Bellevue, WA Remote Support from World-class Computer Service Experts
Progent's computer network technical support services can provide your Bellevue, WA company low cost and reliable access to enterprise-class computer engineers. By providing IT support help when you require it, offering advanced knowledge for vital applications, delivering unique support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Bellevue, Washington company an economical alternative for optimizing the business value of small office information systems. If you run a local system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations and local governments to build and maintain a reliable and safe IT system and to have fast availability of the seasoned consulting ordinarily restricted to enterprises who are able to set up a sizeable in-house information technology staff.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Onsite IT Consulting
Progent locations in Seattle Metro Area

City Address Phone Link
Bellevue 11900 N.E. 1st Street
Bellevue, WA 98005
United States
(206) 258-8873 Bellevue Network Support Services
Lynnwood 16825 48th Ave W, #102
Lynnwood, WA 98037
United States
(425) 903-5055 Lynnwood Network Support Services
Seattle 1001 4th Ave, #3200
Seattle, WA 98154
United States
(206) 258-8872 Seattle Network Support Services
Tacoma 1102 A Street, Suite 300
Tacoma, WA 98402
United States
(253) 590-4400 Tacoma Network Support Services
Tukwila 14900 Interurban Ave S
Tukwila, WA 98168
United States
(425) 905-3006 Tukwila Network Support Services

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for major projects like application development, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Bellevue, Washington
Progent provides the services of certified consultants for all facets of information technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Bellevue, Washington Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for delivering computer support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity documentation, consistent follow-up, and tight cost control across a range of network service delivery options that include online repairs, onsite support, and high-end consulting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, see Help Desk Services.

  • Help Desk Co-management Services
    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progentís Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and support for small business applications such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term initiatives such as upgrading a legacy MRP system to a modern MS Dynamics 365 solution, relational database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size companies to plan, set up and troubleshoot the infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants offer guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless network planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure expertise for remote workers, see network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's production servers in an environment that not only provides the top level of availability and extensibility but that is also simple for clients to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Bellevue, Washington Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network consulting allow small businesses to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance consultants.

Teaming with Progent enables your company to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, small businesses often rely excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are occasionally stretched to far to react rapidly to urgent situations. If an independent consultant is busy with different customer, sick, on vacation, or in training, the lack of backup staff may require your business to wait for help during an emergency. The more your small business expands, system unavailability or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a big engineering group to depend on for assistance requires them to train with the meter running while your company winds up footing the bill for their continuing education.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of small service firms or independent consultants focused on small company IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT configurations with a variety of operating systems, many offices, Voice over IP systems, remote clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your company because enterprise networks are characteristically complex, integration issues require in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised fixes commonly get piled on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the business. These networks require proper evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that will act as the solid foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small companies need guidance and insight to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This permits Progent to align consulting support services with the real needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Bellevue, Washington business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    Progentís colocation center support services are intended for businesses with hardware located at Internet Data Centers or data center collocation hosting facilities and requiring on-demand on-premises service at the colocation site plus off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a full range of data center and data center and collocation support services such as network architecture evaluation, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of fault tolerant systems, architecting and deploying layered security structures, firewall configuration and support, designing load balancing solutions, and creating high-availability server and storage cluster systems.

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    Cisco has developed an extensive array of routers including routers designed to provide the protection, bandwidth, and reliability required by customers from small offices to global enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 series of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Juniper Junos Network and Security Manager Protecting

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Support and Setup Onsite Support

    For mid-size businesses looking for IT support, Progent can deliver an array of alternatives including on-site service, remote assistance, off-site Call Center, 24x7 support with remote system monitoring, temporary staffing, site relocation support, software development, and expert consulting. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent offers professional on-premises help for solving technical issues rapidly and economically.

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    24-7 Citrix desktop virtualization Consulting

    For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can assist you to plan a XenDesktop environment that maximizes the strategic value of your IT system; configure XenDesktop technology with your servers, end-user computers, and peripherals; migrate your older virtual desktop software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your IT staff to follow best practices to manage XenDesktop effectively.

