Fast Online Troubleshooting for Baton Rouge Louisiana Information Networks
Immediate Online Technical Support for Baton Rouge SystemsFor businesses located in Baton Rouge Louisiana, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. This lowers direct costs since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's environment without compromising network security.

Progent's sophisticated technical support reporting application keeps extensive records for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help rendered to every Progent customer by every consultant. This archive of problems and solutions is organized as a quickly exploitable support database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at the best resolutions in the least time.

Remote support services available from Progent to businesses in Baton Rouge Louisiana include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you�re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progents shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progents Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Baton Rouge Louisiana rapid communication with an effective network service group with extensive experience delivering phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's target is to solve instead of simply record technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they result in network outages, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of operating systems.
How Your Baton Rouge Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Baton Rouge Louisiana, Progent's phone-based computer support specialists can deliver professional and affordable system help whenever your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Baton Rouge business relies on a regular freelance support technician or employs an in-house organization that can handle typical computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve sudden network emergencies or especially complicated integration problems.

Features of Progent's Online Network Services for Baton Rouge Louisiana
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Baton Rouge Louisiana the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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