Bellevue, WA Remote Help from Certified Network Troubleshooting Consultants
Progent's computer help services can deliver your Bellevue, WA company low cost and reliable access to enterprise-class technical experts. By delivering network support service when you need it, providing specialized expertise for line-of-business technologies, delivering value-added services such as 24x7 network monitoring, and billing only for services you use, Progent gives your Bellevue, Washington business an economical option for maximizing the productivity of small office information systems. If you run an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and maintain a robust and safe information network and to benefit from quick access to the seasoned help ordinarily available only to businesses who are able to maintain a sizeable in-house IT staff.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, network security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Businesses in Bellevue, Washington
Progent's team of world-class experts offers help for virtually all facets of network technology used by businesses of all sizes. Technologies supported by Progent in and around Bellevue include:
Service Delivery Options for Bellevue, Washington Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and strict expense monitoring across a range of IT service delivery modes that include online repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote network support services.
- On-site Service
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small businesses the best of both worlds: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site relocations and major software migrations, longer term initiatives like business reporting application development and customization, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent can host key business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is possible using the class of in-house data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition simple for clients to migrate to another service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can help with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT data security and reporting.
The breadth and size of Progent's engineering staff offer a powerful set of advantages to organizations trying to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for fixing actual network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major invoices for fast solutions. Another advantage of by-the-minute pricing is that you are not tempted to allow simple issues to stay unaddressed until they become major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by each consultant to each customer. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Bellevue, Washington business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).