For small businesses in Baton Rouge or anywhere in the state of Louisiana, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they are equipped with the practical experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces immediate expenses since solutions take up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where quick solutions somehow turn into major tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the highest level of effectiveness for online help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without compromising network security.
Progent's powerful customer support reporting system keeps extensive documentation of all service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to every client by every engineer. This archive of anomalies and solutions is organized as a conveniently searchable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and permit quick access to manufacturers' internal product engineers so Progent's remote service experts are able to find the best solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Baton Rouge or anywhere in Louisiana or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online network support engineers offer advanced credentials in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to manage virtually any emergency likely to take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including network architecture, email systems, network and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older systems to current Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get immediate assistance for complex network infrastructure issues that are lowering worker productivity but are not within the scope of your ordinary computer support personnel. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM and CISSP security engineers can provide a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to recover quickly following a serious penetration. Security support services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small companies often need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for small organizations who lack the money or time to support an internal Help Desk but who require quick response from an efficient Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless reinforcement of your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the most difficult computer system issues, or be ready in those situations when your other resources are overwhelmed.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software to handle the unique needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your clients in Baton Rouge or anywhere in the state of Louisiana immediate communication with an efficient network service resource with extensive experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a crucial enabler of company efficiency, and Progent's target is to fix instead of merely annotate network problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based professional engineering support and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To find out more information on Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic aspect of Mac computing by offering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they result in full-scale emergencies, system monitoring can head off disruptive and costly information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.