Immediate Remote Technical Support for Baton Rouge Networks
Immediate Online Consulting for Baton Rouge SystemsFor businesses in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the maximum level of efficiency for online engineering help and repair for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.

Progent's proven technical support database system stores thorough documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to every customer by every Progent consultant. This database of trouble tickets and responses is structured as an easily searchable support knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best solutions quickly.

Remote services available from Progent to customers in Baton Rouge and throughout the state of Louisiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to assemble and manage an internal Help Desk but who need fast access to an effective Help Desk with professional phone support as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your existing one, evaluating or customizing Call Center software to meet the unique demands of your company, or providing temporary phone support personnel to supplement your existing Call Center group to handle unusually busy situations such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of veteran information technology consultants gives your clients in Baton Rouge or anywhere in the state of Louisiana rapid assistance from a dependable support group with substantial experience providing phone consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's aim is to solve rather than simply document IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your network support is proactive and automated. By exposing emerging issues before they result in crashes, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Baton Rouge Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can provide effective and economical system help whenever your company has to have it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Baton Rouge organization relies on a local freelance consultant or maintains an in-house organization that can handle common network issues, Progent’s Microsoft certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to address sudden network crises or especially tough integration problems.

Features of Progent's Online Network Services for Baton Rouge
Progent's phone support, remote repair, network security expertise, and network management services give businesses in Baton Rouge or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing service records allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.