Fast and Affordable Remote Help for Barueri-Alphaville São Paulo IT Networks
For organizations in Barueri-Alphaville São Paulo, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where quick repairs somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and proven processes which permit the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's proven technical support database application maintains extensive documentation describing the service that Progent's clients have received. Progent's staff consultants have access to the details of all help rendered to every Progent client by every consultant. This archive of issues and repairs is organized as a conveniently exploitable support knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with the best resolutions promptly.
Remote support services available from Progent to businesses in Barueri-Alphaville São Paulo include:
Authorized Windows Support
Progent's Microsoft-expert online service engineers offer computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to find solutions for problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art remote support technology to provide fast, secure, and affordable diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking appliances. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recuperate rapidly after a damaging penetration. Security services offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a broad spectrum of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of seasoned network professionals offers your clients in Barueri-Alphaville São Paulo instant assistance from an efficient technical support group with substantial experience delivering telephone-based consulting and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a key contributor to business performance, and Progent's goal is to fix and not merely report technical problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Barueri-Alphaville São Paulo online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, system monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of operating systems.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Barueri-Alphaville São Paulo, Progent's online network support specialists are ready to deliver professional and cost-effective IT support whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Barueri-Alphaville company deals with a regular independent support technician or maintains an in-house organization that can handle common network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle unexpected system crises or especially complicated integration projects.
Features of Progent's Remote Computer Services for Barueri-Alphaville São Paulo
Progent's online help, Internet-based repair, network security consulting, and network administration services give companies in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Barueri-Alphaville São Paulo and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online service and imposes no periodic retainer for support services provided during regular business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that match the unique requirements of your company.
- Advanced Online Connectivity Software
Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly personal visit. Sophisticated online connectivity tools and experienced engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoft’s powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every customer. The discipline of detailing and organizing service records results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who won’t let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.