Professional Online Support for Bellevue, Washington Networks from World-class Engineers
Small businesses have traditionally been underserved by large network support firms. Many small businesses permit themselves to become excessively dependent on individual engineers or small consulting organizations who don't have the size or extensive skill sets to react promptly or effectively to network crises. Still other small businesses turn to giant support firms that employ personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to handle the variety of configurations and lack of standardization typical of small business IT systems.
Progent's time-tested methodology for providing low-cost and effective technical support to small companies has made Progent among the top Microsoft-certified IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the country (refer to Progent's client testimonials).
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to help your company to design and execute a sensible cloud strategy.
Main Technologies Serviced by Progent for Business Networks in Bellevue, Washington
Progent provides the services of qualified experts for all aspects of business network technology found in small companies. Technologies supported by Progent's consultants include:
Service Delivery Options Available for Bellevue, Washington Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive service records, reliable follow-up, and tight cost control across a range of network support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix network problems without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more details about Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more about how to register for Progent's in-person network support.
- Phone Support
Progent's Help Desk Call Center Services are intended for all companies who need prompt and dependable access to an online Helpdesk with effective telephone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically have limited information technology funds and can provide scant executive bandwidth for handling IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that business information systems stay up and running. Learn more details about Progent's Help Desk services.
- Consulting Expertise
Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive software migrations, longer term projects such as management analytics software development and customization, relational database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition convenient for customers to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can help with complex security projects like SIEM solutions to help companies meet industry standards and statutory requirements for network data protection and reporting.
The scope and size of Progent's engineering staff bring a powerful set of advantages to organizations trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving actual IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with major invoices for quick solutions. An additional advantage of by-the-minute billing is that your company will not be tempted to allow simple problems to stay unaddressed until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The practice of detailing and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small businesses who work with independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
In case your Bellevue, Washington business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).