Immediate Remote Support for Bellevue Computer Systems
For businesses in Bellevue or anywhere in the state of Washington, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs somehow end up as major tabs. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies that permit the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system without breaching system security.
Progent's powerful technical support reporting system stores comprehensive documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the records of services provided to every client by any consultant. This history of problems and responses is organized as a quickly exploitable proprietary knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow quick response from vendors' internal product engineers so Progent's remote consulting experts can arrive at the best solutions quickly.
Online support services available from Progent to customers in Bellevue and anywhere in the state of Washington include:
Certified Windows Support
Progent's Microsoft-premier online service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help you company to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve the most difficult challenges associated with network planning, deployment, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs provide excellent value because their broad expertise permits them to solve problems quickly. In common cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of advanced remote support technology to perform fast, secure, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity devices by delivering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up quickly after a damaging penetration. Security services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server economization and simplified management in networks that include Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Bellevue Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Bellevue or anywhere in the state of Washington immediate contact with a dependable support group with years of experience delivering phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's target is to fix instead of merely track technical issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Bellevue, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By uncovering looming issues before they evolve into crashes, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Bellevue or throughout the state of Washington, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system support the instant your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Bellevue company deals with a local freelance support technician or employs an in-house organization that can deal with common computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address sudden network crises or especially challenging integration problems.
Benefits of Progent's Network Help for Companies in Bellevue
Progent's online network troubleshooting services allow your Bellevue business to realize the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your on-site support resources
For most companies in Bellevue and throughout Washington, nearby computer support providers, whether made up of freelance consultants or an internal IT staff, can resolve the majority of network problems. However, serious problems may occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call support professionals give you a convenient, quick, and affordable way to supplement your regular resources and to pass on valuable information to increase your capability to handle future problems in-house.
- Less Reliance on Individual Consultants
For IT support, smaller businesses often rely on independent freelance consultants. While freelance service people have less overhead than big consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Companies often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. These poorly built environments require proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and simplify future growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations need advice and technical training to navigate through an increasingly complex maze of product options available for promoting business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every client. The discipline of detailing and organizing service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.