For small and midsize businesses in Bellevue Washington, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage because they have the real-world background and the advanced tools to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls require a smaller number of billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions manage to end up as large invoices. Progent's skill at disposing of technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined a set of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's system without breaching system security.
Progent's powerful customer support database system includes extensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the details of support delivered to every customer by every Progent engineer. This database of anomalies and fixes is stored as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other vast support databases and permit fast response from vendors' internal product engineers so Progent's online service experts can arrive at the best resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Bellevue Washington or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's engineers to resolve practically any crisis likely to crop up in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with mixed-platform environments, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support available from Progent to companies in Bellevue include:
Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Progent in addition can deliver a wide array of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an efficient new Call Center or improving your current one, evaluating or enhancing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk resources to deal with demanding scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your clients in Bellevue Washington immediate contact with an effective technical support group with extensive experience delivering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a significant enabler of business efficiency, and Progent's aim is to resolve rather than merely document technical issues.
Progent's Mac professionals can promote the imaginative facets of Mac computing by providing phone-based help support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Bellevue Washington online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into crashes, remote monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of OS platforms.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |