Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most successful products for achieving mobile connectivity to messaging, calendars, web-based applications, and other critical business information. Progent offers Bellevue, Washington businesses support from BlackBerry-premier experts who can help companies to maintain their BlackBerry environments or transition efficiently to a current mobile solution.
As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the norm for businesses of any size, successful integration and maintenance of BlackBerry solutions has become increasingly challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations often turn to outside support professionals who offer expertise in BlackBerry installation and maintenance.
Progent offers the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small companies an economical alternative for incorporating BlackBerry products seamlessly into their information system.
Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and control BlackBerry smartphones across your business, define security policies that make sense for your company, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for controlling critical jobs like device deployment, upgrades, and deactivation and providing a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and supports wireless synchronization.
BlackBerry BES Server features a variety of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the specific requirements of your company's environment. Progent's BlackBerry certified engineers can assist you to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings include:
- Disable a BlackBerry device
- Wipe data from a missing smartphone
- Lock out Bluetooth functionality
- Activate built-in protection against malicious attacks
BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from installing or executing unsecure or prohibited applications. Progent can help you to choose protective processes like:
- List precisely what applications are allowed on the device
- Block third-party applications from allocating non-volatile memory on the BlackBerry smartphone
- Determine what functions external applications can access on the BlackBerry device
- Restrict the types of connections third-party software running on the smartphone can initialize
- Block all third-party programs from being installed or executed on the BlackBerry device
Progent's Online BlackBerry-certified Support is Fast and Affordable
For companies in Bellevue, Washington who require quick and affordable help from an authorized RIM BlackBerry support expert, Progent provides effective remote help from a seasoned support staff who have provided IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)
Online consulting services eliminates travel costs and allows consultants to fix technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and can provide professional help in fields including resolving synchronization issues, configuring BlackBerry BES Server, and creating a protected, high-availability network architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned experts can in addition assist you to resolve a wide array of issues associated with synchronization, device detection, email consistency, web access, mobile connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide online consulting services for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses at a minimum and, by solving issues promptly, maximizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.
Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to define and install sensible security options.
Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry device users on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.
Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
In order to contact Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.