Fast and Affordable Online Support for Barra da Tijuca Rio de Janeiro Computer Systems
For businesses in Barra da Tijuca Rio de Janeiro, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses since service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which allow the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's network without compromising corporate security.
Progent's powerful service reporting application stores detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of support provided to every Progent customer by any engineer. This history of issues and fixes is structured as a readily searchable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online service experts can determine optimal solutions promptly.
Remote services available from Progent to businesses in Barra da Tijuca Rio de Janeiro include:
Certified Windows Support
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of platform support services such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to help you business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most challenging issues surrounding network planning, integration, management, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs provide excellent value because their deep experience permits them to fix problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network by means of advanced remote support technology to provide efficient, secure, and affordable analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs deployment help, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security services available from Progent cover in depth data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentï¿½s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentï¿½s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youï¿½re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Barra da Tijuca Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk staff of seasoned network professionals offers your computer users in Barra da Tijuca Rio de Janeiro instant communication with an efficient support resource with extensive background providing phone consulting and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's policy is to resolve and not simply track IT problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, remote monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support engineers can provide professional and cost-effective system help whenever your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Barra da Tijuca company has a local independent consultant or maintains an in-house organization that can deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Barra da Tijuca Rio de Janeiro and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone support and requires no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that fit the specific requirements of your company.
- Advanced Online Access Software
Secure online connectivity permits Progent's service experts to see exactly what your customers see. This makes it possible to produce quick solutions to issues that might otherwise demand an expensive onsite visit. Sophisticated remote access software and experienced technicians combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoft’s popular server products with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each client. The practice of detailing and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.