Fast Remote Help for Baton Rouge Louisiana IT Networks
Urgent Online Help for Baton Rouge SystemsFor organizations located in Baton Rouge Louisiana, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as large invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to interface to your company's network remotely without compromising network security.

Progent's powerful service database system keeps extensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support rendered to each client by any Progent consultant. This database of trouble tickets and responses is organized as a conveniently exploitable proprietary database that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical support databases and allow fast response from vendors' in-house product engineers so Progent's online service experts can determine the best resolutions promptly.

Online support provided by Progent to clients in Baton Rouge Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center team of veteran information technology experts provides your workers in Baton Rouge Louisiana fast communication with an efficient technical support resource with years of background offering phone help and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid contributor to company efficiency, and Progent's intent is to solve and not merely annotate technical problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Baton Rouge Louisiana online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a combination of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Baton Rouge Louisiana, Progent's online computer support specialists are ready to deliver effective and economical system support the moment your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Baton Rouge company deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the time or the experience to solve unexpected system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Baton Rouge Louisiana
Progent's remote technical help services enable your Baton Rouge business to experience the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most businesses in Baton Rouge Louisiana, nearby network support resources, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of technical issues. However, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable solution to augment your local help and to pass on useful information to increase your ability to handle future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. Although freelance consultants have less internal costs than big support companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to wait for help during an emergency. As your network grows, network downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your IT system remains available.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the business. These poorly built systems require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



An index of content::

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    Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to support your evolving IT needs. Also, Progent can help you to build an infrastructure that fully supports SCCM by providing expertise with associated Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Progent's Microsoft-certified experts can deliver a variety of technical services to assist organizations of all sizes to install, manage, and support environments that incorporate workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to create test labs to assess Windows 8.1 and plan and execute Windows 8.1 migration projects based on leading practices.

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    Progent offers national online phone support and troubleshooting services for companies who operate Solaris networks or whose IT systems feature a combination of Sun Solaris and Microsoft Windows technology. Remote network consulting provides maximum return for your information technology dollar by protecting user efficiency and limiting the time billed for network repair services. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to solve the majority of network issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or via a combination of telephone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP premier security specialists to help with the most challenging network issues.

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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery between sites that are up to 185 miles (300km) away from one another. Progent's team of veteran network experts can help you to plan, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with tasks like assigning disk pools, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster DR solution to show compliance with information assurance standards and government requirements.

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    Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you avoid the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.

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