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    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers and scanners, network infrastructure appliances like routers and wireless APs, and Internet-of-Things devices like alarms and health monitors.

  • Android DNS Computer Consulting Specialists Android and Lync integration

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    Immediate Software patch management services Consultant Services

    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers and scanners, network appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and robotics.

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    Subcontractor Moonlight Network Consultant

    If you are an information technology engineer with technical support expertise, teaming with Progent and helping our customers will enhance your abilities via collaboration with our team of mutually supportive, high-output consulting experts. Progent's focus on offering network expertise and computer support to small businesses will offer you the opportunity to consult closely with decision makers and add tangibly to the growth of exciting companies. Also, Progent's virtual office network provides state-of-the-art tools for remote service and wireless access to allow you to come up with fast solutions when you take on business-critical issues.

  • Anti-Spam Support Anti-Spam Small Business Subscription
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    Expert Microsoft Certified Operations Manager Setup and Support

    Progent provides a selection of IT support packages for small organizations. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Microsoft Operations Manager, a next-generation server and system support product that monitors the reliability, throughput, and safety of your information system and identifies potential problems before they can bring down your system. With Progent's economically priced IT service programs, small organizations can select a basic co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Macintosh and Exchange Network Consultant

    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to receive and send email, search the GAL, copy addresses, synchronize calendars, and alert people to meetings with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage education.

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    Desktop Network Consulting Services

    Progent can deliver a broad range of affordable consulting and support services to help you to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows, macOS and OS X, or popular versions of Linux. Progent can offer onsite or online help for single computers or laptops or help your business to plan and implement a large-scale rollout of new or revised operating system software and business applications. Progent can also provide engineers and technicians to help your company to prepare for and implement an office relocation or merger organized to cause minimal interruption to your business.

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    RDBMS Specialist

    Progent's certified relational database developers offer small and midsize businesses remote DBA and programming services for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include installation and integration, database design and coding, management services, replication strategies, capacity planning, tuning, migration, security and compliance, backup/restore options, troubleshooting, and training.

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    Progent's SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall products including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end network protection solution and build security into your business operations.

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    Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network calling. Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office or Office 365 and simplify administration via integration with Active Directory. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence experts offer remote and onsite support services to assist your company to maintain and troubleshoot your current Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.

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    Progentís Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a central spot for your employees or customers to connect to, organize, distribute and manipulate relevant data, documents, and applications and to communicate with other people. It allows quicker and better decisions, more efficient sharing across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the information theyíve created in a manner that makes data easy to locate, retrieve and apply.

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    Progentís Microsoft certified professionals provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your IT system from attack by outside and inside threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft engineers can help your company to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Before Progentís MOM-based solution, network issues were handled reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to fix network problems before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before customers are aware that the problems are there. Progent supports MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, security and performance.

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    Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to plan, integrate, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Progentís non-stop inter-site connectivity and 24x7 network connection professionals can help small businesses achieve non-stop Interoffice connectivity by means of fully redundant system architectures with automatic failover. Progentís CCIE engineers can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connections and automatic fail-over can provide economical non-stop interoffice networking.

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    With Catalyst switches for small and mid-size companies, Cisco allows organizations to gain the full advantages of adding intelligent services into their IT infrastructures. Cisco's switch technology allows you to deploy capabilities that make your IT network sufficiently robust to handle real-time needs, scalable to facilitate growth, safe enough to protect restricted data, and designed for differentiating and controlling all traffic to optimize system performance. Progent's CCIE certified consultants can help you pick out and integrate Cisco switches appropriate for your business. Also, Progent's CISM and CISSP certified security consultants can help you create a comprehensive security plan and set up Cisco switches so they powerfully support your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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    Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite services such as planning, deployment, administration, troubleshooting, and application development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 investment.

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    Progent's Cisco Meraki wireless AP experts provide online and on-premises support to help businesses of all sizes to design, install, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their location or computing device.

