For small and midsize businesses located in Bellevue Washington, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions accumulate a smaller number of billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing model for online support is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast repairs manage to turn into substantial bills. Progent's penchant for handling problems quickly translates into your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and field-proven processes that permit the highest degree of effectiveness for remote engineering help and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's system without breaching network security.
Progent's highly evolved technical support database system keeps detailed histories describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of all help provided to every Progent client by every consultant. This history of trouble tickets and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft permit access to other vast technical support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service experts can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Bellevue Washington or to learn more about Progent's phone support options, contact Progent at
Remote Network Support Services Offered Progent
Progent's online consulting professionals possess certified skills in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to tackle almost any problem likely to take place in a small or midsize business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services available from Progent to customers in Bellevue include:
Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Progent in addition offers a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk software products to meet the special needs of your corporation, or providing occasional online personnel to work with your existing Help Desk resources during high-demand scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned network experts offers your customers in Bellevue Washington immediate assistance from an effective support resource with extensive background delivering phone support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's policy is to resolve rather than just record network issues.
Progent's Apple Mac professionals can support the artistic components of Apple Mac environments by delivering phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Bellevue Washington remote network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network support is proactive rather than reactive. By anticipating possible issues before they grow into network outages, automated monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of platforms.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |