Immediate Online Troubleshooting for Baton Rouge Louisiana Information Networks
For businesses located in Baton Rouge Louisiana, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow end up as big tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's environment without breaching network security.
Progent's powerful technical support reporting system keeps extensive records for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance rendered to every customer by any consultant. This archive of trouble tickets and repairs is structured as a readily searchable internal database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.
Remote technical support services offered by Progent to companies in Baton Rouge Louisiana include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult issues surrounding network infrastructure design, installation, management, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value since their broad experience allows them to fix problems rapidly. In common cases, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network using state-of-the-art remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity devices. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection solutions that can enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly following a serious penetration. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are asked to confirm who you are via a unit that only you have and that uses a separate network channel. A wide range of devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Baton Rouge Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center application software to address the special needs of your business, or providing temporary online personnel to supplement your existing Call Center resources during demanding situations such as software transitions, major updates, or installing new applications.
Progent's Call Center team of veteran information technology consultants offers your customers in Baton Rouge Louisiana immediate contact with an effective network service resource with substantial background providing telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to fix and not simply record IT issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Baton Rouge Louisiana online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your network maintenance is proactive and automated. By spotting looming problems before they grow into crashes, automated monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Baton Rouge Louisiana, Progent's online network support engineers can provide expert and affordable system support the instant your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Baton Rouge organization works with a local freelance support technician or employs an in-house IT staff that can handle common computer issues, ProgentÔŅĹs Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to solve sudden system emergencies or especially complex integration projects.
Details of Progent's Remote Computer Support for Baton Rouge Louisiana
Progent's online support, Internet-based repair, system security expertise, and network administration services offer businesses in Baton Rouge Louisiana the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Baton Rouge Louisiana and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone service and asks for no monthly subscription fee for support services provided during regular business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that match the unique requirements of your company.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise require a costly personal service call. Effective online access tools and expert technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the forefront of network service, performing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.