Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that poses an existential threat for businesses of all sizes poorly prepared for an assault. Different versions of ransomware such as Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for years and continue to cause damage. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus additional as yet unnamed viruses, not only do encryption of on-line files but also infiltrate any configured system protection mechanisms. Files synchronized to cloud environments can also be corrupted. In a poorly architected system, this can make any restoration useless and effectively knocks the network back to square one.

Getting back online programs and information following a ransomware event becomes a race against the clock as the targeted organization struggles to contain and remove the ransomware and to restore business-critical activity. Due to the fact that ransomware requires time to move laterally, assaults are usually launched at night, when penetrations are likely to take more time to discover. This compounds the difficulty of rapidly mobilizing and organizing an experienced mitigation team.

Progent has a range of services for protecting Bellevue enterprises from ransomware events. Among these are staff training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to identify and suppress zero-day malware attacks. Progent also provides the assistance of seasoned ransomware recovery consultants with the skills and commitment to restore a breached environment as rapidly as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the needed codes to decrypt all your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to re-install the vital parts of your Information Technology environment. Absent access to complete data backups, this calls for a wide complement of skill sets, top notch project management, and the capability to work non-stop until the job is finished.

For two decades, Progent has made available expert Information Technology services for companies across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded top industry certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of expertise affords Progent the capability to quickly determine necessary systems and re-organize the surviving pieces of your computer network system after a ransomware attack and configure them into an operational network.

Progent's ransomware team of experts uses best of breed project management applications to coordinate the sophisticated restoration process. Progent appreciates the urgency of working quickly and in concert with a client's management and Information Technology team members to prioritize tasks and to get essential services back on-line as fast as possible.

Case Study: A Successful Ransomware Virus Response
A business escalated to Progent after their network was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored criminal gangs, possibly adopting strategies exposed from the United States National Security Agency. Ryuk attacks specific companies with little or no room for disruption and is among the most lucrative instances of ransomware viruses. Major victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in the Chicago metro area with around 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing processes. The majority of the client's information backups had been on-line at the start of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and hoping for the best, but ultimately made the decision to use Progent.


"I cannot thank you enough about the support Progent provided us throughout the most stressful time of (our) company's life. We may have had to pay the Hackers if it wasn't for the confidence the Progent team provided us. That you were able to get our e-mail and key applications back in less than a week was something I thought impossible. Every single expert I talked with or messaged at Progent was absolutely committed on getting us back online and was working 24/7 to bail us out."

Progent worked together with the customer to quickly identify and assign priority to the essential applications that had to be recovered to make it possible to resume company functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • MRP System
To start, Progent followed ransomware event mitigation industry best practices by halting the spread and cleaning up infected systems. Progent then initiated the steps of recovering Microsoft Active Directory, the key technology of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without Windows AD, and the client's MRP system leveraged Microsoft SQL Server, which requires Windows AD for security authorization to the databases.

In less than two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then charged ahead with setup and storage recovery of needed systems. All Exchange schema and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect local OST files (Outlook Email Off-Line Data Files) on user desktop computers and laptops to recover email data. A not too old off-line backup of the client's manufacturing software made them able to restore these vital applications back available to users. Although a large amount of work was left to recover fully from the Ryuk attack, core services were restored quickly:


"For the most part, the production manufacturing operation never missed a beat and we made all customer orders."

During the next few weeks key milestones in the restoration project were made through close cooperation between Progent consultants and the client:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Exchange Server containing more than 4 million archived emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100% functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user workstations were fully operational.

"A lot of what was accomplished during the initial response is nearly entirely a blur for me, but our team will not soon forget the care each and every one of your team put in to give us our company back. I have been working with Progent for the past 10 years, possibly more, and every time Progent has impressed me and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A possible business-ending disaster was avoided through the efforts of results-oriented professionals, a wide array of technical expertise, and close collaboration. Although in retrospect the ransomware virus attack detailed here could have been identified and blocked with modern cyber security solutions and security best practices, user training, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were involved), thank you for letting me get some sleep after we got through the initial fire. All of you did an fabulous job, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Bellevue
For ransomware system restoration services in the Bellevue area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to help you to fix serious problems detected by SCOM 2012.

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    Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to help you to design, install, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.

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    Progent is structured to deliver in-depth remote support for all technologies associated with today's small company information systems and allows you to outsource a variety of strategic, as-needed support services including a part-time CIO to provide senior-level planning and negotiating skills, a Call Center for help desk support, 24x7 remote monitoring, spam/virus protection as a managed service, best-practices project management for major initiatives like office moves orOS migrations, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, security engineers to verify information safety and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, customize, or repair mission-critical application programs.

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    Progent can assist your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your existing SCCM 2012 environment to support your evolving IT requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by providing expertise with related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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