Bellevue, Washington Microsoft and Cisco Premier Consulting

Support Delivery Options for Bellevue, Washington Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and strict cost monitoring for a range of network service delivery options that include remote troubleshooting, on-premises help, and high-end consulting.

• Remote Support
  Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting services.

• Onsite Service
  Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more about why to register for Progent's onsite network support services.

• Phone Support
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Help Desk Services for Small Businesses.

• Help Desk Co-management Services
  Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

• Consulting Services
  Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, programming and training for business software including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, extended initiatives such as customizing an older ERP system to a current MS Dynamics or Dynamics 365 solution, relational database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like data restoration and malware removal.

• Network Infrastructure Consulting Services for Teleworkers
  Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure for remote workers. Aspects of infrastructure where Progent's consultants offer guidance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN design and implementation, and reliable Internet access. To learn about Progent's infrastructure consulting services for a remote workforce, go to infrastructure support services for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also simple for customers to migrate to another support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent can provide expert online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can assist with advanced security programs like SIEM solutions to help companies meet business guidelines and government requirements for network data protection and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of benefits to companies wishing to increase the business value of their IT system within an affordable budget. These benefits include:

• Best Industry Service Methodology
  Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

• Value Pricing Model
  Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick fixes. An additional benefit of by-the-minute invoicing is that your company are less inclined to permit simple issues to stay unaddressed until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every consultant to every customer. The discipline of documenting and archiving support activity allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Bellevue, Washington business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).