Fast Remote Technical Support for Baton Rouge Computer Networks
Immediate Online Support for Baton Rouge NetworksFor organizations in Baton Rouge or anywhere in Louisiana, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools necessary to solve most information system problems rapidly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where quick solutions manage to turn into big bills. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote help and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your network without violating corporate security.

Progent's advanced technical support database application maintains thorough records for all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent client by every Progent consultant. This history of problems and responses is stored as an easily retrievable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.

Remote support services available from Progent to customers in Baton Rouge and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with professional telephone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk application software to handle the special needs of your company, or adding temporary online staff to reinforce your existing Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of experienced network consultants gives your workers in Baton Rouge or anywhere in the state of Louisiana quick access to a dependable support resource with extensive background providing phone help and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a key driver of business performance, and Progent's aim is to resolve rather than just report IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By detecting possible trouble spots before they cause network outages, proactive monitoring can ward off disruptive and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a variety of OS platforms.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Baton Rouge or anywhere in the state of Louisiana, Progent's online network support engineers can deliver effective and cost-effective IT help the instant your company needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Baton Rouge office works with a regular independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address unexpected network crises or particularly complex integration problems.

Features of Progent's Online Computer Support for Baton Rouge
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your business world class IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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