Fast and Affordable Remote Help for Bellevue Washington Computer Systems
For organizations located in Bellevue Washington, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-proven processes which ensure the highest degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to connect to your environment without compromising network security.
Progent's proven customer support reporting application keeps comprehensive records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to every client by any Progent consultant. This archive of trouble tickets and resolutions is structured as an easily exploitable internal database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to come up with optimal solutions quickly.
Online services available from Progent to companies in Bellevue Washington include:
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of technology support services including Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most difficult problems occurring in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value because their deep experience enables them to find solutions for problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of sophisticated remote support technology to provide fast, secure, and economical analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity products by offering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help businesses to identify and isolate infected devices and protect clean assets from being penetrated. If your Bellevue network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Bellevue business to reconstruct a system victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of cybersecurity specialists bring the wide selection of knowledge necessary to rebuild all vital facets of a compromised system rapidly and with little loss of data. To find out more, visit Progent's ransomware removal and operational restoration services.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate quickly following a serious breach. Security solutions offered by Progent include: in depth data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online help resolving problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Bellevue Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of seasoned information technology professionals offers your workers in Bellevue Washington rapid access to a large support group with substantial experience offering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's target is to solve rather than merely report IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Bellevue Washington online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By detecting emerging trouble spots before they result in downtime, system monitoring can ward off stressful and costly information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by multiple platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Bellevue Washington, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your business requires it. More than 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost time associated with on-site support visits.
Even if your Bellevue organization works with a local independent support technician or maintains a full time IT staff that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to resolve sudden system crises or particularly complex integration projects.
Features of Progent's Online Computer Support for Bellevue Washington
Progent's phone support, Internet-based repair, network security consulting, and network management services offer businesses in Bellevue Washington the greatest leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Bellevue Washington and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for phone service and asks for no periodic retainer for services delivered during regular business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Software Development
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that match the special needs of your business.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise require a costly onsite visit. State-of-the-art online access software and expert technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For companies with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server products with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.