For small businesses located in Bellevue Washington, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues quickly. This reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor repairs somehow end up as big bills. Progent's penchant for disposing of problems quickly translates into your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has refined a collection of optimized tools and proven processes which ensure the highest degree of efficiency for online consulting and troubleshooting for small business computer systems. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's online support team to access your computer system remotely without violating corporate security.
Progent's sophisticated customer support database system includes detailed histories describing the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help rendered to every Progent client by every consultant. This archive of anomalies and responses is structured as a conveniently exploitable support database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Bellevue Washington or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote consulting experts have certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to clients in Bellevue include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and transitioning from older applications to current Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems surrounding network design, installation, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad expertise permits them to fix the most complex problems rapidly. In many instances, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized companies. Progent offers quick phone contact with a CCIE so you can get immediate assistance for severe network issues that are lowering business efficiency but are beyond the experience of your ordinary IT support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system using the latest on-line support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts offer computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support including Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers offer a range of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate rapidly after a serious penetration. Security services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Bellevue Washington Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the resources to create an in-house Call Center but who want quick access to a dependable Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to handle the special needs of your business, or providing occasional phone support staff to work with your internal Help Desk resources during demanding events like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Bellevue Washington rapid contact with an effective support resource with substantial experience delivering telephone-based consulting and online repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's target is to fix instead of simply track technical problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Word, and MS Excel. To read additional information about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative components of Macintosh environments by offering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington remote network monitoring services based on MS Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a combination of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area