Fast Online Help for Barra da Tijuca Rio de Janeiro Networks
Immediate Phone Help for Barra da Tijuca SystemsFor organizations in Barra da Tijuca Rio de Janeiro, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve most information system problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where quick repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes which promote the maximum degree of effectiveness for online help and troubleshooting for information networks of any size. Progent's remote service group can access your company's network without violating corporate security.

Progent's sophisticated customer support database application stores extensive histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of all help delivered to every client by every Progent consultant. This history of issues and resolutions is organized as a readily accessible proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting experts are able to determine the most efficient solutions quickly.

Remote support available from Progent to clients in Barra da Tijuca Rio de Janeiro include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Barra da Tijuca Rio de Janeiro instant assistance from an efficient support resource with years of experience delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's goal is to solve rather than simply document network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, remote monitoring can head off inconvenient and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of operating systems.
How Your Barra da Tijuca Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT support the moment your organization requires it. More than two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Barra da Tijuca organization works with a local independent support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to fix sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Barra da Tijuca Rio de Janeiro
Progent's phone support, Internet-based repair, system security consulting, and network administration services give offices in Barra da Tijuca Rio de Janeiro unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk services and system administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a broad variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Progent's Helpdesk management and co-management service programs help businesses to reduce costs and enhance productivity.

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    Progent offers small and medium-size organizations overflow or fully outsourced Help Desk support services for at-home employees.

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    Microsoft MS SQL Server Developer Firm

    Progent's Microsoft-certified SQL Server application programmers and database administrators offer remote consulting to help businesses of any size to build, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts can provide help with any facet of the application life cycle in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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    If your business operates a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM and CISSP-certified security specialists can assist your entire enterprise in a wide range of security areas such as security management practices, security architecture and models, connection management products and techniques, software development security, business processes security, hardware security, communications, infrastructure and web security, and disaster recovery planning. CISM and CISSP define the basic competencies and international standards of knowledge that information security professionals are expected to possess. These accreditations give executive management the confidence that those who have achieved their CISM or ISSAP qualification have the background and theory to offer effective security management and engineering services.

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    Microsoft Solutions Framework Project Methodology Networking Consultancy Services

    In performing IT projects for corporate customers, Progent follows a phased methodology driven by specified milestones so as to meet budgetary, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, pilots, design tuning, and expert deployment. All phases are documented to make available a comprehensive summary of IT services performed and to help in downstream network maintenance.

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    Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a group of IT consultants located in the Tampa area, and Progent also offers remote expertise from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recover planning consultants. Progent can also help your business to design and implement a migration to the Flexential facility by providing services like designing system configuration, recommending hardware components, system configuration and testing, debugging, setting up remote management, and educating your network staff.

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    Progent can assist you to design, deploy and debug a backup plan built around MSP360 technology. MSP360 offers file or image backup/restore for VMs and physical machines, supports all leading public clouds, and allows you to create a backup solution with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss caused by user mistakes, computer errors, malicious insiders, and malware attacks such as ransomware. For details, visit ProSight Data Protection Services 360 Backup solutions.

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