Enlarging your telecommuter workforce can have a significant impact on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Bellevue organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Bellevue, Washington businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk Call Center organization by splitting responsibilities for Call Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Bellevue, Washington organization, call 1-800-993-9400 or go to Contact Progent.