Barueri-Alphaville Teleworkers Integration Support
System Design, Integration, Administration and Call Center Consultants
Expanding your telecommuter workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Barueri-Alphaville company to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Barueri-Alphaville, São Paulo companies to with any aspect of creating a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for a remote work environment can be especially challenging if you have to accommodate a mix of personal equipment such as PCs and laptops, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background delivering online support for both legacy as well as current IT products in remote office venues enables you to make efficient use of your available infrastructure and offers fast access to expertise for making necessary upgrades. Services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a secure tunnel for authenticated remote employees to use IT resources located at your company datacenter or in the cloud. Progent can help your company to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's AnyConnect client software for safe VPN tunneling for a wide range of devices including Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent can provide top-tier remote consulting for configuring home routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wireless networks, often supporting families and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create throughput and cybersecurity issues. Progent can help businesses to mitigate these issues by providing expertise that include Cisco Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP integration help.
- Internet connectivity solutions affect the performance and availability of connections between at-home workers and the company data center. Business-critical applications may demand redundant Internet connections in case the primary connection breaks. Progent offers expertise for selecting ISPs, picking sensible bandwidth and data volume bundles, and configuring fault-tolerant Internet access. Refer to Internet connectivity integration services.
VoIP Solutions for an At-Home Workforce
Expanding the corporate PBX environment to include remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of all sizes to design or tune a remote VoIP environment that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations optimize their existing Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. CUCM manages other combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice products, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and deliver online deployment and troubleshooting services.
Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from leading vendors enable online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many companies use multiple products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your remote employees.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's support expertise for Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas throughout multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their initial publication and can help businesses to deploy these flagship collaboration products to maximize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, visit planning and deployment consulting for Microsoft Teams.
SharePoint uses web entities to enable collaboration and information sharing by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint allows you to build secure web portals that permits at-home workforce to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, visit deployment expertise for Exchange Server.
OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can share them safely via a web browser. Provided with Microsoft 365, OneDrive enables home employees to co-author documents. Revisions made offline are uploaded when you go back online. For information about Progent's consulting services for OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration for Remote Workers
Progent offers advanced remote assistance for helping businesses to build, manage and repair cohesive hybrid network models that incorporate physical data centers, remote workers, branches, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of cloud services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure features more than 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure access to Azure services for remote workers by setting up and troubleshooting firewall appliances and VPN tunnels. For details about Progent's consulting services for Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Office applications and services are provided in a variety of bundles designed for customers ranging from individuals and households to large corporations. Progent offers quick and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with on-premises Exchange environments, allowing you to create hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through tough IT roadblocks and can also provide end-to-end project management services to ensure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's leading source of cloud services. Progent offers fast and economical online access to cloud connectivity experts who can help your business to plan, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture so your employees have a productive computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and streamline access management for remote workers with GCP Cloud Identity. Progent's consultants can also help your business to utilize GCP's unified management tools to control and track your Google Cloud environment. To learn, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a telecommuter business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or edit their current tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables your business to augment your current Call Desk team by sharing delivery of Help Desk Call Center services transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution based on the number one professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, see Progent's Call Desk augmentation Services.
Security for Teleworkers
Work-from-Home workers typically use their personal computers and often work in a poorly secured physical space. This situation multiplies their vulnerability to cyber threats and requires careful deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of security policies built on leading practices. Progent's veteran roster of IT security solutions experts can help you to design, deploy and manage an effective security solution that guards vital IT resources in environments that include remote workers.
Firewalls allow you to build a network that can be securely utilized by local users and by at-home workers, mobile workers, suppliers, clients, and the public. Modern firewall appliances permit you to assign and manage different access rights to various classes of users and to scale your IT network and modify your security as your business evolves and as cyber threats become increasingly complex. Progent supports both current and legacy firewall appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, see firewall configuration and support services.
Online Endpoint Monitoring makes it possible to watch over the various computers utilized by teleworkers and either block or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When an attack is discovered, ProSight ASM immediately isolates the impacted endpoint from the network to contain the malware. Since the ProSight ASM software agent is self-contained, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, visit remote endpoint security monitoring for teleworkers.
