Baton Rouge Consulting Experts for IT Service Organizations
Seamless Short-Term IT Support Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Baton Rouge
Progent’s consulting support for IT service organizations in Baton Rouge Louisiana allows your company to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services group. This can ease the way for you to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.
Progent's roster of network experts, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent’s range of technical knowledge enables you to add to the scope of your IT service practice, and Progent’s close integration with your support team helps you promote and protect your company's brand.
Progent is a network consulting firm with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But modern ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Smaller IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service organizations an economical way to keep their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Standard support times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in larger metros is available across the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers submit incident reports via your own branded Internet portal, a toll-free number, or by directing a message to your dedicated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole point of contact for practically all IT expertise your customers may need. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your direction, and invoices you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Reporting: Progent uses an enterprise-class reporting system to make sure all services delivered are fully described. This allows support group to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate skill sets.
- Safely Grow Your IT Support Business: You can quickly and safely take on additional opportunities beyond your main fields of excellence and serve new territories without the risks involved with expanding your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT support provider by delivering more solutions to more customers under your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable resource for growing your IT service operations.
- Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
- Remote Support Experts: For two decades, Progent has provided online network support from Call Center services to high-level consulting. Efficient remote support saves money while delivering fast results.
- Top Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned team of certified consultants and technical experts offers Baton Rouge, Louisiana organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- Apple iPhone Support
- Google Android Smartphone Integration
- Ransomware Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Firms in Baton Rouge, Louisiana For additional information about Progent's consulting support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Urgent Cisco Firesight Management Consulting
After Hours Cisco Firepower URL Filtering IT Consulting
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, tune, manage and debug firewall environments based around ASA 5500-X firewalls with Firepower Services.
Service Reports Support
24-7 IT Consultant Service Reports
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each client. The discipline of documenting and organizing support records results in more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Windows Server 2012 R2 Security Network Consultant
Windows Server 2012 R2 Cloud Engineers
Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management, staff, create an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.
SQL Server 2016 AlwaysOn Online Technical Support
Remote SQL Server 2016 and Hyper-V Support and Help
Microsoft SQL Server 2016 introduces major enhancements in performance, scale, data security, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language integration, Row-level Security, Mobile Reports, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help businesses of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager.
Amazon EC2 migration Engineer
Amazon EC2 AMI Design
Progent offers affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.
MOM 2007 Consultant Services
Microsoft Certified Partner System Center Operations Manager Support Outsourcing
Medium-size businesses can derive all the advantages of System Center Operations Manager and have fast access to Progent’s Microsoft and Cisco Certified IT support experts. Thanks to Progent's economically priced IT support packages, medium-size businesses can select a basic co-sourcing service program based on Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical environments who need high availability networking, Progent offers a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer medium-size business information systems world-class availability, protection and performance.
Remote Support ISR Routers
24-Hour 3900 Router Specialist
Cisco has developed an extensive product line of routers that includes routers designed to provide the protection, performance, and reliability required by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it easy to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Urgent VBScript programming Consulting Services
web application development Consult
Progent’s team of expert software programmers, relational database designers, and program managers can assist large businesses to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for high-level planning and project co-ordination or Progent can assist customers fill in expertise gaps by offering database designers and programmers skilled in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to integrate SharePoint with other data sources like SQL Server and Office Excel to create data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can assist clients to create, enhance, troubleshoot, or migrate web applications to take advantage of the most current web technology.
ISA 2006 Professionals
ISA Server 2006 On-site Technical Support
Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while enabling increased productivity by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server can guard corporate applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you plan, deploy, configure, and support ISA Server 2006 on your network so that your business achieves a smart and economical combination of protection, convenience, and performance.
Great Plains Migration Support and Integration
Onsite Technical Support Microsoft GP/Great Plains
Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that integrates data and operations throughout your business, interfaces seamlessly with other solutions, and brings together employees, clients and vendors unrestricted by time or location. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you install and manage a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Dynamics GP 2010.
Consult SharePoint programming
SharePoint Expert Development
If you need help creating, improving, or repairing applications for Windows, any version of Linux, or the Web, Progent’s team of program developers, database designers, and software project managers can help ensure you get the job done on time and within your budget. Progent's seasoned application programmers offer cost-effective and expert remote help for projects as simple as creating Vidual Basic scripts for Excel or as large as developing mission-critical RDBMS applications based on Microsoft SQL Server or Oracle.
Part Time Job Independent Cisco Consultant
Freelance eCommerce Consultants Job Opportunity
Progent's Experts Team offers support in key technologies including Apple OS integration and applications; Support for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application help; CIO, business analyst, and project logistics outsourcing; Custom applications design and deployment; Web site, eCommerce, Electronic Data Interchange, and client portal design and deployment; Database support and efficiency help; Management information consulting; and Telecom systems consulting.
Computer Consulting Operations Manager
Troubleshooting MOM 2007
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and offer companies of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to fix serious problems detected by System Center 2012 Operations Manager.
Office 2016 Security Consulting Group
Office 365 Migratione System Consultant
Progent's Microsoft Office and Office 365 experts can help companies to incorporate Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick ROI and promotes better business outcomes. Progent can help you to interface Microsoft Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint, Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent can also help you to resolve compatibility problems between different versions of Microsoft Office and can provide live online instruction to individuals and teams.
IT Consultants Proxim Tsunami
Small Business Wireless Technical Support Services
Progent’s wireless professionals can help small organizations design, choose, evaluate, deploy and maintain secure building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of protection that matches or excels wired connections. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you identify and install the wireless connectivity solutions that fit best with your business needs.
Home Based Network Engineers Career
Telecommuting Microsoft Consultant Full-Time Job
Progent is convinced that a carefully designed and implemented network can be a vital factor for enabling any company's success, and we apply this belief in our corporate network environment. Progent has built a fault-tolerant virtual office network that allows Progent's in-house engineers and authorized contractors to deliver rapid and efficient service, collaborate closely on complex jobs, and gain from professional and personal growth from acting as a member of a dynamic company culture of self motivation and independence.
Exchange 2000 Upgrade Upgrade Help
Microsoft Exchange 2000 Upgrade IT Consulting
Progent is one of the most qualified network consulting firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small businesses get the full advantages of Exchange Server 2000 under typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
24-7 Citrix for Hyper-V Consultants
Citrix Disaster Recovery Technical Support
Progent's Citrix experts can help you to assess the strategic benefits of the various versions of Essentials for Hyper-V, help you to use Citrix management utilities with your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and recoverability of your virtualized environment while reducing the cost of resources and operations and streamlining administrative processes.
Expert Microsoft Certified Windows Server 2016 and System Center Onsite Technical Support
Windows Server 2016 Consultant
Progent's certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Office 365 mail flow Professional
Microsoft Certified Office 365 Exchange migration On-site Support
Microsoft supports seamless hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget.
Meraki Wireless AP Technical Consultant
CCDP Certified Remote Support Services Meraki 802.11ac Access Point
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco devices for unified management.
Developer SQL Server Capacity Planning
Microsoft SQL Consulting
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the difficulty of creating, integrating, administering, and accessing enterprise data and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
SQL Server 2019 and Python Support and Setup
SQL Server 2019 SSRS Support and Integration
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to evaluate the business case for migrating to SQL Server 2019 and can deliver fast online or onsite access to consulting experts in system design and deployment, application development, database administration, and network security.
Help and Support ISA Server
Online Help Microsoft ISA 2004 Server
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile users, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your company in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without adversely limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.
Online Technical Support Microsoft Windows Failover Cluster
24/7/365 Windows Server 2008 Failover Clustering IT Consultant
The clustering technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and administration of server clusters that offer improved levels of system dependability, security, efficiency, and versatility. New or enhanced capabilities include automated cluster Validation, easier configuration and deployment, improved cluster administration, redesigned cluster architecture for maximum uptime, better security and quorum models, minimization of failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company evaluate the business benefits of Windows clustering, design and execute a deployment, train your IT personnel to administer your cluster environment, provide ongoing consulting and technical help services, and create and validate a workplace recovery plan.
Small Business Subscription Anti-Spam
Postini Reseller
E-Mail Guard is Progent's affordable antispam and virus defense solution that offers small companies enterprise-quality defense from spam, viruses, DHA attacks, and other types of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full suite of web-based anti-spam and virus defense services that defuse email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and manage their e-mail application, irrespective of server platform, hardware technology, or geographic location.
