Fast Online Troubleshooting for Barueri-Alphaville São Paulo IT Networks
Fast Phone Support for Barueri-Alphaville SystemsFor businesses in Barueri-Alphaville São Paulo, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to many remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick repairs manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent's Technical Response Center can connect to your company's computer system remotely without breaching corporate security.

Progent's powerful technical support reporting system keeps detailed documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support rendered to each client by every consultant. This database of issues and repairs is structured as a quickly retrievable internal database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the best solutions promptly.

Remote technical services available from Progent to businesses in Barueri-Alphaville São Paulo include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management personnel and your Progent consultant so that emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting tools designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your corporate support organization. User access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the support database are cohesive whether incidents are taken care of by your in-house support resources, by Progent, or both. Your business has complete versatility to extend or reduce your share of support work as required. Progent takes care of initial installation and provisioning of the professional services automation software plus documentation, validation and training. For more information about ProSight Shared Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts gives your computer users in Barueri-Alphaville São Paulo fast access to a reliable network service group with years of background providing telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to fix rather than simply record IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers online advanced engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. For more about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Barueri-Alphaville São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a mix of platforms.
How Your Barueri-Alphaville Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Barueri-Alphaville São Paulo, Progent's online network support engineers can deliver expert and cost-effective system support the moment your business requires it. More than two decades of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Barueri-Alphaville office works with a local freelance consultant or employs an in-house organization that can handle the majority of network problems, Progent's Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to fix sudden system crises or especially tough integration projects.

Features of Progent's Online Computer Services for Barueri-Alphaville São Paulo
Progent's phone help, remote troubleshooting, system security expertise, and network management services give offices in Barueri-Alphaville São Paulo unparalleled leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of IT support, executing a broad range of IT projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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