Progent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be used as this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and internal security threats for a network that incorporates at-home workers. Progent can run online, automated cybersecurity analysis software for rapidly and economically uncovering a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your business to audit your procedures and policies and assess your IT architecture to allow you to design the highest level of protection for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks to help you find, rank, remediate, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability assessment solutions based on on NodeZero's penetration test platform, see Consulting Support for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time in case of storage problems resulting from hardware issues, programming glitches, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to design and manage in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for at-home workers must cover diverse types of user-owned endpoints. Progent offers quick remote access to consultants knowledgeable about a wide range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a temporary changeover to telecommuting. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist your company to develop, document and validate a DR/BC plan that includes the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager offers a centralized solution for protecting critical data by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and authenticate applications on devices, push updates and certificates, set up policies for accessing data and networks, manage passwords, create VPN tunnels, control how home-based workers share information, establish threat defense, ensure compliance, and erase sensitive information from lost, stolen or deactivated devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X computers. For details about Microsoft Intune and how Progent can assist you to use this platform to administer the endpoint devices of your at-home workforce, see Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Barueri-Alphaville, São Paulo business, phone
An index of content::
Services QTS/Herakles Data Center
Consulting QTS Sacramento Internet Data Center
The QTS Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation site or if your company is considering moving your main or disaster recovery equipment to the Herakles data center, Progent can provide a variety of affordable consulting services including data center migration, equipment installation and updates, infrastructure optimization, project management, virtual server configuration, offsite monitoring, streamlined network administration, application development, business continuity planning and testing, data security assessment, and the use of the Progent Test Lab.
Remote Remote Troubleshooting Supplemental Help Desk
Shared Service Desk Support
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help medium-size and large organizations create a cost-effective and productive in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the various top level Help Desk software packages on the market and determine which products might be too costly, lack key capabilities, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who want to augment their internal Help Desk staff for occasional projects or to fill in for absent or incapacitated personnel.
Microsoft ISA Server IT Consultant
Computer Engineer ISA 2004 Server
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security needs without overly restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Meraki Switch Topology Online Support
CCDP Certified IT Consultant Meraki MS Switch
Cisco's Meraki line of access and aggregation switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to assist you to plan and deploy an efficient network architecture based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, set up policies to ensure security and compliance, create and validate a disaster preparedness plan, and resolve technical issues associated with any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a unified networking solution.
Microsoft Dynamics AX Support and Setup
ERP Outsourced Programming
Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to suit your particular business requirements. Progent's Microsoft-certified support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce integration support for secure, corporate-wide information sharing plus integration with Customer Relationship Management packages.
Office Excel 2016 Professionals
Specialists Excel 2019
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of remote services to assist your organization to plan, program, test, install, manage, and debug applications powered by any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel applications to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent offers on-demand support to organizations looking for a fast fix to a stubborn issue associated with Excel and Progent can also provide comprehensive project management support for migrating or creating mission-critical applications built on Excel. Progent's affordable online training for Excel can be customized to address the needs of individual users or teams.
Office 365 Word Integration IT Consultant
Microsoft 365 Access Development On-site Technical Support
Microsoft 365, previously called Office 365, is Microsoft's growing suite of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are available in a variety of product bundles targeted at customers ranging from individuals and home offices to enterprises. Progent offers quick and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to understand the wealth of subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based products and services.
MS Access Outsourced Programming
Oracle Enterprise Manager Services
Progent's team of expert programmers, relational database architects, and project management consultants can help enterprise clients to complete development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to seasoned project managers for high-level planning and project co-ordination or Progent can help clients fill in expertise gaps by offering relational database designers and software programmers skilled in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to integrate SharePoint with other data sources such as Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also can provide experience with multiple web development technologies and can help businesses to build, enhance, repair, or migrate web-based applications to utilize the latest advances in web technology.
Lync Server 2013 and iPad Specialists
Lync Server 2013 Professional
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to build a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN calling across a wide range of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants and network architects can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your present and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management staff and end users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Microsoft 365 applications such as Outlook and PowerPoint.
