Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to recognize a penetration and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can achieve inside a target's network, the longer it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help organizations in the Baton Rouge metro area to identify and quarantine infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Offered in Baton Rouge
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools required to recover scrambled data. Ransomware assaults also attempt to exfiltrate information and TAs demand an additional settlement for not posting this data on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a major issue depending on the sensitivity of the stolen information.

The recovery process after a ransomware penetration involves several distinct phases, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the required experience.

  • Quarantine: This urgent initial step involves blocking the sideways progress of the attack within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include cutting off affected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses advanced workgroup platforms to organize the multi-faceted restoration process. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's managers and IT staff to prioritize activity and to put critical services on line again as quickly as possible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the advantages of the identical AV tools used by many of the world's largest corporations such as Walmart, Visa, and Salesforce. By delivering real-time malware filtering, detection, containment, repair and analysis in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Activities include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryption utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption condition; and recovering machines and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress throughout the network from start to finish. This audit trail of how a ransomware attack travelled through the network helps your IT staff to evaluate the damage and highlights weaknesses in policies or work habits that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is typically assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is vital that other important recovery processes such as operational continuity are executed concurrently. Progent has an extensive team of information technology and security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of expertise allows Progent to salvage and integrate the surviving pieces of your information system following a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with leading insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Baton Rouge
For ransomware system restoration consulting services in the Baton Rouge metro area, call Progent at 800-993-9400 or see Contact Progent.



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