For small and midsize companies in Barra da Tijuca Rio de Janeiro, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues quickly. This reduces immediate expenses since service calls take up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently results in your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest level of efficiency for remote technical support and repair for small business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your environment without violating system security.
Progent's powerful customer support database application includes comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every Progent client by every engineer. This database of trouble tickets and resolutions is organized as a readily accessible internal database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available other massive support databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Barra da Tijuca Rio de Janeiro or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive array of products and technologies. This breadth of technical skills enables Progent's consultants to resolve almost any crisis that may occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with multi-OS environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to companies in Barra da Tijuca include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and validates an individual's technical skills at the master level. CCIEs can deal with the most difficult problems associated with network infrastructure planning, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management tools and developing alternate approaches or locating software patches. CCIEs provide exceptional value because their depth of expertise enables them to solve even the most difficult problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent support for serious network infrastructure issues that are lowering business efficiency but are not within the scope of your local network service group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of remote desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly after a serious penetration. Security solutions available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Barra da Tijuca Rio de Janeiro Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to address the particular needs of your company, or adding temporary phone support personnel to work with your in-house Call Center team to handle high-demand situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your customers in Barra da Tijuca Rio de Janeiro quick assistance from an effective support group with extensive experience offering telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to solve instead of merely annotate network issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To find out additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can support the artistic elements of Mac systems by offering phone-based consulting services and education in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Barra da Tijuca Rio de Janeiro remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, proactive monitoring can minimize disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services