Urgent Remote Technical Support for Baton Rouge Louisiana UNIX or Linux SystemsFor small and midsize businesses in Baton Rouge Louisiana, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers direct costs since solutions require a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many online support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow end up as big bills. Progent's penchant for dealing with problems quickly results in your company spending less money.

Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes that permit the highest degree of efficiency for online engineering help and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's system remotely without violating network security.

Progent's advanced service database application stores thorough documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services provided to every Progent customer by any Progent consultant. This history of problems and repairs is stored as a readily searchable support database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical databases and permit fast access to manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Baton Rouge Louisiana or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online technical support professionals have advanced credentials in a comprehensive array of products and technologies. This broad scope of technical skills allows Progent's consultants to address virtually any crisis that may take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-OS environments, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Remote support services provided by Progent to clients in Baton Rouge include:

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who don't have the money or time to create an in-house Help Desk but who require fast communication with an efficient Call Center with professional phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to meet the unique requirements of your business, or adding temporary online personnel to reinforce your existing Help Desk group during unusually busy events such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology consultants gives your workers in Baton Rouge Louisiana immediate access to a large technical support resource with extensive background offering phone help and online diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a major contributor to business success, and Progent's target is to fix rather than simply report IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply online professional consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To learn additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac experts can support the imaginative aspect of Apple Mac computing by delivering remote help services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Baton Rouge Louisiana online network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they expand into network outages, remote monitoring can ward off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a mix of operating systems.

How Your Baton Rouge Louisiana Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services

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