Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to work its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to be slower to recognize a penetration and are least able to organize a quick and forceful defense. The more lateral progress ransomware can manage within a victim's network, the more time it takes to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can help businesses in the Baton Rouge area to identify and isolate infected devices and protect undamaged assets from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Baton Rouge
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an additional ransom in exchange for not posting this data or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can be a big issue depending on the nature of the stolen information.
The restoration process after a ransomware penetration has several distinct phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required experience.
- Quarantine: This time-critical initial response requires arresting the sideways spread of the attack within your network. The more time a ransomware attack is permitted to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
- System continuity: This involves restoring the IT system to a minimal acceptable level of functionality with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe remote access. Progent's recovery experts use advanced collaboration tools to organize the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize tasks and to get critical resources on line again as fast as possible.
- Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Setting up advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV technology used by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By providing real-time malware blocking, identification, containment, repair and forensics in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; debugging failed files; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-encryption state; and recovering machines and services.
- Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists you to evaluate the impact and uncovers gaps in rules or work habits that should be rectified to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities such as operational continuity are executed in parallel. Progent has an extensive team of IT and cybersecurity professionals with the skills required to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This breadth of skills allows Progent to salvage and integrate the surviving parts of your network after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has collaborated with leading cyber insurance providers including Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Baton Rouge
For ransomware cleanup consulting in the Baton Rouge metro area, call Progent at 800-462-8800 or go to Contact Progent.