Immediate Remote Support for Bellevue Washington Information Networks
For companies located in Bellevue Washington, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value because they have the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. This lowers direct costs because service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies which allow the maximum level of efficiency for online technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your system without breaching network security.
Progent's proven customer support reporting application includes detailed documentation of the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support delivered to each customer by every Progent consultant. This database of issues and solutions is structured as a readily accessible support knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Online support services available from Progent to companies in Bellevue Washington include:
Certified Windows Experts
Progent's Microsoft-expert online support experts can deliver network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help you business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs know how to deal with the most stubborn problems surrounding network design, integration, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to solve problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your environment by means of sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs engineering help, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions to improve the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover quickly following a damaging penetration. Security support services available from Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is ProgentÔŅĹs server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youÔŅĹre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Bellevue Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants gives your computer users in Bellevue Washington quick communication with a dependable network service resource with substantial experience delivering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial contributor to company success, and Progent's aim is to fix and not simply document technical problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Bellevue Washington online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By uncovering possible issues before they grow into downtime, system monitoring can ward off stressful and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Bellevue Washington, Progent's online network support engineers can deliver effective and affordable system support whenever your business needs it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Bellevue organization relies on a local independent consultant or employs a full time organization that know how to handle ordinary computer problems, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Services for Bellevue Washington
Progent's online help, remote troubleshooting, system security expertise, and system management services give businesses in Bellevue Washington the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Bellevue Washington and is also ideal for networks in geographic areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for phone support and imposes no periodic subscription fee for services delivered during normal business hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon MWS Software Integration
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the specific needs of your company.
- Advanced Online Connectivity Software
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity software and experienced technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.