Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once among the most popular products for maintaining anytime-anywhere connectivity to email, calendars, web programs, and other vital business data. Progent offers Bay Area, California companies support from BlackBerry-certified experts who can assist organizations to manage their BlackBerry environments or transition efficiently to a modern smartphone platform.
As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry solutions has become more difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses frequently turn to external support firms who offer expertise in BlackBerry integration and maintenance.
Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, provides small companies an affordable alternative for incorporating BlackBerry technology productively into their information network.
Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, set up streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and safely.
Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized solution for handling critical tasks like device installation, updates, and deactivation and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and supports remote synchronization.
BlackBerry BES Server provides a wealth of data protection capabilities starting with advanced data encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BES Server also allows excellent versatility in adjusting degrees of protection to meet the specific needs of your network. Progent's BlackBerry certified consultants can help your company to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security features include:
- Disable a device
- Erase information from a missing device
- Lock out Bluetooth functionality
- Activate built-in defenses against malicious attacks
BlackBerry Enterprise Server also provides versatility in determining mechanisms to keep BlackBerry users from loading or executing unsecure or prohibited programs. Progent can assist you to choose blocking processes such as:
- List exactly which applications are allowed on the device
- Prevent third-party programs from allocating persistent memory on the smartphone
- Select which functions third-party programs can use on the smartphone
- Limit the kinds of connections external programs running on the smartphone can establish
- Prevent all external software from being loaded or executed on the BlackBerry smartphone
Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also help your company to resolve a broad array of problems concerning synchronization, handset recognition, email reconciliation, web access, wireless connections, Instant Messaging, desktop application installation, and Desktop Redirector.
As a top innovator in providing nationwide remote consulting services for small company networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support costs low and, by solving issues quickly, optimizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist you to select and implement appropriate security configurations.
Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.
Contact Progent to Get Support from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.