For small and midsize companies located in Baton Rouge Louisiana, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to turn into major bills. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Service Technologies
Over time, Progent has developed an array of customized technologies and proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's environment without violating network security.
Progent's highly evolved technical support database application keeps thorough documentation for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to each customer by every engineer. This database of anomalies and solutions is structured as a quickly accessible support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Baton Rouge Louisiana or to find out additional information about Progent's online support options, call Progent at
Phone-based Support Services Available from Progent
Progent's online support professionals offer credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to handle practically any emergency likely to occur in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to clients in Baton Rouge include:
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Progent also can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk application software to handle the unique demands of your business, or providing occasional online staff to work with your in-house Call Center resources to deal with demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology experts gives your computer users in Baton Rouge Louisiana immediate contact with a dependable support group with substantial background providing telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a solid contributor to company success, and Progent's goal is to fix and not simply record technical issues.
Progent's Mac consultants can promote the artistic facets of Macintosh environments by delivering remote consulting services and education in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Baton Rouge Louisiana remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they result in full-scale emergencies, remote monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of operating systems.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |