Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that poses an extinction-level danger for businesses of all sizes vulnerable to an assault. Different iterations of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and still cause destruction. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus daily as yet unnamed viruses, not only do encryption of online files but also infiltrate any available system restores and backups. Data replicated to the cloud can also be rendered useless. In a vulnerable data protection solution, this can render any restoration hopeless and basically sets the network back to zero.

Recovering services and data after a ransomware outage becomes a sprint against time as the targeted business fights to stop the spread and cleanup the ransomware and to resume business-critical activity. Because ransomware takes time to replicate, assaults are often launched during nights and weekends, when attacks typically take more time to notice. This multiplies the difficulty of quickly mobilizing and coordinating a capable response team.

Progent offers an assortment of support services for protecting Belo Horizonte enterprises from crypto-ransomware penetrations. These include staff training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of next-generation security appliances with artificial intelligence capabilities to automatically discover and suppress zero-day cyber attacks. Progent in addition can provide the services of veteran ransomware recovery professionals with the talent and perseverance to reconstruct a compromised environment as soon as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a crypto-ransomware penetration, paying the ransom in cryptocurrency does not guarantee that merciless criminals will respond with the needed keys to decipher any or all of your files. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The alternative is to re-install the key components of your IT environment. Without the availability of essential system backups, this calls for a broad complement of skill sets, professional team management, and the willingness to work non-stop until the recovery project is over.

For decades, Progent has provided professional IT services for companies throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of expertise gives Progent the skills to efficiently determine necessary systems and organize the surviving pieces of your Information Technology environment after a ransomware penetration and configure them into an operational system.

Progent's recovery team of experts deploys top notch project management tools to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly and together with a client's management and Information Technology staff to assign priority to tasks and to get critical services back on line as fast as possible.

Business Case Study: A Successful Ransomware Intrusion Response
A small business escalated to Progent after their company was attacked by the Ryuk ransomware virus. Ryuk is thought to have been created by North Korean state sponsored hackers, possibly using techniques leaked from the U.S. NSA organization. Ryuk goes after specific organizations with little or no room for operational disruption and is one of the most lucrative instances of ransomware malware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company located in the Chicago metro area and has around 500 workers. The Ryuk attack had paralyzed all essential operations and manufacturing capabilities. Most of the client's data protection had been online at the start of the attack and were destroyed. The client considered paying the ransom (in excess of $200K) and wishfully thinking for good luck, but ultimately reached out to Progent.


"I cannot speak enough about the support Progent gave us during the most critical period of (our) company’s existence. We may have had to pay the criminal gangs if it wasn’t for the confidence the Progent group afforded us. The fact that you were able to get our messaging and important applications back online sooner than seven days was amazing. Every single staff member I talked with or messaged at Progent was totally committed on getting us back online and was working all day and night to bail us out."

Progent worked with the customer to quickly understand and assign priority to the mission critical services that had to be restored in order to continue business functions:

  • Active Directory (AD)
  • Exchange Server
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes event mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then initiated the steps of recovering Microsoft AD, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange email will not operate without AD, and the client's MRP software utilized SQL Server, which needs Active Directory for access to the database.

Within two days, Progent was able to restore Active Directory to its pre-attack state. Progent then charged ahead with reinstallations and hard drive recovery of critical systems. All Microsoft Exchange Server data and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to locate non-encrypted OST files (Outlook Email Offline Data Files) on team PCs in order to recover mail data. A not too old off-line backup of the client's accounting/MRP systems made them able to recover these vital services back online for users. Although a lot of work needed to be completed to recover totally from the Ryuk event, critical systems were recovered quickly:


"For the most part, the production operation was never shut down and we did not miss any customer shipments."

Over the next few weeks important milestones in the restoration project were achieved through close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were restored without losing any information.
  • The MailStore Exchange Server with over 4 million archived emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were completely functional.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Most of the desktop computers were fully operational.

"So much of what occurred during the initial response is mostly a haze for me, but our team will not soon forget the care all of you put in to help get our company back. I have been working with Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This event was a life saver."

Conclusion
A likely business disaster was averted by results-oriented professionals, a wide spectrum of subject matter expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware incident detailed here should have been identified and stopped with modern cyber security technology and recognized best practices, user and IT administrator education, and properly executed incident response procedures for backup and proper patching controls, the fact remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of professionals has a proven track record in ransomware virus defense, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), thanks very much for making it so I could get rested after we made it past the initial push. Everyone did an amazing job, and if any of your guys is in the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Online Technical Support prime infrastructure 24-Hour Consulting wireless controller
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  • Outlook Web Access, OWA Configuration Services Spam Filtering Technology
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  • Microsoft and Apple Mac Desktop Upgrade
    24x7 Microsoft and Apple Mac Desktop Computer Consulting Firm

    Progent offers a broad array of affordable consulting and support services to assist you to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or remote assistance for individual computers or notebooks or work with you to design and implement a large-scale rollout of new or updated OS software and applications. Progent can also provide consultants and technicians to help your company to prepare for and complete an office move or merger organized to cause the least possible disruption of your productivity.

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  • Technical Support VMM Database
    Microsoft Virtual Machine Manager IT Consultant

    Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to move from an older version of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you get maximum business value.

