Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that presents an enterprise-level danger for businesses of all sizes unprepared for an assault. Multiple generations of crypto-ransomware like the Dharma, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and still inflict destruction. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as more as yet unnamed newcomers, not only encrypt on-line data files but also infect any configured system protection mechanisms. Data synched to the cloud can also be encrypted. In a poorly designed system, this can render any restoration impossible and effectively knocks the network back to zero.

Getting back services and data after a crypto-ransomware outage becomes a race against time as the targeted organization struggles to stop lateral movement and remove the ransomware and to resume enterprise-critical operations. Because ransomware takes time to move laterally, attacks are frequently sprung at night, when successful penetrations in many cases take more time to notice. This compounds the difficulty of rapidly marshalling and orchestrating a capable mitigation team.

Progent provides an assortment of solutions for securing Belo Horizonte enterprises from crypto-ransomware attacks. Among these are user training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to detect and extinguish day-zero modern malware attacks. Progent also can provide the services of seasoned crypto-ransomware recovery consultants with the skills and commitment to reconstruct a breached environment as soon as possible.

Progent's Ransomware Recovery Help
Following a ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will return the keys to unencrypt any or all of your information. Kaspersky determined that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The alternative is to piece back together the key elements of your Information Technology environment. Without access to complete data backups, this calls for a wide range of skill sets, well-coordinated team management, and the willingness to work 24x7 until the job is over.

For decades, Progent has made available professional IT services for companies throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded top certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of expertise affords Progent the capability to quickly determine important systems and integrate the surviving parts of your computer network environment following a ransomware penetration and rebuild them into a functioning network.

Progent's ransomware group has state-of-the-art project management systems to orchestrate the complicated restoration process. Progent understands the urgency of acting quickly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get the most important applications back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A customer escalated to Progent after their company was crashed by the Ryuk ransomware. Ryuk is believed to have been created by Northern Korean state sponsored criminal gangs, possibly adopting technology exposed from the United States National Security Agency. Ryuk targets specific organizations with little tolerance for operational disruption and is among the most profitable versions of ransomware viruses. Headline targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago with about 500 employees. The Ryuk attack had shut down all company operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the time of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and wishfully thinking for the best, but ultimately called Progent.

"I can't speak enough in regards to the care Progent gave us during the most critical time of (our) company's existence. We may have had to pay the Hackers except for the confidence the Progent team afforded us. That you could get our e-mail and critical applications back into operation sooner than seven days was incredible. Each expert I interacted with or e-mailed at Progent was totally committed on getting us operational and was working all day and night on our behalf."

Progent worked with the customer to quickly determine and prioritize the critical systems that needed to be addressed in order to resume business functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Financials/MRP
To get going, Progent adhered to ransomware event mitigation best practices by stopping lateral movement and removing active viruses. Progent then began the steps of bringing back online Microsoft Active Directory, the core of enterprise systems built on Microsoft Windows technology. Exchange email will not function without Active Directory, and the customer's MRP system used Microsoft SQL, which depends on Active Directory for authentication to the database.

Within 2 days, Progent was able to recover Active Directory to its pre-intrusion state. Progent then completed reinstallations and storage recovery of essential systems. All Exchange Server schema and configuration information were intact, which facilitated the restore of Exchange. Progent was able to locate non-encrypted OST files (Microsoft Outlook Offline Folder Files) on staff PCs to recover email data. A recent off-line backup of the client's accounting/ERP systems made it possible to recover these vital services back available to users. Although major work still had to be done to recover fully from the Ryuk attack, core systems were restored quickly:

"For the most part, the production operation never missed a beat and we delivered all customer sales."

Throughout the following couple of weeks critical milestones in the restoration process were completed through tight cooperation between Progent consultants and the customer:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory functions were 100% functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the user workstations were being used by staff.

"So much of what was accomplished during the initial response is nearly entirely a haze for me, but my team will not forget the countless hours all of your team accomplished to give us our business back. I have entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

A probable business-killing disaster was avoided through the efforts of results-oriented experts, a wide array of knowledge, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware incident described here should have been identified and disabled with modern security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well designed security procedures for data protection and applying software patches, the reality is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of experts has substantial experience in ransomware virus blocking, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), I'm grateful for making it so I could get some sleep after we made it through the initial push. All of you did an fabulous effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Belo Horizonte
For ransomware recovery consulting in the Belo Horizonte metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.

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    Progent's Cisco-certified Wi-Fi integration experts can assist organizations to configure, administer, and debug Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to assist organizations of any size to design, implement, administer, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier versions of Data Protection Manager or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for resolving especially challenging problems, or comprehensive project management support. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Progent's Technical Response Center provides national remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support professionals provide telephone help and remote secure network connection to troubleshoot and resolve network problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide support professionals makes it possible to escalate even the most difficult network issues to qualified specialists as needed.

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    If your business computer system mixes Solaris platforms with Windows, Progent can show you how to integrate your computers into a unified environment that allows all your operating systems to coexist for easy administration, seamless dataflow, high reliability, enhanced performance, and strong protection. Progent's Sun Solaris and MS Windows integration assistance services feature network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, on-site technical support, and Contact Center services.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can streamline network management and lower equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the common errors small companies make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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