Immediate Remote Support for Barra da Tijuca Rio de Janeiro Computer Systems
Immediate Phone Support for Barra da Tijuca NetworksFor businesses in Barra da Tijuca Rio de Janeiro, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast fixes somehow end up as large bills. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to link to your company's system remotely without violating network security.

Progent's powerful service database system maintains comprehensive documentation for the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of support delivered to each client by every Progent consultant. This database of problems and solutions is stored as a quickly accessible internal database that enables Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can come up with the best resolutions promptly.

Remote support services provided by Progent to customers in Barra da Tijuca Rio de Janeiro include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned network experts offers your computer users in Barra da Tijuca Rio de Janeiro quick communication with a large support group with substantial background providing phone help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's goal is to resolve instead of merely document IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Barra da Tijuca Rio de Janeiro online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, remote monitoring can avoid stressful and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of OS platforms.
How Your Barra da Tijuca Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online network support engineers can deliver effective and economical system support the moment your company requires it. Over 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Barra da Tijuca business deals with a local independent consultant or employs a full time IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Barra da Tijuca Rio de Janeiro
Progent's remote technical help services allow your Barra da Tijuca organization to have the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive added business worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Barra da Tijuca Rio de Janeiro, nearby computer service providers, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network problems. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical way to augment your local help and to convey valuable information to increase your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. While independent consultants have less overhead than larger support organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your network grows, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically begin with an IT system implemented on a modest budget. Without a proper framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These badly designed systems require proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet critical business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of technology alternatives capable of promoting business success and improving efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a wide range of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every client. The practice of detailing and organizing service activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Cisco Nexus switches are intended to provide the throughput, expandability, availability, cloud readiness, capacity, security and ease of management needed to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises consulting services to assist your business to design an efficient switch topology, build test systems to validate your network design, install and configure Nexus switches, define and enforce appropriate policies, run security vulnerability evaluations, set up proactive monitoring, consolidate network resources by means of virtualization, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus products. Progent's consultants can also assist your business to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.

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    Hyper-V 2016 utilizes core features initially designed for and refined on Azure, one of the world's largest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-based or hybrid installation, develop and execute a smooth upgrade plan, educate your IT management and support staff, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

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    For companies with a mix of Mac and Microsoft Windows computers, there exist two basic alternatives for using Microsoft Windows-dependent applications on macOS or OS X: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach an Apple Mac to a networked Windows-based computer to run Microsoft Windows applications and share network resources. Virtual PC for Mac simulates Windows on an Apple Mac computer so you are able to use Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist you to maintain these solutions for using Microsoft Windows programs on your Apple Macs and can in addition help your organization to assess and install third-party products for Windows PC emulation.

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