For small and midsize businesses in Barueri-Alphaville São Paulo, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues rapidly. This reduces direct costs since solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently results in your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote consulting and troubleshooting for small company information systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your system without breaching corporate security.
Progent's powerful service database application stores detailed histories for all service that Progent's clients have been provided. Progent's staff service personnel have access to the records of support rendered to every client by every Progent consultant. This database of problems and responses is structured as a readily searchable support database that permits Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online service specialists can find optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Barueri-Alphaville São Paulo or to find out more about Progent's online support programs, contact Progent at
Remote Network Support Services Offered Progent
Progent's remote support professionals offer certified skills in a comprehensive set of technologies. This broad range of IT skills enables Progent's engineers to tackle virtually any emergency that may occur in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-OS networks, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to clients in Barueri-Alphaville include:
Progent's UNIX/Linux support engineers can offer emergency remote assistance for diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Progent also can deliver a wide array of remote desktop support services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software products to meet the special requirements of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk team during high-demand situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your customers in Barueri-Alphaville São Paulo fast assistance from an effective support resource with substantial background offering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to fix instead of simply report IT issues.
Progent's Mac consultants can nurture the artistic aspect of Mac computing by providing remote help support and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Barueri-Alphaville São Paulo online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive and automated. By anticipating emerging problems before they grow into full-scale emergencies, system monitoring can avoid stressful and costly network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a combination of platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |