Fast and Affordable Remote Help for Baton Rouge Computer Systems
For businesses located in Baton Rouge or anywhere in the state of Louisiana, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-accredited security experts to help with advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor fixes manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that promote the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's environment remotely without violating system security.
Progent's sophisticated service database system includes extensive records for all support that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to every client by any consultant. This database of anomalies and resolutions is structured as an easily exploitable support database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online consulting specialists can find the best solutions promptly.
Online technical support services offered by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:
Certified MS Windows Experts
Progent's Microsoft-expert online service professionals can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs can deal with the most difficult problems surrounding network design, integration, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep experience permits them to solve problems rapidly. In typical instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via sophisticated on-line support technology in order to perform quick, safe, and economical diagnosis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your company to recover quickly following a damaging penetration. Security services offered by Progent cover thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile connectivity; defending your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Baton Rouge Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of seasoned network consultants provides your clients in Baton Rouge or anywhere in the state of Louisiana fast assistance from a large network service group with years of experience providing phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's policy is to fix instead of simply record technical problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote advanced consulting support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By spotting potential issues before they cause network outages, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's online computer support engineers are ready to provide expert and cost-effective IT support the moment your company needs it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Baton Rouge organization deals with a local independent support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to fix sudden system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Baton Rouge
Progent's online network troubleshooting services allow your Baton Rouge business to enjoy the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will derive greater business value by being more reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in Baton Rouge or anywhere in Louisiana, local computer support providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, IT crises can spring up when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service professionals offer an easy, quick, and affordable solution to augment your regular help and to transfer valuable information to increase your capability to handle downstream issues in-house.
- Less Dependence on Individual Service Providers
For network support, smaller companies often depend on independent freelance consultants. While freelance service people carry less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your business grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service expertise to insure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Companies often start with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These poorly designed environments require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet current business demands and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller businesses need advice and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a network consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, in the trenches of network support, performing a wide range of IT tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.