Fast and Affordable Remote Troubleshooting for Baton Rouge Louisiana IT Networks
For businesses in Baton Rouge Louisiana, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology required to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where quick repairs manage to end up as major bills. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to communicate with your environment without violating network security.
Progent's powerful technical support reporting system stores thorough histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each customer by any Progent engineer. This history of issues and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Remote support provided by Progent to clients in Baton Rouge Louisiana include:
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Certified Windows Expertise
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of platform support services such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and indicates a consultant's network technology knowledge at the expert level. CCIEs can deal with even the most complex challenges encountered in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer excellent value since their depth of expertise enables them to solve problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your environment via advanced remote support tools to provide quick, secure, and economical analysis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure products by delivering services that include:
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CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux network against assaults or assist you to clean up quickly after a serious penetration. Security support services offered by Progent cover comprehensive information security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent can provide expert online support to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad range of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid restoration of important files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Support
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk software products to handle the unique needs of your business, or adding temporary phone support staff to supplement your in-house Call Center resources to handle demanding situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts gives your clients in Baton Rouge Louisiana rapid assistance from an efficient support group with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company performance, and Progent's intent is to resolve and not just record technical problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Baton Rouge Louisiana remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into crashes, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a combination of platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Baton Rouge Louisiana, Progent's online network support engineers are ready to deliver professional and economical IT help whenever your business requires it. Over two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Baton Rouge office works with a local independent consultant or employs a full time IT staff that can deal with typical network issues, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complex integration problems.
Details of Progent's Online Network Support for Baton Rouge Louisiana
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer companies in Baton Rouge Louisiana the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Baton Rouge Louisiana and is also ideal for networks in geographic regions that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and imposes no monthly subscription fee for support services provided during normal business hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Development
MySQL Management and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that match the unique requirements of your company.
- Advanced Online Access Software
Secure online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal visit. Effective remote access tools and experienced technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.