Immediate Online Help for Barra da Tijuca Rio de Janeiro Computer Networks
For organizations located in Barra da Tijuca Rio de Janeiro, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated technology necessary to resolve most network issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where fast solutions manage to turn into large bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which allow the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's network remotely without violating corporate security.
Progent's sophisticated technical support database application keeps detailed documentation for the service that Progent's clients have received. Progent's team service personnel have access to the history of assistance delivered to every client by any engineer. This archive of anomalies and resolutions is organized as an easily searchable proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available other extensive technical support databases and allow priority response from vendors' in-house support staff so Progent's remote service specialists are able to find the most efficient solutions promptly.
Online technical services available from Progent to clients in Barra da Tijuca Rio de Janeiro include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help you company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies a consultant's networking knowledge at the expert level. CCIEs can resolve even the most challenging challenges associated with network design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their depth of experience permits them to find solutions for problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment via advanced on-line support technology to provide fast, secure, and economical diagnosis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of networking products. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to bolster the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up rapidly after a damaging penetration. Security services offered by Progent cover comprehensive information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote support to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide array of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency remote help analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Barra da Tijuca Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing one, identifying or modifying Help Desk software to address the special needs of your corporation, or adding temporary online staff to work with your in-house Help Desk Call Center resources during high-demand situations such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of veteran information technology experts gives your computer users in Barra da Tijuca Rio de Janeiro rapid contact with an effective support group with extensive background delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a major enabler of business performance, and Progent's goal is to solve instead of merely track IT problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Barra da Tijuca Rio de Janeiro online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating looming problems before they expand into crashes, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Barra da Tijuca Rio de Janeiro, Progent's online network support specialists can provide expert and cost-effective IT support the instant your organization has to have it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Barra da Tijuca business deals with a regular freelance support technician or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to handle sudden system crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Organizations in Barra da Tijuca Rio de Janeiro
Progent's online IT consulting services allow your Barra da Tijuca company to have the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire added business value by being more reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most companies in Barra da Tijuca Rio de Janeiro, local network support resources, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical problems. However, IT crises might occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service experts provide an easy, fast, and economical solution to supplement your regular help and to pass on useful information to increase your capability to resolve future problems in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller companies commonly depend on independent freelance service providers. Although independent consultants have smaller overhead than larger consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Companies often begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed systems need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can deliver the stable foundation to handle current business requirements and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses require advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and enhancing productivity. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.