Immediate Remote Support for Barra da Tijuca Rio de Janeiro Computer Networks
Urgent Phone Help for Barra da Tijuca NetworksFor organizations located in Barra da Tijuca Rio de Janeiro, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve most network issues quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where fast fixes somehow end up as large invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that allow the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent's online support team can link to your company's network without breaching network security.

Progent's sophisticated customer support reporting system maintains comprehensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the history of services rendered to every customer by any Progent consultant. This archive of issues and resolutions is structured as a readily accessible support knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive technical support databases and permit quick response from vendors' internal product engineers so Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Remote support services provided by Progent to companies in Barra da Tijuca Rio de Janeiro include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT personnel and your Progent consultant so potential problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a seamless supplement to your corporate network support resources. User access to the Help Desk, provision of support services, issue escalation, ticket creation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your corporate support staff, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your share of IT support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software as well as documentation, validation and training. To find out more about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals gives your workers in Barra da Tijuca Rio de Janeiro fast assistance from a dependable technical support resource with years of background providing telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major enabler of company performance, and Progent's aim is to solve and not merely track technical problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Barra da Tijuca Rio de Janeiro remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they cause crashes, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on a mix of operating systems.
How Your Barra da Tijuca Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Barra da Tijuca Rio de Janeiro, Progent's phone-based network support engineers are ready to provide expert and economical system support the moment your business has to have it. Over two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Barra da Tijuca business relies on a local freelance consultant or employs a full time organization that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden network crises or particularly challenging integration problems.

Features of Progent's Online Computer Support for Barra da Tijuca Rio de Janeiro
Progent's online support, remote repair, system security expertise, and network administration services give businesses in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the forefront of IT service, performing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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