Immediate Remote Support for Bellevue Washington Computer Networks
For businesses located in Bellevue Washington, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional value because they have the practical background and have access to the advanced tools necessary to solve the majority of network issues rapidly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike many online support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into major invoices. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to communicate with your network remotely without violating network security.
Progent's proven service database system keeps thorough documentation for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services rendered to every client by any Progent engineer. This history of anomalies and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical databases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts can find the best solutions promptly.
Remote technical services provided by Progent to companies in Bellevue Washington include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to help your company to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via the latest on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of connectivity devices. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs consulting support, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover quickly after a damaging penetration. Security support services offered by Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Bellevue Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or revamping your current one, identifying or modifying Call Center software to address the particular needs of your company, or providing temporary online personnel to work with your in-house Call Center resources to deal with unusually busy situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network professionals provides your computer users in Bellevue Washington rapid communication with an efficient network service group with years of experience offering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid enabler of company productivity, and Progent's aim is to resolve and not merely track network issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online advanced consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Bellevue Washington remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive and automated. By anticipating looming trouble spots before they expand into crashes, system monitoring can head off disruptive and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple platforms.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Bellevue Washington, Progent's phone-based computer support engineers can deliver effective and cost-effective system help the moment your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Bellevue office relies on a local independent support technician or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system crises or especially tough integration problems.
Advantages of Progent's Network Help for Businesses in Bellevue Washington
Progent's remote network troubleshooting services allow your Bellevue company to have the advantages of timely, world-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater business worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your local support resources
For most organizations in Bellevue Washington, nearby network support resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your regular help and to pass on useful knowledge to improve your ability to resolve downstream issues locally.
- Less Reliance on Individual Consultants
For IT support, smaller businesses commonly depend on independent freelance service providers. Although independent service people carry less internal costs than big support firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Companies typically begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the organization. These poorly built systems need careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a system architecture that can provide the stable foundation to handle vital business requirements and facilitate future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the front lines of network support, performing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.