Beaumont, Texas Microsoft and Cisco Premier Consulting Firm

Service Delivery Alternatives for Beaumont, Texas Businesses
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's paradigm for providing network support is built on the Call Center structure common to big IT groups. Progent's Contact Center Support Model ensures fast support, comprehensive activity documentation, dependable follow-through, and tight cost control across an array of network service delivery modes that include online troubleshooting, on-premises help, and high-end consulting.

• Online Service
  Progent’s Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details about Progent's remote network troubleshooting services.

• Onsite Service
  Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's onsite network support services.

• Help Desk
  Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.

• IT Consulting Expertise
  Progent provides small and midsize businesses affordable access to world-class consultants who can deliver help with critical technologies such as
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, high availability it system design, virtualization solutions, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, longer term projects such as business analytics application development and support, relational database application programming and administration support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers full hosting for all of a small organization's production servers in a setting that not only delivers the highest level of dependability and extensibility but that is also convenient for customers to transfer to another support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Beaumont, Texas Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts enables your company to:

• Prevent Excessive Dependence on Individual Consultants
  For IT services, small businesses often rely excessively on independent engineers. Though individual support providers have lower overhead than more substantial IT service organizations and can typically charge apparently lower fees, they are frequently unable to respond rapidly to critical network problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of backup personnel may require your company to wait for assistance in case of an emergency. As your small business grows, system unavailability or problems with critical programs get more expensive. The money you believed you were saving on a freelancer can disappear fast due to lost productivity. Also, when freelance engineers confront unfamiliar technologies, the lack of a big engineering group to fall back on for assistance forces them to train on the job while your business winds up with the costs for their ongoing training.

• Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
  The majority of smaller service organizations or freelance consultants focused on small business IT support are capable of delivering routine solutions but lack the experience to deal efficiently with complex network infrastructures with a variety of platforms, multiple sites, VoIP systems, remote workers, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise networks are by nature complex, support issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested best practices.

• Build a Firm Foundation for Seamless Growth
  Small companies typically begin with a network implemented on a tight budget. Without a proper architecture, a sequence of ad hoc repairs commonly get piled onto of a tenuous foundation. As a company evolves, stability and expandability problems can obstruct the success of the business. Such networks require proper evaluation, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that will act as the reliable foundation to handle current business requirements and support future growth.

• Work with Solution Providers, Not Product Vendors
  Small businesses require guidance and insight to navigate through an increasingly complex maze of IT alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine needs of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a customer.

Contact Progent
In case your Beaumont, Texas business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).