Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Baton Rouge
ProgentProgentís consulting services for IT service firms in Baton Rouge Louisiana allows your company to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless extension of your in-house IT support team. These services can help you grow your revenue, expand your service portfolio, satisfy your customers, and increase your profits.

Progentís nationwide team of network engineers, desktop support technicians, IT administrators, and cybersecurity consultants have worked as seamless expansions to the IT groups of some of the country's biggest IT service businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT support firm with 20 years of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT support firms do not have the required resources. Progent's Service Desk and ticketing solution offers IT service firms a practical way to retain their own branding while providing their clients world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered across the country at additional cost.
  • You retain full control of your clients and billing.
  • Your customers submit requests via your branded web portal, a toll-free number, or by sending a request to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single source for virtually all technical expertise your clients may require. You can grow your team and core IT skills at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support team, responding to your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all services delivered are thoroughly described. This allows your IT support organization to shift account assignments to in-house personnel once you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently take on more jobs outside your main fields of excellence and serve new territories without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Effective remote support cuts costs and produces fast solutions.
  • Major Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Baton Rouge, Louisiana Companies
Progent's nationwide team of certified consultants and technical experts can provide Baton Rouge, Louisiana businesses a wide range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Baton Rouge, Louisiana
To learn more information about Progent's reseller program for network service firms in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.