Fast and Affordable Remote Troubleshooting for Baton Rouge Louisiana IT Networks
Fast Phone Consulting for Baton Rouge NetworksFor businesses in Baton Rouge Louisiana, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology required to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where quick repairs manage to end up as major bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to communicate with your environment without violating network security.

Progent's powerful technical support reporting system stores thorough histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each customer by any Progent engineer. This history of issues and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at the most efficient resolutions quickly.

Remote support provided by Progent to clients in Baton Rouge Louisiana include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid restoration of important files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk software products to handle the unique needs of your business, or adding temporary phone support staff to supplement your in-house Call Center resources to handle demanding situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology experts gives your clients in Baton Rouge Louisiana rapid assistance from an efficient support group with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company performance, and Progent's intent is to resolve and not just record technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Baton Rouge Louisiana remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into crashes, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a combination of platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Baton Rouge Louisiana, Progent's online network support engineers are ready to deliver professional and economical IT help whenever your business requires it. Over two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Baton Rouge office works with a local independent consultant or employs a full time IT staff that can deal with typical network issues, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complex integration problems.

Details of Progent's Online Network Support for Baton Rouge Louisiana
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer companies in Baton Rouge Louisiana the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent has over 20 years of experience deploying, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist your organization to plan, configure, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can assist your organization to upgrade to the latest version of Microsoft System Center from an earlier one or from another IT management solution to deliver the benefits of enterprise-class deployment, centralized management, security, plus infrastructure and application availability and performance monitoring.

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    Microsoft Office for Mac allows Mac users to run the world's most popular business programs. Progent's Apple-certified Mac consultants can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Windows computers with extensive resource sharing, or networks which carefully limit collaboration between Mac and Windows systems.

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    Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.

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    Progent's Microsoft-certified experts offer small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration management. System Center Configuration Manager is the new name for the update management platform formerly called SMS Server. System Center Configuration Manager 2007 provides a variety of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent's certified consulting professionals can help you use SMS or Configuration Manager 2007 effectively for streamlined OS and application installation, security patch control, application tracking, and licensing reconciliation. Progent's engineers can also assist your company to migrate smoothly from SMS Server 2003 to System Center Configuration Manager 2007.

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    Microsoft Windows Server Update Services allows network managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT staff can fully and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, configuring user's computers, establishing the Group Policy settings, and making sure your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your system environment.

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    Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery strategy in case of an IT network disaster. Progent can show you how to develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, high-availability system solution that takes into account availability issues covering a wide array of infrastructure technologies and processes.

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    Progent's certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.

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    Remote server management cards offer IT managers complete control over a server without the requirement for an on-site presence. Using remote management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and manage a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical support. Progent has experience with a number of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    Progent provides customized remote instruction for a range of desktop applications and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction provides the advantages of traditional in-person seminars, such as immediate interaction between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the schedules of multiple trainees. Available to individuals or groups of all sizes, Progent's virtual instruction allows the instructor to conduct the class from an online office and the clients can be spread throughout a campus or all over the the U.S. Live online education supports proven teaching mechanisms like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specialized subjects or longer in time and broader in coverage.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to provide a unified solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate efficiently from legacy versions of VMM, develop processes for building and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, connect your private cloud resources with public cloud services, set up virtual switches, develop and refine PowerShell scripts, and help you assess the potential business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified hypervisor experts offer advanced Hyper-V consulting and VMware ESXi support.

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