Baton Rouge Expertise for Network Service Firms
Temporary Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Baton Rouge
Progent's consulting services for network service organizations in Baton Rouge Louisiana allows your company to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent supplement to your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service offerings, satisfy your clients, and increase your bottom line.
Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent adjuncts to the support groups of some of the country's biggest IT support businesses. Progent's range of expertise enables you to add to the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your branding.
Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of professional IT services. Progent invoices you directly and performs under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not only costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
- Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite service in larger metros is offered throughout the US at additional cost.
- You have complete control of your clients and invoicing.
- Your clients submit incident reports by means of your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, under your coordination, and bills your firm rather than your client.
- Granular Billing: Progent charges by the minute to reign in costs.
- Extensive Service Reporting: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are thoroughly documented. This allows support group to transfer account assignments to in-house consultants once you have sufficient people and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can quickly and efficiently accept more opportunities outside your core fields of expertise and serve new territories without assuming the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive IT support firm by offering more services to more clients under your own brand.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can be a reliable resource for expanding your IT service business.
- Rapid Escalation: With a sizable team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
- Remote Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Efficient online support cuts costs and produces fast solutions.
- Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Companies
Progent's nationwide roster of certified consultants can provide Baton Rouge, Louisiana businesses a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Design
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support
- Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for IT Service Organizations in Baton Rouge, Louisiana For more details about Progent's reseller program for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.
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MySQL and Windows Consultant Services
Oracle database administration Services
Progent offers affordable remote access to an Oracle MySQL RDBMS administrator or application developer and can assist organizations of any size to integrate and maintain MySQL within a reliable IT infrastructure that offers advanced speed, expandability, and security. Progent also has experience helping businesses migrate applications from Oracle to MySQL.
Skype for Business Front End Pool Consultant Services
Skype for Business Web Apps Server Consulting Services
Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and PSTN calling. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications experts offer remote and on-premises support services to assist you to manage and repair your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Consulting for Service Providers Engineer
Consulting Support for IT Service Firms Remote Support Services
Progent's Support for IT Service Firms lets you use Progent's information technology engineers while retaining your own brand as a seamless extension of your network services staff.
Wireless LAN Site Survey Remote Support Services
Wi-Fi Site Survey Integration Services
Progent's wireless site survey services assist you to plan, implement and debug a Wi-Fi network adapted to your environment, providing your business a WLAN that delivers the coverage, speed, density, security, and hand-off ability your company requires.
Top Rated Law, Investigation and Ethics Security Consultancy
Network Security Security Consultancies
For smaller businesses, network security and regulatory compliance is excessively complex to master yet too risky to ignore. The largest largest enterprises have been hacked, and the leading cloud services have on occasion been knocked out. It looks like there's nowhere to run. Progent makes it affordable for small and midsize businesses to carry out critical IT security tasks successfully by offering the advantage of billable time to the closest minute with no minimum charge for remote help. This means you can have access to a seasoned information consultant to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a comprehensive security plan.
Microsoft Exchange 2010 Online Support
Computer Consultants Exchange 2013
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email solutions for businesses in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email environment offers security, fault tolerance, easy connectivity for remote and wireless users, efficient administrative tools, and seamless integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010, Exchange 2007, Exchange 2003 Server, and Exchange 2K Server. Progent can also assist small or medium companies to migrate to Microsoft Exchange 2016 Server or Exchange 2013.
Microsoft and Cisco Certified 24x7 Network Online Consulting
Microsoft and Cisco Authorized Expert Network Monitoring Troubleshooting
Remote continuous network monitoring, automated alarms, and actionable reports are vital to preserving the health of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a degree of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost service packages created to help your company to identify and resolve a an array of network problems before they can impact your business.
Top SQL Server Applications Consultant
Engineer SQL Server Replication
Progent's Microsoft-certified SQL Server application developers and database administrators can provide remote expertise to help organizations of any size to build, manage, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer help with any phase of the application life cycle in environments that range from small office databases to VLDB applications and data warehousing.
Shared Help Desk Economics Help and Support
24x7 Co-managed Support Desk Costs Integration Support
Progent's Help Desk Call Center management and co-management services help organizations to save money, enhance output, and adjust quickly to fast-changing business environments.
SentinelOne Singularity Complete Reseller Technical Support Services
SentinelOne Singularity XDR Consult
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
Immediate ProSight Spam Filtering Services Consult
ProSight Email Guard AES Encryption Engineer
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter.
24x7 SCVMM 2012 and Hyper-V IT Consultant
Consulting SCVMM 2012 Live Migration
Progent can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to upgrade from an older release of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem so you get maximum business value.
24/7/365 Dynamics GP Accounting Online Help
Dynamics GP/Great Plains Remote Consulting
Progent's Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP is an accounting and business analysis solution built, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Dynamics GP offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented approach you can purchase only the capability you currently need, with the option to add clients and increase capabilities in the future. Progent's Microsoft Dynamics GP support experts can help you install, customize and manage the latest version of Dynamics GP or upgrade smoothly from an older edition.
Remote Computer Support Specialists
Phone Support Integration
For medium-size businesses who need IT support, Progent offers a variety of alternatives including local service, on-line assistance, phone-based Call Center, 24x7 support with automatic system monitoring, emergency staff augmentation, site relocation support, software programming, and professional consultation. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent offers professional in-person support for solving network problems quickly and affordably.
ransomware removal and file recovery Consulting Services
ransomware cleanup and recovery Engineer
Progent's proven ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Apple OS X Tiger Online Support Services
OS X Computer Consulting
Progent's consultants offer Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also help you with iPhone support and iPad management, or moving to Apple's iCloud services. For business networks based exclusively on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your organization's business goals.
Zero Downtime Data Center Engineer
High-Availability Data Center Online Support
Progent's Data Center professionals can help you identify high availability data centers that match the specific requirements of your company. High availability off-site data centers are especially attractive to small businesses due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself approach. Trying to build an in-house data center with even a minimum level of fault tolerance is too costly for the majority of small organizations. Progent can show you how to reap all the advantages of high availability data centers and 24x7 colo sites by offering a full range of consulting and support services.
ASP.NET Designer
Design Firms .NET Visual Studio
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and at low cost.
Emergency Remote Access Online Support
Remote Troubleshooting Remote Access
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your growing business needs. Progent's Cisco-Certified network experts are familiar with Cisco's comprehensive family of products targeted at eliminating data theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
ProSight Windows Server Management Network Consultants
Automated Desktop Management Specialists
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity.
iPhone and Windows 10 integration Support Outsourcing
iPhone security Consultant
Progent can provide affordable online consulting to assist your business to plan, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or maintain a highly available, secure and scalable infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your IT network.
ProSight Virtual Machine Hosting Consultancy
Private Cloud Virtual Datacenter Hosting Engineers
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest level of dependability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting and management services are based upon mature virtualization architectures that enable small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.
Learning MOTU Digital Performer
Training InDesign
Progent's Apple Mac consultants can support the creative facets of Mac environments by offering help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Support and Integration Microsoft Dynamics 365 Finance and Supply Chain
Dynamics AX Applications Consultants
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to match your particular business requirements. Progent's Microsoft support experts offer expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for safe, company-wide information sharing plus integration with Customer Relationship Management programs.
Internet of Things patch management Specialist
Patch management Consulting
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your servers, endpoint devices printers and scanners, infrastructure appliances like switches and wireless APs, and IoT devices such as alarms and health monitors.
Microsoft ISA Server Network Consulting
24-7 ISA Server Troubleshooting
Progent's Microsoft-certified ISA Server consultants have long backgrounds developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts can assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your information security needs without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
SonicWall TZ350 Firewall Security Consultant
SonicWall TZ600 Firewall Testing
Progent's SonicWall firewall experts can help you configure, manage, and tune SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your business operations.
