For small and midsize businesses in Bellevue Washington, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues quickly. This lowers direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast fixes somehow turn into big invoices. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's system without breaching system security.
Progent's powerful customer support database system includes detailed documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to every Progent client by every consultant. This history of issues and responses is stored as an easily exploitable internal database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Bellevue Washington or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical service experts possess advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to manage almost any crisis likely to occur in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to clients in Bellevue include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies an individual's technical skills at the master level. CCIEs can handle the most stubborn challenges occurring in network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs provide excellent value because their deep expertise allows them to resolve even the most intractable problems rapidly. In many instances, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can receive immediate support for severe network infrastructure issues that are hurting business efficiency but are beyond the comfort zone of your regular network support providers. Progent's CCIE engineers can communicate with your network via sophisticated remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-expert online support experts offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP network security consultants offer a range of system protection services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Bellevue Washington Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the budget to support an in-house Call Center but who want quick communication with an effective Help Desk with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to handle the special demands of your corporation, or adding temporary online staff to supplement your existing Call Center team during demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your clients in Bellevue Washington rapid assistance from an efficient network service resource with extensive experience delivering phone support and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a solid driver of company productivity, and Progent's aim is to solve and not simply track network problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh environments by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Bellevue Washington online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area