Fast Online Troubleshooting for Bellevue IT Networks
For businesses in Bellevue or anywhere in Washington, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced tools needed to solve the majority of network problems quickly. This lowers immediate expenses because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching corporate security.
Progent's proven customer support reporting application keeps extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every customer by any Progent consultant. This history of trouble tickets and fixes is stored as a conveniently exploitable internal database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up additional massive support databases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.
Online services available from Progent to clients in Bellevue and throughout the state of Washington include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most stubborn challenges associated with network infrastructure design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their deep expertise enables them to resolve problems quickly. In typical cases, less seasoned consultants can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network by means of sophisticated on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Onsite Network Support for Small Businesses in the Bellevue Area
Progent offers onsite support in the Bellevue area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure products. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points engineering support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up quickly after a serious penetration. Security solutions available from Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Bellevue Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Bellevue or anywhere in the state of Washington immediate communication with a large technical support group with extensive background delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to fix instead of merely track network problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Bellevue, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By spotting emerging trouble spots before they cause network outages, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Bellevue or throughout the state of Washington, Progent's online network support specialists can deliver effective and economical system help whenever your company has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Bellevue company has a local independent consultant or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Businesses in Bellevue
Progent's online IT consulting services allow your Bellevue organization to have the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:
- Convenient remote expansion of your local IT resources
With most offices in Bellevue or anywhere in Washington, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises sometimes strike when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's online service professionals provide an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your capability to resolve future issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent consultants have less overhead than larger service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to insure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies typically begin with an information system implemented on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built systems require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a system infrastructure that can offer the stable foundation to handle current business demands and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.