Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Baton Rouge
ProgentProgent's consulting services for network service firms in Baton Rouge Louisiana allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless augmentation of your in-house IT services group. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is a network support company with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT service providers seldom have the required resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients submit service requests via your custom branded web portal, an 800 number, or by sending an email to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for virtually all IT expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all services delivered are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel once you have sufficient staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs beyond your core fields of expertise and open new geographies without exposure to the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service saves money while delivering fast solutions.
  • Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Baton Rouge, Louisiana Companies
Progent's veteran team of certified consultants offers Baton Rouge, Louisiana companies a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Baton Rouge, Louisiana
To learn additional information about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.