For small businesses in Bellevue Washington, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services represent exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system problems rapidly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. Unlike many online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick fixes manage to turn into substantial tabs. Progent's skill at handling problems efficiently results in your business saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system without breaching network security.
Progent's sophisticated service reporting system includes extensive documentation of the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of support rendered to every client by any Progent engineer. This history of problems and solutions is organized as a quickly retrievable support knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to other extensive support databases and allow fast response from manufacturers' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Bellevue Washington or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online network support experts possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to handle virtually any crisis that may crop up in a small or midsize business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services available from Progent to customers in Bellevue include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to deal with the most stubborn issues associated with network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent value since their deep expertise allows them to find solutions for the most complex problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for serious network infrastructure problems that are lowering worker efficiency but are not within the comfort zone of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Bellevue Washington Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk programs for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for small companies who lack the money or time to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to meet the particular requirements of your company, or adding occasional phone support staff to work with your in-house Help Desk Call Center group during unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network consultants gives your computer users in Bellevue Washington rapid access to a dependable support resource with substantial background providing telephone-based help and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to resolve and not just track IT problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote advanced consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To find out more information on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac computing by providing remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Bellevue Washington remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your computer maintenance is proactive and automated. By detecting emerging issues before they expand into crashes, system monitoring can avoid inconvenient and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area