Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to steal its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may take longer to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's network, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Baton Rouge area to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Baton Rouge
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors required to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional ransom for not publishing this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big issue according to the nature of the downloaded information.
The restoration work after a ransomware penetration has a number of distinct phases, most of which can be performed concurrently if the recovery team has enough members with the necessary skill sets.
- Containment: This time-critical initial response involves blocking the lateral progress of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of isolating infected endpoint devices from the rest of network to block the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to get vital resources on line again as quickly as possible.
- Data recovery: The work necessary to restore data impacted by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and what restore methods are required. Ransomware assaults can destroy key databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the ransomware assault.
- Deploying advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same AV tools implemented by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption utility; debugging decryption problems; building a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering machines and software services.
- Forensic analysis: This process involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to assess the damage and highlights gaps in rules or work habits that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is typically assigned a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as operational continuity are pursued concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This broad array of skills allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and reconstruct them rapidly into a viable system. Progent has collaborated with leading cyber insurance carriers including Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Baton Rouge
For ransomware system recovery consulting services in the Baton Rouge metro area, phone Progent at 800-462-8800 or see Contact Progent.