Fast Remote Troubleshooting for Bellevue Washington IT Networks
For companies located in Bellevue Washington, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to link to your environment remotely without compromising corporate security.
Progent's sophisticated customer support reporting application keeps comprehensive histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services provided to every Progent customer by every Progent engineer. This archive of trouble tickets and fixes is organized as a conveniently searchable support knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's online consulting experts are able to determine the best solutions quickly.
Online support offered by Progent to businesses in Bellevue Washington include:
Certified MS Windows Support
Progent's Microsoft-premier online support experts can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Windows 10 integration support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most difficult problems encountered in network infrastructure design, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent value because their deep expertise allows them to resolve problems quickly. In many instances, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using advanced remote troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs planning and integration services, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up quickly following a damaging breach. Security support services offered by Progent cover thorough information security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; building secure architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad array of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:
How Your Bellevue Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to meet the particular demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center resources to deal with high-demand situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Bellevue Washington immediate access to a large technical support group with extensive experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key driver of business performance, and Progent's target is to resolve instead of just track network issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers remote professional consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Bellevue Washington online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By detecting emerging problems before they evolve into downtime, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Bellevue Washington, Progent's phone-based network support specialists can provide expert and affordable IT help the instant your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Bellevue company has a local independent support technician or employs a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected system emergencies or especially complicated integration projects.
Details of Progent's Remote Network Services for Bellevue Washington
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services offer businesses in Bellevue Washington the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Bellevue Washington and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for online service and imposes no monthly subscription fee for support services provided during normal working hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support offerings include technology integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that address the special requirements of your business.
- Advanced Online Connectivity Software
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal visit. Effective online connectivity software and expert engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained offices whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the forefront of IT support, executing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.