Bellevue Remote Workers Configuration Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce can have a significant impact on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Bellevue organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Bellevue, Washington businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk Call Center organization by splitting responsibilities for Call Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Bellevue, Washington organization, call
An index of content::
Remote Support wireless IP phone integration
CCIE Certified Consulting wireless IP phone security
Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are on the move within office, hospitality, retail or other environments where IT management wants portable phones that offer more administrative control, data security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Successful integration of Cisco's wireless VoIP phones typically demands that you configure and fine tune numerous components of your Wi-Fi environment such as APs, switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide remote and on-premises support to help you build and administer a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Subscription Postini
Antivirus Support and Help
E-Mail Guard from Postini provides constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Management technology via Progent's E-Mail Guard anti-spam and anti-virus service offering. Progent's certified e-mail security professionals can help you create an email security strategy that incorporates anti-spam and antivirus products and policies.
MSP360 SQL Backup Computer Consultant
MSP360 B2 Backup Storage Remote Consulting
Progent can help you to create, implement and troubleshoot a backup/restore plan based on MSP360 technology. MSP360 offers file/folder or image backup/recovery for VMs and physical machines, works with all popular public clouds, and allows you to build a backup solution with a minimum Recovery Time Objective (RTO) and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from user miscues, computer errors, malicious users, and external attacks such as ransomware.
Windows 8.1 Remote Desktop Technical Support Firm
Microsoft Windows Consultants
Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to install, manage, and support networks that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to create testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration plans based on proven methodologies.
Urgent Project 2016 Contract Programming
Project Web App Contract Programming Firm
Progent's Microsoft engineers offer advanced support in implementing, managing and debugging any edition of Project, Project Server, and Project Online and can deliver a wide variety of affordable online support services based on industry best practices to help businesses of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include solution design, installation and migration, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
Windows Server 2012 R2 IT Services
Online Help Microsoft Windows 2008
The sophistication and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on experience and in-depth familiarity with designing and building cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progent's IT support can help you with designing, deploying, administering, and supporting Windows Server solutions that maximize the business value of your computer network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
MFA and Single Sign-on Network Consultant
Two-factor Authentication IT Consulting
Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
macOS Learn
Entourage Classes
Progent offers onsite training designed for individuals who want to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for macOS and Mac OS X applications.
Windows Training
Urgent One-On-One Training Operating System
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Medium-size companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and productive.
SharePoint Server 2010 On-site Technical Support
24-Hour SharePoint Business Connectivity Services Online Help
Progent's Microsoft-certified engineers offer cost-effective online technical support and development services to assist your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web pages that can function as intranets, extranets, document management tools, wikis, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar desktop applications like Office Excel, Word, Outlook, and Visio. Progent can help you to migrate from earlier versions of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.
IT Consulting SharePoint Business Connectivity Services
SharePoint 2013 Workflow Manager Professionals
Progent has been providing SharePoint consulting services since the initial product was released more than 20 years ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; determine if an in-house, online or hybrid deployment is best suited for your organization; and select the right version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks related to your SharePoint 2013 migration.
Exchange 2016 SharePoint integration On-site Support
Microsoft Expert Exchange 2016 In-Place Hold Online Support
Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, mailbox databases and log files; configuring HLB for high-availability client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Technology Consulting MSP360 Backup
MSP360 Ultimate Backup On-site Support
Progent can help you to design, deploy and administer a backup solution built around MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent offers monitoring and remote management to prevent data loss caused by user mistakes, system error, ill-intentioned insiders, and malware attacks such as ransomware.
Upgrading Solaris
Solaris to Windows Migration Consultant
Progent can help your business to design and implement an efficient transition from a Solaris-based information environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can show you how to guard your information and reduce productivity discontinuity by developing an effective migration strategy that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows migration support services available from Progent include analysis of existing infrastructure, transition strategy and testing, Microsoft Exchange migration services, data and application migration, and server and storage migration and economization.
Apple iPad Online Technical Support
Apple iPad Setup and Support
Progent's experts can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can help clients to migrate to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help you with iPhone support and iPad management, or migrating to iCloud services. For business environments based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and maintaining a network environment that is reliable, secure, fast and aligned with your company's business goals.
NetDocs Compliance Consulting Services
Immediate NetDocuments Solution Design Engineer
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for law practices. Progent can provide online access to NetDocuments consultants who can help legal departments and law firms to plan, configure, administer, optimize, or debug a document management system solution based on NetDocs.
ProSight Reporting Remote Infrastructure Monitoring Remote Consulting
24/7 Network Consulting ProSight Reporting ConnectWise Manage Ticketing
ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Video Conferencing IT Services
Tandberg Telepresence Consultancy
Progent offers the support of a certified consultant with expertise deploying technology from the major telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to plan, install, upgrade, or troubleshoot a video conferencing environment that protects your investment and maximizes the strategic value of your information network. Progent also offers the expertise of network infrastructure engineers able to assist businesses of any size to create and maintain a network that delivers the performance, dependability, security, and scalability required to support your telepresence solution.
Hornetsecurity Altaro VM Backup Disaster Recovery Engineer
Hornetsecurity Altaro VM Backup Offsite Network Consultants
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to help you to plan, deploy, manage and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Ransomware Hotline Support Companies
Emergency Help Desk Outsourcing Technical Consulting
Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to fester. .
NinjaOne Automated Desktop Inventory IT Services
ProSight NinjaOne Remote Desktop Management Integration Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital devices.
Microsoft Windows 7 Evaluation Network Consultants
Microsoft Windows 7 Migration Technology Consulting Services
Progent's certified consultants can help your company to evaluate
SCCM 2016 Migration Engineer
Computer Consulting Configuration Manager 2016
System Center Configuration Manager 2016 automates software deployment across multiple sites, streamlines compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health reporting, allows safe end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist businesses of any size with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.
Fedora Linux Support Outsourcing
Debian Linux Online Support Services
Progent's Linux consulting experts provide small businesses and software developers support for managing and supporting Linux systems that coexist with Microsoft-powered networks. Progent can give your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience offers you an easy one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
SharePoint 2013 Newsfeeds Configuration
SharePoint Online Online Help
Progent has been delivering SharePoint support since the first product was released over 20 years ago, and Progent has the breadth and depth of IT know-how to help businesses of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; determine if an in-house, online or hybrid configuration is best suited for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in specific jobs related to your SharePoint 2013 deployment.
Juniper Firewalls Firewall Audit
Juniper NetScreen 5400 Firewall Cybersecurity Contractors
Progent's Juniper-authorized NetScreen engineer can assist you to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen products to the latest Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor systems.
SQL Server 2017 SSAS On-site Technical Support
Remote Support SQL Server 2017 Performance Tuning
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business advantages of migrating to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support services ranging from on-demand design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on time and on budget.
ProSight Remote Infrastructure Management Specialists
ProSight Remote Network Infrastructure Monitoring IT Consultant
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance problems.
System Center MOM Consultants
Remote Monitoring and Reporting Network Engineer
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and can provide companies of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.
SQL Server 2014 Security Help and Support
Microsoft Computer Consulting SQL Server 2014 Capacity Planning
SQL Server 2014 incorporates major improvements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises consulting services such as system design, deployment, administration, remediation, and application development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 deployment.
High-Availability Branch office Connections Support
Largest Fully Redundant Network Technology Professional
Progent's non-stop interoffice connectivity and fault tolerant system connection engineers can help small organizations create fault tolerant Interoffice connectivity through redundant networks with automatic failover. Progent's CCIE engineers can design and deploy ultra-reliable Inter-office connections based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over offers economical 24x7 interoffice connectivity.
LockBit ransomware recovery Engineer
DopplePaymer ransomware recovery Professionals
Progent's experienced ransomware recovery experts can help you to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
UNIX Engineer
Solaris Consulting
If your company computer system combines Sun Solaris platforms with MS Windows, Progent can show you how to incorporate your computers into a cohesive environment that allows all your operating systems to coexist for easy management, seamless dataflow, high dependability, superior performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence assistance services feature IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Helpdesk support.
WatchGuard VPN Security Auditing
WatchGuard SSL VPN Audit
Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
Specialists Office SharePoint Server 2010
SharePoint Server 2013 Support and Integration
Progent's Microsoft-certified consultants can provide companies of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently coordinating people, teams and data. SharePoint provides a central spot for your employees or clients to access, manage, share and manipulate relevant data, documents, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data they've created in a way that makes data easy to locate, download and apply. Progent's certified SharePoint experts can assist you to manage your existing SharePoint solution or upgrade to the latest release of SharePoint.
Hornetsecurity Altaro 365 Total Backup On-site Support
Hornetsecurity Altaro M365 SharePoint Backup Engineer
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
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