Expanding your at-home workforce can have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Barueri-Alphaville company to pick the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Barueri-Alphaville, São Paulo organizations to succeed with any facet of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure required for a remote workforce can be particularly complex if you must manage a mix of personal equipment such as PCs and laptops, routers, and wireless APs from different vendors and with a mix of OS software and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to implement a productive telecommuting infrastructure include:

  • Virtual Private Network technology allows you to create a secure connection for authenticated remote employees to use IT assets located at your company data center or in the cloud. Progent's consultants can assist you to configure and manage VPN access between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a remote computer's desktop. This gives network managers substantial control over the computing environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier online support for deploying home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently utilized by at-home employees to connect to their router for work. This can create throughput and security issues. Progent can assist businesses to resolve these issues by providing expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet access solutions affect the performance and availability of connections between telecommuters and the corporate data center. Line-of-business applications may require backup Internet connections in the event the normal connection fails. Progent can provide guidance for selecting service providers, picking appropriate service bundles, and setting up high-availability Internet connections. See Internet access solutions.

IP Voice Integration for an At-Home Workforce
Expanding the corporate PBX system to include telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, see CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and debugging services.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both onsite workers and telecommuters. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist your organization to manage your current voice/video conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for training. For details about Progent's support services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist you to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a wide range of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange since their original publication and can assist your company to configure these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint utilizes web entities to promote collaboration and information sharing by offering policy-based delivery of data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create secure portals that permits remote workers to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit integration expertise for Exchange.

Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can share them securely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-edit files. Edits created offline are synced when you go back online. To learn about Progent's consulting services for OneDrive, go to Microsoft Onedrive configuration experts.

Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling organizations to create, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, remote workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with public cloud connectivity, authentication, and security.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a popular family of cloud services that allows you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services offered on a subscription basis. Microsoft apps and cloud services are provided in a selection of bundles designed for customers ranging from students and households to major enterprises. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's Exchange consultants are available for occasional help to guide you through tough IT roadblocks and can also provide end-to-end project management services to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Exchange Online, see Exchange Online integration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's top provider of cloud services. Progent can provide fast and economical online contact with cloud integration consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Integration for TeleworkersGoogle Cloud Platform is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline access management for remote workers with GCP Cloud Identity. Progent can also assist you to utilize GCP's management technology to control and track your GCP ecosystem. For details, go to Google Cloud Platform consulting services.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide transition to a teleworker workforce, which could be driven by a pandemic or as a component of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update their current tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows you to expand your current Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, see Progent's Call Desk augmentation Services.

Cybersecurity for Teleworkers
At-home staff members typically utilize their personal computers and usually work in a poorly secured physical environment. This increases their susceptibility to cyber threats and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the creation of security policies built on best practices. Progent's veteran team of cybersecurity support consultants can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards critical IT assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be safely utilized by on-premises users as well as by teleworkers, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall devices permit you to assign and control appropriate access rights to various groups of users and to expand your network and adjust your security as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall configuration and support expertise.

Remote Endpoint Monitoring and Management for TeleworkersOnline Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by remote workers and either block or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis to detect zero-day attacks on arrival. When an attack is discovered, ProSight ASM instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even when they are disconnected from the Internet. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for telecommuters.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all classes of external and internal security attacks for an environment that includes remote workers. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by data security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can help your company to audit your processes and governance policies and review your WAN infrastructure to enable you to implement top-level security for your at-home workers.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time and effort in the event of storage failures resulting from hardware issues, software glitches, operator error, malware, or any other reason. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for telecommuters must address diverse types of user-owned endpoints. Progent can provide quick remote help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and includes granular restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity consultants can help your company to develop, document and validate a DR/BC plan that includes the logistics of moving to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, create VPN connections, determine how telecommuters share information, establish threat protection, verify security compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. To find out about Microsoft Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workforce, visit Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Barueri-Alphaville, São Paulo business, phone 1-800-993-9400 or refer to Contact Progent.