In addition to providing rapid access to top-tier IT professionals and subject matter experts (SBEs) to assist Baton Rouge, Louisiana organizations to resolve discrete IT issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance like PC help, network administration, and Call Center services. Temporary staffing makes it possible for organizations to respond to anticipated or surprise increases in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary staffing can also cover voids caused by the loss of in-house IT personnel due to vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give organizations the flexibility to respond to increases in demand for network personnel without being saddled with the costs and delays that come with reviewing and hiring professional IT help and without the risk of increasing your in-house head count.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of reliable IT pros
- Easy initiation, termination, and resumption of services
- Transparent extension of your in-house network support staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Call Center program is a proven flexible staff expansion alternative that allows IT organizations to share the work of Help Desk support transparently between their internal network personnel and Progent's nationwide team of technical support specialists. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center program is a joint support solution powered by the industry's leading shared PSA platform for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Baton Rouge, Louisiana Organizations
Progent's veteran team of certified consultants can deliver Baton Rouge, Louisiana organizations a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Baton Rouge, Louisiana Businesses
To find out more about Progent's temporary staff augmentation services for Baton Rouge, Louisiana businesses, call 800-993-9400 or visit Contact Progent.