UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small businesses located in Barueri-Alphaville São Paulo, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity planning.

Progent's online technical support services offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions manage to turn into big invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.

Progent's Online Service Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes that permit the maximum level of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's online support team to link to your company's network without compromising system security.

Progent's sophisticated service reporting system keeps comprehensive histories for the support that Progent's customers have received. Progent's team service personnel have access to the records of assistance provided to every Progent customer by any Progent consultant. This history of anomalies and responses is structured as a readily exploitable proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional vast support databases and allow quick access to vendors' internal product engineers so Progent's remote service experts are able to find the most efficient resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Barueri-Alphaville São Paulo or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's online consulting engineers have advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to resolve almost any crisis that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with multi-operating system environments, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical support services Offered by Progent to clients in Barueri-Alphaville include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as network architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a person's technical skills at the master level. Cisco qualified CCIEs can handle even the most difficult problems encountered in network design, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to resolve the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can receive immediate assistance for complex network issues that are crippling business efficiency but are not within the experience of your local IT support personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of sophisticated remote support technology in order to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN products.

• Certified MS Windows Support
  Progent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

• CISSP, ISSAP, and CISM Premier Network Security Engineers
  Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recover quickly following a damaging breach. Security services offered by Progent cover thorough security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small companies who don't have the budget to assemble and manage an in-house Call Center but who want quick access to an effective Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center software to address the particular demands of your business, or providing occasional phone support personnel to work with your existing Call Center team to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.

  Progent's Call Center staff of veteran network professionals provides your workers in Barueri-Alphaville São Paulo fast communication with a dependable network service group with years of background providing phone help and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve and not just record IT problems.

• Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff can supply phone-based professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac consultants can promote the imaginative facets of Macintosh systems by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or integrating an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Barueri-Alphaville São Paulo remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into downtime, system monitoring can head off inconvenient and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.