Immediate Online Help for Bellevue Washington Networks
For businesses in Bellevue Washington, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast repairs somehow turn into big bills. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies that promote the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent's Technical Response Center can link to your company's computer system remotely without breaching system security.
Progent's powerful technical support reporting system stores thorough histories for the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to every client by any Progent engineer. This archive of trouble tickets and fixes is structured as a conveniently accessible support database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Remote support provided by Progent to clients in Bellevue Washington include:
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Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of technology support services such as Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to fix problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of advanced remote support technology to perform fast, safe, and affordable diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses to locate and isolate infected devices and guard clean assets from being penetrated. If your Bellevue system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Bellevue business to restore a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of cybersecurity specialists bring the broad range of skills required to rebuild all vital facets of a compromised network rapidly and with little loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity experts.
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CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection services that can bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to recover quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
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Cloud Integration

Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies including network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT management staff and your Progent technical consultant so that potential problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth reporting tools created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
Progent's Shared Service Desk offers a transparent supplement to your core support organization. User access to the Help Desk, provision of support services, issue escalation, ticket generation and updates, performance measurement, and maintenance of the service database are cohesive whether incidents are taken care of by your internal support resources, by Progent's team, or both. You have unrestricted flexibility to extend or reduce your part of IT support work as circumstances demand. Progent provides initial installation and provisioning of the professional services automation software plus documentation, testing and training.
To learn more about ProSight Co-Managed Support, go to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Call Center Services
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk or enhancing your established one, evaluating or customizing Help Desk software to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding events like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Bellevue Washington fast assistance from a large support resource with extensive background delivering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a major contributor to business efficiency, and Progent's aim is to fix rather than simply report network problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Bellevue Washington online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they cause network outages, proactive monitoring can avoid inconvenient and costly service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a mix of OS platforms.
How Your Bellevue Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Bellevue Washington, Progent's online computer support specialists are ready to deliver effective and cost-effective system help whenever your company needs it. More than two decades of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems rapidly while eliminating the cost and lost time associated with in-person support calls.
Even if your Bellevue business has a local freelance consultant or maintains an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to fix unexpected network crises or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Bellevue Washington
Progent's online network troubleshooting services allow your Bellevue organization to realize the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
For most organizations in Bellevue Washington, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's online service professionals offer a convenient, fast, and affordable solution to supplement your local help and to pass on valuable information to increase your capability to resolve downstream problems in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance service people carry smaller overhead than big support companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your network remains up and running.
- Create a Solid Foundation for Smooth Growth
Companies typically start with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to handle critical business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller organizations require guidance and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is trying to resell a certain vendor's products. Network support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoft's popular server platforms with services that include Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.