Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Baton Rouge
ProgentProgentís consulting support for IT service organizations in Baton Rouge Louisiana allows your company to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services group. This can ease the way for you to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.

Progent's roster of network experts, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progentís range of technical knowledge enables you to add to the scope of your IT service practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting firm with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But modern ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Smaller IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service organizations an economical way to keep their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard support times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is available across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers submit incident reports via your own branded Internet portal, a toll-free number, or by directing a message to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole point of contact for practically all IT expertise your customers may need. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Reporting: Progent uses an enterprise-class reporting system to make sure all services delivered are fully described. This allows support group to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on additional opportunities beyond your main fields of excellence and serve new territories without the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT support provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Support Experts: For two decades, Progent has provided online network support from Call Center services to high-level consulting. Efficient remote support saves money while delivering fast results.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned team of certified consultants and technical experts offers Baton Rouge, Louisiana organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Baton Rouge, Louisiana
For additional information about Progent's consulting support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.