Fast Online Technical Support for Barueri-Alphaville São Paulo Computer Networks
For companies in Barueri-Alphaville São Paulo, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. This reduces immediate costs because service calls require minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions somehow end up as large tabs. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which allow the maximum level of efficiency for remote technical support and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your environment remotely without breaching network security.
Progent's proven technical support database application keeps comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have access to the history of all help rendered to every client by any Progent consultant. This database of anomalies and responses is organized as a quickly accessible proprietary database that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with the best solutions promptly.
Online support provided by Progent to companies in Barueri-Alphaville São Paulo include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your company to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues surrounding network infrastructure design, installation, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs represent an excellent value since their deep experience permits them to find solutions for problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment via advanced remote support tools in order to provide fast, safe, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent cover thorough information security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide spectrum of information technologies including system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentï¿½s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentï¿½s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youï¿½re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Barueri-Alphaville Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software products to address the special requirements of your company, or providing temporary online personnel to reinforce your in-house Call Center resources during high-demand situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals offers your clients in Barueri-Alphaville São Paulo instant assistance from a large network service group with years of background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a major contributor to company success, and Progent's policy is to fix and not simply report IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Barueri-Alphaville São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By spotting possible issues before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems based on multiple platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists can provide professional and affordable IT support the moment your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Barueri-Alphaville organization deals with a local independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Online Computer Support for Barueri-Alphaville São Paulo
Progent's phone support, Internet-based repair, system security expertise, and network administration services give offices in Barueri-Alphaville São Paulo unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Barueri-Alphaville São Paulo and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online service and imposes no ongoing retainer for support services provided during normal business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Software Programming
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that address the special needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity tools and expert technicians together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for High System Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every client. The discipline of detailing and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.