Mobile Solutions

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web programs, and other vital business information. Progent can provide Baton Rouge, Louisiana companies support from BlackBerry-premier professionals who can assist companies to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses often turn to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient online service delivery capabilities, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize mobile software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a single platform for handling critical jobs such as device installation, upgrades, and retirement and offering a solid foundation for security and high availability. BlackBerry BES Server supports transparent communication between Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows wireless synchronization.

BES Server provides a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent flexibility in selecting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security settings include:

• Disable a BlackBerry smartphone
• Wipe data from a misplaced or stolen device
• Disable Bluetooth
• Enable internal defenses against malicious attacks

BES Server also provides flexibility in determining mechanisms to prevent users from installing or executing unsafe or prohibited software. Progent can help you to choose blocking processes like:

• Specify precisely what programs are allowed on the device
• Prevent third-party software from using persistent memory on the device
• Select which functions third-party programs can access on the device
• Limit the types of connections external software running on the smartphone can establish
• Block all external software from being loaded or executed on the device

Professional RIM BlackBerry Consulting Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt assistance to companies in the Baton Rouge area or anywhere in Louisiana. Progent's seasoned remote consulting experts have helped IT organizations resolve network problems and reduce IT service costs in every state in the United States and established a substantial base of loyal clients. (See Progent's client testimonials.)

Progent can provide remote help for a broad array of issues related to BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can also help you to resolve a broad range of issues associated with synchronization, device recognition, email reconciliation, web access, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in providing countrywide remote help for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses at a minimum and, by solving issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To ask Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.