Fast and Affordable Online Troubleshooting for Baton Rouge Computer Networks
Urgent Remote Support for Baton Rouge NetworksFor companies in Baton Rouge or anywhere in the state of Louisiana, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to solve most network problems rapidly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical online service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes which promote the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to link to your system remotely without compromising network security.

Progent's advanced technical support database system keeps thorough documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance delivered to each Progent client by any Progent engineer. This history of trouble tickets and solutions is organized as a quickly retrievable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote service experts can arrive at the most efficient solutions quickly.

Remote support offered by Progent to businesses in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Baton Rouge or anywhere in the state of Louisiana rapid contact with a large support resource with extensive experience providing telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's policy is to resolve instead of just annotate network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting support and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By spotting looming issues before they cause network outages, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based network support specialists can provide effective and economical system support the instant your company requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Baton Rouge office works with a local freelance consultant or maintains an in-house IT staff that can deal with common computer problems, Progent’s Microsoft certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to deal with unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Baton Rouge
Progent's remote network troubleshooting services enable your Baton Rouge business to experience the benefits of immediate, expert IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Baton Rouge and throughout Louisiana, local network service providers, whether consisting of outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, IT crises may spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations commonly depend on individual freelance service providers. While independent service people carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. These poorly designed environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture able to deliver the solid foundation to meet critical business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.