Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that poses an enterprise-level threat for organizations vulnerable to an assault. Different iterations of ransomware like the Reveton, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and continue to inflict destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with more as yet unnamed malware, not only encrypt online information but also infect many configured system protection. Data synched to the cloud can also be encrypted. In a vulnerable system, this can make automated restore operations impossible and effectively sets the datacenter back to square one.

Recovering applications and information following a crypto-ransomware intrusion becomes a race against time as the targeted organization struggles to stop lateral movement and remove the crypto-ransomware and to resume business-critical operations. Because crypto-ransomware needs time to spread, penetrations are often launched during weekends and nights, when successful attacks may take longer to uncover. This compounds the difficulty of rapidly mobilizing and organizing a qualified response team.

Progent offers a variety of services for protecting Bellevue enterprises from ransomware penetrations. Among these are team member education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to identify and disable day-zero modern malware attacks. Progent also can provide the services of veteran ransomware recovery professionals with the track record and perseverance to reconstruct a breached network as soon as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the codes to decrypt all your files. Kaspersky estimated that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to piece back together the vital elements of your IT environment. Absent the availability of full system backups, this requires a wide range of skills, top notch team management, and the capability to work continuously until the job is over.

For two decades, Progent has made available certified expert IT services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained top industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP applications. This breadth of experience affords Progent the ability to efficiently understand necessary systems and re-organize the surviving parts of your IT environment following a ransomware event and assemble them into an operational network.

Progent's security group utilizes state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent knows the importance of working swiftly and in unison with a client's management and IT resources to assign priority to tasks and to put essential services back on line as fast as possible.

Business Case Study: A Successful Ransomware Virus Recovery
A client sought out Progent after their network was crashed by the Ryuk ransomware virus. Ryuk is thought to have been created by North Korean state sponsored cybercriminals, suspected of adopting technology exposed from the U.S. National Security Agency. Ryuk seeks specific companies with little room for operational disruption and is one of the most lucrative iterations of ransomware viruses. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in the Chicago metro area and has about 500 employees. The Ryuk intrusion had shut down all company operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the time of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (in excess of $200,000) and praying for good luck, but in the end engaged Progent.

"I can't thank you enough in regards to the care Progent provided us throughout the most stressful time of (our) company's survival. We most likely would have paid the criminal gangs if not for the confidence the Progent experts afforded us. The fact that you could get our e-mail and important applications back faster than one week was amazing. Every single expert I got help from or texted at Progent was totally committed on getting our company operational and was working breakneck pace to bail us out."

Progent worked hand in hand the client to rapidly identify and prioritize the critical areas that needed to be recovered in order to continue company functions:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To begin, Progent adhered to AV/Malware Processes incident response best practices by isolating and clearing up compromised systems. Progent then initiated the task of rebuilding Microsoft Active Directory, the heart of enterprise systems built on Microsoft technology. Microsoft Exchange messaging will not work without Windows AD, and the customer's financials and MRP software utilized Microsoft SQL, which depends on Active Directory for authentication to the data.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then completed rebuilding and storage recovery on essential applications. All Exchange ties and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST data files (Microsoft Outlook Offline Folder Files) on staff PCs to recover email information. A recent offline backup of the client's accounting/ERP systems made them able to recover these required applications back on-line. Although a large amount of work remained to recover completely from the Ryuk damage, essential services were restored quickly:

"For the most part, the production manufacturing operation never missed a beat and we produced all customer deliverables."

Throughout the following couple of weeks important milestones in the restoration process were completed through close collaboration between Progent engineers and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were fully restored.
  • A new Palo Alto 850 security appliance was installed.
  • 90% of the user desktops were being used by staff.

"A lot of what happened in the initial days is mostly a fog for me, but my team will not soon forget the countless hours each of you put in to help get our company back. I've trusted Progent for at least 10 years, possibly more, and every time Progent has shined and delivered. This situation was a Herculean accomplishment."

A probable business-killing disaster was dodged through the efforts of top-tier professionals, a broad array of IT skills, and close teamwork. Although in post mortem the ransomware penetration described here could have been identified and disabled with advanced cyber security solutions and ISO/IEC 27001 best practices, team training, and appropriate security procedures for data backup and applying software patches, the reality remains that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus defense, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were involved), thanks very much for making it so I could get rested after we made it over the most critical parts. Everyone did an incredible job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Bellevue
For ransomware recovery expertise in the Bellevue metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

