Affordable Computer Help from Microsoft and Cisco premier Consultants for Businesses in Beaumont, TX
By delivering professional know-how when you require it, providing specialized expertise for key applications, offering innovative services like virtual data center hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information network and reduce support costs. Progent appreciates that network protection, reliability, and efficiency are just as critical to small companies as to large enterprises but that small companies don't have the economy of scale to invest heavily in information networks and internal service groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's capability to provide the IT support expertise your company requires when you need it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to plan and implement a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Businesses in Beaumont, Texas
Progent's team of industry certified consultants provides assistance for virtually all aspects of network technology found in businesses of any size. Technologies supported by Progent in and around Beaumont include:

Service Delivery Alternatives Available for Beaumont, Texas Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, reliable follow-through, and strict cost control for a range of network service delivery alternatives that include remote troubleshooting, in-person support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online network support services.

  • Onsite Support
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to give small businesses the optimal solution: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical technologies including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security engineering, non-stop it system design, server virtualization solutions, plus integration, customization and support for business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and major system migrations, extended projects like customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to design, set up and troubleshoot the infrastructure needed to support remote workers. Aspects of network infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN connections, VDI desktop software, router integration, wireless network planning and implementation, and robust Internet connectivity. To find out about Progent's infrastructure consulting services for at-home workers, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit businesses with mixed networks to save significantly on the costs of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with complex security projects like SIEM solutions to help companies meet business guidelines and government regulations for network information security and incident reporting.

The scope and size of Progent's engineering staff offer a unique array of benefits to companies trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for fixing actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size invoices for fast repairs. An additional advantage of by-the-minute invoicing is that customers are less inclined to permit simple problems to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
If your Beaumont, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Technical Support Services Windows Applications on macOS

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and distribution companies to manage supply chains and streamline key processes in order to get products to market quickly and meet customer commitments dependably. Progent can provide the skills of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from as-needed advice to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.

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    Microsoft Office Communications Server provides IM and presence as part of a scalable, world-class solution offering advanced protection, seamless compatibility with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and elevated business efficiencies, increased individual productivity, and better IP protection. MS Communications Server 2007 has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide remote and onsite configuration support and troubleshooting help for your Office Communications Server deployment and can help your organization to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add significant strategic value to your IT system

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    For mid-size companies who need IT consulting services, Progent can deliver a variety of options including local help, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation support, software development, and expert consulting. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent provides expert onsite support for fixing network issues quickly and economically.

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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of skill that information security managers are expected to master. It gives business management the confidence that those who have qualified for their CISM credential possess the background and knowledge to provide effective security administration and support services.

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    Progent's SonicWall firewall experts can show you how to configure, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection plan and design security into your business operations.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix critical issues detected by SCOM 2012.

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    Progent's Microsoft certified experts offer small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install critical software quickly and automatically to specified users, reduce product costs and adhere to licensing agreements by determining patterns of usage, improve Windows security by increasing your awareness of weak points and by installing targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational expenses by efficiently utilizing the management functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset tracking management including software and appliance inventory.

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    Progent's Microsoft-certified Intune consultants can help your organization to assess the business value of utilizing Intune for administering your portable computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist you to define policies, set up pilot environments to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune deployment.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the progress of an active ransomware attack. Call 800-462-8800

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad range of online services to assist your organization to design, develop, pilot test, deploy, manage, and debug business applications based on any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your current Excel solutions to the latest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between different releases of Office Excel. Progent can provide as-needed help to clients looking for a fast solution to a specific problem related to Office Excel and Progent also offers full project management support for upgrading or developing line-of-business applications built on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to meet the special requirements of individuals or teams.

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