Quick, Low-cost Online Computer Network Support for Beaumont, Texas Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support services to customers with small-company budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office infrastructure, custom online troubleshooting technology, a large pool of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-through, a global team of on-line troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving network issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Beaumont, Texas
Progent offers the support of accredited experts for all aspects of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Beaumont, Texas Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight cost monitoring across an array of IT support delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: in-person service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more about why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses who need prompt and dependable access to a professional Contact Center with effective telephone support, online repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically have limited information technology funds and can provide scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most cost-effective option to make sure that business computer systems stay up and running. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtualization solutions, plus integration, customization and training for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and major system migrations, longer term initiatives such as management reporting application development and support, relational database software programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small businesses with higher degrees of availability, protection, and performance than is possible using the type of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory regulations for IT data security and incident reporting.

The scope and size of Progent's consulting staff bring a unique set of advantages to companies trying to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for solving real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for quick repairs. Another advantage of granular invoicing is that clients are less tempted to permit incipient issues to fester until they become major ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by each staff member to each customer. The practice of detailing and organizing support records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Beaumont, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2019 Progent Corporation. All rights reserved.

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Progent is organized provide comprehensive online consulting for all technologies common to todayís small company IT networks and allows you to outsource an array of vital, on-demand support services including a part-time CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk support, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, project management help for critical initiatives such as office moves oroperating system upgrades, Cisco-certified consultants for designing high-performance and robust infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, enhance, or repair mission-critical application programs.

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For businesses with a mix of Mac and Windows computers, there are two popular alternatives for running Microsoft Windows-only software on macOS or OS X: an external connection to a physical Windows PC or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to connect an Apple Mac to a remote Microsoft Windows-based PC to use Windows applications and access system resources. Microsoft's Virtual PC for Mac simulates Windows on an Apple Mac system so that you are able to run Windows programs directly. Progent's Mac technology consultants can help you to maintain these solutions for using Windows software on your Apple Macs and can also help your company to evaluate and install third-party solutions for Microsoft Windows platform emulation.

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Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.

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Progent's Mac consultants can promote the creative facets of Mac environments by offering consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

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Microsoft Small Business Server is an affordable suite of server products that provides the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with real-world expertise and extensive knowledge in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, administering, and servicing IT solutions based on the SBS line of servers and programs.

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ProSight Virtual Hosting Consultant Services
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Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization architectures that enable small and midsize companies with mixed- platform environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.

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Progent's CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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Exchange 2000 Server Upgrade Specialists
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Years of background with Microsoft's email technology makes Progent one of the most knowledgeable computer consulting companies in California for integrating email solutions based on Microsoft Exchange Server 2000. Progent is skilled in helping small companies get the full benefits of Exchange Server under typical scenarios including updating from Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.

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Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Exchange Server 2007.

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The complexity and connectivity demands of Microsoft Windows Servers requires a network consulting team with practical experience and in-depth familiarity with designing and building cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progentís IT support can help you with designing, installing, administering, and troubleshooting Windows Server solutions that increase the productivity of your IT network. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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Progent's Cisco certified Wi-Fi experts can provide affordable online and onsite help for legacy and modern Wave 2 Aironet wireless APs and Progent can assist your business to plan and manage Wi-Fi environments that include indoor and outdoor/ruggedized Aironet APs.

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Progent's CISSP-qualified cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can help create efficient cybersecurity solutions that protect a small business against modern threats or Progent can design, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support onsite, online, and mobile users accessing network resources spread over multiple physical sites and various clouds.

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Progent's Cisco certified wireless networking experts offer affordable remote and on-premises support for legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can help your business to plan and maintain Wi-Fi solutions that incorporate indoor and outdoor/industrial Aironet access points.

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Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to develop a complete disaster recovery strategy that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, non-stop network solution that takes into account reliability issues covering a wide array of network technologies and procedures.

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Progent provides national online help and consulting services for companies that run Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online IT help provides optimum leverage for your IT dollar by extending user efficiency and shortening the hours billed for computer analysis and repair. Advanced online access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of network problems without squandering time and money by going to your site. In most of situations your network issues can be dealt with over the phone or via a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP qualified security specialists to assist you with the most challenging system problems.