  • Remote Small Business Server 2008 Remote Troubleshooting Consultant Microsoft SBS Premium Add-on
  • Remote Support Microsoft 365 Portal Microsoft 365 and on-premises Exchange Integration Services
  • Remote Technical Support Cisco VoIP Phones and Unified CM IP Endpoints Specialist
  • Remote Technical Support Exchange Server 2010 Migration Microsoft Exchange 2010 Upgrade Consulting Services
  • Ryuk ransomware forensics Consulting Services Nephilim ransomware forensics Consultant
  • SCCM 2007 Asset Management Online Consulting After Hours SCCM 2007 Troubleshooting Computer Engineer
  • SQL Server 2012 Software Recovery Bellevue Bellevue Washington Network Support Microsoft SQL 2008
  • SQL Server 2019 Development Setup and Support SQL Server 2019 and Kubernetes Configuration
  • SQL Server 2019 Machine Learning Services Technical Consultant SQL Server 2019 R Services Technical Support Services
  • SQL Server Replication Consultants Microsoft SQL Server Consulting Firm
  • Security Consultancy Intrusion Protection Systems Technology Consulting Services Firewall Security
  • SharePoint Consultant SharePoint Server 2003 Consultant
  • Bellevue Ransomware Operational-Recovery Bellevue, WA
  • SharePoint Designer 2010 Technology Consulting SharePoint Server 2010 Information Technology Consulting

  • Home Based Jobs Home Based Network Consultant
    Work from home Cisco Engineers Freelancing Job

    Progent's business climate will make you a more capable consultant by enhancing your information technology skills and boosting the loyalty of your clients. Progent delivers this commitment by attracting the best consulting talent for you to work with, offering an advanced system architecture, running proprietary software utilities to deliver the maximum level of service, and by optimizing our business models for attracting and retaining clients.

  • SharePoint and Mac Support and Setup Excel for Mac On-site Technical Support
  • Shared Computer Support Help Desk Consultants Cisco Co-managed Heldesk Remote Troubleshooting
  • Small Business Computer Support For Small Offices Cisco Certified Expert Computer Support Consultants Mid-size Business
  • Small Company Online Technical Support 24-Hour Small Office Professionals

  • Technical Support Data Center Colocation
    Integration Services Colocation

    Progent's colocation center support services are intended for businesses with equipment located at IDCs or data center colo hosting sites and requiring on-demand on-site help at the colo site plus off-site support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete range of IDC and data center and colocation support services such as system topology evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, design and deployment of high availability configurations, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage cluster configurations.

  • Small Office Internet Networking Consultants Small Offices Information Technology Consulting Firms

  • CISM Network Intrusion Penetration Testing
    CISM Security Auditor

    Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and global standards of skill that IT security managers are required to learn. CISM provides executive management the confidence that consultants who have earned their CISM certification have the background and capability to deliver efficient security administration and consulting services.

  • Bellevue Spora Crypto-Ransomware Business-Recovery Bellevue, King County
  • Small Office Small Business Computer Consultant Outsourced IT Services Small Business

  • IT Training Support
    Expert Training Technical Consultant

    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Small Office Support Specialist Cisco Experts IT Outsourcing Company Small Business
  • Software Consulting Part-time CIO Part-time CIO Integration Consultants
  • Bellevue Dharma Crypto-Ransomware Business-Recovery
  • Solaris Security Firms Solaris Security Companies
  • Solaris to Windows Migration Consultants Solaris Upgrade Consulting

  • Expert Microsoft Certified Azure Planning Technology Professional
    Azure and iPhone integration Consult

    Progent can help businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common mistakes small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.

  • Specialists CISSP Certified Security Auditor Emergency CISSP Certified Security Auditor Services
  • Staffing for Network Service Organizations Bellevue Bellevue Supplemetary IT Staffing Support Bellevue
  • Support and Help Cisco ASA and VMware 24/7 Cisco ASA and VMware Technical Consultant
  • Bellevue Locky Ransomware Remediation Bellevue, King County
  • Support and Setup Small Business WiFi Technical Consultant WLAN
  • Symantec VelociRaptor Security Auditor Network Intrusion Penetration Testing Symantec VPN
  • Technical Support Firms BlackBerry Synchronization Bellevue, WA Bellevue Washington BlackBerry Synchronization Networking Consultants

  • VoIP phones patch management Professionals
    Consultancy Patch management services

    Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, peripherals {like printers and scanners, network infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors.

  • Bellevue Dharma Crypto-Ransomware File-Recovery Bellevue Washington
  • Technology Professional Polycom Telepresence Radvision Video Conferencing Consultants
  • Teleworkers Consultants nearby Bellevue - Infrastructure Consulting and Support Services Bellevue At Home Workers Expertise nearby Bellevue - Infrastructure Consulting Experts King County Washington, U.S.A.
  • Top Amazon MWS Integration Firm Amazon MWS development Programmer
  • Top Citrix Essentials for Hyper-V Engineers Consulting Citrix for Hyper-V
  • Top IT Outsourcing Example White Papers IT Outsourcing White Papers
  • Top Ranked network asset documentation management Engineers password management system Specialist
  • Top Sun Solaris Migration Migration Solaris to Windows
  • UNIX Consultant Services Sun Solaris Integration
  • UNIX Consultants Sun Solaris Remote Troubleshooting
  • Ubiquiti UniFi Security Gateway Professionals Ubiquiti AP Consultancy
  • Urgent Remote Consulting Colorado Small Business IT Outsourcing Idaho
  • Urgent VMware GSX Server Services VMware Private Cloud Professional
  • Bellevue Kirkland Bellevue Locky Crypto-Ransomware Repair
  • Virginia Outsourcing Companies Network Outsource Nationwide Remote
  • WatchGuard Firebox M370 Firewall Cybersecurity Organization Security Certification WatchGuard VPN
  • Bellevue Ryuk Ransomware Virus Rollback Bellevue Washington
  • Wave 2 Wi-Fi controller Support and Help 5520 wireless controller Professional
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  • Aironet 2800 Access Point Engineer
    Aironet 600 Access Point Technical Support

    Progent's certified wireless networking consultants can help businesses of any size to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP environments to provide the throughput, coverage, density, scale, security compliance and manageability required for seamless connectivity between Wi-Fi and wired networks. Progent offers efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business design and maintain wireless solutions that include indoor and outdoor Aironet access points.

  • WiFi 6/6E Consulting Services Remote Support Services 802.11ax Management
  • Windows 2000 Online Support Windows 2000 Server Support Outsourcing
  • Windows 2003 Server Technical Consultant Microsoft Windows 2003 On-site Support
  • Bellevue Netwalker Ransomware Cleanup Bellevue Washington, United States
  • Windows 2012 Cluster Shared Volumes Integration Cluster Server Windows 2012 Specialist
  • Windows 2022 Professionals Windows 2022 Online Technical Support
  • Windows 8.1 Wireless IT Consultants Remote Technical Support Windows 8.1 Backup and Restore
  • Windows Mobile Specialist Microsoft Activesync Consultant Services
  • Windows Server 2012 R2 Data Deduplication On-site Support Windows Server 2012R2 Clustering IT Consulting

  • ProSight ECHO Managed Cloud Backup Services Information Technology Consulting
    ProSight DPS ECHO Hybrid Cloud Backup/Recovery Professional

    ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data.

  • Windows Server 2019 Hybrid Configuration Support and Integration Windows Server 2019 Hybrid Integration Network Consultants
  • Bellevue Dharma Crypto-Ransomware System-Restore Bellevue, King County
  • Windows Server 2022 High Availability Technology Consulting Services 24-Hour Windows Server 2022 Storage Replica Remote Consulting
  • Windows Server Essentials Upgrade Engineers Windows Server Essentials Engineers
  • Windows and UNIX Technology Professional UNIX, Windows Consulting Services
  • Wireless Security Inventory Engineer Internal Security Inventory Technology Professional
  • Bellevue Lockbit Crypto-Ransomware Recovery Bellevue Washington, U.S.A.
  • Zero Downtime Network Network Engineer Configuration Microsoft Exchange Cluster
  • domain expiration management Consult network infrastructure documentation management Consulting
  • iPhone RADIUS Technical Support iPhone and SharePoint integration Outsourcing
  • ransomware business recovery Services 24x7 Nephilim ransomware hot line Consult

  • Microsoft SBS Server Specialists
    Microsoft Small Business Server 2003 IT Services

    Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server calls for a network support expert with hands-on experience designing and building cohesive, end-to-end business network solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of experience supporting business networks founded on Microsoft technology. This background ensures you success in deploying, administering, and troubleshooting network solutions that include the Microsoft Small Business Server package of servers and applications.

  • ransomware protection and recovery Consultants NotPetya ransomware protection and recovery Engineer

  • Hyper-V 3.0 Server Online Troubleshooting
    Hyper-V Consultancy

    Progent's network professionals can help you analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct pilot implementations to verify Hyper-V's operation with your production software, assess your network architecture for optimal performance with virtual server solutions, help you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management staff to track and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual machines, design and validate disaster recovery processes that maximize network availability, and provide continuing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk outsourcing.

  • Bellevue WannaCry Ransomware Remediation Bellevue, King County
  • ransomware removal and file recovery Services ransomware business recovery Professionals

  • Microsoft Windows Server 2019 Setup and Support
    Windows Server 2019 Kubernetes Containers Technical Support

    Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to plan and deploy a disaster recovery solution based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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