Fast and Affordable Remote Troubleshooting for Bellevue Washington Information Networks
Fast Phone Consulting for Bellevue NetworksFor companies located in Bellevue Washington, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow end up as large tabs. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which promote the highest level of efficiency for online consulting and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system without breaching network security.

Progent's powerful technical support database application includes comprehensive records describing the service that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to every client by any consultant. This database of issues and repairs is stored as a quickly accessible proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find the best resolutions promptly.

Online support services available from Progent to clients in Bellevue Washington include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran network consultants provides your computer users in Bellevue Washington instant assistance from a large support group with substantial experience offering phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's policy is to solve instead of simply record IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Bellevue Washington online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your network support is proactive rather than reactive. By exposing looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks powered by multiple OS platforms.
How Your Bellevue Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Bellevue Washington, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your organization has to have it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Bellevue office has a regular freelance support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Organizations in Bellevue Washington
Progent's remote IT consulting services enable your Bellevue business to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Bellevue Washington, nearby computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems might strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service people. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to convey valuable information to improve your capability to resolve downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to go without help during an emergency. As your company grows, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle vital business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complicated array of product options available for promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of network support, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent's Cisco CCIE wireless infrastructure consultants offer remote or onsite configuration and troubleshooting services to assist your organization to design, configure, update, optimize, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your unique office design, building structure, and expected workloads.

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    Progent's IT outsourcing packages provide budget-friendly computer consulting for small businesses. Whether it involves planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new email platform, monitoring your network, or creating an on-line business application, outsourcing your IT engineering services can contain costs and eliminate risks, permitting IT service expenses to increase in a more linear and controlled manner than is feasible by building up a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network foundation for your critical applications powered by Windows.

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    Progent's Microsoft Premier engineers can provide expert consulting for enterprise-wide deployments of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-site Exchange Server 2007 installations or upgrades and can provide onsite personnel to help large companies with deployments of Microsoft Exchange in the or any region served by Progent's engineers.

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    Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent's certified SQL Server programmers and DBAs offer remote consulting to help businesses of any size to build, manage, and maintain applications powered by Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts offer help with any phase of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and data warehousing.

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    Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the net operational costs of managing and configuring software products by making it easier to copy system images, manage mobile devices, and operate management tools. In addition to alerting you about techniques to save management costs by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage PDAs and smart mobile communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that incorporates standards, procedures and IT products to keep your IT network protected.

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    Progent can provide cost-effective online access to an Oracle MySQL administrator or software programmer and can help businesses of all sizes to integrate and manage MySQL in a dependable IT environment that provides high levels of speed, expandability, and protection. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.

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    For large businesses, Progent can leverage in-house IT groups by providing extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches, Progent can act as a transparent nearby extension of enterprise IT management. Progent's enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments powered by Enterprise Windows 2000. Progent can offer on-site engineers and technicians to help with a site move or branch move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security solutions for information systems with many sites, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and implement an installation of ISA Server 2004 that meets your IT protection requirements without limiting your productivity.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems.

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    Stealth penetration checking is a key component of any comprehensive IT system security plan. Progent's security experts can perform thorough intrusion checks without the knowledge of your organization's internal IT resources. Stealth penetration testing uncovers whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and unsound IT product defaults can be combined by hackers into the multi-vector attacks typical of modern versions of ransomware.

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    Progent's certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support staff, create a corporate-wide security strategy, streamline network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    For medium-size companies looking for network support, Progent can deliver an array of options such as local help, remote assistance, phone-based Help Desk, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation support, software development, and professional consulting. For medium-size businesses in California or other areas serviced by Progent's onsite consultants, Progent provides professional on-premises support for solving network problems quickly and economically.

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    Progent can assist your business to evaluate the many subscription options offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that seamlessly combine on-premises and cloud products and services.

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    Progent's Microsoft-certified Windows 2003 Server engineers can provide computer support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 migration, configuration, administration, and maintenance offerings include network planning, deployment, project management, on-premises and remote network support and troubleshooting, Help Desk services, expert security consulting, turn-key outsourcing, and expert co-sourcing.

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    Progent delivers the help of Microsoft and Cisco-Certified IT support professionals to show clients economical alternatives to help organizations optimize the value of Microsoft and Cisco technology. For networks that range from remote offices to large corporations, Progent's expert engineers can assist you to improve your network's e-mail architecture, protection, availability, throughput, and system management.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology from SentinelOne to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.

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    • Programming Firms MS Project Server
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    Progent's Microsoft consultants offer advanced support in implementing, managing and debugging any edition of Project Server and can deliver a wide variety of cost-effective remote support services following industry best practices to assist businesses of any size to get all the advantages of this powerful platform. Services offered by Progent include solution planning, software configuration and migration, strategies for secure collaboration among onsite and offsite users, network optimization, and customized webinar training.

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    Progent's Helpdesk management and co-management services help companies to reduce costs, increase output, and adjust immediately to fast-changing business environments.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.

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    • SCDPM 2016 Upgrade Online Support
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    Microsoft System Center 2016 Data Protection Manager provides automatic backup and simplified recovery capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for critical platforms such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, deploy, administer, and troubleshoot a multi-site backup/restore solution built around Data Protection Manager 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management services to help you complete your Data Protection Manager 2016 deployment on schedule and on budget.

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    • Immediate Computer Consulting wireless LAN controller
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    Cisco's Catalyst family of wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless APs, tuning wireless throughput by limiting the impact of RF congestion, improving wireless availability with fast failover, and hardening security by identifying cyber threats and filtering network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.

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    The QTS Internet Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is currently using the QTS Sacramento data center as a colocation site or if your company is considering migrating your primary or disaster recovery system to the Herakles data center, Progent offers a variety of budget-friendly services such as data center relocation, equipment deployment and upgrades, network improvements, comprehensive project management services, virtualization configuration, offsite network monitoring, automated network management, software development, disaster recovery planning, security evaluation, and the use of Progent's Test Lab.

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    Progent can provide the expertise of certified engineers and seasoned database application developers, DBAs, project managers, network infrastructure engineers, disaster recovery specialists, and certified security consultants to help you to evaluate the likely advantages of SQL Server 2012 for your business, install pilot systems at your site or at Progent's lab, plan and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and configure an efficient and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of any size can get a degree of protection that was previously reserved for enterprises. Progent offers several RMM solutions delivered as low-cost service packages created to help your company to identify and fix a most IT network problems before they get big enough to impact your business.

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    • Microsoft Exchange Server 2010 Migration Engineers
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    Progent can provide comprehensive support for every step of your Microsoft Exchange Server 2010 upgrade including end-to-end project management, site prep, project design and documentation, specification of all new software and hardware required, suggested vendor sourcing, pilot verification at customer site or at Progent's testing lab, setting up temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old system, and training for customer's IT staff and end users.
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