Immediate Online Help for Barueri-Alphaville São Paulo Computer Networks
For organizations located in Barueri-Alphaville São Paulo, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes that promote the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's network without breaching system security.
Progent's advanced technical support reporting application keeps extensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to every customer by any consultant. This history of issues and fixes is organized as a quickly exploitable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find optimal solutions promptly.
Online technical services available from Progent to businesses in Barueri-Alphaville São Paulo include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide variety of platform support services including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and certifies a consultant's network technology skills at the expert level. CCIEs can handle even the most difficult problems surrounding network infrastructure planning, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs are an excellent value since their depth of expertise allows them to resolve problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated on-line support technology in order to perform efficient, secure, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist you to locate and quarantine breached devices and guard clean assets from being compromised. If your Barueri-Alphaville network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can help your Barueri-Alphaville organization to reconstruct an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity specialists bring the broad selection of skills necessary to reconstruct all critical facets of a targeted system rapidly and with little data loss. To learn more, see Progent's ransomware cleanup and business continuity experts.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: in depth information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote support to help companies of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide array of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Barueri-Alphaville Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of veteran information technology professionals gives your customers in Barueri-Alphaville São Paulo instant communication with an efficient technical support group with years of background providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to fix instead of just record network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Barueri-Alphaville São Paulo remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Barueri-Alphaville São Paulo, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your company needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Barueri-Alphaville business relies on a regular independent support technician or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Offices in Barueri-Alphaville São Paulo
Progent's remote network troubleshooting services allow your Barueri-Alphaville business to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most organizations in Barueri-Alphaville São Paulo, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, major troubles can strike when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service experts give you an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to improve your capability to deal with downstream issues locally.
- Less Reliance on Individual Consultants
For IT support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an IT crisis. As your company expands, network downtime and trouble with critical software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.
- Create a Solid Basis for Seamless Growth
Organizations typically start with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly designed environments require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a system architecture that can provide the stable foundation to handle vital business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses need advice and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each client. The practice of documenting and organizing service records allows more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.