Immediate Online Help for Baton Rouge Computer Systems
Urgent Remote Support for Baton Rouge NetworksFor businesses in Baton Rouge or anywhere in Louisiana, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions require minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with scenarios where fast repairs somehow turn into big bills. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the highest level of effectiveness for remote help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to interface to your company's environment without breaching network security.

Progent's powerful service reporting application keeps thorough histories for the support that Progent's clients have received. Progent's team service personnel have access to the records of support delivered to each client by any consultant. This history of issues and solutions is organized as a conveniently searchable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other massive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Online services provided by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Baton Rouge or anywhere in the state of Louisiana quick contact with an efficient technical support group with substantial experience providing telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a significant enabler of business success, and Progent's goal is to solve and not simply record IT problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced engineering support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating emerging problems before they cause crashes, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's online computer support engineers are ready to deliver expert and economical system support whenever your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Baton Rouge office has a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or especially complex integration problems.

Features of Progent's Remote Computer Services for Baton Rouge
Progent's phone support, remote repair, system security expertise, and system administration services offer offices in Baton Rouge or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital devices that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.

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    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to expand with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive line of hardware and software targeted at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can help you deploy Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control foundation for user certification, permissions, and accounting from an easy-to-use Web interface.

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    Microsoft Dynamics GP 2010 accounting is a comprehensive business management platform that unifies information and operations throughout your company, communicates easily with other solutions, and connects workers, clients and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can help you install and manage a robust, protected server and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.

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