Fast and Affordable Remote Support for Barra da Tijuca Rio de Janeiro Networks
Immediate Remote Help for Barra da Tijuca NetworksFor businesses located in Barra da Tijuca Rio de Janeiro, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions require minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow turn into major invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to connect to your company's system without breaching network security.

Progent's sophisticated customer support reporting system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support provided to each Progent customer by any Progent consultant. This archive of trouble tickets and responses is structured as a quickly accessible internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online service experts can determine the most efficient resolutions in the least time.

Remote technical support services offered by Progent to businesses in Barra da Tijuca Rio de Janeiro include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A broad range of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants offers your computer users in Barra da Tijuca Rio de Janeiro instant communication with a dependable support resource with extensive background offering phone help and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's target is to resolve instead of simply record IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting support and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating possible trouble spots before they grow into full-scale emergencies, system monitoring can avoid stressful and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of platforms.
How Your Barra da Tijuca Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online computer support engineers are ready to provide effective and cost-effective IT help the instant your business needs it. Over two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Barra da Tijuca company has a local freelance support technician or maintains an in-house organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Businesses in Barra da Tijuca Rio de Janeiro
Progent's remote technical help services enable your Barra da Tijuca organization to realize the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Barra da Tijuca Rio de Janeiro, local computer service providers, whether represented by independent consultants or an in-house maintenance staff, can take care of typical network issues. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online support experts offer an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often depend on independent freelance service providers. While freelance service people have less overhead than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information system implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices require advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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    Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting services to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.

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    Microsoft Small Business Server is an affordable collection of essential servers that offers the foundation for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with real-world background and extensive knowledge in planning and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in installing, administering, and servicing IT solutions powered by the SBS line of servers and programs.

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