Quick, Low-cost Online Computer Network Troubleshooting for Beaumont, Texas Small Companies
For more than twenty years, Progent has focused on providing world-class IT support services to customers who have small-company IT budgets. Progent has developed a unique service system that features a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a broad array of technical practice areas, a Call Center operational model that maximizes efficiency and ensures follow-through, a worldwide group of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical issues in the least time and at the least cost to clients.
For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service team. This can save money and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited consultants to help your business to plan and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Beaumont, Texas
Progent's nationwide team of world-class consultants offers support for virtually all facets of network systems found in businesses of all sizes. Practice areas served by Progent in Beaumont include:
Service Delivery Options for Beaumont, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Support Model promotes rapid support, thorough service records, dependable follow-up, and tight cost monitoring across an array of IT service delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, refer to Help Desk Services.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, programming and support for business applications including financials, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as office relocations and massive software migrations, extended projects such as management reporting software development and support, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and MS SQL in order to provide small and midsize companies with greater degrees of reliability, security, and performance than is feasible with the type of on-site data center that is practical for most small organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is also simple for clients to migrate to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online support services to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory regulations for network information security and reporting.
The breadth and depth of Progent's engineering team bring a powerful array of benefits to clients trying to increase the productivity of their information system within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for fixing real-world IT problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size invoices for quick solutions. An additional advantage of by-the-minute invoicing is that customers won't be tempted to permit incipient issues to fester until they grow into big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Beaumont, Texas company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).