UNIX and Linux Online Emergency Help for

For small companies in Baton Rouge Louisiana, Progent offers technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast fixes somehow end up as large invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the highest level of efficiency for remote help and troubleshooting for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to link to your network without violating corporate security.

Progent's advanced technical support database application maintains extensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the records of support delivered to every Progent client by every Progent engineer. This database of problems and repairs is organized as a conveniently searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can come up with the best solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Baton Rouge Louisiana or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's phone-based support professionals possess credentials in an extensive array of products and technologies. This breadth of capability allows Progent's engineers to address practically any problem that may crop up in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-operating system environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to customers in Baton Rouge include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology including system architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems within UNIX/Linux systems based on popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a consultant's technical skills at the master level. CCIEs know how to resolve even the most intractable issues encountered in network infrastructure planning, deployment, management, security, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to fix the most intractable problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service organizations make CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can get immediate support for serious network problems that are lowering worker efficiency but are beyond the scope of your ordinary computer service providers. Progent's CCIE engineers can connect to your environment via state-of-the-art remote support tools to provide efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as VPN technology.

• Authorized Windows Experts
  Progent's Microsoft-premier remote support professionals can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of platform support services including Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of online PC desktop support services including Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recuperate quickly following a serious breach. Security support services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who don't have the money or time to support an internal Help Desk but who need fast response from a dependable Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center application software to meet the special requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk team to deal with unusually busy situations like software transitions, major upgrades, or installing new applications.

  Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Baton Rouge Louisiana quick access to a dependable support group with years of experience offering phone help and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's policy is to fix and not simply record network problems.

• Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Team can supply phone-based advanced engineering support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Excel. For more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac professionals can support the imaginative components of Apple Mac computing by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Baton Rouge Louisiana remote network monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they cause downtime, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of operating systems.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.