Consulting Support for BlackBerry Environments
BlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Baton Rouge, Louisiana businesses the expertise of BlackBerry-certified professionals who can help companies to manage existing BlackBerry deployments or transition smoothly to a current smartphone platform.
As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses often resort to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, administer, and repair BlackBerry-based environments affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven remote support model, provides small companies an economical alternative for integrating RIM BlackBerry technology productively into their business information network.
Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.
Integration Support for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software enables Microsoft Exchange Server, Lotus, or Groupwise users to send and receive messages that stay encrypted during wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also simplifies a broad variety of key administrative jobs that span from smartphone configuration and upgrades to mobile security and high availability.
Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to perform routine jobs such as:
- Deploy and manage applications
- Schedule smartphone, program, and IT policy updates
- Upgrade BlackBerry device software wirelessly
- Control client configurations with BES Server's vast selection of policies
Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:
- Install and support BlackBerry's high-availability infrastructure based on virtualization
- Deploy BlackBerry devices wirelessly
- Set specialized administration roles
- Automatically track and analyze the overall health of your BlackBerry system
Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to deliver expert technical help to businesses in the Baton Rouge region or anywhere in the state of Louisiana. Progent's seasoned online technical support team has helped IT organizations solve network problems and reduce IT service costs in each state in the United States and established a substantial following of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide remote help for a wide selection of issues related to RIM BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can in addition help your company to troubleshoot a wide array of issues concerning synchronization, handset detection, messaging consistency, web access, wireless connectivity, IM, desktop software installation, and Desktop Redirector.
As a leader in providing nationwide online technical assistance for small company IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support costs at a minimum and, by handling issues quickly, maximizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and assist your company to select and install appropriate security options.
Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
Call or Email Progent for Help from a BlackBerry-Qualified Professional
In order to contact Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.