For small and midsize companies located in Bellevue Washington, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent value due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system issues rapidly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick solutions somehow end up as substantial bills. Progent's skill at handling problems efficiently results in your company conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies that allow the highest degree of efficiency for remote help and repair for small business IT systems. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to communicate with your system remotely without breaching system security.
Progent's sophisticated service reporting system includes comprehensive records of all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help delivered to every client by any Progent consultant. This database of trouble tickets and responses is structured as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' internal support staff so Progent's online service specialists are able to determine the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Bellevue Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service engineers offer advanced credentials in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to manage practically any emergency likely to crop up in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-OS networks, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to companies in Bellevue include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and certifies a person's networking skills at the master level. Cisco CCIEs can handle the most stubborn challenges surrounding network planning, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience permits them to resolve the most intractable problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive immediate assistance for severe network infrastructure problems that are crippling business productivity but are not within the experience of your regular network service resources. Progent's Cisco CCIE engineers can communicate with your network by means of state-of-the-art remote support technology in order to provide efficient, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Authorized MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist you to recuperate quickly following a damaging penetration. Security support services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; protecting your email system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Bellevue Washington Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the money or time to build and maintain an internal Call Center but who require fast communication with a reliable Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to meet the unique requirements of your business, or adding temporary phone support personnel to reinforce your existing Help Desk team to deal with high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran information technology consultants offers your customers in Bellevue Washington instant contact with a large support group with extensive background providing phone support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a major contributor to business efficiency, and Progent's intent is to resolve instead of merely annotate IT problems.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the creative components of Macintosh systems by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Bellevue Washington remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting potential issues before they evolve into crashes, automated monitoring can ward off disruptive and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support multiple operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area