Fast Online Troubleshooting for Bellevue Washington Computer Networks
Fast Phone Help for Bellevue SystemsFor companies in Bellevue Washington, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven processes that allow the highest level of efficiency for remote help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your network remotely without violating corporate security.

Progent's sophisticated customer support database system stores extensive records of all support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance rendered to each client by any consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to find the best resolutions quickly.

Remote support offered by Progent to customers in Bellevue Washington include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Bellevue Washington quick access to an effective technical support group with years of background providing phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a solid driver of business performance, and Progent's aim is to resolve instead of just document IT problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing possible problems before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on multiple OS platforms.
How Your Bellevue Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Bellevue Washington, Progent's phone-based computer support engineers can provide effective and affordable system support the moment your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Bellevue company deals with a local independent consultant or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Bellevue Washington
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Bellevue Washington unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Certified network consulting experts. With Progent's economically priced network support programs, small organizations can choose a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small company networks enterprise-class reliability, protection, and productivity.

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    Progentís Microsoft certified consultants offer small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical software quickly and reliably to specified workers, lower product expense and adhere to licensing agreements by determining patterns of usage, improve Windows protection by improving your knowledge of vulnerability and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the management capabilities built into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch control, and resource tracking management including program and hardware inventory.

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    Besides offering the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training classes customized to meet your particular needs. Progent's consultants also can help you integrate and support a protected, robust server and communications foundation to support your ERP, MRP and accounting solutions.

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    Progent's productive atmosphere will make you a better professional by enhancing your information technology knowledge and increasing the loyalty of your clients. Progent delivers this commitment by recruiting the best professional talent for you to operate with, providing a state-of-the-art system architecture, using proprietary software tools to enable the maximum quality of service, and by optimizing our business models for attracting and keeping clients.

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    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the forefront of network service, executing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems rapidly.

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    Progent's Wireless Consulting Services offer a fast, economical option for businesses of all sizes to integrate, manage and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progentís Microsoft-certified consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for update and deployment management. Configuration Manager is the new title for the update management platform previously called SMS Server. System Center Configuration Manager 2007 provides a variety of enhancements to Systems Management Server such as full automation, integrated Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager economically for automated OS and application deployment, security patch administration, application tracking, and licensing compliance. Progent's consultants can also assist your company to move smoothly from SMS Server 2003 to System Center Configuration Manager 2007.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

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    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to fix actual IT problems rapidly.

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    Progent's Test and Training Lab located at the QTS Colocation Center is available for piloting mission-critical applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new technologies. For Progent clients without adequate in-house resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT projects on schedule.

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    Progent's Cisco-certified network professionals can show you how to build an economical, 24x7 Internet connection solution that can achieve non-stop Internet access via a wide range of high availability Internet network technologies including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to apply the latest technology for high availability Internet access to implement an affordable, fully redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections.

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    Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the forefront of network service, performing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of individual best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems efficiently.

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    Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications consultants offer remote and onsite support to assist your company to manage and repair your current Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to design and execute an efficient Skype for Business migration.

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    Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a common point of control for managing mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

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    If your company network combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can assist you to integrate your computers into a cohesive network that allows all your operating systems to run side by side for simple administration, transparent information exchange, high reliability, superior performance, and strong protection. Progent's UNIX and Windows coexistence support services feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and troubleshooting, on-site technical support, and Helpdesk services.

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    Progent offers affordable remote consulting to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent can help you to understand the many subscription plans offered with Office 365 and configure your network with Office 365 so you realize top business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid networks that seamlessly combine local and cloud-based resources.

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    Progent offers nationwide online help and troubleshooting services for companies that operate Apple Mac environments or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft technology. Progent's experts offer Apple macOS and Mac OS X users a variety of services including desktop assistance, migration to the current edition of OS X from earlier versions of Mac, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Online IT help provides maximum return for your information technology budget by preserving client productivity and limiting the hours billed for network analysis and repair. Sophisticated remote support tools and skilled service specialists and engineers combine to enable Progent to solve the majority of network problems without squandering time and expense by going to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to help with the most difficult network issues.

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    Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN products such as the Raptor and VelociRaptor line or help you upgrade to newer firewall/VPN technology. Progent can also help you create and implement a comprehensive security plan that can include firewall/VPN devices and utilities, managed security and virus protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop resource for on-going network support, administration, training, and security consulting.

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    Progent's Wireless Consulting Services offer a fast, affordable option for businesses of all sizes to integrate, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller technology.

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