Barueri-Alphaville Remote Workforce Integration Consulting Company
Solution Planning, Implementation, Administration and Call Center Consulting Experts
Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Barueri-Alphaville organization to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Barueri-Alphaville, São Paulo businesses to with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, data security, backup/restore solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed to support a remote work environment can be particularly complicated if you must manage a mix of personal equipment like PCs and notebooks, Internet routers, and Wi-Fi appliances from different vendors and with a mix of OS software and firmware levels. Progent's experience delivering remote support for both legacy and modern technologies in virtual office venues enables you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to help your company to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to establish a safe connection for authenticated at-home workers to access IT assets located at your company datacenter or in the cloud. Progent's consultants can assist you to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your remote workers to set up Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a teleworker to view and use a remote PC's desktop. This provides network managers significant control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide top-tier online consulting for deploying home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can cause performance as well as security issues. Progent can assist businesses to mitigate these problems by delivering services like Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
- Internet connectivity solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Vital applications might require backup Internet connections in the event the normal connection fails. Progent can provide guidance for selecting ISPs, choosing sensible service packages, and setting up high-availability Internet connections. Refer to Internet access solutions.
IP Voice Integration for Remote Workers
Expanding the business phone environment to include telecommuters is critical to supporting a productive at-home workforce. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's current or legacy platforms for IP voice management. Progent can assist organizations of any size to plan or tune a remote IP voice environment that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their current Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM supports additional mixed media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, visit Cisco Unified CM expertise.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to work with these VoIP solutions and deliver on-demand deployment and debugging expertise.
Video Conferencing for At-Home Workers
A broad selection of video conferencing products from major technology companies enable virtual discussions, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations utilize multiple conferencing products to accommodate their different partners and customers. Progent can assist your organization to manage your current conferencing environment and enhance the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's consulting expertise for Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as voice/video calling, threaded chat, plus file sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to host them.
Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of productivity apps that deliver a consistent user interface for exchanging data and ideas throughout a corporate network and on a wide selection of endpoints. Progent has delivered online consulting services for SharePoint and Exchange since their first releases and can assist businesses to deploy these critical collaboration products to maximize the effectiveness of your remote workforce.
SharePoint uses web entities to promote collaboration and knowledge sharing by offering policy-based delivery of data, workflow, and utilities for looking through company-wide business data. SharePoint enables you to create protected web portals that enables at-home workforce to see and update consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, go to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, see planning and configuration consulting services for Exchange.
OneDrive is Microsoft's shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can access them securely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables remote employees to co-author documents. Revisions made offline are automatically synced when you reconnect to the Internet. For information about Progent's consulting expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Teleworkers
Progent offers advanced remote support for enabling businesses to create, manage and optimize cohesive network models that incorporate internal data centers, remote workers, branches, plus cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with cloud access, identity, and security.
Microsoft Azure is a popular platform for public cloud services that enables you to use IT infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers more than one hundred cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish protected access to Azure services for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, go to Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud services available on a subscription basis. Microsoft applications and cloud services are marketed in a variety of plans designed for users ranging from individuals and households to major enterprises. Progent offers fast and affordable remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 integration support.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to get you through challenging IT roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have easy and safe access to your Exchange Online deployment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing market and is the world's leading provider of cloud services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your organization to design, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a productive computing environment whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud Platform is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and simplify access management for remote workers with Google Cloud Identity. Progent's experts can also assist your organization to use GCP's unified management technology to administer and track your Google Cloud ecosystem. To find out, go to Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
A sudden, enterprise-wide transition to a teleworker workforce, which might be motivated by a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your business to supplement your current Call Center staff by splitting responsibilities for Help Desk services seamlessly between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model based on the number one professional services automation tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk supplementation Services.
Cybersecurity for Telecommuters
Work-from-Home staff members commonly utilize their own computers and often work in an unsecured physical area. This situation increases their vulnerability to cyber attacks and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive end-user education, and the creation of security policies based on best practices. Progent's seasoned group of data security support consultants can help your business to plan, deploy and manage an effective cybersecurity solution that protects critical IT resources in environments that incorporate remote workers.
Firewalls enable companies to build a network environment that can be securely accessed by local users as well as by an at-home workforce, mobile workers, suppliers, customers, and other stakeholders. Next-generation firewall appliances allow you to configure and manage different access rights to various groups of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats become more sophisticated. Progent supports both current and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, go to firewall support expertise.
Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers used by an at-home workforce and either block or identify and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every protected endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks before they can spread. When an attack is spotted, ProSight ASM immediately isolates the targeted device from the network to contain the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Service Plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that uses a different network channel. A broad range of devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all types of outside and internal security attacks for a network that incorporates an at-home workforce. Progent can run remote, automated security analysis scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced certifications including CISA, ISSAP, and GIAC, can help you to evaluate your workflows and governance policies and review your IT architecture to enable you to implement the highest level of security for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can identify, rank, remediate, and verify cybersecurity vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure in order to determine your current security profile. Progent can also help you to harden your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and delivers optimum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To find out additional details about Progent's vulnerability analysis services based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing critical things to focus on for securing an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data so as to avoid data loss and reduce restoration time in case of storage failures resulting from equipment issues, programming hiccups, human error, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for at-home workers must address diverse types of personally owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies commonly envision circumstances that require a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can assist you to create, document and validate a DR/BC strategy that includes the logistics of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a unified environment for protecting critical information by managing on-premises, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for accessing information and resources, manage passwords, create VPN tunnels, determine how home-based workers share information, set up threat protection, ensure compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. For information about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workers, go to Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Barueri-Alphaville, São Paulo business, phone
An index of content::
Consultant Services Skype for Business and Quality Dashboard
Skype for Business 2019 Consulting Services
Progent's Microsoft-certified consultants can provide online and on-premises expertise for organizations of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms like Cisco Video Interop Server. Progent's certified data security experts can help you create and validate a security environment for your Skype for Business deployment that meets regulatory standards.
Catalyst 9136AX Access Point Specialist
Support and Setup Catalyst 802.11ax Wireless
Progent's Cisco-certified Catalyst Wi-Fi 6 WAP consultants can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.
Problem Escalation Through Teamwork Information Technology Consulting Firm
Company-wide Standards for Best Practices Small Business Network Consultant
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.
Azure Disaster Recovery Consultant
Azure and iPhone integration Consultancy
Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
Technology Professional Dynamics GP SmartList Builder
Top Dynamics GP Enterprise Reporting Specialist
Microsoft Dynamics GP/Great Plains accounting includes analysis and reporting capabilities that allow you to track all operations, revenues and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that let you understand your business more completely, converting raw data into useful management information. Progent can improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer specialized line-of-business application development and web commerce solutions that integrate seamlessly with Microsoft Dynamics GP.
Penetration Testing Security Companies
NodeZero Cybersecurity Pen Testing Information Technology Consulting
Progent's security consultants can run NodeZero-based PEN tests to make sure your security defense systems and policies are properly set up and effective.
Testing Juniper SA700 SSL VPN
Juniper SSL Router Security Auditing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Technology Consulting Services Support Desk Sharing
Helpdesk Sharing Integration Support
Progent's Microsoft certified Consultants provide several ways to help mid-size and large companies develop an efficient and productive internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses analyze the numerous top level Help Desk software packages on the market and decide what packages may be too costly, miss critical features, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for organizations who want to reinforce their in-house Help Desk staff for occasional projects or to fill in for vacationing or indisposed workers.
Cisco and Microsoft Certified Extended Call Desk Costs Technology Consulting
Consultants Co-managed Helpdesk Costs
Progent's Helpdesk outsourcing and co-sourcing services help organizations to reduce costs and increase productivity.
Microsoft Certified Office Word VBA Development Companies
Office Word forms Specialist
Progent's Microsoft Office Word and Microsoft 365 Word consultants offer a wide selection of economical online consulting services to assist you to manage your current Microsoft Word solution or assist you to migrate to a newer release of Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility problems between various releases of Office Word, integrating Office Word with other Microsoft Office apps such as Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training tailored for individuals or groups.
ProSight VM Hosting Consult
Immediate Virtual Machine Hosting Engineer
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization platforms that allow small businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Online Technical Support Cisco RADIUS Security
VPN Consultant Services
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to evolve with your growing business requirements. Progent's Cisco-Premier network consultants support Cisco's comprehensive line of hardware and software aimed at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco products to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control framework for user certification, authorization, and accounting from a graphical Web interface.
ransomware rebuild Consulting
LockBit ransomware recovery Engineers
Progent's ransomware consultants can help your business to assess your ransomware vulnerability, monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Windows 2003 Server Remote Troubleshooting
Microsoft Windows 2003 Technical Consultant
Progent's certified Windows 2003 Server consultants offer network support and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, update, and support services include network planning, deployment, project management, on-site and remote technical support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.
Nationwide Remote Small Business IT Consulting Group
Small Business IT Consulting West Virginia
Progent's Technical Response Center provides national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone help and remote secure computer access to troubleshoot and repair network problems rapidly and economically. The breadth of technical expertise available from Progent's team of country-wide service professionals makes it possible to escalate even the toughest network issues to competent specialists as required.
ProSight Reporting Remote Infrastructure Management Remote Support
Best Outsourcing ProSight Reporting Infrastructure Monitoring
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Support and Help SQL Server 2017 Mobile Reports
Technical Support SQL Server 2017 SSRS
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of upgrading to SQL Server 2017 and can assist you to design and carry out a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide online or on-premises support services ranging from as-needed design review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
Windows Server 2019 System Insights Consulting Services
Windows Server 2019 Cybersecurity Configuration
Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
Consulting ProSight Hosting for Virtual Servers
After Hours Private Cloud Virtual Datacenter Hosting Consulting
Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's production servers in an environment that delivers the highest degree of availability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting options are based on proven virtualization platforms that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
CISSP Certified security Systems Engineer Technology Professional
CISSP Certified Information Security Officer Engineer
Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any facet of IT security. Progent can implement efficient cybersecurity systems that guard a small office against modern threats or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.
Remote Troubleshooting Knowledge Transfer
IT Training Outsourcing
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small businesses who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
ISA 2004 Firewall IT Consulting
ISA 2004 Firewall Information Technology Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small business design and implement a configuration of ISA Server 2004 that meets your information protection needs without restricting your network.
Automatic Failover Consulting
Fully Redundant Internet Network Computer Consulting
Progent's Cisco-authorized IT consultants can help you design an affordable, high availability Internet configuration architecture that can achieve 24x7 Internet access via a wide array of high availability Internet network technologies including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to help you utilize the latest techniques for high availability Internet connections to implement an economical, completely redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet connections.
Expert Microsoft Certified Comprehensive Event Management Remote Consulting
Remote Network Monitoring Consulting
Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can afford a level of network stability that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management options available as low-cost services designed to help you to identify and fix a most IT network problems before they get big enough to disrupt productivity.
On-site Support Comprehensive Event Management
Application Monitoring Professionals
Even if your company has a small network services staff and a modest technology budget, your information network can still feature the same high availability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT professionals, the most recent network management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and hardware operating.
ISA 2004 Server Remote Consulting
Microsoft ISA 2004 Server Onsite Technical Support
Progent's Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your business network from attack by external and internal sources. Forefront TMG and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can elude traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through experienced design and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help you to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Windows 11 Snap Assist On-site Support
Network Consulting Experts Windows 11 Compatibility Testing
Progent's Windows 11 consultants offer a variety of services for Windows 11 including cloud solutions, mobile device management, telecommuter access, data and identity security, streamlined deployment, and Help Desk support services.
Top SCCM Device Management Technology Consulting Services
SCCM and Exchange Technical Consultant
Configuration Manager automates application and device provisioning and updating, streamlines compliance settings management, inventories network resources, protects against company data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist you with any aspect of designing, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
High-Availability Failover Clustered Servers Engineer
Support and Integration Failover Clustered Servers
The server cluster technology incorporated into the high-end editions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, configuration, and management of clusters that offer improved levels of system dependability, security, efficiency, and flexibility. New or enhanced capabilities include automated cluster Validation, easier setup and installation, improved cluster administration, new cluster infrastructure for maximum uptime, hardened protection and quorum models, fewer failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help your company assess the business benefits of failover clusters, design and execute an installation, educate your network support personnel to administer your failover clusters, deliver ongoing consulting and support services, and create and validate a workplace recovery procedure.
