Bellevue, WA Remote Help from Certified Network Service Consultants
Progent's computer network help services can provide your Bellevue, WA company affordable and consistent support from enterprise-class information technology experts. By providing network support help when you need it, offering advanced knowledge for vital technologies, delivering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent gives your Bellevue, Washington company an affordable alternative for maximizing the profitability of small business networks. Whether you maintain a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and support a robust and safe information network and to benefit from fast access to the seasoned consulting ordinarily available only to businesses who are able to support a sizeable in-house IT group.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your company to design and execute your cloud strategy.
Key Technical Areas Supported by Progent for Office Networks in Bellevue, Washington
Progent's nationwide team of industry certified support professionals offers assistance for virtually all facets of information technology deployed by businesses of any size. Technologies supported by Progent in and around Bellevue include:
Support Delivery Options Available for Bellevue, Washington Businesses
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's paradigm for delivering network support services is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough activity documentation, consistent follow-up, and tight expense control across an array of IT support delivery modes that include remote repairs, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progent's Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the expense or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information about Progent's online network troubleshooting services.
- Onsite Service
Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Co-managed Help Desk services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, network security engineering, fault tolerant it system design, virtual server strategies, plus integration, customization and support for business software including accounting, ERP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and major software upgrades, extended projects like upgrading an older ERP system to a modern MS Dynamics 365 package, database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Network Infrastructure Support Services for Telecommuters
Progent can assist small and mid-size businesses to plan, implement and debug the network infrastructure required for teleworkers. Aspects of network infrastructure where Progent's consultants can provide support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and robust Internet access. To learn about Progent's infrastructure support services for teleworkers, see infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Bellevue, Washington Businesses
Progent's size, breadth of technical expertise, and experience with corporate IT support enable small businesses to avoid the pitfalls related to over dependence on small service organizations or freelance consultants.
Working with Progent enables your business to:
- Avoid Over Reliance on Freelance Consultants
For IT support, smaller companies often rely heavily on independent consultants. Though individual service providers carry lower expenses than more substantial support firms and can typically bill nominally lower fees, individuals are frequently too overworked to react rapidly to critical situations. If an independent engineer is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may force your company to wait for help in case of an emergency. The more your small business grows, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lost productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a big engineering group to count on for assistance forces them to learn with the meter running while your organization ends up footing the bill for their ongoing education.
- Have Access to Expertise in Complex Information Technology Issues
The majority of small service organizations or freelance engineers focused on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the experience to deal efficiently with complicated IT environments with mixed operating systems, numerous sites, VoIP implementations, mobile clients, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive team of experts can benefit your company because big-company environments are characteristically complex, integration problems demand thorough understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security requires enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of band-aid repairs commonly get thrown onto of a weak structure. As a company evolves, reliability and scalability issues can undermine the success of the business. These networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to a network environment that can provide the solid basis to handle current business requirements and support future growth.
- Work with Solution Finders, Not Product Vendors
Smaller companies need direction and education to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to align technical support with the real needs of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your Bellevue, Washington business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).