Fast and Affordable Remote Technical Support for Baton Rouge Louisiana Computer Systems
For companies located in Baton Rouge Louisiana, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow end up as major bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and field-tested processes which promote the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to connect to your company's network without violating system security.
Progent's sophisticated technical support reporting application includes comprehensive documentation of the support that Progent's customers have received. Progent's team engineers have access to the specifics of all help rendered to every Progent customer by every consultant. This archive of issues and responses is stored as a quickly exploitable internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.
Online technical services available from Progent to companies in Baton Rouge Louisiana include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help your company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and migration support and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and certifies a person's networking skills at the master level. CCIEs can handle even the most difficult issues encountered in network design, installation, maintenance, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an excellent value because their broad expertise allows them to resolve problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of state-of-the-art on-line troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs deployment support, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist you to identify and quarantine breached devices and guard undamaged assets from being compromised. If your Baton Rouge system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Baton Rouge organization to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists bring the wide selection of skills necessary to rebuild all critical components of a compromised network rapidly and with little data loss. To find out more, visit Progent's ransomware cleanup and operational continuity services.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate rapidly following a serious breach. Security support services available from Progent cover comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to address a broad range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Baton Rouge Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology consultants offers your customers in Baton Rouge Louisiana quick communication with an efficient support resource with years of experience delivering phone support and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a major enabler of business performance, and Progent's intent is to resolve and not just record technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group can supply remote and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Baton Rouge Louisiana remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By exposing looming trouble spots before they cause downtime, remote monitoring can ward off inconvenient and expensive service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Baton Rouge Louisiana, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your business has to have it. Over two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Baton Rouge office deals with a local freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progent's Microsoft certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the experience to fix unexpected system crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Offices in Baton Rouge Louisiana
Progent's remote support services allow your Baton Rouge business to have the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by being more reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local support resources
With most companies in Baton Rouge Louisiana, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of technical problems. However, IT crises might strike when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these situations, Progent's online support experts offer a convenient, quick, and economical solution to supplement your local help and to convey useful knowledge to increase your ability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people carry smaller overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your company to wait for help during an IT crisis. As your network expands, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network stays available.
- Build a Solid Foundation for Seamless Growth
Companies often begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to offer the stable foundation to handle critical business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical training to navigate through an ever more complicated maze of product options capable of promoting business growth and improving efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each client. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.