Affordable Computer Support from Microsoft certified Consultants for Companies in Beaumont, TX
By offering world-class know-how when you need it, providing specialized expertise for key business applications, offering high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no setup fees or retainers for standard services, Progent helps you to increase the business value of your It network and minimize service expenses. Progent appreciates that network protection, dependability, and performance are as critical to small businesses as to major corporations but that small companies don't have the economy of scale to invest aggressively in information technology and internal service staffs. Progent's basic value proposition is that no network support organization can match Progent's capability to deliver the network support your company needs whenever you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support group. This can save money and help meet schedules for big IT initiatives like software programming, disaster recovery planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Business Networks in Beaumont, Texas
Progent provides the support of qualified experts for all aspects of network technology found in small companies and local governments. Technologies supported by Progent include:

Support Delivery Alternatives for Beaumont, Texas Companies
Progent has a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and network administration. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity records, reliable follow-through, and strict expense monitoring across a range of IT support delivery alternatives that include remote troubleshooting, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide help with critical technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection consulting, non-stop it system design, virtualization strategies, plus configuration, programming and support for small business software including accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive software upgrades, longer term initiatives like upgrading a legacy MRP system to a modern Microsoft Dynamics 365 package, relational database application programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and medium-size businesses to design, set up and debug the network infrastructure to support offsite workers. Aspects of infrastructure where Progent's consultants can provide guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, wireless network design and implementation, and robust Internet connectivity. For information about Progent's infrastructure support services for teleworkers, refer to infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for customers to migrate to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network security and can help with complex security projects such as SIEM solutions to help enterprises meet industry standards and government regulations for IT data protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of benefits to organizations trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for resolving real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big invoices for quick fixes. Another advantage of by-the-minute invoicing is that you won't be tempted to allow less critical problems to fester until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every consultant to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Beaumont, Texas business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's proven ransomware recovery experts can assist you to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent can provide enterprise customers the help of a certified NetApp consultant for remote or onsite expertise for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN environments quickly and affordably following best practices.

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    Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or modernize .NET apps rapidly and affordably.

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    MySQL Design

    Progent offers affordable online access to an Oracle-certified MySQL RDBMS DBA or application developer and can help businesses of all sizes to integrate and manage MySQL in a dependable IT infrastructure that provides advanced performance, expandability, and security. Progent also has experience assisting companies port databases from Oracle to MySQL.

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    Progent provides companies of any size professional consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can help you design a detailed security plan and select appropriate products from multiple suppliers to support your security goals while sticking within your budget limits.

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    The Help Desk support delivery structure used by Progent's Technical Response Center offers small and midsize companies an affordable alternative to dependence on freelance service individuals by offering broad expertise shared by multiple engineering teams, optional 24x7 availability of urgent assistance, fast escalation to world-class engineers for handling even the most intractable issues, service consistency and dependability, quick follow-up overseen by seasoned support managers, a choice of convenient mechanisms for initiating support tasks, plus excellent progress transparency made possible by ticket updates and available through a web-based portal.

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    Progent can supply small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate appropriate IT products to enhance business processes so they match more closely with your corporate objectives. Your business can develop and implement a well conceived information technology plan without incurring the expense of a full-time senior IT executive.

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    Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that information security managers are expected to learn. CISM provides executive management the assurance that consultants who have qualified for their CISM certification possess the background and capability to provide effective security management and consulting consulting.

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    Progent's Microsoft Premier professionals offer world-class consulting for corporate-wide implementations of Microsoft Exchange. Progent's experts can help you plan multi-location Exchange Server installations or upgrades and can supply local technicians to assist enterprises with installations of Exchange Server 2007 in the or any region served by Progent's consultants.

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    Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall experts can assist your business to deploy your Fortinet FortiGate firewalls to protect your IT resources at the enterprise edge, within the data center, at branch locations, and in the cloud.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools by SentinelOne to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats.

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    Progent's Apple Mac support consultants can assist you with a wide array of system foundation areas such as system architecture, remote and mobile access, internetwork communication, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to deal with the complexity of designing, configuring, and maintaining a system infrastructure that is reliable, safe, efficient and supportive of your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN systems. Progent can also provide skilled experts to support Cisco routers and switches.

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