Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that represents an enterprise-level threat for businesses vulnerable to an assault. Different iterations of ransomware such as Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been circulating for a long time and still inflict harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as more unnamed newcomers, not only encrypt on-line data files but also infect all accessible system backups. Information replicated to cloud environments can also be ransomed. In a poorly designed data protection solution, it can render automatic restore operations useless and basically knocks the entire system back to zero.

Restoring services and information following a crypto-ransomware event becomes a race against the clock as the victim tries its best to stop the spread and clear the virus and to restore business-critical activity. Since crypto-ransomware needs time to replicate, penetrations are often sprung on weekends and holidays, when successful attacks typically take more time to identify. This compounds the difficulty of rapidly mobilizing and coordinating a qualified mitigation team.

Progent makes available a variety of services for securing Belo Horizonte enterprises from ransomware penetrations. These include user training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and suppress day-zero modern malware assaults. Progent also provides the services of expert crypto-ransomware recovery consultants with the track record and perseverance to reconstruct a compromised environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Subsequent to a ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will respond with the codes to decipher any of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The other path is to piece back together the critical elements of your IT environment. Absent access to essential system backups, this calls for a wide complement of IT skills, professional team management, and the willingness to work 24x7 until the task is over.

For decades, Progent has offered expert Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have been awarded high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of experience provides Progent the capability to rapidly ascertain important systems and organize the remaining components of your Information Technology environment after a ransomware event and assemble them into a functioning network.

Progent's ransomware group utilizes powerful project management applications to coordinate the sophisticated recovery process. Progent appreciates the urgency of working swiftly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get critical systems back on line as fast as humanly possible.

Case Study: A Successful Ransomware Virus Response
A business hired Progent after their organization was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored cybercriminals, suspected of using techniques exposed from the U.S. National Security Agency. Ryuk goes after specific businesses with little room for operational disruption and is among the most profitable incarnations of ransomware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in Chicago and has about 500 staff members. The Ryuk event had frozen all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end utilized Progent.

"I cannot speak enough in regards to the help Progent gave us during the most critical time of (our) company's life. We had little choice but to pay the Hackers except for the confidence the Progent experts afforded us. The fact that you could get our e-mail and critical applications back sooner than one week was incredible. Every single consultant I spoke to or texted at Progent was hell bent on getting our system up and was working all day and night on our behalf."

Progent worked with the customer to rapidly get our arms around and prioritize the critical services that needed to be restored in order to resume company operations:

  • Active Directory
  • Email
  • Financials/MRP
To start, Progent adhered to ransomware incident response best practices by halting lateral movement and removing active viruses. Progent then started the process of rebuilding Microsoft AD, the heart of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Active Directory, and the client's MRP applications used SQL Server, which needs Active Directory for access to the databases.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then performed reinstallations and storage recovery of key systems. All Microsoft Exchange Server data and attributes were intact, which facilitated the restore of Exchange. Progent was also able to find local OST files (Microsoft Outlook Offline Folder Files) on user PCs and laptops to recover email messages. A recent offline backup of the customer's accounting/ERP systems made it possible to restore these vital applications back online. Although a large amount of work was left to recover fully from the Ryuk virus, essential systems were returned to operations quickly:

"For the most part, the production manufacturing operation showed little impact and we made all customer shipments."

Throughout the next few weeks critical milestones in the recovery project were accomplished through close cooperation between Progent consultants and the client:

  • Self-hosted web applications were brought back up without losing any information.
  • The MailStore Exchange Server with over 4 million historical messages was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the user desktops and notebooks were operational.

"So much of what transpired in the initial days is mostly a fog for me, but my management will not forget the countless hours each and every one of you accomplished to give us our business back. I have been working together with Progent for the past ten years, possibly more, and every time I needed help Progent has shined and delivered. This time was the most impressive ever."

A probable enterprise-killing disaster was dodged through the efforts of results-oriented professionals, a wide array of knowledge, and tight teamwork. Although in post mortem the crypto-ransomware virus attack described here could have been prevented with modern security technology and best practices, user education, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, remember that Progent's team of experts has extensive experience in crypto-ransomware virus blocking, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were helping), thanks very much for letting me get some sleep after we got over the initial fire. Everyone did an amazing job, and if anyone that helped is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Belo Horizonte
For ransomware system restoration services in the Belo Horizonte metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent offers nationwide online phone support and consulting services for companies who operate Apple Mac networks or whose information systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's engineers can provide Apple macOS and Mac OS X clients a variety of IT services such as desktop support, upgrading to the current edition of OS X from legacy editions of Mac, plus help with Apple macOS and OS X application software. Progent can also help your business with Apple iPhone and iPad support, or moving to iCloud services. Online technical support offers maximum return for your information technology dollar by extending client productivity and shortening the hours billed for network repair services. Sophisticated online access tools and experienced service specialists and engineers allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In most of cases your IT problems can be remediated over the phone or through a combination of telephone help and remote access. Progent can make available Cisco CCIE infrastructure experts and CISM certified security specialists to assist with the most difficult system issues.

