Beaumont, Texas Microsoft and Cisco Premier Certified Consulting

Support Delivery Options for Beaumont, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity documentation, reliable follow-up, and tight expense control across a range of network service delivery options that include remote troubleshooting, onsite help, and high-end consulting.

• Online Support
  Progent’s Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network troubleshooting services.

• On-site Support
  Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises service technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how to register for Progent's in-person computer support services.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, see Online Help Desk Services.

• Consulting Expertise
  Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies including
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability it system engineering, virtual server solutions, plus configuration, customization and training for business programs including financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-time projects including site moves and massive software migrations, longer term projects such as management reporting software development and customization, database application programming and administration services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and scalability but that is also convenient for customers to migrate to another support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of small businesses, and retains control of the software in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

• Hybrid Cloud Integration Consulting Services
  Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help companies comply with business standards and government mandates for IT information security and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful set of advantages to clients wishing to maximize the business value of their information system within a realistic budget. These benefits include:

• Best Service Methodology
  Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a consultant with proven approaches for fixing real-world network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

• Efficient Pricing Structure
  Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for fast solutions. Another benefit of granular pricing is that clients will be less inclined to allow simple problems to stay unaddressed until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

• Complete Reporting of Network Support
  Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Beaumont, Texas company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).