Microsoft Office 2003 Information Technology Outsourcing Companies
Support Team Microsoft Windows
Progent’s IT outsourcing services offer affordable computer support for small businesses. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, permitting network support expenses to increase in a more linear and manageable fashion than is possible by assembling a bulky, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust system architecture for your critical applications powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Office 2000.
QTS Internet Data Center Engineer
QTS Sacramento Colocation Center Engineers
The QTS (formerly Herakles) Data Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are now using the QTS Sacramento data center as a colocation site or if your company is planning on moving your main or disaster recovery equipment to the Herakles data center, Progent offers a range of budget-friendly services such as colocation migration, equipment deployment and upgrades, infrastructure optimization, project management, virtualization expertise, remote monitoring, streamlined network administration, software development, business continuity planning, data security evaluation, and the use of the Progent Test Lab.
Altaro VM Backup Cloud Management Configuration
Altaro VM Backup and VMware ESXi IT Consultant
Altaro VM Backup provides small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular restore capability for individual files and emails, support for Windows Server Cluster Shared Volumes and VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Remote Access Computer Consultants
Remote Access On-site Technical Support
Cisco's security and offsite access products for small businesses offer a comprehensive range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that fit best with your company objectives.
ProSight Email Security Gateway Consultant
Email Guard DLP Specialists
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Cisco Firepower 2000 Series Firewalls On-site Support
Cisco Firesight Management Computer Consultant
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, administer and debug firewall solutions based around ASA firewalls with Firepower Services.
SharePoint 2010 Outsourcing
Professional SharePoint 2010
Progent's Microsoft-certified engineers can provide cost-effective remote technical support and development services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 environments that can include web pages able to function as portals, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise-wide search, workflows, and other tools to support and improve collaboration. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs like Excel, Word, Outlook, and Visio. Progent can help you to upgrade from previous versions of SharePoint or move a mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
WLAN controller IT Consultant
24/7/365 Wave 2 wireless controller Consultant Services
Progent can help your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller technology. Progent can provide support for physical and software-based Wi-Fi controllers and can assist you to decide which version makes sense for your wireless solution. For Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.
Integration Support ProSight Next Generation Endpoint Protection
ProSight Next Generation Endpoint Protection Consultant Services
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware.
Double Take Replication Manager Online Consulting
DoubleTake Carbonite Software Backup Setup and Support
DoubleTake/Carbonite Software offers a selection of tools designed to deliver small and midsize companies a variety of cost-effective alternatives for replicating and recovering business-critical workloads such as Exchange, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create a high state of fault tolerance and business continuity capability at a budget-friendly cost.
Specialist Windows 2008 R2
Windows 2008 R2 On-site Support
Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop test systems and rollout plans, integrate Windows Server 2008 with your network environment and workload, train your support staff how to run enhanced administration utilities, and deliver continuing consulting and troubleshooting via affordable alternatives including Contact Center service and remote technical assistance.
Troubleshooting Jabber Contact Search
Cisco Jabber Support Outsourcing
Progent's Cisco Jabber consultants can provide remote or onsite support to help organizations of all sizes to design, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the products, technologies and services that make up creating a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration solution.
Online Support BlackBerry Smartphone
24-7 Remote Technical Support RIM BlackBerry Exchange
Progent can provide the support of RIM BlackBerry-premier consultants who can help small companies to design, administer, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the need for an internal BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient remote support model, provides small businesses an efficient solution for integrating BlackBerry devices and software productively into their IT system.
Threat Management Gateway 2010 Technical Support Services
Microsoft Expert Technical Support Services Forefront TMG 2010
Forefront TMG 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a one-server platform for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, permits custom reporting powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can assist your company to design and carry out test and production implementations; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
SharePoint Foundation Specialist
SharePoint Designer 2013 On-site Technical Support
Progent has been providing SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to assist businesses of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid configuration is most sensible for your busi9ness; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can assist in individual jobs associated with your SharePoint 2013 deployment.
Microsoft Exchange 2016 Migration Planning Network Consulting
Microsoft Exchange 2016 Migration Planning IT Services
Progent can assist your business in all phases of your upgrade to Exchange 2016 such as planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
