Fast Remote Help for Baton Rouge Louisiana Information Networks
Fast Remote Support for Baton Rouge SystemsFor organizations in Baton Rouge Louisiana, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies that promote the maximum level of efficiency for online technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your network remotely without breaching corporate security.

Progent's advanced customer support database system includes thorough documentation describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services rendered to each client by every Progent consultant. This history of problems and solutions is structured as an easily exploitable proprietary database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft open up additional extensive technical databases and allow priority access to vendors' in-house support staff so Progent's online service experts are able to find the most efficient solutions in the least time.

Online support services offered by Progent to customers in Baton Rouge Louisiana include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast restoration of vital files/folders, applications, images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Baton Rouge Louisiana fast communication with an efficient network service group with years of background delivering phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a major contributor to business performance, and Progent's target is to resolve rather than just record IT issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Baton Rouge Louisiana remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks that support a variety of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Baton Rouge Louisiana, Progent's online network support engineers can deliver professional and affordable system help the moment your company needs it. More than two decades of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Baton Rouge organization works with a local independent consultant or employs a full time organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Network Services for Baton Rouge Louisiana
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give companies in Baton Rouge Louisiana unparalleled leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    SQL Server 2016 offers significant enhancements in speed, scale, security, high-availability, mobile computing integration, plus integrated business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to help businesses of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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