Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
Immediate, Low-cost Online Computer Help for Bellevue, Washington Small Companies
For over two decades, Progent has focused on delivering world-class computer support services to clients with small-company budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, custom remote troubleshooting technology, a large team of engineers certified in a broad range of IT practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-through, a worldwide group of on-line service experts, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing network issues in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support personnel. This can cut costs and help meet schedules for major projects like software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified experts to assist your company to plan and execute your cloud strategy.
Main Practice Areas Supported by Progent's Consultants for Business Networks in Bellevue, Washington
Progent's nationwide team of world-class experts offers support for virtually all facets of network technology deployed by companies of all sizes. Technologies supported by Progent in Bellevue include:
Support Delivery Options Available for Bellevue, Washington Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, dependable follow-up, and strict expense monitoring for a range of IT service delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to analyze and fix network problems without the cost or delay of on-premises support visits. The background of Progent's network engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online computer support expertise.
- Onsite Service
Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to give small and midsize companies the optimal solution: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for on-site service visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Helpdesk Services are designed for all companies who require prompt and dependable access to an online Helpdesk with effective telephone support, remote repair capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most efficient way to ensure that small business information networks stay productive. Read more about Progent's Contact Center services.
- Consulting Services
Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization strategies, plus integration, programming and training for business software including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and massive system migrations, longer term projects like business analytics software development and customization, relational database software development and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent can host vital applications such as Exchange and Microsoft SQL in order to provide small companies with greater degrees of dependability, security, and performance than is possible using the class of on-site data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for clients to transfer to another support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-qualified security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can help with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory mandates for network data protection and reporting.
The breadth and depth of Progent's engineering staff bring a powerful array of advantages to organizations trying to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for repairing actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast repairs. An additional advantage of by-the-minute billing is that customers are less inclined to allow simple problems to fester until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Learn more about Progent's knowledge transfer services.
If your Bellevue, Washington company wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).