Urgent Remote Support for Baton Rouge Louisiana UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Baton Rouge Louisiana, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve most network issues quickly. This lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to many online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs manage to turn into big invoices. Progent's skill at solving technical issues efficiently translates into your company conserving cash.

Progent's Remote Service Tools
Over time, Progent has developed a collection of customized technologies and proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's online support team to interface to your network without compromising system security.

Progent's highly evolved customer support database application maintains comprehensive histories describing the service that Progent's clients have received. Progent's team service personnel have access to the records of all help provided to each Progent client by every consultant. This database of trouble tickets and responses is stored as a readily retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts can arrive at optimal solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Baton Rouge Louisiana or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote network support professionals possess credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to manage virtually any crisis likely to take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.

To support clients with multi-operating system environments, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Online technical support services provided by Progent to companies in Baton Rouge include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Baton Rouge LouisianaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can deal with even the most difficult challenges surrounding network infrastructure planning, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs are an exceptional value since their broad experience allows them to fix the most complex problems rapidly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive timely assistance for serious network issues that are hurting worker productivity but are outside the comfort zone of your local network maintenance resources. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Baton Rouge LouisianaProgent's Microsoft-premier remote support engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Certified Network Security Professionals for Baton Rouge LouisianaProgent's certified CISM and CISSP network security engineers offer a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are ideal for small companies who lack the resources to support an internal Call Center but who require fast response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to address the special requirements of your company, or adding temporary phone support personnel to reinforce your in-house Call Center team to handle demanding events like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your computer users in Baton Rouge Louisiana fast assistance from a large technical support group with years of experience providing phone help and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's aim is to solve instead of merely report IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Word, and MS Excel. To read more about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can promote the creative aspect of Apple Mac computing by delivering phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Baton Rouge Louisiana remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple operating systems.

How Your Baton Rouge Louisiana Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

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    Progent's Cisco-certified CCIE consultants can help you to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move smoothly from outdated appliances to current devices.

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    SQL Server 2005 offers indispensable, familiar tools to IT experts as well as to network users, lessening the difficulty of creating, integrating, managing, and using company data and analytical applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in planning and building data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Intune consultants can help your company to understand the business value of adopting Microsoft Intune for managing your web-facing mobile computers including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help you to configure security and compliance policies, plan and deploy test systems to confirm the benefits of Microsoft Intune for your network, deploy Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.

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    Cisco has designed a full array of routers including routers designed to deliver the security, performance, and availability required by organizations ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a reliable foundation for your network and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Routers.

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    Progent's Microsoft-certified consultants can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can help you plan, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Progent's Cisco-certified CCIE experts can help organization to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move efficiently from legacy appliances to modern devices.

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    Progent's Wi-Fi site survey services help you to design, implement and troubleshoot a Wi-Fi network adapted to your environment, offering your business a WLAN that delivers the coverage, speed, capacity, Quality of Service, security, and hand-off capability your business requires. Wireless site survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging a functioning wireless LAN.

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    Progent's Cisco Meraki wireless access point consultants provide remote and on-premises support to assist organizations of any size to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or device.

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    Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, team, develop an enterprise-wide security plan, automate network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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    Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks world-class availability, protection, and productivity.

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    Progent can provide cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-centric or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed expertise to help you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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    Progent's Check Point Software firewall consultants can help you plan, integrate, and manage firewall environments that rely on Check Point Next Generation security gateways and Check Point's subscription-based security services. Progent can also assist you maintain older Check Point firewalls or upgrade efficiently to Check Point's next-generation firewalls.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server 2011 requires an IT expert with hands-on expertise and extensive knowledge in designing and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and SBS 2008. This expertise assures you success in installing, administering, and servicing IT environments powered by the Microsoft SBS line of servers and programs.

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    Progent provides customers the services of engineers who have earned some of the computer industry's most prestigious certifications. Progent thinks that customers deserve to be sure that their IT service consultants have formal testing plus broad practical experience so that Progent's customers can use Progent's support with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor support than is available to uncertified service providers, allowing Progent to offer clients a higher level of computer support. In addition, recognized certifications such as CISM or CISSP for IT security can aid corporate clients to show compliance with regulatory requirements by engaging the assistance of accredited IT experts.

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