Barueri-Alphaville Offsite Workforce Configuration Consultants
Solution Design, Setup, Management and Call Center Consulting Services
Expanding your at-home workforce can have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Barueri-Alphaville company to pick the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can assist Barueri-Alphaville, São Paulo organizations to succeed with any facet of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and centralized management.
Infrastructure for Teleworkers
Setting up the physical and software infrastructure required for a remote workforce can be particularly complex if you must manage a mix of personal equipment such as PCs and laptops, routers, and wireless APs from different vendors and with a mix of OS software and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to implement a productive telecommuting infrastructure include:
- Virtual Private Network technology allows you to create a secure connection for authenticated remote employees to use IT assets located at your company data center or in the cloud. Progent's consultants can assist you to configure and manage VPN access between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a remote computer's desktop. This gives network managers substantial control over the computing environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier online support for deploying home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting the whole family and guests, are frequently utilized by at-home employees to connect to their router for work. This can create throughput and security issues. Progent can assist businesses to resolve these issues by providing expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP setup assistance.
- Internet access solutions affect the performance and availability of connections between telecommuters and the corporate data center. Line-of-business applications may require backup Internet connections in the event the normal connection fails. Progent can provide guidance for selecting service providers, picking appropriate service bundles, and setting up high-availability Internet connections. See Internet access solutions.
IP Voice Integration for an At-Home Workforce
Expanding the corporate PBX system to include telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco VoIP systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, see CUCM expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and debugging services.
Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both onsite workers and telecommuters. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist your organization to manage your current voice/video conferencing ecosystem and enhance the engagement of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for training. For details about Progent's support services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist you to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a wide range of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange since their original publication and can assist your company to configure these critical collaboration platforms to maximize the productivity of your at-home workforce.
SharePoint utilizes web entities to promote collaboration and information sharing by offering policy-based delivery of data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create secure portals that permits remote workers to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit integration expertise for Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can share them securely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-edit files. Edits created offline are synced when you go back online. To learn about Progent's consulting services for OneDrive, go to Microsoft Onedrive configuration experts.
Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling organizations to create, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, remote workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with public cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of cloud services that allows you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Microsoft Azure, see Microsoft Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services offered on a subscription basis. Microsoft apps and cloud services are provided in a selection of bundles designed for customers ranging from students and households to major enterprises. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's Exchange consultants are available for occasional help to guide you through tough IT roadblocks and can also provide end-to-end project management services to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Exchange Online, see Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's top provider of cloud services. Progent can provide fast and economical online contact with cloud integration consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's expertise for Amazon AWS, see Amazon AWS integration support.
Google Cloud Platform is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline access management for remote workers with GCP Cloud Identity. Progent can also assist you to utilize GCP's management technology to control and track your GCP ecosystem. For details, go to Google Cloud Platform consulting services.
Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide transition to a teleworker workforce, which could be driven by a pandemic or as a component of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update their current tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows you to expand your current Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, see Progent's Call Desk augmentation Services.
Cybersecurity for Teleworkers
At-home staff members typically utilize their personal computers and usually work in a poorly secured physical environment. This increases their susceptibility to cyber threats and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the creation of security policies built on best practices. Progent's veteran team of cybersecurity support consultants can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards critical IT assets in environments that incorporate remote workers.
Firewalls allow you to build a network environment that can be safely utilized by on-premises users as well as by teleworkers, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall devices permit you to assign and control appropriate access rights to various groups of users and to expand your network and adjust your security as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall configuration and support expertise.
Online Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by remote workers and either block or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis to detect zero-day attacks on arrival. When an attack is discovered, ProSight ASM instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even when they are disconnected from the Internet. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for telecommuters.
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the vulnerability of your network to all classes of external and internal security attacks for an environment that includes remote workers. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by data security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can help your company to audit your processes and governance policies and review your WAN infrastructure to enable you to implement top-level security for your at-home workers.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time and effort in the event of storage failures resulting from hardware issues, software glitches, operator error, malware, or any other reason. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for telecommuters must address diverse types of user-owned endpoints. Progent can provide quick remote help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and includes granular restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity consultants can help your company to develop, document and validate a DR/BC plan that includes the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, create VPN connections, determine how telecommuters share information, establish threat protection, verify security compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. To find out about Microsoft Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workforce, visit Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Barueri-Alphaville, São Paulo business, phone
An index of content::
Dynamics NAV ERP Development Companies
Microsoft Dynamics Business Central Support and Setup
Progent can provide remote and onsite configuration, upgrade, customization, training for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Remote CISSP Certified Security Auditor Specialists
CISSP Certified security Systems Engineer Specialist
Progent's CISSP-certified network security consultants can help organizations of all sizes with any facet of information system security. Progent can create cost-effective security solutions that guard a small office against advanced malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients sharing IT resources spread over a mix of physical datacenters and various clouds.
