Fast Remote Technical Support for Baton Rouge Louisiana Networks
For organizations located in Baton Rouge Louisiana, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This lowers direct expenses since service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote support firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where quick solutions somehow end up as major tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to access your network without breaching corporate security.
Progent's sophisticated service reporting system includes comprehensive records describing the support that Progent's clients have received. Progent's staff engineers have access to the history of all help provided to each customer by any engineer. This history of problems and repairs is organized as a quickly accessible support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft open up other vast technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Remote support offered by Progent to businesses in Baton Rouge Louisiana include:
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist you company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can handle the most challenging problems encountered in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value because their broad experience permits them to find solutions for problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via state-of-the-art on-line support technology in order to provide fast, safe, and affordable diagnosis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading selection of infrastructure devices by delivering consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly following a serious breach. Security support services offered by Progent cover comprehensive data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Baton Rouge Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Baton Rouge Louisiana immediate access to an effective technical support resource with years of experience delivering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business productivity, and Progent's target is to resolve instead of simply report network problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Baton Rouge Louisiana online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your IT maintenance is proactive rather than reactive. By anticipating potential problems before they evolve into full-scale emergencies, system monitoring can ward off disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Baton Rouge Louisiana, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system help the moment your company requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Baton Rouge office has a local independent consultant or employs a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to deal with sudden system crises or particularly challenging integration problems.
Features of Progent's Online Computer Support for Baton Rouge Louisiana
Progent's online help, remote troubleshooting, system security consulting, and network management services offer businesses in Baton Rouge Louisiana unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Baton Rouge Louisiana and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online service and asks for no monthly retainer for support services provided during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive IT solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Software
Protected remote access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive personal visit. Effective remote access software and expert technicians together allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.