In addition to offering rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to help Baton Rouge, Louisiana companies with specific technical issues or strategic initiatives, Progent offers temporary staff augmentation to deal with more generalized services like PC support, IT administration, and Call Center response. Short-term staffing makes it possible for businesses to respond to planned or unplanned peaks in demand for network services, which may result from scenarios like mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also cover voids left by the loss of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to react to increases in requirements for IT personnel without being saddled with the costs and hassle associated with identifying and recruiting appropriate IT help and without the risk of increasing your permanent head count.
Key features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast access to proven IT pros
- Easy initiation, termination, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Close working relationship with a top-level, full-service source for network support
Progent's shared Call Center service is a proven on-going staff expansion option that allows IT organizations to divide the responsibilities of Call Center support transparently between their full-time network personnel and Progent's extensive team of technical support specialists. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint service alternative powered by the industry's leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing online and on-premises IT expertise for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Companies
Progent's nationwide roster of certified engineers can provide Baton Rouge, Louisiana businesses a broad range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term IT Staffing for Baton Rouge, Louisiana Organizations
To learn more details about Progent's short-term staffing services for Baton Rouge, Louisiana companies, call 800-993-9400 or visit Contact Progent.