Fast Online Support for Barueri-Alphaville São Paulo Computer Systems
For organizations in Barueri-Alphaville São Paulo, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick fixes manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes that ensure the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your computer system without violating system security.
Progent's advanced customer support reporting application maintains detailed records describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of services rendered to every customer by any consultant. This database of issues and resolutions is structured as a quickly searchable proprietary database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' internal product engineers so Progent's online service specialists can come up with the best resolutions quickly.
Online support provided by Progent to businesses in Barueri-Alphaville São Paulo include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and validates a consultant's networking skills at the master level. CCIEs know how to deal with even the most difficult problems encountered in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience permits them to find solutions for problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network via the latest on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
City |
Address |
Phone |
Link |
Barueri-Alphaville |
Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 |
Barueri-Alphaville Network Support Services |
Campinas |
R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 |
Campinas Network Support Services |
Guarulhos |
R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 |
Guarulhos Network Support Services |
Jundiaí |
R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 |
Jundiaí Network Support Services |
Santos |
Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 |
Santos Network Support Services |
São José dos Campos |
Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 |
São José dos Campos Network Support Services |
São Paulo |
R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 |
São Paulo Network Support Services |
Sorocaba |
Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 |
Sorocaba Network Support Services |
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of networking products. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points deployment support, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly following a serious breach. Security services offered by Progent include: in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
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Cloud Integration

Progent can provide expert remote consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a wide range of information technologies including system infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
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Help Desk Call Center Expertise
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or revamping your current one, identifying or enhancing Help Desk software products to handle the special requirements of your company, or adding occasional online staff to supplement your in-house Help Desk Call Center team to handle high-demand scenarios like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of seasoned information technology professionals provides your computer users in Barueri-Alphaville São Paulo immediate assistance from an efficient technical support group with extensive background providing phone help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a crucial driver of business success, and Progent's policy is to solve and not merely record network issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides online professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. For more on Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Barueri-Alphaville São Paulo online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By exposing potential trouble spots before they cause network outages, system monitoring can head off stressful and costly information system crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate multiple OS platforms.
How Your Barueri-Alphaville Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers can provide effective and affordable IT help whenever your organization needs it. More than two decades of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Barueri-Alphaville office works with a local independent consultant or employs a full time organization that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to address sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Barueri-Alphaville São Paulo
Progent's phone support, Internet-based repair, network security consulting, and network management services give businesses in Barueri-Alphaville São Paulo the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Barueri-Alphaville São Paulo and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and asks for no monthly subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting support in critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP Support and Programming
MS Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Design
Apple Mac Support
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that fit the special requirements of your business.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity tools and expert engineers together enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for High System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth support for Microsoft's powerful server products with services such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.