Online Network Support

Fast Online Technical Support for Baton Rouge Louisiana Networks
For businesses in Baton Rouge Louisiana, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network issues rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick solutions manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's environment without violating corporate security.

Progent's proven customer support reporting application keeps extensive documentation for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help rendered to each client by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible support database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service specialists can find optimal solutions promptly.

Online support services offered by Progent to clients in Baton Rouge Louisiana include:

• Authorized Microsoft Windows Support
  Progent's Microsoft-certified remote service professionals can deliver computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide variety of platform support such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad range of affordable PC desktop support services to assist you business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex challenges associated with network infrastructure planning, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to resolve problems quickly. In common instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using advanced on-line troubleshooting tools in order to perform fast, secure, and economical analysis and repair.

  Louisiana State Contact Information:
  Progent offers consulting services and onsite technical support throughout the state of Louisiana.
  

  Progent locations in Louisiana State

  City	Address	Phone	Link
  Baton Rouge	Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States	(225) 532-4100	Baton Rouge Network Support Services
  New Orleans	1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States	(504) 684-2333	New Orleans Network Support Services
  Shreveport	401 Market St Shreveport, LA 71101 United States	(318) 693-1900	Shreveport Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity appliances. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide you to carry out the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to identify and isolate breached servers and endpoints and guard clean resources from being compromised. If your Baton Rouge network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Services
  Progent's ransomware recovery experts can help your Baton Rouge company to rebuild an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security experts bring the broad range of skills required to reconstruct all vital facets of a targeted system rapidly and with little loss of data. To find out more, see Progent's ransomware removal and business continuity experts.

• CISM and CISSP Certified System Security Engineers
  Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security support services available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem installations of Exchange, Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's group-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

  Important Linux variants for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

• Help Desk Services
  Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

  Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk team of seasoned network experts offers your computer users in Baton Rouge Louisiana immediate contact with an effective technical support group with substantial experience providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to company performance, and Progent's aim is to solve and not just annotate IT problems.

• Business Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting staff provides online advanced engineering expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Group.

• Unified and Streamlined Administration of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent offers businesses in Baton Rouge Louisiana online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager for your business so your IT support is proactive and automated. By uncovering looming problems before they evolve into crashes, system monitoring can avoid inconvenient and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.

Even if your Baton Rouge office relies on a regular independent consultant or maintains a full time IT staff that can deal with common computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected system crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Baton Rouge Louisiana
Progent's remote network troubleshooting services enable your Baton Rouge business to experience the advantages of immediate, enterprise-class network support without the cost of managing a full-time IT staff. Your network will acquire greater business value by being more available, productive, and protected. Benefits to your company include:

• Seamless remote expansion of your local IT resources
  With most organizations in Baton Rouge Louisiana, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's online service specialists give you an easy, fast, and budget-friendly way to augment your local help and to transfer valuable information to increase your ability to resolve downstream issues locally.

• Reduced Reliance on Freelance Service Providers
  For IT support, smaller offices often rely on independent freelance service providers. Although freelance service people carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support expertise to insure your IT system remains available.

• Build a Scalable Foundation for Seamless Growth
  Businesses often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly designed systems require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business demands and ease downstream expansion.

• Interact with Problem Solvers Instead of Product Resellers
  Smaller companies need guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business success and improving efficiency. They hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

• Proven Methodology
  Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow less critical problems to fester.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from painful and costly availability disruptions.