Fast and Affordable Remote Troubleshooting for Baton Rouge Computer Systems
For organizations located in Baton Rouge or anywhere in the state of Louisiana, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick repairs somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which allow the highest degree of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to connect to your company's environment remotely without compromising system security.
Progent's advanced technical support database system maintains extensive histories of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services rendered to each Progent client by every Progent consultant. This history of anomalies and responses is stored as a quickly searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online service experts can find the best solutions quickly.
Online technical services available from Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a person's technical knowledge at the expert level. CCIEs know how to resolve the most difficult challenges occurring in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their broad expertise allows them to solve problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network by means of sophisticated remote troubleshooting tools in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting services, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist you to recover quickly after a damaging penetration. Security support services available from Progent include: in depth data security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile access; guarding your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Baton Rouge Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your established organization, identifying or modifying Help Desk application software to address the special requirements of your business, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals provides your computer users in Baton Rouge or anywhere in the state of Louisiana instant assistance from an effective support resource with extensive experience delivering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company productivity, and Progent's target is to resolve instead of merely record network issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network maintenance is proactive and automated. By detecting potential problems before they result in full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support multiple OS platforms.
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Baton Rouge or throughout the state of Louisiana, Progent's online computer support engineers can deliver expert and economical IT support the instant your business needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Baton Rouge business works with a regular freelance consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to handle sudden system crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Baton Rouge
Progent's phone support, Internet-based repair, system security consulting, and system management services offer businesses in Baton Rouge or throughout the state of Louisiana the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Baton Rouge and is also ideal for customers in more remote regions of Louisiana that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone support and asks for no monthly subscription fee for services delivered during regular working hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal visit. State-of-the-art online access software and experienced technicians together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.