Immediate, Affordable Remote Computer Network Troubleshooting for Beaumont, Texas Small Businesses
For more than twenty years, Progent has focused on delivering world-quality IT support services to customers who have small-business IT budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a wide range of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a worldwide team of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the least time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing support to reinforce the skills of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud computing strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Beaumont, Texas
Progent offers the services of qualified consultants for all facets of network technology found in small companies and local governments. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Beaumont, Texas Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk structure familiar to larger IT organizations. Progent's Contact Center Service Model ensures fast support, thorough service documentation, reliable follow-up, and strict cost control for an array of IT service delivery modes that include remote repairs, on-premises help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online network support expertise.
- Onsite Service
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small businesses the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, visit Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, fault tolerant network engineering, virtualization solutions, plus integration, customization and training for business applications such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-shot projects including site moves and massive software migrations, extended projects such as management reporting software development and support, relational database software programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different service provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for network data security and reporting.
The breadth and size of Progent's consulting staff bring a unique set of advantages to companies wishing to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, in the trenches of network support, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with proven methods for solving actual network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for fast fixes. Another benefit of granular pricing is that your company will not be tempted to allow less critical problems to stay unaddressed until they grow into big ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
In case your Beaumont, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).