Fast and Affordable Remote Technical Support for Baton Rouge Louisiana Networks
Immediate Remote Consulting for Baton Rouge SystemsFor companies located in Baton Rouge Louisiana, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve most information system problems rapidly. This reduces direct expenses since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike typical online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick solutions manage to turn into major bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and repair for computer systems of any size. Progent's remote service group can interface to your company's system remotely without breaching system security.

Progent's powerful service reporting application stores comprehensive records for the service that Progent's customers have received. Progent's team consultants have access to the specifics of services delivered to each Progent client by any consultant. This history of anomalies and solutions is organized as a quickly retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts can find the best resolutions quickly.

Online services available from Progent to clients in Baton Rouge Louisiana include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk provides a seamless supplement to your in-house support staff. End user interaction with the Help Desk, provision of technical assistance, escalation, ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your in-house network support staff, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your share of technical support activity as needed. Progent provides startup deployment and provisioning of the professional services PSA software plus workflow documentation, testing and training. For details about ProSight Shared Call Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's patch management services permit your IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or improving your established organization, identifying or enhancing Help Desk application software to meet the unique demands of your company, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with demanding events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology professionals offers your computer users in Baton Rouge Louisiana immediate assistance from a dependable technical support group with extensive experience providing telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's target is to resolve instead of simply document IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote advanced engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For more on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Baton Rouge Louisiana remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into crashes, system monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Baton Rouge Louisiana, Progent's phone-based computer support engineers can deliver professional and affordable IT help the instant your company needs it. More than two decades of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Baton Rouge business works with a local independent consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to fix sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Baton Rouge Louisiana
Progent's remote support services allow your Baton Rouge business to have the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    For most organizations in Baton Rouge Louisiana, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can solve typical network problems. On the other hand, major troubles sometimes occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service specialists offer an easy, fast, and economical way to supplement your local resources and to pass on useful information to increase your ability to handle future problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants have less internal costs than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup support experts to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such badly built environments need proper analysis, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to provide the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and enhancing productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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