Enlarging your at-home workforce can have a significant effect on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Bellevue organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Bellevue, Washington businesses to with any aspect of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
An emergency, organization-wide switchover to a from-home business model, which might be driven by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update their current tickets, add details, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Support Desk organization by sharing delivery of Help Desk services seamlessly between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class desktop support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Bellevue, Washington organization, call 1-800-993-9400 or go to Contact Progent.