Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Baton Rouge
ProgentProgent's consulting support for IT service firms in Baton Rouge Louisiana allows you to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent supplement to your regular network services group. This can put you on the fast track to add to your client base, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also a hassle to configure and manage. Small or niche IT support organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is available throughout the US at additional cost.
  • You have full control of your clients and invoicing.
  • Your customers enter requests via your own branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent uses an advanced service documentation platform to make sure all services performed are thoroughly described. This enables you to transfer service assignments to in-house personnel once you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely take on more opportunities beyond your core areas of excellence and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
  • Rapid Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective online support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran team of certified consultants and technical experts can deliver Baton Rouge, Louisiana organizations a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Baton Rouge, Louisiana
To learn more details about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.