Beaumont, TX Online Help from Certified Computer Troubleshooting Professionals
Progent's computer network support services can provide your Beaumont, TX business affordable and consistent support from enterprise-class information technology experts. By delivering IT support help when you need it, providing specialized knowledge for line-of-business technologies, offering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Beaumont, Texas company an economical solution for optimizing the profitability of small business information systems. If you run an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and manage a reliable and secure information system and to have quick access to the skilled help typically available only to corporations who can maintain a large internal IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network service team. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can also provide access to certified consultants to help your company to design and execute a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent for Companies in Beaumont, Texas
Progent's national team of certified support professionals offers support for all facets of network systems found in organizations of any size. Technologies supported by Progent in Beaumont include:
Support Delivery Alternatives Available for Beaumont, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Model ensures fast support, thorough service records, dependable follow-through, and strict expense monitoring across a range of IT support delivery modes that include online troubleshooting, in-person help, and top-level consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair network issues without the expense or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online network support services.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to give small businesses the optimal solution: on-premises service technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progentís shared Help Desk services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and support for business software including financials, ERP, management reporting, CRM, and productivity software. Progent can help with one-time projects such as office moves and massive system migrations, extended projects like upgrading a legacy ERP platform to a modern MS Dynamics 365 package, database software development and administration services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency response like data restoration and virus cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can assist small and medium-size companies to design, set up and troubleshoot the network infrastructure needed to support telecommuters. Areas of infrastructure where Progent's consultants offer guidance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and implementation, and robust Internet access. To learn about Progent's network infrastructure support services for at-home workers, see infrastructure consulting services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for clients to migrate to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful array of advantages to organizations wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for fixing real-world network problems efficiently.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for fast repairs. Another advantage of granular pricing is that you will not be inclined to allow incipient issues to fester until they become big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ in-house support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Beaumont, Texas business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).