Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may take longer to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a target's network, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Baton Rouge area to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Baton Rouge
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors required to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional ransom for not publishing this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big issue according to the nature of the downloaded information.

The restoration work after a ransomware penetration has a number of distinct phases, most of which can be performed concurrently if the recovery team has enough members with the necessary skill sets.

  • Containment: This time-critical initial response involves blocking the lateral progress of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of isolating infected endpoint devices from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to get vital resources on line again as quickly as possible.
  • Data recovery: The work necessary to restore data impacted by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and what restore methods are required. Ransomware assaults can destroy key databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the ransomware assault.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same AV tools implemented by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption utility; debugging decryption problems; building a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to assess the damage and highlights gaps in rules or work habits that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is typically assigned a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes such as operational continuity are pursued concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This broad array of skills allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and reconstruct them rapidly into a viable system. Progent has collaborated with leading cyber insurance carriers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Baton Rouge
For ransomware system recovery consulting services in the Baton Rouge metro area, phone Progent at 800-462-8800 or see Contact Progent.

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  • Professionals Microsoft 365 Top Ranked Remote Troubleshooting Office 365 Publisher Integration

  • Consultant Mandrake Linux
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    Progent's Linux support experts provide small and mid-size businesses and software developers support for administering and maintaining Linux systems that run with Microsoft-based networks. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of expertise provides you with an easy single consulting firm to show you how to build and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides technical support for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine whether to move up to more current firewall technology from Cisco. Progent's Cisco-certified specialists can help your company design and implement a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

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    Remote continuous network monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can get a level of protection that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management solutions available as economical services designed to help your company to identify and resolve a an array of network issues before they get big enough to impact your business.

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    Progent's Citrix consultants can help you to evaluate the business value of the available versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration tools with your Microsoft Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, flexibility, and fault tolerance of your virtualized environment while reducing the cost of resources and support and streamlining administrative tasks.

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    Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with many offices, remote workers, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to help your company in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your information protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later versions of ISA Server.

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    If you are an information technology engineer with system support expertise, teaming with Progent and assisting Progent's customers will enhance your skills through collaboration with Progent's team of motivated, world-class consultants. Progent's focus on providing IT expertise and computer help to small and midsize companies will give you the chance to consult closely with business leaders and add tangibly to the growth of dynamic companies. In addition, Our virtual office network offers the most advanced tools for remote service and wireless connectivity to allow you to come up with fast fixes when you troubleshoot mission-critical issues.

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    Progent can provide a wide array of economical online and onsite support services to assist your business to deploy, administer, and debug workstations and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.

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    infrastructure documentation management Technology Professional

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it.

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  • Dynamics GP/Great Plains Engineer
    Dynamics GP/Great Plains Features Professionals

    Progentís Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP platform built, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and integrate, and with its segmented design you are able to purchase only the capability you currently require, with the ability to add clients and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains support engineers can help you deploy, configure and administer the latest version of Dynamics GP or migrate smoothly from an older edition.

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    Dynamics GP accounting includes analytics and reporting features that let you monitor all operations, sales and spending, and sales trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can help you create reports that allow you to understand your business more thoroughly, converting raw data into valuable business information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer custom business application development and web commerce applications that integrate seamlessly with Microsoft Dynamics GP.

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  • Urgent Amazon S3 backup Developer Amazon AWS migration Design Firm
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  • Online Technical Support High-Availability Clustered Servers
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    Progent provides Windows 2003 Cluster Server consulting to help your company implement non-stop server clusters that can provide 100% uptime. Windows cluster servers for fault-tolerant systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By assisting you t build fault-tolerant clustered server environments powered by Windows Server 2003 Cluster, Progentís Premier Windows engineers ensure that your fault-tolerant server clusters are configured to optimize the strategic value of your IT system.

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  • Windows and Solaris IT Consultants Computer Engineer Windows, UNIX, Solaris

  • Support Outsourcing Windows, UNIX, Solaris
    Windows and UNIX Specialist

    If your company operates a UNIX, Linux, or Solaris network or a multi-OS IT environment, Progent's CISA and CISM-certified security specialists can assist your whole enterprise in a wide range of security areas including security management practices, security design and models, access management systems and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISM and CISSP stipulate the fundamental competencies and international standards of knowledge that network security managers are required to possess. These accreditations give executive management the assurance that those who have achieved their CISA or CISM qualification have the experience and theory to offer effective security support and engineering services.

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  • Help Desk Sharing Computer Consultants
    Supplemental Service Desk Integration Support

    Progent's Microsoft authorized Consultants provide three service programs to help medium-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, management reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help businesses analyze the numerous top level Help Desk application programs available and determine what packages might be too expensive, lack critical features, or align poorly with your company's corporate culture. Progent also provides temporary staffing for companies who want to augment their internal Help Desk staff for special projects or to substitute for absent or indisposed workers.

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  • Polycom ATX Telepresence Consultant Services
    Professional SCOPIA Video Conferencing

    Progent can provide the expertise of a senior specialist with extensive experience configuring, maintaining, and upgrading video conferencing systems from top-tier vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT support team, your ISP, and your telepresence platform vendor to help your organization maximize the business value of your telepresence solution.

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