Baton Rouge Specialists for IT Support Companies
Transparent Temporary Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Baton Rouge
Progent's consulting services for network service firms in Baton Rouge Louisiana allows you to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your regular network services group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, satisfy your clients, and improve your profits.
Progent's nationwide roster of network infrastructure experts, PC support specialists, IT administrators, and data security professionals have worked as transparent adjuncts to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network consulting firm with 20 years of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not only costly to acquire and staff, but challenging to configure and manage. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to retain their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the range of technologies your company can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
- Standard service times are 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in major metros is offered across the US at additional cost.
- You keep complete control of your customers and billing.
- Your clients submit requests through your custom branded web portal, an 800 number, or by sending a message to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for virtually all technical expertise your clients may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to new business owing to a lack of expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service group, under your management, and bills you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Reporting: Progent uses an enterprise-class reporting system to make sure all IT services performed are fully described. This enables support group to transfer account assignments to internal consultants once you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can easily and efficiently take on additional jobs outside your core fields of excellence and open new geographies without the risks involved with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more services to more customers under your own company name.
- Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a dependable resource for growing your IT service business.
- Fast Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Remote Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk support to high-level consulting. Efficient online support saves money and produces fast results.
- Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Organizations
Progent's seasoned team of certified engineers can provide Baton Rouge, Louisiana businesses a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud
- Remote IT Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Configuration
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and Onsite Assessments
Find Out More About Progent's Consulting Support for Network Service Organizations in Baton Rouge, Louisiana To learn more details about Progent's consulting program for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
Exchange 2013 Migration Technical Consultant
Exchange 2013 Performance Tuning IT Consultants
Microsoft Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a revamped architecture. These enhancements affect vital IT areas including ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management for Exchange 2013.
Anti-Spam Small Business Subscription
Anti-Spam Setup and Support
E-Mail Guard is Progent's affordable spam filtering and virus defense solution that gives small businesses world-class protection against spam, viruses, DHA attacks, and other types of email-borne assaults on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based spam filtering and virus defense services that defuse email assaults before they are able to breach the corporate firewall. Perimeter Manager also allows administrators monitor and manage their email systems, regardless of server platform, hardware technology, or geographic location.
Top Consulting Small Business IT Outsourcing
Small Business IT Outsourcing Professionals
Progent can provide comprehensive online consulting for all major technical areas common to small business IT networks and offers a variety of vital, as-needed services including a part-time Chief Information Officer to provide advanced IT design and negotiating skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam/virus filtering as a managed service, best-practices project management for major projects such as office moves oroperating system upgrades, Cisco-certified experts for building and maintaining fast and reliable network infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, enhance, or repair business application programs.
SCCM 2007 Hardware Inventory Computer Consulting
Network Engineer SCCM 2007
Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, enhance security, and boost worker output by making sure that operating systems and applications are always current, tracking product licenses, and reporting resource usage profiles so you can make informed buying decisions. Once you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and implement an efficient migration to SCCM 2012.
CCIE Certified Catalyst 4500 Switch Online Troubleshooting
Information Technology Consulting Catalyst 3850 Switch
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the advantages of adding intelligence into their networks. Cisco's switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to accommodate real-time needs, scalable to facilitate growth, secure enough to protect confidential data, and designed for differentiating and managing all traffic to optimize network performance. Progent's CCIE and CCNP certified consultants can help you select and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISA certified security specialists can show you how to create a strategic security plan and configure Cisco switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Office Word 2010 Professionals
Office Word and Access Consultant Services
Progent's Office Word and Microsoft 365 Word experts offer a wide range of economical online consulting services to assist your organization to maintain your current Microsoft Word environment or help you to move to a current release of Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different versions of Office Word, integrating Word with other Office apps like Office Excel and Outlook or with third-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet integration, and remote training sessions tailored for individuals or groups.
Microsoft Exchange 2013 Online Support
Best Consulting Exchange 2013 Performance Tuning
Exchange Server 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact vital IT areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange Server 2013, create an efficient validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management services for Exchange 2013.
WatchGuard Firebox M470 Firewall Firewall Network Install
WatchGuard Firebox M370 Firewall Security Consultancy
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall product that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Microsoft Consulting Part Time Jobs
Network Engineers Freelancing Job
Progent is seeking to hire fulltime, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco certified network engineers with Cisco CCNP or CCIE certification; security consultants who have CISSP or CISM or comparable security certification; and high-end network architecture consultants with experience in mobile access, wireless connectivity, high uptime, workplace recovery, information preservation, and virtual servers. Progent also seeks professionals to join our staff of helpdesk service specialists and off-site support experts. In addition, Progent is seeking talented managers who can operate productively in Progent's fast-paced, virtual office environment.
WiFi 6E Remote Technical Support
802.11ax Management Computer Consultant
Progent's Wireless Consulting Services provide a fast, affordable option for companies of any size to deploy, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Consulting Services Microsoft Windows Server 2008 R2
Windows 2008 R2 Help and Support
Windows Server 2008 R2 features outstanding levels of performance, protection, availability, scalability, and versatility that improve output of local, remote, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective remote engineering, troubleshooting, and training services to help you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your network.
