Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an extinction-level danger for organizations poorly prepared for an assault. Different iterations of crypto-ransomware like the Dharma, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and continue to inflict damage. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus frequent as yet unnamed malware, not only encrypt online information but also infiltrate all available system backup. Information synchronized to cloud environments can also be corrupted. In a poorly designed environment, it can make any restore operations impossible and effectively sets the entire system back to square one.

Recovering services and data following a ransomware intrusion becomes a race against time as the targeted organization tries its best to stop lateral movement and eradicate the ransomware and to resume enterprise-critical activity. Because ransomware takes time to replicate, penetrations are often sprung during weekends and nights, when successful penetrations are likely to take more time to identify. This multiplies the difficulty of rapidly marshalling and orchestrating a qualified response team.

Progent provides a range of support services for protecting Belo Horizonte enterprises from crypto-ransomware attacks. These include team member education to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security gateways with machine learning technology to rapidly identify and quarantine zero-day threats. Progent also offers the services of expert ransomware recovery professionals with the skills and commitment to rebuild a compromised system as urgently as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the needed codes to unencrypt any or all of your files. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The fallback is to piece back together the key elements of your Information Technology environment. Without the availability of essential system backups, this requires a broad range of IT skills, top notch team management, and the ability to work 24x7 until the task is complete.

For twenty years, Progent has made available expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of experience provides Progent the ability to knowledgably determine critical systems and integrate the surviving parts of your computer network environment following a crypto-ransomware attack and rebuild them into a functioning system.

Progent's security team of experts has state-of-the-art project management systems to coordinate the complicated recovery process. Progent appreciates the importance of working swiftly and together with a client's management and IT staff to prioritize tasks and to put key applications back online as soon as possible.

Customer Story: A Successful Crypto-Ransomware Intrusion Recovery
A customer sought out Progent after their network system was penetrated by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state cybercriminals, possibly using approaches exposed from the U.S. National Security Agency. Ryuk seeks specific companies with little room for operational disruption and is one of the most profitable versions of ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturer located in the Chicago metro area with around 500 employees. The Ryuk attack had frozen all company operations and manufacturing capabilities. Most of the client's data protection had been online at the time of the attack and were damaged. The client was evaluating paying the ransom demand (more than $200K) and hoping for good luck, but ultimately brought in Progent.


"I canít tell you enough about the care Progent gave us throughout the most fearful time of (our) companyís survival. We may have had to pay the hackers behind this attack if not for the confidence the Progent group gave us. That you could get our e-mail system and key servers back on-line in less than seven days was earth shattering. Each staff member I spoke to or messaged at Progent was laser focused on getting us working again and was working at all hours to bail us out."

Progent worked with the client to quickly determine and assign priority to the key areas that had to be addressed in order to resume business functions:

  • Microsoft Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes event response industry best practices by halting lateral movement and performing virus removal steps. Progent then began the process of bringing back online Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not function without AD, and the businessesí accounting and MRP applications leveraged Microsoft SQL Server, which needs Active Directory for authentication to the data.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-intrusion state. Progent then performed setup and storage recovery of key applications. All Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Data Files) on team desktop computers in order to recover email information. A not too old off-line backup of the customerís manufacturing software made them able to restore these required applications back online. Although a large amount of work still had to be done to recover totally from the Ryuk event, critical systems were recovered quickly:


"For the most part, the assembly line operation never missed a beat and we did not miss any customer shipments."

Over the next couple of weeks key milestones in the recovery process were made in tight cooperation between Progent consultants and the customer:

  • In-house web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Nearly all of the desktops and laptops were back into operation.

"So much of what was accomplished during the initial response is nearly entirely a haze for me, but we will not soon forget the urgency each and every one of the team accomplished to give us our company back. Iíve trusted Progent for the past ten years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a testament to your capabilities."

