For small and midsize companies in Barueri-Alphaville São Paulo, Progent offers support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers immediate costs because service calls take up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor fixes manage to end up as major bills. Progent's skill at handling problems efficiently translates into your company conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote help and repair for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's advanced service database system keeps comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to each customer by any Progent engineer. This archive of issues and resolutions is stored as a readily searchable support database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online service experts can come up with the most efficient solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Barueri-Alphaville São Paulo or to find out more about Progent's phone support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's consultants to tackle practically any crisis that may take place in a small business network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To support clients with multi-OS networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Barueri-Alphaville include:
Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Progent in addition offers a broad range of remote PC desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in building an effective new Call Center or improving your established one, selecting or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or providing temporary phone support staff to work with your existing Call Center team to deal with unusually busy scenarios like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Barueri-Alphaville São Paulo fast communication with an efficient technical support group with years of background delivering phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a crucial driver of business productivity, and Progent's goal is to solve rather than merely document network problems.
Progent's Mac consultants can promote the imaginative facets of Apple Mac environments by offering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Barueri-Alphaville São Paulo online network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent to suit your business so your network support is proactive and automated. By exposing potential problems before they expand into network outages, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a variety of operating systems.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |