For small and midsize companies located in Baton Rouge or anywhere in the state of Louisiana, Progent offers help for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services represent excellent leverage because they have the real-world experience and the advanced technology to solve most network issues rapidly. This lowers immediate expenses because service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as big invoices. Progent's skill at solving problems efficiently results in your business spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a collection of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your system remotely without compromising system security.
Progent's sophisticated technical support database application includes detailed documentation of all service that Progent's clients have received. Progent's authorized service personnel have access to the history of services rendered to every customer by any engineer. This history of issues and repairs is organized as an easily retrievable internal database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online service specialists can find the best solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Baton Rouge or anywhere in Louisiana or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive set of technologies. This broad scope of technical skills allows Progent's consultants to handle practically any emergency that may occur in a small company network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to customers in Baton Rouge and throughout the state of Louisiana include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of information technology such as system architecture, messaging systems, system and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges occurring in network design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value because their deep experience allows them to resolve the most complex problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for severe network problems that are impacting business efficiency but are beyond the comfort zone of your local computer maintenance providers. Progent's Cisco CCIE consultants can tie into your computer system using the latest on-line support tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-qualified online support experts can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Qualified Network Security Consultants
Progent's certified CISM and CISSP security consultants can provide a variety of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to clean up quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Baton Rouge Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who lack the budget to assemble and manage an internal Help Desk but who want quick response from an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a transparent addition to your established Help Desk organization. Progent's Virtual Call Center can act as an escalation alternative to handle the most difficult technical issues, or be ready in overflow instances when your regular service providers are overwhelmed.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or revamping your established one, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team to deal with high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Baton Rouge or anywhere in the state of Louisiana instant contact with a large network service group with substantial background providing phone support and remote troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a key contributor to business efficiency, and Progent's goal is to resolve instead of merely report technical problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the artistic aspect of Macintosh environments by delivering remote consulting support and training in imaging, sound, and video. Progent's consultants can provide help in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Baton Rouge, or anywhere in the state of Louisiana, remote network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can ward off inconvenient and costly service crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.