Expert Remote Help for Beaumont, Texas Computer Networks from Certified Consultants
Small businesses have traditionally been ignored by large network support organizations. Many small companies allow themselves to become overly dependent on individual consultants or small support firms who don't have the size or comprehensive knowledge to respond quickly or effectively to network crises. Other small companies turn to giant service providers that employ personnel trained to provide standardized solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for providing low-cost and effective network support to small businesses has made Progent one of the premiere Microsoft-certified network service organizations in the country. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your internal IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud strategy.

Key Technical Areas Supported by Progent for Businesses in Beaumont, Texas
Progent offers the services of accredited experts for all aspects of business network technology found in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Beaumont, Texas Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing network support services is based on the Call Center operational structure common to big IT support groups. Progent's Contact Center Service Model promotes rapid response, comprehensive activity records, consistent follow-up, and tight expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for first-time clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including site moves and massive system migrations, extended projects like management reporting software programming and customization, database software programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small businesses with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is in addition simple for customers to migrate to a different support provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Beaumont, Texas Small Businesses
Progent's size, scope of technical skill, and experience with enterprise network consulting allow small businesses to avoid the pitfalls related to over reliance on small support organizations or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT support, smaller businesses sometimes depend heavily on independent engineers. Though individual service engineers have lower expenses than more substantial support organizations and can typically charge nominally smaller fees, individuals are frequently unable to react quickly to critical situations. If an independent engineer is busy with another client, ill, on vacation, or in class, the lack of backup personnel may require your company to wait for help during a crisis. The more your company expands, system unavailability or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering team to count on for help forces them to learn in place while your company ends up with the costs for their ongoing education.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many small service firms or freelance consultants who concentrate on small company IT consulting are capable of providing routine solutions but don't have the background to deal efficiently with complex IT configurations with mixed operating systems, multiple sites, Voice over IP systems, remote clients, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive team of experts can be valuable to your small business because big-company networks are characteristically complex, support issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and security calls for enterprise-proven best practices.

  • Build a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of ad hoc fixes often get thrown onto of a marginal foundation. As a business grows, stability and expandability problems can hinder the success of the organization. Such networks need thorough assessment, intelligent business analysis, and in-depth experience to upgrade to a network environment that will act as the reliable basis to meet critical business requirements and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies need direction and insight to navigate through an increasingly complicated array of IT options available for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the real interests of customers. Mixing IT support and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual needs of a customer.

Contact Progent
In case your Beaumont, Texas business needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

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