Quick, Low-cost Online Computer Network Support for Beaumont, Texas Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support services to customers with small-company budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office infrastructure, custom online troubleshooting technology, a large pool of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-through, a global team of on-line troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving network issues in the shortest time and at the lowest cost to clients.
For larger companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your business to plan and execute your cloud computing strategy.
Primary Practice Areas Supported by Progent for Business Networks in Beaumont, Texas
Progent offers the support of accredited experts for all aspects of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Beaumont, Texas Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight cost monitoring across an array of IT support delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online computer support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: in-person service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more about why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Helpdesk Services are intended for small and midsize businesses who need prompt and dependable access to a professional Contact Center with effective telephone support, online repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically have limited information technology funds and can provide scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most cost-effective option to make sure that business computer systems stay up and running. Learn more details concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtualization solutions, plus integration, customization and training for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and major system migrations, longer term initiatives such as management reporting application development and support, relational database software programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small businesses with higher degrees of availability, protection, and performance than is possible using the type of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-qualified security consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory regulations for IT data security and incident reporting.
The scope and size of Progent's consulting staff bring a unique set of advantages to companies trying to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for solving real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for quick repairs. Another advantage of granular invoicing is that clients are less tempted to permit incipient issues to fester until they become major ones.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by each staff member to each customer. The practice of detailing and organizing support records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Beaumont, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).