Fast and Affordable Online Troubleshooting for Barueri-Alphaville São Paulo IT Networks
Urgent Online Help for Barueri-Alphaville SystemsFor organizations in Barueri-Alphaville São Paulo, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the sophisticated tools required to resolve most information system issues quickly. Efficient support reduces immediate costs since service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially helpful for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without violating network security.

Progent's sophisticated customer support reporting application includes comprehensive histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of support delivered to every Progent client by any consultant. This database of issues and resolutions is organized as a conveniently exploitable support database that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' in-house support staff so Progent's online consulting experts can arrive at the most efficient resolutions promptly.

Remote services offered by Progent to customers in Barueri-Alphaville São Paulo include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or improving your existing organization, identifying or modifying Help Desk Call Center application software to handle the special requirements of your company, or adding temporary phone support staff to reinforce your existing Call Center resources to deal with high-demand situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center team of experienced network consultants offers your workers in Barueri-Alphaville São Paulo rapid assistance from a reliable technical support group with substantial experience offering phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's goal is to fix instead of merely document IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Barueri-Alphaville São Paulo online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so your IT support is proactive and automated. By uncovering potential trouble spots before they result in downtime, remote monitoring can minimize disruptive and costly network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of operating systems.
How Your Barueri-Alphaville Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Barueri-Alphaville São Paulo, Progent's online network support specialists can provide expert and affordable IT support the moment your organization needs it. More than 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Barueri-Alphaville organization relies on a local independent support technician or employs an in-house IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to handle unexpected network crises or especially complicated integration projects.

Details of Progent's Online Computer Services for Barueri-Alphaville São Paulo
Progent's online help, remote repair, system security expertise, and network management services offer businesses in Barueri-Alphaville São Paulo unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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