Fast and Affordable Remote Troubleshooting for Bellevue Washington Information Networks
For companies located in Bellevue Washington, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow end up as large tabs. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which promote the highest level of efficiency for online consulting and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system without breaching network security.
Progent's powerful technical support database application includes comprehensive records describing the service that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to every client by any consultant. This database of issues and repairs is stored as a quickly accessible proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find the best resolutions promptly.
Online support services available from Progent to clients in Bellevue Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of technology support including Microsoft Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to assist your business to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and certifies a person's technical knowledge at the expert level. CCIEs can deal with the most complex issues associated with network planning, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent value because their deep expertise enables them to find solutions for problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using state-of-the-art remote troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity appliances. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can help you to locate and isolate breached servers and endpoints and protect clean assets from being compromised. If your Bellevue system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Bellevue company to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of IT security experts bring the wide range of knowledge required to rebuild all vital components of a targeted network quickly and with little data loss. To find out more, see Progent's ransomware removal and operational continuity expertise.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up rapidly after a serious penetration. Security support services offered by Progent include: thorough information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to address a wide array of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of veteran network consultants provides your computer users in Bellevue Washington instant assistance from a large support group with substantial experience offering phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's policy is to solve instead of simply record IT issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group offers phone-based professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Bellevue Washington online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your network support is proactive rather than reactive. By exposing looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks powered by multiple OS platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Bellevue Washington, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your organization has to have it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Bellevue office has a regular freelance support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in Bellevue Washington
Progent's remote IT consulting services enable your Bellevue business to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your on-site IT resources
With most offices in Bellevue Washington, nearby computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems might strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service people. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to convey valuable information to improve your capability to resolve downstream problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to go without help during an emergency. As your company grows, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network is always available.
- Build a Scalable Foundation for Seamless Growth
Organizations often begin with an IT system created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle vital business requirements and simplify future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complicated array of product options available for promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of network support, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.