Fast and Affordable Online Support for Baton Rouge Computer Networks
For businesses located in Baton Rouge or anywhere in Louisiana, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to solve most information system issues quickly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where fast repairs manage to turn into major invoices. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and field-tested processes that ensure the maximum degree of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your computer system remotely without breaching corporate security.
Progent's sophisticated technical support database application stores detailed documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every client by any Progent engineer. This archive of anomalies and resolutions is stored as an easily exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.
Online technical support services provided by Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates a person's networking knowledge at the expert level. CCIEs can handle even the most complex challenges encountered in network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide excellent value since their deep experience allows them to fix problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system via advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure products by offering services that include:
CISM and CISSP Qualified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover quickly after a serious penetration. Security solutions available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad range of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the resources to support an internal Call Center but who want quick access to an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk software to address the particular requirements of your company, or adding occasional online staff to work with your in-house Help Desk Call Center team during unusually busy events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network consultants provides your computer users in Baton Rouge or anywhere in the state of Louisiana instant access to an effective support resource with years of background providing phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a crucial driver of business performance, and Progent's intent is to fix rather than merely report technical problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff offers phone-based professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By anticipating possible trouble spots before they result in network outages, proactive monitoring can head off stressful and expensive network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the instant your organization has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Baton Rouge business relies on a regular freelance support technician or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected system crises or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Baton Rouge
Progent's phone help, remote troubleshooting, system security consulting, and network management services give businesses in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Baton Rouge and is also ideal for customers in more remote areas of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online service and imposes no ongoing subscription fee for services delivered during normal working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that address the special needs of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal visit. Effective remote access tools and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each consultant to each client. The practice of documenting and organizing support records results in more effective service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.