UNIX, Linux, Solaris, and Apple Mac OS X Online Support for

For small businesses in Baton Rouge Louisiana, Progent provides support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where quick solutions manage to turn into major invoices. Progent's skill at solving problems efficiently translates into your business conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to access your company's environment remotely without compromising network security.

Progent's advanced customer support reporting system keeps thorough documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance provided to each Progent customer by every Progent engineer. This history of anomalies and fixes is structured as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can determine optimal resolutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Baton Rouge Louisiana or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based network support experts have credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to handle almost any emergency that may crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote technical services Offered by Progent to companies in Baton Rouge include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from older applications to current Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier recognition for networking engineers, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value since their depth of expertise allows them to fix the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive immediate help for severe network issues that are impacting business productivity but are beyond the experience of your regular network maintenance resources. Progent's CCIE consultants can communicate with your environment using advanced on-line support technology in order to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Certified MS Windows Support
  Progent's Microsoft-premier online service professionals offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover in depth security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• Call Center Services
  Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small organizations who don't have the resources to support an in-house Call Center but who require quick response from a reliable Help Desk with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk software products to handle the special needs of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios such as software transitions, mass upgrades, or installing new business software.

  Progent's Call Center staff of veteran network consultants provides your workers in Baton Rouge Louisiana fast contact with a large support resource with extensive experience offering telephone-based help and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant enabler of company performance, and Progent's goal is to fix and not merely document network problems.

• Business Applications Services: Training, Development, and Problem Solving
  Progent's Applications Experts Group provides phone-based professional consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Word, and Microsoft Excel. To read more about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac consultants can nurture the imaginative components of Macintosh environments by offering remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Baton Rouge Louisiana online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your computer support is proactive and automated. By spotting looming issues before they evolve into network outages, automated monitoring can head off inconvenient and expensive information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple OS platforms.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.