Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support personnel may take longer to recognize a breach and are least able to mount a quick and coordinated defense. The more lateral progress ransomware can make inside a victim's network, the longer it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Baton Rouge area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Baton Rouge
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement payment in exchange for the decryption tools needed to unlock encrypted files. Ransomware assaults also try to exfiltrate files and TAs require an extra payment in exchange for not posting this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a big issue depending on the nature of the stolen data.

The recovery process subsequent to ransomware penetration involves a number of distinct stages, the majority of which can proceed in parallel if the recovery team has enough members with the necessary skill sets.

  • Containment: This urgent first step involves arresting the sideways progress of the attack across your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment processes include cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable level of functionality with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's management and IT staff to prioritize tasks and to put critical services back online as fast as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Often some detective work may be needed to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. Immutable storage adds an extra level of security and restoration ability in case of a successful ransomware attack.
  • Deploying modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by some of the world's biggest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, restoration and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and restoring computers and software services.
  • Forensic analysis: This process involves discovering the ransomware assault's progress across the targeted network from start to finish. This history of the way a ransomware assault travelled through the network assists your IT staff to evaluate the damage and brings to light weaknesses in security policies or processes that need to be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is critical that other important recovery processes such as operational continuity are performed in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your information system after a ransomware assault and reconstruct them quickly into an operational system. Progent has collaborated with leading insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Baton Rouge
For ransomware cleanup consulting in the Baton Rouge area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent can help you in all facets of your migration to Exchange 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's certified consultants offers remote and on-premises support services to help your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, disaster recovery, remote access, smartphone and tablet management, Wi-Fi configuration, and remote system monitoring and alerts.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.

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    Progent's Jabber consultants can provide remote or onsite support to help organizations of all sizes to design, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for all the technologies that go into building an end-to-end Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.

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    Cisco has designed an extensive array of routers that includes routers designed to deliver the protection, bandwidth, and reliability demanded by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your network and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, including Cisco's 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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  • Les Kent has a 35-year track record of successful technology integration, executive management, sales, and operations. He has shown a talent for developing elegant information technology solutions during his time as as a network architect, programmer, project manager, deployment expert, and problem solver for small companies, start-ups, and global enterprises.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to gain all the benefits of adding intelligent services into their networks. Cisco's switching product line allows you to enable features to make your IT network sufficiently available to handle real-time requirements, expandable to support growth, safe enough to protect restricted information, and capable of prioritizing and managing traffic flows to optimize system operations. Progent's CCIE certified engineers can show you how to pick out and deploy Catalyst switches that make sense for your business. In addition, Progent's CISA certified security specialists can show you how to create a strategic protection policy and configure Cisco Catalyst switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.

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    Progent's IT outsourcing services offer budget-friendly computer support for mid-size corporations. Whether it involves designing system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or developing an on-line business application, outsourcing your network engineering services can reduce costs and minimize uncertainties, allowing IT support budgets to increase in a more moderate and manageable manner than is feasible by assembling a bulky, all-purpose internal IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a secure and highly available system architecture for your vital Windows-based applications such as Windows 2008, Exchange Server 2007, and SQL Server.

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    Microsoft Dynamics GP allows you to grow and manage your company more efficiently by offering easy access to decision-driving data and a fast return on investment. Dynamics GP/Great Plains confers important business benefits such as its ability to extend the presence of your organization, handle your financials, automate financial operations, standardize procedures across your company, refine inventory control, increase order accuracy, expand sales and shorten turnaround time, and maximize free cash flow. Progent can help you set up and manage a reliable, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you reap the full advantages of your Dynamics GP/Great Plains software.

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    Progent's Cisco-certified CCIE network experts can assist you to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software consulting.

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    Progent's Intune consultants can help you to understand the strategic case for utilizing Intune for administering your portable computers including laptops, phones, and tablets powered by Windows, iOS, and Android. Progent's Intune consultants can help your company to configure security and compliance policies, set up test systems to evaluate the benefits of Intune for your network, install Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices.

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    Progent has created several network security packages intended to provide larger corporations a professional and thorough network security audit from a group of certified security consultants. All Progent's security evaluation packages incorporate a collection of services like network scans from within and from outside your company security perimeter, expert interpretation of captured data by certified security consultants, production of a paper documenting the results, plus an interactive high-level executive summary and a detailed interactive outbrief for in-house IT engineers.

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    Microsoft SQL Server 2016 offers significant enhancements in performance, scale, security, high-availability, BOYD integration, and built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, R language support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist organizations of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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    Progent's Symantec experts can help you support discontinued Symantec firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to more recent firewall solutions. Progent can also enable you to create and execute a comprehensive security plan that can incorporate firewall and VPN devices and software, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your one-stop resource for on-going technical support, administration, training, and security consulting.

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