Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time among the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web programs, and other vital business information. Progent can provide Baton Rouge, Louisiana companies support from BlackBerry-premier professionals who can assist companies to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses often turn to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient online service delivery capabilities, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize mobile software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services


Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a single platform for handling critical jobs such as device installation, upgrades, and retirement and offering a solid foundation for security and high availability. BlackBerry BES Server supports transparent communication between Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Help

BES Server provides a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent flexibility in selecting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a misplaced or stolen device
  • Disable Bluetooth
  • Enable internal defenses against malicious attacks

BES Server also provides flexibility in determining mechanisms to prevent users from installing or executing unsafe or prohibited software. Progent can help you to choose blocking processes like:

  • Specify precisely what programs are allowed on the device
  • Prevent third-party software from using persistent memory on the device
  • Select which functions third-party programs can access on the device
  • Limit the types of connections external software running on the smartphone can establish
  • Block all external software from being loaded or executed on the device

Professional RIM BlackBerry Consulting Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt assistance to companies in the Baton Rouge area or anywhere in Louisiana. Progent's seasoned remote consulting experts have helped IT organizations resolve network problems and reduce IT service costs in every state in the United States and established a substantial base of loyal clients. (See Progent's client testimonials.)

Progent can provide remote help for a broad array of issues related to BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can also help you to resolve a broad range of issues associated with synchronization, device recognition, email reconciliation, web access, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in providing countrywide remote help for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses at a minimum and, by solving issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To ask Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest degree of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that allow small businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network administration while achieving world-class reliability and an unmatched level of vendor flexibility.

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    Progent's Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

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    Progent believes that a carefully designed and executed information system can be a vital piece for enabling a firm's growth, and Progent applies this belief in our own system infrastructure. Progent has built a fault-tolerant virtual office infrastructure that allows our staff engineers and authorized contractors to offer fast and effective service, collaborate closely on challenging jobs, and gain from professional and personal growth by being a member of a dynamic business ethos of personal drive and freedom.

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  • Consulting Services Hybrid cloud integration
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    Progent can provide advanced remote consulting support to help organizations connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    Progent's certified consultants offers offsite and on-premises consulting expertise to help your company to administer, maintain, and troubleshoot PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, online access, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.

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    For mid-size businesses who need IT support, Progent offers an array of alternatives such as local help, on-line assistance, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staffing, site relocation services, software development, and expert consultation. For midsize businesses in California or other areas covered by Progent's field engineers, Progent provides expert in-person support for solving network issues rapidly and affordably.

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    Windows Server 2008 represents an important step forward in making IT systems more protected and available, easier to virtualize and manage, higher performing, and able to provide a better platform for web publishing. Progent can help your business benefit fully from the improvements incorporated into Windows Server 2008 by providing certified consulting, tech support, education, temporary staffing, monitoring, and security engineering expertise.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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