For small and midsize companies in Bellevue or anywhere in Washington, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support services represent exceptional value because they are equipped with the real-world background and the advanced tools to solve the majority of network problems rapidly. This reduces immediate costs because service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to turn into large invoices. Progent's skill at disposing of problems quickly results in your business spending less money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of effectiveness for online help and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to communicate with your company's environment remotely without violating system security.
Progent's advanced customer support reporting application includes detailed records of all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each Progent customer by every Progent engineer. This database of anomalies and fixes is stored as a conveniently accessible internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Bellevue or anywhere in Washington or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online support experts possess credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support companies with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services available from Progent to small businesses in Bellevue and anywhere in the state of Washington include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most intractable challenges occurring in network planning, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their deep expertise permits them to solve the most difficult problems quickly. In many instances, less experienced engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a CCIE so you can receive immediate help for serious network infrastructure issues that are hurting business productivity but are beyond the experience of your regular computer maintenance personnel. Progent's CCIE support experts can interface to your computer system using the latest on-line troubleshooting technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service engineers can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up quickly following a serious breach. Security consulting services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Bellevue Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast response from a dependable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center application software to handle the particular needs of your corporation, or adding occasional online staff to supplement your existing Call Center team to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your workers in Bellevue or anywhere in the state of Washington quick assistance from a reliable network service group with extensive experience delivering telephone-based help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's intent is to fix rather than just report network issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced consulting expertise and education in specific application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Excel. To learn more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can nurture the imaginative elements of Apple Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Bellevue, or anywhere in the state of Washington, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your network support is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area