Immediate Online Help for Baton Rouge Louisiana Networks
Immediate Remote Technical Support for Baton Rouge SystemsFor businesses in Baton Rouge Louisiana, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. This lowers direct expenses because service calls accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies that permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system remotely without compromising system security.

Progent's proven customer support database application keeps thorough histories of the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to every Progent client by any Progent engineer. This history of issues and repairs is organized as a conveniently exploitable support database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists are able to arrive at the best solutions quickly.

Online support services available from Progent to clients in Baton Rouge Louisiana include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides maximizing the security and functionality of your computer network, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your existing organization, evaluating or modifying Help Desk Call Center software products to handle the special requirements of your business, or providing temporary phone support staff to reinforce your existing Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of experienced network experts gives your workers in Baton Rouge Louisiana fast contact with an efficient support resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a major driver of company success, and Progent's aim is to solve and not merely record technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Baton Rouge Louisiana remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By anticipating looming problems before they cause crashes, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of OS platforms.
How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Baton Rouge Louisiana, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help the moment your organization has to have it. Over two decades of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Baton Rouge company deals with a regular independent consultant or employs a full time organization that can deal with day-to-day network issues, Progent's Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to address sudden network crises or especially complicated integration problems.

Features of Progent's Remote Computer Services for Baton Rouge Louisiana
Progent's online support, remote repair, system security consulting, and system administration services give companies in Baton Rouge Louisiana unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it.

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