For small and midsize businesses located in Barueri-Alphaville São Paulo, Progent offers support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional leverage because they have the practical experience and the advanced technology to resolve most network issues quickly. Efficient support lowers immediate expenses because solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for handling problems efficiently results in your business spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest level of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's online support team to connect to your computer system remotely without compromising corporate security.
Progent's sophisticated technical support reporting application maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance provided to every Progent customer by every Progent consultant. This archive of problems and responses is stored as an easily accessible internal knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can come up with optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Barueri-Alphaville São Paulo or to find out more about Progent's phone support programs, contact Progent at
Online Network Support Services Available from Progent
Progent's phone-based network support professionals have certified skills in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to manage virtually any crisis that may crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to companies in Barueri-Alphaville include:
Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Progent in addition offers a full array of remote desktop services such as Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or improving your existing organization, identifying or customizing Help Desk software products to handle the special demands of your business, or providing occasional online staff to work with your in-house Call Center team during high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned network experts offers your customers in Barueri-Alphaville São Paulo immediate assistance from an efficient network service resource with substantial background offering telephone-based support and online diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's target is to fix instead of merely record technical problems.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac environments by delivering remote help support and training in graphics, sound, and video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Barueri-Alphaville São Paulo remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your network support is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, automated monitoring can avoid stressful and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |