For small and midsize businesses in Baton Rouge or anywhere in Louisiana, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. This reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for solving problems quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for small and midsize company information systems. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to link to your environment remotely without compromising system security.
Progent's proprietary technical support reporting system includes comprehensive records describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent client by any Progent engineer. This database of issues and solutions is structured as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Baton Rouge or anywhere in Louisiana or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online consulting professionals offer credentials in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's consultants to address virtually any problem likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To support businesses with mixed-OS environments, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services Offered by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can handle the most stubborn challenges occurring in network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value because their broad experience allows them to fix the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so you can receive immediate help for complex network infrastructure issues that are impacting worker efficiency but are beyond the comfort zone of your local computer support providers. Progent's CCIE support experts can connect to your computer system via advanced on-line troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-qualified online service engineers offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Qualified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up quickly following a damaging breach. Security support services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for smaller organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult computer system issues, or be ready in those circumstances when your regular resources are too busy.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or revamping your established one, selecting or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing occasional online staff to supplement your existing Help Desk resources to handle demanding scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Baton Rouge or anywhere in the state of Louisiana instant assistance from an effective support resource with extensive background delivering phone support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to resolve rather than merely track network issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the creative elements of Mac computing by providing remote consulting services and education in graphics, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring services based on MS Operations Manager network monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into network outages, system monitoring can minimize disruptive and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.