For small and midsize companies located in Baton Rouge Louisiana, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most information system problems quickly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you pay just for the services that you receive. Unlike many online support companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast solutions somehow end up as major tabs. Progent's penchant for disposing of problems quickly results in your business spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized technologies and proven processes that ensure the highest level of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's system without breaching system security.
Progent's powerful service database system maintains detailed records of the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support rendered to every Progent customer by any consultant. This database of issues and responses is structured as a readily searchable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast support databases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts can come up with optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Baton Rouge Louisiana or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's consultants to resolve practically any emergency likely to take place in a small business network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Baton Rouge include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from legacy systems to current Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and certifies a person's networking skills at the master level. Cisco CCIEs can resolve even the most intractable challenges encountered in network design, deployment, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their deep experience permits them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can get timely support for serious network issues that are lowering worker productivity but are not within the experience of your ordinary computer service resources. Progent's Cisco CCIE engineers can tie into your environment by means of the latest remote support tools to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals can provide network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recover quickly following a serious penetration. Security services offered by Progent cover thorough security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile access; securing your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Baton Rouge Louisiana Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are designed for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk application software to meet the special demands of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding situations like software migrations, major updates, or installing new business software.
Progent's Call Center team of experienced network experts provides your workers in Baton Rouge Louisiana rapid assistance from a large technical support group with extensive experience delivering phone help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a major contributor to business performance, and Progent's target is to resolve and not merely annotate technical problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides remote professional engineering expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Excel. To learn more on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative components of Macintosh systems by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants offer help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Baton Rouge Louisiana remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, system monitoring can avoid disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State