24-7 Consultant Flexential Tampa Data Center
Flexential Data Center Tampa Specialists
Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and senior DRBC preparedness consultants. Progent can also help your business to plan and carry out a move to the Flexential facility by providing services like planning system architecture, recommending hardware components, system configuration and validation, debugging, setting up remote network management, and training your network support team.
ProSight Duo MFA Consulting
Zero Trust Security Integration
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices.
Knowledge Transfer IT Consultants
Knowledge Transfer Online Consulting
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Upgrade to MDR Technical Support
Remote Troubleshooting Managed Detection and Response
Progent recommends five key network security practices for companies on a tight IT budget.
Support Services Windows Server 2016 Storage Replica
Technology Consulting Services Windows Server 2016 Multi-domain clusters
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR system built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
Computer Consultants Hornetsecurity Altaro VM Backup and Hyper-V
Altaro VM Backup Planning Consultants
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables low-cost backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to assist you to plan, install, manage and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Support for IT Service Firms Online Consulting
Consulting for IT Service Providers Online Support
Progent's Support for IT Service Organizations lets you take advantage of Progent's consulting experts while retaining your own service brand as a transparent extension of your network consulting team.
Remote Workers VoIP Technical Support
Professional At Home Employees IP Voice
Progent can help small and medium-size companies to configure VoIP solutions to give their at-home workforce the advantage of virtual extensions of the company phone system.
Palo Alto Networks Compliance Auditor
Network Security Auditor Palo Alto Networks PA-7000 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity solution that spans your on-premises and cloud assets and guards any user anywhere with any endpoint device.
Application Consultant SQL Server
Microsoft SQL Server Technical Support
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast development of a new generation of high-end applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
Check Point UTM-1 Firewall Auditor
Security Company Check Point 15000 Firewalls
Progent's Check Point Software consultants can show you how to choose and configure Check Point Software Firewall and VPN utilities and appliances powered by Check Point Software's technology to offer an economical and effective security solution for your IT network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and provide a single source for continuing network support, administration, education, and design services.
Windows Server 2022 Virtual Machine Computer Engineer
Windows Server 2022 High Availability Information Technology Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
CRISC Risk and Information Systems Control Consult
CRISC Certified Risk and Information Systems Control Architect Consultants
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management solution following best practices promoted by CRISC and geared to align with your organization's risk tolerance, business goals, and budgetary guidelines.
ransomware removal and restore Consultant
LockBit ransomware recovery Engineer
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Altaro VM Backup Testing On-site Support
Help and Support Hornetsecurity Altaro VM Backup Restore
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.
Remote Workers Helpdesk Services Remote Technical Support
Remote Workforce Helpdesk Support Outsourcing
Progent can provide small and mid-size organizations overflow or comprehensive Help Desk services for at-home employees.
Microsoft SQL 2008 Server Information Technology Consulting
Immediate SQL 2008 Online Consulting
SQL Server 2008 delivers powerful, standardized tools to IT experts as well as to network users, reducing the difficulty of creating, deploying, administering, and accessing company information and database programs in environments ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and broad knowledge in planning and building information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Consulting SUS
Microsoft Software Update Services Outsourcing
Microsoft Windows Server Update Services allows information technology administrators to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT staff can fully and easily manage the distribution of patches that are published through Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft WSUS deployment, configuring client's workstations, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
At Home Employees Endpoint Management Technical Support Services
Offsite Workforce Endpoint Management Remote Technical Support
Progent can help small and mid-size businesses to deploy centralized remote endpoint management and monitoring platforms for administering endpoint devices used by offsite workers.
Macintosh Specialist
Apple iCloud Information Technology Consulting
Progent's experts can provide Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and Apple iPad synchronization, or moving to Apple's iCloud. For business networks based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your company's objectives.
24x7 Remote Working Remote Consulting
Network Consultants At Home Workers
Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, tune, administer, and debug IT networks that incorporate teleworkers.
Wi-Fi Site Survey Troubleshooting
Award Winning Wi-Fi RF Spectrum Analysis for Wi-Fi Help and Support
Progent's wireless site survey services make it easy to design, install and troubleshoot a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and roaming ability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for planning a wireless network and on-premises survey services for validating, tuning, and troubleshooting an operational Wi-Fi network.
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