Immediate Online Support for Bellevue Washington Information Networks
For organizations in Bellevue Washington, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value because they possess the practical background and have access to the sophisticated technology required to solve the majority of network issues rapidly. This reduces direct expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your environment remotely without violating system security.
Progent's advanced technical support database application includes comprehensive histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance delivered to each Progent client by any Progent consultant. This archive of issues and resolutions is stored as an easily exploitable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other massive technical databases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Remote technical support services available from Progent to clients in Bellevue Washington include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service professionals can provide network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and certifies a person's technical skills at the master level. CCIEs know how to resolve even the most complex problems surrounding network infrastructure design, installation, management, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or identifying program patches. CCIEs represent an exceptional value since their deep experience permits them to fix problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art remote support technology to perform efficient, safe, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up rapidly after a damaging breach. Security services offered by Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent online help resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Bellevue Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk application software to meet the unique needs of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center team during demanding scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned network consultants provides your clients in Bellevue Washington instant access to a large network service group with substantial experience offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center recognition as a solid driver of business success, and Progent's aim is to resolve rather than just record network issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Bellevue Washington online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By detecting possible trouble spots before they cause network outages, automated monitoring can minimize stressful and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple operating systems.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Bellevue Washington, Progent's online network support specialists are ready to provide effective and affordable IT help the moment your organization needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Bellevue company relies on a regular independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden system crises or particularly complex integration problems.
Details of Progent's Online Network Services for Bellevue Washington
Progent's online help, remote repair, network security expertise, and system management services give companies in Bellevue Washington unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Bellevue Washington and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online help and asks for no periodic retainer for support services provided during regular business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Software Development
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that meet the unique requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite service call. State-of-the-art remote access tools and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High Network Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained offices whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of documenting and archiving support activity allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.