Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Baton Rouge
Progent's consulting support for IT service organizations in Baton Rouge Louisiana enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network support team. This can ease the way for you to add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's roster of network infrastructure experts, PC support specialists, network administrators, and data security consultants have worked as transparent expansions to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your instructions to deliver your clients support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT support providers do not have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole source for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Baton Rouge, Louisiana businesses a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Support for Network Service Organizations in Baton Rouge, Louisiana For additional information about Progent's consulting program for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.