For offices of all sizes in Baton Rouge Louisiana, Progent can provide convenient, fast, and affordable communication with CCIE-Certified engineers. Cisco CCIEs are world-class network experts who achieve this elite certification by completing strenuous examinations by Cisco. CCIE-certified consultants can handle the most complex issues associated with network integration, troubleshooting, and configuration. Progent's CCIE-certified support specialists work directly with Cisco's in-house staff in identifying problems with IOS or NX-OS software and coming up with workarounds or receiving software patches to fix problems. A Cisco-qualified CCIE knows how to pinpoint the source of network difficulties stemming from hardware or applications.

Progent offers fast remote contact with a CCIE expert so that you has the opportunity to obtain high-level help for complicated network issues that are affecting business productivity but are beyond the scope of your local IT support organization. Progent's Cisco CCIE-Premier engineers can connect to your system via state-of-the-art remote support utilities in order to perform fast and cost-effective diagnosis and remediation of serious network problems.

Progent's CCIE Support Services
Most CCIEs work for big enterprises or nationwide ISPs, and so their help is not readily available to smaller organizations. Progent is among the rare support firms that makes CCIEs available to assist small and mid-size businesses. In addition, Progent can provide quick access to a CCIE by phone so you can get immediate help for urgent network issues that are reducing worker efficiency. To learn how to get in touch with a Progent CCIE for timely help with your network, visit Progent's remote network troubleshooting.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

Cisco's large family of new and legacy infrastructure appliances supported by Progent includes ASA 5500 Series Firewalls and PIX Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points and distribution switches, VoIP phones and systems, Catalyst and Nexus family switches, as well as data protection and Virtual Private Network (VPN) solutions. Maintaining one of the largest groups of Cisco-certified CCIE experts of any independent support firm, Progent has privileged access to Cisco's engineering support specialists and the latest learning tools to keep at the vanguard of connectivity technology.

Software Update Management for Cisco Network Infrastructure Devices
Patch management is a vital and complicated task. Timely and correctly managed updating maximizes security, regulatory compliance, uptime, and capability. Haphazard software update management can result in security vulnerabilities, compatibility problems, sluggish or inconsistent responsiveness, needless offline stretches, or unavailability of key features. Patching involves more than periodic updates of operating systems and applications for servers and user machines. Firmware updates can be as critical for network infrastructure appliances such as switches, firewalls, and Wi-Fi access points.

Software Update Management Support for Network Infrastructure Devices

Progent offers software update management support for network devices from Cisco and other major suppliers

Progent has provided high-end assistance for Cisco networking appliances for over twenty years and Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. To learn about Progent's service programs for software update management, go to Progent's patch management solutions.

In order to find out more concerning Progent's professional support for Cisco network technology, choose a subject:

Additional Support Services Available from Progent
Progent also offers a a wide array of IT services in key practice areas to help companies to turn Cisco networking technology into a cohesive IT solution that provides competitive advantage. A few of the consulting services available from Progent's experts are project management support, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network architecture and integration, Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 hybrid cloud/on-premises solutions, Windows Hyper-V consulting, disaster recovery planning, Windows Server 2012 R2 support, network security compliance scanning, database administration and database development expertise, and temporary CIO services.

Progent can also assist your IT team you to plan, implement, administer and repair enterprise hybrid cloud solutions that combine physical and cloud infrastructure and that use Cisco networking technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of businesses in Baton Rouge Louisiana.

An index of content::

  • 24 Hour CCIE Certified Small Office IT Outsourcing BSD UNIX Outsourcing Technology
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    Progent's Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP platform built, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you can license only the functions you currently require, with the option to add users and increase capabilities in the future. Progent's Dynamics GP/Great Plains consulting experts can help you install, customize and manage the latest release of Microsoft Dynamics GP or upgrade smoothly from an older edition.

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    Mid-sized businesses can get all the advantages of System Center Operations Manager and have quick availability of Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network support packages, medium-size businesses can select a basic co-sourcing package built around System Center Operations Manager with network monitoring, proactive alerts, in-depth system analysis, Help Desk Call Center, and remote service. For businesses with line-of-business applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager to provide mid-size company networks enterprise-class reliability, protection and productivity.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity.

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    Progent provides small and mid-size organizations expert consulting for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a comprehensive security plan and select appropriate products from a variety of suppliers to support your security goals while sticking within your spending restraints.

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  • Information Assurance Protection
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    GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are recognized by companies and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security disciplines covered within GIAC certification such as evaluating network vulnerability, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent's data protection experts can assist you to create, implement and troubleshoot a backup solution built around MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and allows businesses to build a backup solution with a minimum Recovery Time Objective (RTO) and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to protect against data loss caused by user miscues, system errors, ill-intentioned users, and external attacks like ransomware.

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  • Largest Videoconferencing Specialist
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    Progent offers the support of a certified consultant with an extensive background integrating products from the major telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist your company to design, configure, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure engineers able to help companies of all sizes to build and troubleshoot a network that delivers the speed, dependability, protection, and expandability required to accommodate your telepresence environment.

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    For medium-size businesses who need network support, Progent offers an array of alternatives including on-site help, remote assistance, off-site Call Center, 24x7 support with remote system monitoring, emergency staffing, business relocation support, software programming, and professional consultation. For medium-size companies in California or other regions serviced by Progent's field engineers, Progent offers professional in-person help for solving network problems rapidly and economically.

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    Progent's certified SQL Server 2019 experts can help you to evaluate the business case for migrating to SQL Server 2019 and can provide fast remote or onsite access to experts in solution planning and deployment, software development, database administration, and network security.

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    Progent can provide cost-effective remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-based or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent offers as-needed support to help you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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    Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX 500 or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point experts offer economical online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital devices that power your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity.

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    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to assist you to plan, install, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.

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  • Online Help Cisco Firepower 2100 Series Firewalls
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    Progent's experienced Cisco network security consultants provide expert PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security holes.

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  • Co-managed Call Center IT Consulting
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    Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

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  • Top Quality Consulting Remote Data Backup and Restore Services
    24-Hour Offsite Managed Data Backup/Recovery Services Network Consulting

    ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information.

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  • Technical Support Hornetsecurity Altaro VM Backup and vCenter
    Top Altaro VM Backup Boot from Backup Consultants

    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to assist you to plan, install, manage and debug a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.

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  • IT Outsourcing Best Practices Whitepapers
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    Progent's IT outsourcing services offer affordable network consulting for mid-size companies. Whether it involves planning network architecture, creating an in-house Help Desk or outsourcing a one, rolling out an updated email system, monitoring your system, or creating a web-based business application, outsourcing your IT engineering services can smooth out expenses and eliminate uncertainties, permitting IT support budgets to grow in a more linear and manageable manner than is feasible by amassing a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available system foundation for your vital Windows-based business software including Windows Server 2008, Microsoft Exchange Server, and SQL Server 2008.

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    Progent's managed services for software/firmware update management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers and scanners, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.

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    Progent can help companies of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower equipment investments. Azure includes a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android handhelds.

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    Progent can assist small and mid-size companies to configure centralized remote endpoint management platforms for maintaining endpoints used by an offsite workforce.

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