Fast Remote Support for Baton Rouge Computer Networks
For organizations in Baton Rouge or anywhere in the state of Louisiana, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical remote service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where quick fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to connect to your system without breaching corporate security.
Progent's advanced service reporting system stores comprehensive histories for all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help rendered to every Progent client by any Progent consultant. This database of problems and responses is organized as a readily exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft open up additional massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient solutions in the least time.
Remote technical support services available from Progent to companies in Baton Rouge and throughout the state of Louisiana include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design, SharePoint Server 2016 migration consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to assist you business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies an individual's network technology skills at the master level. CCIEs can handle even the most challenging issues surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs are an exceptional value because their broad experience enables them to solve problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using state-of-the-art on-line troubleshooting tools to perform fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs consulting support, Cisco wireless controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist your company to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover thorough data security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers expert online support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a broad range of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help diagnosing problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Baton Rouge Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to support an in-house Call Center but who need fast response from a reliable Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless reinforcement of your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation option to handle the toughest computer system problems, or be ready in those circumstances when your regular service providers are overwhelmed.
Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Baton Rouge or anywhere in the state of Louisiana immediate contact with an efficient support resource with substantial experience offering phone help and online repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant contributor to business efficiency, and Progent's target is to fix instead of simply report IT issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into crashes, proactive monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's online network support engineers can provide professional and cost-effective IT help the instant your organization has to have it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Baton Rouge office deals with a regular independent support technician or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially complicated integration problems.
Benefits of Progent's IT Support for Offices in Baton Rouge
Progent's online network troubleshooting services allow your Baton Rouge business to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local support resources
With most companies in Baton Rouge or anywhere in Louisiana, local network support resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical solution to supplement your regular resources and to convey valuable information to increase your capability to resolve future issues in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While freelance service people carry less internal costs than big service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your network grows, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network remains up and running.
- Create a Scalable Basis for Smooth Expansion
Businesses often begin with an information system implemented on a shoestring budget. Without a strong framework, band-aid fixes often get thrown onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments need careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network architecture able to provide the solid foundation to meet current business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller companies need guidance and technical training to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.