Immediate Remote Support for Barueri-Alphaville São Paulo Computer Systems
Urgent Remote Support for Barueri-Alphaville NetworksFor businesses located in Barueri-Alphaville São Paulo, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated technology needed to resolve most information system problems rapidly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you actually get. Unlike typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid scenarios where quick solutions manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to link to your network without violating system security.

Progent's proven service database application maintains thorough documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the history of services delivered to every client by every consultant. This database of issues and repairs is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service experts can determine the most efficient solutions promptly.

Online technical services offered by Progent to customers in Barueri-Alphaville São Paulo include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid recovery of important files/folders, applications, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or improving your established organization, selecting or enhancing Help Desk Call Center software products to handle the unique demands of your business, or providing occasional online personnel to work with your in-house Help Desk team to deal with demanding events like software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals offers your customers in Barueri-Alphaville São Paulo fast assistance from an efficient technical support group with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a solid driver of company performance, and Progent's intent is to solve instead of merely track IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Barueri-Alphaville São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager for your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they grow into network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of operating systems.
How Your Barueri-Alphaville Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Barueri-Alphaville São Paulo, Progent's online network support specialists are ready to provide effective and affordable IT help the instant your company has to have it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Barueri-Alphaville company has a local freelance consultant or maintains a full time organization that know how to handle common network problems, Progent's Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to solve sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Services for Barueri-Alphaville São Paulo
Progent's online support, remote repair, network security consulting, and network management services offer companies in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's Shared Call Center service allows your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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    Troubleshooting ProSight Network Infrastructure Monitoring

    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems.

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    If your office computer system combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to integrate your computers into a unified environment that permits all your operating systems to run side by side for simple administration, transparent information exchange, high dependability, superior throughput, and tight security. Progent's UNIX/Linux/Solaris and Windows integration assistance offerings include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network support and repair, in-person technical support, and Help Desk Call Center outsourcing.

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    Progent's Data Center consultants can help you identify high availability data centers that meet the particular needs of your business. High availability Internet Data Centers are especially attractive to small companies due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a basic degree of fault tolerance is too costly for the majority of small companies. Progent is ready to show you how to reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and maintenance services.

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    Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with one or more public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

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    Progent offers nationwide online technical support and troubleshooting services for companies that operate networks powered by variants of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Remote technical support provides optimum leverage for your IT budget by extending client productivity and shortening the time charged for computer repair services. Advanced online support technology and skilled service specialists and engineers allow Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP premier security specialists to assist you with the toughest network problems.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content dispatching technology such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.
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