Besides offering rapid contact with high-level IT consultants and subject matter experts (SBEs) to help Baton Rouge, Louisiana organizations with discrete technical problems or strategic initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined assistance such as PC help, IT management, and Call Center response. Temporary staffing makes it possible for organizations to respond to expected or surprise surges in demand for network personnel, which may be caused by situations like mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover gaps left by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services offer businesses the ability to react to surges in demand for IT personnel without dealing with the costs and delays that come with vetting and recruiting reliable IT help and without the burden of adding to your full-time head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Center Service
- Fast access to reliable network professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Call Center support transparently between their internal IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative support solution powered by the leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network services for businesses of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Businesses
Progent's veteran team of certified engineers can deliver Baton Rouge, Louisiana companies a broad range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Baton Rouge, Louisiana Businesses
To find out more about Progent's short-term supplemental staffing services for Baton Rouge, Louisiana organizations, call 800-993-9400 or visit Contact Progent.