Baton Rouge Specialists for Network Support Providers
Temporary Support Team Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Baton Rouge
Progent's consulting services for network service organizations in Baton Rouge Louisiana enables your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless supplement to your regular IT services group. This can help you add to your client base, expand your service catalog, create happy clients, and increase your profits.
Progent's team of network infrastructure engineers, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's range of expertise allows you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you promote and protect your branding.
Progent is a network consulting firm with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of a successful Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service providers rarely have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms a practical way to retain their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop support team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
- Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional onsite support in larger metros is available throughout the country at additional cost.
- You have complete control of your clients and billing.
- Your customers submit incident reports using your custom branded web portal, an 800 number, or by directing a message to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can build your team and strategic IT skills at your own pace without having to say no to opportunities due to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your coordination, and bills your firm instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Reporting: Progent utilizes an enterprise-class documentation system to make sure all IT services delivered are fully documented. This makes it easy for you to transfer account assignments to in-house personnel when you have enough people and relevant technical skills.
- Safely Expand Your Service Business: You can easily and efficiently accept additional jobs outside your main fields of excellence and serve additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service firm by offering more services to more clients under your own company name.
- Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service business.
- Fast Problem Escalation: With a large team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
- Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
- Remote Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center support to high-level consulting. Effective online support saves money while delivering fast solutions.
- Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned roster of certified engineers can deliver Baton Rouge, Louisiana companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Program for Network Service Firms in Baton Rouge, Louisiana To learn additional information about Progent's reseller support for IT service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.
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Altaro VM Backup Offsite Remote Support
Altaro VM Backup with Exchange Remote Consulting
Altaro VM Backup provides small and mid-size businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level restore capability for specific files and emails, support for Windows CSV and for vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide range of services to help you to design, deploy, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.
GCIH Server Help
Integration Group CCEA
Progent offers clients access to consultants who have earned some of the computer industry's most prestigious credentials. Progent believes that customers have the right to know that their computer support consultants have accredited training plus broad real-world experience so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts confers privileges for substantially better vendor support than is offered to non-certified consultants, enabling Progent to deliver customers a better level of IT service. In addition, major credentials such as CISA or ISSAP for IT security can aid corporate clients to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT experts.
24/7/365 Subcontractor Job Contract Network Professional
Freelance Microsoft Consultant Part Time Jobs
Progent's Experts Team provides support in key technologies including Apple OS integration and applications; Consulting for Linux-powered, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical program support; Chief Information Officer, management information analyst, and project management outsourcing; Special program design and integration; Web, electronic business, Electronic Data Interchange, and client portal design and integration; DBM management and performance help; Management information consulting; and Telecom systems support.
Microsoft Exchange 2007 Engineer
Top Exchange 2007 Setup and Support
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange Server 2007.
Cisco Network Management Small Business Server Support
Network Management Server Consultant
Progent's Cisco-Premier network management consultants can show you how to run Cisco's management tools alongside a selection of specialized third-party applications to create a complete network management solution to keep your environment operating reliably, fully utilize limited resources, protect your data, recover rapidly from device failure or malicious attacks, and enable you to add or reassign valuable resources sensibly and affordably as your company grows.
Cisco Access Point Outsourcing IT Support
Cisco Remote Access Computer Consultancy Firm
Progent's Cisco CCIE-certified network infrastructure consultants have extensive background helping Internet Service Providers to architect, deploy, administer, tune, and troubleshoot fault-tolerant, extensible connectivity environments appropriate for public networks.
WatchGuard Firebox M4600 Firewall Security Certification
WatchGuard VPN Network Security Auditing
Progent provides support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
Dynamics GP System Update Consultant Services
Consultants Dynamics GP Migration
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has delivered integration, customization, education, and debugging since the platform's original release. Progent offers high-level expertise for updating legacy Dynamics GP deployments. Progent can help your business to design, pilot, and carry out an efficient migration from a an outdated version of GP to the current edition of Microsoft Dynamics GP.
