Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful products for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business information. Progent offers Baton Rouge, Louisiana companies the services of BlackBerry-premier experts who can help organizations to manage their BlackBerry environments or migrate smoothly to a modern mobile solution.
As the sophistication of small business networks has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, successful integration and maintenance of BlackBerry technology has grown increasingly challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses frequently turn to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, manage, and repair BlackBerry environments economically and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's proven online service delivery model, provides small businesses an affordable alternative for incorporating BlackBerry products productively into their IT network.
Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry devices across your company, define security policies that make sense for your company, develop custom wireless applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.
Integration Services for BlackBerry BES Server
BlackBerry BES Server streamlines management and support of RIM BlackBerry smartphones, providing a centralized solution for handling critical jobs like smartphone deployment, updates, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers transparent communication between Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry users and supports remote synchronization.
BlackBerry Enterprise Server features a wealth of data protection options beginning with advanced data encryption of information sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in adjusting levels of security to meet the specific requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them wirelessly. Samples of these wirelessly selectable security settings include:
- Disable a BlackBerry device
- Wipe data from a misplaced or stolen BlackBerry device
- Disable Bluetooth functionality
- Enable built-in protection against malware
BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent users from installing or executing unsafe or prohibited software. Progent can assist you to choose blocking processes like:
- Specify exactly what programs are allowed on the device
- Prevent third-party software from using persistent memory on the device
- Determine what resources external programs can access on the BlackBerry smartphone
- Restrict the types of access third-party software running on the device can initialize
- Prevent all external applications from being loaded or executed on the device
Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can also assist your business to resolve a broad array of problems concerning synchronization, handset detection, email reconciliation, web browsing, mobile connectivity, Instant Messaging, workstation software installation, and Desktop Redirector.
As a leader in delivering nationwide online consulting services for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses low and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.
Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security configurations.
Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP results.
Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs analysis, system design, deployment strategy and execution, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which management model and equipment match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning alternatives for software versions, processors and storage, network architecture, and application set up.
To optimize system protection, Progent's BlackBerry-certified expert can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to run company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.
Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
To contact Progent about engineering assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.