Fast Online Troubleshooting for Baton Rouge Louisiana Information Networks
Urgent Online Support for Baton Rouge NetworksFor businesses in Baton Rouge Louisiana, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast repairs somehow turn into big bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and repair for computer networks of all sizes. Progent's online support team can connect to your system without violating system security.

Progent's powerful service reporting application stores extensive histories describing the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance delivered to every Progent customer by every engineer. This archive of problems and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.

Online support services offered by Progent to customers in Baton Rouge Louisiana include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Baton Rouge Louisiana fast assistance from an efficient technical support resource with extensive experience offering telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a crucial contributor to business success, and Progent's goal is to fix rather than simply track network issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Baton Rouge Louisiana online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your environment so that your network support is proactive and automated. By uncovering emerging issues before they result in downtime, system monitoring can head off inconvenient and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a combination of operating systems.
How Your Baton Rouge Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Baton Rouge Louisiana, Progent's phone-based network support engineers can provide professional and economical system support the instant your organization requires it. Over two decades of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Baton Rouge company relies on a local freelance consultant or employs an in-house organization that know how to deal with common computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Organizations in Baton Rouge Louisiana
Progent's online support services enable your Baton Rouge organization to realize the advantages of immediate, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being more reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Baton Rouge Louisiana, local computer service providers, whether represented by outside consultants or an internal IT staff, can resolve typical network problems. On the other hand, major troubles can strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service specialists give you an easy, fast, and affordable way to augment your local resources and to transfer valuable knowledge to increase your ability to handle future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses often depend on independent freelance service providers. While freelance service people have less overhead than big service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business expands, network downtime and problems with vital software become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information architecture created on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built systems require proper analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical education to negotiate an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progent's Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is a financial and business analysis package built, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and configure, and with its modular design you can purchase only the capability you currently require, with the option to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP support experts can help you install, configure and manage the current version of Microsoft Dynamics GP or migrate smoothly from an earlier edition.

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    Progent can help you to understand the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to build and manage hybrid ecosystems that seamlessly integrate local and cloud products and services.

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