For small businesses in Baton Rouge Louisiana, Progent provides support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where quick solutions manage to turn into major invoices. Progent's skill at solving problems efficiently translates into your business conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to access your company's environment remotely without compromising network security.
Progent's advanced customer support reporting system keeps thorough documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance provided to each Progent customer by every Progent engineer. This history of anomalies and fixes is structured as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can determine optimal resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Baton Rouge Louisiana or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's phone-based network support experts have credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to handle almost any emergency that may crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to companies in Baton Rouge include:
Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Progent in addition can deliver a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk software products to handle the special needs of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network consultants provides your workers in Baton Rouge Louisiana fast contact with a large support resource with extensive experience offering telephone-based help and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant enabler of company performance, and Progent's goal is to fix and not merely document network problems.
Progent's Mac consultants can nurture the imaginative components of Macintosh environments by offering remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Baton Rouge Louisiana online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your computer support is proactive and automated. By spotting looming issues before they evolve into network outages, automated monitoring can head off inconvenient and expensive information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple OS platforms.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
|Baton Rouge||Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
|(225) 532-4100||Baton Rouge Network Support Services|
|New Orleans||1340 Poydras Street, Suite 1770
New Orleans, LA 70112
|(504) 684-2333||New Orleans Network Support Services|
|Shreveport||401 Market St
Shreveport, LA 71101
|(318) 693-1900||Shreveport Network Support Services|