Immediate Remote Technical Support for Barueri-Alphaville São Paulo Computer Networks
Immediate Phone Technical Support for Barueri-Alphaville SystemsFor organizations located in Barueri-Alphaville São Paulo, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated tools necessary to solve most information system problems rapidly. This reduces direct costs because solutions use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent's online support team can link to your company's system without violating system security.

Progent's sophisticated customer support database system keeps detailed histories of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of assistance rendered to each Progent customer by any Progent engineer. This history of anomalies and fixes is organized as an easily retrievable internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from manufacturers' internal support staff so Progent's remote consulting specialists can find the best resolutions promptly.

Online technical services offered by Progent to companies in Barueri-Alphaville São Paulo include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting utilities created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting support can guide you in building an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk software to address the unique needs of your business, or adding temporary phone support staff to reinforce your in-house Call Center group to handle demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of veteran network experts provides your workers in Barueri-Alphaville São Paulo rapid contact with a dependable support group with substantial background providing telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's aim is to fix rather than just annotate IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team offers online professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Barueri-Alphaville São Paulo online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your business so your IT support is proactive rather than reactive. By uncovering potential problems before they evolve into network outages, remote monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a combination of platforms.
How Your Barueri-Alphaville Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Barueri-Alphaville São Paulo, Progent's online computer support engineers can deliver effective and cost-effective system support the moment your business requires it. More than two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Barueri-Alphaville business works with a regular freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Barueri-Alphaville São Paulo
Progent's online support services allow your Barueri-Alphaville organization to enjoy the benefits of on-call, expert IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Barueri-Alphaville São Paulo, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network issues. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call support professionals offer an easy, quick, and economical solution to augment your local resources and to transfer useful information to improve your capability to resolve downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. While independent service people carry less internal costs than big service companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information system created on a shoestring budget. Without a proper framework, band-aid repairs can get piled on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built environments require careful analysis, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle current business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Immediate Exchange 2016 Migration Planning Consultant Services

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