Baton Rouge Consulting Expertise for Network Support Companies
Seamless Short-Term IT Support Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Baton Rouge
Progent’s consulting support for network service firms in Baton Rouge Louisiana allows your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless supplement to your regular IT support team. This can put you on the fast track to add to your client base, expand your service catalog, create happy clients, and improve your bottom line.
Progent’s nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have acted as seamless expansions to the support groups of some of the country's biggest IT support businesses. Progent’s range of expertise enables you to widen the scope of your IT support business, and Progent’s transparency lets you promote and protect your branding.
Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent bills you exclusively and works under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their own branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your business can handle, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises service in larger metro areas is available across the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by directing a message to your dedicated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to become a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to turn down new business due to a gap in expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your management, and bills your firm instead of your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Documentation: Progent uses an enterprise-class service reporting system to make sure all services delivered are fully documented. This allows your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and affordably take on additional jobs outside your core fields of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more clients using your own company name.
- Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Support Professionals: For two decades, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective online support cuts costs and produces fast results.
- Advanced Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran roster of certified consultants can provide Baton Rouge, Louisiana organizations a wide array of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Troubleshooting
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- BYOD Management
- Apple iPhone Integration
- Android Phone Support
- Ransomware Defense
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business and Teams
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Providers in Baton Rouge, Louisiana For more information about Progent's reseller support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.
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Work from home Cisco Engineer Part Time Job
Fault Tolerant Data Center Job Openings
Progent's productive atmosphere will make you a better consulting professional by enhancing your information technology knowledge and increasing the satisfaction of your clients. Progent delivers this promise by recruiting the best consulting experts for you to operate with, providing a state-of-the-art network and communications architecture, using proprietary application utilities to enable the maximum quality of support, and by streamlining proven operational models for attracting and maintaining customers.
Amazon Marketplace Web Service development training Design Firm
Amazon Marketplace Web Service programming Programming Firms
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
Consultant Services Aironet Outdoor APs
24-7 Aironet Wave 2 AP Setup and Support
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer online or onsite configuration and troubleshooting support to assist your organization to design, configure, upgrade, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, construction, and expected network traffic.
Award Winning Web Developer Firm
ASP Design
If you want to update your production web site, create internal webs for applications such as HR or worker education, design a powerful web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's experts can also show you how to design and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to run your web solutions.
Award Winning MS Certified Microsoft BI Stack Programming Companies
Microsoft Management Reporter Engineer
Progent can provide online and onsite expertise to help your organization with any phase of business intelligence (BI) reporting from troubleshooting or enhancing reports to planning and implementing an advanced business intelligence environment. Progent's management reporting experts can help your company to maintain your current reporting system, help you to migrate reports and databases from a legacy reporting platform to a current solution, and deliver custom remote mentoring tailored to your individual requirements. Progent’s business reporting and analytics professionals can provide experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.
24x7 Support and Integration Windows Server 2012 R2 Private Cloud
Microsoft Windows Server 2012R2 Consultant Services
Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security plan, automate IT administration, assist with creating applications, and generate and test a DR/BC plan.
ProSight client credential management Engineer
24x7 ProSight IT asset documentation management Professional
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of the time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it.
Exchange Server 2016 Upgrade Information Technology Consulting
Exchange Server 2016 Upgrade Planning Online Consulting
Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Consulting Hourly Price Administration
Computer Network Providers Consultant Hourly Rate
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
Microsoft Certified Partner MySQL DBA Engineer
Open Now Consult MySQL DBA
Progent can provide cost-effective online access to an Oracle-certified MySQL RDBMS DBA or application programmer and can assist organizations of all sizes to configure and support MySQL within a dependable IT infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping businesses port applications from an Oracle environment to MySQL.
24/7/365 Q and A about Contract Cisco Consulting Telecommuting Jobs
Job Openings FAQ about Microsoft MCSE
To see replies to frequent questions concerning being employed by Progent, go to Consulting at Progent FAQs.
Cisco Planning Security Consulting Group
Cisco Firewall Networking Companies
Progent can provide rapid online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your network using powerful remote diagnostic utilities to provide quick and affordable analysis and remediation of urgent network infrastructure problems.
