Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may take longer to recognize a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the Baton Rouge area to identify and quarantine infected devices and protect undamaged assets from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Baton Rouge
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock encrypted data. Ransomware assaults also try to exfiltrate files and TAs require an extra settlement in exchange for not posting this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.
The recovery work after a ransomware incursion has several crucial phases, most of which can be performed in parallel if the response team has enough members with the required skill sets.
- Quarantine: This urgent initial response requires blocking the lateral spread of the attack within your IT system. The more time a ransomware assault is allowed to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include cutting off infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This involves restoring the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure endpoint access. Progent's recovery experts use advanced collaboration tools to coordinate the complex recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to put essential services back online as fast as feasible.
- Data restoration: The work required to recover data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can destroy key databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users.
- Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus technology implemented by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; debugging failed files; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack state; and restoring computers and software services.
- Forensics: This process involves discovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed within the network helps you to assess the damage and uncovers shortcomings in security policies or work habits that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is critical that other key activities like business continuity are pursued concurrently. Progent has a large roster of information technology and data security professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Consulting Services in Baton Rouge
For ransomware system restoration services in the Baton Rouge metro area, call Progent at 800-462-8800 or go to Contact Progent.