Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Baton Rouge
Progent's consulting support for IT service firms in Baton Rouge Louisiana allows you to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent supplement to your regular network services group. This can put you on the fast track to add to your client base, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's transparency lets you elevate and protect your branding.
Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also a hassle to configure and manage. Small or niche IT support organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran team of certified consultants and technical experts can deliver Baton Rouge, Louisiana organizations a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Program for Network Service Organizations in Baton Rouge, Louisiana To learn more details about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.