Fast and Affordable Online Support for Barra da Tijuca Rio de Janeiro Computer Systems
Immediate Phone Help for Barra da Tijuca NetworksFor businesses in Barra da Tijuca Rio de Janeiro, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses since service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which allow the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's network without compromising corporate security.

Progent's powerful service reporting application stores detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of support provided to every Progent customer by any engineer. This history of issues and fixes is structured as a readily searchable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online service experts can determine optimal solutions promptly.

Remote services available from Progent to businesses in Barra da Tijuca Rio de Janeiro include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you�re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network professionals offers your computer users in Barra da Tijuca Rio de Janeiro instant communication with an efficient support resource with extensive background providing phone consulting and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's policy is to resolve and not simply track IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Barra da Tijuca Rio de Janeiro remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, remote monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple platforms.
How Your Barra da Tijuca Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Barra da Tijuca Rio de Janeiro, Progent's phone-based computer support engineers can provide professional and cost-effective system help whenever your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Barra da Tijuca company has a local independent consultant or maintains an in-house organization that can deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Support for Barra da Tijuca Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give companies in Barra da Tijuca Rio de Janeiro unparalleled leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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