Fast Remote Troubleshooting for Baton Rouge Information Networks
Fast Phone Technical Support for Baton Rouge SystemsFor organizations in Baton Rouge or anywhere in the state of Louisiana, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to access your system remotely without breaching network security.

Progent's powerful service database application stores extensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services delivered to each customer by any Progent consultant. This archive of problems and fixes is stored as a conveniently accessible support database that permits Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting experts are able to find optimal resolutions promptly.

Online support services available from Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the resources to assemble and manage an internal Call Center but who require quick access to an effective Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve complex computer system problems, or be available in those situations when your ordinary service providers are swamped.

    Progent's Help Desk staff of experienced network experts offers your computer users in Baton Rouge or anywhere in the state of Louisiana instant assistance from a dependable support group with extensive experience offering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix instead of merely annotate technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they result in crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Baton Rouge or throughout the state of Louisiana, Progent's online network support specialists can deliver expert and affordable system support the moment your business needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Baton Rouge organization works with a local independent consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Baton Rouge
Progent's remote network troubleshooting services enable your Baton Rouge business to enjoy the advantages of immediate, world-class network support without the cost of managing a full-time IT organization. Your information system will derive greater business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most companies in Baton Rouge or anywhere in Louisiana, local network service providers, whether made up of freelance consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, serious problems might spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service experts give you a convenient, quick, and economical way to augment your regular help and to convey valuable knowledge to improve your ability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance consultants have less overhead than big consulting firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your company expands, system downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to insure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture able to deliver the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complex maze of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, in the trenches of network service, performing a broad range of technical tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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