24/7 Microsoft Certified Partner Remote Support Services SMS Server 2003 Upgrade
Online Support Microsoft SMS
Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to install system images, manage mobile devices, and run management tools. In addition to alerting you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks that cover processes that Feature Packs are intended to streamline. Progent's adoption and upgrade services can lower spending and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can help you define efficient procedures and policies to manage handheld computers and intelligent portable phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that includes standards, procedures and IT products to keep your IT computer system protected.
Offsite Workers Video Conferencing IT Consultant
At Home Workforce Video Conferencing Online Support Services
Progent can assist small and mid-size companies to set up and troubleshoot teleconferencing platforms to allow their remote workforce to collaborate productively with teammates and customers.
Urgent Online Consulting 64-bit Server
Consultant Services 64-bit Migration
Progent’s Microsoft-premier engineers can help you to update your desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit PC desktop computing, design an affordable upgrade process that reduces operational disruptions, and offer economical, expert remote help to aid your company to install 64-bit PC desktop software and application software on your existing hardware.
Exchange Server 2003 Computer Engineer
Microsoft Exchange Support Services
Progent's Microsoft-certified consultants offer technical help and IT consulting services for Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's migration, configuration, administration, and support expertise for Exchange Server 2003 include planning, installation, project management, local and off-site technical support, Help Desk Call Center support, expert security consulting, and comprehensive IT outsourcing.
ProSight Remote Network Troubleshooting On-site Technical Support
Automatic Network Diagrams Outsourcing
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems.
Oracle database Expert Development
Oracle Database Resource Manage Consulting Services
Progent offers fast and affordable online access to a certified Oracle DBA consultant or an Oracle software programmer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also help plan, create, update, or fix Oracle database applications written with SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication technologies and Oracle Recovery Manager.
Email Virus Fingerprint Consultancy
Email Outbound Content Filtering Engineer
Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
24/7 Remote Employees VoIP Network Engineer
After Hours Offsite Workforce VoIP Support
Progent can help small and medium-size companies to deploy VoIP technology to give their telecommuters the advantage of seamless access to the company phone system.
Office 365 and on-premises Exchange IT Services
Microsoft Expert Hybrid Office 365 Exchange integration Technology Consulting Services
Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that seamlessly combine local and cloud resources.
Computer Service Providers Alaska
Server Installation Illinois
Progent’s Technical Response Center offers affordable national after-hours online help for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer extended hours telephone support and online secure network access to isolate and repair technical problems rapidly and economically.
Windows Server 2008 R2 Support and Help
Windows Server 2008 Hyper-VI Consulting
Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, develop pilot systems and migration strategies, install Windows Server 2008 with your network environment and workload, train your support personnel how to use enhanced management tools, and provide ongoing consulting and troubleshooting via budget-friendly options such as Helpdesk service and online technical assistance.
Citrix Server Management Technology Professional
Citrix Xen Hypervisor Technology Professional
Progent's Citrix-authorized consultants can help you to understand the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to design, validate, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing Citrix technology deployment and show you how to optimize resource utilization, responsiveness, protection, uptime, and recoverability.
24 Hour Windows Server 2012R2 Private Cloud Support and Integration
Microsoft Support and Integration Windows Server 2012R2 Private Cloud
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security strategy, automate network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Microsoft Exchange 2010 Migration Consultant Services
Exchange Server 2010 Migration Specialists
Progent's Microsoft-certified network experts can help you to assess the value of Exchange 2010 for your company and can assist you to design and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer fast return on investment by improving your productivity, lowering the cost of hardware and service, simplifying administration, and consolidating your key communications technologies.
Dynamics GP App Development Engineer
Dynamics GP Excel Cubes Consultant Services
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized mission-critical applications and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that let you analyze your business more effectively, transforming raw data into useful insights into your business.
Engineers UNIX
Troubleshooting Sun Solaris
Progent's Sun Solaris platform consulting services offer small and mid-size businesses and software developers support for managing and maintaining Sun Solaris systems that operate with Microsoft-based technology. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform connectivity and communications environment that supports Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
IT Consultant Solaris
Solaris Specialist
If your company network combines Solaris platforms with Microsoft Windows, Progent can help you to incorporate your computers into a cohesive network that permits all your operating systems to run side by side for easy management, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's Solaris and MS Windows coexistence assistance services include network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network support and repair, in-person technical support, and Contact Center support.
