Fast Online Support for Baton Rouge Louisiana Computer Networks
For companies located in Baton Rouge Louisiana, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers direct expenses since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven processes that permit the highest degree of effectiveness for remote help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to access your company's environment without breaching network security.
Progent's proven technical support database system stores comprehensive records of all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of services rendered to each customer by any consultant. This history of trouble tickets and fixes is organized as a quickly retrievable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with the best solutions quickly.
Remote services offered by Progent to customers in Baton Rouge Louisiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad variety of technology support such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult problems occurring in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to resolve problems quickly. In typical instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your network by means of state-of-the-art remote support tools in order to provide fast, safe, and affordable diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of networking devices by delivering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and isolate infected devices and guard clean assets from being compromised. If your Baton Rouge system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Baton Rouge business to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of cybersecurity specialists have the wide selection of skills required to reconstruct all critical components of a targeted system rapidly and with little loss of data. To learn more, see Progent's ransomware cleanup and business continuity experts.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to recuperate quickly after a serious penetration. Security support services available from Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a wide array of information technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Baton Rouge Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of seasoned network consultants offers your customers in Baton Rouge Louisiana quick communication with a reliable network service resource with substantial background delivering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's target is to solve and not just document network problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Baton Rouge Louisiana remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into network outages, system monitoring can ward off stressful and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Baton Rouge Louisiana, Progent's phone-based computer support engineers are ready to deliver effective and economical system support whenever your company requires it. Over 20 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost time associated with in-person service visits.
Even if your Baton Rouge organization has a regular independent consultant or maintains an in-house organization that know how to handle typical network issues, Progent's Microsoft certified consultants can provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to address unexpected system emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Organizations in Baton Rouge Louisiana
Progent's online IT consulting services enable your Baton Rouge business to enjoy the advantages of timely, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your local support resources
For most businesses in Baton Rouge Louisiana, local computer service providers, whether made up of independent consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, IT crises might strike when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service professionals provide an easy, quick, and economical solution to supplement your local help and to convey useful information to improve your ability to resolve downstream problems locally.
- Less Reliance on Freelance Service Providers
For network support, smaller companies commonly depend on individual freelance service providers. Although freelance service people have less overhead than big service companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your network expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network remains up and running.
- Build a Scalable Foundation for Seamless Growth
Businesses often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture able to deliver the stable foundation to handle current business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical education to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. They do not need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers in-depth expertise for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.