Immediate Remote Support for Bellevue Washington IT Networks
For organizations in Bellevue Washington, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces immediate costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and proven methodologies which promote the maximum degree of effectiveness for online technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to link to your company's computer system remotely without breaching network security.
Progent's powerful service reporting application stores thorough records of the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of services rendered to every customer by every Progent engineer. This history of issues and resolutions is stored as a readily searchable internal database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft open up other vast support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Remote technical services provided by Progent to customers in Bellevue Washington include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals can provide network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. CCIEs can handle the most difficult problems surrounding network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your environment via sophisticated remote support technology in order to provide efficient, safe, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure products. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a range of security solutions to bolster the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist your business to recuperate rapidly following a damaging penetration. Security services offered by Progent include: comprehensive data security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Bellevue Washington quick contact with a reliable technical support group with extensive background providing phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center recognition as a major contributor to business success, and Progent's aim is to resolve instead of merely track technical issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced consulting support and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Bellevue Washington remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential problems before they grow into network outages, system monitoring can minimize disruptive and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Bellevue Washington, Progent's phone-based computer support engineers can deliver professional and affordable system help the instant your company has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Bellevue office works with a regular freelance consultant or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Bellevue Washington
Progent's online support services enable your Bellevue organization to enjoy the advantages of on-call, world-class IT support without the cost of managing a full-time IT staff. Your information system will acquire added business value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
With most offices in Bellevue Washington, nearby computer support resources, whether represented by outside consultants or a full-time IT staff, can resolve typical network problems. However, IT crises can spring up when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service experts give you an easy, fast, and economical solution to augment your local resources and to pass on useful information to improve your ability to handle future problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller businesses often rely on individual freelance consultants. Although independent consultants have less overhead than big service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system remains available.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These poorly designed systems require proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle current business requirements and ease future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices require advice and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the best interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class technical capability, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.