Fast Remote Technical Support for Barueri-Alphaville São Paulo Information Networks
Fast Remote Consulting for Barueri-Alphaville SystemsFor businesses located in Barueri-Alphaville São Paulo, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage because they have the practical experience and have access to the advanced technology required to solve most network issues rapidly. This reduces direct expenses since solutions require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.

Progent's proven service reporting system stores detailed records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to every customer by any consultant. This history of trouble tickets and fixes is organized as a conveniently searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote consulting specialists can come up with the best solutions in the least time.

Online technical services offered by Progent to customers in Barueri-Alphaville São Paulo include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow transparent backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your current one, identifying or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional online staff to supplement your in-house Call Center resources to deal with demanding scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Barueri-Alphaville São Paulo quick access to an efficient support group with extensive experience offering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a major enabler of company efficiency, and Progent's policy is to resolve and not simply annotate technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Barueri-Alphaville São Paulo online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure SCOM to suit your business so that your network support is proactive and automated. By uncovering possible problems before they evolve into downtime, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on a variety of platforms.
How Your Barueri-Alphaville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help the instant your business requires it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Barueri-Alphaville office has a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Barueri-Alphaville São Paulo
Progent's online IT consulting services enable your Barueri-Alphaville company to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Barueri-Alphaville São Paulo, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve typical technical problems. However, serious problems can spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support experts give you an easy, quick, and affordable way to supplement your regular help and to convey valuable information to improve your ability to handle downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your network expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such poorly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to meet current business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical training to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of network support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



An index of content::

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    Progent's remote access and wireless synchronization experts can help you to plan and configure secure access solutions for remote desktop PCs, laptops, and wireless handhelds so they integrate tightly with your IT network, allowing your business to improve the efficiency of your remote workers.

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    Troubleshooting Virtual Helpdesk

    Progent's Microsoft and Cisco authorized Consultants provide three ways to help mid-size and large businesses create a cost-effective and successful internal Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses analyze the various high-quality Help Desk application programs on the market and decide what products might be excessively costly, lack critical features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for companies who want to augment their in-house Help Desk staff for special projects or to substitute for absent or indisposed workers.

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    • Internet Carrier Selection Consultancy
    Internet Access Services

    Progent offers access to the cost-effective support of remote Internet connectivity consultants to help your organization to assess or update your ISP services so your Internet connectivity solution matches your business needs. Services available from Progent's engineers include assessment of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a smooth move to a new carrier and/or service plan. Provisioning can include enhancing existing routers and deploying additional ones, setting up firewalls, and designing dependable BGP architectures.

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    • Windows 2003 Server Outsourcing
    Windows 2003 Server Online Technical Support

    Progent's Microsoft-certified Windows Server 2003 consultants can provide network help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and maintenance services include system design, installation, project management, on-premises and remote technical support and repair, Help Desk services, expert security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Windows Server Essentials Security Consulting Services

    Progent's consultants offer budget-friendly online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent offers comprehensive project management support to help you plan and carry out a smooth migration from Windows Server Essentials to Microsoft 365 and other Azure Cloud applications and services.

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    • 802.11ax Planning Online Support Services
    After Hours Ubiquiti UniFi Controller Consulting Services

    Progent's Wireless Consulting Services offer a fast, economical option for companies of all sizes to integrate, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    • Outsourcing Forefront TMG
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    Microsoft Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server and provides a easily managed Internet gateway that delivers a single-server platform for an array of security functions including an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows customized reports generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft consultants can assist you to design and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.

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    • Amazon SQS Integration Firm
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    Progent offers cost-effective remote support to assist companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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    Progent can provide enterprise customers the help of a certified NetApp consultant for remote or onsite support for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably following leading practices.

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    Altaro VM Backup software provides small organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your exposure to data loss, military-grade encryption, granular recovery capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to assist you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    Progent's IT outsourcing support offerings for small businesses include designing Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and in-person repair, fixing chronic integration problems, and producing a comprehensive security strategy. Progent can help you enhance system availability and performance via zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can help with requirements definition, product identification, BOM development, vendor selection, purchasing logistics, and complete documentation. Progent's IT outsourcing service also features training for office productivity products such as Microsoft Office.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your business more complete solutions for your information system.

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    Progent's Apple Mac support engineers can help you with a wide array of network foundation issues including network architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including Voice over IP and fast wireless networking. For company networks built solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the challenge of designing, integrating, and maintaining a network architecture that is robust, safe, efficient and supportive of your corporate objectives. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to support Cisco routers and switches.

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    Dynamics GP/Great Plains 2010 accounting is a comprehensive business management solution that integrates data and processes across your company, communicates easily with other applications, and connects employees, customers and vendors regardless of time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and manage a reliable, protected server and network infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full potential of Dynamics GP 2010.

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    Progent's Wireless Consulting Services provide a convenient, economical option for companies of all sizes to integrate, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Microsoft-Certified SQL engineers can provide a range of support services to assist small and midsize businesses to design, deploy, administer, and troubleshoot SQL 2008 systems so that they receive the maximum business advantage from this state-of-the-art database management technology. Also, Progent can provide help with network infrastructure, enterprise-wide security, and software development to increase the business value of your SQL Server 2008 network.

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    Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The technical sophistication of the Microsoft .NET components included with Small Business Server 2011 requires a network support expert with hands-on background designing and integrating cohesive, comprehensive business network solutions. Progent's SBS Server consultants have an average of more than 10 years of background supporting business systems built on Microsoft platforms. This background ensures you success in installing, administering, and repairing network environments that include the Microsoft SBS Server suite of servers and applications.

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    Progent's Linux support services offer small businesses and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent can give your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise offers you a convenient single source to show you how to create and manage a protected and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified experts can show you how to rationalize the economic justification for deploying Microsoft SharePoint 2007, advise you on the appropriate edition of SharePoint Server for your circumstances, offer setup and integration services, assist you to set up MS SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint 2007, design a comprehensive security strategy that encompasses portal solutions, and deliver maintenance and Help Desk services.

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    Progent's SonicWall firewall experts can show you how to deploy, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your corporate processes.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide remote and on-premises consulting and support services to help your organization to plan, install, administer, tune, and repair Wi-Fi networks that utilize Cisco's Meraki access points. Progent can also assist you to design and implement hybrid environments that integrate local and cloud-hosted resources and that provide easy access, advanced protection, streamlined management, and dependable performance for all your mobile and desktop devices.

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    Progent's Microsoft-authorized experts can help you evaluate the economic case for implementing SharePoint Portal Server 2007, advise you on the appropriate version of Microsoft SharePoint Server for your circumstances, provide configuration and deployment expertise, help you to set up Microsoft SQL Server as a back-end DBM, improve your network infrastructure, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint 2007, develop a company-wide security strategy that incorporates portal solutions, and provide troubleshooting and Help Desk support.

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    Progent's Cisco-certified wireless networking consultants offer remote and on-premises consulting and troubleshooting services to help your organization to plan, install, manage, tune, and debug wireless networks that incorporate Cisco's Meraki access points. Progent can also assist you to plan and implement hybrid networks that combine on-premises and cloud-based services and that provide easy access, advanced security and compliance, streamlined management, and dependable operation for all your wired and wireless devices.

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    Progent's Microsoft-certified consultants can provide online or in-person support to help companies of all sizes to design, implement, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers occasional help for resolving especially challenging problems, or comprehensive project management support. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for efficiently connecting people, teams and data. Microsoft SharePoint provides a common spot for your workers or customers to connect to, organize, distribute and manipulate relevant information, files, and software and to communicate with one another. SharePoint enables quicker and better decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or upgrade to the current release of SharePoint.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing and service companies to simplify supply chains and streamline critical processes in order to get products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that spans from occasional guidance to end-to-end solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and database administration.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools by SentinelOne to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.

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    Progent's Cisco-Premier network management engineers can assist you to run Cisco's management tools along with a variety of powerful third-party applications to build a complete network management strategy to keep your network operating reliably, fully utilize limited resources, guard your data, recover rapidly from hardware breakdown or malicious assaults, and allow you to expand or repurpose network resources intelligently and affordably as your business evolves.

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    Progent is among the most experienced network consulting companies for integrating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small companies receive the full benefits of Exchange 2000 for common scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 support.

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