Fast Remote Technical Support for Baton Rouge Louisiana IT Networks
Urgent Remote Technical Support for Baton Rouge NetworksFor organizations in Baton Rouge Louisiana, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven methodologies that promote the highest degree of efficiency for online engineering help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system without violating network security.

Progent's sophisticated customer support database system stores comprehensive records describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services provided to every Progent client by any Progent consultant. This database of problems and fixes is stored as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best solutions in the least time.

Online support services offered by Progent to clients in Baton Rouge Louisiana include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you�re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk or enhancing your established one, identifying or customizing Call Center application software to address the particular needs of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to deal with high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center team of veteran information technology professionals gives your customers in Baton Rouge Louisiana instant communication with an efficient network service resource with years of background delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to company performance, and Progent's aim is to resolve rather than just record network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Baton Rouge Louisiana remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your IT support is proactive and automated. By uncovering possible issues before they cause crashes, system monitoring can avoid stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Baton Rouge Louisiana, Progent's phone-based network support engineers can deliver effective and economical IT support whenever your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Baton Rouge business works with a regular independent support technician or maintains an in-house organization that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or particularly complicated integration problems.

Details of Progent's Remote Network Services for Baton Rouge Louisiana
Progent's online support, Internet-based repair, network security consulting, and system management services offer companies in Baton Rouge Louisiana the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



An index of content::

  • 24-7 Microsoft Outlook for Mac Remote Consulting Mac and Exchange Online Troubleshooting
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    Progent's Cisco-Certified network management consultants can show you how to run Cisco's network management tools along with a selection of powerful third-party products to build a comprehensive network management strategy to keep your network running reliably, conserve expensive resources, protect your data, revive quickly from device failure or deliberate assaults, and allow you to add or reassign network resources sensibly and economically as your business grows.

  • 24x7x365 Small Office Computer Consultation Small Business Small Business IT Consulting Firm
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    • Specialists SCCM
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    System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, inventories network resources, guards against corporate data leakage, provides health monitoring, enables safe end-user self service, and offers a common point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help you with any aspect of planning, installing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

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    • Trainer Microsoft Word for Mac
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    Progent offers one-on-one education customized for people who want to expand their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for macOS and Mac OS X applications.

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    • Professional Security Information and Event Management
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    GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of network security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with any of the security services covered within GIAC certification such as auditing network security mechanisms, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

  • Amazon hybrid cloud solutions Coding Amazon AWS integration Developer
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    • Consultant Services Microsoft LCS Server
    Microsoft LCS Server Instant Messaging Specialist

    Microsoft Office Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution featuring advanced security, transparent integration with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and elevated operational efficiencies, increased worker productivity, and better IP security with this simple-to-manage, highly available solution. Successful deployments of Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-authorized consultants can provide the expertise necessary to deliver all the advantages of Microsoft Office Communications Server across your whole corporation.

  • Baton Rouge Server Consulting
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    • Windows 7 Security Integration
    Windows 7 Upgrade Consultancy

    Progent's certified consultants offers offsite and onsite support services to help your company to manage, maintain, and troubleshoot PCs powered by Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, mobile device integration, Wi-Fi network design, and remote system monitoring and alerts.

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    • Top SQL Server 2017 Reporting Services Remote Technical Support
    SQL Server 2017 Automatic Database Tuning Professionals

    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed architecture review or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.

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    • Specialists Flexential Data Center
    Flexential Tampa Colocation Center Consultants

    Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent has a group of IT experts located in the vicinity of Tampa, and Progent also offers online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran DRBC preparedness experts. Progent can also help you to plan and execute a move to the Flexential facility by providing services such as designing system configuration, specifying hardware, system setup and validation, troubleshooting, setting up remote network management, and training your network support team.

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    Progent has 20 years of experience assisting small and mid-size businesses to plan, implement, optimize, administer, and debug IT networks that support telecommuters.

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    • 64-bit Processing Specialist
    Microsoft Expert Network Consultant 64-bit Upgrade

    Progent’s Microsoft-certified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit desktop computing, plan an affordable upgrade process that reduces business interruptions, and deliver inexpensive, professional online help to aid your organization to install 64-bit desktop software and application software on your existing hardware.

  • CCIE Expert Certified Cisco DNA Center Computer Consultants Catalyst 802.11ax AP Setup and Support
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    • CRISC Certified Risk Monitoring Support
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    Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery strategy to prepare for an IT network disaster. Progent can help you define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, zero-downtime network architecture that takes into account availability issues involving a broad array of infrastructure technologies and processes.

  • Cisco ASA and VMware Computer Consultant Cisco Firewall Integration Consultants
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    • Wi-Fi access point patch management Consultant
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    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

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  • Exchange 2010 Upgrade Engineers Immediate Microsoft Exchange 2010 Migration Consulting Services

    • Cisco Switch System Consulting
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    Progent can provide rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE experts can link to your environment via powerful remote support utilities to deliver quick and economical troubleshooting and repair of urgent network infrastructure problems.

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    Progent's Microsoft-certified consultants offer online and on-premises expertise for organizations of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist you to design a local, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with other communication systems like Cisco Video Interop Server. Progent's certified network security consultants can help you create and validate a security strategy for your Skype for Business deployment that meets regulatory requirements.

