Expanding your at-home workforce can have a major effect on network architecture, security, and company workflows. Progent has 20 years of background assisting SMBs to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Bellevue company to select the appropriate tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Bellevue, Washington businesses to with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide switchover to a telecommuter business model, which could be driven by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with world-class ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active tickets, add details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables you to expand your current Support Desk staff by splitting responsibilities for Help Desk support seamlessly between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support solution utilizing the leading professional services automation tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Bellevue, Washington business, phone 1-800-993-9400 or refer to Contact Progent.