For small and midsize companies located in Barra da Tijuca Rio de Janeiro, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for small company information networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your environment without violating network security.
Progent's powerful customer support reporting application maintains thorough records describing the support that Progent's clients have been provided. Progent's team consultants have access to the details of support provided to every Progent customer by any engineer. This database of problems and responses is structured as an easily retrievable proprietary database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can find optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Barra da Tijuca Rio de Janeiro or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Support Services Offered Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's engineers to handle practically any problem likely to take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to customers in Barra da Tijuca include:
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software products to address the unique needs of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned information technology consultants offers your clients in Barra da Tijuca Rio de Janeiro immediate assistance from a dependable technical support resource with extensive background providing phone help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to resolve and not just track technical issues.
Progent's Apple Mac experts can support the imaginative aspect of Mac systems by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Barra da Tijuca Rio de Janeiro remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT support is proactive rather than reactive. By uncovering emerging issues before they result in network outages, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |