Barueri-Alphaville At Home Workers Configuration Consulting Partner
Solution Planning, Integration, Administration and Troubleshooting Consultants
Enlarging your telecommuter workforce can have a significant impact on network architecture, security/compliance, and company workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Barueri-Alphaville organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Barueri-Alphaville, São Paulo organizations to with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Integrating the network infrastructure required to support an at-home work environment can be especially complex if you have to accommodate a combination of worker-owned equipment such as desktop computers and laptops, routers, and wireless APs from different manufacturers and with a mix of OS software and firmware releases. Progent's experience delivering remote help for both legacy and current IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making necessary upgrades. Services offered by Progent to help your company to create a productive telecommuting ecosystem include:
- VPN technology allows you to create a safe connection for authorized at-home employees to use IT resources situated at your corporate data center or in the cloud. Progent's consultants can help you to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a remote PC's desktop. This gives IT managers more control over the computing environment of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide expert remote consulting for setting up home routers from a variety of vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, typically shared by families and guests, are frequently used by telecommuters to access their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can assist you to mitigate these problems by providing expertise that include Cisco Aironet integration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi access point integration assistance.
- Internet access solutions impact the performance and reliability of connections between at-home workers and the company network. Business-critical processes may demand redundant Internet connections in the event the primary connection fails. Progent can provide expertise for identifying ISPs, choosing sensible service offerings, and configuring high-availability Internet access. Refer to Internet connectivity solutions.
IP Voice Solutions for At-Home Workers
Extending the corporate phone system to accommodate remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice products are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote IP voice service that delivers the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports additional mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed deployment and debugging expertise.
Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from major technology companies enable virtual meetings, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing environment and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to support your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's support services for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and help you to tune your network architecture to run them.
Microsoft Integrated Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful environment of applications that deliver a cohesive user interface for exchanging information across a corporate network and on a broad range of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first releases and can assist your company to deploy these flagship collaboration products to optimize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for supporting its complete range of features. For additional information about Progent's consulting services for Microsoft Teams, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to promote collaboration and knowledge sharing by providing policy-driven access to data, business processes, and tools for searching through enterprise-wide information silos. SharePoint enables you to build protected portals that permits at-home workers to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, visit SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see integration consulting for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers can share them safely through a browser. Included with Office 365, OneDrive allows remote workers to co-author documents. Edits created offline are automatically synced when you go back online. To learn about Progent's expertise for OneDrive, go to Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent offers affordable online support for helping businesses to build, maintain and optimize integrated network architectures that incorporate internal data centers, remote workers, branches, and public cloud services. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud services that enables you to use IT infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for users ranging from students and small offices to major corporations. Progent can provide fast and easy remote contact with experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers in a way that delivers top business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 integration support.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's certified Exchange consultants are available for as-needed help to guide you through tough technical bottlenecks and can also provide end-to-end project management services to make sure your telecommuters have easy and secure access to your Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top source of cloud services. Progent offers fast and economical online access to cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify access management for teleworkers with GCP Cloud Identity services. Progent can also help you to utilize GCP's management tools to control and monitor your Google Cloud environment. For details, see Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which might be driven by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Augmentation Service allows your company to supplement your current Call Center team by splitting responsibilities for Help Desk support services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide world-class desktop support to your teleworkers, go to Progent's Call Center augmentation Services.
Security and Compliance for Teleworkers
At-home staff members typically utilize their personal computing devices and often work in a poorly secured physical environment. This increases their vulnerability to malware threats and requires judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user education, and the development of policies built on best practices. Progent's seasoned roster of IT security solutions consultants can assist your business to plan, deploy and maintain an effective security solution that guards vital IT assets in networks that include at-home workers.
Firewalls allow you to create a network environment that can be securely utilized by on-premises users and by at-home workers, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control different permissions to various groups of users and to expand your network and modify your security as your business evolves and as network attacks become more sophisticated. Progent works with both current and older firewall devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support expertise, see firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the various computers utilized by at-home workers and either reject or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats on arrival. When an attack is discovered, ProSight ASM immediately disconnects the targeted endpoint from the corporate network to contain the threat. Because the ProSight ASM agent is autonomous, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.
Progent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the exposure of your network to all types of outside and local security attacks for an environment that includes at-home workers. Progent can run online, automated security inventory software for rapidly and affordably detecting a wide variety of security holes that can be surfaced over the Internet. Progent's security assessment consulting services, which can be provided by network security experts with top credentials including CISM, CISSP, and GIAC, can help your company to audit your workflows and governance policies and review your WAN infrastructure to allow you to design top-level security for your telecommuters.
Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment as well as your internal and perimeter networks so you can find, prioritize, fix, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can assist you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network in order to determine your present security posture. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides optimum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To find out additional information about Progent's threat analysis solutions based on on NodeZero's PEN test products, visit Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing key areas to concentrate on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and restoring vital information in order to avoid data loss and reduce recovery time in case of storage system failures due to hardware breakdowns, programming hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid environments that incorporate in-house data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address multiple types of user-owned endpoint devices. Progent can provide fast online access to experts knowledgeable about a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a temporary switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity specialists can assist your company to produce, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized environment for protecting critical data by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and software. Remote endpoint computers can be personally owned or company owned. Network admins managing the endpoint devices of at-home workers can use Intune to deploy and authenticate applications on managed devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, create VPN tunnels, control how teleworkers share data, set up threat protection, ensure security compliance, and wipe sensitive data from lost, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your telecommuters, refer to Intune mobile endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network administrators to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key features of Workspace ONE include fast over-the-air deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Barueri-Alphaville, São Paulo business, phone
An index of content::
Award Winning Microsoft Certified Partner Windows Server 2000 Migration Consultant
Microsoft Windows 2000 Computer Consulting
Progent's Microsoft-certified Windows Server 2000 experts offer network help and IT consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and support services include network planning, installation, project management, local and remote technical support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Consulting Polycom OTX Telepresence
Top Ranked Polycom RTX Telepresence Consultants
Progent offers access to a senior specialist with years of experience installing, managing, and enhancing video conferencing platforms from leading suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network support group, your Internet Service Provider, and your video conferencing platform supplier to assist your organization maximize the strategic value of your video conferencing solution.
Cisco and Microsoft Certified Expert Security Consultant Services
Professional Security Audit
Progent's qualified security and compliance consultants can provide cybersecurity reviews of company-wide security to determine your company's cybersecurity profile adherence to key industry security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand network-wide security reviews, and focused cybersecurity assessments for specific areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's accredited security experts can also conduct extensive security audits to determine your company's compliance with key industry security standards such as FISMA, PCI, and ISO.
Support Services Consulting for IT Service Providers
Support for IT Service Providers Network Consultants
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology engineers under your own service brand as a seamless arm of your IT consulting team.
Microsoft Expert Call Center Management Services Technical Support Services
Support Desk Management Services Online Troubleshooting
Progent's Microsoft authorized Consultants offer several service programs to help mid-size and large organizations create an efficient and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies sift through the various top level Help Desk application programs available and decide what products may be excessively costly, miss critical capabilities, or align badly with your organization's corporate culture. Progent also offers temporary staffing for organizations who want to augment their in-house Help Desk team for special tasks or to substitute for vacationing or indisposed workers.
ProSight Reporting Auvik Network Managemrnt Online Consulting
ProSight Reporting ConnectWise Manage Ticketing Computer Consulting
ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
SharePoint 2007 Support
SharePoint Technical Support Services
Progent's Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server offers a central spot for your employees or clients to connect to, organize, distribute and manipulate relevant information, documents, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they've developed in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint experts can assist you to manage your existing SharePoint solution or upgrade to the latest version of SharePoint.
Meraki Cloud Management Integration Services
Meraki Cloud Management Support Outsourcing
Progent's Meraki Wi-Fi access point experts provide online and on-premises support to help businesses of all sizes to design, install, manage, expand or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or device.
Technology Professional Lync Server 2013
Services Lync Server 2013 VoIP
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that supports a BYOD computing style with instant messaging (IM), presence, web meetings with application sharing and whiteboard, and both IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can help you to evaluate the advantages of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed topology appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT staff and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.
On-site Technical Support Jabber
Cisco IP Video phones Support Services
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.
Microsoft 365 Management Designers
Office 2019 IT Consultant
Progent's certified Office and Microsoft 365 experts can assist companies to incorporate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that offers fast return on investment and enables better business results. Progent can assist your company to interface Office or Microsoft 365 apps with each other and with other key Microsoft technologies including SharePoint, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also assist you to resolve compatibility problems between different releases of Office desktop and offers customized online training to individuals and teams.
Exchange 2016 Mailbox migration Onsite Technical Support
24 Hour IT Consultant Microsoft Exchange 2016 Migration
Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 including planning HA system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Technology Professional SentinelOne Ransomware Protection
Ransomware Recovery Readiness Audit Engineer
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner and more secure AD environment. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime.
Consultant Online Crystal Reports Training
Networking Firm Online Visio Training
Progent's virtual classroom webinars provide small businesses the affordability, ease, and flexibility of web-based seminars plus the effective pedagogic methods of expert teachers who employ the latest technology to simulate live, participatory classes. Progent can provide online training for key desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Visio: Dynamics accounting and management software such as MS Dynamics GP; as well as additional leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Remote Comprehensive Event Management Professional
System Center MOM Consulting
Progent offers a selection of IT service packages for small businesses. These information technology outsourcing and network monitoring services are based on the anticipatory problem handling abilities of Microsoft System Center Operations Manager, a state-of-the-art network and system management product that tracks the reliability, performance, and safety of your information system and isolates potential problems before they can disrupt your network. With Progent's economically priced IT support programs, small companies can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.
