Baton Rouge Consulting for IT Service Organizations
Transparent Temporary Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Baton Rouge
Progent's consulting support for network service organizations in Baton Rouge Louisiana allows your company to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your in-house IT support group. This can ease the way for you to grow your client base, expand your service offerings, satisfy your customers, and improve your profits.
Progent's nationwide team of network engineers, desktop support specialists, network administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service business, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is an IT support firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing systems are not only costly to acquire and staff, but also difficult to set up and manage. Small or niche IT service providers do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to retain their company branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
- Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at extra cost.
- Optional onsite support in larger metros is available across the country at extra cost.
- You keep complete control of your customers and billing.
- Your customers submit requests via your branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for practically all IT expertise your customers may need. You can build your team and strategic in-house competencies steadily without having to turn down new business due to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, under your management, and invoices you instead of your customer.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Detailed Service Reporting: Progent uses an enterprise-class reporting platform to make sure all services performed are thoroughly described. This enables support group to shift account responsibilities to in-house personnel once you have enough people and appropriate skill sets.
- Safely Expand Your Service Business: You can easily and affordably accept more opportunities beyond your core fields of expertise and serve new territories without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers under your own brand.
- Add to Your Services Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can be a dependable resource for expanding your IT service operations.
- Rapid Escalation: Thanks to a large team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
- Online Technical Support Professionals: For two decades, Progent has delivered remote IT support from Call Center support to advanced consulting. Efficient remote support cuts costs while delivering quick results.
- Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Companies
Progent's nationwide roster of certified engineers offers Baton Rouge, Louisiana organizations a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Support Services
- Cisco Network
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Fast, Affordable .NET Software Development.
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Management
- Apple iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Program for Network Service Firms in Baton Rouge, Louisiana To learn additional information about Progent's consulting support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Exchange 2007 Engineer
Online Help Exchange Server 2007
Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent offers the experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging implementations based on Exchange 2007 Server.
Consulting Data Protection Manager 2016 Protection Groups
Data Protection Manager 2016 and Azure Backup Network Engineer
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy restore functions for Microsoft-based environment. SCDPM 2016 delivers application-sensitive backup for critical workloads such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to design, implement, administer, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or provide comprehensive project management services to make sure you finish your SCDPM 2016 initiative on schedule and within your budget.
MongoLock ransomware recovery Professionals
ransomware cleanup and recovery Professionals
Progent's proven ransomware recovery experts can help your business to restore a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Bandwidth Throttling Test Lab Consulting
Network Testing Lab Specialists
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, developing cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers without adequate internal resources to assemble effective test environments, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.
.NET Development Firm
Development Firms Delphi
For custom application creation, Progent can supply software design consultants to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
High Availability Data Centers Consult
High Availability Data Centers Specialists
Progent's Data Center consultants can help you identify high availability data centers that match the particular needs of your company. Fault tolerant co-location sites are particularly appealing to small businesses due to of their low cost and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an on-site data center that offers even a minimum degree of fault tolerance is too expensive for typical small businesses. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by providing a complete array of consulting and maintenance services.
New Hampshire Integration Group
California Small Business IT Consultant
Progent's Technical Response Center offers nationwide extended hours remote support for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone support and remote direct network access to troubleshoot and repair technical problems quickly and affordably. The scope of IT expertise represented by Progent's staff of country-wide service professionals allows Progent to escalate even the toughest network issues to competent specialists as needed. For critical problems, the Technical Response Center tries to answer your request for support in less than one hour.
Support Shared Help Desk Ticketing
Virtual Call Desk Online Consulting
Progent's Standard Help Desk Services offer a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
MCSE Expert Certified Part-Time CIO Integration Support
CIO Configuration
Progent can provide the part-time assistance of a veteran CIO to offer a broad perspective to help you select and maintain IT technology to meet your current situation and that can be a solid basis for your future growth. Progent's part-time or temporary CIO consulting services offer economic leverage to companies trying to maximize the benefits from their network investment but who are unable or hesitant to take on another high-level position to their head count. Since Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all leading operating systems and networking technologies plus a wide range and business software, Progent is in an ideal position to provide unbiased recommendations as well as expert technical support for creating information solutions that fit the special requirements of your business.
Networking Consultants Delaware
Nation Wide Support IT Consulting Firm
Progent's Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support engineers provide telephone help and online secure network connection to troubleshoot and repair network problems quickly and affordably. The scope of IT experience represented by Progent's team of nationwide support professionals makes it possible to escalate even the toughest problems to competent experts as needed.
Installation support Ransomware Recovery
Server Install Email
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email access. Progent's Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Reporting Custom Software
Custom Software Contract Programmer
If you need help creating, enhancing, or repairing business aplications for Windows, Linux, or for the Web, Progent's team of programmers, relational database architects, and project managers can help make sure you get the project done on schedule and within your budget. Progent's seasoned software programmers offer cost-effective and efficient remote help for projects as simple as creating VBA scripts for Office Excel or as challenging as rolling out mission-critical database applications built on SQL Server ,Oracle, or MySQL.