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Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small company's servers in a solution that gives the maximum level of availability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are based upon proven virtualization technologies that allow small businesses with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.

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Progent's Microsoft-certified experts can show you how to evaluate the business case for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate version of Microsoft SharePoint for your circumstances, offer setup and deployment expertise, assist you to set up MS SQL Server as a back-end database, optimize your network infrastructure, integrate your standard and custom application software to operate with SharePoint 2007, design a comprehensive security strategy that encompasses portal solutions, and provide maintenance and Help Desk support.

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If your company network combines Linux-based products platforms with Microsoft Windows, Progent can assist you to incorporate your IT resources into a cohesive environment that permits all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX/Linux and Microsoft Windows coexistence support services feature IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and repair, in-person technical support, and Help Desk support.

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Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

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Progent provides Windows 2003 Cluster Server consulting to help your organization utilize zero-downtime server clusters designed to provide 24x7 uptime. Windows cluster servers for non-stop systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By showing you how too build high availability server clustering environments around Microsoft Windows Clustered Server 2003, Progentís certified Windows consultants ensure that your non-stop clustered servers are set up to optimize the business advantage of your IT network.

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Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco certified IT support professionals. With Progent's economically priced network support packages, mid-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to provide small company networks enterprise-class reliability, protection and productivity.

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Progent's certified relational database developers can provide businesses of any size online support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include installation and integration, database architecture and programming, administration support, synchronization solutions, capacity planning, tuning, migration, security and compliance, backup/restore options, troubleshooting, and training.

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SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class applications that can provide your business a critical competitive advantage. SQL Server provides built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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If your company has a Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-certified consultants can assist your entire enterprise in a wide array of security topics including security administration practices, security design and models, connection control systems and methodology, software development security, operations security, hardware security, communications, infrastructure and web security, and business continuity preparedness. CISM and ISSAP define the core skills and international standards of performance that information security managers are expected to possess. These accreditations provide executive management the confidence that those who have earned their CISM or ISSAP certification have demonstrated the experience and knowledge to deliver effective security management and consulting services.

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Progent's certified engineers offers offsite and onsite support services to assist you to manage, maintain, and troubleshoot PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online access, smartphone and tablet management, Wi-Fi network design, and 24x7 system monitoring and alerts.

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Newark, CA On-site Technical Support for Windows 2000

Progent's certified Windows Server 2000 experts can provide network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and troubleshooting offerings include network design, installation, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.

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ProSight IT asset documentation management Professionals
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Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it.

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If you are developing UNIX or Linux software on a network that has Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of strategic know-how while avoiding the continual hassle of managing your business network. By using smart server monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an economical way for managing an information network that provides high reliability, security, and performance. Progent's developer assistance services include comprehensive network support outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, network monitoring services, and Help Desk Call Center outsourcing.

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Progentís Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of enterprise-class business programs that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information system. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to SQL Server 2005.

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Cisco has developed an extensive product line of routers including routers built to provide the security, bandwidth, and reliability demanded by organizations from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Series Routers.

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Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET functions included with Small Business Server 2011 requires an IT expert with hands-on expertise and broad knowledge in designing and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, managing, and troubleshooting network environments based on the SBS line of servers and applications.

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Microsoft Forefront Threat Management Gateway is based on the proven security technologies of Microsoft ISA Server and offers a easily managed Internet gateway that delivers a one-server solution for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, allows custom reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.

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Progent offers customized online instruction for popular desktop applications and environments including Microsoft Office Excel, Word, Access and Visio plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training offers the benefits of traditional in-person seminars, including immediate communication between students and trainers, but eliminates the expenses of travel and the challenge of attempting to synchronize the schedules of multiple students. Available to single students or groups of any size, Progent's live online instruction permits the trainer to conduct the class from an online office while the clients can be spread throughout an office or all over the country. Virtual learning deploys proven teaching aids like virtual white boards, electronic hand-raising, and collaborative applications. Sessions can be brief and targeted to specialized topics or longer in time and wider in coverage.