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  • Remote Support Microsoft 365 Hybrid Solutions Top Ranked Office 365 Word Integration Support
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  • Rio de Janeiro, State of Rio de Janeiro 24/7 Belo Horizonte Ryuk Crypto-Ransomware Documentation Belo Horizonte, State of Minas Gerais Belo Horizonte Dharma Ransomware Forensics
  • SCVMM 2012 Virtual Switch IT Consultants System Center 2012 Virtual Machine Manager Computer Consulting
  • SQL 2008 Reporting Services Programming Firm Microsoft SQL Server Information Technology Outsourcing Company
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  • Services Cybersecurity Architecture CISSP-ISSAP Cybersecurity Architecture Consulting
  • SharePoint 2019 Workflow Manager Specialist SharePoint Online Migration Information Technology Consulting
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  • Small Business IT Consulting Small Business Solution Provider
  • Top Rated Belo Horizonte Dharma Ransomware Removal
  • Small Business Migration Consultants Solution Provider Small Business

  • Network Consultant Career
    Microsoft Consultant Part Time Jobs

    Progent is hiring a variety of full-time workers including solutions-driven Microsoft Certified Systems Engineers; network consultants with Cisco CCDP or CCIE certification; and specialists in fault-tolerant system architecture with experience in mobile connectivity, wireless networking, high-availability systems, disaster recovery planning, data protection, and VMware technology. We are also hiring workstation support experts, remote troubleshooting specialists, and CISSP or CISM certified security consultants. Progent is also hiring veteran managers and administrators able to perform efficiently in Progent's dynamic, virtual office model. Progent works with independent consultants who have specialized knowledge and working experience in high-demand IT topics beyond our primary service concentration. Our Experts Group hires freelance consultants who can provide consulting and programming services for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have deep expertise with non-Microsoft platforms such as Linux derivatives, Macintosh, or Sun, or offer expert help in areas such as telecom, web design, EDI, eCommerce, or dbm programming. Freelance consultants premier by us coordinate with our full-time professionals to deliver comprehensive IT services for small business networks.

  • Small Office Small Business IT Outsourcing Firm Top Ranked Small Office Security Consultants
  • Smartphone patch management Professional Security patch management Consultancy
  • Solaris with Windows Engineer Consultant Services Windows and UNIX
  • Specialist Hosting for Exchange Consultants Microsoft Exchange Hosting
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  • Support Firm Cisco Belo Horizonte, Estado de Minas Gerais Information Technology Outsourcing Cisco Belo Horizonte-Contagem

  • Best Linux Network Monitoring Support and Setup
    24/7 MRTG Information Technology Consulting

    Network monitoring commonly involves observing a network’s resource utilization in order to uncover throughput bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that work under Linux and can be deployed to monitor multi-OS networks where Linux and Windows operate together. Progent's network support engineers can help you use both these tools to optimize and repair your network. Progent's UNIX support professionals provide small companies and developers assistance with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based products.

  • System Center 2012 Operations Manager Specialist Immediate System Center Management Packs Engineer
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  • Belo Horizonte MongoLock Ransomware Removal Belo Horizonte, Estado de Minas Gerais
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  • Top Belo Horizonte Ransomware Spora Susceptibility Report Belo Horizonte Crypto-Ransomware Infection Review Belo Horizonte, State of Minas Gerais
  • Top Ranked Professional Microsoft Exchange 2003 Upgrade Microsoft Exchange IT Services
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  • Top Rated Nagios Network Consultant MRTG for Linux Professionals
  • Top Rated Windows 8.1 Remote Desktop Network Consulting Service CCIE Expert Certified Configuration Microsoft Windows 8.1 Migration
  • Trend Micro Scanmail On-Call Services Remote and Mobile Email Access IT Specialist
  • UNIX Upgrade Consultants Solaris-Windows Migration Consulting
  • Upgrade Consultant Exchange 2000 Microsoft Exchange 2000 Upgrade Network Engineer
  • Urgent Google GCP Cloud integration Technology Professional Microsoft Certified Expert Google Cloud App Migration Consultant Services
  • Urgent Small Office Computer Consulting Services Small Business Small Business Small Business IT Consultant

  • Exchange 2019 Microsoft 365 Integration Technology Consulting
    Exchange 2019 Cloud Voicemail Remote Consulting

    Progent can assist you in any facet of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring HLB; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook clients.

  • Virtual Office Microsoft Consultant Positions Home Based Senior Network Engineer Telecommuter Jobs

  • Microsoft Certified Expert Professional Windows 2019
    Windows Server 2019 with Linux Technology Consulting Services

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.

  • Wi-Fi 6 LAN controller Integration Services 3504 wireless controller Online Consulting
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  • Windows Server 2008 Security Network Consultant Microsoft Windows 2008 R2 Configuration

  • Professionals WSUS
    24 Hour SUS Engineer

    Microsoft Windows Server Update Services enables network managers to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft Windows Server Update Services deployment, setting up user's computers, defining the Group Policy parameters, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your network environment.

  • Windows Server 2012 R2 Configuration Manager Remote Consulting Windows Server 2012 R2 Hyper-V Virtual Switch Network Consultant
  • Emergency Belo Horizonte Egregor Crypto-Ransomware Mitigation
  • Windows Server 2019 Kubernetes Containers Configuration Windows Server 2019 upgrade On-site Technical Support
  • Wireless Security Professional Security Audit Consult
  • infrastructure documentation management Specialists client credential management Consultant
  • network piloting Lab Consulting Services application Testing Lab Technology Professional
  • virtual application delivery Specialist XenDesktop Computer Consultants

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