Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may take longer to recognize a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the Baton Rouge area to identify and quarantine infected devices and protect undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Baton Rouge
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock encrypted data. Ransomware assaults also try to exfiltrate files and TAs require an extra settlement in exchange for not posting this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware incursion has several crucial phases, most of which can be performed in parallel if the response team has enough members with the required skill sets.

  • Quarantine: This urgent initial response requires blocking the lateral spread of the attack within your IT system. The more time a ransomware assault is allowed to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include cutting off infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure endpoint access. Progent's recovery experts use advanced collaboration tools to coordinate the complex recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to put essential services back online as fast as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can destroy key databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus technology implemented by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; debugging failed files; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack state; and restoring computers and software services.
  • Forensics: This process involves discovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed within the network helps you to assess the damage and uncovers shortcomings in security policies or work habits that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is critical that other key activities like business continuity are pursued concurrently. Progent has a large roster of information technology and data security professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Baton Rouge
For ransomware system restoration services in the Baton Rouge metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for cloud backup/disaster recovery. ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information.

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    Progent offers access to the affordable services of remote Internet connectivity experts to help your organization to assess or enhance your ISP services so your Internet connectivity solution meets your business requirements. Services available from Progent include assessment of your current bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and overseeing a smooth switchover to a different ISP and/or service plan. Provisioning can include enhancing current routers and deploying new ones, setting up firewalls, and upgrading dependable BGP configurations.

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    Progent's seasoned group of network consultants and subject matter experts have extensive experience delivering remote and on-premises assistance for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together from virtually anywhere. Progent offers the range of know-how to solve technical issues that involve numerous manufacturers and that represent a combination of older and up-to-date technology. Progent provides affordable online consulting to assist you with any stage of designing, implementing, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to help you to handle particularly stubborn technical issues, or Progent can provide comprehensive project management services to ensure that you finish major IT initiatives on time and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or one-on-one classes to show you how to manage and operate Android phones and tablets securely and productively.

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    Progent can provide enterprise customers the services of a certified NetApp consultant for remote or on-premises support for NetApp's complete line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following best practices.

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    Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.

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    Remote management cards give network administrators complete control of a server without the requirement for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a high-availability business network that incorporates remote server management cards and Progent can use these remote server management cards to deliver low-cost off-site technical support. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to design and carry out a smooth upgrade from your existing SQL Server environment to SQL Server 2017.

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