For small and midsize businesses in Barra da Tijuca Rio de Janeiro, Progent offers technical support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of network problems rapidly. This lowers direct costs since solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for disposing of technical issues quickly translates into your company saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and proven methodologies that promote the highest level of effectiveness for online consulting and repair for small company computer systems. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your company's system without compromising system security.
Progent's highly evolved customer support reporting system stores detailed records of the support that Progent's clients have been provided. Progent's team consultants have access to the records of assistance rendered to every Progent client by every Progent engineer. This history of issues and fixes is stored as a readily searchable proprietary database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists are able to find the best resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Barra da Tijuca Rio de Janeiro or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service experts have advanced credentials in a comprehensive set of disciplines. This broad range of IT skills enables Progent's engineers to tackle almost any crisis that may crop up in a small business network. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with mixed-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to customers in Barra da Tijuca include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older systems to current Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges encountered in network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value since their depth of experience allows them to fix the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get timely help for serious network infrastructure problems that are crippling worker productivity but are outside the scope of your regular network support providers. Progent's CCIE engineers can tie into your computer system via the latest on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help companies of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often request. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for small organizations who don't have the resources to support an in-house Call Center but who want quick access to a reliable Help Desk with proficient phone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or revamping your current one, evaluating or enhancing Help Desk software products to address the particular requirements of your corporation, or providing occasional online personnel to work with your in-house Call Center team to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology professionals gives your computer users in Barra da Tijuca Rio de Janeiro immediate assistance from an efficient network service resource with extensive experience providing phone consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's aim is to solve instead of just document technical issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. For additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can nurture the creative aspect of Mac computing by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Barra da Tijuca Rio de Janeiro online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they cause downtime, system monitoring can head off inconvenient and expensive service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services