Immediate Remote Help for Barra da Tijuca Rio de Janeiro Information Networks
For businesses located in Barra da Tijuca Rio de Janeiro, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This lowers direct expenses because solutions require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you receive. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where quick fixes somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized technologies and field-proven processes which promote the maximum degree of effectiveness for remote technical support and repair for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your system without breaching corporate security.
Progent's advanced technical support reporting application stores comprehensive histories of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help provided to every Progent customer by any Progent engineer. This history of anomalies and resolutions is organized as a quickly accessible proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at optimal solutions in the least time.
Online technical services available from Progent to clients in Barra da Tijuca Rio de Janeiro include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and validates an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve even the most challenging problems surrounding network infrastructure planning, integration, management, compliance, and repair. CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced remote troubleshooting tools to perform fast, safe, and economical analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of networking products by providing consulting services such as:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions to improve the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recover rapidly after a damaging breach. Security solutions available from Progent include: comprehensive data security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a broad spectrum of computer technologies including system architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Barra da Tijuca Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software to handle the special requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team during unusually busy situations such as software migrations, mass updates, or installing new applications.
Progent's Call Center team of experienced information technology experts provides your computer users in Barra da Tijuca Rio de Janeiro fast assistance from a reliable technical support group with substantial background providing phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a major contributor to business performance, and Progent's target is to resolve instead of just record technical problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By anticipating possible problems before they result in downtime, proactive monitoring can ward off inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Barra da Tijuca Rio de Janeiro, Progent's online computer support specialists are ready to deliver professional and affordable system support the moment your company requires it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Barra da Tijuca business works with a local freelance consultant or maintains an in-house IT staff that know how to handle common network problems, Progent’s Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to address sudden system emergencies or particularly tough integration problems.
Features of Progent's Online Computer Support for Barra da Tijuca Rio de Janeiro
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Barra da Tijuca Rio de Janeiro and is also ideal for networks in geographic areas that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for online support and asks for no periodic retainer for support services delivered during normal working hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized specialists with experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Software Programming
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that address the specific needs of your business.
- Sophisticated Online Access Software
Protected online access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive personal service call. Effective remote connectivity tools and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum System Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.