Wireless Expertise

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most popular products for achieving mobile connectivity to email, calendars, web applications, and other vital business data. Progent can provide Barueri-Alphaville, São Paulo businesses support from BlackBerry-certified experts who can help businesses to maintain their BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful deployment and maintenance of BlackBerry solutions has become more challenging. To address areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and shared databases, small businesses often turn to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's proven remote support model, gives small companies an economical alternative for integrating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist your company with SQL Server 2019 development support, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you track and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized platform for handling critical tasks such as smartphone installation, upgrades, and deactivation and also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry users and allows wireless synchronization.

BES Server includes a wealth of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in selecting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and enable them wirelessly. Samples of these wirelessly configurable security features are:

• Lock down a BlackBerry smartphone
• Erase information from a misplaced or stolen BlackBerry device
• Disable Bluetooth
• Activate internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to keep BlackBerry users from installing or executing unsecure or unauthorized applications. Progent can help you to select protective processes such as:

• List exactly which programs are allowed on the device
• Prevent third-party applications from using persistent storage on the smartphone
• Select what resources external software can use on the smartphone
• Restrict the types of access external applications running on the device can establish
• Prevent all external programs from being installed or executed on the device

Progent's Remote BlackBerry-certified Consulting Services is Quick and Affordable
For companies in Barueri-Alphaville, São Paulo who need fast and affordable access to a qualified RIM BlackBerry support expert, Progent delivers effective remote help from a seasoned network support team who have provided network solutions to companies in each state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel expense and lets engineers solve technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and can provide expert help in areas including resolving synchronization issues, deploying BlackBerry Enterprise Server, and creating a secure, fault-tolerant system architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs analysis, system architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which administration approach and equipment match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security specialists to run network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about engineering assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.