For small companies located in Baton Rouge Louisiana, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent leverage because they have the practical background and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly results in your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your network without compromising corporate security.
Progent's proprietary technical support reporting system maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services rendered to every customer by any engineer. This history of issues and solutions is stored as a conveniently exploitable proprietary database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists are able to determine optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Baton Rouge Louisiana or to find out more about Progent's online support programs, call Progent at
Remote Technical Services Available from Progent
Progent's remote technical support experts offer certified skills in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to handle virtually any problem that may take place in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To support businesses with multi-operating system environments, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Baton Rouge include:
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent in addition offers a full array of online PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or improving your current one, identifying or customizing Call Center software products to meet the special needs of your company, or adding occasional phone support personnel to supplement your in-house Call Center resources during unusually busy events such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of experienced information technology experts provides your clients in Baton Rouge Louisiana instant access to a reliable technical support group with years of background offering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's goal is to solve and not merely document network issues.
Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac computing by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Baton Rouge Louisiana remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By uncovering potential issues before they expand into downtime, proactive monitoring can head off stressful and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems powered by a combination of platforms.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |