Besides providing fast access to top-tier IT consultants and subject matter experts (SMEs) to help Baton Rouge, Louisiana businesses to resolve specific IT problems or longer-term initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance such as PC help, IT management, and Call Center response. Short-term staffing can help organizations to respond to planned or unplanned peaks in the need for IT personnel, which may result from situations like company mergers, site moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill gaps caused by the absence of full-time IT personnel due to vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services offer businesses the versatility to respond to increases in requirements for IT services without being saddled with the costs and delays associated with identifying and recruiting reliable IT help and without the risk of increasing your full-time head count.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to seasoned IT pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Strong working relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Help Desk program is a proven on-going staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk support transparently between their full-time network staff and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative support solution based on by the leading group professional services platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network services for businesses throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's nationwide roster of certified engineers offers Baton Rouge, Louisiana organizations a wide range of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Baton Rouge, Louisiana Businesses
To find out more details about Progent's short-term staffing services for Baton Rouge, Louisiana businesses, call 800-993-9400 or visit Contact Progent.