Enlarging your remote workforce may have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Bellevue company to select the appropriate tools and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Bellevue, Washington businesses to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter business model, which might be the result of a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support specialists along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Help Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Bellevue, Washington company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can help you to design and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's experts can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also assist you with iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud services. For business environments built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, configuring and maintaining a network environment that is available, secure, fast and able to achieve your organization's objectives.

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    Progent provides nationwide urgent technical support and troubleshooting services for companies that operate Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft products. Online technical support offers maximum return for your information technology dollar by protecting user productivity and limiting the time charged for computer repair services. Sophisticated remote support technology and skilled technicians and consultants allow Progent to solve most network issues without squandering time and expense by going to your site. In most of cases your network problems can be remediated by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist you with the most challenging network problems.

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    Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of any size to design, implement, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older releases of Data Protection Manager or from another backup platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially stubborn issues, or full project management support. Progent's consultants can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Microsoft Systems Management Server 2003 offers added capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and deploying software products by making it simpler to install system images, control mobile computers, and run management utilities. In addition to advising you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT tasks involving areas that Feature Packs are designed to streamline. Progent's migration and update services can lower cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop efficient processes and policies to manage handheld computers and smart mobile phones so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that includes standards, processes and technologies to keep your IT network protected.

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    Progent offers clients the services of consultants who have earned some of the computer industry's most prestigious certifications. Progent thinks that clients have the right to know that their IT service providers have accredited training as well as broad practical field experience so that Progent's customers can engage Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts brings priority for substantially superior vendor help than is available to non-certified service providers, enabling Progent to offer clients a higher level of IT support. In other cases, major certifications such as CISM or CISSP for network security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the services of accredited IT professionals.

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  • IT Outsourcing Example White Papers IT Outsourcing Examples White Paper
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  • NetApp MetroCluster Troubleshooting Specialists
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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to provide fast, zero RPO disaster recovery (DR) between sites that are up to 300km apart from each other. Progent's team of veteran network consultants can assist you to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing guidance with tasks such as assigning disk pools, determining plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your MetroCluster DR solution to prove adherence with industry standards and government mandates.

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    Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that allow you to track your business more thoroughly, transforming raw data into valuable understanding of your business.

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  • Juniper Junos Cybersecurity Firms Juniper Junos CLI Consulting

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    Progent offers onsite education customized for people who wish to expand their knowledge of the macOS and OS X operating system, Apple Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for Mac application software.

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    Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and expert consulting services for the entire family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, update, and support services include network design, deployment, project management, in-person and off-site technical support and repair, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Progent's virtual classroom webinars provide small businesses the cost savings, simplicity, and versatility of online learning plus the proven pedagogic techniques of experienced teachers who utilize the latest technology to simulate real-time, interactive classes. Progent offers remote education for popular desktop applications including components of Microsoft Office suite such as Office Excel, Word, Access, and Project: Microsoft Dynamics business accounting and analytics solutions including MS Dynamics GP (Great Plains); as well as additional leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for the legal profession. Progent can provide online access to NetDocuments consultants who can help legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system (DMS) environment based on NetDocuments.

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    SQL Server 2014 includes significant enhancements in critical areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services including planning, deployment, administration, remediation, and application development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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  • Mac and Windows Online Support
    Windows and macOS Technical Consultant

    Progent's service experts in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with resource sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and background with Mac and Microsoft technology. Progent's experience in Windows and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to keep their competitive edge. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

  • Bellevue Offsite Workforce Help Desk Augmentation Assistance King County Washington
  • SQL Server 2000 Onsite Technical Support Computer Engineer Microsoft SQL Server 2008
  • SQL Server 2017 and Power BI Onsite Technical Support SQL Server 2017 Always On Availability Groups Help and Support
  • Security Consulting Palo Alto Networks PAN-OS 24x7 Palo Alto Networks Zero Trust Firewall Setup
  • Remote Workers Consulting Services in Bellevue - Help Desk Outsourcing Consulting and Support Services King County Washington
  • Security IT Consultant Security Computer Consultants
  • Security Security Consultants Firewall Secure
  • Server Installation Cisco CCIE Remote Cisco Support Organizations

  • IT Services Windows Server 2008 Active Directory
    Microsoft Windows 2008 R2 Support and Help

    Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, develop test programs and rollout strategies, integrate Windows Server 2008 with your IT infrastructure and workload, train your support staff how to use enhanced administration utilities, and deliver continuing consulting and tech support via budget-friendly options such as Helpdesk service and online technical assistance.

  • Services NetApp MetroCluster Troubleshooting NetApp MetroCluster Synchronous Replication Professionals
  • Setup and Support SharePoint Server 2013 MCSE Expert Certified Information Technology Consulting SharePoint Online
  • At Home Workers Expertise near me in Bellevue - Help Desk Solutions Consulting and Support Services Bellevue, WA
  • SharePoint Server farm Design Technology Consulting IT Consultants SharePoint 2016 Information Rights Management
  • Small Business Managed Services Engineer Biggest Network Management outsourcing consultants Computer Consulting
  • Small Business Private Clouds Consult Specialists Private Cloud Services
  • Solaris Upgrade Migration Consultant Solaris-Windows

  • 1800 ISR Router Onsite Technical Support
    24/7 500 Router Onsite Technical Support

    Cisco has developed an extensive product line of routers including appliances designed to deliver the security, performance, and reliability demanded by organizations from small offices to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, including Cisco's 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.

  • SonicWall TZ350 Firewall Security Organization SonicWall VPN Cybersecurity Consultancy
  • Specialist Microsoft Windows SBS 2008 Microsoft Windows SBS 2008 Engineer
  • Specialists MS Office Communications Server MS Office Communications Server 2007 Services

  • Immediate Service Reports Consultant Services
    Services Documentation On-site Technical Support

    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each customer. The practice of documenting and archiving service activity allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Specialists ProSight ESP Endpoint Security Citrix XenServer Security Technology Consulting Services

  • ransomware defense audit Engineer
    ransomware preparedness assessment Specialists

    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to defend against ransomware or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that reduces your exposure to ransomware and aligns with your company's needs.

  • Bellevue Washington Bellevue Work from Home Employees Call Desk Augmentation Consulting
  • Specialists Skype for Business and Call Analytics Skype for Business and Cloud Voicemail Services
  • Specialists network piloting Lab Business Continuity Testing Services
  • System Center MOM Engineers Top Ranked System Center MOM Professional
  • Systems Management Server IT Consultants SMS Server Upgrade Consulting
  • Technical Support Group Exchange Server 2019 Bellevue, King County Remote Support Services Microsoft Exchange Server 2013 Bellevue Kirkland
  • Technical Support Services VPN After Hours Remote Access IT Consultants
  • Technology Consulting Exchange 2007 Exchange 2007 Specialist

  • Award Winning Network Consulting Customer Relationship Management
    24/7 Microsoft Certified Expert MSCRM IT Services

    Microsoft CRM helps mid-market businesses nurture profitable customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share data to help improve sales success and deliver consistent, efficient customer service. Progent can configure the most sensible network environment, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.

  • Technology Consulting Services Windows 7 Migration Windows 7 Evaluation On-site Technical Support
  • Teleworker Collaboration Software Support Outsourcing Remote Workforce Collaboration Software Specialist
  • Top Private Cloud Solutions Consultancy ProSight Private Cloud Services Consultancy

  • Immediate Cisco Management Information Technology Outsourcing Group
    Cisco CCIE Online System Consulting

    Progent's Cisco CCIE network infrastructure consultants can assist you to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

  • Urgent Consult Cisco CCIE Cisco VoIP Engineer
  • VMware VDP Backup, Technology Professional Top Rated Apple Mac Backup Consulting Services
  • VPN Security Consulting VPN Security Security Organization
  • Virtual Help Desk Setup and Support Onsite Technical Support Shared Service Desk

  • Best Aironet 802.11ax Wireless Information Technology Consulting
    Remote Technical Support Aironet 3700 Access Point

    Progent's Cisco-certified wireless networking experts can assist businesses of all sizes to plan, deploy, administer and repair Cisco Aironet wireless AP environments to achieve the performance, coverage, density, expandability, security compliance and manageability needed for transparent connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite support for both end-of-life and current 802.11ac Aironet access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.

  • Virtual Server Administration Website Troubleshooting Award Winning Hyper-V 3.0 Virtual Server Consult
  • Windows 10 Provisioning Integration Services Microsoft Windows 10 Upgrade Small Business Computer Consulting Company

  • Dynamics GP Update Professional
    Microsoft Dynamics GP System Update Services

    Progent has delivered support for Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered system integration, software development, training, and debugging services since the product's original release. Progent can provide high-level expertise for upgrading legacy Dynamics GP ERP systems. Progent can assist you to design, validate, and carry out an efficient upgrade from a a legacy version to the latest version of Microsoft Dynamics GP.

  • Windows Applications on Apple Mac Help and Support Support and Help Windows Virtual Desktop for Apple Mac

  • Professionals Email Encryption Key Management
    Professionals Email Polymorphic Virus Protection

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall.

  • Windows Server 2008 Security Online Troubleshooting Windows Server 2008 R2 Integration Support

  • System Center 2016 Hybrid Cloud Integration Specialists
    Network Consulting SCSM 2016

    Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and fixing Microsoft SCOM solutions and offer organizations of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to remediate critical issues detected by SCOM 2012.

  • Windows Server 2012 Integration Companies King County Washington IT Outsourcing Firms Windows Server 2019
  • Windows Server 2012R2 Hyper-V Troubleshooting 24/7 Windows Server 2012R2 Server Manager Support and Help
  • Windows Server 2019 Storage Replica Online Support Services Windows Server 2019 Windows Admin Center Support and Help
  • Windows Server Essentials Migration Consult Windows Server 2012 R2 Essentials Services

  • 24-Hour Computer Consultants UNIX with Windows
    Consulting Solaris with Windows

    If your company is producing UNIX or Linux applications in an environment that has MS Windows-based servers, PCs, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your field of strategic expertise while avoiding the continual distraction of maintaining your business network. By using automated server monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an economical alternative for managing an information network that provides high dependability, security, and performance. Progent's developer assistance services feature comprehensive information technology outsourcing, virtual infrastructure, online and on-site service and troubleshooting, proactive network monitoring, and Helpdesk services.

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  • XenApp Windows Application Delivery Consult Consulting Windows Application Management
  • iPhone security Support Services Immediate Consultants iPhone DNS

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