Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful solutions for achieving location-independent connectivity to messaging, calendars, web applications, and other vital business information. Progent can provide Baton Rouge, Louisiana companies the expertise of BlackBerry-premier consultants who can assist businesses to manage existing BlackBerry environments or migrate smoothly to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of BlackBerry technology has become more difficult. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses often resort to outside support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry solutions affordably and efficiently, eliminating the requirement for an internal BlackBerry technology expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote support capabilities, gives small companies a budget-friendly alternative for integrating BlackBerry technology productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management utilities so you can track and control BlackBerry devices throughout your company, define security policies that make sense for your business, customize wireless software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange Server, Lotus, or Novell GroupWise clients to send and receive messages that stay encrypted during transit to provide optimum data protection. BES Server also streamlines a broad variety of vital administrative jobs ranging from BlackBerry setup and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified consultants can show you how to use BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Manage client configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also assist you to utilize BES Server to perform key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and report on the health of your solution

How Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can in addition help you to troubleshoot a wide array of issues concerning synchronization, handset detection, email reconciliation, web browsing, mobile connectivity, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support costs at a minimum and, by handling problems promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, implementing over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to select and implement sensible security options.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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    Progentís Cisco-Certified technology consultants offer experienced PIX Firewall consulting services covering architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and safe access services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progentís network experts can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progentís National Support Center provides nationwide remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service engineers offer telephone support and remote secure network access to troubleshoot and repair network problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

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    Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of wireless APs, optimizing wireless performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening security by detecting cyber threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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