Fast and Affordable Remote Help for Baton Rouge Louisiana IT Networks
For businesses in Baton Rouge Louisiana, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced technology required to resolve most network issues quickly. This lowers direct expenses since service calls use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions somehow turn into big bills. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that ensure the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your environment without compromising network security.
Progent's powerful service reporting application maintains detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each client by any Progent engineer. This history of issues and repairs is stored as a quickly exploitable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can arrive at optimal resolutions promptly.
Online services available from Progent to clients in Baton Rouge Louisiana include:
Certified Windows Support
Progent's Microsoft-expert remote support experts can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn issues associated with network design, installation, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise allows them to solve problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using advanced on-line support tools in order to perform efficient, secure, and economical analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity appliances. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate quickly following a serious penetration. Security consulting services available from Progent include: comprehensive information security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide expert online support services to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad array of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Call Center application software to handle the special demands of your business, or adding temporary phone support personnel to supplement your existing Call Center team to handle demanding situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals gives your customers in Baton Rouge Louisiana rapid assistance from a large network service resource with extensive experience delivering phone support and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a solid driver of company success, and Progent's target is to solve instead of simply document IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Baton Rouge Louisiana online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By uncovering looming issues before they result in network outages, proactive monitoring can avoid inconvenient and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Baton Rouge Louisiana, Progent's online network support specialists can deliver professional and economical IT support whenever your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems quickly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Baton Rouge organization works with a local freelance support technician or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to handle sudden system crises or especially challenging integration problems.
Details of Progent's Online Computer Support for Baton Rouge Louisiana
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give businesses in Baton Rouge Louisiana the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Baton Rouge Louisiana and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for phone help and asks for no periodic subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Development
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that meet the specific requirements of your company.
- State of the Art Online Access Software
Protected remote access permits Progent's service professionals to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise require a costly personal visit. Sophisticated remote connectivity tools and expert technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT support, performing a broad range of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.