UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small and midsize companies located in Bellevue Washington, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for disposing of problems quickly results in your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies which ensure the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your company's network remotely without breaching network security.

Progent's advanced technical support reporting system includes detailed histories of the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance delivered to each Progent client by every consultant. This history of problems and fixes is structured as an easily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to additional massive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Bellevue Washington or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's online technical support experts offer certified skills in an extensive array of disciplines. This broad scope of IT skills enables Progent's engineers to manage virtually any problem that may crop up in a small company information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support businesses with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to companies in Bellevue include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad spectrum of information technology including network architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency online help for resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies a person's technical skills at the master level. CCIEs know how to handle even the most complex issues surrounding network planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional value because their deep experience permits them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Few service providers make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a CCIE so your company can receive immediate assistance for complex network problems that are lowering worker efficiency but are outside the comfort zone of your local computer service personnel. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-certified online service experts offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support including Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover rapidly following a serious breach. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who lack the resources to assemble and manage an in-house Call Center but who want fast access to an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk software to meet the special needs of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk group to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.

  Progent's Call Center staff of veteran information technology consultants offers your customers in Bellevue Washington instant access to an effective network service resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's goal is to resolve and not just report network problems.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Office Project, Word, and Excel. For more information concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can support the artistic components of Apple Mac computing by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video production studio.

  Online Network Monitoring Support
  Progent can provide companies in Bellevue Washington remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your network maintenance is proactive and automated. By detecting looming problems before they expand into full-scale emergencies, automated monitoring can head off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by a combination of operating systems.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.