Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Baton Rouge
ProgentProgentís consulting support for IT service organizations in Baton Rouge Louisiana allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a seamless extension of your regular network support team. These services can help you grow your client base, expand your service catalog, create happy clients, and increase your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have acted as transparent supplements to the support staffs of some of the country's biggest IT support firms. Progentís range of technical knowledge allows you to broaden the scope of your IT support business, and Progentís transparency lets you promote and preserve your company's brand.

Progent is an IT support firm with 20 years of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also difficult to set up and manage. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metros is offered throughout the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter service requests using your branded web portal, a toll-free number, or by sending a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your customers may need. You can build your team and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service team, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced reporting system to ensure that all IT services performed are fully documented. This makes it easy for your IT support organization to shift service assignments to internal consultants once you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on more opportunities outside your main fields of expertise and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient online service cuts costs and produces fast results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned team of certified engineers can deliver Baton Rouge, Louisiana organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Providers in Baton Rouge, Louisiana
For additional details about Progent's reseller support for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.