Immediate Online Technical Support for Baton Rouge IT Networks
For organizations located in Baton Rouge or anywhere in the state of Louisiana, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional value because they possess the practical background and are equipped with the sophisticated tools required to solve most information system issues quickly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow end up as large invoices. Progent's skill at solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to connect to your network without violating network security.
Progent's advanced service reporting system keeps thorough documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the details of assistance delivered to every customer by any consultant. This history of issues and fixes is organized as a conveniently retrievable support knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up other vast technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.
Remote services available from Progent to clients in Baton Rouge and throughout the state of Louisiana include:
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help you company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services include providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult issues encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network by means of the latest on-line support technology to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking devices by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide array of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Baton Rouge Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software products to handle the unique needs of your corporation, or adding occasional online staff to reinforce your existing Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced network professionals gives your workers in Baton Rouge or anywhere in the state of Louisiana rapid communication with a dependable support group with extensive experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's intent is to fix instead of merely track IT problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online advanced consulting expertise and training in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your business has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Baton Rouge company relies on a regular independent support technician or employs a full time organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden system crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Baton Rouge
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Baton Rouge or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Baton Rouge and is also ideal for networks in more remote regions of Louisiana that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online support and requires no monthly subscription fee for support services delivered during regular working hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, MS Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the special needs of your company.
- Advanced Online Access Software
Protected online access allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal visit. Sophisticated remote access software and expert technicians together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.