Low-cost Computer Help from Microsoft and Cisco certified Experts for Businesses in Bellevue, WA
By offering professional support whenever you require it, making available specialized knowledge for critical applications, providing high-value services such as virtual data center hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and reduce support costs. Progent recognizes that network security, reliability, and efficiency are just as critical to small companies as to large enterprises but that small organizations don't have the leverage to spend aggressively in computer technology and internal support groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your company requires whenever you require it and at prices you can afford.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Main Technologies Supported by Progent for Companies in Bellevue, Washington
Progent's national group of industry certified experts provides help for virtually all aspects of network systems found in businesses of any size. Technologies supported by Progent in and around Bellevue include:
Support Delivery Alternatives for Bellevue, Washington Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough activity documentation, consistent follow-through, and strict cost monitoring across an array of network service delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's IT consultants allows them to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's online network support expertise.
- On-site Service
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Online Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, fault tolerant network engineering, server virtualization solutions, plus integration, customization and training for business software including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and major software upgrades, longer term projects like business reporting application development and customization, relational database application development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL to provide small businesses with greater degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and performance is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also convenient for customers to migrate to another service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Bellevue, Washington Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate network support allow small and midsize businesses to avoid the pitfalls associated with over dependence on thinly staffed service organizations or freelance engineers.
Teaming with Progent's Experts allows your business to:
- Avoid Over Reliance on Individual Support Consultants
For IT support, smaller businesses sometimes depend heavily on individual consultants. Although freelance support providers have lower expenses than larger IT service organizations and can typically bill nominally smaller fees, individuals are often unable to respond rapidly to critical problems. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of replacement personnel may force your company to wait for assistance in case of an emergency. The more your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a big consulting group to fall back on for advice requires them to learn in place while your organization winds up footing the costs for their ongoing education.
- Have Access to Experts in Complex IT Issues
The majority of smaller service firms or independent consultants who concentrate on small business network consulting are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complicated IT infrastructures with mixed platforms, multiple offices, Voice over IP implementations, remote workers, interconnected accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your small business because big-company networks are by nature complicated, integration issues demand thorough knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires industry-proven processes.
- Build a Firm Foundation for Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a strong basis, a sequence of band-aid repairs often get tossed on top of a weak foundation. As a business evolves, stability and scalability problems can obstruct the success of the organization. Such environments require thorough assessment, smart strategic analysis, and broad-based experience to upgrade to a network environment that will provide the reliable foundation to handle current business needs and ease downstream growth.
- Work with Solution Providers, Not Product Vendors
Small companies require direction and insight to work through an increasingly complex array of technology options offered for enabling business growth and improving productivity. They do not need an IT consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to match technical support services with the genuine interests of customers. Combining network support and product selling can result in a conflict where the recommended solution is built around a preselected vendor rather than being driven by the actual needs of a client.
Get in Touch with Progent
If your Bellevue, Washington company wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).