Bellevue, Washington Microsoft and Cisco Premier Consultants

Support Delivery Alternatives Available for Bellevue, Washington Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for providing computer support is built on the Help Desk structure common to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, dependable follow-up, and strict cost control for a range of network support delivery options that include remote troubleshooting, onsite help, and high-end consulting.

• Online Support
  Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the expense or delay of in-person service visits. The experience of Progent's network consultants allows them to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.

• Onsite Service
  Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how and why to register for Progent's onsite computer support.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. To learn more, visit Help Desk Services.

• IT Consulting Services
  Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies including
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop it system consulting, virtual server strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive system upgrades, longer term projects like management analytics software development and customization, relational database application programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency services like data restoration and malware removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition convenient for clients to migrate to another service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system support, and network management while getting world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the licenses in the client's hands so that moving to a different virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting
  Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Bellevue, Washington Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise IT consulting enable small businesses to avoid the problems associated with over reliance on thinly staffed support firms or individual consultants.

Working with Progent enables your business to:

• Prevent Excessive Reliance on Freelance Consultants
  For network support, smaller companies sometimes depend heavily on independent engineers. Although individual service engineers carry lower expenses than larger IT service firms and can typically charge nominally lower fees, individuals are occasionally stretched to far to respond quickly to critical situations. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance in case of an emergency. The more your small business grows, system unavailability or problems with line-of-business programs become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lost productivity. Also, when freelance engineers confront new problems, the lack of a large engineering team to depend on for advice forces them to learn on the job while your organization ends up footing the bill for their ongoing education.

• Gain Access to Experts in Complex Information Technology Solutions
  Many small service firms or independent consultants who concentrate on small business IT consulting may excel at delivering connect-the-dots fixes but lack the background to work efficiently with complex IT configurations with mixed platforms, many locations, VoIP implementations, mobile workers, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can benefit your company because big-company networks are characteristically complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven best practices.

• Create a Solid Basis for Seamless Growth
  Small companies often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes commonly get thrown onto of a tenuous structure. As a company grows, stability and expandability problems can hinder the success of the business. These environments require thorough evaluation, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid foundation to meet critical business needs and ease future growth.

• Partner with Solution Finders, Not Resellers
  Smaller companies require guidance and insight to work through an ever more complex array of technology alternatives available for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the genuine needs of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a small business.

How to Contact Progent
In case your Bellevue, Washington company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).