Fast Online Technical Support for Baton Rouge Louisiana UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Baton Rouge Louisiana, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical experience and the advanced tools to resolve most information system problems rapidly. This reduces direct expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. Unlike many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick fixes somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest level of effectiveness for remote help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching corporate security.

Progent's proprietary technical support reporting system maintains detailed documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of support delivered to each client by every engineer. This archive of issues and fixes is stored as an easily exploitable internal database that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to additional massive technical support databases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the best solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Baton Rouge Louisiana or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's consultants to tackle practically any emergency likely to take place in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.

To support customers with multi-operating system environments, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based services Offered by Progent to companies in Baton Rouge include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Baton Rouge LouisianaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical skills at the master level. CCIEs know how to handle the most difficult challenges occurring in network planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few support firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get immediate assistance for complex network infrastructure problems that are hurting worker efficiency but are beyond the scope of your ordinary network support resources. Progent's Cisco CCIE support experts can tie into your network via advanced remote troubleshooting technology to perform fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Experts
    MS Windows Experts for Baton Rouge LouisianaProgent's Microsoft-certified online support professionals can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration expertise, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop services including Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Premier System Security Consultants
    CISSP Premier System Security Consultants for Baton Rouge LouisianaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile access; protecting your email system from spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for smaller organizations who lack the budget to assemble and manage an internal Help Desk but who require quick access to an efficient Call Center with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Call Center group to handle high-demand events like software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned network professionals gives your customers in Baton Rouge Louisiana fast assistance from an effective support resource with years of experience delivering phone help and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of company efficiency, and Progent's goal is to resolve instead of merely annotate network issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Word, and Office Excel. For more on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the imaginative components of Macintosh systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Baton Rouge Louisiana online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your IT support is proactive rather than reactive. By anticipating emerging problems before they grow into crashes, automated monitoring can ward off stressful and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems based on a variety of platforms.

How Your Baton Rouge Louisiana Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

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    GIAC was founded in 1999 to certify the knowledge of computer security experts. GIAC certifications are recognized by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the security disciplines addressed within GIAC accreditation including evaluating infrastructure vulnerability, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices.

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    Progent's Microsoft certified consultants provide small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical software rapidly and automatically to specified workers, lower product costs and adhere to licensing agreements by determining patterns of usage, improve Windows security by increasing your knowledge of vulnerability and by delivering critical patches, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by fully utilizing the administrative functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch control, and resource monitoring management including program and appliance inventory.

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    Progent's Windows 11 consulting experts can provide an array of services for Windows 11 such as Microsoft 365 integration, mobile device management and synchronization, teleworker connectivity, data and identity security, centralized provisioning, and Help Desk Call Center support.

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    Progent offers cost-effective online consulting to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    If you are a network engineer with technical support experience, joining Progent and assisting Progent's clients will expand your skills through interaction with Progent's staff of motivated, high-output consultants. Progent's focus on offering IT expertise and computer support to small and midsize businesses will give you the opportunity to work closely with decision makers and add tangibly to the growth of dynamic companies. In addition, Our virtual office environment offers the most advanced technology for remote support and wireless access to allow you to deliver fast solutions when you take on business-critical problems.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues.

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    Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran DRBC preparedness experts. Progent can also help you to design and carry out a migration to the Flexential facility by providing services such as planning system configuration, recommending hardware, system configuration and validation, debugging, streamling remote network management, and training your IT support team.

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    Our Experts Group provides support in important areas including Macintosh networking and applications; Expertise for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and specialized program support; Chief Information Officer, management information analyst, and project management outsourcing; Custom applications design and deployment; Web site, electronic business, EDI, and client information portal development and deployment; DBM support and efficiency consulting; Business intelligence consulting; and Telecom architecture support.

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    Exchange Server 2013 includes major improvements to the capabilities of Exchange Server 2010 and delivers important new features plus a redesigned structure. These improvements affect key IT areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Microsoft Exchange 2013.

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    For large organizations, Progent can supplement internal IT groups by providing world-class background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can act as a transparent local supplement of enterprise network management. Progent's enterprise consulting services include company-wide security, online branch office support, system design, Sarbanes Oxley compliance, project planning, and top-level support for multi-site network environments based on Enterprise Windows 2000. Progent can provide on-site engineers and specialists to assist with a site move or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.

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    Progent's Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is an accounting and business analysis solution based, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its modular design you can license only the capability you currently require, with the option to expand users and enlarge functionality in the future. Progent's Dynamics GP/Great Plains consulting experts can show you how to install, customize and manage the latest release of Microsoft Dynamics GP or upgrade smoothly from an older edition.

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    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

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    Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

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