Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Baton Rouge
ProgentProgent's consulting support for IT service firms in Baton Rouge Louisiana enables you to offer your customers Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT services team. These services can ease the way for you to add to your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, PC support technicians, IT admins, and data security professionals have worked as transparent adjuncts to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class services. Progent bills you directly and performs under your instructions to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service firms rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in larger metros is offered throughout the US at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter service requests through your custom branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to become a sole source for virtually all IT expertise your customers may require. You can grow your staff and strategic in-house competencies at your own pace without having to turn down new business due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal support group, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to make sure all services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to internal consultants when you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently accept more jobs beyond your core areas of expertise and serve additional geographies without assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: With a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective online support cuts costs while delivering quick solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Baton Rouge, Louisiana Organizations
Progent's seasoned roster of certified engineers can deliver Baton Rouge, Louisiana organizations a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Providers in Baton Rouge, Louisiana
To learn additional details about Progent's reseller support for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.