For small companies in Bellevue Washington, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems quickly. This reduces immediate expenses since service calls take up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized tools and field-proven processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to communicate with your network remotely without violating system security.
Progent's powerful customer support reporting application maintains detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support delivered to each client by every engineer. This history of trouble tickets and fixes is organized as a quickly searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Bellevue Washington or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to manage practically any crisis likely to take place in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with multi-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote services provided by Progent to customers in Bellevue include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and certifies a consultant's network technology skills at the master level. CCIEs can resolve even the most complex problems occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value because their broad expertise allows them to fix the most complex problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive timely support for complex network issues that are lowering business productivity but are not within the scope of your local network maintenance resources. Progent's Cisco CCIE consultants can interface to your network using the latest on-line support tools to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover quickly after a damaging breach. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Bellevue Washington Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who don't have the resources to support an internal Help Desk but who need fast communication with a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software to handle the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk Call Center resources during unusually busy situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in Bellevue Washington instant contact with an efficient support resource with years of background offering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's goal is to solve and not merely document network problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional engineering support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Excel. To find out more information on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Macintosh computing by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of operating systems.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area