Fast and Affordable Online Support for Baton Rouge Louisiana Information Networks
Fast Phone Support for Baton Rouge NetworksFor companies in Baton Rouge Louisiana, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and proven processes that ensure the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your computer system remotely without compromising corporate security.

Progent's powerful service reporting application stores thorough histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by any engineer. This history of problems and responses is stored as a quickly searchable support database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Online support services provided by Progent to customers in Baton Rouge Louisiana include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Baton Rouge Louisiana instant contact with a reliable support resource with years of experience delivering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a crucial driver of business performance, and Progent's policy is to fix and not merely annotate technical issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they result in downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Baton Rouge Louisiana, Progent's online network support engineers can deliver effective and affordable system help the moment your business requires it. More than 20 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Baton Rouge office has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Baton Rouge Louisiana
Progent's remote technical help services allow your Baton Rouge business to have the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most organizations in Baton Rouge Louisiana, local network support resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical issues. However, serious problems may strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these instances, Progent's online service experts provide an easy, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to increase your ability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than big service organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Microsoft 365, previously called Office 365, is Microsoft's extensive suite of client productivity programs and cloud services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in a variety of subscription plans targeted at markets from students and households to global enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can assist you to evaluate the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid ecosystems that transparently combine local and cloud products and services.

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    Progent's SonicWall firewall experts can show you how to configure, maintain, and update SonicWall firewall devices including the current SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your business operations.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of the time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

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    Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    Microsoft Virtual Server, hosted on the Windows Server 2003 platform and powered by technology first produced by Connectix, provides the power needed to carry out hardware reduction, software upgrade, and server isolation projects via virtualization technology in an enterprise-class computing environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to improve ROI in software programming and piloting, upgrading from outdated mission-critical software, and server consolidation. Progent's certified Virtual Server experts can help your IT staff to evaluate and integrate Microsoft Virtual Server.

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, optimizing and fixing Microsoft SCOM solutions and offer organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical issues detected by SCOM 2012.

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    Progent's Microsoft-certified consultants can provide low-cost remote and onsite help to implement your upgrade to Exchange Server 2010, generate extensive documentation of your new email system, train your IT staff and users to get them ramped up rapidly on Microsoft Exchange 2010, and offer ongoing administrative consulting and engineering help. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    Server proliferation puts pressure on network budgets and management resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of servers and faster return on investment, more leveraged utilization of servers, streamlined operations, increased network availability, and easier manageability. Common usage scenarios for virtual servers include hardware consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and affordable isolation of program development or pilot testing environments from production systems.

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    Progent offers affordable online support to help businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS services. Progent can provide occasional consulting to assist you to overcome technical roadblocks or Progent can provide project management outsourcing services to help you migrate to the Amazon AWS platform on time and on budget.

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable client interactions. Integrated Sales and Customer Service components allow in-house staff to share data to help promote sales success and deliver steady, efficient customer service. Progent can configure the most sensible network environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.

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    Progent's Support for IT Service Providers lets you use Progent's information technology engineers under your own service brand as a transparent arm of your network consulting staff.

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    Progent's Check Point Software consultants can help you select and deploy Check Point Software Firewall utilities and appliances powered by Check Point's technology to provide an affordable and efficient security solution for your IT network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and provide a central stop for on-going network support, administration, education, and design expertise.

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    Progent can assist your organization in any facet of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability infrastructure for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook.

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    Microsoft Windows 8.1 is designed to run on devices ranging from smartphones and tablets to power-user desktops. A wealth of innovative capabilities, such as its touchscreen interface and signature live tiles GUI, provide a wide range of benefits for companies who understand how to exploit them. Progent's Microsoft-certified experts can help get your business up to speed with Microsoft Windows 8.1 and make sure you derive significant competitive advantage from the operating system's many new and enhanced technologies.

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    Progent's Cisco CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    MS Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade solution featuring advanced protection, seamless compatibility with other Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and improved operational efficiencies, enhanced individual productivity, and better intellectual property security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can help you to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth migration that will add business value to your information network

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    Progent's seasoned ransomware recovery consultants can help you to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's webinars offer small companies the affordability, convenience, and versatility of web-based seminars plus the proven pedagogic techniques of experienced teachers who use the latest technology to emulate live, participatory learning environments. Progent can provide webinar training for popular desktop software including components of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Project: MS Dynamics business accounting and management reporting software including Microsoft Dynamics GP; as well as other top desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer expertise with Apple Mac application software. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For business environments based exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is reliable, safe, efficient and aligned with your organization's objectives.

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    Progent's Apple Mac networking consultants can assist you with a wide range of system foundation areas including network architecture, remote and mobile connectivity, internetwork communication, security, and emerging technologies including VoIP and fast wireless networking. For business networks based exclusively on Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the experience and depth to deal with the challenge of planning, integrating, and maintaining a system architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN systems. Progent can also provide skilled experts to help you with Cisco routers and switches.

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    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds developing Microsoft ISA Server-based security installations for IT networks with many sites, remote users, and line-of-business web applications. Progent's ISA Firewall consultants can assist your company in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without adversely limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent delivers the services of Microsoft and Cisco-Certified IT consulting experts to offer customers economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that range from small offices to nationwide enterprises, Progent's expert engineers can show you how to enhance your information system's e-mail architecture, security, reliability, performance, and network administration.

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