Fast Remote Support for Bellevue Computer Systems
For companies located in Bellevue or anywhere in Washington, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that ensure the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your network remotely without breaching corporate security.
Progent's proven technical support reporting application includes detailed histories for all service that Progent's customers have received. Progent's team consultants have access to the history of assistance delivered to each Progent client by any Progent consultant. This archive of trouble tickets and solutions is stored as an easily exploitable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with the most efficient resolutions quickly.
Online support services available from Progent to customers in Bellevue and anywhere in the state of Washington include:
Certified Windows Support
Progent's Microsoft-premier online support engineers can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to help you business to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value because their broad expertise permits them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network via the latest on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure appliances by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover in depth data security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a wide array of information technologies such as network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Bellevue Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network experts provides your customers in Bellevue or anywhere in the state of Washington quick communication with an efficient support resource with extensive experience providing phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a key driver of business productivity, and Progent's target is to fix instead of simply document IT issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bellevue, or anywhere in the state of Washington, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support multiple platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Bellevue or throughout the state of Washington, Progent's online computer support engineers are ready to deliver expert and affordable system help whenever your company requires it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Bellevue company relies on a local freelance consultant or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix unexpected network emergencies or especially tough integration problems.
Features of Progent's Remote Network Services for Bellevue
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Bellevue or throughout the state of Washington unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Bellevue and is also ideal for networks in more remote areas of Washington that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and requires no monthly subscription fee for support services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services include system integration, Microsoft Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that match the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive onsite visit. Sophisticated online connectivity software and experienced technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.