For small companies in Bellevue Washington, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical experience and the advanced technology to resolve most network issues quickly. This reduces direct expenses since service calls take up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes which allow the maximum degree of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to interface to your computer system without violating network security.
Progent's powerful customer support database system maintains comprehensive records describing the service that Progent's customers have received. Progent's staff service personnel have access to the history of all help provided to each Progent customer by every Progent consultant. This database of issues and repairs is organized as an easily searchable internal knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Bellevue Washington or to learn more about Progent's online support options, call Progent at
Phone-based Technical Services Provided by Progent
Progent's remote technical service engineers have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills enables Progent's consultants to handle practically any emergency that may crop up in a small company information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To help customers with multi-operating system environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to clients in Bellevue include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Progent in addition offers a wide array of online PC desktop services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software products to address the particular demands of your company, or adding occasional online staff to work with your existing Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Bellevue Washington immediate access to an efficient technical support group with extensive experience delivering phone support and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a major contributor to company productivity, and Progent's goal is to resolve instead of simply report technical problems.
Progent's Mac consultants can nurture the artistic facets of Macintosh systems by offering remote help support and education in imaging, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Bellevue Washington remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating possible problems before they grow into network outages, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of platforms.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
|Bellevue||11900 N.E. 1st Street
Bellevue, WA 98005
|(206) 258-8873||Bellevue Network Support Services|
|Lynnwood||16825 48th Ave W, #102
Lynnwood, WA 98037
|(425) 903-5055||Lynnwood Network Support Services|
|Seattle||1001 4th Ave, #3200
Seattle, WA 98154
|(206) 258-8872||Seattle Network Support Services|
|Tacoma||1102 A Street, Suite 300
Tacoma, WA 98402
|(253) 590-4400||Tacoma Network Support Services|
|Tukwila||14900 Interurban Ave S
Tukwila, WA 98168
|(425) 905-3006||Tukwila Network Support Services|