Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time among the most successful solutions for maintaining anytime-anywhere connectivity to email, calendars, web-based applications, and other vital business data. Progent offers Bay Area, California businesses support from BlackBerry-premier consultants who can help businesses to manage existing BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for businesses of any size, effective integration and support of RIM BlackBerry solutions has become more challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations frequently turn to external consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, dispensing with the need for an internal BlackBerry solutions specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven online service delivery capabilities, provides small businesses an affordable solution for incorporating RIM BlackBerry products productively into their information system.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can monitor and control BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom wireless software, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that are encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a wide selection of vital management jobs that span from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified consultants can help you utilize BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-premier engineers can also help your company to use BlackBerry Enterprise Server to perform important procedures not available with the entry-level BES Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and report on the overall health of your system

Progent's Remote BlackBerry-certified Consulting Services is Quick and Economical
For businesses in Bay Area, California who require fast and affordable access to a certified BlackBerry consultant, Progent offers effective remote assistance from a veteran support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Remote consulting services avoids travel costs and allows consultants to fix technical issues rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry solutions and offer expert help in fields including fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, configuring wireless program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and help your company to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, solution design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management approach and physical components meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Professional
To contact Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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    SQL Server 2014 incorporates major improvements in critical areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services including planning, deployment, management, remediation, and application development services to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    Progent can assist your business in all phases of your migration to Microsoft Exchange 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can assist you to evaluate the many subscription options offered with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid solutions that transparently integrate local and cloud-based resources.

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    Progent has been providing SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management support or can help in individual tasks related to your SharePoint 2013 migration.

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    Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a network-wide migration to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the key 32-bit programs that you intend to keep as well as the new 64-bit versions of applications you plan to install.

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