Bellevue, Washington Microsoft and Cisco Certified Consultants

Support Delivery Options Available for Bellevue, Washington Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support is based on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity documentation, dependable follow-up, and tight cost monitoring across a range of network service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server hosting.

• Online Support
  Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix network problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's remote network troubleshooting expertise.

• On-site Service
  Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services.

• IT Consulting Expertise
  Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with critical products and technologies including
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtual server strategies, plus configuration, programming and training for business software such as accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives like management information software development and support, relational database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

• Application Hosting
  Progent offers hosting for vital applications such as Exchange Server and SQL Server in order to provide small companies with higher levels of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that host the gear of many of the world's largest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in a setting that not only provides the top level of availability and extensibility but that is also convenient for customers to migrate to another support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- OS and non- standardized environments common with small companies, and keeps control of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Integration Services
  Progent offers expert remote support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Bellevue, Washington Businesses
Progent's size, depth of information technology skill, and experience with corporate IT support enable small and midsize companies to sidestep the pitfalls associated with over reliance on small support organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

• Prevent Excessive Reliance on Individual Consultants
  For network support, small businesses sometimes depend excessively on freelance consultants. Though individual service providers carry lower expenses than more substantial support firms and can typically charge apparently smaller rates, they are sometimes too overworked to react rapidly to urgent situations. If an independent engineer is busy with different client, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for help in case of a crisis. As your small business grows, system downtime or difficulties with critical applications become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lower productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big engineering team to count on for help requires them to train on the job while your business ends up footing the costs for their continuing education.

• Have Access to Experts in Sophisticated IT Issues
  The majority of smaller support organizations or freelance engineers specializing in small company IT support are capable of providing connect-the-dots fixes but lack the background to work efficiently with complex network infrastructures that have a variety of platforms, many offices, VoIP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your business because enterprise networks are inherently complex, support problems demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested leading practices.

• Create a Firm Basis for Growth
  Small businesses typically begin with a network cobbled together on a shoestring budget. Without a proper basis, a series of improvised repairs often get piled on top of a marginal foundation. As a business evolves, reliability and scalability issues can obstruct the productivity of the organization. Such networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable basis to handle current business needs and ease downstream expansion.

• Partner with Solution Finders, Not Resellers
  Smaller companies require guidance and education to work through an increasingly complex maze of technology options offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to align consulting support with the real needs of customers. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a small business.

Contact Progent
In case your Bellevue, Washington business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).