Ransomware : Your Feared IT Disaster
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that represents an existential danger for organizations poorly prepared for an assault. Different versions of ransomware such as CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been running rampant for a long time and continue to inflict destruction. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, along with more as yet unnamed newcomers, not only encrypt online data but also infect all configured system backups. Information synched to cloud environments can also be ransomed. In a poorly designed environment, this can render any restoration impossible and effectively sets the network back to zero.

Restoring services and information following a ransomware outage becomes a sprint against the clock as the targeted business tries its best to stop the spread and clear the ransomware and to resume mission-critical activity. Because crypto-ransomware requires time to replicate, penetrations are usually sprung during weekends and nights, when attacks typically take more time to uncover. This compounds the difficulty of rapidly marshalling and organizing a qualified mitigation team.

Progent offers a variety of help services for protecting Belo Horizonte enterprises from crypto-ransomware events. Among these are staff training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, along with installation of next-generation security gateways with machine learning technology to automatically identify and extinguish zero-day cyber threats. Progent also offers the assistance of seasoned ransomware recovery engineers with the track record and commitment to restore a compromised network as urgently as possible.

Progent's Ransomware Recovery Services
Subsequent to a crypto-ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will return the needed codes to decrypt any or all of your data. Kaspersky Labs estimated that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The other path is to setup from scratch the critical components of your Information Technology environment. Absent access to complete data backups, this calls for a wide range of IT skills, professional team management, and the ability to work continuously until the recovery project is finished.

For two decades, Progent has offered expert IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained top industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of expertise gives Progent the capability to rapidly determine important systems and integrate the surviving parts of your computer network system following a ransomware attack and configure them into a functioning system.

Progent's security team of experts utilizes state-of-the-art project management systems to coordinate the complicated recovery process. Progent appreciates the urgency of working rapidly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get key systems back online as fast as possible.

Customer Case Study: A Successful Ransomware Incident Response
A customer escalated to Progent after their company was taken over by Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean state criminal gangs, suspected of adopting algorithms exposed from the United States National Security Agency. Ryuk seeks specific organizations with little room for disruption and is one of the most lucrative instances of ransomware viruses. Major organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area with around 500 employees. The Ryuk penetration had frozen all business operations and manufacturing capabilities. Most of the client's backups had been online at the start of the intrusion and were encrypted. The client considered paying the ransom demand (exceeding $200,000) and wishfully thinking for the best, but in the end called Progent.


"I canít speak enough in regards to the help Progent gave us during the most stressful time of (our) businesses life. We would have paid the hackers behind this attack if it wasnít for the confidence the Progent experts provided us. The fact that you were able to get our e-mail system and essential applications back quicker than 1 week was amazing. Every single expert I got help from or communicated with at Progent was urgently focused on getting my company operational and was working breakneck pace on our behalf."

Progent worked together with the customer to quickly understand and assign priority to the key areas that needed to be restored to make it possible to resume business operations:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes event mitigation best practices by stopping the spread and removing active viruses. Progent then started the task of rebuilding Microsoft AD, the foundation of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not work without Windows AD, and the businessesí financials and MRP software leveraged SQL Server, which depends on Active Directory for security authorization to the data.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then accomplished reinstallations and hard drive recovery of mission critical servers. All Exchange ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to find non-encrypted OST data files (Outlook Email Off-Line Folder Files) on staff PCs and laptops to recover email information. A recent off-line backup of the client's accounting/ERP systems made them able to restore these essential applications back available to users. Although major work still had to be done to recover totally from the Ryuk damage, core services were recovered rapidly:


"For the most part, the production line operation never missed a beat and we made all customer sales."

Throughout the following month critical milestones in the recovery process were achieved in close collaboration between Progent engineers and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were completely functional.
  • A new Palo Alto 850 security appliance was set up.
  • 90% of the user workstations were being used by staff.

"So much of what was accomplished in the initial days is mostly a blur for me, but I will not soon forget the care each and every one of you accomplished to help get our business back. Iíve been working together with Progent for at least 10 years, maybe more, and each time Progent has outperformed my expectations and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A potential business extinction catastrophe was evaded through the efforts of dedicated experts, a broad range of IT skills, and tight collaboration. Although in post mortem the ransomware virus penetration described here should have been disabled with up-to-date cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well designed security procedures for backup and keeping systems up to date with security patches, the reality is that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's roster of experts has substantial experience in crypto-ransomware virus defense, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), thank you for allowing me to get rested after we made it over the first week. All of you did an incredible effort, and if anyone is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Windows Server 2016 disaster recovery experts can assist your organization to design a DR system built around Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

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    Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's information technology engineers while retaining your own service brand as a seamless arm of your network consulting team.

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    If you are an information technology consultant with system support experience, teaming with Progent and helping Progent's clients will expand your abilities through collaboration with Progent's team of mutually supportive, high-output consulting experts. Progent's concentration on offering network expertise and technical support to small and midsize companies will give you the opportunity to consult in depth with business leaders and add tangibly to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art tools for off-site service and wireless access to help you to come up with speedy fixes when you troubleshoot mission-critical issues.

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    Cisco has designed an extensive array of routers including appliances built to deliver the protection, performance, and reliability demanded by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS operating system, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.

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    Progent has been providing SharePoint support since the initial product was released more than a a dozen years, and Progent has the scope of technical knowledge to help organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine whether an on-premises, online or hybrid deployment is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in specific jobs related to your SharePoint 2013 migration.

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    Progent can provide affordable online support for all editions of Office Access including Access desktop and Access Web App and offers advanced assistance for Access application development, database migration, performance optimization, report design, and maintenance. Progent also can provide tailored online training for Office Access application development and DBA services.

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    Progent can provide the cost-effective services of online Internet connectivity consultants to help your company to evaluate or update your ISP services so your Internet connectivity solution matches your business requirements. Services provided by Progent include evaluation of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a seamless switchover to a new ISP and/or service arrangement. Provisioning can include optimizing current routers and deploying additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol configurations.

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    Progent can provide advanced online support services to help companies connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Microsoft Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through thorough testing and significant experience with network security design. ISSAP security experts have in-depth understanding of access management systems and techniques, telecommunications and network security, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-certified security experts can help your company with all aspects of architecture security.

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    Progent's Microsoft consultants can provide in-depth support in deploying, managing and troubleshooting all versions of Project, Project Server, and Project Online and can provide a wide range of cost-effective online consulting services based on industry best practices to help businesses of any size to get all the advantages of this powerful project management solution. Consulting support offered by Progent include system design, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and customized online training classes.

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    Progent can assist you to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid ecosystems that transparently integrate local and cloud-based products and services.

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    Cisco's network security and offsite connection technology for small businesses represent a complete range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco CCIE and CCNP qualifications who can help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit best with your business goals.

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    Progent's Apple Mac support consultants can assist you with a wide range of network foundation areas such as system architecture, off-site and mobile access, internetwork communication, protection, and new technologies including Voice over IP and fast wireless connectivity. For business networks built solely on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to handle the challenge of planning, integrating, and supporting a network infrastructure that is reliable, secure, efficient and aligned with your business objectives. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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    Server growth puts pressure on IT budgets and management resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of servers and quicker ROI, more leveraged utilization of physical computers, simplified operations, enhanced network availability, and easier management. Typical uses for virtual machines include resource consolidation, low-cost hosts for line-of-business legacy applications running on outdated operating systems, and affordable isolation of software development or evaluation systems from on-line systems.

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    If your business runs a Sun Solaris environment or a multi-OS network, Progent's CISM and ISSAP-premier security specialists can help your whole enterprise in a wide array of security areas such as security administration practices, security design and models, access control systems and methodology, applications development security, business processes security, hardware security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP define the fundamental skills and international standards of performance that network security professionals are required to possess. These accreditations offer IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have the experience and theory to offer effective security support and consulting services.

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    Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of wireless access points, tuning wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi availability with fast failover, and strengthening data security by identifying threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's latest wireless controller solutions.

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    If you are developing UNIX or Linux applications in an environment that includes Windows-based servers, PCs, and office applications, Progent can provide comprehensive network support outsourcing that allows you to concentrate on your area of high-value expertise without the constant distraction of managing your business network. By using automated network monitoring and by providing remote and in-person support as your company needs it, Progent represents an economical solution for maintaining an IT system that features excellent availability, security, and efficiency. Progent's developer support offerings include full-service information technology outsourcing, virtual server infrastructure, online and in-person service and troubleshooting, network monitoring services, and Helpdesk support.

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    Progentís Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid development of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the corporate firewall. In addition to providing expertise, maintenance and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.

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    Cisco's Small Business series of APs are Linux-powered units designed as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts offer online or on-premises configuration and debugging services to help your organization to plan, configure, update, optimize, manage and debug Cisco Small Business Wi-Fi AP environments of any size or topology.

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    Progent's Microsoft-certified consultants have over a decade of background providing messaging support for companies that range from small offices to large corporations. Progent provides affordable consulting for all versions of Exchange Server to enhance email and virus protection, design fault tolerant email environments, and implement remote and mobile email connectivity. Progentís Exchange consulting services can assist you in planning and implementing a migration from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent also provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you configure Outlook Web App (OWA) for all major web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent can assist you in any and all facets of your upgrade to Exchange 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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