Immediate Online Help for Barueri-Alphaville São Paulo Computer Networks
Fast Remote Support for Barueri-Alphaville SystemsFor organizations located in Barueri-Alphaville São Paulo, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes that promote the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's network without breaching system security.

Progent's advanced technical support reporting application keeps extensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to every customer by any consultant. This history of issues and fixes is organized as a quickly exploitable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find optimal solutions promptly.

Online technical services available from Progent to businesses in Barueri-Alphaville São Paulo include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Barueri-Alphaville São Paulo instant communication with an efficient technical support group with years of background providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to fix instead of just record network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Barueri-Alphaville São Paulo remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
How Your Barueri-Alphaville Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Barueri-Alphaville São Paulo, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your company needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Barueri-Alphaville business relies on a regular independent support technician or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Barueri-Alphaville São Paulo
Progent's remote network troubleshooting services allow your Barueri-Alphaville business to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Barueri-Alphaville São Paulo, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, major troubles can strike when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service experts give you an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to improve your capability to deal with downstream issues locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an IT crisis. As your company expands, network downtime and trouble with critical software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly designed environments require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a system architecture that can provide the stable foundation to handle vital business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Forefront Threat Management Gateway is based on the powerful security capabilities of Microsoft ISA Server 2006 and provides a easily administered web gateway that acts as a one-server platform for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, permits customized reporting powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

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