Fast Online Troubleshooting for Bellevue IT Networks
Urgent Phone Help for Bellevue NetworksFor businesses in Bellevue or anywhere in Washington, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced tools needed to solve the majority of network problems quickly. This lowers immediate expenses because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching corporate security.

Progent's proven customer support reporting application keeps extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every customer by any Progent consultant. This history of trouble tickets and fixes is stored as a conveniently exploitable internal database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up additional massive support databases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.

Online services available from Progent to clients in Bellevue and throughout the state of Washington include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Bellevue or anywhere in the state of Washington immediate communication with a large technical support group with extensive background delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to fix instead of merely track network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Bellevue, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By spotting emerging trouble spots before they cause network outages, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of OS platforms.
How Your Bellevue Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Bellevue or throughout the state of Washington, Progent's online network support specialists can deliver effective and economical system help whenever your company has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Bellevue company has a local independent consultant or maintains a full time IT staff that can handle ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Bellevue
Progent's online IT consulting services allow your Bellevue organization to have the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    With most offices in Bellevue or anywhere in Washington, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises sometimes strike when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's online service professionals provide an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your capability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent consultants have less overhead than larger service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to insure your network stays available.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically begin with an information system implemented on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built systems require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a system infrastructure that can offer the stable foundation to handle current business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.