Expanding your remote workforce may have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Bellevue organization to pick the right technologies and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can assist Bellevue, Washington companies to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update the status of their current tickets, add information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to augment your existing Help Desk Call Center team by sharing responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class technical support to your from-home workers, go to Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Bellevue, Washington company, phone 1-800-993-9400 or visit Contact Progent.