Immediate Remote Support for Barueri-Alphaville São Paulo IT Networks
For businesses in Barueri-Alphaville São Paulo, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve most network issues rapidly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes that ensure the highest degree of effectiveness for remote help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.
Progent's sophisticated customer support reporting application includes extensive histories describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to every Progent customer by any Progent consultant. This history of problems and repairs is stored as a conveniently accessible internal database that enables Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions promptly.
Online technical services offered by Progent to customers in Barueri-Alphaville São Paulo include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of technology support such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex issues associated with network planning, deployment, management, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of state-of-the-art remote support tools in order to perform fast, secure, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of connectivity devices by providing services such as:
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth data security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; setting up firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of important files, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your existing one, evaluating or enhancing Help Desk software to meet the unique needs of your business, or providing temporary phone support staff to supplement your existing Help Desk Call Center team during unusually busy situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced information technology professionals gives your clients in Barueri-Alphaville São Paulo fast access to a dependable network service resource with substantial background providing phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a crucial driver of business success, and Progent's target is to resolve instead of merely track IT issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers remote advanced engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Barueri-Alphaville São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to suit your business so that your IT support is proactive and automated. By exposing looming trouble spots before they expand into full-scale emergencies, system monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Barueri-Alphaville São Paulo, Progent's online network support specialists are ready to deliver professional and cost-effective IT help the instant your organization has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Barueri-Alphaville company deals with a local freelance support technician or maintains an in-house organization that know how to deal with typical computer problems, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network crises or especially complex integration problems.
Advantages of Progent's Network Help for Companies in Barueri-Alphaville São Paulo
Progent's online network troubleshooting services enable your Barueri-Alphaville company to enjoy the benefits of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
With most offices in Barueri-Alphaville São Paulo, nearby network service providers, whether represented by independent consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems can occur when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local support people. In these cases, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to augment your local help and to transfer useful knowledge to improve your capability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller companies commonly rely on independent freelance service providers. While independent service people have smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of backup help may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Companies often begin with an IT system created on a modest budget. Without a robust framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such badly built systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and simplify downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies need guidance and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.