Immediate Remote Technical Support for Baton Rouge Louisiana IT Networks
Fast Online Technical Support for Baton Rouge SystemsFor businesses in Baton Rouge Louisiana, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical background and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. This reduces direct expenses since service calls use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast fixes somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to interface to your environment without violating network security.

Progent's proven service database system maintains extensive documentation of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of services delivered to every customer by every Progent engineer. This database of anomalies and repairs is stored as a readily exploitable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's remote consulting specialists can find optimal resolutions in the least time.

Remote technical services available from Progent to businesses in Baton Rouge Louisiana include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and fast restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk software to handle the unique needs of your business, or adding occasional phone support personnel to supplement your in-house Call Center group during demanding situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network experts offers your workers in Baton Rouge Louisiana quick communication with an efficient technical support group with years of background providing phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's intent is to resolve rather than merely annotate network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote professional consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To read more about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Baton Rouge Louisiana remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By anticipating emerging trouble spots before they grow into downtime, system monitoring can minimize disruptive and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on multiple platforms.
How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Baton Rouge Louisiana, Progent's phone-based network support engineers are ready to provide effective and affordable system support the moment your company has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Baton Rouge company works with a local independent support technician or maintains an in-house organization that can deal with the majority of network problems, Progent�s Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Baton Rouge Louisiana
Progent's remote IT consulting services allow your Baton Rouge business to experience the advantages of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Baton Rouge Louisiana, local computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals offer an easy, quick, and budget-friendly solution to supplement your regular resources and to convey useful knowledge to improve your capability to handle future issues in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller overhead than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Without a robust framework, band-aid repairs often get piled onto a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to handle critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of technology options capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of IT service, performing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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