Fast Remote Help for Bellevue Washington Computer Networks
For businesses in Bellevue Washington, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses since solutions use up minimal billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions manage to end up as large bills. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the highest level of efficiency for online consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to access your network remotely without violating system security.
Progent's powerful service reporting application includes detailed histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each client by every Progent consultant. This history of anomalies and resolutions is stored as a readily accessible proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to manufacturers' internal support staff so Progent's online service experts can arrive at optimal solutions in the least time.
Online technical support services provided by Progent to customers in Bellevue Washington include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates an individual's networking skills at the master level. Cisco CCIEs can handle even the most challenging challenges encountered in network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent value since their depth of expertise enables them to find solutions for problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using state-of-the-art on-line troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security services available from Progent include: thorough information security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help diagnosing problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Bellevue Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center staff of seasoned network professionals provides your workers in Bellevue Washington immediate access to a large support group with years of background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a crucial driver of company success, and Progent's intent is to solve instead of merely annotate IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Bellevue Washington online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By exposing potential problems before they cause crashes, system monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on multiple platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Bellevue Washington, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system help the moment your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Bellevue office works with a local freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve sudden system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Businesses in Bellevue Washington
Progent's online technical help services enable your Bellevue company to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added business value by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
With most organizations in Bellevue Washington, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support specialists offer an easy, fast, and economical solution to augment your regular help and to convey useful information to improve your capability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller offices often rely on individual freelance consultants. Although freelance service people have less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business demands and ease future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.