Expanding your telecommuter workforce can have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Bellevue organization to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Bellevue, Washington organizations to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows you to augment your current Help Desk team by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your teleworkers, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Bellevue, Washington company, call 1-800-993-9400 or go to Contact Progent.