Fast Remote Support for Bellevue Washington Computer Systems
For businesses located in Bellevue Washington, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most network problems rapidly. This reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into large bills. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your company's environment remotely without breaching network security.
Progent's advanced service reporting system includes detailed histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to each client by any Progent engineer. This database of problems and solutions is stored as an easily searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at the best resolutions in the least time.
Remote support services offered by Progent to companies in Bellevue Washington include:
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Authorized MS Windows Support
Progent's Microsoft-certified remote service experts offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of platform support services including Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 11 system design and upgrade support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs can resolve the most complex challenges surrounding network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value because their deep experience enables them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via state-of-the-art remote troubleshooting tools in order to provide fast, secure, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
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CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to clean up quickly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; designing safe techniques for remote and mobile communication; securing your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent can provide advanced online support services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a wide range of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
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Help Desk Expertise
Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software to meet the unique demands of your company, or adding occasional phone support personnel to work with your existing Call Center team to handle demanding scenarios such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned network experts gives your workers in Bellevue Washington quick assistance from an efficient support resource with extensive experience offering telephone-based help and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a significant contributor to company success, and Progent's intent is to resolve instead of just document IT issues.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides remote advanced consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft applications including CRM, Project, Office Word, and Office Excel. To read more about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of operating systems.
How Your Bellevue Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Bellevue Washington, Progent's phone-based computer support specialists can provide professional and economical IT help the instant your business requires it. More than two decades of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.
Even if your Bellevue organization relies on a regular independent support technician or employs a full time organization that know how to handle common network issues, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to fix sudden system crises or especially tough integration problems.
Benefits of Progent's Network Help for Businesses in Bellevue Washington
Progent's online IT consulting services enable your Bellevue business to realize the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your local IT resources
With most offices in Bellevue Washington, local computer service resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, IT crises can occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call service specialists offer a convenient, fast, and budget-friendly solution to supplement your regular help and to convey useful knowledge to increase your ability to deal with downstream issues in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations often depend on individual freelance consultants. Although independent consultants have smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.
- Build a Solid Basis for Smooth Growth
Companies typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can provide the stable foundation to handle vital business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who won't release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.