For small businesses in Barra da Tijuca Rio de Janeiro, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they are equipped with the practical experience and the advanced tools to resolve most information system problems quickly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted executives.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to end up as large bills. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined a set of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online help and repair for small and midsize business IT systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's online support team to communicate with your company's environment without breaching system security.
Progent's sophisticated customer support database application stores thorough histories for all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance delivered to every client by any Progent engineer. This history of issues and repairs is organized as a readily searchable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Barra da Tijuca Rio de Janeiro or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical service professionals have credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to handle almost any crisis likely to crop up in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support businesses with multi-platform networks, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to clients in Barra da Tijuca include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can deal with the most complex issues encountered in network planning, installation, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management tools and developing workarounds or locating software patches. CCIEs provide excellent value since their depth of expertise enables them to solve the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely help for complex network infrastructure issues that are hurting business productivity but are outside the comfort zone of your regular computer support personnel. Progent's CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security consultants can provide a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your company to recover quickly following a serious breach. Security support services offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center services are intended for small businesses who lack the money or time to build and maintain an internal Help Desk but who need quick communication with an efficient Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progent’s shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk application software to address the unique needs of your corporation, or providing occasional online staff to reinforce your in-house Help Desk team during unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced information technology consultants offers your customers in Barra da Tijuca Rio de Janeiro instant access to a reliable support group with extensive experience providing phone support and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's policy is to fix and not merely annotate network issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides remote advanced consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac computing by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Barra da Tijuca Rio de Janeiro remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your computer maintenance is proactive and automated. By detecting looming issues before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a variety of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services