Microsoft Office System Support Companies
Microsoft Windows Configuration Services
Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
At Home Workforce Outsourcing
Remote Workforce Consulting Services
Progent has 20 years of background assisting small and medium-size companies to plan, deploy, optimize, manage, and debug computer networks that support at-home workers.
Remote Support Microsoft Windows Server 2012
Windows Server 2008 Consultant
The complexity and integration demands of Microsoft Windows Servers calls for a network consulting firm with practical experience and broad knowledge in designing and integrating seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progent's IT support can assist you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your IT system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Hybrid Exchange Online and Exchange on-premises Setup and Support
Technical Support Hybrid Configuration Wizard
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This permits you to have some mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is successfully completed on time and within budget.
Barracuda Networks F600D Series Firewalls Cybersecurity Company
Barracuda Networks F12A Series Firewalls Evaluation
Barracuda's budget-friendly CloudGen Firewall appliances offer web filtering, remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management encompassing your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent has the expertise to be your one-stop source for network guidance, administration, education, and security expertise.
Open Now Remote Working Online Support Services
24-Hour At Home Workers Troubleshooting
Progent has 20 years of experience helping small and medium-size companies to design, implement, optimize, manage, and debug information networks that incorporate remote workers.
Open Now White Papers IT Outsourcing
White Paper IT Outsourcing Examples
Progent's IT outsourcing services offer economical computer consulting for medium-size organizations. Whether it involves designing network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your network, or creating a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing IT service expenses to increase in a more linear and manageable fashion than is feasible by amassing a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a protected and highly available network architecture for your vital Windows-powered business software including Windows 2008, Microsoft Exchange Server 2007, and SQL Server.
Consultancy Private Cloud Hosting
Private Cloud Hosting Professionals
Progent's private cloud hosting enables small and midsize organizations to run mission-critical applications like SQL and Exchange from a secure Tier III data center on fully redundant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restore. You can take advantage of Progent's private cloud hosting service to eliminate major capital costs for the acquisition, maintenance, and management of network equipment and facilities while benefiting world-class levels of system availability and security.
.NET Blazor Development Companies
Development Group .NET Application
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or enhance .NET apps quickly and at low cost.
Information Technology Consulting Fortinet 6301 Series Firewalls
Fortinet 3000 Series Firewalls Consultants
Fortinet FortiGate next-generation firewalls are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to configure your Fortinet firewalls to protect all your digital assets at the network edge, within the data center, at branch locations, and in the cloud.
Microsoft SMS Remote Support
Technical Support Services SMS Server Upgrade
Progent's Microsoft-certified consultants provide small and mid-size companies enterprise-class consulting services for Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment management. Configuration Manager 2007 is the new name for the update management platform previously known as SMS Server. System Center Configuration Manager 2007 provides a range of enhancements to Microsoft Systems Management Server 2003 such as full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's Microsoft certified consulting professionals can show you how to use SMS or Configuration Manager effectively for automated OS and application software installation, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist you to migrate efficiently from SMS Server to System Center Configuration Manager.
SQL Server 2014 Cardinality Estimation Remote Support Services
SQL Server 2014 Remote Technical Support
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services that include system design, deployment, management, troubleshooting, and software development expertise to help businesses of all sizes to realize fast return from their SQL Server 2014 investment.
Microsoft Office System IT Manager
Microsoft Technical Consultants
Progent's IT outsourcing services provide affordable computer consulting for small businesses. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or developing a web-based business solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing IT support expenses to grow in a more linear and manageable fashion than is feasible by building up a large, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and highly available system architecture for your vital business software powered by Microsoft Windows.
Remote Employees VoIP Remote Consulting
At Home Workers VoIP Remote Support
Progent can assist small and mid-size businesses to deploy IP voice platforms to give their at-home workforce the advantage of seamless extensions of the corporate phone system.
Consultant Services System Center 2016 and Exchange Integration
System Center 2016 and SSRS Reporting Remote Support Services
Progent has over 20 years of background integrating, maintaining and troubleshooting the core platforms included with Microsoft System Center and can help you to design, install, support, and repair your Microsoft System Center 2012 R2 solution to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent can help you to upgrade to the current version of System Center from a previous release or from another datacenter management platform to provide the advantages of best-in-class deployment, management automation, security and compliance, plus datacenter and application performance monitoring.
Helpdesk Services Network Consultants
Best Microsoft Expert Helpdesk Services Consultant Services
Progent's Co-managed Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
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