Bellevue, Washington Microsoft and Cisco Premier Consulting

Support Delivery Alternatives Available for Bellevue, Washington Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for delivering IT support is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, dependable follow-up, and strict cost control across an array of IT service delivery alternatives that include online troubleshooting, in-person support, and top-level consulting.

• Online Support
  Progent’s Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.

• On-site Service
  Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning why to sign up for Progent's onsite network support services.

• Phone Support
  Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. For details, visit Online Help Desk Services for Small Businesses.

• Help Desk Co-management Services
  Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics. For more information, visit Progent’s Co-managed Help Desk services.

• Consulting Services
  Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus configuration, customization and support for business software such as financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and massive software migrations, longer term initiatives like customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like data restoration and malware cleanup.

• Network Infrastructure Expertise for an At-Home Workforce
  Progent can assist small and medium-size businesses to plan, set up and troubleshoot the network infrastructure to support at-home workers. Aspects of infrastructure for which Progent's consultants can deliver guidance include safe and convenient VPN connectivity, VDI desktop software, router configuration, wireless network planning and deployment, and reliable Internet connections. For information about Progent's infrastructure support services for an at-home workforce, see network infrastructure consulting services for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to another service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Integration Consulting Services
  Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT data protection and reporting.

The scope and size of Progent's engineering staff offer a powerful array of benefits to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

• Best Service Methodology
  Progent’s team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for solving actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick repairs. Another benefit of granular invoicing is that you won't be inclined to permit minor issues to stay unaddressed until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Support
  Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by each consultant to every client. The practice of detailing and organizing support records results in more efficient support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Bellevue, Washington business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).