Immediate Remote Support for Barueri-Alphaville São Paulo Computer Systems
Immediate Phone Support for Barueri-Alphaville NetworksFor companies in Barueri-Alphaville São Paulo, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced tools required to solve the majority of information system problems quickly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast fixes manage to end up as major tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which promote the highest level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent's online support team can connect to your company's computer system remotely without violating corporate security.

Progent's proven customer support database application keeps extensive histories of the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance provided to each customer by every consultant. This history of trouble tickets and resolutions is stored as a readily accessible proprietary database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.

Remote technical support services provided by Progent to companies in Barueri-Alphaville São Paulo include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These can include health checking, update management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so potential issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk provides a smooth supplement to your core IT support group. End user interaction with the Service Desk, provision of support, escalation, ticket generation and updates, efficiency measurement, and management of the support database are consistent regardless of whether issues are taken care of by your core IT support organization, by Progent's team, or by a combination. Your business has complete flexibility to expand or reduce your share of support work as needed. Progent takes care of startup deployment and provisioning of the professional services automation software as well as documentation, testing and education. For details about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk software to meet the particular needs of your business, or adding occasional phone support staff to reinforce your in-house Help Desk group during unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology experts provides your computer users in Barueri-Alphaville São Paulo rapid contact with a dependable technical support group with extensive background providing phone help and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's aim is to solve instead of just track network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Barueri-Alphaville São Paulo online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they result in crashes, automated monitoring can minimize inconvenient and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a variety of OS platforms.
How Your Barueri-Alphaville Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Barueri-Alphaville São Paulo, Progent's online network support engineers can provide effective and cost-effective IT help the instant your organization requires it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Barueri-Alphaville office has a regular independent support technician or employs a full time IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Barueri-Alphaville São Paulo
Progent's online network troubleshooting services allow your Barueri-Alphaville organization to experience the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in Barueri-Alphaville São Paulo, nearby network support resources, whether consisting of independent consultants or an internal maintenance staff, can solve typical network problems. However, IT crises might occur when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these situations, Progent's online support specialists give you an easy, quick, and affordable solution to supplement your regular help and to convey useful knowledge to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices often depend on independent freelance service providers. While freelance service people have smaller overhead than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a company grows, stability and scalability issues can impede the success of the organization. Such poorly built environments require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Cisco's Meraki family of switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist your company to plan and deploy an efficient network solution that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, configure policies to ensure security, develop and test a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking solution.

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    Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security strategy, streamline IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and advanced services to deliver cutting-edge endpoint detection and response.

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    Progent's Mac support consultants can assist you with a wide array of system foundation areas including system architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless networking. For company networks built exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and maintaining a network architecture that is reliable, secure, productive and aligned with your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also provide skilled experts to support Cisco routers and switches.

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    Progent's Microsoft-certified SQL Server programmers and DBAs can provide remote consulting to help businesses of all sizes to build, manage, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server experts can provide help with any facet of the application life cycle in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Progent's Microsoft-certified consultants can help you to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance compliance, and increase productivity by making sure that critical applications are always up to date, managing product licenses, and monitoring resource usage profiles to help you make smart buying choices. Once you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out a smooth migration to SCCM 2012.

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    Progent's Microsoft-certified experts have two decades of background providing e-mail and unified telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange Server consulting services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and wireless email access. Progent's Microsoft Exchange help and support offerings can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Wireless Consulting Services offer a fast, affordable way for companies of all sizes to deploy, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's temporary IT staffing services enable organizations to meet the need for IT support personnel without incurring the costs and delays associated with identifying and hiring reliable technical help and without adding to your permanent head count.

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    Progent's IT outsourcing packages provide budget-friendly network consulting for small organizations. Whether it involves designing system architecture, setting up an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your network, or creating a web-based business solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting IT service expenses to grow in a more linear and manageable manner than is feasible by assembling a large, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available system foundation for your vital business software based on Windows.

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    Progent has 20 years of experience assisting small and medium-size companies to design, deploy, tune, manage, and troubleshoot IT networks that support telecommuters.

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    Exchange 2013 includes major improvements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These improvements affect vital areas such as manageability, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote support and management services for Microsoft Exchange Server 2013.

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    The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, tune, administer and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.

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    Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of network consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness experts. Progent can also help your business to design and implement a move to the Flexential data center with services like planning solution architecture, specifying hardware components, system configuration and testing, troubleshooting, setting up online network management, and training your IT support team.

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  • Microsoft Virtual Server Administration Consultancy Virtual Server 2005 Specialists
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  • Migration Consulting Exchange 2000 Upgrade 24x7x365 Exchange Server 2000 Online Technical Support
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    • Microsoft T-SQL Engineer
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    Microsoft SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to network users, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and analytical applications in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and wide knowledge in designing and building data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single platform for financials, inventory, operations control, capacity planning, procurement, sales and marketing, demand forecasting, and advanced reporting. Progent's Dynamics 365 Business Central/NAV experts can help company to manage your older Dynamics NAV environment or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment.

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    Cisco has developed an extensive product line of routers that includes appliances built to deliver the protection, bandwidth, and availability demanded by customers ranging from branch offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network availability. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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    Application Publishing with ISA Server 2006 provides greater control over intranet applications while enabling enhanced productivity by making these applications available to authorized remote users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and data throughout all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-premier ISA Server consultants can help you design, deploy, set up, and support Internet Security and Acceleration Server 2006 on your network so your business achieves a highly functional and affordable combination of security, productivity, and performance.

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    Configuration Manager automates software deployment across multiple sites, streamlines compliance settings control, keeps track of network resources, protects against company data leakage, provides network health reporting, enables secure self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist you with any facet of designing, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.

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    Progent's Microsoft-certified Windows Server 2003 consultants offer computer support and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and support services include system planning, installation, project management, in-person and remote network support and troubleshooting, Call Center services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to assist you to plan, install, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software.

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    Progent's Co-managed Call Center service makes it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical devices.

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    Progent's Microsoft-certified consultants can assist you to evaluate the value of Lync Server for your environment and can help you to design and carry out an installation of Microsoft Lync Server that unifies the administration of Instant Messaging and Presence and improves the output of your office staff, at-home workers, and smartphone users. Progent can in addition help your company to carry out an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the collaborative capabilities of MS Office programs, and offer online seminars and continuing support for Lync and other Microsoft technologies.

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    Progent's Microsoft-certified experts can show you how to rationalize the economic justification for implementing SharePoint Server 2007, consult with you on the most sensible edition of SharePoint Server for your application, offer setup and integration expertise, help you to set up MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to operate with SharePoint Portal Server 2007, develop a company-wide security strategy that incorporates portal solutions, and provide troubleshooting and Help Desk services.

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    Progent can provide the part-time assistance of a seasoned Chief Information Officer to provide a broad perspective to help you pick and maintain network solutions to meet your current situation and that can be a firm foundation for your growth. Progent's part-time Chief Information Officer services provide financial leverage to organizations who want to optimize the impact of their IT investment but who are unable or unwilling to add one more executive-level manager to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to support all major operating systems and connectivity technologies plus a broad range and business applications, Progent is in a unique position to provide unbiased advice as well as advanced technical support for building and maintaining IT solutions that fit the special requirements of your business.

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    • Specialists Citrix VDI
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    Citrix has developed a powerful family of products that deliver advanced manageability, scalability, and responsiveness for virtualizing servers and for server-based delivery of virtual Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business benefits of Citrix technology and can help you plan, test, implement, optimize, and support Citrix virtualization platforms.

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