Fast and Affordable Online Support for Baton Rouge Louisiana Information Networks
For companies in Baton Rouge Louisiana, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and proven processes that ensure the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your computer system remotely without compromising corporate security.
Progent's powerful service reporting application stores thorough histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by any engineer. This history of problems and responses is stored as a quickly searchable support database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.
Online support services provided by Progent to customers in Baton Rouge Louisiana include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to assist you company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges occurring in network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs offer exceptional value since their deep experience allows them to find solutions for problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances by providing services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can help you to locate and isolate infected devices and protect clean resources from being compromised. If your Baton Rouge system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Baton Rouge company to rebuild a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of cybersecurity specialists bring the wide range of skills required to rebuild all vital components of a targeted network rapidly and with minimal data loss. To find out more, see Progent's ransomware cleanup and business continuity expertise.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recover quickly following a damaging penetration. Security solutions available from Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent can provide expert online consulting support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Baton Rouge Louisiana instant contact with a reliable support resource with years of experience delivering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a crucial driver of business performance, and Progent's policy is to fix and not merely annotate technical issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they result in downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Baton Rouge Louisiana, Progent's online network support engineers can deliver effective and affordable system help the moment your business requires it. More than 20 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Baton Rouge office has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address sudden network crises or particularly tough integration problems.
Benefits of Progent's IT Support for Businesses in Baton Rouge Louisiana
Progent's remote technical help services allow your Baton Rouge business to have the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
For most organizations in Baton Rouge Louisiana, local network support resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical issues. However, serious problems may strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these instances, Progent's online service experts provide an easy, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to increase your ability to handle future problems locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than big service organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your network stays up and running.
- Create a Solid Foundation for Seamless Expansion
Companies typically begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business demands and facilitate future expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.