For small and midsize companies in Barueri-Alphaville São Paulo, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers offer exceptional value because they have the practical background and the advanced tools to solve most network problems quickly. This lowers immediate expenses since solutions take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and proven processes that permit the maximum degree of effectiveness for remote help and repair for small business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's advanced technical support reporting system includes detailed records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help provided to every Progent customer by every engineer. This archive of trouble tickets and responses is structured as an easily retrievable support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Barueri-Alphaville São Paulo or to find out more about Progent's phone support programs, contact Progent at
Online Network Support Services Offered Progent
Progent's remote network support engineers possess credentials in an extensive array of products and technologies. This breadth of capability permits Progent's consultants to tackle virtually any problem likely to crop up in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to clients in Barueri-Alphaville include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent also can deliver a wide array of remote desktop support including Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to meet the particular needs of your business, or providing temporary online staff to work with your internal Call Center team during unusually busy scenarios like software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants provides your clients in Barueri-Alphaville São Paulo immediate access to a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's intent is to solve and not merely document technical problems.
Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh environments by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Barueri-Alphaville São Paulo remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |