Immediate Online Help for Bellevue IT Networks
Urgent Remote Consulting for Bellevue NetworksFor organizations located in Bellevue or anywhere in the state of Washington, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they possess the practical experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which permit the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to interface to your company's computer system remotely without violating network security.

Progent's powerful technical support reporting application keeps thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of support rendered to every Progent customer by any consultant. This archive of anomalies and responses is structured as a readily searchable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the best solutions in the least time.

Remote support available from Progent to customers in Bellevue and anywhere in the state of Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants gives your computer users in Bellevue or anywhere in the state of Washington quick access to a dependable support group with substantial experience delivering phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a crucial enabler of business success, and Progent's aim is to solve instead of just track technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers online professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Bellevue, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your network support is proactive rather than reactive. By anticipating emerging issues before they grow into downtime, system monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a mix of operating systems.
How Your Bellevue Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Bellevue or throughout the state of Washington, Progent's online network support engineers are ready to provide expert and cost-effective IT help the instant your business needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Bellevue organization relies on a regular independent consultant or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for Bellevue
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer companies in Bellevue or throughout the state of Washington unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT help, but also a consultant with field-tested methods for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.