Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
Expert Remote Troubleshooting for Bellevue, Washington Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been overlooked by major network service firms. Some small businesses permit themselves to grow dangerously dependent on freelance engineers or small support organizations who lack the bandwidth or comprehensive skill sets to react quickly or efficiently to network emergencies. Still other small businesses resort to mass-market support firms staffed with technicians trained to provide by-the-numbers fixes for ordinary problems but who do not have the background and versatility to handle the diversity of environments and lack of standardization that characterizes small business information networks.
Progent's proven methodology for providing affordable and effective technical service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has provided online help to small businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for big projects like application programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your company to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Business Networks in Bellevue, Washington
Progent offers the support of qualified consultants for all aspects of information technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Options for Bellevue, Washington Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service documentation, consistent follow-up, and tight cost control for an array of network support delivery modes that include remote repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more about how to register for Progent's in-person computer support.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from an online Helpdesk with efficient telephone support, remote repair tools, and enough technical depth for full problem escalation. Because smaller businesses usually are constrained by limited IT funds and can provide little management attention for dealing with IT support, Progent's Contact Center Services could be the most efficient way to make sure that small business computer networks are always up and running. Read more about Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization strategies, plus configuration, customization and training for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, longer term projects such as management analytics software programming and support, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Exchange and MS SQL to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible using the type of internal data center that is achievable for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to transfer to a different service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the multi- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network security and can help with complex security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for IT data security and reporting.
The breadth and depth of Progent's engineering team bring a powerful array of advantages to clients trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size invoices for fast fixes. Another benefit of granular billing is that customers are less inclined to allow less critical issues to fester until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each staff member to every customer. The practice of detailing and archiving support records results in more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Bellevue, Washington company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).