UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support Services for

For small and midsize companies located in Baton Rouge or anywhere in the state of Louisiana, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your business spending less cash.

Progent's Remote Support Technologies
Over time, Progent has developed a collection of customized tools and proven methodologies which permit the maximum degree of efficiency for online help and repair for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's remote service group to connect to your system remotely without compromising system security.

Progent's powerful customer support reporting application keeps detailed records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support delivered to every Progent customer by any engineer. This archive of trouble tickets and resolutions is organized as an easily searchable support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft permit access to other extensive technical support databases and allow priority access to vendors' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Baton Rouge or anywhere in Louisiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's online support professionals have certified skills in an extensive array of disciplines. This breadth of capability enables Progent's engineers to manage virtually any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-OS environments, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to small businesses in Baton Rouge and anywhere in the state of Louisiana include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can provide emergency online help for diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates an individual's networking knowledge at the expert level. CCIEs can handle the most difficult problems associated with network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. CCIEs represent an exceptional value since their deep expertise permits them to find solutions for even the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive immediate support for severe network problems that are lowering worker efficiency but are not within the experience of your local network support resources. Progent's CCIE consultants can connect to your computer system by means of sophisticated on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Certified MS Windows Expertise
  Progent's Microsoft-certified online support experts offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a full array of remote desktop services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

• CISSP and ISSAP Certified System Security Professionals
  Progent's qualified CISM and CISSP security consultants offer a range of security solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly following a serious breach. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online support services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Support
  Progent's Call Center programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk services are well suited for smaller organizations who lack the budget to create an internal Help Desk but who want fast communication with a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique needs of your business, or adding temporary phone support staff to reinforce your in-house Help Desk group to handle high-demand events such as software migrations, major upgrades, or installing new business software.

  Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Baton Rouge or anywhere in the state of Louisiana immediate communication with a reliable support resource with extensive experience providing telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a significant contributor to company productivity, and Progent's target is to resolve and not merely track technical issues.

• Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team provides remote professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To learn more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac experts can support the artistic elements of Macintosh computing by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.

  Online Network and Server Monitoring Support
  Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they expand into crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.