Expert Online Service for Bellevue, Washington Small Business Computers from Certified Consultants
Small companies have traditionally been underserved by large network support organizations. Many small businesses permit themselves to grow dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or extensive knowledge to respond promptly or efficiently to network emergencies. Other small companies resort to mass-market service firms staffed with technicians trained to offer standardized solutions to ordinary issues but who are missing the background and versatility to deal with the diversity of configurations and lack of standardization that characterizes small business IT systems.
Progent's time-tested approach to providing affordable and effective technical support to small companies has made Progent one of the premiere Microsoft-certified IT consulting organizations in the industry. Progent has provided online help to businesses in every state in the U.S. (See Progent's customer testimonials).
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application development, business continuity planning, security audits, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud strategy.
Key IT Areas Supported by Progent for Businesses in Bellevue, Washington
Progent provides the support of accredited consultants for all aspects of information technology found in small and midsize organizations. Products and technologies supported by Progent include:
Service Delivery Alternatives Available for Bellevue, Washington Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity records, dependable follow-through, and strict expense control across an array of network support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite network support services.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for all companies who need prompt and dependable support from an online Help Desk with efficient telephone support, online troubleshooting capability, and enough technical depth for full problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that small business information networks stay productive. Read more about Progent's Contact Center services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended projects such as management reporting software development and customization, relational database software development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and malware removal.
- Application Hosting
Progent can host critical business applications like Exchange Server and MS SQL in order to provide small companies with greater degrees of dependability, security, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also simple for customers to transfer to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and IT administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Bellevue, Washington Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network consulting allow small and midsize businesses to avoid the pitfalls related to excessive reliance on small service firms or freelance engineers.
Working with Progent's Experts allows your small business to:
- Prevent Over Dependence on Freelance Consultants
For network services, smaller businesses sometimes rely heavily on individual engineers. Though individual service engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are frequently too busy to respond rapidly to critical situations. If an independent consultant is busy with different customer, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without help in case of an emergency. As your company grows, network unavailability or difficulties with critical programs get more expensive. The money you believed you were conserving on an independent consultant can disappear quickly because of lower output. In addition, when independent consultants confront unfamiliar problems, the lack of a large engineering team to rely on for assistance forces them to train on the job while your organization winds up footing the bill for their ongoing education.
- Gain Access to Experts in Complex IT Issues
Many smaller service organizations or freelance engineers focused on small business network support may excel at providing routine solutions but don't have the experience to deal efficiently with complicated network configurations that have mixed operating systems, many locations, VoIP implementations, mobile workforces, interconnected financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large team of experts can be valuable to your business because big-company networks are inherently complex, support issues demand thorough understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Without a proper architecture, a sequence of band-aid fixes often get thrown on top of a weak foundation. As a company evolves, reliability and scalability issues can obstruct the success of the organization. Such environments require thorough assessment, smart business planning, and broad-based experience to migrate to a network infrastructure that can act as the reliable foundation to meet critical business requirements and support future expansion.
- Team with Solution Finders, Not Product Vendors
Smaller companies require guidance and insight to navigate through an ever more complicated array of technology options offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align consulting services with the genuine needs of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a client.
Get in Touch with Progent
In case your Bellevue, Washington company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).