Fast and Affordable Online Technical Support for Baton Rouge IT Networks
For companies in Baton Rouge or anywhere in the state of Louisiana, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-qualified security experts to help with high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as large invoices. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to access your network remotely without breaching corporate security.
Progent's sophisticated customer support database system maintains detailed records for the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help rendered to each customer by every engineer. This archive of trouble tickets and repairs is structured as a readily searchable internal database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote service experts can come up with the most efficient resolutions promptly.
Online technical services offered by Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve even the most difficult problems encountered in network infrastructure design, deployment, maintenance, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to solve problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using state-of-the-art remote support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking products. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services to improve the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up rapidly after a serious breach. Security services offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced online consulting services to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Baton Rouge Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the money or time to create an in-house Call Center but who require fast response from an effective Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource to handle complex technical problems, or be ready in hectic instances when your ordinary service providers are too busy.
Progent's Call Center team of experienced network professionals gives your clients in Baton Rouge or anywhere in the state of Louisiana rapid access to a large support group with extensive experience offering phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key enabler of business productivity, and Progent's aim is to solve and not merely document technical problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they expand into network outages, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can deliver effective and economical system support the instant your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Baton Rouge company relies on a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Baton Rouge
Progent's online IT consulting services enable your Baton Rouge organization to realize the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
For most companies in Baton Rouge or anywhere in Louisiana, local network service providers, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes spring up when your regular resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service specialists provide a convenient, fast, and economical way to augment your regular resources and to convey useful information to improve your ability to resolve future problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance service providers. Although independent service people have smaller internal costs than big support firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your business grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system is always available.
- Create a Scalable Foundation for Seamless Expansion
Companies typically begin with an information system created on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These badly designed systems need proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to provide the stable foundation to meet current business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller companies require advice and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.