For small companies in Bellevue or anywhere in Washington, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they are equipped with the practical background and the advanced tools to solve the majority of network problems rapidly. Efficient support reduces direct costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where fast solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues quickly translates into your company spending less money.
Progent's Online Service Tools
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which allow the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's online support team to connect to your network without breaching system security.
Progent's sophisticated technical support reporting system maintains extensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support delivered to each customer by every consultant. This archive of anomalies and solutions is structured as an easily searchable proprietary database that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Bellevue or anywhere in Washington or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based support engineers possess credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's consultants to tackle virtually any problem that may take place in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to clients in Bellevue and anywhere in the state of Washington include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. CCIEs know how to handle even the most intractable challenges associated with network infrastructure design, deployment, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs are an excellent value since their broad expertise allows them to resolve the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate help for serious network problems that are hurting business efficiency but are beyond the experience of your ordinary network service personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services including Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP network security engineers offer a range of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security support services available from Progent cover in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies often request. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Bellevue Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the money or time to build and maintain an internal Call Center but who require quick communication with an efficient Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent reinforcement of your established Help Desk team. Progent's Virtual Help Desk can operate as an escalation alternative to handle the most difficult technical issues, or be available in hectic circumstances when your regular resources are too busy.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique demands of your business, or adding occasional phone support personnel to reinforce your internal Help Desk group during demanding scenarios like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology consultants offers your clients in Bellevue or anywhere in the state of Washington immediate communication with a dependable support resource with years of experience offering telephone-based consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's goal is to resolve rather than merely record IT issues.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative components of Apple Mac systems by offering remote help support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Bellevue, or anywhere in the state of Washington, online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area