Expert Remote Help for Bellevue, Washington Small Business Computers from Microsoft Certified Engineers
Small companies have typically been underserved by large IT service firms. Many small companies permit themselves to grow overly reliant on individual engineers or small consulting organizations who lack the size or broad skill sets to respond promptly or effectively to network emergencies. Other small businesses turn to giant service firms that employ technicians able to provide standardized fixes for common issues but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small company information systems.
Progent's proven approach to providing affordable and successful technical service to small businesses has made Progent among the top Microsoft-certified IT service organizations in the industry. Progent has provided online support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network support team. This can cut costs and help meet schedules for major projects like software programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified consultants to assist your business to design and implement a sensible cloud strategy.
Key Products and Technologies Serviced by Progent for Bellevue, Washington Office Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco Certified CCIE network experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and low-cost online consulting to Bellevue, WA companies for a broad range of information technologies such as:
Service Delivery Alternatives for Bellevue, Washington Companies
Progent offers a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity records, consistent follow-through, and strict cost control for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online network troubleshooting services.
- Onsite Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtual server solutions, plus configuration, customization and training for business programs such as accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and massive software migrations, extended initiatives such as business information application development and customization, relational database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of reliability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is also simple for clients to transfer to a different service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting services to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory requirements for network information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique set of benefits to companies trying to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a wide variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for repairing actual IT problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with king-size invoices for quick fixes. An additional benefit of granular pricing is that clients are less inclined to permit minor issues to fester until they become major problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of documenting and archiving service activity results in more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Read more concerning Progent's knowledge transfer services.
If your Bellevue, Washington company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).