Consulting Support Services for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless smartphones were once one of the most successful products for maintaining location-independent access to email, scheduling, web-based applications, and other vital business data. Progent can provide Baton Rouge, Louisiana companies support from BlackBerry-premier consultants who can assist organizations to maintain existing BlackBerry environments or transition smoothly to a current mobile platform.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for companies of any size, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, gives small companies an economical solution for incorporating BlackBerry products seamlessly into their IT system.

Progent's engineers can help your company with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you monitor and control BlackBerry devices throughout your company, define security policies that make sense for your company, customize mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered rapidly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services


Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry devices, offering a single solution for controlling key tasks such as smartphone installation, updates, and deactivation while also providing a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Integration Support

BES Server provides a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in adjusting levels of protection to match the specific requirements of your mobile network. Progent's BlackBerry certified consultants can assist you to choose powerful security functions and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Wipe information from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also provides versatility in selecting mechanisms to prevent mobile users from installing or executing unsafe or prohibited programs. Progent can assist you to choose blocking processes such as:

  • Specify precisely what programs are allowed on the device
  • Block third-party software from allocating non-volatile storage on the BlackBerry device
  • Determine what resources third-party programs can use on the device
  • Restrict the types of connections third-party applications running on the smartphone can establish
  • Block all third-party applications from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of issues concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, PC software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support expenses low and, by dealing with problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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