Fast Remote Technical Support for Bellevue Computer Systems
For organizations located in Bellevue or anywhere in the state of Washington, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools required to solve most information system problems quickly. Efficient support reduces immediate expenses because solutions use up fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you receive. Unlike many remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions manage to turn into large tabs. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's network remotely without breaching corporate security.
Progent's sophisticated customer support reporting system keeps detailed records for the support that Progent's clients have received. Progent's staff consultants have access to the records of support rendered to each Progent client by any Progent engineer. This database of trouble tickets and responses is structured as a readily exploitable proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Online technical services provided by Progent to companies in Bellevue and anywhere in the state of Washington include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and certifies an individual's technical skills at the master level. CCIEs can resolve even the most complex problems encountered in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In many cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced on-line support tools in order to perform fast, safe, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading selection of connectivity products by providing services such as:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly following a damaging breach. Security services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online help resolving problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Bellevue Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to create an internal Call Center but who want fast communication with an effective Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative for complex technical challenges, or be available in hectic instances when your other service providers are too busy.
Progent's Call Center staff of veteran network consultants offers your workers in Bellevue or anywhere in the state of Washington fast access to a large network service group with extensive experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key enabler of company performance, and Progent's goal is to solve instead of merely document technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering expertise and training in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, programming, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Bellevue, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a variety of operating systems.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Bellevue or anywhere in the state of Washington, Progent's phone-based computer support specialists can provide effective and cost-effective system support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Bellevue company works with a regular independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Companies in Bellevue
Progent's remote support services enable your Bellevue organization to enjoy the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your local support resources
With most organizations in Bellevue and throughout Washington, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can handle typical technical issues. However, IT crises can occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's online support professionals offer an easy, quick, and budget-friendly solution to augment your regular resources and to transfer useful information to improve your ability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For network support, smaller companies commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than big support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your company to go without assistance during an emergency. As your business grows, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains available.
- Create a Scalable Foundation for Seamless Growth
Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such poorly built environments need careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can offer the solid foundation to handle critical business demands and simplify downstream growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices need advice and technical training to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to resell a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.