Urgent Phone Technical Support for Baton Rouge Louisiana UNIX, Linux, or Sun Solaris NetworksFor small companies located in Baton Rouge Louisiana, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote support engineers represent excellent leverage because they have the practical background and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly results in your company spending less cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your network without compromising corporate security.

Progent's proprietary technical support reporting system maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services rendered to every customer by any engineer. This history of issues and solutions is stored as a conveniently exploitable proprietary database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists are able to determine optimal resolutions in the least time.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Baton Rouge Louisiana or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote technical support experts offer certified skills in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to handle virtually any problem that may take place in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To support businesses with multi-operating system environments, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to customers in Baton Rouge include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy applications to current Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Baton Rouge LouisianaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most stubborn problems surrounding network design, integration, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide excellent value because their deep experience allows them to resolve the most difficult problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get immediate help for severe network issues that are impacting business efficiency but are outside the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced on-line support tools in order to perform quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.

  • Certified Microsoft Windows Experts
    Windows Expertise for Baton Rouge LouisianaProgent's Microsoft-premier remote service engineers offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition offers a full array of online PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified System Security Specialists for Baton Rouge LouisianaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up rapidly following a serious breach. Security support services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; installing firewalls; building safe architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the resources to support an in-house Help Desk but who require fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk or improving your current one, identifying or customizing Call Center software products to meet the special needs of your company, or adding occasional phone support personnel to supplement your in-house Call Center resources during unusually busy events such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of experienced information technology experts provides your clients in Baton Rouge Louisiana instant access to a reliable technical support group with years of background offering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's goal is to solve and not merely document network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Office Project, MS Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac computing by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Baton Rouge Louisiana remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By uncovering potential issues before they expand into downtime, proactive monitoring can head off stressful and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems powered by a combination of platforms.

How Your Baton Rouge Louisiana Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

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    Progent's Cisco-certified SIP integration consultants can assist organizations of any size to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based SIP trunks and offer cost-effective remote or onsite expertise to assist you to migrate efficiently to a modern communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business or Lync for access to a SIP PSTN trunk.

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    Progentís IT outsourcing packages offer economical computer consulting for small companies. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building an on-line business solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing network support expenses to grow in a more linear and controlled manner than is possible by building up a large, all-purpose in-house network support organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network foundation for your vital business software based on Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.

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    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Medium-size companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.

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    Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and also have quick access to Progentís Microsoft certified network consulting professionals. With Progent's affordably priced network support programs, mid-size organizations can select a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small and midsize company information systems enterprise-class reliability, security and performance.

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    Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that improves cloud readiness, supports the most popular smart phones and tablets, allows single login with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the broad technical skills and experience to resolve the many technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    Microsoft Dynamics GP/Great Plains 2010 accounting is a comprehensive business management platform that integrates data and operations across your business, communicates easily with other applications, and brings together employees, customers and vendors unrestricted by time or place. Designed for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to install and manage a reliable, protected server and communications environment to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your business exploit the full potential of Microsoft Dynamics GP 2010.

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    Progent's Help Desk management and co-management services help companies to cut costs and improve productivity.

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    Progent's Cisco-certified IT engineers can help you design an affordable, high availability Internet connection solution that can achieve 24x7 Internet access through a wide range of high availability Internet network technologies including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to help you apply the most current techniques for 24x7 Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet availability.

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  • SCCM 2016 MDM Online Technical Support Expert Microsoft Certified SCCM 2016 and Windows 10 Support
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    Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you create reports that let you analyze your business more effectively, turning uncooked information into useful understanding of your company and customers.

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    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device management platform or assist you to enhance your current SCCM 2012 environment to accommodate your changing business needs. Also, Progent can help you to create an infrastructure that fully supports SCCM by providing expertise with associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    Progent offers rapid online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your network via advanced remote support tools to deliver quick and economical troubleshooting and remediation of critical network infrastructure issues.

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    Progent applies no service activation charge and asks no retainer for services provided during normal business hours. Progent's small granularity does away with large bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed. .

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    Remote continuous network monitoring, automated alerts, and periodic reports are vital to preserving the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a level of protection that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) options delivered as economical services designed to assist you to detect and fix a an array of network issues before they can disrupt productivity.

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    Progent can supply small companies with an IT management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business objectives. Your company can develop and implement a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer.

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  • Virtual Help Desk Online Technical Support Microsoft Certified Partner Co-managed Service Desk Network Consulting
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    Progent offers the support of Microsoft-certified consultants and seasoned database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security consultants to help you to assess the likely advantages of SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and configure an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

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