Bellevue, Washington Microsoft and Cisco Premier Certified Consultants

Support Delivery Alternatives Available for Bellevue, Washington Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and network administration. Progent's paradigm for delivering network support is built on the Call Center structure common to big IT organizations. Progent's Contact Center Support Model promotes rapid response, thorough service records, consistent follow-through, and tight expense control across a range of network service delivery modes that include online repairs, in-person support, and top-level consulting.

• Remote Service
  Progent's Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and fix network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer support services.

• Onsite Service
  Progent offers onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how to register for Progent's onsite network support services.

• Help Desk
  Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues. For details, refer to Online Help Desk Services.

• Shared Help Desk Services
  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, see Progent's Co-managed Help Desk services.

• IT Consulting Expertise
  Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security consulting, non-stop network consulting, virtual server strategies, plus integration, customization and training for business applications such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, extended projects like upgrading a legacy MRP system to a modern Microsoft Dynamics 365 package, relational database application development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and virus cleanup.

• Network Infrastructure Expertise for an At-Home Workforce
  Progent can assist small and medium-size companies to plan, set up and debug the network infrastructure required for at-home workers. Aspects of network infrastructure for which Progent's consultants can provide support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network planning and implementation, and robust Internet access. To find out about Progent's infrastructure support services for teleworkers, see infrastructure expertise for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in an environment that not only delivers the highest level of availability and scalability but that is also simple for customers to migrate to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- OS and loosely standardized environments typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Services
  Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system security and can help with advanced security projects like SIEM solutions to help companies comply with business guidelines and statutory requirements for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of benefits to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:

• Best Methodology
  Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the front lines of network service, executing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with proven methods for resolving real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for fast repairs. Another benefit of by-the-minute invoicing is that your company are less inclined to allow simple issues to fester until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

• Complete Documentation of Delivered Services
  Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to every client. The discipline of documenting and organizing service records results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Bellevue, Washington business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).