For small and midsize companies located in Baton Rouge Louisiana, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most information system problems quickly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you pay just for the services that you receive. Unlike many online support companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast solutions somehow end up as major tabs. Progent's penchant for disposing of problems quickly results in your business spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized technologies and proven processes that ensure the highest level of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's system without breaching system security.
Progent's powerful service database system maintains detailed records of the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support rendered to every Progent customer by any consultant. This database of issues and responses is structured as a readily searchable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast support databases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts can come up with optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Baton Rouge Louisiana or to find out additional information about Progent's online support options, contact Progent at
Online Technical Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's consultants to resolve practically any emergency likely to take place in a small business network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Baton Rouge include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Progent in addition can deliver a wide array of remote PC desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk application software to meet the special demands of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding situations like software migrations, major updates, or installing new business software.
Progent's Call Center team of experienced network experts provides your workers in Baton Rouge Louisiana rapid assistance from a large technical support group with extensive experience delivering phone help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a major contributor to business performance, and Progent's target is to resolve and not merely annotate technical problems.
Progent's Mac consultants can promote the imaginative components of Macintosh systems by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants offer help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Baton Rouge Louisiana remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, system monitoring can avoid disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of platforms.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |