Expanding your remote workforce may have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Bellevue organization to pick the right technologies and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Bellevue, Washington companies to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update the status of their current tickets, add information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to augment your existing Help Desk Call Center team by sharing responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class technical support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Bellevue, Washington company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Linux Network Monitoring, Nagios and MRTG Consultancy
    Best Nagios for Linux Consulting

    Nagios and MRTG are powerful, Open Source monitoring tools that operate under Linux and can be used to analyze UNIX environments, Microsoft Windows systems, or mixed-OS environments where the Linux OS and MS Windows run side by side. The Nagios monitor allows network support engineers to track network services including SMTP, HTTP, SSH, and PING. MRTG allows you to graph the traffic through SNMP-enabled network appliances including servers, routers, and switches. Progent's system integration engineers can help you use both these utilities to tune and troubleshoot your computer network.

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    High Availability Server Clustering Consulting Services

    Progent offers Microsoft Windows 2003 Cluster Server consulting to help your business implement non-stop clustered servers that can deliver 100% operation. Clustered Windows servers for zero-downtime systems include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By showing you how too plan high availability clustered server environments around Windows Server Cluster 2003, Progentís Premier Windows professionals ensure that your high availability clustered servers are set up to optimize the competitive value of your computer system.

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  • Top Rated On-site Support Comprehensive Event Management
    Microsoft Operations Manager Support and Setup

    Progent provides a variety of IT service bundles for small companies. These IT outsourcing and server monitoring services are based on the proactive problem handling capabilities of Microsoft System Center Operations Manager, a next-generation server and system management product that tracks the availability, throughput, and safety of your information system and identifies potential problems before they can bring down your network. With Progent's affordably priced network support packages, small organizations can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package.

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  • SMS Server 2003 Upgrade Support and Integration Microsoft Expert Network Consulting SMS 2003 Upgrade
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    Computer Network Consultant Hawaii

    Progentís Technical Response Center provides low-cost national extended hours remote help for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts offer 24x7 telephone help and online direct computer connection to troubleshoot and resolve technical problems rapidly and economically.

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  • Expert Microsoft Certified SMS Server Upgrade Technical Consultant
    Systems Management Server 2003 Professional

    Progentís certified consultants offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server and Configuration Manager, Microsoft's solutions for change and configuration automation. System Center Configuration Manager is the new title for the change management solution formerly called SMS Server. Configuration Manager 2007 offers a range of new features to SMS Server 2003 including full automation, built-in Vista Windows Server 2008 support, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can help you use Systems Management Server or Configuration Manager 2007 economically for automated operating system and application deployment, security patch administration, application tracking, and licensing reconciliation. Progent's consultants can also assist your company to move efficiently from Microsoft Systems Management Server to Configuration Manager.

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  • Support Outsourcing Zero Downtime Clustered Servers High-Availability Failover Clustered Servers Remote Support Services
  • System Center 2016 Data Protection Manager Consultant Services System Center 2016 and VMware Integration Support and Integration
  • System Consultant Exchange Server 2019 Bellevue, King County Microsoft Exchange 2016 Network Consulting Organization Bellevue Washington

  • Online Help Aironet Access Point Security
    Aironet 802.11ac AP Technical Support Services

    Progent's Cisco-certified wireless consultants can help organizations of any size to plan, deploy, manage and repair Cisco Aironet Wi-Fi AP environments to provide the throughput, range, density, scale, security and manageability needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers affordable remote and onsite support for both end-of-life and current 802.11ac Aironet wireless access points and Progent can help you plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.

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  • Linux Remote Engineers
    Linux Online Consultancy

    Progent offers nationwide urgent help and troubleshooting services for companies that operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft technology. Online IT help provides maximum leverage for your IT budget by preserving user productivity and shortening the time billed for network analysis and repair. Sophisticated remote access tools and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and money by traveling to your site. In most of cases your IT problems can be remediated by telephone or through a combination of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help you with the most challenging system problems.

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  • Windows 2008 R2 Information Technology Consulting
    Windows Server 2008 Hyper-VI Help and Support

    Microsoft Windows Server 2008 R2 features high levels of speed, security, fault tolerance, scalability, and versatility that improve output of local, branch office, and mobile users. Progent's Microsoft-certified experts can deliver cost-effective online engineering, troubleshooting, and education services to help your company to design, implement, and maintain Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.

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  • Dynamics GP Visual Studio Consultancy
    Microsoft Dynamics GP Integration Services

    Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to design custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that let you track your business more effectively, turning raw information into valuable understanding of your business.

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  • Top Ranked Microsoft SQL 2014 Computer Tech Bellevue, WA SQL Server 2014 Integration Specialist Bellevue Washington

  • ProSight Private Cloud Services Services
    Consult Private Cloud Solutions

    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's production servers in a solution that delivers the maximum level of dependability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting options are based on mature virtualization technologies that allow small and midsize companies with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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  • Urgent Exchange 2019 Security Support Services
    Exchange 2019 Hybrid Integation Support Outsourcing

    Progent can assist you in any phase of your upgrade to Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.

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  • At Home Workforce Consulting Experts - Bellevue - Help Desk Call Center Augmentation Expertise Bellevue, WA
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  • Urgent Offsite Data Backup Service Support Services Microsoft Expert Offsite DPM Managed Backup Service Consultants
  • Urgent Work at Home Employees Expertise near me in Bellevue - Voice/Video Conferencing Solutions Consultants At Home Workforce Bellevue Expertise - Conferencing Solutions Consulting and Support Services
  • VMware Site Recovery Manager Failback Consultants Biggest VMware Site Recovery Manager Compliance Services

  • Mozy Consulting Services
    Retrospect for Mac Professional

    Progent can provide economical remote support from consultants with expertise in a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent offers consulting support for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can help your company to implement, enhance, or maintain data backup solutions for a range of topologies including on-premises, remote, cloud, or a mix.

  • Virtual Machine Hosting Consulting Services ProSight VM Hosting Services
  • Virtual Server 2005 Consultants Microsoft Virtual Machines Configuration

  • Specialist Microsoft Teams dial plans
    Microsoft Teams session border controller Consultants

    Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.

  • VoIP Online Consulting Microsoft IM Infrastructure Network Consultant
  • WLAN Site Survey Support and Setup Remote Wireless Site Survey IT Services
  • Watchguard Security Companies IT Services Juniper Netscreen
  • Windows 2000 Onsite Technical Support 24x7x365 Windows 2000 Server IT Services
  • Windows 2008 Active Directory Setup and Support Online Technical Support Windows 2008 Active Directory
  • Windows Security Computer Outsourcing Consultants Bellevue Information Technology Consultants Microsoft and Cisco Bellevue Kirkland, America
  • Windows Server 2000 Migration Windows 2000 Consultants
  • Windows Server 2008 BranchCache Consultant Windows Server 2008 DirectAccess Remote Support Services
  • Windows Server 2008 BranchCache Services Microsoft Windows Server 2008 R2 Consultant Services
  • Windows Server 2016 and System Center Remote Support Services Online Technical Support Windows Server 2016 and SCVMM

  • SQL Server 2017 Enterprise Technical Consultant
    Award Winning SQL Server 2017 Data Mining Configuration

    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of upgrading to SQL Server 2017 and can assist you to plan and implement a smooth migration of your current SQL Server environment to any network architecture including local, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed design assessment or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.

  • Windows and Solaris Remote Consulting 24-Hour Microsoft Solaris with Windows Consulting
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