For small businesses in Baton Rouge or anywhere in the state of Louisiana, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they are equipped with the practical experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces immediate expenses since solutions take up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where quick solutions somehow turn into major tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the highest level of effectiveness for online help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without compromising network security.
Progent's powerful customer support reporting system keeps extensive documentation of all service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to every client by every engineer. This archive of anomalies and solutions is organized as a conveniently searchable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and permit quick access to manufacturers' internal product engineers so Progent's remote service experts are able to find the best solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Baton Rouge or anywhere in Louisiana or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online network support engineers offer advanced credentials in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to manage virtually any emergency likely to take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including network architecture, email systems, network and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older systems to current Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get immediate assistance for complex network infrastructure issues that are lowering worker productivity but are not within the scope of your ordinary computer support personnel. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses often request. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who don't have the money or time to support an internal Help Desk but who need fast communication with an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and acts as a transparent extension of your current Helpdesk organization. Progent's Virtual Help Desk can act as an escalation resource to resolve the toughest technical issues, or be available in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk application software to handle the particular needs of your company, or providing occasional online staff to supplement your internal Call Center team to deal with high-demand scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Baton Rouge or anywhere in the state of Louisiana rapid communication with an effective support resource with substantial experience offering phone support and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of business performance, and Progent's policy is to solve instead of simply report technical issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote advanced consulting expertise and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications including CRM, Office Project, Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative elements of Apple Mac systems by providing remote help support and training in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Baton Rouge, or anywhere in the state of Louisiana, remote network monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your network support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.