Fast Online Support for Baton Rouge Computer Networks
Immediate Phone Help for Baton Rouge SystemsFor organizations in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value because they possess the practical background and have access to the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and proven methodologies that permit the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your computer system remotely without compromising corporate security.

Progent's sophisticated customer support reporting application includes extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services rendered to every Progent client by every engineer. This archive of trouble tickets and repairs is organized as a quickly exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit quick access to vendors' internal product engineers so Progent's remote service specialists can arrive at optimal solutions quickly.

Online support services provided by Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Help Desk with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network problems, or be ready in hectic situations when your other support engineers are too busy.

    Progent's Help Desk staff of experienced network experts gives your workers in Baton Rouge or anywhere in the state of Louisiana instant access to a dependable network service group with extensive background offering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to resolve rather than just record IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they expand into crashes, system monitoring can ward off stressful and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a mix of operating systems.
How Your Baton Rouge Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Baton Rouge or throughout the state of Louisiana, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help whenever your business has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Baton Rouge business deals with a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Baton Rouge
Progent's remote support services allow your Baton Rouge organization to experience the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most businesses in Baton Rouge or anywhere in Louisiana, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of network issues. However, IT crises might spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and economical solution to supplement your regular help and to convey valuable information to increase your ability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often rely on independent freelance service providers. While freelance service people carry smaller internal costs than big support organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business demands and simplify future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.