Baton Rouge Consulting for IT Support Organizations
Transparent Short-Term Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Baton Rouge
Progent's consulting services for network service firms in Baton Rouge Louisiana allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless augmentation of your in-house IT services group. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.
Progent's nationwide team of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your branding.
Progent is a network support company with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT service providers seldom have the required resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
- Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at extra cost.
- Optional onsite support in larger metro areas is offered throughout the US at additional cost.
- You keep complete control of your clients and billing.
- Your clients submit service requests via your custom branded web portal, an 800 number, or by sending an email to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for virtually all IT expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your management, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all services delivered are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel once you have sufficient staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs beyond your core fields of expertise and open new geographies without exposure to the risks involved with expanding your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service provider by delivering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
- Rapid Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Make Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
- Remote Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service saves money while delivering fast solutions.
- Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Companies
Progent's veteran team of certified consultants offers Baton Rouge, Louisiana companies a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Troubleshooting
- Teleworker Support
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for Network Service Organizations in Baton Rouge, Louisiana To learn additional information about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.
An index of content::
64-bit Processing Engineer
64-bit Server Network Consultants
Progent's Microsoft-expert engineers can help your organization to update your servers and/or desktops from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of moving to 64-bit computing, plan an affordable migration process that reduces business disruptions, and deliver inexpensive, professional online support to assist your organization to install 64-bit software and application programs on your existing computers.
QTS Sacramento Data Center Specialist
Top Ranked Professional QTS/Herakles Data Center
The QTS Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation facility or if your company is considering migrating your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services that include colocation relocation, equipment installation and updates, infrastructure optimization, project management services, virtualization configuration, offsite monitoring, streamlined network administration, application programming, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab.
Integration Support SCCM MDM
SCCM Peer Cache Online Troubleshooting
System Center Configuration Manager automates software deployment across multiple sites, simplifies compliance settings management, keeps track of network resources, guards against company data leakage, performs health monitoring, enables safe self service, and offers a single point of control for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of designing, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Reports Amazon Marketplace Web Service development training
Amazon MWS programming Development
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.
After Hours CISSP Certified Security Engineer Microsoft Azure hybrid cloud solutions
Hybrid cloud integration Specialist
Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Cisco Virtual Private Network Remote Consulting
Top Cisco Virtual Private Network Support and Integration
Cisco's security and offsite connectivity solutions for small to medium sized businesses offer a complete range of manageable security products to help safeguard your entire network infrastructure. Cisco's VPN product family includes switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your business objectives.
Antivirus Small Business Subscription
Anti-Virus Services
E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and management of company email by providing constantly updated spam and virus blocking, policy administration, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting tools plus outgoing email testing to let you troubleshoot your email system and define and enforce corporate security policy.
24/7 IT Consultant Shared Call Center Economics
Supplemental Helpdesk Cost Savings Configuration
Progent's Help Desk outsourcing and co-sourcing service programs enable organizations to cut costs, increase output, and adjust immediately to fast-changing economic circumstances.
Progent's Management Team Networking Consultant
Progent's Management Team Small Business Network Consulting Firm
Progent's management team includes industry veterans with decades of experience providing network consulting, technical support, and long-term information system planning to businesses ranging from small offices to Fortune 500 companies. Great support requires great people, and Progent is proud to have assembled a management staff that can provide businesses with the best service value available anywhere.
Microsoft SQL Server 2012 Remote Consulting
SQL Server Configuration Manager Consultants
Progent offers the expertise of certified consultants as well as experienced software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery specialists, and certified security consultants to help your business to evaluate the potential benefits of SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
Remote Access Consulting Services
VPN Online Technical Support
Cisco's security and offsite connectivity technology for small to mid-size companies offer a full range of easy-to-administer protection products to help you safeguard your entire information system. Cisco's Virtual Private Network product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your corporate objectives.
Top Ranked Unified CM and Microsoft Office Remote Technical Support
Unified CM PSTN gateway Technical Consultant
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, functions as the core of Cisco's communications and collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable online and onsite support to assist organizations of all sizes to build and maintain Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum business value. Progent's consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange Server.
Internal Cybersecurity Inventory Consult
Information Risk Evaluation Professional
Progent offers two ultra-affordable service packages designed to allow small companies to get a professional network security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from beyond your company firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, a security expert runs a network scan from an authorized machine within your company firewall to determine vulnerabilities to inside attacks. Both security inventory services are configured and run from a secured external site.
Oracle Database Resource Manage Services
Programming Oracle RDBMS
Progent can provide fast and affordable remote access to an authorized Oracle database administration expert or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also provides consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
ransomware data recovery Consulting
Phobos ransomware recovery Professionals
Progent's proven ransomware recovery consultants can assist you to rebuild a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Microsoft Excel for Mac Setup and Support
Microsoft Outlook for Mac Online Support Services
Microsoft Mac Office allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows computers with complete resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.
