Immediate Online Technical Support for Baton Rouge IT Networks
Urgent Phone Help for Baton Rouge SystemsFor organizations located in Baton Rouge or anywhere in the state of Louisiana, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the practical background and are equipped with the sophisticated tools required to solve most information system issues quickly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow end up as large invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to connect to your network without violating network security.

Progent's advanced service reporting system keeps thorough documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the details of assistance delivered to every customer by any consultant. This history of issues and fixes is organized as a conveniently retrievable support knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up other vast technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.

Remote services available from Progent to clients in Baton Rouge and throughout the state of Louisiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software products to handle the unique needs of your corporation, or adding occasional online staff to reinforce your existing Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals gives your workers in Baton Rouge or anywhere in the state of Louisiana rapid communication with a dependable support group with extensive experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's intent is to fix instead of merely track IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online advanced consulting expertise and training in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a mix of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your business has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Baton Rouge company relies on a regular independent support technician or employs a full time organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden system crises or especially complex integration problems.

Features of Progent's Remote Computer Services for Baton Rouge
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Baton Rouge or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.