For small companies located in Barueri-Alphaville São Paulo, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support services represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers direct costs because solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes manage to end up as major bills. Progent's penchant for disposing of problems quickly translates into your business saving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the highest level of efficiency for remote help and repair for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your environment without breaching corporate security.
Progent's powerful customer support reporting application stores comprehensive records describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services provided to each client by any Progent consultant. This history of anomalies and solutions is structured as a readily retrievable internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and permit fast access to vendors' in-house engineering staff so Progent's remote service specialists can come up with the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Barueri-Alphaville São Paulo or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online technical service engineers offer advanced credentials in an extensive array of products and technologies. This broad range of IT skills allows Progent's consultants to manage almost any emergency likely to occur in a small business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to small businesses in Barueri-Alphaville include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network consultants, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to handle even the most stubborn issues occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent value since their broad experience allows them to solve the most intractable problems rapidly. In many instances, less qualified service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone access to a CCIE so you can get timely support for serious network infrastructure issues that are crippling business efficiency but are outside the scope of your ordinary network service providers. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security services available from Progent include: in depth network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile access; securing your email system against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Barueri-Alphaville São Paulo Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small organizations who don't have the money or time to support an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk with professional phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your established organization, evaluating or modifying Call Center software products to handle the special requirements of your business, or adding occasional online staff to reinforce your in-house Call Center team to deal with unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants provides your computer users in Barueri-Alphaville São Paulo rapid assistance from a reliable technical support resource with years of background delivering telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a significant driver of company success, and Progent's policy is to fix rather than merely record network issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. For more on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the creative aspect of Apple Mac environments by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Barueri-Alphaville São Paulo remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they grow into crashes, automated monitoring can head off inconvenient and costly service crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services