Fast and Affordable Online Support for Bellevue Computer Systems
For organizations located in Bellevue or anywhere in Washington, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as substantial bills. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to interface to your company's environment without violating corporate security.
Progent's proven technical support reporting application includes detailed records describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance delivered to every client by any Progent engineer. This history of anomalies and fixes is organized as an easily searchable internal knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions quickly.
Remote services available from Progent to customers in Bellevue and throughout the state of Washington include:
Certified Windows Support
Progent's Microsoft-certified remote service engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates an individual's technical skills at the master level. Cisco CCIEs know how to resolve even the most complex problems surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs provide exceptional value since their depth of expertise allows them to find solutions for problems quickly. In common instances, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art remote support tools in order to provide quick, secure, and economical diagnosis and remediation.
Onsite Network Support for Small Businesses in the Bellevue Area
Progent offers onsite support in the Bellevue area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a range of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recover rapidly after a serious breach. Security solutions offered by Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide spectrum of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that include Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Bellevue Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network experts provides your clients in Bellevue or anywhere in the state of Washington instant access to an efficient support group with years of background providing phone help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's aim is to resolve instead of just document technical problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team offers phone-based professional consulting support and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Bellevue, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible problems before they expand into network outages, system monitoring can head off disruptive and costly information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Bellevue or throughout the state of Washington, Progent's online network support specialists can provide professional and economical IT help whenever your business has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Bellevue office works with a local freelance consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Bellevue
Progent's online support, Internet-based repair, network security consulting, and network management services offer offices in Bellevue or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Bellevue and is also ideal for customers in more remote regions of Washington that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and requires no monthly subscription fee for support services provided during regular business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers access to on-staff professionals who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that align with the unique needs of your company.
- State of the Art Online Access Tools
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite visit. Effective remote connectivity tools and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.