Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff are likely to take longer to recognize a breach and are less able to mount a quick and coordinated response. The more lateral movement ransomware is able to manage within a victim's system, the more time it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Baton Rouge metro area to identify and quarantine infected servers and endpoints and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Baton Rouge
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and basically knocks the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, demand a settlement fee for the decryptors needed to recover scrambled files. Ransomware attacks also attempt to exfiltrate information and TAs require an extra settlement in exchange for not posting this data or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a major problem according to the sensitivity of the stolen information.

The recovery work after a ransomware attack involves a number of distinct phases, most of which can be performed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This time-critical initial step involves arresting the sideways progress of the attack across your network. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities include isolating infected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal useful level of capability with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's managers and IT group to prioritize activity and to put critical resources back online as quickly as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Some detective work may be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected during the ransomware attack.
  • Implementing modern AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the identical anti-virus tools used by many of the world's biggest enterprises such as Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, identification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
  • Forensics: This activity is aimed at discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault travelled through the network assists you to evaluate the damage and highlights shortcomings in policies or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is typically given a high priority by the insurance carrier. Since forensics can be time consuming, it is vital that other important activities such as operational continuity are executed concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the skills needed to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP applications. This broad array of skills gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with leading insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Baton Rouge
For ransomware cleanup services in the Baton Rouge metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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