Fast and Affordable Remote Support for Barra da Tijuca Rio de Janeiro Networks
For businesses located in Barra da Tijuca Rio de Janeiro, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions require minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow turn into major invoices. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to connect to your company's system without breaching network security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support provided to each Progent customer by any Progent consultant. This archive of trouble tickets and responses is structured as a quickly accessible internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online service experts can determine the most efficient resolutions in the least time.
Remote technical support services offered by Progent to businesses in Barra da Tijuca Rio de Janeiro include:
Certified MS Windows Support
Progent's Microsoft-expert remote support experts offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues surrounding network planning, integration, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs represent an excellent value because their broad experience allows them to solve problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment via advanced remote support tools to provide efficient, safe, and affordable diagnosis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's industry-leading family of connectivity devices by offering consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate quickly after a damaging breach. Security solutions available from Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a wide spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online assistance analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A broad range of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Barra da Tijuca Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of veteran information technology consultants offers your computer users in Barra da Tijuca Rio de Janeiro instant communication with a dependable support resource with extensive background offering phone help and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's target is to resolve instead of simply record IT issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting support and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Barra da Tijuca Rio de Janeiro online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating possible trouble spots before they grow into full-scale emergencies, system monitoring can avoid stressful and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Barra da Tijuca Rio de Janeiro, Progent's online computer support engineers are ready to provide effective and cost-effective IT help the instant your business needs it. Over two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Barra da Tijuca company has a local freelance support technician or maintains an in-house organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complex integration projects.
Advantages of Progent's IT Support for Businesses in Barra da Tijuca Rio de Janeiro
Progent's remote technical help services enable your Barra da Tijuca organization to realize the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your on-site support resources
For most businesses in Barra da Tijuca Rio de Janeiro, local computer service providers, whether represented by independent consultants or an in-house maintenance staff, can take care of typical network issues. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online support experts offer an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller companies often depend on independent freelance service providers. While freelance service people have less overhead than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an information system implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to meet vital business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices require advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoft's leading server products with services that include Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.