Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Baton Rouge
Progent’s consulting support for IT service organizations in Baton Rouge Louisiana allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a seamless extension of your regular network support team. These services can help you grow your client base, expand your service catalog, create happy clients, and increase your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have acted as transparent supplements to the support staffs of some of the country's biggest IT support firms. Progent’s range of technical knowledge allows you to broaden the scope of your IT support business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT support firm with 20 years of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also difficult to set up and manage. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your customers may need. You can build your team and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned team of certified engineers can deliver Baton Rouge, Louisiana organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Find Out More About Progent's Consulting Support for IT Service Providers in Baton Rouge, Louisiana For additional details about Progent's reseller support for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.