Fast Remote Troubleshooting for Barra da Tijuca Rio de Janeiro Networks
For businesses in Barra da Tijuca Rio de Janeiro, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve most information system issues rapidly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your system without compromising system security.
Progent's sophisticated service database system keeps thorough documentation for all support that Progent's clients have received. Progent's authorized service personnel have access to the details of all help rendered to each Progent client by every Progent engineer. This archive of anomalies and responses is organized as a readily searchable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's online service specialists can determine optimal solutions quickly.
Online technical services provided by Progent to clients in Barra da Tijuca Rio de Janeiro include:
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most complex problems encountered in network infrastructure planning, deployment, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value because their deep experience permits them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your network using the latest remote troubleshooting tools to perform fast, secure, and affordable analysis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of connectivity devices by providing services that include:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate rapidly following a damaging breach. Security services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Barra da Tijuca Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your business, or providing occasional phone support staff to work with your internal Help Desk group to deal with demanding situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network professionals offers your clients in Barra da Tijuca Rio de Janeiro immediate communication with a large technical support group with extensive experience offering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a key contributor to company productivity, and Progent's policy is to resolve rather than simply track network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT maintenance is proactive and automated. By exposing looming trouble spots before they result in network outages, system monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Barra da Tijuca Rio de Janeiro, Progent's online computer support engineers can deliver expert and economical IT help the instant your organization requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Barra da Tijuca company relies on a regular independent consultant or employs an in-house organization that know how to handle common computer issues, Progent’s Microsoft certified consultants can still provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve unexpected network crises or especially complex integration projects.
Features of Progent's Online Computer Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based repair, network security consulting, and network management services give businesses in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Barra da Tijuca Rio de Janeiro and is also ideal for networks in geographic areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for phone help and asks for no periodic subscription fee for services delivered during normal business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, system security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the specific needs of your company.
- State of the Art Online Access Tools
Protected remote connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick fixes to issues that could otherwise require a costly onsite visit. Effective online access tools and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of network support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.