For small and midsize companies in Barueri-Alphaville São Paulo, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers offer exceptional value because they have the practical background and the advanced tools to solve most network problems quickly. This lowers immediate expenses since solutions take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and proven processes that permit the maximum degree of effectiveness for remote help and repair for small business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's advanced technical support reporting system includes detailed records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help provided to every Progent customer by every engineer. This archive of trouble tickets and responses is structured as an easily retrievable support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Barueri-Alphaville São Paulo or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote network support engineers possess credentials in an extensive array of products and technologies. This breadth of capability permits Progent's consultants to tackle virtually any problem likely to crop up in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to clients in Barueri-Alphaville include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most intractable challenges encountered in network design, integration, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs offer excellent value because their broad expertise permits them to fix even the most complex problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure problems that are impacting worker efficiency but are beyond the experience of your local IT support resources. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated remote support technology in order to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support including Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract projects that small companies often need. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Barueri-Alphaville São Paulo Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are designed for small companies who lack the resources to support an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to meet the particular needs of your business, or providing temporary online staff to work with your internal Call Center team during unusually busy scenarios like software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants provides your clients in Barueri-Alphaville São Paulo immediate access to a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's intent is to solve and not merely document technical problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh environments by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Barueri-Alphaville São Paulo remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services