Immediate Remote Technical Support for Bellevue Washington IT Networks
For organizations in Bellevue Washington, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. This lowers immediate costs because service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast fixes manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising corporate security.
Progent's proven customer support database application maintains thorough documentation describing all support that Progent's clients have received. Progent's team engineers have access to the specifics of support rendered to every Progent customer by any Progent engineer. This archive of issues and solutions is organized as a conveniently accessible proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional massive support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at optimal solutions in the least time.
Remote technical support services offered by Progent to customers in Bellevue Washington include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a person's networking skills at the master level. CCIEs know how to deal with the most difficult problems associated with network planning, integration, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced remote support technology in order to provide efficient, safe, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help you to clean up quickly after a damaging penetration. Security support services available from Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide spectrum of computer technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Bellevue Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center software to handle the special needs of your company, or adding temporary phone support staff to reinforce your in-house Help Desk team during unusually busy events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk team of veteran network experts provides your computer users in Bellevue Washington fast contact with an efficient support group with substantial background delivering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a significant contributor to company success, and Progent's target is to resolve instead of merely record network problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online professional engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Bellevue Washington remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your computer support is proactive and automated. By exposing possible trouble spots before they cause network outages, proactive monitoring can head off inconvenient and costly information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a mix of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Bellevue Washington, Progent's phone-based network support engineers are ready to provide professional and economical IT help the instant your organization requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Bellevue business works with a local freelance consultant or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in Bellevue Washington
Progent's online IT consulting services allow your Bellevue organization to realize the benefits of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by becoming increasingly available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Bellevue Washington, local network service resources, whether made up of independent consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes strike when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve downstream issues in-house.
- Less Dependence on Individual Consultants
For IT maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent service people have smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an emergency. As your company grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system remains available.
- Build a Scalable Basis for Seamless Growth
Organizations typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly built systems require careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture able to provide the solid foundation to handle vital business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Product Vendors
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.