Immediate Online Help for Barra da Tijuca Rio de Janeiro Computer Networks
Fast Online Support for Barra da Tijuca SystemsFor businesses in Barra da Tijuca Rio de Janeiro, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. This lowers immediate expenses because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick repairs manage to turn into major tabs. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and proven processes which promote the maximum level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your computer system without violating system security.

Progent's advanced technical support database system stores comprehensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help provided to each customer by any Progent engineer. This history of trouble tickets and repairs is structured as a quickly retrievable proprietary database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Remote support services provided by Progent to customers in Barra da Tijuca Rio de Janeiro include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk Call Center software to address the particular requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center team to handle high-demand scenarios such as software migrations, major updates, or installing new applications.

    Progent's Call Center team of seasoned information technology experts provides your clients in Barra da Tijuca Rio de Janeiro rapid assistance from a reliable network service resource with extensive experience providing telephone-based support and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's policy is to solve rather than just document network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they expand into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a variety of platforms.
How Your Barra da Tijuca Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Barra da Tijuca Rio de Janeiro, Progent's online network support engineers can provide professional and affordable system support the instant your company needs it. More than two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Barra da Tijuca office deals with a local independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Barra da Tijuca Rio de Janeiro
Progent's online IT consulting services enable your Barra da Tijuca company to experience the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Barra da Tijuca Rio de Janeiro, nearby network service providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online service experts offer a convenient, quick, and budget-friendly way to augment your local resources and to convey valuable information to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance consultants. While freelance service people have less internal costs than big consulting organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of backup help may force your company to wait for help during an emergency. As your network expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. These poorly designed environments require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complex array of product options capable of promoting business growth and improving efficiency. Businesses do not need a computer consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, refined support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of network service, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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