Immediate Remote Technical Support for Barueri-Alphaville São Paulo Information Networks
For companies in Barueri-Alphaville São Paulo, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced technology required to solve most network issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions manage to turn into major invoices. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to interface to your network without breaching corporate security.
Progent's advanced customer support reporting system keeps extensive records of the support that Progent's customers have been provided. Progent's team engineers have access to the records of assistance delivered to each customer by every Progent consultant. This history of issues and solutions is organized as a readily searchable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Online support offered by Progent to companies in Barueri-Alphaville São Paulo include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to help you business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most challenging problems encountered in network planning, integration, administration, protection, and repair. CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value since their deep expertise permits them to resolve problems quickly. In common instances, less experienced consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using advanced on-line support tools in order to perform efficient, safe, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking devices. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover rapidly following a damaging penetration. Security services available from Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; designing safe techniques for remote and mobile access; securing your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Barueri-Alphaville Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran information technology experts provides your clients in Barueri-Alphaville São Paulo rapid assistance from a reliable support group with years of background delivering telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to solve rather than merely annotate network issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Barueri-Alphaville São Paulo remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing emerging trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a variety of operating systems.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Barueri-Alphaville São Paulo, Progent's phone-based computer support engineers can provide effective and cost-effective system support whenever your business requires it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Barueri-Alphaville organization deals with a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the experience to resolve sudden network emergencies or especially complex integration projects.
Details of Progent's Online Computer Support for Barueri-Alphaville São Paulo
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services offer companies in Barueri-Alphaville São Paulo the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Barueri-Alphaville São Paulo and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online support and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from authorized professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that match the specific needs of your business.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite visit. Cutting-edge online connectivity software and experienced technicians together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoft’s leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.