Microsoft SQL 2008 Consultant Services
24/7 SQL Server 2008 Consulting Services
Progent's Microsoft-Premier SQL Server consultants can provide a range of services to assist small companies to plan, deploy, manage, and troubleshoot SQL Server 2008 systems so that they gain the maximum business advantage from this state-of-the-art information management technology. In addition, Progent offers assistance with network architecture, company-wide protection, and software development to optimize the business benefit of your IT investment.
Consulting ransomware rebuild
Consultancy Avaddon ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the progress of an active ransomware breach. Call 800-462-8800
Microsoft Office 2000 System Consultants
Microsoft Office 2000 Technical Support Group
Progent's IT outsourcing services offer economical network support for small businesses. Whether it involves designing network infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce costs and eliminate risks, allowing IT support expenses to grow in a more linear and controlled manner than is possible by assembling a large, all-purpose internal IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and highly available system foundation for your vital business software powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Support and Help Hornetsecurity Altaro VM Backup and vSphere
Altaro VM Backup Management Integration
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to assist you to design, install, optimize and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup.
24/7/365 Fault Tolerant Internet Data Center IT Consulting
Fault Tolerant Data Center Troubleshooting
Progent's Data Center professionals can show you how to identify high availability data centers that match the specific requirements of your business. High availability co-location sites are especially attractive to small companies because of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a minimum level of fault tolerance is financially prohibitive for typical small organizations. Progent can help you reap all the advantages of non-stop data centers and fault tolerant colo sites by offering a complete range of engineering and support services.
Hornetsecurity Altaro VM Backup Professionals
Hornetsecurity Altaro VM Backup Replication Consultant Services
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to help you to plan, install, optimize and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup.
SQL Server 2016 Application Migration Configuration
Specialists SQL Server 2016 Backup Encryption
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, uptime, mobile computing support, and built-in business intelligence. Innovations include PolyBase for handling structured and unstructured databases simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist organizations of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.
Power BI On Premises Development Group
Power BI Development
Progent's Power BI experts can assist your business to design, install, maintain, update or debug your Power BI solution. Progent's database experts can assist you to organize your source data for Power BI visualizations. Progent can show you how to build and administer an onsite, cloud, or hybrid network model for Power BI.
Solaris with Windows Consultants
Windows, UNIX, Solaris Remote Support Services
If your business computer system combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can show you how to integrate your servers into a unified network that allows all your OS platforms to run side by side for simple management, transparent information exchange, high reliability, enhanced throughput, and tight security. Progent's UNIX and Microsoft Windows integration assistance offerings feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk support.
Online Help Consulting for IT Service Firms
Consulting Support for Network Service Firms Online Consulting
Progent's Support for IT Service Firms lets you use Progent's consulting engineers while retaining your own brand as a seamless extension of your IT services team.
Microsoft 365 Project Contract Development
Project Excel Services Development Company
Progent's Microsoft engineers can provide in-depth expertise in deploying, operating and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Project Online and can deliver a wide range of cost-effective remote consulting services based on proven best practices to assist organizations of all sizes to get all the advantages of this powerful project management solution. Consulting support offered by Progent include system design, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.
Expertise for IT Service Firms Consultant Services
IT Services Consulting for IT Service Firms
Progent's Support Program for IT Service Providers lets you use Progent's consulting engineers while retaining your own service brand as a transparent extension of your IT services team.
Meraki Switch Integration Support and Integration
Meraki MS Switch Specialist
Cisco's Meraki MS line of access and aggregation switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting expertise to assist you to plan and deploy a productive network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to ensure compliance, create and test a disaster preparedness strategy, and resolve issues related to any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking infrastructure.
Top Ranked IT Services for Service Providers Professionals
Support for IT Service Providers Technical Support Services
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own brand as a transparent extension of your network consulting staff.
Telecommuter IP Voice Troubleshooting
IT Services At Home Employees VoIP
Progent can assist small and mid-size organizations to implement IP voice platforms to provide their remote workforce the benefit of transparent access to the corporate phone infrastructure.
Help and Support Cisco VoIP Phones and Unified Communications
Video Conferencing Online Technical Support
Progent's Cisco certified networking experts can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
SBS 2011 Consultants
Microsoft SBS 2003 Technical Support Services
Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the foundation for a powerful but manageable IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network support expert with hands-on background designing and building seamless, comprehensive business network environments. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of background supporting business networks founded on Microsoft technology. This experience ensures you results in installing, administering, and troubleshooting network environments that include the SBS Server suite of servers and productivity software.
Network Intrusion Penetration Testing Juniper SRX Series Gateway
Juniper SRX210 Router Firewall Configuration
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
