Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful products for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other vital business information. Progent offers Bellevue, Washington businesses support from BlackBerry-premier consultants who can assist organizations to manage their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful integration and maintenance of BlackBerry solutions has grown increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses often turn to outside support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery model, provides small businesses an economical alternative for integrating BlackBerry technology productively into their IT network.

Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and thoroughly.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Onsite IT Consulting
Progent locations in Seattle Metro Area

City Address Phone Link
Bellevue 11900 N.E. 1st Street
Bellevue, WA 98005
United States
(206) 258-8873 Bellevue Network Support Services
Lynnwood 16825 48th Ave W, #102
Lynnwood, WA 98037
United States
(425) 903-5055 Lynnwood Network Support Services
Seattle 1001 4th Ave, #3200
Seattle, WA 98154
United States
(206) 258-8872 Seattle Network Support Services
Tacoma 1102 A Street, Suite 300
Tacoma, WA 98402
United States
(253) 590-4400 Tacoma Network Support Services
Tukwila 14900 Interurban Ave S
Tukwila, WA 98168
United States
(425) 905-3006 Tukwila Network Support Services

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of BlackBerry devices, offering a single solution for controlling critical jobs like smartphone deployment, updates, and retirement and providing a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server features a variety of data protection capabilities beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also allows excellent versatility in adjusting degrees of security to match the special needs of your environment. Progent's BlackBerry authorized engineers can help your company to select advanced security functions and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Lock down a device
  • Wipe information from a missing device
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also offers versatility in determining mechanisms to keep mobile users from installing or executing unsafe or unauthorized programs. Progent can assist you to select protective processes like:

  • Specify precisely which programs are permitted on the device
  • Block external software from using persistent memory on the device
  • Select what functions third-party applications can access on the smartphone
  • Restrict the kinds of access external applications running on the device can initialize
  • Prevent all external applications from being installed or run on the BlackBerry device

Progent's Remote BlackBerry-premier Consulting Services is Quick and Economical
For companies in Bellevue, Washington who want quick and economical access to an authorized BlackBerry support expert, Progent offers efficient remote help from a veteran network support team who have provided network solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers fix technical issues rapidly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and offer expert help in fields including resolving synchronization issues, setting up BlackBerry Enterprise Server, and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help you to resolve a broad array of problems concerning synchronization, device detection, messaging consistency, web access, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small office networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support expenses low and, by handling issues promptly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements analysis, system design, deployment planning and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components match your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
To ask Progent about consulting assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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    Progent provides nationwide remote help and consulting services for companies that operate environments powered by variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides optimum return for your information technology dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced remote access tools and skilled service specialists and engineers allow Progent to handle the majority of network issues without squandering time and expense by going to your location. In the vast majority of situations your network issues can be remediated by telephone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA certified security professionals to assist you with the most challenging network issues.

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    SQL Server 2014 incorporates major enhancements in critical areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates seamlessly across all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include planning, deployment, management, remediation, and software development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.

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    Before Progent's MOM-based solution, network problems were approached reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent can now anticipate system problems before they becomes critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before clients know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to provide small company IT systems enterprise-class reliability, security and performance.

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    Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Microsoft WSUS enables IT administrators to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, network support staff can completely and effortlessly manage the installation of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft SUS GPO is linked to an Active Directory container appropriate for your network environment.

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    If you are developing UNIX-based applications in an environment that has Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to concentrate on your field of high-value expertise without the constant distraction of maintaining your company information system. Through the use of smart server monitoring and by delivering remote and in-person support when your company needs it, Progent represents an affordable way for managing an information network that provides excellent availability, protection, and performance. Progent's developer assistance offerings include comprehensive network support outsourcing, virtual server infrastructure, remote and on-premises support and repair, 24x7 monitoring, and Contact Center outsourcing.

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    The current Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, tune, manage and troubleshoot firewall environments based on ASA firewalls with Firepower Services.

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    Progent's Microsoft Premier engineers can provide world-class consulting for major deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-location Exchange Server 2007 rollouts or updates and can provide local technicians to assist enterprises with deployments of Microsoft Exchange in the or any region served by Progent's consultants.

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    Progent's Microsoft-certified consultants provide small and mid-size companies enterprise-class consulting services for SMS Server and Configuration Manager 2007, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is Microsoft's new title for the change management solution previously called SMS Server. System Center Configuration Manager provides a variety of enhancements to Microsoft Systems Management Server 2003 including full automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch control, application tracking, and licensing compliance. Progent's engineers can also assist you to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.

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    Progent offers technical services for mid-size companies with 100 to 250 network users. The mid-size company or work group has typically been an underserved segment of the market for network support services. The cost structures and service delivery models of major outside support organizations make them excessively expensive for the typical small company or small medium business (SMB), which usually has a minimal IT budget with which to maintain an IT system whose complexity and capability are frequently similar to the networks of far bigger companies. Progent's service delivery model, which takes full advantage of online service, virtual office technology and 24x7 server monitoring, significantly lowers the IT support expenses of a small-medium business while offering the mid-size organization with big-company support from professional, IT experts with background in a wide range of small business network solutions. If your mid-sized company or small business is looking for levels of network help needed by a mid-size organization without budgeting big-company costs, call Progent.

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    Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2007 upgrade plan that minimizes network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.

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    SQL Server 2008 offers indispensable, standardized tools to IT professionals as well as to network users, reducing the complexity of designing, integrating, managing, and using enterprise data and database applications in environments ranging from handheld devices to enterprise data systems. The sophistication and integration demands of Microsoft SQL Server 2008 require an IT consultant with real-world expertise and broad knowledge in designing and building information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Microsoft-certified engineers can assist your organization to update your desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit PC desktop processing, plan an efficient migration strategy that reduces business interruptions, and deliver inexpensive, professional remote help to aid your organization to install 64-bit PC desktop operating systems and applications on your current computers.

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    If your office network mixes Sun Solaris technology with Windows, Progent can show you how to integrate your computers into a cohesive network that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high availability, enhanced throughput, and strong security. Progent's Sun Solaris and Microsoft Windows integration support services feature IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and administration, remote network support and repair, on-site technical support, and Contact Center services.

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    Progent provides a variety of IT service bundles for small organizations. These IT outsourcing and server monitoring services are based on the proactive problem handling capabilities of System Center Operations Manager, a state-of-the-art server and IT management software platform that tracks the reliability, throughput, and safety of your information system and identifies potential troubles before they can bring down your network. With Progent's economically priced network support packages, small businesses can select a basic co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.

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    Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer to provide strategic direction to assist you select and support network solutions to match your current situation and that can serve as a firm basis for your growth. Progent's part-time or temporary CIO consulting services offer economic advantages to organizations trying to maximize the impact of their network investment but who are without the budget or hesitant to take on one more high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to support all major OS platforms and networking technologies plus a wide selection and business software, Progent is in a unique situation to offer unbiased advice along with expert technical support for creating IT solutions that match the special requirements of your organization.

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