Conclusion
A possible business-ending catastrophe was averted by results-oriented experts, a wide spectrum of IT skills, and tight teamwork. Although in retrospect the ransomware penetration described here should have been identified and stopped with current cyber security technology solutions and recognized best practices, user training, and well thought out security procedures for information backup and applying software patches, the fact remains that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware virus, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), thank you for letting me get some sleep after we made it through the first week. All of you did an incredible job, and if any of your guys is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Belo Horizonte
For ransomware cleanup services in the Belo Horizonte area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, create an enterprise-wide security plan, automate network administration, assist with creating applications, and generate and test a DR/BC plan.

  • Belo Horizonte WannaCry Crypto-Ransomware Recovery Belo Horizonte, Minas Gerais
  • Netwalker ransomware recovery Engineers Spora ransomware recovery Consultants
  • Network Consulting Remote Workforce Infrastructure Offsite Employees Infrastructure Setup and Support
  • Belo Horizonte-Contagem Belo Horizonte Snatch Crypto-Ransomware Rollback
  • Network Security Audit Sun Solaris Solaris Security Company
  • New Jersey IT Support Networking Companies Wisconsin
  • Offsite Data Backup Service Online Consulting Technical Support Services Microsoft DPM Offsite Data Backup Service
  • Offsite Workforce Consulting Services in Belo Horizonte - Backup Systems Expertise Teleworkers Consulting Services near Belo Horizonte - Backup/Restore Solutions Consulting Rio de Janeiro, State of Rio de Janeiro
  • On-site Technical Support System Center Operations Manager Network Consultant Operations Manager
  • On-site Technical Support Teleworker Collaboration At Home Workforce Collaboration Software Remote Support Services
  • Outsourcing Computer Support Help Desk Outsourcing Call Desk Management Services Remote Technical Support

  • MSP360 Server Backup Computer Consultant
    MSP360 Managed Backup Support and Setup

    Progent's data protection experts can assist you to create, implement and debug a backup solution built around MSP360 technology. MSP360 offers file or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and allows you to create a backup solution with a low Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss caused by human mistakes, system errors, malicious users, and external assaults such as ransomware.

  • Outsourcing Exchange 2019 Planning Exchange 2019 Mailbox Server Network Consultants
  • Pennsylvania Online Support Services South Carolina Computer Support For Small Offices
  • Position Q and A about Microsoft Certified Professional Top Questions about Microsoft Consultant Contract Job Opportunities
  • Private Cloud Hosting Consultancy 24-Hour Small Business Private Clouds Consulting
  • ProSight Endpoint Security Remote Support Services ProSight Endpoint Protection Services Computer Consultants

  • SCVMM 2012 and VMware Help and Support
    Remote Support VMM and SQL Server

    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to configure SCVMM 2012 hosts, networking, storage, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to move from an older version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment so you realize maximum return on investment.

  • Professional Microsoft Teams and iPad Microsoft Teams with SharePoint Online Consultant
  • Belo Horizonte Sodinokibi Ransomware Remediation Belo Horizonte, Minas Gerais
  • Professionals Cisco switch patch management iPad patch management Engineer

  • Microsoft Hyper-V 3.0 Virtual Machines Technology Consulting
    MS Virtual Server Administration Website Online Support

    Progent's certified professionals can help you evaluate the potential benefits of Hyper-V-powered virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your line-of-business software, assess your network and server architecture for smooth operation with virtual server technology, assist you in moving to Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and manage Hyper-V, offer expert consulting help for enhancing the protection of your virtual servers, design and test business continuity processes that maximize system uptime, and provide ongoing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk outsourcing.

  • Professionals MRTG for Linux 24/7 Nagios Support and Help
  • Programming Amazon EC2 migration Integration Amazon EC2 security
  • QTS/Herakles Internet Data Center Consult QTS Sacramento Data Center Specialists
  • Remote Backup and Restore Service Technical Consultant Engineers Offsite DPM Managed Backup Service

  • Spam Filtering Technical Support Services
    Largest Security Auditing Consultants

    For small and midsize businesses, computer security and information assurance and regulatory compliance is too complex to master yet too dangerous to ignore. The world's biggest institutions have been hacked, and the leading cloud service providers have occasionally been taken down. It looks as though there's nowhere to hide. Progent makes it affordable for small and midsize businesses to implement vital IT security tasks effectively by providing the benefit of billable time to the nearest minute without any minimum charge for remote help. This means you have the help of a world-class information expert to provide just the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of system security including security audits, malware screening and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a complete security plan.

  • Remote Exchange Server 2003 On-site Support Emergency Microsoft Certified Expert Exchange 2003 Server Professionals

  • wireless IP phones and Aironet APs Network Engineer
    Meraki Outdoor APs On-site Technical Support

    Progent's Cisco-certified wireless technology consultants can help you to configure, manage, and troubleshoot Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.

  • Remote Support Services Branch Offices Branch Office Support and Integration

  • Consultancy Database Applications
    Database Administration Technology Professional

    Progent's certified relational database developers can provide small and midsize businesses online support for popular database products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services available from Progent include installation and configuration, application design and programming, management support, replication strategies, storage management, performance optimization, data migration, security and compliance, backup/restore options, troubleshooting, and webinar training.

  • Remote Support Services MSP360 Exchange Mailbox Backup MSP360 SQL Backup Consulting Services
  • Remote Support Services Microsoft Exchange and Entourage Top Quality IT Consultants Entourage and Exchange
  • Remote Workforce Belo Horizonte Consulting - Integration Solutions Expertise Remote Workers Belo Horizonte Assistance - Set up Consulting Services

  • Windows Server Hyper-V 2016 Shielded VMs Consulting
    Hyper-V 2016 Private Cloud IT Consultants

    Hyper-V 2016 incorporates core technologies first designed for and refined on Azure, among the world's biggest public clouds. This dramatically improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network topology for a cloud-based or hybrid deployment, develop and carry out a smooth migration strategy, train your IT management and technical support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

  • SBS 2008 Consultant Microsoft Certified SBS Premium Add-on Technical Support Services
  • SCCM 2007 Device Management Computer Consultant Open Now Expert Microsoft Certified SCCM 2007 Hardware Inventory Online Support

  • Help and Support At Home Workers Cloud Integration
    Work from Home Cloud Integration Remote Consulting

    Progent can assist small and mid-size companies to provision their home-based employees with reliable access to cloud applications and services.

  • SCCM 2012 Intune Integration Technical Support Services SCCM 2012 Central Administration Site Network Consultants
  • SCCM 2016 Device Management IT Consulting Configuration Manager 2016 Integration Support
  • SCDPM 2012 and Azure Technical Consultant Support and Setup SCDPM 2012 Deduplication
  • SMS Server 2003 Upgrade Support Microsoft Expert SMS 2003 Upgrade Integration Support
  • Belo Horizonte Hermes Crypto-Ransomware System-Restore
  • SQL Server 2014 Backup Encryption Computer Consulting Support Services SQL Server 2014 Monitoring

  • ProSight Network Health Check Engineer
    Award Winning Active Directory Health Check Consulting

    Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner and safer AD environment. Both options also provide the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime.

  • SQL Server 2019 Backup Technology Consulting SQL Server 2019 Always On Availability Groups Support and Setup
  • SQL Server 2019 Machine Learning Services Consulting Services SQL Server 2019 and VMWare Computer Consultants
  • SQL Server 2019 and Python Network Engineer SQL Server 2019 Cybersecurity Configuration
  • Security Consultant Juniper Firewall/VPN Juniper NetScreen IPsec VPN Auditing
  • Service Database Online Help Service Reports Remote Troubleshooting
  • Services Documentation Remote Troubleshooting Service Reports Technology Consulting
  • Services Enterprise hybrid cloud 24 Hour Microsoft Azure enterprise hybrid cloud solutions Consultant Services
  • SharePoint 2013 Engineer Belo Horizonte, State of Minas Gerais Microsoft SharePoint Server 2013 Consultant Services Belo Horizonte, Estado de Minas Gerais
  • SharePoint Server 2019 Remote Support Services SharePoint 2019 Hybrid Architecture IT Consultant
  • Small Business Computer Support Small Business Server Installation
  • Small Business Network On-site Support Small Office Network Network Engineer
  • Support Desk Services Remote Technical Support Computer Support Help Desk Outsourcing IT Consulting
  • Technical Consultant Cisco VoIP Phones and Contact Center 24-Hour Voice Over IP Computer Consultant
  • Technical Consultant Telecommuter Services Support and Help Call Desk for at Home Workforce
  • Telecommuter Services Technology Consulting Teleworker Services Support and Setup
  • Top Data Protection Manager 2016 RCT Computer Consultant IT Consultants Data Protection Manager 2016 Protection Groups
  • Top Ranked ProSight Virtual Machine Security Services ProSight Virtual Machine Security Consultancy

