technologies. This broad range of IT skills permits Progent's engineers to resolve virtually any problem likely to take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help companies with mixed-operating system networks, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to customers in Barra da Tijuca include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex issues surrounding network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad experience allows them to solve even the most difficult problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent support for serious network infrastructure problems that are impacting worker productivity but are beyond the comfort zone of your local network maintenance providers. Progent's Cisco CCIE engineers can tie into your computer system via the latest remote support technology in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support services including Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP network security consultants can provide a range of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly after a serious breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are well suited for small companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick access to a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center application software to handle the unique requirements of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned network professionals offers your computer users in Barra da Tijuca Rio de Janeiro rapid assistance from a dependable network service group with extensive background delivering phone support and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to company productivity, and Progent's policy is to fix rather than simply report IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online professional engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative facets of Apple Mac systems by delivering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Barra da Tijuca Rio de Janeiro online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing possible issues before they grow into crashes, automated monitoring can avoid inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services