Immediate Remote Technical Support for Barueri-Alphaville São Paulo UNIX, Linux, or Solaris SystemsFor small and midsize companies in Barueri-Alphaville São Paulo, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's online support engineers offer exceptional value because they have the practical background and the advanced tools to solve most network problems quickly. This lowers immediate expenses since solutions take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.

Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and proven processes that permit the maximum degree of effectiveness for remote help and repair for small business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your computer system without breaching corporate security.

Progent's advanced technical support reporting system includes detailed records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help provided to every Progent customer by every engineer. This archive of trouble tickets and responses is structured as an easily retrievable support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Barueri-Alphaville São Paulo or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's remote network support engineers possess credentials in an extensive array of products and technologies. This breadth of capability permits Progent's consultants to tackle virtually any problem likely to crop up in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support companies with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online services Offered by Progent to clients in Barueri-Alphaville include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Important Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Barueri-Alphaville São PauloThe Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most intractable challenges encountered in network design, integration, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs offer excellent value because their broad expertise permits them to fix even the most complex problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure problems that are impacting worker efficiency but are beyond the experience of your local IT support resources. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated remote support technology in order to provide quick, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Windows Experts
    Windows Expertise for Barueri-Alphaville São PauloProgent's Microsoft-expert remote support professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of remote desktop support including Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified Network Security Specialists for Barueri-Alphaville São PauloProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract projects that small companies often need. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are designed for small companies who lack the resources to support an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to meet the particular needs of your business, or providing temporary online staff to work with your internal Call Center team during unusually busy scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of seasoned information technology consultants provides your clients in Barueri-Alphaville São Paulo immediate access to a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's intent is to solve and not merely document technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh environments by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or building an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Barueri-Alphaville São Paulo remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.

How Your Barueri-Alphaville São Paulo Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Onsite IT Consulting
Progent locations in São Paulo Metro

City Address Phone Link
Barueri-Alphaville Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
+55 (11) 3181 7794 Barueri-Alphaville Network Support Services
Campinas R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
+55 (19) 3500 2542 Campinas Network Support Services
Guarulhos R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
+55 (11) 3181 7402 Guarulhos Network Support Services
Jundiaí R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
+55 (11) 4230 0538 Jundiaí Network Support Services
Santos Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
+55 (13) 4040 4457 Santos Network Support Services
São José dos Campos Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
+55 (12) 3600 2496 São José dos Campos Network Support Services
São Paulo R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
+55 (11) 3197 4346 São Paulo Network Support Services
Sorocaba Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
+55 (15) 3042 0807 Sorocaba Network Support Services

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    Progent can help you design, deploy, manage, and troubleshoot an efficient Wireless network architecture, select appropriate technology, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to put together a complete 802.11x network security strategy that is well integrated with the security plan for your overall business network.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to receive and send email, search the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to conferences via your Exchange account. Progent will verify that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also can provide specialized onsite Entourage education.

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    Cisco has designed a full array of routers that includes routers designed to deliver the security, performance, and reliability required by organizations from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Routers.

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    Progent can help your business to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange systems. This permits you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget.

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    Progent’s Microsoft-certified experts offer small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a central location for your employees or customers to access, organize, distribute and interact with relevant information, documents, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available within and outside a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they’ve developed in a way that makes data easy to find, retrieve and re-use.

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    Microsoft SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to information workers, reducing the complexity of designing, deploying, managing, and accessing company data and analytical applications in environments ranging from mobile devices to corporate information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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    Progent's UNIX platform support experts offer small businesses and software developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise provides you with a convenient single consulting firm to help you create and maintain a secure and reliable cross-platform connectivity and communications environment that allows UNIX and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Server growth puts pressure on network budgets and administrative resources. Server reduction via a virtual architecture promises lower TCO of hardware and quicker ROI, more leveraged use of physical computers, streamlined operations, enhanced network availability, and easier management. Typical uses for virtual machines are resource consolidation, low-cost hosts for line-of-business legacy software running on obsolete operating systems, and inexpensive quarantine of software development or pilot testing environments from on-line systems.

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    Progent’s experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable enterprise-grade products, Cisco PIX and ASA Firewalls offer advanced security, high throughput, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, minimizing common OS-specific security holes.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a virtual appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup safeguards vital company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting services to assist you to design, configure, operate and repair a BDR solution based on Barracuda Backup.

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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to help you to plan, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology.

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    Progent's Linux consulting experts offer small and mid-size companies and developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of expertise offers you an easy single source to help you build and maintain a protected and robust cross-platform network and communications solution that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's Microsoft engineers can provide in-depth expertise in deploying, operating and troubleshooting all versions of Project Server and can deliver a broad range of cost-effective online support services following industry best practices to help organizations of any size to get all the benefits of this powerful project management solution. Consulting support available from Progent include system design, software configuration and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized webinar training classes.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy an installation of ISA Server 2004 that meets your information security requirements without limiting your network.

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    Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller solutions.

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    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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    If your business network mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive network that allows all your OS platforms to run side by side for easy administration, seamless information exchange, high availability, superior throughput, and strong security. Progent's UNIX and MS Windows integration assistance offerings include IT infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Contact Center support.

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