Quick, Low-cost Online Computer Help for Beaumont, Texas Small Companies
For over two decades, Progent has focused on delivering world-quality IT support services to clients who have small-business IT budgets. Progent has built a unique support system that includes a streamlined, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial pool of consultants certified in a broad range of technical disciplines, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-through, a global team of on-line service professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the least cost to clients.
For larger companies, Progent offers co-sourcing services to add to the technical skills of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to help your company to design and implement your cloud strategy.
Key Products and Technologies Supported by Progent's Consultants for Companies in Beaumont, Texas
Progent's nationwide group of certified support professionals provides help for virtually all aspects of network systems found in companies of all sizes. Practice areas supported by Progent in Beaumont include:
Service Delivery Options for Beaumont, Texas Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, reliable follow-up, and tight expense control for a range of network service delivery modes that include remote repairs, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progent's Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or time loss of on-premises support calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer support expertise.
- Onsite Service
Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Help Desk Services.
- Help Desk Co-management Services
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For details, visit Progent's Help Desk sharing services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network security engineering, high availability it system design, virtual server solutions, plus configuration, customization and training for business applications including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, extended projects such as customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size companies to design, deploy and debug the infrastructure required for teleworkers. Areas of infrastructure where Progent's experts can provide support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network planning and implementation, and reliable Internet connections. To find out about Progent's infrastructure consulting services for telecommuters, refer to network infrastructure guidance for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for customers to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can assist with complex security programs such as SIEM solutions to help enterprises meet business standards and statutory regulations for network data protection and reporting.
The breadth and depth of Progent's engineering staff offer a unique set of advantages to organizations trying to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, in the trenches of IT support, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for fast repairs. Another benefit of by-the-minute pricing is that you will be less tempted to permit incipient problems to stay unaddressed until they become big problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by every consultant to each customer. The practice of detailing and organizing support records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Small companies who work with independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
If your Beaumont, Texas company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).