Immediate Remote Technical Support for Baton Rouge Networks
For businesses in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the maximum level of efficiency for online engineering help and repair for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.
Progent's proven technical support database system stores thorough documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to every customer by every Progent consultant. This database of trouble tickets and responses is structured as an easily searchable support knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best solutions quickly.
Remote services available from Progent to customers in Baton Rouge and throughout the state of Louisiana include:
Certified MS Windows Experts
Progent's Microsoft-qualified remote support professionals can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a person's networking knowledge at the master level. Cisco CCIEs can resolve the most difficult issues encountered in network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to resolve problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of infrastructure appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover thorough data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad array of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Baton Rouge Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to assemble and manage an internal Help Desk but who need fast access to an effective Help Desk with professional phone support as well as the expertise to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your existing one, evaluating or customizing Call Center software to meet the unique demands of your company, or providing temporary phone support personnel to supplement your existing Call Center group to handle unusually busy situations such as software migrations, major upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants gives your clients in Baton Rouge or anywhere in the state of Louisiana rapid assistance from a dependable support group with substantial experience providing phone consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's aim is to solve rather than simply document IT issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your network support is proactive and automated. By exposing emerging issues before they result in crashes, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can provide effective and economical system help whenever your company has to have it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Baton Rouge organization relies on a local freelance consultant or maintains an in-house organization that can handle common network issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to address sudden network crises or especially tough integration problems.
Features of Progent's Online Network Services for Baton Rouge
Progent's phone support, remote repair, network security expertise, and network management services give businesses in Baton Rouge or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Baton Rouge and is also ideal for customers in geographic areas of Louisiana that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online support and imposes no ongoing retainer for services delivered during regular working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management and Software Development
Amazon MWS Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that fit the specific needs of your company.
- Advanced Remote Access Software
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge remote access tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing service records allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.