Server Management Consultancy
Consult Virtual Server
With virtual servers, companies are able to operate many virtual machines on a single actual server. Virtual server technology allows IT organizations to gain all the benefits of server segmentation, but without the expense that goes with purchasing extra server equipment. Virtual servers are the enabling technology for building private clouds, which provide important benefits such as lowering the costs of capital equipment, datacenter facilities, and administration while enhancing data security, system reliability, and disaster recovery. Other useful server management technologies include network monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you with all aspects of server virtualization and management to enable your company to cut expenses and save time.
Consult macOS Phone-based
Engineers macOS Troubleshooting
Progent provides national online phone support and consulting services for companies that operate Apple Mac environments or whose information systems include a combination of Mac with Microsoft products. Progent's consultants offer Mac users a range of IT services including desktop support, upgrading to the most recent version of Mac OS X from other earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online technical support provides maximum leverage for your information technology dollar by preserving user productivity and shortening the time charged for computer analysis and repair. Sophisticated remote support technology and skilled service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and money by traveling to your site. In the vast majority of cases your network problems can be remediated over the phone or through a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help you with the most difficult system issues.
Technology Professional CRISC Certified Information Risk and Information Systems Control Officer
CRISC Certified Risk and Information Systems Control Technology Professional
Progent offers the guidance of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management strategy based on best practices identified by CRISC and geared to match your organization's risk tolerance, business goals, and budgetary guidelines.
Texas IT Consulting Firm
Oregon Networking Company
Progent's Technical Response Center (TRC) offers low-cost national after-hours remote help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 phone help and remote direct network connection to troubleshoot and resolve technical problems rapidly and affordably.
Fault-tolerant Load Balancing Support and Integration
Help and Support High Availability Load Balancing
Progent provides high availability load balancing consulting that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Microsoft Exchange 2016 Upgrade Planning Computer Consultant
Support and Integration Microsoft Exchange 2016 Upgrade
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Altaro VM Backup Scheduling On-site Support
Altaro VM Backup Verification IT Consultant
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite services to help you to design, deploy, optimize and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup technology.
Top Quality Cloud Migration Support Outsourcing
Help Desk Outsourcing Technology Consultants
Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit simple problems to fester.
Cisco 64-bit Migration Consult
Microsoft Certified Partner 64-bit Computing Consulting
Progent's Microsoft-premier consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and benefits of migrating to 64-bit processing, plan an efficient migration strategy that minimizes business disruptions, and deliver economical, professional online support to aid you to configure 64-bit operating systems and application programs on your existing hardware.
Consulting SharePoint 2019 NGSC
SharePoint Server 2019 Remote Support Services
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and on-premises expertise, software development, and debugging services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a seamless information management system.
Urgent Cisco Certified Experts Meraki AP Information Technology Consulting
24/7 wireless IP phone integration Online Consulting
Progent's Cisco-certified wireless integration experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Desktop Technology Service Provider
Consultancy Services Microsoft Mac and Linux Desktop
Progent can deliver a wide array of economical online and on-premises consulting services to help you to deploy, administer, and debug desktops and handhelds powered by Windows, macOS/OS X, iOS, Android, or Linux.
Engineer 802.11x Wi-Fi Site Survey
Online Wireless Site Survey IT Consultants
Progent's Wi-Fi site survey and predictive modeling help you to design, implement and troubleshoot a Wi-Fi network adapted to your facilities, providing you a WLAN that has the reception, speed, density, QoS, data protection, and roaming ability your company needs. Wireless survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and on-premises survey services for confirming, tuning, and troubleshooting an operational Wi-Fi network.
Consultant Services UNIX
Sun Solaris Integration Services
Progent's Sun Solaris family support services provide small businesses and developers help with managing and supporting Solaris environments that run with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience offers you a convenient single source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Consulting for Service Firms Remote Troubleshooting
Open Now IT Services for Network Service Firms Integration
Progent's Support Program for IT Service Firms lets you use Progent's information technology experts while retaining your own service brand as a transparent extension of your network consulting team.
ProSight Remote Managed IT Services Consultant Services
Managed IT Services Consultants Remote Troubleshooting
Progent's ProSight family of managed IT services are designed to provide organizations who have small in-house network administration and support teams with affordable access to world-class management tools and consulting expertise. Advantages of the ProSight line of managed services include predictable IT maintenance expenses, smart automation of common management tasks, continual adoption of the latest technology, smooth transition from legacy systems to current solutions, close fit between information technology with business goals, access to veteran network consultants, and freeing up management to concentrate on business issues instead of ever-changing computer technology.
24x7x365 Microsoft 365 Gmail migration Technical Support Services
Biggest Specialists Microsoft 365 and iOS
Microsoft 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and associated Exchange infrastructure to reduce hardware expense and administrative hassle. You can use Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to assist your organizations to evaluate the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your management staff and users, and provide as-needed consulting and technical support.
