Expanding your at-home workforce can have a significant effect on network infrastructure, security, and company workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Bellevue organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Bellevue, Washington companies to with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their current tickets, add details, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Call Desk team by splitting delivery of Call Center services transparently between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support solution based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can help your business to provide world-class IT support to your teleworkers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Bellevue, Washington business, phone 1-800-993-9400 or refer to Contact Progent.