For small and midsize companies in Barra da Tijuca Rio de Janeiro, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity planning.
Progent's online technical support services offer exceptional value because they have the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. This lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow end up as big bills. Progent's skill at dealing with problems efficiently translates into your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for small business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your environment remotely without compromising system security.
Progent's sophisticated service database system stores extensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to every Progent client by every consultant. This history of issues and solutions is stored as a readily searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting specialists are able to arrive at the best solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Barra da Tijuca Rio de Janeiro or to find out more about Progent's online support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's remote consulting professionals have credentials in a comprehensive set of products and technologies. This broad range of capability permits Progent's engineers to address practically any emergency that may crop up in a small company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-OS environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to clients in Barra da Tijuca include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Progent in addition can deliver a broad range of online PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or enhancing your established one, identifying or enhancing Call Center software products to meet the particular requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned network consultants offers your computer users in Barra da Tijuca Rio de Janeiro immediate access to a reliable technical support resource with years of experience delivering phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's policy is to solve and not simply annotate IT issues.
Progent's Mac experts can support the artistic aspect of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Barra da Tijuca Rio de Janeiro online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to accommodate your business so that your network support is proactive and automated. By detecting looming trouble spots before they expand into downtime, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |