For small companies located in Bellevue or anywhere in the state of Washington, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage due to the fact that they have the real-world background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls require a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where fast fixes somehow turn into major bills. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that allow the highest degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your system without breaching system security.
Progent's proprietary technical support reporting system maintains extensive documentation for the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to every client by every Progent engineer. This database of anomalies and repairs is structured as a conveniently retrievable internal database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists can come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Bellevue or anywhere in Washington or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote network support experts offer credentials in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency that may occur in a small business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to small businesses in Bellevue and anywhere in the state of Washington include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems associated with network planning, installation, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent value since their deep experience allows them to resolve even the most complex problems rapidly. In many instances, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can get urgent assistance for complex network problems that are crippling business efficiency but are beyond the experience of your ordinary computer support providers. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-expert online service engineers can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recuperate quickly following a damaging breach. Security solutions offered by Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Bellevue Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for smaller businesses who don't have the money or time to support an internal Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent extension of your current Help Desk team. Progent's Virtual Call Center can serve as an escalation resource for the toughest technical challenges, or be available in overflow situations when your regular resources are swamped.
Progent's Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to meet the special demands of your company, or providing occasional online staff to work with your in-house Help Desk Call Center team during demanding situations such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of veteran network experts provides your workers in Bellevue or anywhere in the state of Washington quick communication with an efficient network service resource with extensive experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a major enabler of business efficiency, and Progent's intent is to solve rather than just report IT problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides phone-based professional consulting expertise and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To read more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Apple Mac systems by delivering remote consulting support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Bellevue, or anywhere in the state of Washington, remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network support is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, system monitoring can ward off stressful and costly information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a mix of platforms.
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area