Fast and Affordable Remote Support for Bellevue Washington IT Networks
For businesses in Bellevue Washington, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers immediate expenses since service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and proven processes which permit the maximum level of efficiency for online technical support and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your computer system without breaching system security.
Progent's powerful service database system maintains comprehensive documentation for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance rendered to every client by every engineer. This archive of problems and fixes is stored as an easily exploitable internal knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service experts can determine the best solutions promptly.
Remote support provided by Progent to businesses in Bellevue Washington include:
Authorized Windows Support
Progent's Microsoft-expert remote support professionals can provide computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most complex problems associated with network infrastructure design, installation, management, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value because their depth of experience enables them to solve problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via the latest remote support tools to provide efficient, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of networking products. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent cover comprehensive information security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering services include:
How Your Bellevue Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals provides your workers in Bellevue Washington rapid access to a large network service resource with years of background providing phone consulting and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's aim is to solve rather than merely document technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To learn more information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Bellevue Washington remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your business so that your network support is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, remote monitoring can ward off disruptive and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Bellevue Washington, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your business needs it. Over two decades of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Bellevue organization deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to resolve unexpected network emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Offices in Bellevue Washington
Progent's remote support services allow your Bellevue business to experience the benefits of on-call, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by being more available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
With most offices in Bellevue Washington, nearby computer support resources, whether consisting of outside consultants or an internal IT staff, can solve the majority of network problems. On the other hand, IT crises can strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals offer an easy, fast, and affordable solution to augment your local help and to transfer useful knowledge to increase your capability to resolve future problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller organizations commonly rely on individual freelance consultants. Although freelance consultants carry smaller overhead than larger service companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.
- Create a Solid Foundation for Seamless Expansion
Organizations often begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. These badly built environments need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to provide the solid foundation to handle critical business demands and facilitate future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations need guidance and technical training to navigate through an ever more complex array of product options available for accelerating business success and enhancing productivity. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.