Fast Remote Troubleshooting for Baton Rouge Louisiana Information Networks
For organizations in Baton Rouge Louisiana, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage because they possess the real-world experience and have access to the advanced technology required to resolve the majority of network problems rapidly. This reduces direct costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's environment without compromising system security.
Progent's proven service database application stores thorough records describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services provided to every Progent client by every engineer. This database of issues and solutions is structured as an easily accessible support database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow priority response from vendors' in-house support staff so Progent's remote service specialists are able to arrive at the best solutions promptly.
Remote support services offered by Progent to businesses in Baton Rouge Louisiana include:
Authorized Windows Support
Progent's Microsoft-certified remote service engineers can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a person's technical skills at the master level. CCIEs can resolve the most challenging issues encountered in network design, installation, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their deep experience allows them to fix problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity appliances. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate quickly after a serious breach. Security solutions offered by Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; building secure techniques for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Baton Rouge Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or customizing Help Desk software to address the unique needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center group during high-demand scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk team of seasoned information technology professionals gives your computer users in Baton Rouge Louisiana immediate assistance from a reliable network service group with substantial background providing phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company performance, and Progent's target is to resolve and not just document technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By spotting emerging issues before they grow into downtime, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by multiple operating systems.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Baton Rouge Louisiana, Progent's phone-based computer support specialists can deliver effective and economical system help whenever your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Baton Rouge company has a local independent support technician or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Support for Baton Rouge Louisiana
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Baton Rouge Louisiana the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Baton Rouge Louisiana and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone service and asks for no monthly subscription fee for support services provided during normal working hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for specific business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Development
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that fit the unique requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and remote network tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for High Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.