Fast Remote Troubleshooting for Bellevue Washington Computer Networks
For companies in Bellevue Washington, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the advanced tools required to resolve most network issues rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which promote the maximum level of efficiency for remote engineering help and repair for computer systems of any size. Progent's Technical Response Center can link to your company's network without violating system security.
Progent's advanced customer support reporting application includes comprehensive documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the details of all help provided to every client by every Progent consultant. This database of problems and solutions is structured as a conveniently accessible proprietary database that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can determine the best solutions promptly.
Remote technical support services offered by Progent to companies in Bellevue Washington include:
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Authorized Windows Support
Progent's Microsoft-certified online service engineers can deliver computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you business to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most challenging problems surrounding network infrastructure planning, installation, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value because their depth of expertise permits them to resolve problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure products by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to identify and isolate infected servers and endpoints and protect undamaged assets from being compromised. If your Bellevue system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can assist your Bellevue company to reconstruct a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security experts bring the broad range of skills required to rebuild all vital facets of a compromised system rapidly and with minimal data loss. To learn more, visit Progent's ransomware cleanup and business continuity experts.
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CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 integration with local Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth management reporting tools created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.
- ProSight Co-Managed Support: Outsourced and Shared Help Center Services
Progent's Co-managed Help Desk Service provides a transparent supplement to your internal IT support organization. End user access to the Service Desk, delivery of support, issue escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the service database are cohesive whether issues are taken care of by your corporate network support resources, by Progent, or by a combination. You have complete flexibility to extend or shrink your share of support work as needed. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education.
For more information about ProSight Shared Call Desk, refer to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
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Help Desk Services
Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center software to meet the particular needs of your business, or adding temporary online staff to supplement your existing Help Desk Call Center group to deal with unusually busy events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Bellevue Washington immediate access to an effective network service resource with substantial experience delivering phone help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's policy is to resolve and not just document technical problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting support and education in special application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Bellevue Washington online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting emerging problems before they cause crashes, automated monitoring can avoid stressful and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple operating systems.
How Your Bellevue Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Bellevue Washington, Progent's online network support engineers can provide professional and cost-effective system help whenever your company has to have it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Bellevue company works with a local independent support technician or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle sudden network crises or especially tough integration problems.
Details of Progent's Remote Network Support for Bellevue Washington
Progent's phone help, Internet-based repair, system security consulting, and system administration services give businesses in Bellevue Washington the greatest leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Bellevue Washington and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and imposes no ongoing subscription fee for services provided during normal business hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings include technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that address the specific needs of your business.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive onsite service call. Effective remote access software and experienced technicians combine to allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote system tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For offices with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoft's leading server products with services that include Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.