For small companies located in Barueri-Alphaville São Paulo, Progent offers support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional value because they have the practical background and the sophisticated technology to resolve most information system problems quickly. This reduces immediate expenses because solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Online Service Tools
Over time, Progent has refined a set of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to connect to your computer system without breaching system security.
Progent's powerful service reporting application maintains detailed records for all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help delivered to each Progent client by every engineer. This history of issues and solutions is structured as a readily retrievable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Barueri-Alphaville São Paulo or to find out additional information about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's online technical support engineers offer advanced credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's engineers to handle virtually any problem likely to crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support companies with mixed-operating system networks, Progent also provides the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support Offered by Progent to customers in Barueri-Alphaville include:
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Progent also offers a broad range of online PC desktop support and troubleshooting services including Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your current one, selecting or modifying Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support personnel to supplement your in-house Call Center resources during unusually busy scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology consultants offers your workers in Barueri-Alphaville São Paulo instant contact with a reliable technical support group with extensive background providing phone help and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a major driver of business performance, and Progent's target is to fix and not merely annotate technical problems.
Progent's Apple Mac professionals can nurture the creative elements of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Barueri-Alphaville São Paulo online network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating possible issues before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a mix of operating systems.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |