Fast and Affordable Online Technical Support for Bellevue Washington Information Networks
For companies in Bellevue Washington, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology required to solve most network problems rapidly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor fixes somehow end up as big bills. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your system without violating corporate security.
Progent's powerful customer support database system stores comprehensive histories of the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This database of trouble tickets and responses is stored as an easily searchable proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' in-house product engineers so Progent's online service specialists can come up with optimal solutions in the least time.
Online technical support services provided by Progent to companies in Bellevue Washington include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs can deal with the most difficult issues surrounding network infrastructure planning, integration, management, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent value because their depth of expertise permits them to fix problems quickly. In many cases, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network using advanced remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of networking products. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly following a damaging breach. Security services available from Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online help resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid recovery of critical files, applications, system images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Bellevue Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of veteran information technology consultants offers your clients in Bellevue Washington immediate contact with a large technical support resource with extensive experience providing phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to fix and not merely track technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply remote and in-depth engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Bellevue Washington remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting emerging issues before they expand into downtime, system monitoring can ward off inconvenient and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Bellevue Washington, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help the instant your organization requires it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your Bellevue organization deals with a local independent consultant or employs an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to address unexpected system emergencies or especially complex integration projects.
Details of Progent's Remote Computer Support for Bellevue Washington
Progent's online help, remote repair, network security expertise, and system administration services give offices in Bellevue Washington the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Bellevue Washington and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone help and requires no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Management Support and Application Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that match the unique requirements of your company.
- Advanced Remote Access Tools
Protected remote access permits Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to problems that might otherwise require a costly personal visit. Cutting-edge remote connectivity tools and experienced engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.