Fast Remote Help for Baton Rouge Louisiana IT Networks
Immediate Online Help for Baton Rouge NetworksFor businesses in Baton Rouge Louisiana, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve most information system issues quickly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating network outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into big bills. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.

Progent's powerful customer support database system maintains extensive documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help rendered to each client by every Progent consultant. This database of anomalies and repairs is stored as a quickly accessible support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions promptly.

Remote support offered by Progent to companies in Baton Rouge Louisiana include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants offers your clients in Baton Rouge Louisiana instant assistance from an effective technical support resource with years of experience providing phone consulting and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a crucial contributor to company efficiency, and Progent's policy is to resolve and not simply track IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Baton Rouge Louisiana online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your IT support is proactive and automated. By detecting looming issues before they result in crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support multiple platforms.
How Your Baton Rouge Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Baton Rouge Louisiana, Progent's online network support specialists are ready to provide expert and cost-effective system help whenever your organization has to have it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Baton Rouge organization has a regular independent consultant or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to handle unexpected network emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Baton Rouge Louisiana
Progent's remote support services allow your Baton Rouge organization to have the advantages of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Baton Rouge Louisiana, local computer service providers, whether made up of outside consultants or an in-house IT staff, can take care of typical network issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists provide an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful knowledge to increase your capability to deal with future issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance consultants have less overhead than big service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your network expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built systems need proper analysis, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture able to offer the solid foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of IT service, performing a broad range of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Companies who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or on-premises configuration and troubleshooting support to help your organization to design, configure, upgrade, optimize, manage and troubleshoot Aironet wireless access point deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to work with your unique office design, construction, and anticipated workloads.

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    The Certified Information Systems Auditor credential is an important qualification that indicates mastery in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates undergo a comprehensive examination administered by the ISACA professional group. Progent can provide the expertise of a CISA-Premier network security audit professional able to assist companies in the areas of IS audit process, IT administration, systems and architecture ROI, IT service delivery, safeguarding of data assets, and business continuity planning.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and repairing SCOM solutions and can provide companies of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to remediate critical problems detected by Microsoft SCOM 2012.

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