Fast Remote Technical Support for Bellevue Washington Networks
For companies in Bellevue Washington, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues quickly. This reduces direct expenses since solutions use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where fast repairs manage to end up as big tabs. Progent's skill at handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which allow the highest degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's advanced service reporting application maintains comprehensive histories of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to every client by every Progent consultant. This history of trouble tickets and solutions is structured as a quickly accessible proprietary database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow quick access to vendors' in-house product engineers so Progent's online consulting specialists can come up with optimal resolutions promptly.
Online support services offered by Progent to businesses in Bellevue Washington include:
Authorized Windows Support
Progent's Microsoft-certified remote support engineers offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. CCIEs can deal with even the most challenging challenges occurring in network infrastructure design, deployment, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise permits them to resolve problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your network using state-of-the-art on-line support technology to perform fast, secure, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer help for the complete line of Cisco's industry-leading selection of networking devices by providing services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate quickly following a serious penetration. Security support services offered by Progent include: comprehensive information security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert online support to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide range of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable transparent backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Bellevue Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or revamping your existing one, selecting or enhancing Help Desk software products to handle the special needs of your business, or adding occasional phone support staff to work with your internal Help Desk Call Center team to handle unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology professionals gives your customers in Bellevue Washington fast communication with an effective support resource with extensive background delivering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's intent is to fix instead of simply record technical issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By anticipating possible issues before they evolve into network outages, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a mix of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Bellevue Washington, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the moment your company has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix network problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Bellevue business works with a local independent support technician or maintains an in-house IT staff that can handle day-to-day network problems, ProgentÔŅĹs Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Computer Support for Bellevue Washington
Progent's phone support, Internet-based repair, network security consulting, and system administration services give businesses in Bellevue Washington the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Bellevue Washington and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone service and asks for no periodic subscription fee for services provided during regular business hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Software Development
Apple Mac Consulting
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the unique requirements of your business.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive onsite visit. Sophisticated remote connectivity tools and experienced engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated system analysis.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.