Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Bellevue organization to select the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Bellevue, Washington organizations to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, data security, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Bellevue, Washington organization, phone 1-800-993-9400 or go to Contact Progent.