Engineer Microsoft LCS Server
Microsoft LCS Server Services
MS Office Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade package offering advanced protection, transparent integration with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and elevated business efficiencies, increased individual productivity, and stronger IP protection with this easy-to-administer, highly available IM platform. Successful deployments of Office Communications Server call for careful planning and thought before installation. Progent's Microsoft-authorized professionals can deliver the skill necessary to realize all the benefits of Office Communications Server throughout your whole organization.
Washington Services
Maryland Network Architect Firms
If your business does not need immediate online support but expects to need technical services with your information system in the near future, you can save time and expenses and ensure that the appropriate expertise will be available when you require it by contacting a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email information@progent.com.
ISSAP Certified Network Security Testing
Emergency Engineers Cybersecurity Architecture
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough testing and significant experience with information security design. ISSAP consultants have comprehensive understanding of access control mechanisms and methodologies, telecommunications and network infrastructure security, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-premier security experts can assist your business with all aspects of architecture security.
Dynamics GP Great Plains Software Computer Engineer
Microsoft Expert Dynamics GP Power BI Computer Consultants
Key characteristics of Microsoft Dynamics GP accounting include a modular structure that lets you buy only the functionality you need, a standards-based foundation built on Microsoft technologies to protect your investment and provide a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to enable access to business data, the ability to integrate data from virtually any db software or desktop software into Microsoft Dynamics GP, plus an open design that makes it easy to create custom applications. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to help you turn the advanced features of Microsoft Dynamics GP/Great Plains accounting into a productive business solution.
VPN Support Services
Top Rated Cisco RADIUS Security Consultant
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business deploy and support Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the flexibility to evolve with your growing business needs. Progent's Cisco-Premier network experts support Cisco's complete family of products targeted at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you integrate Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control foundation for user certification, authorization, and accounting from a graphical Web interface.
SCOM Resource Pools Computer Engineer
System Center OpsMgr 2012 IT Services
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and fixing Microsoft SCOM environments and offer companies of any size expert remote or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate serious issues detected by SCOM 2012.
Largest Amazon MWS integration Programming Firms
Contract Development Amazon Marketplace Web Service programming
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.
Support and Setup Windows and Solaris
UNIX with Windows Network Engineer
If your company has a UNIX, Linux, or Sun Solaris network or a mixed-platform computer system, Progent's CISA and CISSP-certified consultants can help your entire organization in a wide array of security topics such as security management practices, security architecture and strategies, connection management products and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP stipulate the core competencies and worldwide standards of performance that information security professionals are expected to possess. These accreditations give executive management the assurance that consultants who have earned their CISA or CISSP qualification have the experience and knowledge to offer effective security support and consulting services.
24 Hour Microsoft Office 2000 Migration Consultant
Network Consult Microsoft
Progent's IT outsourcing packages offer budget-friendly network support for small organizations. Whether it includes planning system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or creating an on-line eCommerce application, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing network service expenses to grow in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a secure and robust system foundation for your vital applications based on Windows including Microsoft Office XP, Office 2003, and Office 2000.
Microsoft and Mac Desktop Server Integrators
Largest Desktop Technology Network Support Service
Progent can deliver a wide range of affordable services to help you to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can offer onsite or online assistance for single computers or laptops or work with you to design and implement a company-wide migration to new or revised operating system software and applications. Progent can also supply engineers and technicians to help your company to prepare for and complete an office relocation or consolidation organized to produce the least possible disruption of your productivity.
Hybrid cloud integration Engineers
Hybrid cloud integration Specialists
Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Microsoft System Center 2007 Consultant
System Center OpsMgr 2012 Integration Support
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and repairing SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix critical problems uncovered by Microsoft SCOM 2012.
Solaris with Windows Consultants
Solaris with Windows Consulting
Progent's UNIX family support experts provide small and mid-size businesses and developers support for administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of experience provides you with an easy single consulting firm to help you create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows UNIX and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
