Immediate, Affordable Remote Computer Technical Support for Beaumont, Texas Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support services to customers with small-company budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of consultants certified in a wide array of technical practice areas, a Call Center service structure that maximizes efficiency and ensures follow-through, a worldwide team of remote service professionals, on-site service availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving network problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service team. This can reduce expenses and help meet schedules for major projects like application development, business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to help your company to plan and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Beaumont, Texas Businesses
As a Microsoft-certified Partner IT service firm with a world-class team of Cisco CCIE network consultants and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to Beaumont, TX small businesses for a wide array of computer technologies including:

Service Delivery Options for Beaumont, Texas Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and network management. Progent's model for providing network support is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes rapid response, thorough activity documentation, reliable follow-through, and strict cost monitoring for an array of network support delivery options that include online repairs, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtualization strategies, plus configuration, customization and support for business applications including financials, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site relocations and massive software migrations, extended projects like upgrading an older ERP platform to a modern MS Dynamics 365 solution, database software development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure for at-home workers. Areas of infrastructure where Progent's experts can provide guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN design and implementation, and robust Internet connectivity. For details about Progent's infrastructure expertise for teleworkers, refer to infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of availability and expandability but that is also simple for clients to transfer to a different support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit companies with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting support to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you�re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Beaumont, Texas Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT consulting enable small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, small businesses sometimes depend heavily on independent engineers. Although freelance support providers carry lower expenses than more substantial support firms and can afford to bill nominally lower rates, they are sometimes too overworked to respond rapidly to critical problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance during a crisis. The more your small business grows, network unavailability or problems with line-of-business programs become more costly. The dollars you believed you were saving on an independent consultant can evaporate fast due to lower output. Also, when independent engineers confront new technologies, the unavailability of a large consulting team to depend on for help forces them to learn on the job while your business ends up footing the costs for their continuing education.

  • Have Access to Experts in Complex Information Technology Issues
    Many small support firms or independent engineers specializing in small company IT support may excel at delivering routine solutions but lack the experience to work cost-effectively with complex IT infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, mobile workforces, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because enterprise environments are inherently complicated, integration issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a strong architecture, a series of improvised fixes often get thrown on top of a tenuous structure. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require thorough assessment, intelligent strategic analysis, and in-depth experience to upgrade to an IT infrastructure that will provide the solid basis to handle critical business needs and support downstream expansion.

  • Work with Solution Consultants, Not Resellers
    Small businesses need direction and insight to work through an increasingly complicated maze of IT alternatives available for enabling growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match technical support services with the genuine needs of customers. Combining IT support and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a client.

Contact Progent
In case your Beaumont, Texas company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers online and onsite expertise to help your organization with any aspect of BI reporting ranging from debugging or modernizing reports to planning and deploying a comprehensive business intelligence solution. Progent's management reporting experts can help you to maintain your current reporting system, assist you to upgrade reports and databases from an outdated reporting platform to a modern solution, and deliver as-needed online training to meet your specific requirements. Progent’s management reporting and analytics consultants offer experience in all popular BI reporting tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, deploy, administer, and troubleshoot an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous release of DPM or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can provide as-needed expertise to help you through technical bottlenecks or provide end-to-end project management support to make sure you complete your SCDPM 2016 initiative on time and on budget.

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    Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the experience to complete your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.

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    Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST solutions for survivability.

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    Progent can provide cost-effective remote and on-premises consulting to assist businesses to move any part of their critical network infrastructure to Google Cloud Platform services. This can save time and equipment expense and enable access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

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    Progent has created several security packages designed to deliver larger enterprises an objective and thorough network security evaluation from a team of certified security consultants. All Progent's security assessment bundles feature a collection of services including network scans from within and from outside your company firewall, professional interpretation of results by accredited security consultants, creation of a report explaining the findings, plus an interactive high-level executive summary and an in-depth live review for in-house network administrators.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Microsoft Windows Server 2008 is a major step forward in making IT systems more secure and fault tolerant, easier to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can assist your company get the most from the enhancements built into Windows Server 2008 by providing certified consulting, technical support, education, temporary staffing, network monitoring, and security expertise.

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    Progent's Cisco-certified network consultants can help you create an affordable, 24x7 Internet connection architecture that can achieve 24x7 Internet access via a broad array of fault tolerant Internet network products and services including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to help you apply the latest techniques for high availability Internet access to build an affordable, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet availability.

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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Premier IT consulting experts. With Progent's economically priced IT service programs, small organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small business information systems enterprise-class availability, protection, and productivity.

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