For small companies located in Bellevue Washington, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional leverage because they have the practical experience and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast fixes manage to turn into large tabs. Progent's skill at solving problems efficiently results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.
Progent's highly evolved customer support database system includes comprehensive histories of the support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help delivered to each Progent customer by every Progent engineer. This history of issues and fixes is stored as a readily exploitable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast support databases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can determine the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Bellevue Washington or to find out more about Progent's phone support programs, contact Progent at
Online Network Support Services Provided by Progent
Progent's online support experts offer advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's engineers to address practically any crisis likely to crop up in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS environments, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to small businesses in Bellevue include:
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk application software to meet the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group during high-demand events such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned network experts provides your workers in Bellevue Washington fast assistance from a reliable support resource with extensive experience providing telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's goal is to solve rather than just report technical problems.
Progent's Mac professionals can nurture the creative aspect of Macintosh systems by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Bellevue Washington online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into network outages, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |