Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most successful solutions for maintaining anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent offers Baton Rouge, Louisiana companies the expertise of BlackBerry-certified consultants who can assist organizations to manage their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has become the norm for businesses regardless of size, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and effectively, dispensing with the requirement for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote support capabilities, gives small businesses an affordable alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and safely.

Technical Support for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a centralized platform for handling key tasks such as smartphone deployment, updates, and retirement and also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server includes a wealth of security options starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting levels of security to match the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Lock down a smartphone
  • Erase information from a missing or stolen device
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry BES Server also offers versatility in determining ways to keep BlackBerry users from loading or executing unsafe or prohibited code. Progent can assist you to choose blocking techniques like:

  • List exactly what programs are allowed on the device
  • Prevent third-party software from allocating persistent storage on the BlackBerry device
  • Determine what functions external software can use on the BlackBerry smartphone
  • Restrict the types of connections external applications running on the smartphone can establish
  • Block all third-party programs from being installed or run on the smartphone

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in Baton Rouge, Louisiana who require quick and economical access to a qualified BlackBerry consultant, Progent provides effective remote help from a veteran network support staff who have delivered network solutions to companies in each state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and enables specialists to fix problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and can provide professional help in fields including resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system architecture for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can also assist you to troubleshoot a broad range of issues concerning synchronization, device detection, email consistency, web access, mobile connectivity, IM, workstation software installation, and Desktop Redirector.

As a top innovator in providing nationwide online help for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support costs low and, by solving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements analysis, solution architecture, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and physical components meet your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.