For small businesses in Barueri-Alphaville São Paulo, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast fixes somehow turn into substantial invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your computer system remotely without violating system security.
Progent's highly evolved customer support reporting application includes thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance rendered to each client by any Progent consultant. This database of problems and resolutions is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Barueri-Alphaville São Paulo or to learn more about Progent's online support programs, contact Progent at
Online Technical Services Available from Progent
Progent's online technical service professionals have certified skills in an extensive set of disciplines. This breadth of technical skills enables Progent's consultants to resolve virtually any problem likely to crop up in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.
To help companies with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in Barueri-Alphaville include:
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Progent in addition can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center software to handle the unique demands of your business, or adding occasional phone support personnel to work with your internal Help Desk resources during demanding situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Barueri-Alphaville São Paulo fast communication with a dependable support resource with substantial background delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a major contributor to company performance, and Progent's aim is to resolve instead of just report technical problems.
Progent's Mac consultants can promote the imaginative aspect of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Barueri-Alphaville São Paulo online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your IT support is proactive and automated. By spotting emerging problems before they expand into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on a mix of platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |