Immediate Online Help for Barueri-Alphaville São Paulo IT Networks
Immediate Phone Support for Barueri-Alphaville NetworksFor businesses in Barueri-Alphaville São Paulo, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast solutions manage to turn into major bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your network without compromising corporate security.

Progent's sophisticated technical support database system maintains extensive documentation for the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to every Progent client by every Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal solutions in the least time.

Online support services provided by Progent to businesses in Barueri-Alphaville São Paulo include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Barueri-Alphaville São Paulo immediate communication with a dependable technical support group with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's policy is to solve rather than just report technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers remote and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Barueri-Alphaville São Paulo remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By exposing emerging trouble spots before they cause crashes, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a combination of operating systems.
How Your Barueri-Alphaville Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the instant your business needs it. Over 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Barueri-Alphaville company deals with a regular independent consultant or maintains an in-house IT staff that can handle common network problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly challenging integration projects.

Features of Progent's Online Network Support for Barueri-Alphaville São Paulo
Progent's online support, remote repair, system security consulting, and network management services offer companies in Barueri-Alphaville São Paulo unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and organizing service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines, databases and log files; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • WLAN Site Survey Help and Support WLAN Site Survey Onsite Technical Support
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  • Windows Server 2012 R2 Cloud Specialist IT Consultant Windows Server 2012R2 Virtual Fibre Channel

    • Linux Network Monitoring, Nagios and MRTG Consultants
    MRTG Support and Setup

    Network monitoring commonly consists of tracking a system's resource utilization in order to identify data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system integration consultants can help you use both these programs to tune and repair your network. Progent's Linux consulting services provide small businesses and developers assistance with administering and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    • 24-Hour IoT sensors patch management Consultant
    Android patch management Engineer

    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances like routers and wireless APs, and IoT devices like sensors and robotics.

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    • Virtualization Specialists
    Virtual Server Technology Specialists

    By using virtual servers, companies can run many virtual servers on a single actual server. Virtualization technology allows IT organizations to enjoy all the benefits of server isolation, but without the costs that goes with purchasing extra server hardware. Virtual servers are also the critical technology behind private clouds, which provide important advantages such as reducing the costs of capital equipment, datacenter facilities, and management while improving data protection, system availability, and disaster recovery. Other useful server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can help you in all areas of server consolidation and management to enable your company to contain expenses and save time.

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    • Top Double-Take Software Backup Professionals
    Double-Take Backup Consulting Services

    DoubleTake/Carbonite Software publishes a family of tools intended to deliver small businesses a range of affordable alternatives for replicating and recovering business-critical workloads such as Microsoft Exchange Server, SQL Server, Blackberry, and SharePoint. Progent's business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business IT systems to create an advanced level of availability and disaster recovery capability at an affordable cost.

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    • Top Mandriva Linux Consulting Services
    Redhat Linux Technology Consulting

    Progent's Linux consulting experts provide small companies and software developers support for managing and maintaining Linux systems that run with Microsoft-powered technology. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad range of experience provides you with a convenient one-stop source to help you build and maintain a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining Windows with leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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