Remote Access Integration Services
VPN Professionals
Cisco's security and offsite connectivity technology for small to mid-size businesses represent a complete array of manageable security products to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco's CCIE and CCNP qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that fit best with your corporate objectives.
24x7 iPhone and Windows 8.1 integration Integration
Top iPhone RADIUS Network Consultants
Progent offers cost-effective remote assistance to assist your business to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past occasional technical bottlenecks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the business value of your IT network.
Sun Solaris Computer Consultants
UNIX Consultants
Progent's Sun Solaris platform consulting services offer small businesses and software developers support for managing and maintaining Solaris environments that operate with Microsoft-powered technology. Progent offers your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise provides you with an easy single consulting firm to show you how to build and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Antivirus Support
24 Hour Postini Support
E-Mail Guard is Progent's economical antispam and virus defense managed service that gives small businesses world-class protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a full suite of web-based spam filtering and virus defense services that stop email attacks before they are able to breech the company firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, regardless of server platform, hardware type, or geographic location.
Les Kent has a 35-year track record of effective network integration, executive administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a system architect, programmer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and major corporations.
Windows PC Simulation on Mac On-site Technical Support
Microsoft Virtual PC for Mac On-site Technical Support
For businesses with a combination of Apple Mac and Windows computers, there are two basic alternatives for running Windows-only applications on macOS or OS X: remote access to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a remote Windows-powered computer to use Windows applications and access system resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac system so that you are able to run Microsoft Windows software locally. Progent's Mac technology support experts can help your business to manage these solutions for using Windows programs on your Apple Macs and can in addition assist your company to evaluate and install other solutions for Windows platform emulation.
Network System Support Consultant Small Office
Small Office Small Business IT Consulting
Progent provide organizations of any size world-class network remote or onsite consulting for networks based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also offer security expertise for companies ranging from the small office to the global enterprise.
Custom e-Commerce Contract Programming
Access Report Reporting
For custom program creation, Progent can provide software design experts to produce business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics products such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Zero Trust Security Specialist
Technical Support Services Identity Authentication
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
After Hours Information Assurance Security Certification
24-Hour Technical Support Services GIAC
Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security professionals. GIAC accreditations are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with any of the network security disciplines covered within GIAC certification including evaluating infrastructure security mechanisms, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Microsoft Certified Partner Computer Engineer Helpdesk Services
Support Desk Management Services Computer Consulting
Progent offers several basic types of Help Desk support including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers instant access to a dependable support group with extensive experience providing phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to company productivity. Progent's target is to fix and not simply report problems.
Meraki MR30H Access Point Technical Support
Meraki Access Point Security Remote Support Services
Progent's Meraki wireless AP experts offer online and on-premises support services to help organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients irrespective of their mobility or device.
Amazon MWS integration Programming Firm
Amazon Marketplace Web Service development Contract Development
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.
CCIE Expert Certified Help Desk Services Online Help
Immediate Technology Consulting Services Call Desk Management Services
Progent’s Shared Call Center service makes it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Desktop Help Desk Services Support and Setup
Helpdesk Management Services Technology Consulting
Progent’s Co-managed Call Center service allows your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top shared professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Information Technology Consulting Exchange 2019 Server
Exchange 2019 Configuration Outsourcing
Progent can help your organization in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.
Juniper Junos Management Protect
Juniper Junos CLI Cybersecurity Consultancies
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Exchange Server 2007 IT Consultants
Exchange 2007 Edge Server Computer Consultants
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids network downtime, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Award Winning SSL management Services
ProSight password management system Specialist
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.
Hyper-V 3.0 Virtual Server Professional
Microsoft Hyper-V Virtual Server IT Consulting
Progent's network consultants can help you evaluate the potential benefits of Hyper-V-powered virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your production software, assess your network and server infrastructure for optimal performance with virtualization technology, assist you in moving to Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and manage Hyper-V, provide expert consulting support for improving the protection of your virtual machines, design and test disaster recovery procedures that maximize network availability, and deliver continuing consulting and maintenance including low-cost remote troubleshooting and turn-key Help Desk services.
WLAN Site Survey Integration
WLAN Site Survey Integration Services
Progent's wireless site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi network adapted to your environment, providing you a WLAN that delivers the coverage, speed, density, QoS, security, and hand-off ability your company requires. Wireless survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and troubleshooting an operational wireless network.
Private Cloud Hosting for Virtual Data Centers Consultant Services
ProSight VM Hosting Professionals
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's production servers in a solution that gives the maximum degree of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting and management services are based on mature virtualization technologies that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.
Firepower Services Configuration
Cisco ASA firewall VPN Specialist
Progent’s certified Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed platform, eliminating common OS-specific security holes.
Apple OS X Tiger Online Technical Support
Macintosh OS X IT Consulting
Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone integration and iPad management, or moving to Apple's iCloud services. For computer environments based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is available, secure, efficient and able to achieve your organization's objectives.
Engineer Windows Server Essentials Storage Spaces
Windows Server Essentials Launchpad Consulting Services
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that enables small businesses to transition from the older physical on-premises datacenter to the new hybrid networking model that combines local and cloud-based resources. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to determine the possible productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud-based model for your computing environment. Progent offers comprehensive project management support so you can plan and execute a smooth move to Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting help, technical support, and training.
Helpdesk for Remote Workers Network Consulting
Work from Home Solutions On-site Support
Progent has two decades of background assisting small and medium-size businesses to design, implement, optimize, manage, and troubleshoot information networks that support at-home workers.
ProSight Email Zero Hour Protection Engineers
Email Link Protection Consultant
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Windows 8.1 Remote Desktop Network Consulting
Microsoft Windows 8.1 Backup and Restore On-site Technical Support
Windows 8.1 is engineered to run on devices from smart phones and tablets to power-user desktops. A wealth of new and improved capabilities, such as its touchscreen interface and iconic live tiles user interface, offer a broad range of benefits for companies who understand how to put them to work. Progent's Microsoft-certified experts can help get your business up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum business value from the product's many new and enhanced technologies.
Remote Consulting Microsoft 365 Publisher Integration
Microsoft 365 Word Integration Professional
Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of client productivity programs and cloud services offered on a subscription basis. Microsoft 365 apps and cloud-based services are available in an array of product bundles intended for markets ranging from individuals and households to global enterprises. Progent can provide fast and affordable online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the wealth of subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you derive top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based resources.
Technology Professional Ransomware Recovery Preparedness Assessment
Ransomware Recovery Preparedness Assessment Consultant
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable and more secure Active Directory environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability.
Exchange Server Engineer
Exchange Server 2016 IT Consultant
Progent's Microsoft-certified professionals have 20 years of experience designing, installing, and supporting messaging systems for companies in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email system features security, high availability, easy access for remote and wireless users, efficient management tools, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003, and MS Exchange 2K. Progent can also assist small or medium companies to upgrade to MS Exchange 2016 or MS Exchange 2013 Server.
Technology Consulting Solaris
Specialists UNIX
Progent's Sun Solaris platform support experts provide small companies and software developers assistance with managing and maintaining Solaris systems that run with Microsoft-based networks. Progent offers your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient single source to show you how to build and manage a secure and robust mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
ISA Server Professional
Network Consulting ISA 2004 Standard Edition Server
Progent’s Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which allows these security platforms to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT security through expert design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Linux Backup Specialist
Backup Exec Technology Professional
Progent offers affordable online access to engineers skilled in a broad range of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and handhelds. Progent can provide expertise for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can help you to install, enhance, or troubleshoot backup systems for a range of architectures such as local, remote, cloud, or a mix.
Computer Engineer Systems Management Server
Systems Management Server Remote Support Services
Systems Management Server offers added capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software by making it simpler to copy system images, control mobile devices, and operate management utilities. In addition to advising you about ways to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you define efficient processes and standards to manage PDAs and smart portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that incorporates standards, procedures and IT products to keep your IT network protected.
Altaro Office 365 Teams Chat Backup Onsite Technical Support
Altaro O365 Backup Online Troubleshooting
Progent is a certified Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to protect your Microsoft 365} user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
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