Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Baton Rouge
ProgentProgentís consulting support for network service firms in Baton Rouge Louisiana allows your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless supplement to your regular IT support team. This can put you on the fast track to add to your client base, expand your service catalog, create happy clients, and improve your bottom line.

Progentís nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have acted as seamless expansions to the support groups of some of the country's biggest IT support businesses. Progentís range of expertise enables you to widen the scope of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent bills you exclusively and works under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their own branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is available across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by directing a message to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to become a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to turn down new business due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your management, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting system to make sure all services delivered are fully documented. This allows your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably take on additional jobs outside your core fields of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective online support cuts costs and produces fast results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran roster of certified consultants can provide Baton Rouge, Louisiana organizations a wide array of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Baton Rouge, Louisiana
For more information about Progent's reseller support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.