Immediate Remote Technical Support for Bellevue Washington Information Networks
Urgent Remote Technical Support for Bellevue NetworksFor businesses in Bellevue Washington, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the practical experience and are equipped with the advanced tools required to solve most network issues rapidly. This reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where quick solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes that permit the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to communicate with your company's system remotely without breaching system security.

Progent's proven service database application stores comprehensive histories of all support that Progent's clients have been provided. Progent's team engineers have access to the records of services delivered to every customer by any engineer. This history of trouble tickets and fixes is structured as an easily searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service experts can come up with the best resolutions promptly.

Remote technical services offered by Progent to businesses in Bellevue Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center application software to meet the unique demands of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team to handle demanding scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center team of seasoned network consultants gives your computer users in Bellevue Washington immediate assistance from an effective support group with extensive experience providing phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's aim is to solve rather than simply document network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Bellevue Washington online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By uncovering possible problems before they cause network outages, automated monitoring can head off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a mix of OS platforms.
How Your Bellevue Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Bellevue Washington, Progent's online network support specialists can deliver expert and cost-effective IT support the instant your business requires it. Over two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Bellevue organization has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Support for Bellevue Washington
Progent's online help, Internet-based repair, system security expertise, and system management services give businesses in Bellevue Washington unparalleled leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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    Progent's IT outsourcing packages provide economical computer support for small organizations. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or developing an on-line business solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting IT service expenses to grow in a more moderate and controlled fashion than is possible by building up a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system foundation for your vital applications based on Windows.

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    Dynamics GP/Great Plains 2010 financial software is a full-featured business management and analytics solution that integrates data and operations throughout your business, interfaces seamlessly with other solutions, and connects employees, customers and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, management reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, protected computer and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

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