For small and midsize businesses in Bellevue Washington, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they have the real-world background and the advanced technology to solve most network problems quickly. This reduces immediate costs since service calls require a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and repair for small business information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to link to your company's network without compromising corporate security.
Progent's highly evolved customer support database application keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's team consultants have access to the history of support delivered to every Progent customer by any consultant. This database of trouble tickets and repairs is organized as an easily searchable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' in-house support staff so Progent's remote service specialists can determine the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Bellevue Washington or to find out additional information about Progent's online support options, call Progent at
Phone-based Network Support Services Available from Progent
Progent's online network support professionals have advanced credentials in a comprehensive array of products and technologies. This breadth of technical skills allows Progent's consultants to manage practically any problem that may take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to customers in Bellevue include:
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
The Cisco CCIE credential is the premier recognition for network consultants, and certifies a person's technical knowledge at the master level. Cisco qualified CCIEs can resolve the most complex issues occurring in network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to find solutions for the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make CCIEs accessible to help small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get timely support for severe network issues that are crippling business productivity but are beyond the experience of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Progent's Microsoft-expert online service professionals can deliver network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of technology support services including Windows Server 2022 planning and migration support,
Microsoft Windows Server 2019 expertise,
Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop support services such as Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's qualified CISM and CISSP security consultants can provide a variety of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a damaging penetration. Security support services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile communication; securing your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Help Desk software products to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your existing Call Center resources to deal with high-demand events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Bellevue Washington rapid contact with a reliable support group with extensive experience offering telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business success, and Progent's aim is to fix rather than merely annotate network issues.
Progent's Mac experts can promote the imaginative components of Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington online computer system monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive and automated. By exposing potential issues before they grow into network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a combination of operating systems.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
| City | Address | Phone | Link |
| Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
| Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
| Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
| Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
| Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |