Fast Online Support for Barueri-Alphaville São Paulo Networks
For companies located in Barueri-Alphaville São Paulo, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that ensure the highest degree of effectiveness for online engineering help and repair for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to link to your company's computer system without breaching corporate security.
Progent's sophisticated service reporting system includes comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to each Progent client by any Progent engineer. This history of problems and responses is organized as a quickly exploitable support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online service specialists are able to find the most efficient solutions quickly.
Online services available from Progent to clients in Barueri-Alphaville São Paulo include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of platform support services including Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs can handle the most challenging problems encountered in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience enables them to fix problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of state-of-the-art on-line support tools in order to provide efficient, safe, and economical diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of networking appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up rapidly following a damaging penetration. Security support services available from Progent include: thorough data security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to verify who you are on a unit that only you have and that uses a different network channel. A broad range of devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentï¿½s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youï¿½re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk application software to handle the special demands of your corporation, or adding occasional online personnel to supplement your existing Help Desk Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology professionals provides your workers in Barueri-Alphaville São Paulo fast communication with a reliable technical support group with years of experience delivering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant enabler of company success, and Progent's target is to solve instead of simply document IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides remote professional consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Barueri-Alphaville São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to fit your business so your computer support is proactive and automated. By exposing emerging trouble spots before they evolve into crashes, remote monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that support a mix of OS platforms.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Barueri-Alphaville São Paulo, Progent's online network support specialists can deliver expert and affordable IT support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Barueri-Alphaville company works with a regular independent support technician or maintains an in-house IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to solve sudden system crises or especially complex integration projects.
Details of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give companies in Barueri-Alphaville São Paulo the greatest leverage for your IT investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your office world class network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Barueri-Alphaville São Paulo and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum fee for online service and asks for no ongoing subscription fee for support services provided during regular business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Support available from the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Application Development
By offering a full service centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that address the unique needs of your company.
- Sophisticated Online Connectivity Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to problems that could otherwise demand a costly onsite service call. State-of-the-art online connectivity software and expert engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose workers require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoft’s powerful server products with services such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.