Fast Remote Help for Baton Rouge Louisiana Networks
Fast Online Consulting for Baton Rouge SystemsFor organizations in Baton Rouge Louisiana, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-tested processes which allow the highest degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent's remote service group can communicate with your network remotely without breaching system security.

Progent's proven customer support reporting application includes thorough records for the support that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to every customer by any engineer. This archive of problems and fixes is structured as a readily searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine optimal solutions promptly.

Online technical support services provided by Progent to businesses in Baton Rouge Louisiana include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your Progent consultant so potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your corporate IT support organization. User access to the Help Desk, provision of support, escalation, trouble ticket generation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your internal IT support organization, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your part of support activity as needed. Progent provides initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and education. For more information about ProSight Co-Managed Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals provides your clients in Baton Rouge Louisiana immediate assistance from a reliable network service resource with substantial experience offering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a significant driver of business productivity, and Progent's intent is to solve rather than simply record technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Baton Rouge Louisiana remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your environment so that your IT support is proactive and automated. By uncovering emerging issues before they cause downtime, proactive monitoring can head off disruptive and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a mix of OS platforms.
How Your Baton Rouge Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Baton Rouge Louisiana, Progent's phone-based computer support specialists are ready to deliver professional and affordable system support the moment your organization requires it. More than two decades of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Baton Rouge office deals with a local independent support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Baton Rouge Louisiana
Progent's online IT consulting services allow your Baton Rouge company to have the benefits of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Baton Rouge Louisiana, local computer support providers, whether consisting of outside consultants or a full-time IT staff, can take care of typical technical problems. However, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual service personnel. In these cases, Progent's online service specialists give you a convenient, fast, and affordable solution to supplement your local resources and to convey useful information to increase your ability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than big support organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. These poorly built environments need proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can deliver the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is trying to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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