Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware needs time to work its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff may be slower to become aware of a penetration and are less able to mount a rapid and forceful response. The more lateral progress ransomware can make within a victim's network, the longer it will require to restore basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist businesses in the Baton Rouge metro area to locate and quarantine infected devices and guard clean assets from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Baton Rouge
Current strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers demand an extra settlement for not publishing this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.
The recovery work after a ransomware attack involves several crucial stages, most of which can be performed in parallel if the response team has enough members with the necessary experience.
- Containment: This urgent first response requires blocking the sideways spread of the attack across your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities consist of cutting off affected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
- Operational continuity: This covers bringing back the network to a basic acceptable level of functionality with the least delay. This process is typically the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize tasks and to put vital resources back online as quickly as feasible.
- Data restoration: The work required to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which restore techniques are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, might need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
- Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing real-time malware blocking, detection, containment, repair and forensics in a single integrated platform, ProSight ASM lowers TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
- Forensics: This process involves discovering the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack progressed through the network assists your IT staff to assess the damage and uncovers weaknesses in policies or work habits that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is commonly given a top priority by the cyber insurance carrier. Since forensics can take time, it is essential that other key activities such as operational continuity are pursued concurrently. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your network following a ransomware assault and rebuild them quickly into an operational system. Progent has worked with leading insurance carriers including Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Services in Baton Rouge
For ransomware system restoration consulting services in the Baton Rouge area, phone Progent at 800-462-8800 or visit Contact Progent.