Fast and Affordable Remote Support for Bellevue IT Networks
For companies located in Bellevue or anywhere in Washington, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to resolve most network problems rapidly. This reduces direct expenses since service calls use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick fixes somehow turn into big invoices. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-proven methodologies that allow the maximum degree of efficiency for online consulting and repair for information systems of any size. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.
Progent's sophisticated customer support database application stores comprehensive documentation of the service that Progent's customers have received. Progent's authorized engineers have access to the records of services rendered to every Progent customer by every Progent engineer. This database of issues and solutions is stored as an easily searchable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.
Remote technical support services offered by Progent to clients in Bellevue and anywhere in the state of Washington include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can deliver network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates a consultant's technical knowledge at the master level. CCIEs know how to deal with even the most difficult issues associated with network design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional value since their deep expertise enables them to solve problems quickly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your network using state-of-the-art remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points consulting services, Cisco wireless controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover rapidly after a damaging breach. Security support services available from Progent cover thorough data security and compliance analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent offers expert remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Bellevue Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk software products to handle the special demands of your business, or adding occasional online personnel to reinforce your existing Call Center team to handle high-demand situations like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts provides your customers in Bellevue or anywhere in the state of Washington instant access to a reliable technical support resource with substantial background offering telephone-based support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a crucial enabler of company productivity, and Progent's goal is to resolve rather than merely annotate IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Bellevue, or anywhere in the state of Washington, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, remote monitoring can head off stressful and expensive service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Bellevue or anywhere in the state of Washington, Progent's online computer support engineers are ready to deliver effective and cost-effective IT help whenever your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Bellevue office relies on a regular freelance support technician or employs a full time organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected network crises or particularly complex integration projects.
Features of Progent's Remote Computer Support for Bellevue
Progent's online support, Internet-based repair, network security consulting, and system administration services give offices in Bellevue or throughout the state of Washington the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Bellevue and is also ideal for networks in geographic regions of Washington that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online service and imposes no periodic retainer for support services provided during normal business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of authorized professionals with skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include system integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that match the special needs of your business.
- Advanced Online Access Tools
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive onsite service call. Sophisticated online connectivity tools and expert engineers together allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, refined remote support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of network service, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.