Immediate Remote Help for Barueri-Alphaville São Paulo Computer Networks
Fast Online Support for Barueri-Alphaville SystemsFor companies located in Barueri-Alphaville São Paulo, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve most information system problems quickly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick solutions somehow turn into large invoices. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes that allow the maximum level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to link to your company's environment without breaching system security.

Progent's sophisticated service database application stores comprehensive histories for the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help provided to every client by any Progent engineer. This database of problems and responses is stored as a readily retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from manufacturers' internal support staff with the result that Progent's online service specialists are able to come up with the best solutions in the least time.

Remote technical services provided by Progent to businesses in Barueri-Alphaville São Paulo include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology consultants offers your computer users in Barueri-Alphaville São Paulo immediate assistance from an efficient support group with extensive experience delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's goal is to resolve and not just annotate technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides online professional consulting support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Barueri-Alphaville São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they cause downtime, remote monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
How Your Barueri-Alphaville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers can deliver effective and affordable system support the moment your organization needs it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Barueri-Alphaville office relies on a regular independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progent's Microsoft certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Barueri-Alphaville São Paulo
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give companies in Barueri-Alphaville São Paulo unparalleled leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your office world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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