Load Aggregation Testing Consultancy
Consult Network Testing Lab
The Progent Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack sufficient in-house resources to configure proper test environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical network initiatives on schedule.
Windows and Linux Consulting Services
Biggest Windows, Linux, UNIX, Solaris Integration Services
If your office computer system combines Linux technology with MS Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high reliability, superior throughput, and tight security. Progent's Linux and MS Windows integration assistance offerings include network architecture configuration and support, support for Windows services for UNIX, online server monitoring and administration, online network support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.
Consultants WatchGuard Firebox M5600 Firewall
Evaluation WatchGuard Firebox M4600 Firewall
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.
Windows Server 2016 PowerShell Consulting Services
Microsoft Certified Expert Windows Server 2016 Information Assurance Online Support
Progent's certified IT experts offer Windows Server 2016 migration consulting to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Troubleshoot Microsoft Windows 10 Upgrade
Windows 10 OneDrive Online Technical Support
Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Online and onsite evaluation and migration support for Windows 10 offered by Progent's experts include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, automated deployment and administration, infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for network management staff and end users, and ongoing consulting support.
MCSE Expert Certified Amazon Marketplace Web Service development training Coding
Amazon MWS development Programming Company
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
Specialists Exchange 2003 Server Upgrade
Exchange Server 2003 Upgrade Support
Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange 2003 support, repair, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Specialist Internet Data Center
System Design Help Center
For enterprises with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and authorized Cisco system consultants can provide a variety of network support services including project management, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, on-site or remote branch office support, and technical support for colocation hosting facilities. A Progent network consultant can help you plan a multi-office network that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier engineers can help major corporations design, integrate and support massive rollouts of the latest releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and CCNP experts can assist you to configure Cisco products for connection solutions that incorporate basic, high-performance, integrated, and remote networking.
24/7 Google Cloud VM Services
Google Cloud Kubernetes Specialist
Progent can provide affordable online and on-premises support to assist organizations of any size to migrate any portion of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and enable access to Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Offsite Employees Cloud Integration Configuration
Support Outsourcing Teleworkers Cloud Integration
Progent can assist small and medium-size organizations to provision their home-based workforce with efficient access to cloud resources.
Supplemental IT Staffing Remote Technical Support
Information Technology Consulting Immediate IT Staffing
Progent's short-term IT staffing services allow you to meet the need for network professionals without dealing with the expense and delays associated with vetting and recruiting reliable technical help and without adding to your permanent workforce.
24x7x365 New Jersey Repair Installation
Nation Wide Support Networking Organization
Progent's Technical Response Center (TRC) offers nationwide extended hours remote assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone help and remote secure network access to troubleshoot and resolve technical problems quickly and affordably. The scope of IT expertise represented by Progent's staff of country-wide support engineers makes it possible to escalate even the toughest problems to competent specialists as needed. For critical problems, the Technical Response Center tries to answer your call for service within one hour.
Best Security Vulnerability Assessment Specialist
Internal Cybersecurity Inventory Engineer
Progent has created special network security service bundles designed to provide larger institutions a professional and thorough network security evaluation from a team of certified security engineers. All Progent's network security evaluation bundles feature a collection of procedures including automated scans from inside and from beyond the company security perimeter, professional interpretation of captured data by certified security engineers, production of a paper documenting the results, plus an interactive high-level executive outbrief and an extensive interactive review for internal network engineers.
Emergency Work from Home Endpoint Management Technical Consultant
Telecommuter Endpoint Management Professional
Progent can assist small and mid-size businesses to implement unified remote endpoint management solutions for administering endpoints used by telecommuters.
Mac and Outlook Web App Support
Macintosh and Exchange Support and Setup
Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Mac users can work closely with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize appointments, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also offers specialized one-on-one Entourage training.
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