Fast Remote Technical Support for Barueri-Alphaville São Paulo Information Networks
For businesses located in Barueri-Alphaville São Paulo, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage because they have the practical experience and have access to the advanced technology required to solve most network issues rapidly. This reduces direct expenses since solutions require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.
Progent's proven service reporting system stores detailed records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to every customer by any consultant. This history of trouble tickets and fixes is organized as a conveniently searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote consulting specialists can come up with the best solutions in the least time.
Online technical services offered by Progent to customers in Barueri-Alphaville São Paulo include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of technology support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration consulting, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates a person's networking knowledge at the master level. CCIEs know how to deal with the most difficult challenges associated with network infrastructure design, integration, administration, compliance, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs are an exceptional value since their depth of expertise enables them to solve problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of sophisticated remote support technology to perform fast, secure, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough information security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert online consulting support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow transparent backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Barueri-Alphaville Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your current one, identifying or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional online staff to supplement your in-house Call Center resources to deal with demanding scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Barueri-Alphaville São Paulo quick access to an efficient support group with extensive experience offering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a major enabler of company efficiency, and Progent's policy is to resolve and not simply annotate technical issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Barueri-Alphaville São Paulo online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure SCOM to suit your business so that your network support is proactive and automated. By uncovering possible problems before they evolve into downtime, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on a variety of platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help the instant your business requires it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Barueri-Alphaville office has a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in Barueri-Alphaville São Paulo
Progent's online IT consulting services enable your Barueri-Alphaville company to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
For most offices in Barueri-Alphaville São Paulo, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve typical technical problems. However, serious problems can spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support experts give you an easy, quick, and affordable way to supplement your regular help and to convey valuable information to improve your ability to handle downstream problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your network expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays available.
- Build a Solid Foundation for Smooth Growth
Companies typically start with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such poorly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to meet current business demands and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices need advice and technical training to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of network support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.