For small businesses located in Bellevue Washington, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike typical online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick solutions somehow end up as major tabs. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online technical support and troubleshooting for small company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's online support team to link to your company's environment remotely without breaching system security.
Progent's powerful technical support reporting system includes comprehensive documentation for the service that Progent's customers have received. Progent's team service personnel have access to the records of all help rendered to each Progent customer by any engineer. This history of problems and fixes is stored as an easily retrievable support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Bellevue Washington or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based support engineers possess certified skills in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to handle almost any crisis likely to crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To help businesses with mixed-operating system networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to clients in Bellevue include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of computer technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and certifies a consultant's technical knowledge at the master level. CCIEs can deal with even the most stubborn issues surrounding network design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience enables them to solve the most intractable problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive timely help for complex network infrastructure problems that are lowering worker efficiency but are outside the scope of your regular IT service group or consultant. Progent's CCIE support experts can interface to your network by means of advanced remote troubleshooting technology to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Bellevue Washington Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who don't have the money or time to support an in-house Help Desk but who need fast communication with an effective Help Desk with professional telephone assistance plus the available expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center software products to address the particular needs of your company, or adding temporary phone support staff to supplement your in-house Call Center resources to handle unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Bellevue Washington fast communication with an efficient network service group with extensive background providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a key contributor to company success, and Progent's target is to solve and not merely record network issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the creative components of Apple Mac computing by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Bellevue Washington remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they grow into full-scale emergencies, proactive monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area