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Progent can provide affordable online access to an Oracle MySQL DBA or software programmer and can assist businesses of all sizes to integrate and maintain MySQL in a dependable IT infrastructure that provides high levels of speed, scalability, and security. Progent also has experience helping companies port applications from an Oracle environment to MySQL.

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Windows Server 2008 represents a major step forward in making IT networks more protected and available, simpler to virtualize and administer, faster, and able to provide an improved platform for web hosting and development. Progent can assist your business benefit fully from the improvements built into Windows Server 2008 by providing consulting, troubleshooting, education, staffing, network monitoring, and security engineering expertise.

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Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the foundation of Cisco's collaboration portfolio. CUCM and Cisco Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified consultants offer effective and budget-friendly online and onsite support to assist businesses of all sizes to build and administer Unified CM deployments by providing Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent can assist with any facet of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to provide a unified solution for deploying and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from older versions of VMM, develop workflows for creating and installing virtual machines and hosts, design high-availability compute and storage clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the potential business benefits of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's virtualization professionals offer world-class Windows Hyper-V consulting and VMware ESXi expertise.

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Cisco's security and remote connectivity solutions for small to medium sized companies represent a complete range of easy-to-administer security hardware and software to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's CCIE and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that align most closely with your corporate objectives.

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Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

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Arlington Specialist

Progent's consultants offer remote and on-premises expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems such as Cisco UC. Progent's certified data security consultants can assist you design and verify a security environment for your Skype for Business deployment that meets regulatory requirements.

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Progent offers access to the affordable services of remote Internet connectivity experts to assist your company to evaluate or enhance your ISP services so your Internet connectivity solution meets your business requirements. Services available from Progent's engineers include evaluation of your current bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Network provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol architectures.

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Progent can provide the guidance of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management (ERM) strategy following best practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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Wireless Internet Support and Help
Wireless Link Computer Engineer

Progentís Wireless Consulting Services provide a fast, economical option for companies of all sizes to deploy, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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Progentís Technical Response Center provides nationwide extended hours remote support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-qualified support engineers provide after-hours phone support and remote secure network access to isolate and repair network problems rapidly and affordably. The breadth of IT experience available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult network issues to appropriate experts as needed. For urgent problems, the Technical Response Center endeavors to answer your call for service in less than one hour.

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Remote Technical Support for Failover Clustering Windows 2008
Clustering Windows Server 2008 IT Services

The server cluster feature set built into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and management of clusters that provide greater levels of network dependability, security, performance, and versatility. New or improved capabilities include automated cluster Validation, revamped configuration and deployment, unified cluster management, new cluster architecture for increased uptime, better protection and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist your company assess the business benefits of Windows clustering, plan and execute an installation, educate your IT personnel to administer your failover clusters, provide ongoing consulting and support services, and produce and validate a workplace recovery procedure.

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Progent provides IT support for medium size companies who have 100 to 250 network clients. The mid-size company or office has traditionally been an overlooked segment of the market for IT consulting services. The overhead and support access practices of large third-party service organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which commonly has a modest IT budget with which to support an information system whose advanced technology and capability are often similar to the information systems of much bigger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual office infrastructure and proactive server monitoring, significantly lowers the IT support expenses of a small-medium business while providing the small company with big-company service from certified, world-class experts with background in a wide range of small business network solutions. If your medium size organization or small business is searching for levels of network help needed for a medium size office without paying enterprise prices, contact Progent.

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Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help you to migrate from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM environment to make sure you realize maximum return on investment.

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Citrix offers a powerful line of products that deliver enterprise-grade manageability, scalability, and performance for server virtualization and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist you to evaluate the strategic advantages of Citrix virtualization products and help you plan, test, deploy, optimize, and support Citrix virtualization platforms.

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Microsoft Skype for Business Presence Technology Professional

Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Office 365 and streamlines management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified unified communications consultants can provide remote and on-premises support to help you to manage and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.

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Linux Phone-based System Support
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Progent provides nationwide remote technical support and troubleshooting services for companies that operate environments powered by variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Online network consulting offers maximum leverage for your information technology budget by protecting client efficiency and limiting the time billed for computer repair services. Advanced online support utilities and skilled service specialists and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to help you with the most challenging system problems.

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