Immediate Online Support for Barra da Tijuca Rio de Janeiro Information Networks
For businesses in Barra da Tijuca Rio de Janeiro, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the advanced tools necessary to solve most information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs somehow turn into big invoices. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven processes which permit the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.
Progent's proven service reporting application maintains extensive histories of all support that Progent's clients have received. Progent's team engineers have the benefit of the details of services rendered to every customer by every engineer. This archive of anomalies and repairs is organized as a quickly accessible internal database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' in-house product engineers so Progent's remote service experts are able to determine optimal resolutions in the least time.
Remote technical services available from Progent to companies in Barra da Tijuca Rio de Janeiro include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex problems associated with network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs provide excellent value because their depth of experience allows them to fix problems quickly. In common cases, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network via the latest on-line troubleshooting tools to perform fast, safe, and economical analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
|Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
|Barra da Tijuca Network Support Services
|Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
|Ipanema Network Support Services
|Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
|Niterói Network Support Services
|Rio de Janeiro
|Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
|Rio de Janeiro Network Support Services
Progent's Cisco CCIEs offer help for all of Cisco's market leading family of infrastructure appliances by offering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses to locate and isolate infected servers and endpoints and guard clean assets from being penetrated. If your Barra da Tijuca network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery consultants can assist your Barra da Tijuca organization to rebuild a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity specialists bring the wide range of knowledge necessary to reconstruct all critical components of a targeted system quickly and with little data loss. To find out more, visit Progent's ransomware cleanup and business continuity expertise.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover rapidly after a serious breach. Security consulting services offered by Progent include: in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Barra da Tijuca Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or improving your current organization, evaluating or enhancing Call Center software to handle the unique needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk team to deal with unusually busy events like software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced network professionals offers your clients in Barra da Tijuca Rio de Janeiro immediate assistance from an efficient network service resource with substantial background delivering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to fix and not merely document network problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM to fit your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they expand into network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Barra da Tijuca Rio de Janeiro, Progent's online computer support specialists are ready to provide professional and affordable IT help whenever your company has to have it. More than two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Barra da Tijuca company works with a regular independent support technician or maintains a full time IT staff that know how to handle common network problems, Progent's Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system crises or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based repair, system security expertise, and network administration services offer businesses in Barra da Tijuca Rio de Janeiro the greatest leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Barra da Tijuca Rio de Janeiro and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online support and requires no monthly subscription fee for services delivered during regular working hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL DBA Services and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal visit. Sophisticated remote access software and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class support for Microsoft's leading server platforms with services that include Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The practice of detailing and organizing service records allows more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.