Bellevue, Washington Microsoft and Cisco Premier Consulting Firm

Service Delivery Options for Bellevue, Washington Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, and network management. Progent's model for providing IT support is built on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and strict expense control for an array of network support delivery alternatives that include online repairs, onsite support, and top-level consulting.

• Remote Support
  Progent's Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve most network issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration process for first-time clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.

• On-site Support
  Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person computer service.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services.

• Co-managed Help Desk Services
  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.

• Consulting Services
  Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and support for small business applications such as accounting, ERP, reporting, CRM, and office productivity software. Progent can help with one-time projects including site relocations and major software migrations, longer term projects such as customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.

• Network Infrastructure Guidance for an At-Home Workforce
  Progent can help small and medium-size businesses to design, implement and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure where Progent's consultants offer assistance include safe and efficient VPN tunnel connections, VDI desktop software, router setup, Wi-Fi network design and implementation, and reliable Internet connectivity. For information about Progent's infrastructure expertise for remote workers, go to network infrastructure expertise for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is also simple for customers to transfer to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the software licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Consulting Services
  Progent offers expert online consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for network data security and incident reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to companies wishing to increase the business value of their IT system within an affordable budget. These advantages include:

• Best Practices
  Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of IT support, executing a wide range of technical projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for repairing actual network problems quickly. Learn more about Progent's best practices for network consulting.

• Value Pricing Structure
  Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick repairs. An additional advantage of by-the-minute billing is that you will not be inclined to permit minor problems to fester until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

• Complete Reporting of Network Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by each staff member to every client. The practice of documenting and organizing support records allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Bellevue, Washington company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).