Immediate Remote Help for Bellevue Washington IT Networks
For organizations located in Bellevue Washington, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and proven methodologies that permit the highest level of efficiency for remote consulting and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your network remotely without breaching corporate security.
Progent's proven service reporting application keeps thorough histories of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services delivered to every client by any consultant. This database of issues and responses is organized as a quickly exploitable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service specialists can arrive at the best resolutions quickly.
Online technical support services available from Progent to customers in Bellevue Washington include:
Certified Windows Support
Progent's Microsoft-premier online service professionals can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support including Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration assistance, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn issues surrounding network design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their deep experience allows them to resolve problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system via state-of-the-art remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's popular selection of infrastructure products by providing services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your company to recuperate rapidly following a serious penetration. Security services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Bellevue Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of seasoned information technology professionals offers your customers in Bellevue Washington instant assistance from an efficient network service resource with substantial background offering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business performance, and Progent's intent is to resolve rather than just track network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Bellevue Washington online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting looming problems before they expand into full-scale emergencies, remote monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a mix of operating systems.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Bellevue Washington, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your company requires it. More than 20 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Bellevue business deals with a local independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to fix unexpected system crises or especially complicated integration problems.
Details of Progent's Remote Network Support for Bellevue Washington
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services give offices in Bellevue Washington unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Bellevue Washington and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent has no minimum fee for phone help and requires no ongoing retainer for support services delivered during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized specialists with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support services include technology integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that fit the unique requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it easier to find quick solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced engineers together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.