Enlarging your remote workforce may have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Bellevue company to select the appropriate tools and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Bellevue, Washington businesses to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter business model, which might be the result of a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support specialists along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Help Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Bellevue, Washington company, call 1-800-993-9400 or refer to Contact Progent.