Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Bellevue company to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Bellevue, Washington organizations to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide switchover to a teleworker workforce, which could be activated by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or edit the status of their current tickets, add details, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables your company to augment your current Support Desk staff by sharing responsibilities for Help Desk support services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can enable your company to provide best-in-class IT support to your teleworkers, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Bellevue, Washington organization, phone 1-800-993-9400 or refer to Contact Progent.