Expanding your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Bellevue organization to pick the right tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Bellevue, Washington companies to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A rapid, enterprise-wide transition to a teleworker business model, which might be driven by a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active trouble tickets, add details, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your current Call Center staff by splitting responsibilities for Support Desk support transparently between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support solution utilizing the leading professional services automation tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Bellevue, Washington organization, phone 1-800-993-9400 or visit Contact Progent.