Expanding your at-home workforce can have a major effect on IT architecture, security, and company processes. Progent has 20 years of experience assisting SMBs to plan, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Bellevue company to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from as-needed expertise for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Bellevue, Washington businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, organization-wide transition to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit the status of their active trouble tickets, enter details, and append screen captures and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk Call Center organization by splitting delivery of Support Desk services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Center Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Bellevue, Washington organization, call 1-800-993-9400 or go to Contact Progent.