For small businesses located in Barueri-Alphaville São Paulo, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions manage to turn into big invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes that permit the maximum level of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's online support team to link to your company's network without compromising system security.
Progent's sophisticated service reporting system keeps comprehensive histories for the support that Progent's customers have received. Progent's team service personnel have access to the records of assistance provided to every Progent customer by any Progent consultant. This history of anomalies and responses is structured as a readily exploitable proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional vast support databases and allow quick access to vendors' internal product engineers so Progent's remote service experts are able to find the most efficient resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Barueri-Alphaville São Paulo or to find out additional information about Progent's online support options, call Progent at
Remote Technical Support Services Offered Progent
Progent's online consulting engineers have advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to resolve almost any crisis that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with multi-operating system environments, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to clients in Barueri-Alphaville include:
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center software to address the particular demands of your business, or providing occasional phone support personnel to work with your existing Call Center team to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of veteran network professionals provides your workers in Barueri-Alphaville São Paulo fast communication with a dependable network service group with years of background providing phone help and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve and not just record IT problems.
Progent's Mac consultants can promote the imaginative facets of Macintosh systems by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Barueri-Alphaville São Paulo remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into downtime, system monitoring can head off inconvenient and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |