For small businesses in Barueri-Alphaville São Paulo, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems rapidly. This reduces direct expenses since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for online help and repair for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's online support team to interface to your company's network without violating system security.
Progent's sophisticated service database application stores extensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to every Progent customer by any Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts are able to arrive at the best resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Barueri-Alphaville São Paulo or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's remote technical service engineers have certified skills in a comprehensive array of disciplines. This wide range of IT skills permits Progent's engineers to resolve almost any problem that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Barueri-Alphaville include:
Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Progent in addition can deliver a wide array of online PC desktop services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or adding temporary online personnel to supplement your internal Call Center group to deal with demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Barueri-Alphaville São Paulo immediate access to a dependable support group with extensive background offering telephone-based help and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's aim is to fix instead of simply annotate IT problems.
Progent's Mac experts can support the artistic elements of Apple Mac computing by providing phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Barueri-Alphaville São Paulo online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging issues before they expand into network outages, automated monitoring can ward off inconvenient and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple operating systems.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |