Baton Rouge Consulting Expertise for IT Service Providers
Seamless Short-Term Support Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Baton Rouge
Progent's consulting support for IT service firms in Baton Rouge Louisiana allows you to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent supplement to your regular network services group. This can put you on the fast track to add to your client base, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's transparency lets you elevate and protect your branding.
Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also a hassle to configure and manage. Small or niche IT support organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite support in larger metros is available throughout the US at additional cost.
- You have full control of your clients and invoicing.
- Your customers enter requests via your own branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Documentation: Progent uses an advanced service documentation platform to make sure all services performed are thoroughly described. This enables you to transfer service assignments to in-house personnel once you have enough staff and relevant technical skills.
- Safely Expand Your IT Support Business: You can easily and safely take on more opportunities beyond your core areas of excellence and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
- Rapid Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
- Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective online support cuts costs and produces quick solutions.
- Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran team of certified consultants and technical experts can deliver Baton Rouge, Louisiana organizations a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Dynamics GP Customization
- Azure, AWS, Google Cloud
- Online Network Support
- Teleworker Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Experts
- Cybersecurity Monitoring
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Predictive and On-premises Surveys
Learn More About Progent's Reseller Program for Network Service Organizations in Baton Rouge, Louisiana To learn more details about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.
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After Hours Consulting Services Azure hybrid cloud solutions
Azure and SharePoint integration Engineer
Progent can help companies of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower hardware investments. Azure offers a wealth of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to integrate Apple iOS devices and Google Android handhelds.
Largest Virus Protection Consulting Services
Urgent CISM Technology Consulting Services
For small and midsize companies, network security and regulatory compliance can be excessively complicated to stay ahead of but too dangerous to overlook. The largest largest institutions have been breached, and the top cloud service providers have occasionally been taken down. It looks as though there's nowhere to hide. Progent has made it economical for smaller organizations to implement critical IT security tasks effectively by providing the advantage of billable time to the closest minute without any minimum charge for remote help. This means you can have the help of a world-class information consultant to deliver precisely the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of network security including security audits, malware screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security plan.
Specialist Meraki MR62 Access Point
Meraki Wi-Fi Access Point Support Outsourcing
Progent's Cisco Meraki Wi-Fi AP experts provide online and on-premises support to assist businesses of all sizes to design, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers the same access, performance, security, manageability and availability for wired and wireless users irrespective of their location or computing device.
Security Firms Information Assurance
Cisco Firepower Firewalls Cybersecurity Firms
For small and midsize organizations, computer security and information assurance and regulatory compliance can be excessively complicated to stay ahead of yet too dangerous to ignore. The largest largest institutions have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's no place to run. Progent makes it affordable for smaller companies to carry out critical IT security projects effectively by providing the benefit of billable time to the closest minute without any minimum charge for remote support. This means you can have access to a seasoned computer consultant to deliver precisely the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of system security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a complete security plan.
Consultant Rates Network Installation
24/7 Consultant Cost Small Business IT Consulting Company
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
NodeZero Certified Penetration Testing Security Certification
NodeZero Certified Security Penetration Testing Security Contractor
Progent's certified cybersecurity consultants can run NodeZero-powered PEN tests to verify your security monitoring and protection systems and policies are properly configured and effective.
Immediate Microsoft Office 2000 Integration Companies
Outsource Microsoft Office 2000
Progent's IT outsourcing packages provide economical network consulting for small businesses. Whether it involves designing network architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or creating a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and minimize uncertainties, permitting network support budgets to grow in a more linear and manageable manner than is feasible by building up a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network architecture for your critical applications powered by Windows.
Urgent Solaris Migration Firm
Solaris Services
Progent's UNIX platform support services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to help you create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.
SQL Server 2012 AlwaysOn Failover Cluster Consultant
SQL Server Configuration Manager Online Troubleshooting
Progent can provide the expertise of Microsoft-certified engineers and seasoned database application developers, database administrators, project management experts, network infrastructure architects, disaster recovery planning specialists, and certified data security professionals to help you to evaluate the potential benefits of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Training Mac Office Excel
24-Hour Mac Office Word Training
Progent offers one-on-one training designed for individuals who wish to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar training for macOS and Mac OS X applications.
