For small companies located in Baton Rouge Louisiana, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional value because they have the practical background and the advanced technology to resolve most information system problems quickly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you receive. Unlike many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where fast fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online engineering help and troubleshooting for small business information networks. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to interface to your environment without compromising network security.
Progent's powerful customer support reporting application stores extensive documentation of all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of all help provided to every Progent client by every consultant. This database of issues and resolutions is structured as a quickly searchable proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the best solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Baton Rouge Louisiana or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support experts possess advanced credentials in a comprehensive set of technologies. This wide range of IT skills permits Progent's consultants to resolve almost any emergency likely to take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help clients with mixed-platform environments, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support provided by Progent to clients in Baton Rouge include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn issues occurring in network design, installation, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience allows them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for complex network problems that are crippling worker productivity but are not within the comfort zone of your local IT service group or consultant. Progent's CCIE support experts can connect to your environment by means of state-of-the-art remote support tools to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-premier online support experts offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP security consultants offer a variety of security solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to clean up quickly following a serious breach. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Baton Rouge Louisiana Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for smaller businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast access to a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center application software to meet the particular requirements of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center group during unusually busy events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network professionals offers your customers in Baton Rouge Louisiana quick contact with a reliable technical support resource with years of background providing telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major enabler of business success, and Progent's intent is to fix instead of merely record network problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides online professional consulting expertise and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Office Project, MS Word, and MS Excel. To read more information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative elements of Mac environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Baton Rouge Louisiana online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive and automated. By anticipating looming issues before they evolve into crashes, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State