Fast Remote Technical Support for Barueri-Alphaville São Paulo Networks
Fast Online Consulting for Barueri-Alphaville NetworksFor companies located in Barueri-Alphaville São Paulo, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding system outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where quick repairs manage to end up as major bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can interface to your system remotely without violating network security.

Progent's powerful technical support database application includes detailed documentation of all service that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance delivered to each Progent client by every Progent consultant. This history of anomalies and fixes is structured as an easily accessible proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to come up with the best resolutions in the least time.

Remote support services offered by Progent to customers in Barueri-Alphaville São Paulo include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity via a device that only you have and that uses a separate network channel. A broad range of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a seamless supplement to your core support organization. Client interaction with the Service Desk, provision of support, escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your corporate network support staff, by Progent's team, or by a combination. Your business has complete versatility to extend or shrink your part of support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation software plus documentation, validation and education. For more information about ProSight Co-Managed Support, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of seasoned information technology consultants gives your computer users in Barueri-Alphaville São Paulo immediate access to an efficient support resource with years of background offering telephone-based help and online repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a key driver of business performance, and Progent's target is to resolve rather than simply track IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers online professional consulting support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Barueri-Alphaville São Paulo remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so your IT maintenance is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Barueri-Alphaville Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists are ready to provide effective and affordable IT help the instant your business has to have it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Barueri-Alphaville office deals with a local freelance support technician or maintains a full time organization that can handle ordinary computer issues, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to solve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Barueri-Alphaville São Paulo
Progent's online technical help services enable your Barueri-Alphaville business to experience the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive added business value by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Barueri-Alphaville São Paulo, local network service resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network problems. However, major troubles sometimes occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals offer an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies commonly rely on independent freelance service providers. While independent service people have less overhead than larger support companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your business to go without help during an emergency. As your company grows, network downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled onto a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments need careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complex array of technology options available for promoting business success and enhancing productivity. They hardly need a network consultant who is attempting to resell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a broad variety of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who won't release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    • IT Consulting System Center 2016 and Exchange Online Integration
    System Center 2016 and Windows 10 Integration Remote Support Services

    Progent has more than two decades of experience integrating, and supporting the key platforms included with System Center and can assist you to design, deploy, support, and repair your Microsoft System Center solution to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent's consultants can help you to upgrade to the current version of Microsoft System Center from an older one or from another IT management platform to provide the advantages of best-in-class provisioning, automation, security and compliance, plus infrastructure and application availability and performance monitoring.
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