Microsoft Access application development Consulting Services
Microsoft Access application development Consultant Services
Progent offers affordable online consulting services for all editions of Microsoft Access including desktop and browser-based versions and offers advanced help for Access application programming, database conversion, performance tuning, report design, and troubleshooting. Progent also offers custom webinar classes for Access application development and database management.
Top Quality Network Providers Small Office
Small Business Support Consultants
Progent's Microsoft and Cisco premier computer engineers can provide advanced support for a wide array of technologies and can provide that assistance online nationwide or onsite in select cities throughout the country and anywhere in . Progent provides remote support for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a combination of Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for complex connectivity issues, plus the support of CISSP-accredited security consultants to assist with high-level security planning and problem solving. Progent has provided online troubleshooting to companies in every state in the United States.
Microsoft and Cisco Server Troubleshoot Expert Spam filter
Microsoft Exchange 2019 Migration Consultant
Progent's Microsoft-certified professionals average over 10 years of background delivering messaging support for companies that range from small businesses to global enterprises. Progent provides economical consulting for all editions of Exchange Server to enhance email and virus protection, design fault tolerant email environments, and implement off-site and mobile email connectivity. Progent's Exchange support services can assist you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent provides support for Windows 10 and Windows 11 desktops using Outlook and can help you integrate Outlook Web App for all major web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.
Integration Support SCCM Troubleshooting
SCCM Distribution Point Network Consultants
System Center Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network resources, guards against corporate data leakage, provides network health monitoring, allows safe end-user self service, and delivers a single point of control for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, installing, operating and troubleshooting a SCCM deployment for on-premises, cloud, or hybrid environments.
Windows Server 2003 Consultancy
24/7/365 Consult Windows Server 2003
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of work in Microsoft technology, assures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with planning, installing, managing and troubleshooting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Windows NT.
Outlook for Mac Technical Support
Top Consultant Services Apple Mac, Entourage, Exchange
Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit email, search the Exchange global address list, copy addresses, sync up calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also offers specialized onsite Entourage education.
Automated Server Management On-site Technical Support
Server Monitoring Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets.
Call Desk for Telecommuters IT Services
Helpdesk for Telecommuters Technical Support
Progent has 20 years of experience helping small and medium-size businesses to design, implement, optimize, administer, and debug computer networks that incorporate a remote workforce.
ProSight Duo MFA Setup and Support
MFA and Single Sign-on Network Consulting
Progent's Duo managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices.
SonicWall Gateway Security Suite Cybersecurity Group
SonicWall TZ350 Firewall Network Consultant
Progent's SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your corporate processes.
Private Cloud Services Professional
24/7 Private Cloud Virtual Datacenter Hosting Engineers
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small company's production servers in an environment that delivers the highest degree of availability and expandability and is in addition simple to migrate to any data center. Progent's Private Cloud Hosting and Management services are based on mature virtualization techniques that allow small and midsize companies with mixed- platform environments to economize significantly on the expense of capital investments, system support, and network management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
Ubiquiti UAP-AC WiFi access point Consult
Ubiquiti UniFi Security Gateway Professional
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, VoIP phones, and security cameras. Progent offers the expertise of seasoned wireless professionals who can help you to determine the value of Ubiquiti's UniFi products for your business and assist you to design, install, manage, and troubleshoot your UniFi solution.
Top Ranked Offsite Managed Backup and Recovery Services Engineers
Open Now Offsite Automated Backup Services Professionals
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information.
Google Cloud Machine Learning Consultants
Google Cloud VPN Consult
Progent can provide affordable remote and onsite consulting to help companies of any size to move any part of their critical network resources to Google Cloud Platform (GCP). This can save time and equipment costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Small Office Small Business Computer Consultant
Small Business Technical Services
Progent's Microsoft and Cisco premier network consultants can provide advanced help with a wide array of technologies and can provide that expertise remotely nationwide or onsite in select cities across the country and anywhere in California. Progent offers remote help for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft Windows and UNIX-based technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex network issues, plus the support of CISA-accredited security consultants to assist with complex security planning and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the U.S.