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    Progent provides nationwide urgent help and consulting services for businesses who operate Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows technology. Remote technical support offers optimum leverage for your IT budget by protecting user efficiency and limiting the hours billed for computer repair services. Sophisticated online support utilities and skilled technicians and engineers allow Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist with the most difficult system issues.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to design and implement a smooth upgrade from your existing SQL Server databases and applications to SQL Server 2017.

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    Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also analyze your current XenServer deployment and show you how to optimize resource utilization, responsiveness, protection, uptime, and recoverability.

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    Progent's Cisco CCIE wireless infrastructure consultants offer remote or on-premises integration and debugging support to assist your organization to plan, implement, update, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your specific workplace layout, construction, and expected workloads.

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    Progent offers affordable online support to help companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-centric or hybrid cloud environments that seamlessly integrate Amazon AWS resources. Progent can provide as-needed support to assist you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.

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    Progent can assist small and medium-size companies to configure network security protection solutions and deliver response expertise required for work-from-home employees.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progentís Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced network support programs, small businesses can select a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business information systems world-class reliability, security, and performance.

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    The Help Desk Call Center service delivery model adopted by Progent gives small and midsize companies an dependable option to reliance on independent consultants by offering extensive technical knowledge accessible to multiple support groups, optional 24x7 availability of emergency assistance, fast escalation to appropriate experts for solving the most difficult problems, support consistency and reliability, prompt follow through overseen by seasoned support managers, a selection of easy-to-use ways for initiating support tasks, plus a high level of progress visibility enabled by trouble ticket updates and available through a web-based portal.

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    Progent can provide rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your network via advanced remote support utilities to deliver quick and affordable troubleshooting and remediation of critical network infrastructure problems.

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    Progent's certified engineers offers remote and onsite consulting services to help you to administer, maintain, and troubleshoot computers powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, online connectivity, smartphone and tablet management, wireless network design, and 24x7 network monitoring.

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    Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect key IT areas such as manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.

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    Progent can help you in any and all phases of your upgrade to Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks.

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    Progentís Microsoft-expert engineers can help you to update your desktops from 32 to 64 bits. Progent can help you to understand the costs and advantages of moving to 64-bit desktop computing, plan an affordable upgrade strategy that minimizes operational disruptions, and offer economical, expert remote support to aid you to configure 64-bit desktop software and application programs on your existing computers.

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    Progent's Microsoft-certified experts can help you evaluate the business justification for deploying Microsoft SharePoint Server 2007, consult with you on the appropriate edition of Microsoft SharePoint for your circumstances, provide configuration and integration services, help you to set up Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and custom application software to operate with SharePoint Portal Server 2007, develop a company-wide security plan that encompasses portal solutions, and provide maintenance and Help Desk services.

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    Progent's Microsoft certified consultants can help your company to assess Windows 7 to confirm application and driver compatibility and to check its speed and reliability running in your environment. Progent's consultants can also show you how to estimate the potential business benefits of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can help your IT organization to plan and carry out a smooth upgrade to Microsoft Windows 7 from a your current release of Microsoft Windows.

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    Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The practice of detailing and archiving service activity allows more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Progent offers nationwide remote technical support and consulting services for businesses that operate Solaris environments or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online network consulting provides optimum return for your IT dollar by extending user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote support utilities and experienced service specialists and consultants allow Progent to handle the majority of network issues without wasting time and expense by going to your site. In most of situations your network problems can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist with the most difficult system issues.

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    Progent's Microsoft and Cisco-certified network engineers can help you to assess the benefits of Exchange 2010 for your company and can assist you to plan and implement a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer quick return on investment by improving your productivity, cutting the expense of hardware and support, streamlining administration, and integrating your vital communications technologies.

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    Progent's CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    For large organizations, Progent can leverage in-house IT groups by providing extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a transparent local supplement of corporate IT management. Progentís enterprise support services include corporate-wide security, remote branch office support, network design, Sarbox compliance, project management, and world-class support for multi-site network environments based on Enterprise Windows 2003. Progent can provide on-site engineers and technicians to assist with a campus move or branch move, or a network designer to assist with building or utilizing an Internet Data Center or Hosting Facility.

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