Fast Online Help for Barra da Tijuca Rio de Janeiro UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Barra da Tijuca Rio de Janeiro, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity planning.

Progent's online technical support services offer exceptional value because they have the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. This lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow end up as big bills. Progent's skill at dealing with problems efficiently translates into your business spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for small business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your environment remotely without compromising system security.

Progent's sophisticated service database system stores extensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to every Progent client by every consultant. This history of issues and solutions is stored as a readily searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting specialists are able to arrive at the best solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Barra da Tijuca Rio de Janeiro or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote consulting professionals have credentials in a comprehensive set of products and technologies. This broad range of capability permits Progent's engineers to address practically any emergency that may crop up in a small company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to companies with mixed-OS environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote support services Offered by Progent to clients in Barra da Tijuca include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux solutions. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Barra da Tijuca Rio de JaneiroThe Cisco CCIE credential is the top recognition for networking professionals, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges associated with network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise enables them to solve even the most difficult problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support providers make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get timely help for complex network issues that are hurting worker efficiency but are outside the comfort zone of your regular IT service providers. Progent's CCIE support experts can connect to your network via sophisticated remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus VPN technology.

  • Authorized MS Windows Expertise
    Windows Support for Barra da Tijuca Rio de JaneiroProgent's Microsoft-expert online support professionals can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Premier Network Security Engineers for Barra da Tijuca Rio de JaneiroProgent's certified CISSP and ISSAP network security engineers offer a variety of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your company to recover rapidly following a serious breach. Security support services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who don't have the budget to create an in-house Call Center but who want fast communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or enhancing your established one, identifying or enhancing Call Center software products to meet the particular requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network consultants offers your computer users in Barra da Tijuca Rio de Janeiro immediate access to a reliable technical support resource with years of experience delivering phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's policy is to solve and not simply annotate IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides online advanced engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and Excel. To find out more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac experts can support the artistic aspect of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers businesses in Barra da Tijuca Rio de Janeiro online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to accommodate your business so that your network support is proactive and automated. By detecting looming trouble spots before they expand into downtime, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of platforms.

How Your Barra da Tijuca Rio de Janeiro Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.

Onsite IT Consulting
Progent locations in Rio de Janeiro Metro

City Address Phone Link
Barra da Tijuca Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
+55 (21) 2018-1122 Barra da Tijuca Network Support Services
Ipanema Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
+55 (21) 2018 1137 Ipanema Network Support Services
Niterói Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
+55 (21) 2018-1202 Niterói Network Support Services
Rio de Janeiro Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
+55 (21) 3500 1614 Rio de Janeiro Network Support Services

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    For corporations with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Certified IT consulting professionals and certified Cisco network specialists offer a range of network support services including project planning, SOX compliance, office moves, enterprise security, system architecture, on-site or remote branch office support, and troubleshooting for data center hosting environments. A Progent network consultant can help you plan a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Certified consultants can help major enterprises plan, integrate and maintain massive rollouts of the latest releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP experts can help you deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.

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    SQL Server 2005 offers indispensable, familiar tools to computer professionals and information workers, reducing the difficulty of designing, integrating, managing, and accessing company data and analytical applications on platforms ranging from handheld devices to corporate information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in planning and building data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can assist businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware investments. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.

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    By using virtual servers, companies are able to operate many virtual servers on a single physical server. Virtualization technology enables companies to enjoy all the advantages of server segmentation, but without the expense that goes with purchasing additional server equipment. Virtualization is the critical technology for private clouds, which provide major benefits such as reducing the costs of capital equipment, datacenter facilities, and administration while enhancing data security, system reliability, and disaster recovery. Other useful server management options are server monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management experts can assist you with all aspects of server virtualization and administration to enable your business to contain costs and conserve time.

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    Progent offers several security service bundles intended to provide larger enterprises a professional and comprehensive security evaluation from a team of certified security consultants. All Progent's network security assessment packages feature a suite of services like network scans from inside and from outside the network security perimeter, professional analysis of scanned data by accredited security engineers, creation of a report documenting the findings, plus an interactive high-level executive summary and a detailed interactive review for in-house network administrators.

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    Progent's Microsoft certified experts provide small and mid-size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver critical applications quickly and automatically to specified users, reduce product expense and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by increasing your awareness of weak points and by installing critical patches, manage your external workforce through industry standards independent of connection or geography, and lower operational expenses by efficiently exploiting the management capabilities built into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including program and hardware inventory.

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    Progent is organized deliver comprehensive remote support for all major technical areas associated with today's small business IT networks and offers an array of strategic, on-demand support services such as a temporary CIO to provide senior-level planning and negotiating capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management for critical initiatives such as site relocations oroperating system migrations, connectivity experts for building and maintaining high-performance and robust infrastructure, certified security specialists to ensure data safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to create, customize, or troubleshoot mission-critical applications.

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    Progent's Ekahau-certified Wi-Fi site design experts can assist you to design, deploy, optimize, manage and debug a Wi-Fi network adapted to your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi networks.

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    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology from SentinelOne to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent provides nationwide remote technical support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft Windows products. Online network consulting offers maximum leverage for your IT budget by extending user efficiency and limiting the hours billed for computer repair services. Sophisticated online support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without squandering time and money by going to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of telephone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security professionals to help you with the toughest system problems.

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    Progent can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance compliance, and boost worker output by making sure that operating systems and applications are always current, managing product licenses, and reporting resource usage profiles so you can make informed purchasing choices. When you are set to upgrade your SCCM 2007 change management solution, Progent can help you to plan and carry out a smooth move to System Center 2012 Configuration Manager.

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    Progent offers enterprise clients the services of a certified NetApp consultant for online or on-premises support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN deployments efficiently following best practices.

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    Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your existing AV defense and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your business requirements.

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    If your office network mixes Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that permits all your OS platforms to coexist for easy management, seamless dataflow, high reliability, enhanced throughput, and tight protection. Progent's Sun Solaris and Windows integration support offerings include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network help and repair, on-site technical support, and Contact Center support.

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    Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and system integrators can help you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and long-term plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT team and end users. Progent has in-depth expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.

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  • Les Kent has a 35-year history of effective network integration, corporate management, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions while working as a system architect, software developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and global enterprises.

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