Fast and Affordable Remote Troubleshooting for Barueri-Alphaville São Paulo Computer Systems
For companies located in Barueri-Alphaville São Paulo, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where fast repairs manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to link to your company's computer system without violating corporate security.
Progent's powerful technical support reporting application stores comprehensive histories for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help provided to every Progent customer by any engineer. This archive of trouble tickets and fixes is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up other massive technical support databases and allow fast response from vendors' in-house support staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.
Online technical services offered by Progent to clients in Barueri-Alphaville São Paulo include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a person's technical skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues occurring in network infrastructure planning, integration, administration, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value because their broad expertise permits them to resolve problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly following a damaging breach. Security services offered by Progent cover thorough information security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent can provide expert online support services to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad array of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of important files, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's patch management services allow your IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or revamping your established organization, selecting or modifying Help Desk application software to address the particular needs of your company, or adding occasional online personnel to work with your existing Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology professionals provides your customers in Barueri-Alphaville São Paulo quick access to an efficient support group with years of experience providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's target is to solve instead of just record technical problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and education in key application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Barueri-Alphaville São Paulo remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing possible problems before they grow into crashes, remote monitoring can minimize stressful and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on a variety of operating systems.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support the instant your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Barueri-Alphaville company has a regular freelance consultant or employs a full time organization that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially complex integration projects.
Details of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Barueri-Alphaville São Paulo unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Barueri-Alphaville São Paulo and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for phone support and imposes no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
- State of the Art Online Connectivity Tools
Secure online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly onsite visit. Cutting-edge remote connectivity tools and expert engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious companies whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, in the trenches of network service, executing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.