Immediate Remote Support for Barueri-Alphaville São Paulo Computer Networks
For businesses in Barueri-Alphaville São Paulo, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of network issues rapidly. This lowers direct costs since solutions require minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to access your company's environment without compromising system security.
Progent's advanced technical support database system stores comprehensive records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to each Progent client by every consultant. This history of trouble tickets and responses is structured as a readily exploitable internal database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find the best resolutions in the least time.
Online technical support services provided by Progent to customers in Barueri-Alphaville São Paulo include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex problems encountered in network infrastructure planning, installation, administration, compliance, and repair. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value since their deep expertise permits them to solve problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment using sophisticated remote support tools to provide quick, safe, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's popular family of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; building safe techniques for remote and mobile communication; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Barueri-Alphaville Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk or enhancing your current one, identifying or customizing Call Center application software to meet the special requirements of your corporation, or adding occasional phone support personnel to work with your existing Help Desk Call Center group to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Barueri-Alphaville São Paulo immediate assistance from an effective network service group with extensive experience offering telephone-based support and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's intent is to fix rather than simply document IT problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Barueri-Alphaville São Paulo online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, proactive monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based network support engineers can provide expert and cost-effective system help the instant your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Barueri-Alphaville organization works with a local freelance support technician or employs a full time IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Barueri-Alphaville São Paulo
Progent's phone help, remote troubleshooting, network security expertise, and system management services offer offices in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Barueri-Alphaville São Paulo and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone support and asks for no monthly retainer for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that align with the unique needs of your business.
- Advanced Online Access Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive personal service call. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for High System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious organizations whose workers need immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you pay only for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.