Fast Online Troubleshooting for Bellevue Washington Computer Networks
For companies in Bellevue Washington, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven processes that allow the highest level of efficiency for remote help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your network remotely without violating corporate security.
Progent's sophisticated customer support database system stores extensive records of all support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance rendered to each client by any consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Remote support offered by Progent to customers in Bellevue Washington include:
Certified Windows Experts
Progent's Microsoft-expert online service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and certifies a person's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges associated with network design, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to fix problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your environment via advanced remote support technology in order to provide quick, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking devices. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a serious breach. Security solutions offered by Progent include: thorough information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers expert remote support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Bellevue Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Bellevue Washington quick access to an effective technical support group with years of background providing phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a solid driver of business performance, and Progent's aim is to resolve instead of just document IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing possible problems before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Bellevue Washington, Progent's phone-based computer support engineers can provide effective and affordable system support the moment your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your Bellevue company deals with a local independent consultant or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Bellevue Washington
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Bellevue Washington unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Bellevue Washington and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for services delivered during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized specialists with experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Software Design
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that match the unique needs of your company.
- Advanced Remote Access Tools
Secure remote access allows Progent's service experts to see precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated remote connectivity software and expert engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.