Fast Online Help for Baton Rouge Louisiana IT Networks
Immediate Phone Help for Baton Rouge NetworksFor organizations located in Baton Rouge Louisiana, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support reduces direct costs because solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes somehow turn into substantial bills. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which promote the highest level of efficiency for online technical support and repair for IT systems of any size. Progent's Technical Response Center can communicate with your system remotely without compromising network security.

Progent's proven technical support database application includes detailed records for the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of all help provided to every client by every engineer. This database of anomalies and solutions is stored as a quickly searchable proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts can determine optimal solutions quickly.

Online support offered by Progent to companies in Baton Rouge Louisiana include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your internal support group. User access to the Service Desk, delivery of support, escalation, trouble ticket generation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether issues are resolved by your core support resources, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or reduce your part of IT support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation software plus documentation, testing and education. For details about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your current organization, selecting or modifying Call Center software products to address the special needs of your corporation, or providing temporary online staff to supplement your internal Call Center team to handle demanding situations like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of veteran network consultants offers your workers in Baton Rouge Louisiana fast contact with a dependable technical support group with years of background providing phone help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's target is to fix instead of merely record technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Baton Rouge Louisiana online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Baton Rouge Louisiana, Progent's phone-based network support engineers can provide effective and economical system support the instant your business needs it. Over 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Baton Rouge office relies on a regular independent support technician or employs an in-house IT staff that know how to deal with ordinary computer problems, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle sudden network emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Services for Baton Rouge Louisiana
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer offices in Baton Rouge Louisiana the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network support, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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