Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to take longer to become aware of a penetration and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a target's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can help businesses in the Baton Rouge area to locate and isolate infected devices and protect clean resources from being compromised.
If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Baton Rouge
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom for not publishing this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.
The restoration work after a ransomware attack involves several crucial stages, the majority of which can proceed in parallel if the response team has enough people with the required experience.
- Containment: This urgent initial response requires blocking the lateral progress of the attack within your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating affected endpoints from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
- Operational continuity: This involves bringing back the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's management and network support staff to prioritize activity and to get critical resources on line again as fast as possible.
- Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and which recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not properly closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted OST files may exist on employees' PCs and notebooks that were off line at the time of the ransomware assault.
- Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the advantages of the same AV technology deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering machines and software services.
- Forensics: This process is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of how a ransomware attack travelled within the network assists your IT staff to assess the impact and uncovers shortcomings in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually assigned a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business resumption are pursued concurrently. Progent maintains an extensive roster of IT and security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them quickly into a viable network. Progent has collaborated with leading insurance providers like Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Baton Rouge
For ransomware recovery expertise in the Baton Rouge area, phone Progent at 800-462-8800 or see Contact Progent.