Immediate Remote Technical Support for Barueri-Alphaville São Paulo Networks
Urgent Online Help for Barueri-Alphaville NetworksFor companies located in Barueri-Alphaville São Paulo, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick fixes somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that allow the highest degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to link to your computer system without violating corporate security.

Progent's proven customer support reporting system maintains thorough documentation for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to every client by any Progent engineer. This history of trouble tickets and responses is stored as an easily accessible support database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service specialists can determine optimal resolutions promptly.

Remote technical services available from Progent to businesses in Barueri-Alphaville São Paulo include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk software to meet the special demands of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center group during high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Barueri-Alphaville São Paulo instant access to an efficient technical support resource with substantial background providing phone help and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply report network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Barueri-Alphaville São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your IT support is proactive rather than reactive. By exposing potential issues before they result in downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.
How Your Barueri-Alphaville Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Barueri-Alphaville business deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address unexpected network crises or especially complicated integration projects.

Details of Progent's Online Network Services for Barueri-Alphaville São Paulo
Progent's phone support, remote repair, system security consulting, and network administration services give offices in Barueri-Alphaville São Paulo the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::

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    Security Audit Network Security Auditor

    For small and midsize companies, computer security and regulatory compliance is too complicated to master yet too risky to ignore. The largest biggest institutions have been hacked, and the leading cloud service providers have on occasion been knocked out. It looks like there's no place to run. Progent has made it economical for smaller companies to implement critical security tasks effectively by providing the benefit of billed time to the closest minute without any minimum billing for remote support. You can have access to a world-class information expert to deliver just the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security plan.

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    Microsoft Windows 8.1 Migration Consultant Services

    Windows 8.1 is engineered to power computers ranging from smart phones and tablets to engineering workstations. A wealth of new and improved capabilities, including touch screen interface and signature tile user interface, provide a wide selection of benefits for companies who know how to exploit them. Progent's Windows consultants can assist bring your organization up to speed with Microsoft Windows 8.1 and show you how to derive maximum business value from the product's various new and enhanced technologies.

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    Top Quality Exchange Server 2000 IT Consultant

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    Microsoft Certified Partner Information Technology Installation Service

    Progent is a Microsoft Certified Partner and has earned special competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer satisfaction and enjoy the tightest working relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business more complete technical solutions for your information system.

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    Extended Call Desk Configuration

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    Private Cloud Hosting for Virtual Data Centers Professionals

    Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of dependability and scalability and is also simple to move to any data center. Progent's Private Cloud Hosting options are based upon mature virtualization technologies that allow small companies with mixed- platform environments to economize significantly on the costs of capital investments, system support, and network administration while achieving world-class reliability and an unmatched level of vendor independence.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and repairing System Center Operations Manager environments and offer organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

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