For small businesses in Barueri-Alphaville São Paulo, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast fixes somehow turn into substantial invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your computer system remotely without violating system security.
Progent's highly evolved customer support reporting application includes thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance rendered to each client by any Progent consultant. This database of problems and resolutions is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Barueri-Alphaville São Paulo or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical service professionals have certified skills in an extensive set of disciplines. This breadth of technical skills enables Progent's consultants to resolve virtually any problem likely to crop up in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.
To help companies with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in Barueri-Alphaville include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and indicates an individual's technical knowledge at the expert level. CCIEs can deal with even the most complex issues occurring in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to fix the most complex problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure issues that are impacting worker productivity but are beyond the scope of your local computer service resources. Progent's CCIE support experts can communicate with your computer system by means of state-of-the-art remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly after a serious breach. Security consulting services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile communication; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Barueri-Alphaville São Paulo Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for smaller organizations who don't have the resources to create an in-house Call Center but who require fast communication with a dependable Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center software to handle the unique demands of your business, or adding occasional phone support personnel to work with your internal Help Desk resources during demanding situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Barueri-Alphaville São Paulo fast communication with a dependable support resource with substantial background delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a major contributor to company performance, and Progent's aim is to resolve instead of just report technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. To find out additional information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative aspect of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Barueri-Alphaville São Paulo online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your IT support is proactive and automated. By spotting emerging problems before they expand into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services