Expert Online Technical Support for Beaumont, Texas Networks from Certified Engineers
Small companies have typically been ignored by major network support organizations. Many small companies allow themselves to grow overly dependent on individual consultants or small support organizations who lack the bandwidth or broad knowledge to react quickly or efficiently to network crises. Other small businesses turn to giant service firms that employ technicians taught to provide by-the-numbers fixes for common problems but who are missing the background and versatility to deal with the diversity of configurations and absence of standards that characterizes small business IT systems.
Progent's time-tested approach to delivering affordable and successful network support to small companies has made Progent among the top Microsoft-certified network service organizations in the United States. Progent has delivered remote help to companies in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service group. This can save money and minimize technical risks for major projects such as application programming, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your business to plan and execute a sensible cloud strategy.
Key IT Areas Serviced by Progent for Business Networks in Beaumont, Texas
Progent offers the services of qualified consultants for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Beaumont, Texas Companies
Progent offers a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to larger IT groups. Progent's Help Desk Service Model ensures fast support, comprehensive service records, consistent follow-through, and strict expense control across an array of network service delivery modes that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability it system design, server virtualization strategies, plus integration, customization and support for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including office moves and massive system upgrades, longer term projects such as management information application programming and support, relational database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is feasible using the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in an environment that not only provides the highest level of availability and expandability but that is in addition convenient for customers to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Beaumont, Texas Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT consulting allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support organizations or individual consultants.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller businesses often depend excessively on independent consultants. Although individual service providers have lower expenses than larger IT service firms and can typically bill apparently lower rates, freelancers are frequently spread too thin to react rapidly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for assistance in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when independent consultants confront new technologies, the lack of a big consulting team to rely on for advice forces them to train on the job while your company ends up footing the bill for their continuing training.
- Have Access to Expertise in Sophisticated Information Technology Solutions
Many smaller service organizations or independent engineers who concentrate on small business IT consulting may excel at providing routine fixes but lack the background to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, numerous locations, Voice over IP systems, mobile clients, interconnected financial and operational software, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive group of experts can benefit your business because big-company environments are characteristically complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching a high level of robustness, availability, and protection calls for industry-tested leading practices.
- Build a Solid Foundation for Seamless Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised fixes commonly get tossed onto of a marginal foundation. As a business grows, stability and expandability issues can hinder the success of the organization. These environments need proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to a network environment that will provide the reliable foundation to handle current business requirements and ease downstream growth.
- Partner with Solution Providers, Not Product Resellers
Small businesses require guidance and education to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing productivity. They do not need an IT consultant or service firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match consulting support services with the genuine needs of customers. Combining network support and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the actual needs of a customer.
Get in Touch with Progent
In case your Beaumont, Texas company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).