Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Baton Rouge
ProgentProgent's consulting support for IT service organizations in Baton Rouge Louisiana enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network support team. This can ease the way for you to add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support specialists, network administrators, and data security consultants have worked as transparent expansions to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your instructions to deliver your clients support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT support providers do not have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metro areas is available across the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients enter requests by means of your branded web portal, an 800 phone number, or by directing a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole source for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services delivered are thoroughly described. This allows you to shift account responsibilities to internal personnel once you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely accept additional jobs outside your core areas of expertise and open additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more customers using your own company name.
  • Add to Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Baton Rouge, Louisiana businesses a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Baton Rouge, Louisiana
For additional information about Progent's consulting program for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.