Fast and Affordable Online Technical Support for Barueri-Alphaville São Paulo Computer Networks
For businesses located in Barueri-Alphaville São Paulo, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls use up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to interface to your network without compromising corporate security.
Progent's powerful customer support database system keeps extensive histories of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to each client by every engineer. This history of anomalies and fixes is organized as a conveniently accessible internal database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can come up with optimal resolutions in the least time.
Remote services provided by Progent to companies in Barueri-Alphaville São Paulo include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and certifies a person's technical skills at the master level. CCIEs can deal with even the most complex problems encountered in network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to find solutions for problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your computer system using advanced on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of networking products. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers expert remote support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Barueri-Alphaville Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your company, or providing occasional online personnel to supplement your existing Help Desk Call Center team during demanding scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals gives your workers in Barueri-Alphaville São Paulo quick assistance from an efficient support group with years of experience offering telephone-based consulting and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company efficiency, and Progent's goal is to solve and not simply document technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Barueri-Alphaville São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive and automated. By exposing looming issues before they grow into network outages, automated monitoring can ward off disruptive and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on a mix of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Barueri-Alphaville São Paulo, Progent's online computer support engineers can provide expert and economical system support the moment your company needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Barueri-Alphaville business works with a local freelance consultant or employs a full time organization that can handle common network issues, Progent’s Microsoft certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Organizations in Barueri-Alphaville São Paulo
Progent's remote support services allow your Barueri-Alphaville company to experience the benefits of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your local support resources
With most businesses in Barueri-Alphaville São Paulo, local network service resources, whether represented by outside consultants or an in-house maintenance staff, can take care of typical network problems. However, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service professionals provide an easy, fast, and economical solution to supplement your regular help and to transfer valuable knowledge to increase your ability to resolve future issues locally.
- Less Dependence on Freelance Consultants
For IT support, smaller offices commonly rely on independent freelance consultants. While freelance consultants carry smaller internal costs than big service companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to make sure your network stays available.
- Build a Scalable Basis for Smooth Expansion
Businesses typically begin with an IT system created on a shoestring budget. Lacking a proper framework, slap-dash repairs can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly built systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the solid foundation to meet current business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices require guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not just expert IT help, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.