24x7 Hybrid cloud solutions Consultant Services
Services Hybrid cloud
Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
SentinelOne Endpoint Virus Immunization Specialist
SentinelOne Active Security Monitoring Services
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
Cisco Architecture Migrations
24 Hour Cisco Firewall Small Business Server Support
Progent's Cisco CCIE-certified network infrastructure experts have extensive background helping ISPs to design, implement, administer, tune, and debug high-availability, scalable network solutions appropriate for shared public networks.
UNIX Consulting
24/7 Solaris Specialist
If your office computer system combines Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent dataflow, high availability, superior performance, and tight protection. Progent's Solaris and Windows integration assistance offerings feature IT infrastructure integration and service, support for Windows services for UNIX, online network monitoring and management, remote technical help and troubleshooting, on-site technical support, and Help Desk Call Center services.
Microsoft LCS Server Instant Messaging Technology Consulting Services
24 Hour Live Communications Server Technical Consultant
MS Office Communications Server delivers Instant Messaging and presence in an extensible, enterprise-grade solution offering advanced security, transparent integration with additional Microsoft products, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. The product offers lower costs and elevated business efficiencies, enhanced individual productivity, and better IP security. Microsoft Communications Server has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide online and onsite configuration support and mediation help for your Office Communications Server environment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add business value to your IT system
SQL Server 2016 Monitoring Online Technical Support
Remote Engineer SQL Server 2016 AlwaysOn Availability Groups
Microsoft SQL Server 2016 introduces significant improvements in performance, capacity, data security, uptime, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and SCOM.
Lync Server 2013 Reverse Proxy Server Specialists
Consultancy Lync Server 2013 and Active Directory
Lync 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and protected communications ecosystem that supports a BYOD computing style with IM, real-time presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling enabled for a wide range of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and system integrators can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or mixed model suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.
Security Audit Consulting Services
Intrusion Detection CISA Certified Auditor
The CISA accreditation is a prestigious achievement that indicates expertise in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit consultant able to help companies in the fields of IS audit services, IT administration, systems and architecture lifecycle, IT service delivery, safeguarding of data resources, and business continuity planning.
Exchange Server 2007 Online Support Services
Emergency Exchange 2007 Server Engineer
Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Work from Home Network Infrastructure Technology Consulting
Emergency Offsite Workers Infrastructure Consultants
Progent can assist small and medium-size companies to plan, set up and debug the network infrastructure for remote workers.
VMware Site Recovery Manager Testing Consult
VMware Disaster Recovery Services
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
802.11 Wireless LAN Technology Consulting Services
Consultants Wi-Fi
Progent can show you how to design, configure, manage, monitor, and repair a viable Wi-Fi LAN architecture, select appropriate technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough wireless network security plan that is well aligned with the security strategy for your entire corporate network.
Configuration ProSight Reporting ConnectWise Automate
Support ProSight Reporting Infrastructure Monitoring
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Microsoft Dynamics GP Online Troubleshooting
Microsoft Certified Partner Dynamics GP Great Plains Accounting Computer Consultant
Dynamics GP/Great Plains can help you expand and control your business more efficiently by offering deep availability of strategic data and a fast return on investment. Dynamics GP/Great Plains confers major business benefits including its ability to extend the reach of your organization, handle your accounting, automate financial processes, standardize procedures across your business, refine inventory control, increase order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and maintain a reliable, secure server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to make sure you reap all the advantages of your Dynamics GP business management system.
Antispam Technical Support
Antispam Support
E-Mail Guard from Postini offers constantly updated spam and virus blocking, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a regular Postini license, you can still have the use of Postini's Perimeter Management technology via Progent's E-Mail Guard antispam and virus defense service offering. Progent's certified e-mail security professionals can show you how to create an email defense strategy that features spam filtering and antivirus services and policies.
Mac Spam Filtering Consult
macOS and Cisco ASA Firewalls Onsite Technical Support
Progent's CISM-certified security staff can show you how to secure your Apple Mac network through expert support offerings such as running security tests, recovery from virus and denial of service attacks, setting up firewalls, integrating secure off-site and mobile connectivity, deploying automated programs for defense against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific goals of your business information system.
24x7 Redhat Linux Technology Consulting
Support and Integration Colbolt Linux
If your company is developing Linux-based applications on a network that has Microsoft Windows-based servers, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your field of high-value expertise while avoiding the constant hassle of maintaining your business network. By using smart network monitoring and by delivering remote and on-site support when your business needs it, Progent offers an affordable solution for managing an IT network that provides excellent reliability, security, and performance. Progent's UNIX/Linux developer support offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-premises support and repair, 24x7 monitoring, and Help Desk Call Center outsourcing.
Microsoft Exchange 2003 Technical Support Services
Exchange 2003 Upgrade Help and Support
Progent's Microsoft Premier professionals offer expert support for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite personnel to help large companies with installations of Microsoft Exchange in the or any region covered by Progent's engineers.
24x7x365 Catalyst AP Management Specialists
Catalyst Wi-Fi 6 AP Placement Network Engineer
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts offer economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Sun Solaris Technology Consulting
Solaris Consulting Services
Progent's Solaris platform consulting experts provide small and mid-size businesses and developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of experience provides you with an easy single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Microsoft Exchange Server 2019 Computer Support Consultants
Windows .NET Integration Consultants
Progent's Microsoft-certified consultants can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can help you plan, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.
