Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to take longer to become aware of a penetration and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a target's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can help businesses in the Baton Rouge area to locate and isolate infected devices and protect clean resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Baton Rouge
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom for not publishing this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The restoration work after a ransomware attack involves several crucial stages, the majority of which can proceed in parallel if the response team has enough people with the required experience.

  • Containment: This urgent initial response requires blocking the lateral progress of the attack within your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating affected endpoints from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's management and network support staff to prioritize activity and to get critical resources on line again as fast as possible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and which recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not properly closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted OST files may exist on employees' PCs and notebooks that were off line at the time of the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the advantages of the same AV technology deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering machines and software services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of how a ransomware attack travelled within the network assists your IT staff to assess the impact and uncovers shortcomings in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually assigned a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business resumption are pursued concurrently. Progent maintains an extensive roster of IT and security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them quickly into a viable network. Progent has collaborated with leading insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Baton Rouge
For ransomware recovery expertise in the Baton Rouge area, phone Progent at 800-462-8800 or see Contact Progent.



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  • SCCM 2007 Troubleshooting Remote Support SCCM 2007 Device Management Setup and Support

  • Enterprise hybrid cloud integration Technology Professional
    Amazon AWS hybrid cloud integration Design

    Progent can provide expert remote consulting services to help businesses connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

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  • SCCM Migration Support Services SCCM Peer Cache Support Services

  • ProSight Email Guard Outbound Email Encryption Professionals
    ProSight Email Guard AES Encryption Services

    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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  • Professionals Skype for Business and Android
    Skype for Business and Exchange UM Server Services

    Progent's consultants can provide remote and on-premises expertise for companies of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms such as Cisco Video Interop Server. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business solution that meets government and industry requirements.

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  • After Hours scom 2016 OMS integration Online Consulting
    Remote Technical Support scom 2016 resource pools

    System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum uptime for key workloads by offering unified, mixed-platform tracking of physical and virtual infrastructure deployed across local datacenters and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite expertise to help organizations of all sizes to plan, implement, tune, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from older versions or from different monitoring platforms, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

  • SharePoint Business Connectivity Services Support and Setup SharePoint Business Connectivity Services Computer Consulting
  • SharePoint Online Technical Support Technical Consultant SharePoint Server 2007
  • SharePoint Server 2010 On-site Technical Support SharePoint Business Connectivity Services Online Help

  • Remote Malware Forensics Technical Support Services
    ProSight Behavior-based Virus Detection Engineers

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks.

  • Small Business Consultants Small Office Network Technology Consulting Services
  • Baton Rouge Phobos Crypto-Ransomware Data-Recovery Baton Rouge, LA
  • Small Business Expert Integration Firms Small Business
  • Small Business IT Outsourcing Firms Microsoft Exchange 2010 Port of Baton Rouge Exchange 2019 Consulting Companies Baton Rouge, LA
  • Specialist ProSight Network Health Reports Active Directory Audit Engineer
  • Specialists Exchange 2010 Migration Microsoft Exchange 2010 Upgrade Consult

  • Urgent Azure AD Directory PIM Outsourcing
    Consultant Active Directory Multi-factor Authentication

    Progent can help you to plan and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to centralize identity services across on-premises and Azure assets.

  • Specialists Smartphone Activesync Technology Professional
  • Spora ransomware recovery Specialist Professionals NotPetya ransomware recovery
  • Support Services Fortinet 800 Series Firewalls Remote Troubleshooting Fortinet Firewall URL Filtering
  • Support and Integration Windows Server 2012R2 Security Windows Server 2012 R2 Live Migration Remote Support
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  • Support and Setup System Center 2016 and Exchange Online Integration System Center 2016 and Hyper-V Integration Network Engineer
  • Symantec VelociRaptor Network Security Testing Symantec VPN Computer Security Specialist
  • System Center 2016 Azure Integration Support Outsourcing After Hours System Center 2016 Troubleshooting Support and Help
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  • Technical Support Services Dynamics NAV Setup and Support Microsoft Dynamics Business Central

  • Aironet 1700 Access Point Online Support
    Support and Integration Aironet

    Progent's Cisco-certified Wi-Fi integration consultants can help organizations to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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  • UNIX with Windows Integration Support Windows, UNIX, Solaris Support
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  • Port of Baton Rouge Baton Rouge WannaCry Ransomware Business Recovery
  • Urgent Wireless LAN Site Survey IT Consultants Wi-Fi 6 Wireless Site Survey Online Consulting
  • Virtual Machine Hosting Consultancy ProSight Virtual Server Private Cloud Hosting Consultants

  • application Testing Lab Consultant Services
    System Pilot Testing Lab Engineers

    Progent's Test and Training Lab at the QTS Colocation Center is available for piloting mission-critical applications, creating cost-effective migration methodologies, evaluating and tuning performance, planning or validating business continuity solutions, mitigating compatibility problems, and building training environments for the latest technologies. For Progent customers without adequate internal resources to configure effective pilot systems, the lab cuts capital outlay and engineering risk and helps keep critical IT projects on schedule.

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  • Example Application MOM 2000
    After Hours Operations Manager Example Application

    Before Progentís MOM-based solution, network problems were approached reactively, after workers complained about them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now anticipate system troubles before they grow to be critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with potential problems before customers are aware that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

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  • Wi-Fi RF Spectrum Analysis for Wi-Fi Technical Support Services Wi-Fi RF Coverage Maps Consulting Services
  • Wi-Fi Site Survey and Design Online Technical Support Support and Setup Wi-Fi RF Coverage Maps
  • Windows 2003 Online Consulting Microsoft Windows 2003 Consultant
  • Windows 2003 Server Consulting Technical Consultant Windows 2003 Server
  • Windows 7 Migration Consulting Services Windows 7 Evaluation Integration Support

  • Services Documentation IT Consulting
    Services Documentation Support Services

    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Windows 8.1 Help Desk Network Consulting 24-7 Windows 8.1 Training Help and Support
  • Windows Server 2016 Computer Network Consultant Baton Rouge Windows Server 2016 Server Install Baton Rouge
  • Windows Server 2016 Hybrid Integration Computer Consulting Microsoft Setup and Support Windows Server 2016 and System Center
  • Windows, UNIX, Solaris IT Consulting Solaris with Windows Consultant
  • Wireless AP Online Technical Support wireless IP phone upgrades On-site Technical Support
  • Wireless Site Survey Information Technology Consulting Wireless Site Survey Support
  • Work at Home Endpoint Security Integration At Home Workers Cybersecurity Configuration
  • ransomware removal and restore Specialists Consultant ransomware cleanup and restore

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