Immediate Remote Support for Barueri-Alphaville São Paulo Computer Systems
For organizations in Barueri-Alphaville São Paulo, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent value because they have the real-world background and are equipped with the sophisticated tools needed to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs somehow turn into substantial bills. Progent's skill at solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of efficiency for remote help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to link to your environment remotely without compromising network security.
Progent's powerful service reporting system includes thorough records describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each customer by any engineer. This archive of anomalies and resolutions is stored as an easily retrievable support database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.
Online support services offered by Progent to companies in Barueri-Alphaville São Paulo include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most complex problems surrounding network infrastructure planning, deployment, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. CCIEs offer excellent cost-effectiveness because their deep experience enables them to solve problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of advanced on-line support technology to perform quick, secure, and affordable diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading selection of networking appliances by offering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly following a damaging breach. Security services offered by Progent include: thorough information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent can provide advanced remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide spectrum of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Barueri-Alphaville Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your current organization, identifying or enhancing Help Desk software products to address the particular demands of your company, or providing temporary phone support staff to work with your existing Call Center group during unusually busy events such as software migrations, major updates, or installing new applications.
Progent's Call Center team of veteran network experts gives your customers in Barueri-Alphaville São Paulo instant assistance from an efficient support resource with years of experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of company performance, and Progent's policy is to resolve rather than just document IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Barueri-Alphaville São Paulo online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network support is proactive and automated. By anticipating potential problems before they expand into downtime, automated monitoring can head off inconvenient and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Barueri-Alphaville office has a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected system crises or particularly complex integration problems.
Details of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer businesses in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Barueri-Alphaville São Paulo and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone support and requires no monthly retainer for services delivered during regular business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts staff covers:
Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that match the specific requirements of your business.
- Advanced Online Access Tools
Secure online connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly personal visit. Cutting-edge online access software and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide range of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each customer. The discipline of documenting and archiving support activity results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.