Immediate Online Help for Barueri-Alphaville São Paulo IT Networks
For businesses in Barueri-Alphaville São Paulo, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast solutions manage to turn into major bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your network without compromising corporate security.
Progent's sophisticated technical support database system maintains extensive documentation for the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to every Progent client by every Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal solutions in the least time.
Online support services provided by Progent to businesses in Barueri-Alphaville São Paulo include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of platform support including Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to handle the most complex issues encountered in network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In many cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using the latest remote troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to enhance the defenses of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly following a serious penetration. Security solutions offered by Progent cover thorough data security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; configuring firewalls; building safe techniques for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 integration solutions with local installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Barueri-Alphaville Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Barueri-Alphaville São Paulo immediate communication with a dependable technical support group with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's policy is to solve rather than just report technical problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Barueri-Alphaville São Paulo remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By exposing emerging trouble spots before they cause crashes, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the instant your business needs it. Over 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Barueri-Alphaville company deals with a regular independent consultant or maintains an in-house IT staff that can handle common network problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's online support, remote repair, system security consulting, and network management services offer companies in Barueri-Alphaville São Paulo unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Barueri-Alphaville São Paulo and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone service and requires no monthly retainer for support services delivered during regular working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly onsite service call. Sophisticated remote connectivity software and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and organizing service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.