Fast Online Support for Baton Rouge Computer Networks
For organizations in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value because they possess the practical background and have access to the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and proven methodologies that permit the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your computer system remotely without compromising corporate security.
Progent's sophisticated customer support reporting application includes extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services rendered to every Progent client by every engineer. This archive of trouble tickets and repairs is organized as a quickly exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit quick access to vendors' internal product engineers so Progent's remote service specialists can arrive at optimal solutions quickly.
Online support services provided by Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most challenging challenges occurring in network infrastructure planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix problems rapidly. In common cases, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of advanced on-line support tools to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs offer help for the complete line of Cisco's top-selling selection of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security support services available from Progent include: thorough information security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a wide range of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Baton Rouge Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Help Desk with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network problems, or be ready in hectic situations when your other support engineers are too busy.
Progent's Help Desk staff of experienced network experts gives your workers in Baton Rouge or anywhere in the state of Louisiana instant access to a dependable network service group with extensive background offering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to resolve rather than just record IT issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they expand into crashes, system monitoring can ward off stressful and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a mix of operating systems.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Baton Rouge or throughout the state of Louisiana, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help whenever your business has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Baton Rouge business deals with a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Offices in Baton Rouge
Progent's remote support services allow your Baton Rouge organization to experience the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most businesses in Baton Rouge or anywhere in Louisiana, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of network issues. However, IT crises might spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and economical solution to supplement your regular help and to convey valuable information to increase your ability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller companies often rely on independent freelance service providers. While freelance service people carry smaller internal costs than big support organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system is always up and running.
- Build a Solid Basis for Seamless Expansion
Businesses typically begin with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.