Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that poses an enterprise-level danger for businesses unprepared for an assault. Versions of ransomware like the CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for a long time and continue to inflict damage. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent unnamed viruses, not only encrypt online critical data but also infect most accessible system protection. Information synched to cloud environments can also be encrypted. In a poorly architected environment, it can make any restore operations impossible and basically knocks the network back to zero.

Restoring applications and information after a ransomware intrusion becomes a sprint against time as the targeted organization fights to contain and remove the crypto-ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware needs time to move laterally, penetrations are frequently sprung during weekends and nights, when penetrations typically take more time to uncover. This compounds the difficulty of rapidly marshalling and organizing a capable mitigation team.

Progent offers a variety of help services for protecting Bellevue businesses from crypto-ransomware penetrations. Among these are team member training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to detect and suppress day-zero modern malware assaults. Progent also offers the assistance of seasoned crypto-ransomware recovery professionals with the talent and commitment to rebuild a compromised environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Soon after a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will return the codes to decipher any of your data. Kaspersky Labs determined that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the essential parts of your Information Technology environment. Without the availability of full system backups, this requires a broad range of skill sets, top notch project management, and the capability to work non-stop until the job is finished.

For twenty years, Progent has offered expert Information Technology services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise provides Progent the skills to knowledgably understand important systems and organize the surviving components of your IT system after a ransomware penetration and rebuild them into a functioning system.

Progent's recovery group has powerful project management tools to orchestrate the complicated recovery process. Progent appreciates the importance of acting swiftly and together with a client's management and Information Technology staff to prioritize tasks and to put essential services back online as soon as possible.

Customer Story: A Successful Crypto-Ransomware Attack Response
A business engaged Progent after their network was crashed by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean state sponsored hackers, possibly using strategies leaked from America's NSA organization. Ryuk targets specific companies with little or no tolerance for operational disruption and is one of the most profitable iterations of crypto-ransomware. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company headquartered in the Chicago metro area and has around 500 employees. The Ryuk event had disabled all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were destroyed. The client was evaluating paying the ransom demand (more than $200,000) and hoping for good luck, but ultimately brought in Progent.


"I can't thank you enough in regards to the expertise Progent provided us throughout the most stressful time of (our) company's existence. We had little choice but to pay the Hackers if not for the confidence the Progent team gave us. That you were able to get our messaging and essential servers back online quicker than 1 week was something I thought impossible. Every single consultant I talked with or communicated with at Progent was urgently focused on getting us restored and was working at all hours to bail us out."

Progent worked together with the customer to quickly identify and prioritize the essential elements that needed to be recovered in order to continue business functions:

  • Microsoft Active Directory
  • E-Mail
  • MRP System
To start, Progent adhered to ransomware incident response industry best practices by halting the spread and cleaning up infected systems. Progent then initiated the process of bringing back online Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange messaging will not function without Active Directory, and the client's MRP system utilized SQL Server, which requires Active Directory for security authorization to the data.

In less than two days, Progent was able to recover Active Directory to its pre-penetration state. Progent then helped perform rebuilding and storage recovery of needed servers. All Exchange Server ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Offline Folder Files) on user PCs and laptops in order to recover email information. A recent off-line backup of the customer's financials/ERP software made it possible to return these required applications back servicing users. Although a large amount of work was left to recover totally from the Ryuk event, essential systems were returned to operations rapidly:


"For the most part, the assembly line operation showed little impact and we produced all customer sales."

Throughout the following month critical milestones in the recovery project were made through close cooperation between Progent engineers and the client:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million historical messages was spun up and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory functions were completely operational.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • Most of the user desktops were operational.

"A lot of what went on in the early hours is nearly entirely a haze for me, but we will not forget the countless hours all of you put in to help get our company back. I've entrusted Progent for the past ten years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A possible business extinction disaster was dodged due to results-oriented experts, a wide spectrum of subject matter expertise, and close collaboration. Although in post mortem the ransomware penetration described here should have been prevented with current security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and properly executed incident response procedures for data protection and keeping systems up to date with security patches, the fact is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware attack, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were involved), thanks very much for allowing me to get rested after we got over the most critical parts. All of you did an amazing job, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Bellevue
For ransomware system restoration expertise in the Bellevue metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.

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    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small company's servers in a solution that gives the highest level of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting services are based on mature virtualization architectures that allow small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each staff member to each customer. The practice of documenting and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

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    Progent's ProSight family of managed services are intended to offer businesses who maintain small in-house network support staffs with low-cost access to world-class management platforms and consulting experts. Advantages of the ProSight catalog of managed IT services include fixed IT maintenance expenses, smart automation of common administrative tasks, continual adoption of the latest information technology, smooth migration from older systems to current solutions, close fit between computer technology with business objectives, access to seasoned IT consultants, and freeing up management to focus on business instead of fast-evolving information technology.

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