Urgent Phone Consulting for Baton Rouge UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Baton Rouge or anywhere in the state of Louisiana, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives.

Progent's billing model for online support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at disposing of technical issues quickly translates into your company conserving money.

Progent's Online Technical Support Tools
Over time, Progent has developed a collection of customized tools and field-proven processes that permit the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your computer system without breaching system security.

Progent's advanced technical support reporting application includes thorough records of the support that Progent's customers have been provided. Progent's team service personnel have access to the history of support rendered to every customer by every Progent consultant. This database of issues and repairs is organized as a conveniently exploitable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Baton Rouge or anywhere in Louisiana or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to tackle almost any emergency likely to occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support businesses with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to customers in Baton Rouge and throughout the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Consultants for Baton Rouge, LouisianaThe Cisco CCIE credential is the premier accreditation for network consultants, and certifies an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs provide exceptional value because their depth of experience enables them to solve the most complex problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate assistance for serious network problems that are crippling business productivity but are outside the scope of your ordinary IT support personnel. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated on-line troubleshooting technology in order to provide quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Certified Windows Expertise
    Windows Support for Baton Rouge, LouisianaProgent's Microsoft-premier online service engineers offer network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and configuration, Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Professionals for Baton Rouge, LouisianaProgent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who lack the budget to create an in-house Call Center but who need quick communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or enhancing Call Center software to address the special demands of your business, or adding occasional phone support personnel to supplement your internal Help Desk resources to handle unusually busy scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology professionals provides your clients in Baton Rouge or anywhere in the state of Louisiana instant contact with a reliable network service group with years of experience providing phone help and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial driver of business efficiency, and Progent's aim is to solve rather than simply record technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac professionals can support the imaginative facets of Macintosh computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your network support is proactive and automated. By anticipating looming issues before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a combination of platforms.

How Your Baton Rouge Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
225-532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
504-684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
318-693-1900 Shreveport Network Support Services

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    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Mid-size businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.

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    Progent has created several security packages intended to deliver larger corporations an independent and thorough security evaluation from a group of premier security engineers. All Progent's network security assessment bundles feature a suite of services including network scans from inside and from beyond your network security perimeter, expert interpretation of captured data by accredited security consultants, production of a paper explaining the findings, plus a live concise executive summary and an in-depth live outbrief for internal IT administrators.

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    For businesses that have a combination of Mac and Microsoft Windows desktops, there exist two basic alternatives for using Windows-only software on an Apple Mac: remote access to an actual Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a networked Microsoft Windows-powered PC to use Microsoft Windows applications and share network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on a Mac system so you are able to use Windows applications locally. Progent's Mac technology consultants can assist you to maintain these solutions for running Microsoft Windows programs on your Macs and can also help your business to assess and install other products for Microsoft Windows PC emulation.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to design and carry out a smooth migration from your existing SQL Server deployment to SQL Server 2017.

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    Network monitoring commonly consists of observing a network’s resource usage in order to uncover throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be used to monitor mixed-platform networks where UNIX and Windows operate together. Progent's network support consultants can show you how to use both these tools to tune and troubleshoot your network. Progent's Linux support services provide small businesses and developers help with managing and servicing UNIX and Linux networks that work with Windows-based technology.

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    Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email components to lower hardware expense and administrative hassle. You can use Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the potential advantages of Exchange Online, plan a network topology that fits your business needs and budget, implement an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your IT team and users, and deliver as-needed consulting and technical support.

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    Progent's seasoned solution designers and programmers can assist your business to create enhancements to Microsoft GP/Great Plains that address the unique requirement of your business without losing the advantages of seamless Windows integration. Progent can also provide expertise with a range of development tools that can be utilized to create integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Email Guard from Postini provides continually updated spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a standard Postini license, you can still get the use of Postini’s Perimeter Management services through Progent’s E-Mail Guard antispam and virus defense service program. Progent’s certified e-mail security professionals can help you develop an email safety strategy that features spam filtering and virus defense products and processes.

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    Progent's Microsoft-certified consultants can provide cost-effective remote support and development services to help you to plan, deploy, manage, and troubleshoot Microsoft SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise search, workflows, and other tools to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's popular desktop programs like Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from previous versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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    Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated email infrastructure to lower capital expense and management overhead. You can use Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to assist your organizations to evaluate the benefits of Exchange Online, design a solution that makes sense for your business needs and IT budget, implement an efficient migration from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and provide as-needed consulting and technical support.

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    Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) solution based on leading practices promoted by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.

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    If you have a company IT system with 10 to 50 network users, Progent's computer outsourcing services free your business from dependence on an individual independent consultant while giving you affordable and dependable access to high-quality network expertise. By providing network support help when you need it, offering specialized knowledge for critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you use, Progent offers you an affordable solution for maximizing the business value of your small business network. Progent is the intelligent way for small organizations to build and support a robust and secure IT system and to benefit from quick access to the skilled consulting typically restricted to enterprises who are able to afford a large in-house IT group.

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    Progent is seeking to find staff-level, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants with Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISM or comparable security credentials; and high-end system design consultants with a background in mobile solutions, wireless connectivity, service continuity, workplace recovery, data preservation, and VMware. Progent also seeks employees who can join our team of helpdesk support specialists and off-site support experts. In addition, We are hiring talented managers who can perform effectively in our fast-paced, virtual office culture.

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    Widows Server 2012 R2 Hyper-V enhances server virtualization in key areas such as multitenancy, flexible network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce network expenses and improve availability.

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    Progent's ProSight Virtual hosting services provide small and midsize businesses a range of benefits such as reduced capital costs, savings on operational expense, improved executive focus, world-class security, greater availability, and regulatory compliance.

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    Progent's ProSight family of managed services are designed to offer organizations who maintain small in-house network support staffs with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include flat-rate network management costs, smart automation of common management processes, ongoing absorption of the latest information technology, graceful transition from legacy systems to modern solutions, improved fit between information technology with business goals, access to veteran IT consultants, and allowing management to concentrate on business instead of fast-evolving information technology.

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