Quick, Low-cost Remote Computer Network Troubleshooting for Beaumont, Texas Small Businesses
For more than two decades, Progent has specialized in providing world-quality network support services to clients with small-business IT budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting technology, a substantial pool of consultants certified in a wide range of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line support experts, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos focused on solving technical problems in the shortest time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified consultants to assist your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Beaumont, Texas
Progent provides the support of qualified consultants for all facets of business network technology found in small companies. Technologies supported by Progent include:
Service Delivery Options for Beaumont, Texas Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Model ensures fast response, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small companies the best of both worlds: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more about how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for all companies who need prompt and dependable support from a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Because smaller companies typically have tight IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business information systems stay productive. Read more concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small businesses budget-friendly access to world-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, non-stop it system consulting, server virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and major system upgrades, extended projects like management information application development and customization, database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with advanced security programs like SIEM solutions to help companies comply with business standards and statutory mandates for network data protection and reporting.
The scope and depth of Progent's engineering staff bring a unique array of advantages to organizations wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for fixing real-world IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration charge and asks no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast solutions. An additional benefit of granular invoicing is that clients are less tempted to allow incipient issues to stay unaddressed until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn additional information about Progent's knowledge transfer services.
If your Beaumont, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).