Fast Remote Technical Support for Baton Rouge Louisiana IT Networks
For organizations in Baton Rouge Louisiana, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven methodologies that promote the highest degree of efficiency for online engineering help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system without violating network security.
Progent's sophisticated customer support database system stores comprehensive records describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services provided to every Progent client by any Progent consultant. This database of problems and fixes is stored as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best solutions in the least time.
Online support services offered by Progent to clients in Baton Rouge Louisiana include:
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Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of technology support services including Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to help your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs can handle the most difficult issues occurring in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software patches. CCIEs provide excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of advanced on-line support tools to perform quick, secure, and economical diagnosis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices by delivering consulting services that include:
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CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up rapidly after a damaging breach. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you�re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
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Call Center Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or enhancing your established one, identifying or customizing Call Center application software to address the particular needs of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to deal with high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals gives your customers in Baton Rouge Louisiana instant communication with an efficient network service resource with years of background delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to company performance, and Progent's aim is to resolve rather than just record network issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Baton Rouge Louisiana remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your IT support is proactive and automated. By uncovering possible issues before they cause crashes, system monitoring can avoid stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Baton Rouge Louisiana, Progent's phone-based network support engineers can deliver effective and economical IT support whenever your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.
Even if your Baton Rouge business works with a regular independent support technician or maintains an in-house organization that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Baton Rouge Louisiana
Progent's online support, Internet-based repair, network security consulting, and system management services offer companies in Baton Rouge Louisiana the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Baton Rouge Louisiana and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and asks for no periodic retainer for support services provided during normal business hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services include system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized source for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that address the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly personal service call. Sophisticated online access tools and experienced engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoft’s leading server platforms with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.