Expert Remote Service for Beaumont, Texas Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by large IT support organizations. Many small businesses allow themselves to become dangerously reliant on individual consultants or small support firms who lack the size or broad skill sets to respond quickly or efficiently to technical crises. Other small companies turn to mass-market support firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who are missing the experience and technical scope to handle the diversity of environments and absence of standardization typical of small company IT systems.
Progent's time-tested approach to providing low-cost and effective network service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal IT service personnel. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your business to plan and execute your cloud strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Beaumont, Texas
Progent's team of certified support professionals provides assistance for virtually all facets of network systems found in companies of any size. Areas supported by Progent in Beaumont include:
Service Delivery Options for Beaumont, Texas Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, consistent follow-through, and tight expense control for an array of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the expense or delay of on-premises support calls. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online computer troubleshooting services.
- On-site Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small companies the ideal combination: hands-on service professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and training for business software including accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office moves and major software upgrades, extended projects such as management analytics application development and support, relational database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host key business applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also easy for clients to transfer to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with small companies, and keeps control of the software licenses in the client's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Beaumont, Texas Small Businesses
Progent's size, scope of technical skill, and experience with corporate network support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on small support organizations or individual consultants.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, smaller companies often rely heavily on individual consultants. Though individual service providers have lower expenses than larger IT service organizations and can typically charge apparently smaller rates, they are sometimes too overworked to respond quickly to urgent network problems. If an independent engineer is busy with another client, sick, on travelling, or in training, the absence of backup staff may force your company to wait for help during an emergency. The more your small business grows, system downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when independent engineers confront unfamiliar problems, the lack of a big engineering team to rely on for assistance requires them to learn with the meter running while your organization ends up with the bill for their ongoing education.
- Gain Access to Expertise in Advanced Network Issues
The majority of small service organizations or freelance consultants specializing in small company IT support may excel at providing routine solutions but don't have the background to deal cost-effectively with complex network configurations that have mixed operating systems, numerous sites, VoIP implementations, remote workforces, interconnected accounting and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's large team of specialists can benefit your company because enterprise networks are inherently complex, integration issues demand thorough understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for enterprise-proven best practices.
- Build a Solid Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes often get thrown on top of a tenuous foundation. As a company evolves, stability and expandability issues can hinder the success of the business. These environments require proper assessment, intelligent strategic planning, and in-depth experience to upgrade to a network infrastructure that can act as the reliable basis to meet current business needs and support future growth.
- Team with Solution Consultants, Not Resellers
Small businesses need guidance and education to work through an increasingly complicated maze of IT options available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to align technical support services with the genuine needs of clients. Mixing network support and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true requirements of a customer.
Get in Touch with Progent
In case your Beaumont, Texas company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).