Fast Online Technical Support for Baton Rouge Louisiana Computer Systems
Fast Online Support for Baton Rouge SystemsFor companies located in Baton Rouge Louisiana, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve most information system issues quickly. This reduces immediate expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick fixes somehow turn into substantial bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and proven processes which permit the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating network security.

Progent's sophisticated service reporting system includes comprehensive documentation for the support that Progent's customers have been provided. Progent's team consultants have access to the records of all help rendered to each client by every engineer. This history of anomalies and resolutions is stored as a conveniently accessible proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.

Remote services available from Progent to companies in Baton Rouge Louisiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Baton Rouge Louisiana fast communication with a dependable technical support resource with years of experience delivering telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a crucial driver of company success, and Progent's goal is to fix rather than merely track technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Baton Rouge Louisiana remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause network outages, system monitoring can minimize disruptive and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a variety of operating systems.
How Your Baton Rouge Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Baton Rouge Louisiana, Progent's online network support specialists are ready to provide expert and economical system support whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Baton Rouge company has a regular freelance consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Baton Rouge Louisiana
Progent's online technical help services allow your Baton Rouge business to experience the advantages of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will derive greater business value by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most companies in Baton Rouge Louisiana, local network support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, serious problems sometimes strike when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call support specialists provide a convenient, quick, and budget-friendly solution to supplement your local help and to convey useful knowledge to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations commonly rely on independent freelance service providers. Although freelance service people carry smaller overhead than big service companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid repairs can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built systems require proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations require advice and technical training to negotiate an ever more complex maze of product options available for accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of ISA Server 2006 and offers a easily managed web gateway that delivers a one-server solution for an array of security features including an multi-layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft-certified engineers can help your company to design and execute pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist your organization to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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