Immediate Remote Support for Barueri-Alphaville São Paulo Computer Systems
Fast Phone Technical Support for Barueri-Alphaville NetworksFor organizations in Barueri-Alphaville São Paulo, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they have the real-world background and are equipped with the sophisticated tools needed to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs somehow turn into substantial bills. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of efficiency for remote help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to link to your environment remotely without compromising network security.

Progent's powerful service reporting system includes thorough records describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each customer by any engineer. This archive of anomalies and resolutions is stored as an easily retrievable support database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.

Online support services offered by Progent to companies in Barueri-Alphaville São Paulo include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your current organization, identifying or enhancing Help Desk software products to address the particular demands of your company, or providing temporary phone support staff to work with your existing Call Center group during unusually busy events such as software migrations, major updates, or installing new applications.

    Progent's Call Center team of veteran network experts gives your customers in Barueri-Alphaville São Paulo instant assistance from an efficient support resource with years of experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of company performance, and Progent's policy is to resolve rather than just document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Barueri-Alphaville São Paulo online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network support is proactive and automated. By anticipating potential problems before they expand into downtime, automated monitoring can head off inconvenient and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of platforms.
How Your Barueri-Alphaville Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Barueri-Alphaville office has a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected system crises or particularly complex integration problems.

Details of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer businesses in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide range of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each customer. The discipline of documenting and archiving support activity results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Stealth penetration checking is an important part of any comprehensive IT system security strategy. Progent’s security professionals can perform thorough intrusion tests without the awareness of your company's internal network support resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion incident warnings and event log analysis are properly configured and actively observed.

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    Progent's webinars offer small businesses the affordability, convenience, and flexibility of virtual learning plus the proven training techniques of expert instructors who use sophisticated collaboration software to emulate real-time, interactive classes. Progent offers webinar training for popular desktop applications including components of Microsoft Office such as Excel, Word, Access, and Visio: MS Dynamics accounting and analytics software including MS Dynamics GP; plus other leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the benefits of Exchange 2010 for your business and can help your IT staff to design and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick return on investment by improving your workers' efficiency, cutting the cost of hardware and service, streamlining management, and integrating your vital communications technologies.

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    Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small and midsize businesses to design, deploy, manage, and troubleshoot SQL Server 2008 solutions so that they gain the maximum strategic advantage from this advanced relational database technology. Also, Progent offers consulting expertise for system architecture, company-wide protection, and application programming to optimize the strategic value of your information investment.

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    Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide after-hours phone help and remote secure computer connection to isolate and resolve technical problems quickly and affordably. The breadth of IT experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the toughest problems to qualified specialists as required. For urgent issues, the Technical Response Center tries to answer your request for service in less than one hour.

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    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Microsoft Exchange 2010 for your business and can help you to design and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer fast payback by improving your productivity, lowering the expense of equipment and support, simplifying management, and consolidating your vital communications platforms.

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    Progent can provide small and mid-size companies overflow or fully outsourced Help Desk call center support services for at-home workers.

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    Progent can assist businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an earlier release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you realize the highest possible return on investment.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of benefits such as lower capital costs, reductions in operational expense, improved executive focus, world-class security, enhanced fault tolerance, and business continuity.

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    Progent can provide cost-effective online and onsite consulting to assist companies of any size to migrate any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and ERP package based, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its modular design you are able to license only the capability you currently need, with the ability to expand clients and increase functionality in the future. Progent’s Dynamics GP/Great Plains consulting experts can show you how to install, configure and administer the current release of Dynamics GP or migrate smoothly from an earlier version.

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    Progent’s high availability network experts offer non-stop computing support, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, 24x7 Internet interface design, high-availability data center consulting, and other non-stop operations support to help your small business configure a 24x7 environment for line-of-business applications. Progent has the background to design economical, 24x7 networks by utilizing the expanding library of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can help you build a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware.

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    Network monitoring typically consists of observing a network’s resource usage to help identify throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that run under Linux and can be used to monitor mixed-platform environments where UNIX and Windows operate together. Progent's network support consultants can help you use both these programs to tune and repair your network. Progent's UNIX support services offer small businesses and programmers help with managing and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based products.

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    Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

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    Progent's Cisco-certified SIP integration experts can assist organizations of any size to design, integrate, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or onsite expertise to help you to move smoothly to a productive communications environment that delivers fast ROI. Progent's certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.

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    ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity.

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    Cisco's Meraki line of switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective online expertise to assist your company to plan and deploy a productive network architecture that incorporates Meraki switches, simplify network administration with Meraki's cloud-centric management tools, set up policies to maintain security and compliance, create and test a disaster preparedness plan, and resolve issues related to any facet of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking solution.

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    Progent offers national urgent phone support and consulting services for companies that operate networks powered by variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Remote technical support provides optimum return for your IT dollar by extending client efficiency and shortening the hours charged for network repair services. Advanced online access tools and experienced service specialists and consultants allow Progent to handle most IT issues without wasting time and money by going to your site. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help you with the toughest system issues.

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