Fast and Affordable Remote Technical Support for Bellevue Washington Computer Systems
For organizations located in Bellevue Washington, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools needed to solve most network problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast repairs somehow end up as major invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's system without compromising corporate security.
Progent's advanced service reporting application keeps comprehensive records of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to every customer by every consultant. This history of problems and fixes is structured as a readily searchable support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to find optimal resolutions in the least time.
Online services provided by Progent to clients in Bellevue Washington include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs can resolve the most challenging problems associated with network infrastructure design, deployment, administration, compliance, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network by means of state-of-the-art remote support tools to perform fast, safe, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recover quickly following a damaging penetration. Security services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk software to address the particular requirements of your company, or providing occasional online staff to work with your existing Help Desk team to handle demanding events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in Bellevue Washington immediate communication with a large network service resource with substantial background offering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's intent is to resolve and not just document network problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By exposing potential problems before they result in network outages, system monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a variety of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Bellevue Washington, Progent's phone-based computer support specialists are ready to provide expert and affordable system support the instant your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Bellevue office deals with a regular freelance consultant or maintains an in-house organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially complicated integration problems.
Benefits of Progent's IT Support for Companies in Bellevue Washington
Progent's online network troubleshooting services enable your Bellevue business to enjoy the benefits of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most businesses in Bellevue Washington, nearby network support providers, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, IT crises might occur when local resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists offer an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to increase your capability to handle downstream problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller companies commonly depend on individual freelance consultants. While independent consultants carry less internal costs than larger service organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your network grows, system downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network stays up and running.
- Create a Solid Foundation for Smooth Expansion
Organizations typically begin with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the business. Such poorly designed environments require careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet current business demands and facilitate future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses need guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and improving productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.