Fast and Affordable Online Troubleshooting for Bellevue Washington Networks
For companies in Bellevue Washington, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage because they have the practical background and have access to the sophisticated technology needed to solve most network problems quickly. Efficient support reduces direct costs since solutions use up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick repairs somehow end up as substantial tabs. Progent's skill at handling problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and field-tested processes which allow the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to communicate with your company's system without breaching network security.
Progent's advanced technical support database system includes detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to each Progent customer by any Progent engineer. This database of issues and resolutions is structured as a quickly accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit fast response from vendors' internal product engineers so Progent's remote service experts can arrive at the most efficient resolutions quickly.
Online support services offered by Progent to companies in Bellevue Washington include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most complex challenges associated with network infrastructure design, installation, administration, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating program patches. CCIEs are an exceptional value since their deep experience permits them to solve problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of sophisticated remote support technology to perform quick, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity appliances. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a damaging breach. Security solutions offered by Progent include: thorough data security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile access; guarding your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad spectrum of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Bellevue Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals provides your computer users in Bellevue Washington fast assistance from a reliable support resource with substantial experience providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a major enabler of company performance, and Progent's goal is to fix instead of merely report IT issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Bellevue Washington online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they grow into downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple operating systems.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Bellevue Washington, Progent's online network support specialists can provide effective and cost-effective system help the instant your organization requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Bellevue business deals with a regular freelance support technician or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to solve unexpected system emergencies or particularly challenging integration problems.
Details of Progent's Remote Network Support for Bellevue Washington
Progent's online help, remote repair, network security expertise, and network administration services give offices in Bellevue Washington the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Bellevue Washington and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online help and imposes no monthly retainer for support services delivered during normal working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Integration
Amazon MWS Software Integration
By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the specific requirements of your business.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal visit. Effective remote connectivity tools and expert engineers together allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for High Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.