For small companies located in Baton Rouge Louisiana, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent leverage because they have the practical background and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of customized technologies and field-tested processes which promote the maximum level of effectiveness for online consulting and repair for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment without breaching system security.
Progent's highly evolved technical support database system stores detailed histories of the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance delivered to every Progent customer by every consultant. This database of issues and responses is structured as a readily retrievable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service experts can come up with optimal resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Baton Rouge Louisiana or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support experts have credentials in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to resolve practically any problem that may take place in a small company network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support companies with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to clients in Baton Rouge include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology such as system architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to the latest Windows or Linux environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex problems surrounding network planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience allows them to solve even the most intractable problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent support for complex network infrastructure issues that are impacting worker productivity but are beyond the scope of your regular network service group or consultant. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting tools to perform fast, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Baton Rouge Louisiana Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who require quick response from a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your current one, evaluating or modifying Help Desk software products to address the particular needs of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology consultants provides your customers in Baton Rouge Louisiana instant access to a dependable network service group with extensive background offering telephone-based consulting and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a key enabler of business performance, and Progent's policy is to solve rather than merely record IT issues.
Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff provides online advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To learn additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative elements of Mac systems by providing remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide help in a range of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Baton Rouge Louisiana remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in downtime, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks based on multiple operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State