Immediate Remote Help for Barueri-Alphaville São Paulo Networks
For companies located in Barueri-Alphaville São Paulo, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to end up as substantial bills. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to link to your company's system without breaching corporate security.
Progent's sophisticated service reporting application stores extensive records for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to every Progent customer by every engineer. This database of anomalies and responses is structured as an easily searchable internal knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' internal support staff so Progent's online service experts can find optimal solutions in the least time.
Remote technical support services offered by Progent to clients in Barueri-Alphaville São Paulo include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help your business to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 11 planning and upgrade consulting and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and certifies a person's networking skills at the expert level. CCIEs can resolve even the most difficult issues occurring in network planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise permits them to fix problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network via sophisticated remote troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote help analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of in-depth management reporting utilities designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Barueri-Alphaville Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center application software to address the special requirements of your corporation, or providing temporary phone support personnel to work with your in-house Call Center resources to handle demanding situations such as software migrations, major upgrades, or installing new applications.
Progent's Call Center team of experienced information technology consultants offers your workers in Barueri-Alphaville São Paulo rapid access to a dependable technical support group with extensive background delivering phone support and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a crucial enabler of company success, and Progent's policy is to solve instead of merely annotate technical problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers remote professional engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Barueri-Alphaville São Paulo online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive and automated. By anticipating possible trouble spots before they evolve into crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a mix of platforms.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers can deliver expert and cost-effective IT help the instant your company has to have it. More than two decades of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Barueri-Alphaville organization relies on a local independent consultant or maintains an in-house IT staff that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix unexpected network crises or especially complex integration projects.
Features of Progent's Remote Network Support for Barueri-Alphaville São Paulo
Progent's online help, remote repair, system security expertise, and network administration services offer businesses in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Barueri-Alphaville São Paulo and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for online service and requires no periodic retainer for support services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include technology integration, MS Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Design
Amazon MWS Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that meet the special needs of your business.
- State of the Art Online Connectivity Tools
Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise require an expensive personal service call. Cutting-edge online connectivity tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoft's leading server platforms with services such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.