For small companies located in Baton Rouge Louisiana, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Online Service Technologies
Over time, Progent has developed an arsenal of optimized technologies and proven methodologies that promote the highest level of effectiveness for online technical support and repair for small business IT networks. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's system remotely without breaching corporate security.
Progent's sophisticated service database application keeps extensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of assistance rendered to every Progent client by every engineer. This archive of trouble tickets and resolutions is organized as an easily exploitable internal database that allows Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Baton Rouge Louisiana or to find out additional information about Progent's online support programs, call Progent at
Online Network Support Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to handle practically any emergency that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services available from Progent to customers in Baton Rouge include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk or revamping your existing one, evaluating or modifying Call Center application software to meet the unique demands of your corporation, or providing temporary phone support staff to supplement your existing Call Center resources to deal with unusually busy events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Baton Rouge Louisiana instant communication with an efficient support resource with years of background offering telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a crucial enabler of business performance, and Progent's aim is to fix instead of merely record technical problems.
Progent's Mac professionals can promote the imaginative elements of Mac systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Baton Rouge Louisiana remote network monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your network support is proactive and automated. By anticipating looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support multiple platforms.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |