Affordable Network Help from Microsoft and Cisco premier Experts for Companies in Bellevue, WA
By offering professional support whenever you need it, providing in-depth knowledge for key business applications, offering innovative services like virtual data center hosting, billing only for services you receive, and charging no setup fees or retainers for standard services, Progent enables you to maximize the business value of your information network and minimize service expenses. Progent appreciates that information system security, reliability, and performance are just as critical to small businesses as to major enterprises but that smaller organizations don't have the economy of scale to invest heavily in computer technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to deliver the network support expertise your company requires when you need it and at a cost you can afford.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Onsite IT Consulting
Progent locations in Seattle Metro Area

City Address Phone Link
Bellevue 11900 N.E. 1st Street
Bellevue, WA 98005
United States
(206) 258-8873 Bellevue Network Support Services
Lynnwood 16825 48th Ave W, #102
Lynnwood, WA 98037
United States
(425) 903-5055 Lynnwood Network Support Services
Seattle 1001 4th Ave, #3200
Seattle, WA 98154
United States
(206) 258-8872 Seattle Network Support Services
Tacoma 1102 A Street, Suite 300
Tacoma, WA 98402
United States
(253) 590-4400 Tacoma Network Support Services
Tukwila 14900 Interurban Ave S
Tukwila, WA 98168
United States
(425) 905-3006 Tukwila Network Support Services


For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to design and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Bellevue, Washington
Progent's nationwide team of industry certified consultants provides support for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in Bellevue include:

Support Delivery Alternatives Available for Bellevue, Washington Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for delivering IT support is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, dependable follow-up, and strict cost control across an array of IT service delivery alternatives that include online troubleshooting, in-person support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics. For more information, visit Progentís Co-managed Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus configuration, customization and support for business software such as financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and massive software migrations, longer term initiatives like customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, set up and troubleshoot the network infrastructure to support at-home workers. Aspects of infrastructure for which Progent's consultants can deliver guidance include safe and convenient VPN connectivity, VDI desktop software, router configuration, wireless network planning and deployment, and reliable Internet connections. For information about Progent's infrastructure support services for an at-home workforce, see network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to another service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT data protection and reporting.

The scope and size of Progent's engineering staff offer a powerful array of benefits to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for solving actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick repairs. Another benefit of granular invoicing is that you won't be inclined to permit minor issues to stay unaddressed until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by each consultant to every client. The practice of detailing and organizing support records results in more efficient support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Bellevue, Washington business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Meraki line of switches are designed for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting expertise to help you to plan and deploy a productive network solution that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to maintain security and compliance, create and test a disaster recovery strategy, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking infrastructure.

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    Progent offers cost-effective online and on-premises support to assist businesses to move any part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow the use of Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    Microsoft WSUS enables network managers to install and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, IT personnel can fully and effortlessly manage the installation of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, setting up user's computers, defining the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is linked to an Active Directory container that makes sense for your network environment.

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    Progent offers the expertise of Microsoft-certified engineers and seasoned software developers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and data security professionals to help your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure a cost-effective and safe network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent's certified wireless consulting experts can assist organizations of all sizes to plan, implement, manage and repair Cisco Aironet Wi-Fi AP solutions to provide the performance, range, density, scale, security and manageability required for transparent access between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite support for both end-of-life and current 802.11ac Aironet APs and Progent can assist you design and manage deployments of indoor and outdoor/industrial Aironet APs.

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    Progent's Citrix-certified experts can assist you to design, install, manage, and support a virtualized application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for distributing server-side and client-side applications, and Progent's datacenter support consultants can help your organization to manage and maintain a remote datacenter that features high availability, advanced protection, and rapid disaster recovery.

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    Progent provides national remote phone support and troubleshooting services for businesses that run Solaris networks or whose information systems include a mix of Solaris and Microsoft Windows technology. Remote network consulting provides maximum leverage for your IT dollar by protecting user productivity and shortening the hours charged for computer repair services. Sophisticated remote support tools and skilled technicians and consultants allow Progent to handle the majority of network issues without wasting time and expense by traveling to your site. In most of cases your IT problems can be dealt with by telephone or through a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help with the most challenging network issues.

