Immediate Remote Technical Support for Barueri-Alphaville São Paulo Information Networks
Immediate Remote Technical Support for Barueri-Alphaville SystemsFor companies in Barueri-Alphaville São Paulo, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced technology required to solve most network issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions manage to turn into major invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to interface to your network without breaching corporate security.

Progent's advanced customer support reporting system keeps extensive records of the support that Progent's customers have been provided. Progent's team engineers have access to the records of assistance delivered to each customer by every Progent consultant. This history of issues and solutions is organized as a readily searchable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Online support offered by Progent to companies in Barueri-Alphaville São Paulo include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts provides your clients in Barueri-Alphaville São Paulo rapid assistance from a reliable support group with years of background delivering telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to solve rather than merely annotate network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Barueri-Alphaville São Paulo remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing emerging trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a variety of operating systems.
How Your Barueri-Alphaville Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers can provide effective and cost-effective system support whenever your business requires it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Barueri-Alphaville organization deals with a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the experience to resolve sudden network emergencies or especially complex integration projects.

Details of Progent's Online Computer Support for Barueri-Alphaville São Paulo
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services offer companies in Barueri-Alphaville São Paulo the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent's seasoned solution designers and software developers can assist your company to create customizations to Microsoft GP that address the special requirement of your business without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of software development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent’s Microsoft experts provide small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for update and deployment management. Configuration Manager 2007 is Microsoft's new name for the change management solution formerly called Systems Management Server. System Center Configuration Manager provides a variety of enhancements to Systems Management Server such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s Microsoft certified consulting professionals can show you how to use SMS 2003 or System Center Configuration Manager economically for streamlined operating system and application installation, security patch control, software metering, and licensing compliance. Progent's engineers can also help your company to move smoothly from SMS Server to System Center Configuration Manager 2007.

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    DoubleTake/Carbonite Software publishes a selection of products designed to deliver small and midsize businesses a variety of affordable solutions for replicating and recovering business-critical workloads including Exchange, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small company information systems to create an advanced state of availability and disaster recovery capability at a budget-friendly price.

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    Progent's Microsoft engineers can provide advanced support in implementing, managing and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide variety of cost-effective online consulting services following industry best practices to help businesses of all sizes to receive all the benefits of this powerful project management solution. Support services available from Progent include system planning, installation and migration, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training.

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    Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of Wi-Fi access points, tuning wireless throughput by reducing the impact of RF congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening security by detecting threats and analyzing network traffic based on user type and locale. Progent can help your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.

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    Progent's Microsoft-certified professionals have over a decade of experience providing messaging support for customers ranging from small businesses to large corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate off-site and wireless email connectivity. Progent’s Microsoft Exchange consulting services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can show you how to configure Outlook Web App for all major browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
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