Fast, Affordable Online Computer Support for Beaumont, Texas Small Companies
For more than two decades, Progent has specialized in delivering enterprise-quality IT support services to clients who have small-company IT budgets. Progent has built a powerful support system that includes a cost-effective, seamless virtual office infrastructure, custom online repair technology, a substantial team of engineers certified in a broad range of IT practice areas, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide group of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on fixing technical problems in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can also provide access to accredited experts to assist your company to design and implement your cloud strategy.
Key Products and Technologies Supported by Progent for Businesses in Beaumont, Texas
Progent's national group of certified consultants provides assistance for virtually all facets of information technology deployed by organizations of all sizes. Practice areas supported by Progent in and around Beaumont include:
Support Delivery Options Available for Beaumont, Texas Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering computer support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service records, reliable follow-through, and strict expense control for a range of IT support delivery modes that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small companies the ideal combination: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues. To learn more, refer to Help Desk Services.
- Help Desk Sharing Services
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progentís Co-managed Help Desk services.
- IT Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system design, server virtualization strategies, plus configuration, programming and support for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as site moves and major software upgrades, extended initiatives like upgrading an older ERP platform to a current Microsoft Dynamics or Dynamics 365 solution, relational database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can help small and mid-size businesses to design, configure and debug the network infrastructure required for a remote workforce. Aspects of network infrastructure for which Progent's experts can provide guidance include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, wireless network planning and deployment, and reliable Internet connections. For details about Progent's network infrastructure consulting services for an at-home workforce, refer to infrastructure support services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to a different support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and reporting.
The breadth and size of Progent's engineering staff offer a powerful array of advantages to clients trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a wide range of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a consultant with proven methods for resolving real-world network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for fast solutions. Another benefit of by-the-minute invoicing is that clients will be less tempted to permit minor problems to stay unaddressed until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Beaumont, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).