Immediate Online Troubleshooting for Bellevue Washington Computer Systems
For companies in Bellevue Washington, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical remote support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing do away with scenarios where quick solutions somehow end up as major invoices. Progent's skill at handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and field-proven processes which promote the highest level of efficiency for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to access your company's computer system without compromising system security.
Progent's sophisticated technical support reporting application stores detailed histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the records of support rendered to every client by every Progent consultant. This archive of problems and responses is organized as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional vast technical support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.
Online technical support services available from Progent to businesses in Bellevue Washington include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve even the most stubborn problems encountered in network design, installation, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their deep experience enables them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line troubleshooting technology to perform quick, secure, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of infrastructure products by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to recuperate quickly following a serious breach. Security services offered by Progent include: comprehensive data security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Bellevue Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software products to meet the particular requirements of your corporation, or providing temporary phone support personnel to work with your internal Help Desk Call Center team during unusually busy events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced network professionals provides your computer users in Bellevue Washington instant access to a large technical support group with substantial background offering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a major contributor to business performance, and Progent's policy is to solve rather than just report IT issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Bellevue Washington remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your IT maintenance is proactive and automated. By uncovering potential issues before they expand into network outages, automated monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Bellevue Washington, Progent's phone-based network support specialists are ready to provide effective and economical IT help the moment your organization requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Bellevue business works with a regular independent support technician or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve sudden network emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Organizations in Bellevue Washington
Progent's remote network troubleshooting services allow your Bellevue business to realize the benefits of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
With most offices in Bellevue Washington, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of network problems. However, serious problems may strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service professionals give you an easy, fast, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to improve your ability to resolve future problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations often depend on independent freelance service providers. While independent service people have less internal costs than larger service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your company to go without assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your network stays available.
- Create a Scalable Foundation for Seamless Expansion
Organizations often begin with an information system created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and wide IT knowledge to evolve to a system architecture able to provide the stable foundation to handle current business demands and ease future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options capable of promoting business growth and improving productivity. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network service, performing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.