Expanding your remote workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Barueri-Alphaville company to select the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Barueri-Alphaville, São Paulo organizations to with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote workforce can be particularly complicated if you have to accommodate a mix of personal equipment like desktop computers and notebooks, routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience providing remote help for both outdated and modern IT products in remote office venues allows you to make efficient use of your available infrastructure and offers fast access to expertise for implement essential upgrades. Support services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:

  • VPN connectivity makes it possible to establish a safe tunnel for authorized remote workers to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect software for secure VPN tunneling for a wide selection of devices such as Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a data center PC's desktop. This gives network managers more control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and typically support VPN connections, local wireless networks, and firewalls. Progent can provide expert online support for setting up routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause performance and security issues. Progent can assist businesses to mitigate these issues by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity solutions impact the speed and availability of connections between at-home workers and the corporate network. Line-of-business applications might demand backup Internet access in the event the primary connection fails. Progent can provide expertise for identifying ISPs, picking appropriate bandwidth and data volume offerings, and integrating high-availability Internet access. See Internet access solutions.

IP Voice Integration for At-Home Workers
Expanding the corporate phone system to accommodate remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are used by SMBs to support remote users. Many larger organizations depend on Cisco's current or older products for VoIP solutions. Progent can help businesses of all sizes to design or tune a telecommuter IP voice service that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist businesses tune their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed throughout the network. CUCM supports additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these VoIP solutions and provide as-needed deployment and debugging expertise.

Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from leading vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many companies utilize multiple products to accommodate their different partners and clients. Progent can help you to manage your existing conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as video conferencing, persistent chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful environment of productivity apps that deliver a consistent user interface for exchanging information across a corporate network and on a wide range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their first releases and can help businesses to configure these flagship collaboration platforms to maximize the effectiveness of your remote workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web entities to allow collaboration and information delivery by providing policy-driven access to content, business processes, and tools for looking through company-wide business data. SharePoint enables you to create secure portals that permits at-home workers to view and update aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting services, go to SharePoint configuration and development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit deployment consulting services for Microsoft Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them securely via a browser. Provided with Office and Microsoft 365, OneDrive enables home workers to jointly author files. Revisions made offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive configuration experts.

Public Cloud Integration for Teleworkers
Progent offers affordable remote support for helping organizations to build, maintain and optimize cohesive network architectures that combine internal data centers, remote workers, branch offices, plus public cloud services. Progent can provide expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with cloud access, authentication, and security.

Microsoft Azure Integration Services for TeleworkersAzure is a leading platform for cloud services that enables you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of plans designed for users ranging from students and small offices to large enterprises. Progent can provide quick and affordable online access to consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers maximum business value. For information about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.

Exchange Online Integration Services for At-Home WorkersExchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to get you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a trailblazer in the public cloud computing market and is the world's biggest provider of cloud-based services. Progent can provide rapid and affordable online access to cloud connectivity experts who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Integration for TelecommutersGoogle Cloud is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can assist your business to set up virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity. Progent's experts can also help you to utilize GCP's unified management technology to control and monitor your Google Cloud environment. For information, go to Google Cloud Platform consulting support.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide changeover to a teleworker workforce, which could be the result of an epidemic or as an element of a disaster recovery process, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their active tickets, enter information, and append screen captures and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your business to augment your current Support Desk staff by splitting responsibilities for Support Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model based on the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Remote Workers
At-home workers typically use their personal devices and usually work in an unsecured physical space. This increases their susceptibility to cyber attacks and calls for judicious configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user training, and the creation of policies built on leading practices. Progent's seasoned group of IT security solutions experts can assist you to design, deploy and manage a compliant cybersecurity solution that guards vital IT assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely utilized by on-premises users and by at-home workers, mobile users, suppliers, clients, and other stakeholders. Modern firewall appliances permit you to assign and control appropriate access rights to various classes of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks grow more complex. Progent works with both new and older security devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall integration and support services.

Remote Endpoint Monitoring for TeleworkersOnline Endpoint Monitoring makes it easy to track the various devices used by teleworkers and either reject or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted device from the corporate network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoint devices stay protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for telecommuters.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA Services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and internal security threats for an environment that incorporates remote workers. Progent can run online, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security weaknesses that can be found over the Internet. Progent's security audit consulting services, which can be provided by data security professionals with top certifications including CISA, ISSAP, and GIAC, can help your business to evaluate your processes and policies and review your network infrastructure to allow you to implement top-level protection for your remote workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you uncover, rank, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you to use NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure so you can determine your current security posture. Progent's NodeZero experts can also help you to harden your network security and can assist you to design and implement a cohesive cybersecurity strategy that simplifies management and delivers optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To learn more details about Progent's vulnerability analysis services powered by on NodeZero's pentest platform, visit Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves backing up and recovering vital data so as to avoid data loss and minimize restoration time and effort in the event of storage system problems resulting from hardware breakdowns, software hiccups, user mistakes, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and maintain in hybrid environments that combine in-house data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for remote workers must address diverse types of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a wide array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and features granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision circumstances that call for a rapid changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist you to create, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for protecting corporate information by managing local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint devices can be user owned or business owned. Network admins managing the endpoint devices of telecommuters can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN tunnels, determine how home-based workers share information, establish threat protection, verify compliance, and delete corporate data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS computers. To find out about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, visit Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Key capabilities of Workspace ONE include fast remote deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Barueri-Alphaville, São Paulo organization, phone 1-800-993-9400 or go to Contact Progent.