For small and midsize businesses located in Baton Rouge or anywhere in Louisiana, Progent offers help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system issues quickly. This lowers immediate costs because service calls take up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor fixes manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Service Tools
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to interface to your company's network without breaching corporate security.
Progent's highly evolved service reporting application stores thorough histories for the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services provided to each client by any consultant. This database of problems and responses is organized as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to other vast support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can determine the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Baton Rouge or anywhere in Louisiana or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support professionals offer advanced credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's consultants to manage almost any emergency likely to take place in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services available from Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs can handle the most intractable challenges occurring in network planning, integration, maintenance, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness since their broad expertise enables them to find solutions for the most difficult problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive timely help for severe network issues that are lowering worker productivity but are not within the experience of your regular computer service personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of advanced on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to recover quickly after a serious penetration. Security solutions available from Progent cover in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Baton Rouge Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small organizations who lack the resources to build and maintain an internal Help Desk Call Center but who require quick response from an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to address the particular needs of your company, or adding temporary online staff to work with your existing Help Desk Call Center group to deal with unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Baton Rouge or anywhere in the state of Louisiana immediate assistance from a dependable network service group with years of background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a major enabler of company performance, and Progent's policy is to resolve instead of just annotate IT issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides remote advanced engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as CRM, Office Project, MS Word, and Office Excel. For more information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative elements of Apple Mac environments by offering remote help services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating potential issues before they expand into downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.