Fast and Affordable Online Troubleshooting for Baton Rouge Networks
Immediate Remote Support for Baton Rouge NetworksFor businesses located in Baton Rouge or anywhere in Louisiana, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay just for the support that you receive. Unlike typical remote service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and proven processes that promote the maximum level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to interface to your system without compromising network security.

Progent's proven customer support reporting system keeps comprehensive records for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each client by every Progent consultant. This database of problems and fixes is stored as a quickly exploitable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional extensive support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online consulting experts can determine optimal resolutions quickly.

Remote support services provided by Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the money or time to support an internal Call Center but who require quick response from an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent’s Virtual Help Desk Call Center is intended for larger companies and acts as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the most difficult technical challenges, or be available in hectic instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Baton Rouge or anywhere in the state of Louisiana immediate contact with an efficient network service group with extensive background delivering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's aim is to fix instead of merely record IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides remote advanced engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Baton Rouge, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By anticipating possible trouble spots before they expand into downtime, automated monitoring can head off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks powered by multiple operating systems.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's online network support engineers can deliver professional and affordable system support whenever your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Baton Rouge company works with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or particularly complicated integration problems.

Features of Progent's Remote Computer Services for Baton Rouge
Progent's phone support, Internet-based repair, network security expertise, and network management services give businesses in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.













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