Bellevue, WA Online Help from Certified Computer Troubleshooting Experts
Progent's computer network tech support services can provide your Bellevue, WA company affordable and dependable access to world-class network engineers. By providing network support service when you require it, offering advanced knowledge for mission-critical technologies, offering unique services such as 24x7 server monitoring, and charging only for services you receive, Progent offers your Bellevue, Washington business an economical solution for maximizing the business value of small office networks. Whether you run an onsite system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and support a robust and safe IT system and to benefit from quick access to the skilled help ordinarily restricted to enterprises who can afford a sizeable in-house IT staff.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service group. This can cut costs and minimize technical risks for major IT initiatives like software design and development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your business to plan and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Businesses in Bellevue, Washington
Progent's nationwide team of industry certified support professionals offers help for virtually all facets of network technology found in companies of any size. Practice areas supported by Progent in Bellevue include:
Support Delivery Alternatives Available for Bellevue, Washington Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and strict expense control across a range of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online network support services.
- On-site Support
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, fault tolerant it system design, virtualization strategies, plus integration, programming and support for small business programs including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site relocations and major system migrations, extended initiatives like management information application development and support, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host key business applications such as Exchange Server and MS SQL in order to provide small companies with greater degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the expense of creating and maintaining the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to migrate to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Bellevue, Washington Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT consulting allow small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support organizations or individual consultants.
Teaming with Progent enables your business to:
- Avoid Over Reliance on Freelance Support Consultants
For network support, smaller companies sometimes rely excessively on independent engineers. Although individual support providers carry lower overhead than larger IT service organizations and can afford to charge apparently lower fees, freelancers are often spread too thin to react quickly to urgent network problems. If a freelance consultant is busy with another client, sick, on travelling, or in training, the lack of backup personnel may force your company to wait for assistance during a crisis. As your small business grows, network unavailability or difficulties with critical programs get more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to depend on for advice forces them to learn on the job while your organization ends up with the costs for their ongoing training.
- Have Access to Expertise in Complex Network Issues
The majority of smaller support firms or freelance engineers specializing in small business IT support are capable of providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex IT infrastructures with a variety of operating systems, many offices, Voice over IP implementations, remote clients, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can be valuable to your company because big-company networks are inherently complicated, support problems demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and protection requires enterprise-tested best practices.
- Create a Firm Basis for Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of band-aid fixes commonly get thrown on top of a weak foundation. As a business grows, reliability and expandability problems can hinder the success of the business. These networks need proper assessment, smart strategic analysis, and in-depth experience to migrate to an IT infrastructure that will act as the solid basis to handle critical business needs and ease downstream growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses need guidance and education to navigate through an increasingly complicated maze of technology alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services exclusively. This permits Progent to match consulting services with the real interests of clients. Combining network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.
Get in Touch with Progent
In case your Bellevue, Washington company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).