Expert Online Technical Support for Beaumont, Texas Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by large network support organizations. Many small businesses allow themselves to become excessively dependent on individual engineers or small support firms who don't have the bandwidth or extensive knowledge to react quickly or effectively to network emergencies. Other small businesses turn to mass-market support providers staffed with technicians taught to offer by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the diversity of configurations and absence of standards that characterizes small business IT networks.

Progent's time-tested approach to delivering affordable and effective network service to small companies has made Progent one of the premiere Microsoft-certified network consulting firms in the industry. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to add to the technical skills of your internal IT service group. This can cut costs and minimize technical risks for major projects like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited experts to help your company to design and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Beaumont, Texas Office Networks
A Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco certified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Beaumont, TX businesses for a broad range of information technologies including:

Service Delivery Options for Beaumont, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering network support services is built on the Call Center operational structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive service documentation, reliable follow-through, and strict expense control for a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited information technology budgets and can provide little management attention for handling IT support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system design, virtual server strategies, plus integration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive software migrations, extended projects such as business information software development and support, database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent can host critical applications such as Exchange Server and MS SQL to provide small companies with higher degrees of dependability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, security and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and scalability but that is in addition simple for clients to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting support to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Beaumont, Texas Small Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT consulting enable small businesses to sidestep the problems related to over dependence on small service firms or freelance engineers.

Teaming with Progent allows your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, small businesses sometimes rely heavily on individual engineers. Although freelance service providers have lower expenses than more substantial IT service organizations and can afford to charge apparently lower fees, freelancers are sometimes stretched to far to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup staff may force your company to wait for assistance during an emergency. As your company expands, system unavailability or difficulties with critical programs get more expensive. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lost output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a big engineering team to count on for help requires them to train on the job while your business ends up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    The majority of smaller support firms or independent consultants who concentrate on small business network support are capable of delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complicated IT infrastructures with a variety of operating systems, many sites, VoIP systems, remote workers, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive team of specialists can be valuable to your business because enterprise networks are by nature complicated, support issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and security requires enterprise-tested processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a solid basis, a series of improvised fixes often get piled on top of a marginal foundation. As a business grows, stability and expandability problems can obstruct the success of the business. Such networks require proper evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that can provide the reliable foundation to handle critical business needs and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and insight to work through an ever more complex array of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services only. This permits Progent to match consulting support services with the genuine interests of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is based on a preselected technology rather than being driven by the true requirements of a small business.

Get in Touch with Progent
If your Beaumont, Texas company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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