For small and midsize businesses located in Bellevue Washington, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most network problems rapidly. This reduces immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at dealing with problems quickly results in your company spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies which promote the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to connect to your network without breaching corporate security.
Progent's sophisticated customer support database system maintains comprehensive documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent customer by every engineer. This history of trouble tickets and repairs is organized as an easily exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service specialists are able to determine the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Bellevue Washington or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online network support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of capability permits Progent's engineers to handle almost any problem likely to take place in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To help businesses with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to companies in Bellevue include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues encountered in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs provide exceptional value since their broad expertise allows them to find solutions for the most intractable problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can receive timely help for serious network problems that are crippling business efficiency but are not within the comfort zone of your ordinary computer maintenance resources. Progent's CCIE engineers can interface to your network via advanced remote troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support services including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP network security consultants offer a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to recover quickly following a serious breach. Security solutions offered by Progent cover in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Bellevue Washington Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast response from an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or enhancing your existing organization, selecting or customizing Help Desk software to handle the special demands of your corporation, or adding occasional phone support staff to work with your existing Call Center group to deal with high-demand scenarios like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced network experts gives your computer users in Bellevue Washington instant assistance from an efficient network service resource with extensive experience delivering phone support and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company performance, and Progent's target is to fix rather than simply report network issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Excel. For more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the imaginative aspect of Macintosh computing by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants offer help in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Bellevue Washington online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into crashes, proactive monitoring can head off disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of operating systems.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area