Expanding your telecommuter workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Bellevue organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services ranging from as-needed guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Bellevue, Washington organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a teleworker business model, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support experts combined with world-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, enter information, and upload screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables your company to supplement your existing Call Desk organization by splitting delivery of Support Desk services transparently between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your business to provide best-in-class desktop support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Bellevue, Washington company, call 1-800-993-9400 or visit Contact Progent.