Bellevue, Washington Microsoft and Cisco Premier Consultants

Service Delivery Alternatives Available for Bellevue, Washington Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for delivering computer support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity documentation, consistent follow-up, and tight cost control across a range of network service delivery options that include online repairs, onsite support, and high-end consulting.

• Online Support
  Progent’s Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

• Onsite Service
  Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, see Help Desk Services.

• Help Desk Co-management Services
  Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progent’s Help Desk Co-management services.

• Consulting Expertise
  Progent offers small companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and support for small business applications such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term initiatives such as upgrading a legacy MRP system to a modern MS Dynamics 365 solution, relational database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware removal.

• Network Infrastructure Consulting Expertise for Telecommuters
  Progent can help small and mid-size companies to plan, set up and troubleshoot the infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants offer guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless network planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure expertise for remote workers, see network infrastructure guidance for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides complete hosting for all of a small organization's production servers in an environment that not only provides the top level of availability and extensibility but that is also simple for clients to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting
  Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Bellevue, Washington Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network consulting allow small businesses to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance consultants.

Teaming with Progent enables your company to:

• Prevent Over Dependence on Freelance Support Consultants
  For network services, small businesses often rely excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are occasionally stretched to far to react rapidly to urgent situations. If an independent consultant is busy with different customer, sick, on vacation, or in training, the lack of backup staff may require your business to wait for help during an emergency. The more your small business expands, system unavailability or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a big engineering group to depend on for assistance requires them to train with the meter running while your company winds up footing the bill for their continuing education.

• Gain Access to Expertise in Complex Information Technology Issues
  The majority of small service firms or independent consultants focused on small company IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT configurations with a variety of operating systems, many offices, Voice over IP systems, remote clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your company because enterprise networks are characteristically complex, integration issues require in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-proven best practices.

• Create a Firm Basis for Growth
  Small businesses typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised fixes commonly get piled on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the business. These networks require proper evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that will act as the solid foundation to handle current business requirements and ease downstream expansion.

• Partner with Solution Providers, Not Product Resellers
  Small companies need guidance and insight to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This permits Progent to align consulting support services with the real needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Bellevue, Washington business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).