Immediate Remote Technical Support for Barueri-Alphaville São Paulo Networks
For companies located in Barueri-Alphaville São Paulo, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick fixes somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that allow the highest degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to link to your computer system without violating corporate security.
Progent's proven customer support reporting system maintains thorough documentation for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to every client by any Progent engineer. This history of trouble tickets and responses is stored as an easily accessible support database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service specialists can determine optimal resolutions promptly.
Remote technical services available from Progent to businesses in Barueri-Alphaville São Paulo include:
Certified MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you company to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. CCIEs can resolve the most challenging issues associated with network design, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to find solutions for problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your network using sophisticated on-line troubleshooting tools to perform efficient, secure, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's industry-leading family of networking devices by offering consulting services such as:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist you to recuperate rapidly after a serious breach. Security solutions offered by Progent include: comprehensive network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad array of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk software to meet the special demands of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center group during high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Barueri-Alphaville São Paulo instant access to an efficient technical support resource with substantial background providing phone help and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply report network issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides online professional engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Barueri-Alphaville São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your IT support is proactive rather than reactive. By exposing potential issues before they result in downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Barueri-Alphaville business deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address unexpected network crises or especially complicated integration projects.
Details of Progent's Online Network Services for Barueri-Alphaville São Paulo
Progent's phone support, remote repair, system security consulting, and network administration services give offices in Barueri-Alphaville São Paulo the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Barueri-Alphaville São Paulo and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and asks for no ongoing subscription fee for services provided during regular working hours. This saves you from paying big invoices for quick fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL DBA Services and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the specific needs of your business.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require a costly onsite service call. Cutting-edge remote access tools and experienced technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.