For small and midsize businesses in Bellevue Washington, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues quickly. This lowers direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast fixes somehow turn into big invoices. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's system without breaching system security.
Progent's powerful customer support database system includes detailed documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to every Progent client by every consultant. This history of issues and responses is stored as an easily exploitable internal database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Bellevue Washington or to learn more about Progent's online support options, contact Progent at
Online Network Support Services Available from Progent
Progent's remote technical service experts possess advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to manage almost any crisis likely to occur in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to clients in Bellevue include:
Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Progent in addition offers a wide array of remote PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to handle the special demands of your corporation, or adding temporary online staff to supplement your existing Call Center team during demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your clients in Bellevue Washington rapid assistance from an efficient network service resource with extensive experience delivering phone support and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a solid driver of company productivity, and Progent's aim is to solve and not simply track network problems.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh environments by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a combination of operating systems.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |