Fast Remote Technical Support for Bellevue Computer Networks
For companies located in Bellevue or anywhere in the state of Washington, Progent offers remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value because they have the practical background and have access to the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes manage to turn into major bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which allow the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to access your company's computer system without compromising corporate security.
Progent's powerful service database application includes comprehensive records describing the support that Progent's customers have received. Progent's team consultants have access to the specifics of support provided to each customer by any Progent engineer. This history of anomalies and resolutions is stored as a readily retrievable support database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's remote consulting experts can come up with the best resolutions in the least time.
Online technical services provided by Progent to clients in Bellevue and anywhere in the state of Washington include:
Certified Windows Support
Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn challenges encountered in network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to solve problems quickly. In many instances, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your environment using state-of-the-art on-line support technology in order to perform quick, safe, and affordable analysis and repair.
Onsite Network Support for Small Businesses in the Bellevue Area
Progent offers onsite support in the Bellevue area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular selection of networking appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist you to clean up quickly following a serious breach. Security services available from Progent cover in depth information security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Bellevue Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the resources to assemble and manage an internal Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent reinforcement of your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network problems, or be ready in those circumstances when your regular service providers are too busy.
Progent's Help Desk staff of experienced information technology professionals gives your computer users in Bellevue or anywhere in the state of Washington instant contact with an effective support resource with extensive background delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a solid contributor to business success, and Progent's policy is to resolve rather than simply track IT problems.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Bellevue, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By spotting emerging problems before they grow into crashes, remote monitoring can avoid inconvenient and costly information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support multiple operating systems.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Bellevue or throughout the state of Washington, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help whenever your organization requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Bellevue company relies on a regular freelance support technician or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to deal with unexpected network emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Bellevue
Progent's online support, remote repair, system security consulting, and system management services offer companies in Bellevue or throughout the state of Washington the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Bellevue and is also ideal for customers in more remote areas of Washington that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone service and requires no monthly subscription fee for services delivered during normal working hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include technology integration, Microsoft Exchange consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that fit the specific requirements of your company.
- State of the Art Online Connectivity Tools
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite service call. Effective remote connectivity software and experienced engineers combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for High Network Availability
For companies with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of network support, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a consultant with proven approaches for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.