For small and midsize businesses located in Baton Rouge or anywhere in the state of Louisiana, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has developed a collection of customized tools and field-proven processes that permit the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your computer system without breaching system security.
Progent's advanced technical support reporting application includes thorough records of the support that Progent's customers have been provided. Progent's team service personnel have access to the history of support rendered to every customer by every Progent consultant. This database of issues and repairs is organized as a conveniently exploitable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Baton Rouge or anywhere in Louisiana or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to tackle almost any emergency likely to occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to customers in Baton Rouge and throughout the state of Louisiana include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network consultants, and certifies an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs provide exceptional value because their depth of experience enables them to solve the most complex problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate assistance for serious network problems that are crippling business productivity but are outside the scope of your ordinary IT support personnel. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated on-line troubleshooting technology in order to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-premier online service engineers offer network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration,
Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who lack the budget to create an in-house Call Center but who need quick communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or enhancing Call Center software to address the special demands of your business, or adding occasional phone support personnel to supplement your internal Help Desk resources to handle unusually busy scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology professionals provides your clients in Baton Rouge or anywhere in the state of Louisiana instant contact with a reliable network service group with years of experience providing phone help and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial driver of business efficiency, and Progent's aim is to solve rather than simply record technical issues.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can support the imaginative facets of Macintosh computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your network support is proactive and automated. By anticipating looming issues before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State