Fast Remote Support for Bellevue Washington Computer Systems
Fast Phone Support for Bellevue SystemsFor businesses located in Bellevue Washington, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most network problems rapidly. This reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into large bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your company's environment remotely without breaching network security.

Progent's advanced service reporting system includes detailed histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to each client by any Progent engineer. This database of problems and solutions is stored as an easily searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at the best resolutions in the least time.

Remote support services offered by Progent to companies in Bellevue Washington include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can support you in building an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software to meet the unique demands of your company, or adding occasional phone support personnel to work with your existing Call Center team to handle demanding scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network experts gives your workers in Bellevue Washington quick assistance from an efficient support resource with extensive experience offering telephone-based help and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a significant contributor to company success, and Progent's intent is to resolve instead of just document IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft applications including CRM, Project, Office Word, and Office Excel. To read more about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Bellevue Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of operating systems.
How Your Bellevue Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Bellevue Washington, Progent's phone-based computer support specialists can provide professional and economical IT help the instant your business requires it. More than two decades of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Bellevue organization relies on a regular independent support technician or employs a full time organization that know how to handle common network issues, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to fix sudden system crises or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Bellevue Washington
Progent's online IT consulting services enable your Bellevue business to realize the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most offices in Bellevue Washington, local computer service resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, IT crises can occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call service specialists offer a convenient, fast, and budget-friendly solution to supplement your regular help and to convey useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent consultants have smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can provide the stable foundation to handle vital business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Progent's colocation center support services are intended for companies with equipment located at IDCs or data center colo hosting facilities and in need of on-demand in-person assistance at the co-location site as well as off-site support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete range of Internet Data Centers and data center and co-location support services such as network topology analysis, Windows and UNIX server installation and support, troubleshooting for server and telecommunications networking, design and deployment of non-stop systems, architecting and implementing layered security structures, firewall integration and support, configuring load balancing environments, and planning high-availability server clustering configurations.

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    Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a wide range of remote support services to help you to plan, program, pilot test, deploy, administer, and troubleshoot business applications powered by any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel applications to the latest versions of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers as-needed help to clients looking for a fast solution to a specific issue associated with Excel and Progent can also provide comprehensive project management services for migrating or developing mission-critical applications built on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to address the special requirements of individuals or groups.

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    Progent's Ekahau-certified Wi-Fi site design consultants can help your business to design, install, enhance, manage and debug a Wi-Fi network optimized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.

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    For small companies interested in Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

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    Progent has two decades of background helping small and medium-size companies to design, deploy, optimize, administer, and debug computer networks that incorporate at-home workers.

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    Progent's engineers can provide a range of IT outsourcing and co-sourcing services to help organizations of all sizes to install, manage, and troubleshoot IT systems that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help create test labs to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 migration plans following proven methodologies.

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    Progent can provide the part-time assistance of a seasoned Chief Information Officer to provide a broad perspective to help your company pick and maintain network technology to match your present situation and that can be a solid foundation for your future growth. Progent's part-time CIO consulting services offer financial leverage to organizations trying to optimize the impact of their network expenditures but who are unable or unwilling to add another executive-level manager to their head count. Since Progent is vendor-agnostic, with a sizable team of engineers certified to support all major operating systems and connectivity technologies plus a wide selection and application software, Progent is in an ideal position to provide objective advice as well as expert technical help for developing information solutions that fit the special needs of your organization.

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    Progent's wireless engineers can help small organizations plan, select, pilot, install and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of security that equals or exceeds wireline connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you identify and install the wireless link solutions that align best your company requirements.

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    Progent's certified Windows Server 2022 experts can assist your company to design and carry out an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.

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    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.

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    Progent's Microsoft-certified consultants can deliver affordable remote and onsite help to carry out your upgrade to Exchange Server 2010, generate thorough documentation of your upgraded email environment, educate your network support team and end users to get them up to speed rapidly on Microsoft Exchange 2010, and offer continuing management consulting and technical help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.

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    Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for businesses in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers compliance, high availability, easy connectivity for remote and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent provides consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007, Exchange 2003 Server, and Exchange 2000. Progent can also help small or mid-size businesses to migrate to MS Exchange 2016 Server or Microsoft Exchange 2013 Server.

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    Progent's fault tolerant system consultants provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice connectivity, 24x7 Internet architecture design, fault-tolerant data center services, and other non-stop operations support to show your company design a 24x7 environment for strategic applications. Progent possesses the experience to design affordable, high-availability systems by deploying the expanding library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you build a high-availability mutli-location network with a fully mirrored Internet connection and intelligent network load balancing.

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    Configuration Manager 2016 automates software deployment at scale, simplifies compliance settings management, inventories network resources, protects against corporate data leakage, provides health reporting, enables secure self service, and offers a single control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist your organization with any aspect of planning, installing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to contain the progress of an active ransomware breach. Call 800-462-8800

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    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, such as scanners, network infrastructure appliances such as switches and Wi-Fi access points, and IoT devices such as alarms and robotics.

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    Progent's Microsoft-certified consultants can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit PC desktop computing, design an efficient upgrade process that minimizes operational interruptions, and provide economical, professional remote help to assist your organization to install 64-bit PC desktop software and applications on your existing computers.

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    Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides SMBs a single platform for financial management, inventory, operations control, capacity planning, procurement, sales, demand forecasting, and advanced analytics. Progent's Dynamics 365 Business Central experts can assist your organization to manage your older Dynamics NAV environment or migrate efficiently to a cloud-hosted, local, or hybrid deployment model.

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    ASA 5500-X Firewall with Firepower Support

    Progent's Cisco-Premier network experts offer professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and reliability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management tools. Progent's Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent can assist small and mid-size companies to deploy IP voice solutions to provide their at-home workers the advantage of transparent access to the company phone system.

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    For advanced project management assistance, Progent can provide the services of senior information technology experts with decades of background in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers adhere to leading practices to ensure that strategic projects are successfully completed on time and within budget.

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    Cisco's Meraki MS line of access and aggregation switches are designed for sites ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting expertise to help your company to design and implement a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, define policies to maintain security, develop and validate a disaster preparedness strategy, and troubleshoot technical issues related to any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a unified networking infrastructure.

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