Immediate Remote Technical Support for Bellevue Washington Information Networks
Immediate Online Technical Support for Bellevue NetworksFor businesses located in Bellevue Washington, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology required to resolve the majority of information system issues quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where speedy. minor solutions manage to end up as large bills. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising network security.

Progent's proven customer support reporting application includes detailed records describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to each customer by every Progent engineer. This database of issues and repairs is structured as a readily exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up other vast technical databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can arrive at the best resolutions promptly.

Online technical support services available from Progent to businesses in Bellevue Washington include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services allow your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Bellevue Washington quick access to an effective network service resource with extensive experience delivering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a significant contributor to company success, and Progent's intent is to solve rather than simply track IT issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides online professional engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Bellevue Washington online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a mix of operating systems.
How Your Bellevue Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Bellevue Washington, Progent's phone-based network support specialists can deliver professional and cost-effective system support the moment your business has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Bellevue business has a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Bellevue Washington
Progent's online technical help services enable your Bellevue company to have the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Bellevue Washington, nearby network support providers, whether made up of freelance consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, major troubles might occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call service professionals provide a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on individual freelance service providers. Although independent consultants have less internal costs than larger consulting companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your network expands, network downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and scalability issues can hinder the success of the business. Such poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing productivity. They hardly need a network engineer who is trying to sell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in a variety of product bundles intended for customers from individuals and households to global enterprises. Progent offers quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud resources.

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    Microsoft Office Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring enhanced security, transparent integration with popular Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property security. MS Office Communications Server 2007 has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite configuration support and mediation help for your Office Communications Server 2007 environment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and execute a smooth migration that will add business value to your IT system

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