Fast and Affordable Online Help for Bellevue Computer Networks
For businesses in Bellevue or anywhere in Washington, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect costs by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-proven processes which promote the maximum degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your company's network remotely without breaching system security.
Progent's advanced technical support database system includes comprehensive histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the details of services rendered to each Progent customer by any Progent engineer. This database of anomalies and solutions is structured as a readily searchable support database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.
Online services provided by Progent to clients in Bellevue and throughout the state of Washington include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates an individual's network technology skills at the master level. CCIEs know how to resolve the most stubborn challenges encountered in network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience enables them to fix problems rapidly. In common cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using state-of-the-art remote troubleshooting technology to perform quick, safe, and economical diagnosis and repair.
Onsite Network Support for Small Businesses in the Bellevue Area
Progent offers onsite support in the Bellevue area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide help for the complete line of Cisco's popular family of infrastructure products by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to clean up rapidly after a damaging breach. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a wide spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help analyzing problems within UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the money or time to create an in-house Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and serves as a transparent supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle complex network challenges, or be available in overflow instances when your ordinary support engineers are swamped.
Progent's Call Center staff of veteran network experts offers your customers in Bellevue or anywhere in the state of Washington fast access to a large support resource with years of background offering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a key driver of business performance, and Progent's goal is to resolve instead of just document IT issues.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Bellevue, or anywhere in the state of Washington, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they result in full-scale emergencies, system monitoring can ward off inconvenient and expensive service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of operating systems.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Bellevue or anywhere in the state of Washington, Progent's online computer support specialists are ready to provide professional and affordable system help the instant your business requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Bellevue business relies on a local independent support technician or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected network crises or especially complex integration problems.
Details of Progent's Remote Network Support for Bellevue
Progent's phone help, Internet-based repair, system security expertise, and system administration services give companies in Bellevue or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Bellevue and is also ideal for customers in more remote areas of Washington that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for phone support and imposes no monthly retainer for services provided during normal working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that address the specific needs of your business.
- Advanced Remote Access Tools
Protected remote access permits Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand a costly personal visit. Sophisticated online access tools and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of network support, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.