Immediate Remote Troubleshooting for Baton Rouge IT Networks
Immediate Online Technical Support for Baton Rouge SystemsFor organizations located in Baton Rouge or anywhere in the state of Louisiana, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and proven processes that promote the highest level of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to connect to your system remotely without compromising network security.

Progent's proven technical support reporting application stores extensive histories of all service that Progent's customers have received. Progent's team service personnel have access to the history of assistance provided to each client by any Progent consultant. This history of issues and responses is organized as a quickly retrievable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available additional massive technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting experts can find the best solutions quickly.

Online services available from Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or modifying Call Center software products to handle the unique needs of your business, or providing temporary phone support staff to supplement your internal Call Center resources to handle unusually busy scenarios like software transitions, major updates, or installing new business software.

    Progent's Call Center team of experienced network professionals provides your clients in Baton Rouge or anywhere in the state of Louisiana immediate communication with an effective support resource with substantial background providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a solid contributor to business success, and Progent's aim is to resolve instead of merely annotate network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into network outages, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a combination of platforms.
How Your Baton Rouge Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Baton Rouge or throughout the state of Louisiana, Progent's phone-based network support specialists are ready to provide professional and affordable IT support the moment your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Baton Rouge office has a regular freelance support technician or maintains a full time organization that know how to handle common computer issues, Progent’s Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Baton Rouge
Progent's online network troubleshooting services enable your Baton Rouge organization to realize the benefits of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most companies in Baton Rouge and throughout Louisiana, nearby computer support providers, whether represented by outside consultants or an internal IT staff, can handle typical network issues. However, IT crises sometimes strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call support specialists give you an easy, fast, and budget-friendly way to augment your regular resources and to convey valuable information to increase your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on independent freelance service providers. While independent consultants carry less internal costs than larger support organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your company grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly built systems require careful assessment, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies need guidance and technical education to navigate through an increasingly complicated array of technology options available for promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.