Fast Remote Help for Bellevue Washington Computer Networks
Immediate Phone Technical Support for Bellevue NetworksFor businesses in Bellevue Washington, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses since solutions use up minimal billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions manage to end up as large bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the highest level of efficiency for online consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to access your network remotely without violating system security.

Progent's powerful service reporting application includes detailed histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each client by every Progent consultant. This history of anomalies and resolutions is stored as a readily accessible proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to manufacturers' internal support staff so Progent's online service experts can arrive at optimal solutions in the least time.

Online technical support services provided by Progent to customers in Bellevue Washington include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of seasoned network professionals provides your workers in Bellevue Washington immediate access to a large support group with years of background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a crucial driver of company success, and Progent's intent is to solve instead of merely annotate IT problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Bellevue Washington online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By exposing potential problems before they cause crashes, system monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on multiple platforms.
How Your Bellevue Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Bellevue Washington, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system help the moment your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Bellevue office works with a local freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Bellevue Washington
Progent's online technical help services enable your Bellevue company to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added business value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Bellevue Washington, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support specialists offer an easy, fast, and economical solution to augment your regular help and to convey useful information to improve your capability to handle future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices often rely on individual freelance consultants. Although freelance service people have less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business demands and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    important characteristics of Microsoft Dynamics GP accounting include a modular structure that lets you buy just the functionality you require, a standardized architecture based on Microsoft technologies to secure your investment and provide a highly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to corporate information, the capability to integrate data from almost any db software or desktop application into Microsoft GP/Great Plains, and an open design that makes it easy to develop specialized programs. Progent can help you configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to show you how to convert the powerful features of Microsoft Dynamics GP accounting into a high-value business management solution.

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    SQL Server 2005 offers powerful, standardized tools to IT experts as well as to information workers, lessening the difficulty of designing, integrating, administering, and accessing enterprise information and database programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    SQL Server 2014 incorporates major enhancements in key areas including speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises services that include planning, deployment, administration, remediation, and software development expertise to enable businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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    Progent’s IT outsourcing services offer affordable network consulting for small companies. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or building a web-based eCommerce solution, outsourcing your IT technical services can contain costs and minimize uncertainties, permitting IT support expenses to increase in a more linear and controlled fashion than is feasible by building up a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a protected and highly available network foundation for your critical applications based on Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing corporate security designs for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement an installation of ISA Server 2004 that meets your IT security requirements without restricting your network.

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    Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are mobile within office, warehouse, retail or other environments where IT management requires portable phones that offer more control, data security and ruggedness than is achievable with the BYOD mode of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically demands that you configure and optimize many key pieces of your Wi-Fi infrastructure such as access points, switches, wireless LAN controllers, and management tools. Progent's certified consultants can provide online and onsite assistance to help you create and manage a Cisco wireless VoIP phone solution by delivering services that range from debugging the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.

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    Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can coexist, enabling Mac users to get and transmit messages, examine the GAL, import addresses, synchronize calendars, and invite people to conferences via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage education.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite consulting expertise, software development, and technical support services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud resources into a seamless information management solution.

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    Progent provides three essential kinds of Helpdesk support including Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your customers instant access to a reliable support resource with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a key contributor to company performance. Progent's target is to resolve and not merely report problems.

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    Progent provides nationwide urgent phone support and consulting services for businesses who operate Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online IT help offers optimum return for your IT dollar by protecting client productivity and shortening the time billed for computer repair services. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help with the most difficult network issues.

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    Microsoft Office for Mac allows Apple Macintosh users to run the world's most popular office productivity applications. Progent's Apple-certified Macintosh experts can show you how to set up Mac Office on a multi-vendor network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can support environments that combine Apple Macintosh with Windows computers with complete resource sharing, or networks which intentionally limit sharing between Apple Mac and Windows users.

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    Progent is convinced that a well architected and executed network can be a crucial piece for accelerating any firm's growth, and we follow this credo in our corporate system environment. We have created a zero-downtime virtual office network that allows Progent's in-house consultants and authorized contractors to offer fast and effective service, collaborate closely on sophisticated jobs, and gain from career and personal maturity from being a member of an exciting company culture of self motivation and independence.

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    Progent's ProSight family of managed services are intended to offer businesses who have minimal internal network support teams with low-cost access to enterprise-class management platforms and consulting experts. Advantages of Progent's ProSight catalog of managed services include predictable IT management expenses, automation of common management processes, continual absorption of the latest technology, smooth migration from older technology to current solutions, improved alignment of information technology with strategic objectives, guidance from seasoned network experts, and freeing up management to focus on business instead of fast-evolving network technology.

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    Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to assess the benefits of utilizing Windows Server 2012 failover clustering to build a powerful fault-tolerant/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and help you to centralize the management of failover clusters.

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    Progent offers small organizations two low-cost security inventory scanning packages that provide, at a preset fee, remotely administered inventory scans of your network security profile which are evaluated by expert security specialists who interpret the results of the remote scan, deliver unbiased evaluations of your current network security, and make recommendations for remediation. Progent offers two complementary network security inventory scanning packages for external and internal security testing that are priced to meet the budgets of small companies while providing enterprise-quality evaluations of your IT network's exposure to assault.
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