For small companies in Barra da Tijuca Rio de Janeiro, Progent provides support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions manage to turn into big invoices. Progent's penchant for solving problems quickly translates into your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online help and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to link to your computer system without breaching network security.
Progent's proprietary customer support database system keeps extensive histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support provided to every customer by any engineer. This history of anomalies and resolutions is stored as an easily accessible support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Barra da Tijuca Rio de Janeiro or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote network support engineers have advanced credentials in a comprehensive set of products and technologies. This broad range of IT skills permits Progent's engineers to address virtually any crisis likely to occur in a small business information system. Credentials held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services Offered by Progent to clients in Barra da Tijuca include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as network infrastructure, email systems, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to current Windows or Linux solutions. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. CCIEs know how to deal with even the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness because their deep experience permits them to resolve the most complex problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a CCIE so your company can get urgent help for severe network problems that are hurting business efficiency but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's CCIE engineers can tie into your environment using the latest remote support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-expert online service engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online desktop support such as Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and ISSAP network security consultants offer a range of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recover quickly after a damaging penetration. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the resources to support an internal Help Desk but who require quick access to an efficient Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your existing organization, evaluating or modifying Call Center software products to meet the unique demands of your company, or adding temporary phone support staff to supplement your internal Help Desk group during demanding scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in Barra da Tijuca Rio de Janeiro instant access to a reliable network service resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's policy is to solve instead of merely annotate network issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. For additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can nurture the imaginative elements of Apple Mac computing by delivering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Barra da Tijuca Rio de Janeiro remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services