Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Bay Area, California businesses support from BlackBerry-premier consultants who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations of any size, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to design, administer, and repair BlackBerry environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven remote support capabilities, provides small companies an economical alternative for incorporating BlackBerry technology seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize mobile software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Integration Support Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted in transit to ensure maximum data protection. BES Server also simplifies a broad variety of vital administrative tasks ranging from BlackBerry deployment and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control client settings with BlackBerry's vast library of policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry BES Server to perform important tasks not supported by the entry-level BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture based on VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and analyze the overall health of your system

Progent's Remote BlackBerry-certified Technical Support is Fast and Affordable
For companies in Bay Area, California who require quick and economical help from a qualified RIM BlackBerry consultant, Progent offers effective online help from a veteran network support staff who have delivered network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and enables specialists to fix problems quickly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and can provide professional help in areas such as resolving synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network architecture for RIM BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can in addition assist your business to resolve a broad range of problems associated with synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online help for small company networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses at a minimum and, by handling problems quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To ask Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.