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    Progent's Cisco-certified CCIE experts can assist you to set up, manage, update, tune and debug Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and migrate efficiently from legacy switches to modern devices.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Mid-size businesses who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

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    Progent's Windows 11 experts offer an array of services to support Windows 11 such as cloud solutions, mobile management, teleworker access, data and identity security, centralized deployment, and Help Desk Call Center services.

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    Progent offers onsite training designed for individuals who want to broaden their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for Mac application software.

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    Progent's CISSP-certified network security consultants can assist organizations of any size with any facet of IT security. Progent can help implement cost-effective cybersecurity systems that guard a small office from modern malware attacks or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, remote, and mobile users accessing IT resources distributed across multiple physical sites and public and private clouds.

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    Progent offers affordable online consulting to help companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on time and on budget.

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    The QTS (formerly Herakles) Colocation Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Sacramento data center as a colocation site or if your business is considering moving your primary or offsite backup equipment to Herakles/QTS, Progent offers a range of budget-friendly services such as data center relocation, equipment deployment and updates, infrastructure optimization, comprehensive project management services, virtualization expertise, remote network monitoring, streamlined system administration, software programming, disaster recovery/business continuity planning and testing, data security assessment, and the use of the Progent Test Lab.

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    Progent can show you how to plan and execute a smooth move to Dynamics GP so that you retain your information, strengthen your protection, enhance your management reporting, take full advantage of Microsoft Office support, and reduce business disruption by designing and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and fixing Microsoft SCOM solutions and offer companies of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises technical support to assist you to fix serious issues detected by SCOM 2012.

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    Progent’s IT outsourcing support offerings for small companies include designing 2003 Server, .NET, and BackOffice environments, managing migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to maximize network reliability and throughput via zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also provides special project assistance for large-scale upgrades and can assist with needs assessment, product inventory, bill of materials development, vendor selection, purchasing logistics, and professional documentation. Progent’s IT outsourcing service also features education for office productivity packages such as Microsoft Office.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet resources while supporting increased productivity by making these applications accessible to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-premier ISA Server 2006 consultants can show you how to design, deploy, set up, and maintain ISA Server 2006 on your network so that your business achieves a smart and economical combination of protection, productivity, and performance.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with planning, installing, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Windows NT.

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    Progent provides network support for mid-size businesses with 100 to 250 network clients. The medium size business or work group has traditionally been an overlooked part of the market for network support expertise. The cost structures and service access practices of major third-party support organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which usually has a modest IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much larger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and proactive server monitoring, significantly lowers the IT support costs of an SMB while providing the small organization with big-company support from professional, world-class experts with background in a wide range of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of network help needed for a medium size organization without budgeting enterprise prices, contact Progent.

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    Progent’s IT outsourcing services offer budget-friendly network support for small organizations. Whether it involves designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or developing a web-based business application, outsourcing your IT engineering services can contain expenses and minimize uncertainties, allowing network service budgets to increase in a more moderate and controlled manner than is feasible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network architecture for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's certified consultants can assist your company to pilot Windows 7 to confirm application and driver compatibility and to determine its performance and stability working in your environment. Progent can also help you to evaluate the potential strategic advantages of moving to Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can help your IT organization to plan and execute a non-disruptive migration to Microsoft Windows 7 from a an older version of Windows.

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    Progent's Microsoft and Cisco premier network consultants can provide expert support for a broad array of products and technologies and can provide that assistance by phone nationwide or onsite in select cities throughout the United States and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a mix of Microsoft Windows and UNIX-family technology. Progent also offers the help of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the support of CISSP-qualified security engineers to handle high-level security design and problem solving. Progent has delivered online troubleshooting to companies in every state in the United States.

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    Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management staff, create an enterprise-wide security plan, automate network management, help with application development, and generate and validate a DR/BC plan.

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    Progent's certified SonicWall firewall consultants can show you how to integrate, maintain, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into an end-to-end security solution and build security into your corporate practices.

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    Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that need network help with the responsiveness common to with small firms but which includes professional client interaction, thorough documentation, and adherence to corporate IT standards. If your enterprise has a sales office located anywhere in California or any area covered by Progent's engineers, Progent can provide a broad array of onsite and on-line network support services and network design assistance.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Access Point consultants can provide affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that gives small businesses world-class defense against spam, viruses, directory harvesting, and other types of e-mail-based attacks on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and antivirus services that ward off email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server vendor, hardware technology, or data center location.

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    Progent's Helpdesk management and co-management services help businesses to cut costs and improve productivity.

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    Progent's Microsoft-certified engineers can assist you to streamline desktop update and patch management by providing expertise with administration solutions that include Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.

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    Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.

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    Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a single platform for financial management, inventory, operations, capacity planning, purchasing, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central consultants can help company to manage your older Dynamics NAV system or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment model.

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    Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and support services to assist you to plan, configure, manage, optimize, and debug Wi-Fi networks that utilize Cisco's Meraki access points. Progent's experts can also assist you to plan and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced security, streamlined management, and consistent operation for all your mobile and desktop endpoints.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.

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