For small companies in Bellevue Washington, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems quickly. This reduces immediate expenses since service calls take up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized tools and field-proven processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to communicate with your network remotely without violating system security.
Progent's powerful customer support reporting application maintains detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support delivered to each client by every engineer. This history of trouble tickets and fixes is organized as a quickly searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Bellevue Washington or to find out additional information about Progent's phone support options, contact Progent at
Remote Technical Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to manage practically any crisis likely to take place in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with multi-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote services provided by Progent to customers in Bellevue include:
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Progent also can deliver a full array of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software to handle the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk Call Center resources during unusually busy situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in Bellevue Washington instant contact with an efficient support resource with years of background offering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's goal is to solve and not merely document network problems.
Progent's Apple Mac consultants can support the artistic facets of Macintosh computing by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of operating systems.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |