For small and midsize companies in Barueri-Alphaville São Paulo, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online technical support services represent excellent leverage because they have the real-world background and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast solutions somehow turn into substantial bills. Progent's skill at handling problems quickly translates into your company saving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for online engineering help and repair for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to interface to your company's system without violating system security.
Progent's proprietary service reporting system stores extensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have access to the details of all help rendered to every client by any Progent engineer. This database of anomalies and repairs is stored as a readily accessible support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts can find optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Barueri-Alphaville São Paulo or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote network support experts have certified skills in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to resolve practically any problem that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS environments, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online services available from Progent to small businesses in Barueri-Alphaville include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a person's network technology skills at the master level. CCIEs can resolve the most intractable problems encountered in network design, installation, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. CCIEs provide excellent value because their broad experience permits them to find solutions for even the most difficult problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate assistance for severe network problems that are crippling worker efficiency but are outside the experience of your local network service resources. Progent's CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-premier online support engineers offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop consulting and support services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Barueri-Alphaville São Paulo Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk support services are well suited for small companies who lack the money or time to build and maintain an internal Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to meet the special needs of your corporation, or providing temporary online personnel to reinforce your internal Help Desk resources to deal with demanding events like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of seasoned network professionals gives your workers in Barueri-Alphaville São Paulo instant access to a reliable technical support resource with years of experience providing telephone-based consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's goal is to solve rather than simply annotate IT problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the creative elements of Mac computing by providing remote help services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide businesses in Barueri-Alphaville São Paulo online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, automated monitoring can head off stressful and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services