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  • Duo MFA and Single Sign-on (SSO) Support
    Duo Multi-factor Authentication Support and Integration

    Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices.

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  • Solaris with Windows Consulting Windows and Solaris Technology Consulting
  • SonicWall Capture ATP Technical Support Services Emergency SonicWall TZ500 Firewall Firewall Configure
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  • Specialists 802.11ax Migration Cisco wireless controller Online Support Services
  • Specialists Microsoft Windows 2000 Windows 2000 Technical Support
  • Sun Solaris Network Consultant Security Company Solaris
  • Support Outsourcing Microsoft LCS Server IM Microsoft Live Communications Server Consultant Services
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  • Suse Linux On-site Technical Support Computer Consulting Redhat Linux

  • Microsoft Certified SCVMM Support and Help
    SCVMM 2012 Virtual Switch Engineer

    Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help you to move from an older edition of SCVMM or from another virtualization management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you realize maximum return on investment.

  • Suse Linux, Solaris, UNIX Integration Fedora Linux, Sun Solaris, UNIX Online Help Belo Horizonte, Estado de Minas Gerais

  • 24/7 Microsoft ISA 2004 Server Support Outsourcing
    Microsoft Proxy Server Professionals

    Progent's Microsoft certified professionals provide small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can protect your IT system from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which enables these products to detect many threats that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through experienced planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

  • Symantec Security Services VPN Security Network Security Test
  • Technology Professional Azure hybrid cloud solutions Azure Hybrid integration Consult
  • Top Custom Software Engineer Development Software
  • Top Integration Support System Center 2016 Business Continuity Remote Support System Center 2016 Amazon AWS Integration
  • Top ProSight Reporting SentinelOne Remote Network Monitoring Online Troubleshooting ProSight Reporting ConnectWise Manage Ticketing Online Help
  • Top Quality Belo Horizonte Offsite Workforce Security Solutions Assistance Belo Horizonte Remote Workforce Belo Horizonte Guidance - Network Security Systems Consulting Experts Belo Horizonte, MG
  • Top Quality Flexential Tampa Internet Data Center Consultant Services Consultants Flexential Internet Data Center
  • Top Quality Server Management Configuration Server Management Engineers
  • Top Rated Connecticut Computer Support Consultants CISM Security Security Indiana Server Help
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  • UNIX Security Firm UNIX Protection
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  • Urgent At Home Workers Belo Horizonte Consulting Services - IP Voice Systems Consulting Experts Belo Horizonte Teleworkers VoIP Solutions Guidance Belo Horizonte, MG
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  • CISA Certified Security Expert Google Cloud hybrid cloud integration Consultant Services
    Technology Professional Google Cloud Security

    Progent offers cost-effective online and on-premises consulting to assist organizations to move any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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  • Windows 10 Professional Microsoft and Cisco Certified Consultant Services Microsoft Windows 10 Configuration Manager
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    Technology Consulting Services Microsoft Dynamics CRM

    Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive customer relationships. Built-in Sales and Customer Service modules enable employees to share information to help promote sales success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your marketing or customer support data.

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  • Windows Hyper-V 2016 PowerShell Professionals Hyper-V 2016 Failover Clusters Integration
  • Windows Server 2008 BranchCache Consultant Services Setup and Support Microsoft Windows 2008 R2
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  • Windows Server 2012 Consultancies Belo Horizonte Belo Horizonte, Estado de Minas Gerais Windows Server 2016 Computer Network Firms
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  • Support and Setup Cloud Backup Security
    ProSight Data Protection Services ECHO BDR Solutions Consulting Services

    ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information.

  • Windows SharePoint Services Support and Help SharePoint Portal Server Online Support Services
  • Wireless Link Help and Support Wireless Link Integration
  • Work at Home Employees Guidance near Belo Horizonte - Conferencing Solutions Expertise Belo Horizonte, State of Minas Gerais Belo Horizonte, State of Minas Gerais Belo Horizonte Offsite Workforce Voice/Video Conferencing Systems Expertise
  • Minas Gerais Belo Horizonte Netwalker Crypto-Ransomware Data-Recovery
  • Work from Microsoft Certified Telecommuting Jobs Careers Home Based Network Consultant
  • Belo Horizonte Ryuk Ransomware Infection Mitigation Case Study Belo Horizonte, State of Minas Gerais
  • Zero Trust Cybersecurity Professional Duo Multi-factor Authentication Support and Setup
  • Zero Trust Cybersecurity Professional Technology Consulting Services Duo Multi-factor Authentication
  • macOS Education Mac OS X Education
  • Belo Horizonte Phobos Crypto-Ransomware Mitigation Belo Horizonte, MG

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