  • Microsoft Exchange Technology Consulting Services
    Exchange 2007 IT Consulting

    Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces long-term support demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange 2007 Server.

  • Top Rated Cisco 520 Router Consultancy 24x7 Cisco SBCS Specialist
  • Top Rated Palo Alto Networks PA-800 Series Firewalls information Systems Audit Palo Alto Networks PA-220 Series Firewalls Cybersecurity Consultancies
  • Training Server Windows Training
  • UNIX Security Consultancies UNIX Consultant
  • Urgent Operations Manager Case Study 24x7 Example Application MOM
  • Belo Horizonte Ransomware System-Restore Belo Horizonte, Minas Gerais
  • Victoria Microsoft MCITP Engineer Job Openings Microsoft Certified Support Freelancing Job
  • Windows 7 Network Consultant Professional Windows 7 Migration

  • VMM Self-Service Portal Remote Support
    SCVMM 2012 VHDX Resizing Support and Integration

    Progent can assist organizations of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to upgrade from a legacy edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem so you realize the highest possible business value.

  • Windows 7 Upgrade Technology Consulting Services Microsoft Windows 7 Migration Troubleshooting
  • Windows Server 2012 R2 Configuration Manager Network Consulting IT Services Microsoft Windows Server 2012 R2
  • Windows Server 2019 Encrypted Networks Engineer Microsoft Windows Server 2019 Online Help
  • Belo Horizonte, State of Minas Gerais Belo Horizonte NotPetya Crypto-Ransomware System-Restore
  • Windows Server Essentials and Exchange Consultant Windows Server Essentials Dashboard Online Help

  • Apple OS X Tiger Specialists
    Help and Support OS X

    Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email help, security services, and custom training. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist you with iPhone support and Apple iPad management, or moving to iCloud. For business networks built exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and supporting a network environment that is available, secure, fast and able to achieve your company's objectives.

  • Windows desktop virtualization Consulting Citrix VHD desktops Network Engineer
  • Belo Horizonte MongoLock Crypto-Ransomware Cleanup Belo Horizonte, Minas Gerais
  • Work at Home Employees Belo Horizonte Guidance - VoIP Systems Consulting and Support Services Belo Horizonte, Minas Gerais Work at Home Employees Belo Horizonte Assistance - IP Voice Solutions Assistance

  • Desktop Help Desk Outsourcing Services Technical Support
    Call Desk Management Services IT Consulting

    Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need fast availability of a Help Desk Service Center with professional telephone support and full escalation capability but who must operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

  • Work from Home Employees Guidance near me in Belo Horizonte - Endpoint Security Solutions Guidance After Hours Remote Workers Consulting and Support Services near me in Belo Horizonte - Security Solutions Expertise Minas Gerais
  • iPhone Security Integration IT Consulting ProSight ESP Endpoint Protection
  • password management system Professional 24-Hour IT asset management Consultancy

  • Immediate Fortinet Firewalls IT Services
    Fortinet Firewall IPS On-site Support

    Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help your business to deploy your Fortinet FortiGate firewalls to safeguard your digital resources at the enterprise edge, within the data center, at branches, and at the cloud edge.

  • ransomware removal and file restore Consulting Services WannaCry ransomware recovery Consulting
  • wireless IP phone integration Online Support wireless VoIP phones and Meraki APs Outsourcing
  • wireless IP phones and CUCM Integration Technical Support wireless VoIP phones and Meraki APs

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