Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Baton Rouge
Progentís consulting support for network service organizations in Baton Rouge Louisiana allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network support team. This can ease the way for you to grow your client base, expand your service catalog, create happy customers, and improve your profits.
Progentís nationwide team of network infrastructure engineers, desktop support specialists, network admins, and data security professionals have worked as transparent extensions to the IT staffs of some of the worldís largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progentís transparency helps you promote and preserve your branding.
Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but difficult to configure and manage. Smaller IT service organizations rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the range of technologies your company can take on, the locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support organizations include:
To see additional information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises service in major metro areas is available across the country at additional cost.
- You keep full control of your customers and billing.
- Your customers submit incident reports by means of your custom branded web portal, an 800 number, or by directing a request to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to become a single point of contact for virtually all technical expertise your customers may require. You can build your team and strategic in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
Top advantages of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your internal IT service team, under your coordination, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are thoroughly documented. This allows your IT support organization to transfer account responsibilities to in-house personnel when you have sufficient staff and appropriate skill sets.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.
- Safely Expand Your IT Support Business: You can easily and affordably take on more jobs outside your core fields of expertise and open new geographies without the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
- Add to Your IT Support Catalog: Progent offers world-class support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service saves money and produces fast results.
- Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Baton Rouge, Louisiana organizations a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Support for IT Service Organizations in Baton Rouge, Louisiana
For additional details about Progent's consulting support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.