Fast Online Support for Bellevue Washington Computer Systems
Fast Online Technical Support for Bellevue NetworksFor companies located in Bellevue Washington, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most information system issues quickly. This reduces immediate expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs somehow end up as major bills. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote help and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your company's computer system remotely without breaching corporate security.

Progent's powerful service database application maintains thorough records describing all service that Progent's customers have been provided. Progent's staff engineers have access to the details of support provided to each Progent client by any Progent engineer. This archive of anomalies and responses is stored as a readily searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts can come up with the most efficient solutions in the least time.

Online support provided by Progent to companies in Bellevue Washington include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center staff of seasoned network experts offers your clients in Bellevue Washington fast contact with a dependable technical support resource with substantial background providing telephone-based help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a solid driver of company productivity, and Progent's intent is to solve rather than just annotate IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Bellevue Washington remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager for your business so your IT support is proactive and automated. By uncovering possible issues before they cause network outages, system monitoring can avoid stressful and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a mix of OS platforms.
How Your Bellevue Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Bellevue Washington, Progent's phone-based computer support specialists can deliver effective and economical IT support whenever your business needs it. Over 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Bellevue organization has a local freelance support technician or employs a full time organization that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to handle unexpected network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Companies in Bellevue Washington
Progent's online support services enable your Bellevue organization to realize the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Bellevue Washington, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, IT crises might spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these situations, Progent's online service experts offer a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often rely on individual freelance service providers. Although independent service people have smaller internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your network is always up and running.

  • Build a Solid Foundation for Smooth Growth
    Companies often start with an IT system created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. These poorly designed environments need proper assessment, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can offer the solid foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business growth and enhancing productivity. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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