Immediate Remote Support for Barueri-Alphaville São Paulo Networks
Immediate Phone Support for Barueri-Alphaville NetworksFor companies located in Barueri-Alphaville São Paulo, Progent offers online support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the practical background and have access to the sophisticated tools needed to solve the majority of network issues rapidly. This reduces direct costs because service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick repairs manage to turn into major tabs. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies that allow the highest level of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to access your network remotely without compromising corporate security.

Progent's powerful technical support reporting system stores thorough documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to each client by every consultant. This archive of trouble tickets and responses is structured as a readily exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal solutions quickly.

Online technical support services offered by Progent to clients in Barueri-Alphaville São Paulo include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants provides your workers in Barueri-Alphaville São Paulo quick contact with a large network service resource with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's intent is to resolve instead of merely track technical problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Barueri-Alphaville São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating looming issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.
How Your Barueri-Alphaville Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support specialists can provide expert and economical system help the instant your company needs it. Over 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Barueri-Alphaville company has a regular independent support technician or maintains an in-house organization that know how to deal with typical computer problems, Progent's Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to resolve sudden system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Barueri-Alphaville São Paulo
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give companies in Barueri-Alphaville São Paulo the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk support and network administration, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every client. The practice of documenting and archiving service records results in more effective support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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