Immediate Online Technical Support for Bellevue Washington Networks
For companies in Bellevue Washington, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes manage to turn into big invoices. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the highest degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's system without breaching corporate security.
Progent's advanced service reporting application includes detailed documentation for all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of services provided to each Progent customer by every Progent consultant. This database of anomalies and repairs is structured as an easily retrievable internal database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to determine the best solutions in the least time.
Remote technical services provided by Progent to clients in Bellevue Washington include:
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Authorized Windows Support
Progent's Microsoft-expert online service experts offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist you company to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs can resolve even the most stubborn problems occurring in network design, integration, administration, security, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value because their deep expertise enables them to resolve problems rapidly. In common cases, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using sophisticated on-line support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances by offering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you to locate and quarantine breached devices and guard undamaged assets from being penetrated. If your Bellevue network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Bellevue company to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security experts have the broad range of knowledge necessary to reconstruct all vital facets of a compromised system rapidly and with little loss of data. To learn more, see Progent's ransomware cleanup and operational continuity experts.
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CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover quickly following a serious breach. Security support services available from Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; building secure techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
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Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide range of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
Solaris
IBM AIX Operating System
HP-UX
BSD
SGI/Irix
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Support
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk software products to handle the special demands of your company, or adding occasional online staff to reinforce your in-house Help Desk resources to deal with demanding events like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Bellevue Washington instant assistance from an effective support group with substantial background delivering phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's policy is to fix and not simply report IT problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Bellevue Washington online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By detecting potential trouble spots before they grow into crashes, proactive monitoring can minimize stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
How Your Bellevue Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Bellevue Washington, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT support whenever your business requires it. More than two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Bellevue business works with a regular freelance support technician or employs an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially complex integration projects.
Advantages of Progent's IT Support for Businesses in Bellevue Washington
Progent's online technical help services allow your Bellevue organization to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by being more available, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most businesses in Bellevue Washington, nearby network support resources, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of technical problems. On the other hand, serious problems may strike when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service specialists provide a convenient, quick, and affordable way to supplement your local help and to convey valuable knowledge to increase your ability to handle future issues in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance service people have less overhead than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Companies typically start with an information architecture implemented on a modest budget. Without a robust framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and scalability problems can impede the productivity of the business. These badly built systems require careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can provide the solid foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices require guidance and technical education to navigate through an ever more complicated array of technology options capable of promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.