Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Barueri-Alphaville company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Barueri-Alphaville, São Paulo companies to with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home workforce can be particularly complex if you have to accommodate a combination of personal hardware like PCs and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background delivering remote help for both outdated and current IT products in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for implement essential updates. Services offered by Progent to help you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to create a safe tunnel for authenticated remote employees to access IT assets located at your corporate data center or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your at-home workforce and your various IT resources by providing online VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a teleworker to see and interact with a remote PC's desktop. This technology gives network managers more control over the computing environment of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent can provide expert online support for configuring home routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting the whole family and visitors, are frequently utilized by at-home employees to access their router for work. This can cause performance and cybersecurity issues. Progent can help businesses to mitigate these issues by providing services that include Aironet integration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the corporate data center. Line-of-business applications might require redundant Internet connections in case the normal connection fails. Progent offers guidance for picking ISPs, picking sensible service bundles, and configuring high-availability Internet access. See Internet connectivity solutions.

IP Voice Solutions for Remote Workers
Extending the business PBX system to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to design or tune a remote VoIP environment that provides the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, see CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and deliver as-needed deployment and troubleshooting expertise.

Video Conferencing for Teleworkers
A wide range of video conferencing platforms from leading vendors enable virtual discussions, video conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations utilize multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help you to manage your current conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to support your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user experience for exchanging information across multiple sites and on a broad selection of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange since their original releases and can assist your company to deploy these critical collaboration products to maximize the effectiveness of your at-home workers.

SharePoint Integration Consultants for Remote WorkersSharePoint uses web entities to promote collaboration and knowledge sharing by providing policy-based delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to create protected portals that allows at-home workforce to view and edit consolidated business intelligence via Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to planning and configuration expertise for Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can share them securely via a web browser. Provided with Office and Microsoft 365, OneDrive enables at-home workers to co-author documents. Revisions created offline are synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration Services for At-Home Workers
Progent offers affordable online assistance for helping organizations to build, manage and repair integrated hybrid network models that incorporate physical data centers, telecommuters, branch offices, and public cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, authentication, and cybersecurity.

Azure Integration Services for At-Home WorkersMicrosoft Azure is a leading platform for public cloud software and services that allows you to utilize infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Azure includes more than one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting services for Microsoft Azure, see Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud services offered on a subscription basis. Microsoft applications and services are marketed in a variety of bundles designed for customers ranging from individuals and small offices to large enterprises. Progent can provide fast and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. For information about Progent's expertise for Microsoft 365, visit Microsoft 365 integration services.

Exchange Online Integration Services for At-Home WorkersExchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, allowing customers to create hybrid networks. Progent's Exchange experts can provide as-needed assistance to guide you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Exchange Online, refer to Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent offers quick and economical online access to cloud integration consultants who can assist your organization to design, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to scale your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access management for remote workers with GCP Cloud Identity services. Progent can also assist you to utilize GCP's management technology to administer and track your Google Cloud environment. To find out, refer to Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Support for Telecommuters
A rapid, company-wide transition to a from-home workforce, which could be the result of an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support experts combined with enterprise-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their active tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collective support model based on the leading professional services automation tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class IT support to your telecommuters, see Progent's Call Desk augmentation Services.

Security for Remote Workers
Work-from-Home (WFH) workers typically use their own computers and usually work in an unsecured physical space. This increases their susceptibility to cyber attacks and calls for judicious configuration of firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user training, and the creation of security policies based on best practices. Progent's veteran team of data security support consultants can help your business to design, deploy and maintain an effective cybersecurity solution that guards vital information assets in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network environment that can be safely accessed by local users and by an at-home workforce, mobile users, vendors, clients, and the public. Next-generation firewall appliances permit you to assign and manage different access rights to various classes of users and to scale your IT network and adjust your security as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both new and older firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, refer to firewall configuration and support expertise.

Remote Security Monitoring Services for At-Home WorkersOnline Endpoint Monitoring makes it easy to watch over the various computers utilized by teleworkers and either reject or identify and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even if they are disconnected from the Internet. To learn more about ProSight ASM, refer to remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity via a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all types of outside and internal security threats for an environment that includes at-home workers. Progent can deploy remote, automated security inventory software for rapidly and economically detecting a broad range of security gaps that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can help you to evaluate your processes and policies and assess your IT infrastructure to allow you to implement the highest level of protection for your telecommuters.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key areas to concentrate on for securing a network that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves backing up and restoring critical information so as to avoid data loss and reduce recovery time and effort in the event of storage problems resulting from hardware issues, software glitches, human mistakes, cyber attack, or any other reason. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for remote workers must address diverse kinds of personally owned endpoints. Progent can provide fast remote access to experts familiar with a broad array of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies often anticipate scenarios that require a quick changeover to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist your company to produce, document and test a DR/BC strategy that includes the process of switching to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager features a unified platform for protecting critical information by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint devices can be user owned or business owned. IT admins managing the endpoint devices of telecommuters can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up policies for accessing data and networks, set passwords, create VPN tunnels, determine how home-based workers share information, establish threat protection, ensure compliance, and erase sensitive data from lost, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS computers. To learn about Intune and to find out how Progent can help your company to use this platform to manage the devices of your at-home workforce, see Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Top features of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Barueri-Alphaville, São Paulo organization, phone 1-800-993-9400 or visit Contact Progent.