For small and midsize businesses located in Bellevue or anywhere in Washington, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at solving technical issues quickly translates into your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has refined a set of optimized technologies and field-proven methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your company's network without compromising system security.
Progent's powerful technical support database application includes comprehensive records for all service that Progent's clients have been provided. Progent's team consultants have access to the records of all help delivered to each Progent client by any Progent engineer. This history of problems and solutions is structured as a conveniently accessible support database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's remote consulting experts are able to find the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Bellevue or anywhere in Washington or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's online consulting experts have credentials in an extensive set of products and technologies. This broad range of IT skills allows Progent's engineers to manage practically any emergency likely to crop up in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to small businesses in Bellevue and anywhere in the state of Washington include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable problems surrounding network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise allows them to find solutions for the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can get timely assistance for serious network infrastructure issues that are impacting business productivity but are outside the scope of your local computer service providers. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced on-line support technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recover rapidly following a serious breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the budget to create an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk Call Center software products to handle the special demands of your company, or adding temporary online staff to supplement your internal Call Center team during high-demand scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Bellevue or anywhere in the state of Washington instant contact with an efficient technical support group with years of background providing phone support and online repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant driver of business success, and Progent's policy is to resolve and not just track technical issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based professional engineering support and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the creative elements of Apple Mac environments by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Bellevue, or anywhere in the state of Washington, remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, proactive monitoring can avoid disruptive and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area