Immediate Remote Support for Bellevue Washington Networks
For businesses in Bellevue Washington, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced tools necessary to solve the majority of information system problems quickly. This lowers direct expenses since service calls use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions manage to end up as big tabs. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to link to your company's network without compromising system security.
Progent's proven technical support database system maintains comprehensive histories of all support that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance rendered to every client by any engineer. This archive of issues and responses is stored as a readily searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts are able to find the best solutions quickly.
Remote services available from Progent to businesses in Bellevue Washington include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide variety of platform support such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn issues associated with network planning, deployment, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In many cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network using the latest on-line support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer assistance with all of Cisco's market leading selection of connectivity devices. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security solutions offered by Progent cover in depth data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide array of computer technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and fast restoration of vital files, applications, system images, plus VMs. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Bellevue Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Bellevue Washington fast access to an effective support group with years of background providing phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's aim is to resolve and not simply record IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications including CRM, MS Office Project, Office Word, and Office Excel. To read more information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Bellevue Washington remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so your network support is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, remote monitoring can avoid inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Bellevue Washington, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the moment your company needs it. Over two decades of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Bellevue company relies on a regular independent consultant or maintains a full time IT staff that know how to deal with common computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve sudden system crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Businesses in Bellevue Washington
Progent's online technical help services allow your Bellevue organization to realize the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in Bellevue Washington, nearby network service resources, whether consisting of independent consultants or an in-house IT staff, can take care of typical technical problems. However, IT crises can occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support professionals give you an easy, quick, and economical solution to augment your local help and to transfer valuable knowledge to improve your capability to deal with future problems locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller companies often depend on independent freelance service providers. While freelance service people have less overhead than larger support firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your company expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains up and running.
- Create a Solid Foundation for Smooth Expansion
Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed environments need careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can deliver the solid foundation to handle current business demands and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller organizations need advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of accelerating business success and improving productivity. These companies do not need a network consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoft's powerful server products with services such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.