For small businesses in Barueri-Alphaville São Paulo, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems rapidly. This reduces direct expenses since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for online help and repair for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's online support team to interface to your company's network without violating system security.
Progent's sophisticated service database application stores extensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to every Progent customer by any Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts are able to arrive at the best resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Barueri-Alphaville São Paulo or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical service engineers have certified skills in a comprehensive array of disciplines. This wide range of IT skills permits Progent's engineers to resolve almost any problem that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Barueri-Alphaville include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology including network infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most complex problems encountered in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of experience allows them to find solutions for even the most difficult problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can receive immediate assistance for serious network issues that are lowering worker efficiency but are not within the experience of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network using advanced on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a damaging breach. Security consulting services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Barueri-Alphaville São Paulo Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who want fast response from an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or adding temporary online personnel to supplement your internal Call Center group to deal with demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Barueri-Alphaville São Paulo immediate access to a dependable support group with extensive background offering telephone-based help and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's aim is to fix instead of simply annotate IT problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can support the artistic elements of Apple Mac computing by providing phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Barueri-Alphaville São Paulo online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging issues before they expand into network outages, automated monitoring can ward off inconvenient and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple operating systems.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services