For small and midsize businesses in Bellevue Washington, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support services represent excellent leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick fixes manage to turn into big bills. Progent's skill at dealing with technical issues quickly translates into your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of optimized tools and field-proven processes which allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to connect to your network without breaching corporate security.
Progent's advanced customer support database application keeps detailed histories of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services delivered to each customer by every engineer. This database of anomalies and responses is stored as a quickly searchable support database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists can determine the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Bellevue Washington or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support experts possess advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve almost any crisis likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help clients with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to small businesses in Bellevue include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older systems to current Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve the most complex issues encountered in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs offer excellent value since their broad experience enables them to fix even the most complex problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get immediate help for severe network problems that are crippling business efficiency but are not within the experience of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest on-line troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-expert online service experts offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote PC desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM and CISSP security engineers offer a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly after a serious breach. Security services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Bellevue Washington Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the budget to build and maintain an in-house Call Center but who want quick response from a reliable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to meet the particular demands of your company, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy events like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Bellevue Washington fast access to an efficient technical support resource with extensive experience offering phone consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a major contributor to business productivity, and Progent's goal is to resolve rather than merely record network issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group offers online and in-depth consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative aspect of Apple Mac environments by delivering remote help support and education in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Bellevue Washington remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they grow into network outages, remote monitoring can minimize disruptive and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a combination of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area