Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent access to email, scheduling, web programs, and other critical business information. Progent can provide Baton Rouge, Louisiana businesses the expertise of BlackBerry-premier experts who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations of any size, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and company databases, small organizations frequently turn to outside consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and control BlackBerry smartphones across your company, define security policies that are right for your business, customize mobile applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server
RIM's high-end solution for administering large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Exchange, Domino, or Novell GroupWise users to send and receive emails that stay encrypted during transit to ensure maximum security. BlackBerry BES Server also streamlines a broad selection of vital management jobs ranging from smartphone deployment and updates to mobile security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage client settings with BES Server's vast library of policies

Progent's BlackBerry-certified engineers can also help you to utilize BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the health of your solution

How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also help you to troubleshoot a broad range of problems concerning synchronization, device recognition, email consistency, web access, wireless connectivity, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small company IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to select and install appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, system design, deployment strategy and execution, performance tuning, design of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a wireless environment that meets your information technology budget and supports your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and equipment match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning options for software versions, server hardware and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to contact Progent about consulting support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.