Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular products for achieving location-independent connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide Baton Rouge, Louisiana companies the expertise of BlackBerry-premier professionals who can assist businesses to manage their BlackBerry deployments or migrate smoothly to a modern smartphone solution.
As the sophistication of small business IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has become the standard for organizations regardless of size, successful deployment and support of RIM BlackBerry technology has become increasingly challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small organizations often turn to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, combined with Progent's proven remote support model, provides small businesses an affordable alternative for incorporating BlackBerry products seamlessly into their business information network.
Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you track and control BlackBerry devices across your company, define security policies that are right for your company, customize wireless software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be restored quickly and safely.
Consulting and Technical Help for BlackBerry Enterprise Server
Research in Motion's high-end solution for managing big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that are encrypted during wireless transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of crucial management tasks that span from smartphone configuration and updates to wireless security and high availability.
Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry BES Server to do routine jobs like:
- Deploy and manage applications
- Plan smartphone, program, and policy updates
- Upgrade BlackBerry device software remotely
- Manage user and group configurations with BlackBerry's extensive library of policies
Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry BES Server to perform important procedures not available with the entry-level BES Server Express. These tasks include:
- Install and manage BES Server's high-availability architecture based on virtual servers
- Install BlackBerry smartphones remotely
- Set specialized administration roles
- Automatically track and analyze the integrity of your BlackBerry system
Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver expert assistance to businesses in the Baton Rouge region or throughout the state of Louisiana. Progent's seasoned remote technical support team has helped IT organizations resolve network issues and cut IT service costs in each state in the United States and established a large base of loyal customers. (Refer to Progent's client testimonials.)
Progent offers online assistance for a broad selection of issues associated with BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified service professionals can also assist you to resolve a wide range of issues associated with synchronization, device detection, email consistency, web browsing, mobile connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.
As a leader in providing countrywide online technical assistance for small company networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support expenses low and, by resolving issues promptly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, implementing wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.
Progent's BlackBerry consultants can also help you to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, control Exchange data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent for Assistance from a BlackBerry-Qualified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.