Fast and Affordable Remote Troubleshooting for Baton Rouge Louisiana Computer Systems
For businesses located in Baton Rouge Louisiana, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This lowers direct expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you owe just for the support that you receive. In contrast to typical online support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow end up as large invoices. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the highest degree of efficiency for online help and repair for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to link to your network without compromising network security.
Progent's proven technical support reporting application includes extensive records of the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every client by every Progent consultant. This archive of anomalies and repairs is structured as a quickly accessible internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Remote technical services available from Progent to businesses in Baton Rouge Louisiana include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. CCIEs know how to resolve even the most difficult issues associated with network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs offer exceptional value because their depth of experience allows them to find solutions for problems quickly. In common cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system by means of sophisticated on-line support tools to perform efficient, secure, and economical analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of connectivity devices by providing consulting services such as:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to clean up quickly following a damaging breach. Security services offered by Progent cover thorough information security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide range of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Baton Rouge Louisiana instant assistance from an efficient technical support resource with substantial experience delivering phone support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's aim is to fix and not simply track technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Baton Rouge Louisiana remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your network support is proactive and automated. By exposing potential trouble spots before they grow into downtime, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Baton Rouge Louisiana, Progent's online computer support specialists can provide effective and cost-effective IT help the instant your company requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Baton Rouge office works with a regular freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to address unexpected system crises or especially challenging integration problems.
Features of Progent's Online Network Support for Baton Rouge Louisiana
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Baton Rouge Louisiana unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Baton Rouge Louisiana and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone help and requires no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the unique needs of your company.
- Sophisticated Remote Connectivity Tools
Protected remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online access software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious offices whose workers need immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, in the trenches of network service, performing a broad range of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical help, but also a consultant with proven methods for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to every client. The practice of documenting and organizing service activity allows more efficient service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.