Fast and Affordable Online Technical Support for Bellevue Washington IT Networks
For businesses located in Bellevue Washington, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated technology necessary to resolve most network issues rapidly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. Unlike typical remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven methodologies that promote the maximum level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent's remote service group can access your company's computer system without breaching network security.
Progent's sophisticated technical support database system includes extensive documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of support rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and responses is organized as a readily searchable support knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists can determine optimal resolutions promptly.
Remote support services provided by Progent to businesses in Bellevue Washington include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of platform support services including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
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Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most challenging challenges encountered in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value because their deep expertise allows them to find solutions for problems quickly. In common cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine breached devices and protect undamaged resources from being compromised. If your Bellevue network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Bellevue organization to restore a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security experts have the broad range of skills necessary to reconstruct all vital components of a compromised network quickly and with minimal data loss. To find out more, see Progent's ransomware cleanup and business continuity experts.
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CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up rapidly following a damaging penetration. Security services offered by Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; securing your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.
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Cloud Integration Solutions

Progent offers expert online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad range of information technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management personnel and your Progent consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast recovery of important files/folders, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
Progent's Shared Help Desk Service provides a seamless extension of your in-house support team. End user interaction with the Service Desk, delivery of support, issue escalation, ticket generation and updates, performance measurement, and maintenance of the service database are cohesive whether issues are taken care of by your core support resources, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or shrink your share of technical support activity as circumstances demand. Progent provides initial deployment and provisioning of the professional services PSA software as well as documentation, validation and education.
To find out more about ProSight Shared Support, see ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
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Help Desk Expertise
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk application software to meet the unique needs of your business, or providing occasional online personnel to reinforce your in-house Call Center group to handle unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in Bellevue Washington instant assistance from an efficient support group with years of background providing telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a crucial contributor to company performance, and Progent's target is to solve rather than simply record technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Bellevue Washington online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of operating systems.
How Your Bellevue Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Bellevue Washington, Progent's online network support engineers can deliver effective and economical IT support the instant your organization has to have it. More than 20 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Bellevue office works with a local freelance consultant or maintains an in-house organization that can handle the majority of computer problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to deal with sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Organizations in Bellevue Washington
Progent's online network troubleshooting services allow your Bellevue company to realize the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most companies in Bellevue Washington, local computer service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems may occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support professionals provide an easy, quick, and economical solution to augment your local help and to pass on useful knowledge to improve your capability to resolve future problems locally.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance service providers. While independent consultants carry smaller internal costs than big consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of backup help may require your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your network is always available.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the business. These badly designed environments need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a network architecture able to deliver the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a network consultant who is trying to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the forefront of IT service, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.