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    Progent's Apple Mac support consultants can assist you with a broad range of system infrastructure areas such as system architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies including Voice over IP and fast wireless connectivity. For company networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to deal with the challenge of planning, configuring, and maintaining a system architecture that is robust, safe, efficient and supportive of your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.

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    Progent's certified information technology experts offer Windows Server 2016 integration consulting services to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    If you are developing UNIX or Linux software in an environment that has Microsoft Windows-based servers, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your area of high-value know-how without the continual hassle of managing your business network. Through the use of smart server monitoring and by providing online and in-person support when your company needs it, Progent offers an economical alternative for maintaining an IT network that features high reliability, security, and performance. Progent's UNIX/Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, proactive network monitoring services, and Contact Center services.

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    Progentís Wireless Consulting Services offer a fast, affordable option for businesses of all sizes to configure, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Nagios and MRTG are useful, free monitoring utilities that run under Linux and can be deployed to monitor UNIX/Linux networks, Windows systems, or mixed-platform situations in which the Linux OS and Microsoft Windows run side by side. Nagios lets network support engineers to monitor system services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to track the bandwidth through SNMP network devices such as processors, routers, and switches. Progent's system monitoring consultants can show you how to use both these tools to tune and repair your network.

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    Progent can provide the cost-effective support of online Internet connectivity consultants to help your organization to evaluate or enhance your Internet services so your Internet access solution meets your business needs. Support services provided by Progent's engineers include evaluation of your current bandwidth use, carrier and plan comparison and selection, network provisioning, and overseeing a smooth move to a new carrier and/or service arrangement. Provisioning can include enhancing current routers and configuring new ones, setting up firewalls, and designing dependable BGP architectures.

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    Progent's Citrix-accredited engineers can help you to evaluate the strategic advantages of XenServer as well as other Citrix products, and can help you to plan, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current XenServer environment and help you to optimize resource utilization, responsiveness, protection, uptime, and disaster recovery.

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    Progentís Technical Response Center (TRC) offers affordable nationwide extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers offer extended hours telephone help and online direct computer connection to troubleshoot and repair technical problems rapidly and affordably.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is intended to provide a unified solution for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy releases of Virtual Machine Manager, develop processes for creating and installing virtual machines and hosts, design high-availability scale-out clusters, connect your private cloud resources with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter.

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    Microsoft SQL Server 2014 incorporates major improvements in critical areas such as performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite consulting services including planning, deployment, administration, troubleshooting, and application development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting and management options are based on proven virtualization techniques that allow small businesses with multi- platform IT systems to save significantly on the expense of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unmatched level of vendor independence.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that delivers the maximum degree of availability and expandability and is also simple to migrate to any data center. ProSight Virtual Hosting services are based upon mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital investments, system maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that reduces your vulnerability to ransomware and aligns with your business requirements.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous examination and extensive work with information security architecture. ISSAP consultants possess in-depth understanding of access control systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security consultants can help your company with all phases of architecture security.

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    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to fix system problems before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers know that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, safety and productivity.

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    Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises help for both end-of-life and modern 802.11ac Aironet wireless access points and Progent can assist your business to design and manage wireless solutions that incorporate indoor and outdoor/industrial Aironet APs.

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    Progent's CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Altaro VM Backup offers small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Top features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.

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    Progent can help you to evaluate the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and maintain hybrid networks that seamlessly combine on-premises and cloud products and services.

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    Progent's Test and Training Lab at the QTS Data Center is available for testing mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for the latest technologies. For Progent clients who lack sufficient internal resources to configure effective pilot systems, the lab reduces capital costs and technical risk while keeping critical network projects on schedule.

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    If you are an information technology engineer with system support experience, teaming with Progent and helping Progent's clients will expand your skills via collaboration with our team of motivated, world-class consultants. Progent's concentration on providing IT consulting and computer support to small businesses will offer you the chance to consult closely with business leaders and add significantly to the growth of exciting organizations. In addition, Our virtual office environment offers the most advanced tools for remote support and wireless access to help you to come up with speedy solutions when you troubleshoot mission-critical issues.

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