Immediate Remote Troubleshooting for Barueri-Alphaville São Paulo Computer Networks
Immediate Remote Technical Support for Barueri-Alphaville SystemsFor businesses located in Barueri-Alphaville São Paulo, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and proven methodologies which promote the highest degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent's Technical Response Center can connect to your computer system remotely without violating system security.

Progent's advanced technical support database application stores thorough histories describing the support that Progent's customers have received. Progent's team engineers have the benefit of the records of support delivered to every customer by every Progent engineer. This database of anomalies and repairs is structured as a conveniently accessible proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to come up with the most efficient solutions quickly.

Remote services available from Progent to businesses in Barueri-Alphaville São Paulo include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint setup, backup and restore, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT personnel and your assigned Progent consultant so emerging issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting utilities created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast recovery of vital files, apps, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a smooth extension of your core IT support organization. End user access to the Service Desk, delivery of support, escalation, trouble ticket creation and updates, performance metrics, and maintenance of the service database are consistent whether issues are taken care of by your core IT support organization, by Progent, or by a combination. You have unrestricted versatility to expand or reduce your share of IT support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and education. To learn more about ProSight Shared Support, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants provides your clients in Barueri-Alphaville São Paulo fast access to a large technical support group with years of background offering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a significant driver of business performance, and Progent's aim is to solve instead of merely record technical problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Barueri-Alphaville São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to fit your business so that your computer support is proactive and automated. By anticipating looming problems before they evolve into network outages, automated monitoring can head off stressful and expensive network failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a mix of platforms.
How Your Barueri-Alphaville Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists can provide expert and economical IT support whenever your organization has to have it. More than two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Barueri-Alphaville organization deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to deal with unexpected system crises or particularly tough integration problems.

Details of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give offices in Barueri-Alphaville São Paulo unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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