Bellevue, Washington Microsoft and Cisco Certified Consulting Firm

Support Delivery Alternatives for Bellevue, Washington Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and tight expense control across a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, and high-end consulting.

• Online Service
  Progent's Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

• Onsite Service
  Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about why to sign up for Progent's onsite network service.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, see Online Help Desk Services.

• Co-managed Help Desk Services
  Progent's shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

• Consulting Expertise
  Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive system migrations, extended projects like upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like data restoration and virus removal.

• Network Infrastructure Consulting Expertise for Telecommuters
  Progent can help small and medium-size companies to design, deploy and debug the infrastructure needed to support remote workers. Areas of infrastructure for which Progent's experts can provide assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless LAN design and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure expertise for an at-home workforce, see network infrastructure expertise for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for customers to migrate to a different support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can support the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Consulting Services
  Progent offers expert online support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system security and can help with advanced security projects like SIEM solutions to help companies comply with industry standards and statutory mandates for IT data security and incident reporting.

The scope and size of Progent's consulting team offer a powerful array of advantages to organizations trying to maximize the business value of their IT system within a realistic budget. These benefits include:

• Best Industry Methodology
  Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the forefront of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

• Value Pricing Model
  Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major invoices for fast fixes. An additional advantage of by-the-minute pricing is that you won't be inclined to permit less critical problems to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Network Support
  Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Bellevue, Washington business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).