Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most successful solutions for maintaining location-independent connectivity to email, calendars, web-based applications, and other critical business data. Progent can provide Bay Area, California companies support from BlackBerry-premier experts who can help organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for businesses of all sizes, successful deployment and maintenance of BlackBerry technology has become increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations often turn to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to design, manage, and repair BlackBerry-based environments economically and efficiently, dispensing with the need for an in-house BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, combined with Progent's efficient remote support model, provides small companies an economical alternative for integrating RIM BlackBerry technology productively into their business information system.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize wireless software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.

Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Lotus Domino, or Groupwise users to transmit and receive emails that are encrypted in transit to ensure maximum data protection. BES Server also simplifies a wide selection of vital administrative tasks ranging from smartphone configuration and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can help you utilize BlackBerry Enterprise Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user and group settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to perform important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Set up and support BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and report on the overall health of your solution

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also assist you to troubleshoot a wide range of issues concerning synchronization, handset recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in delivering countrywide online support for small company networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support costs at a minimum and, by resolving problems promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, solution architecture, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a mobile wireless environment that meets your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help you to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Certified Expert
In order to get in touch with Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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