Immediate Remote Technical Support for Baton Rouge Louisiana Networks
For businesses in Baton Rouge Louisiana, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick repairs manage to end up as big invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes which promote the maximum degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's system without compromising system security.
Progent's advanced technical support reporting application keeps thorough documentation for the service that Progent's clients have received. Progent's authorized consultants have access to the history of all help rendered to each Progent customer by any consultant. This archive of issues and repairs is structured as a readily retrievable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional vast technical databases and allow quick response from vendors' internal product engineers so Progent's online consulting specialists can determine optimal resolutions promptly.
Online services provided by Progent to clients in Baton Rouge Louisiana include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging challenges associated with network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via state-of-the-art on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity devices by providing services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight line of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software to handle the particular needs of your company, or adding occasional phone support staff to supplement your existing Help Desk team during unusually busy situations such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology consultants offers your computer users in Baton Rouge Louisiana fast access to an efficient network service resource with substantial experience offering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company efficiency, and Progent's policy is to solve and not just record IT problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, remote monitoring can minimize stressful and costly network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Baton Rouge Louisiana, Progent's phone-based network support specialists can provide professional and affordable system help the instant your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Baton Rouge company has a regular freelance consultant or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Computer Services for Baton Rouge Louisiana
Progent's online support, remote troubleshooting, network security expertise, and system administration services give companies in Baton Rouge Louisiana unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Baton Rouge Louisiana and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online service and imposes no monthly retainer for support services provided during regular working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized specialists with experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that meet the unique needs of your company.
- Advanced Remote Connectivity Software
Secure remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and remote system monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the front lines of network service, executing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each client. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.