For small companies in Baton Rouge Louisiana, Progent offers technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast fixes somehow end up as large invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the highest level of efficiency for remote help and troubleshooting for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to link to your network without violating corporate security.
Progent's advanced technical support database application maintains extensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the records of support delivered to every Progent client by every Progent engineer. This database of problems and repairs is organized as a conveniently searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can come up with the best solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Baton Rouge Louisiana or to learn more about Progent's phone support programs, call Progent at
Online Technical Support Services Provided by Progent
Progent's phone-based support professionals possess credentials in an extensive array of products and technologies. This breadth of capability allows Progent's engineers to address practically any problem that may crop up in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-operating system environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Baton Rouge include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems within UNIX/Linux systems based on popular variants of UNIX such as:
Progent in addition offers a wide array of online PC desktop support services including Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center application software to meet the special requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk team to deal with unusually busy situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Baton Rouge Louisiana quick access to a dependable support group with years of experience offering phone help and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's policy is to fix and not simply record network problems.
Progent's Mac professionals can support the imaginative components of Apple Mac computing by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Baton Rouge Louisiana remote network monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they cause downtime, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of operating systems.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |