For small businesses located in Baton Rouge Louisiana, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve most network issues quickly. This lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to many online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs manage to turn into big invoices. Progent's skill at solving technical issues efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Over time, Progent has developed a collection of customized technologies and proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's online support team to interface to your network without compromising system security.
Progent's highly evolved customer support database application maintains comprehensive histories describing the service that Progent's clients have received. Progent's team service personnel have access to the records of all help provided to each Progent client by every consultant. This database of trouble tickets and responses is stored as a readily retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts can arrive at optimal solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Baton Rouge Louisiana or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote network support professionals possess credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to manage virtually any crisis likely to take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with multi-operating system environments, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to companies in Baton Rouge include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can deal with even the most difficult challenges surrounding network infrastructure planning, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs are an exceptional value since their broad experience allows them to fix the most complex problems rapidly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive timely assistance for serious network issues that are hurting worker productivity but are outside the comfort zone of your local network maintenance resources. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM and CISSP network security engineers offer a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Baton Rouge Louisiana Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are ideal for small companies who lack the resources to support an internal Call Center but who require fast response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to address the special requirements of your company, or adding temporary phone support personnel to reinforce your in-house Call Center team to handle demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your computer users in Baton Rouge Louisiana fast assistance from a large technical support group with years of experience providing phone help and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's aim is to solve instead of merely report IT problems.
Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group provides online and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Word, and MS Excel. To read more about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative aspect of Apple Mac computing by delivering phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Baton Rouge Louisiana remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State