For small and midsize companies in Baton Rouge Louisiana, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support services offer excellent value because they have the real-world background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to end up as big invoices. Progent's skill at handling technical issues efficiently translates into your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and proven processes which permit the maximum level of efficiency for online consulting and repair for small company information networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your environment remotely without violating network security.
Progent's powerful technical support database system keeps thorough histories describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to each Progent client by any engineer. This history of issues and repairs is stored as a quickly exploitable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' in-house support staff so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Baton Rouge Louisiana or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers have certified skills in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to resolve virtually any problem that may occur in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services Offered by Progent to clients in Baton Rouge include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to handle the most stubborn problems occurring in network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to fix the most complex problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network issues that are impacting business efficiency but are not within the scope of your local network maintenance group or consultant. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art on-line support tools in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly after a serious penetration. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Baton Rouge Louisiana Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional phone support plus the available expertise to escalate complex tasks to advanced consultants.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center application software to handle the particular demands of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center team to deal with high-demand events like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of experienced network consultants gives your clients in Baton Rouge Louisiana immediate communication with a large technical support resource with years of background delivering phone consulting and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's goal is to solve rather than merely track network issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To read more on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Baton Rouge Louisiana remote network monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they cause full-scale emergencies, system monitoring can avoid stressful and costly information system crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State