Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an extinction-level danger for organizations poorly prepared for an attack. Multiple generations of ransomware such as CryptoLocker, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for years and continue to inflict damage. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus daily as yet unnamed viruses, not only encrypt on-line critical data but also infect any accessible system protection mechanisms. Information synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected system, this can make automated restoration hopeless and basically knocks the datacenter back to square one.

Getting back on-line services and data following a ransomware event becomes a race against the clock as the targeted business struggles to contain the damage and remove the crypto-ransomware and to restore mission-critical operations. Because crypto-ransomware needs time to spread, penetrations are usually launched on weekends, when successful attacks may take longer to notice. This multiplies the difficulty of promptly assembling and orchestrating a capable response team.

Progent offers a variety of services for securing Belo Horizonte enterprises from ransomware events. These include staff education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to discover and suppress day-zero malware attacks. Progent also provides the assistance of expert ransomware recovery consultants with the track record and perseverance to reconstruct a compromised network as urgently as possible.

Progent's Ransomware Recovery Services
Following a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will return the needed codes to unencrypt all your files. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never recovered their data even after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to piece back together the key components of your Information Technology environment. Absent the availability of essential information backups, this requires a wide complement of skills, well-coordinated team management, and the willingness to work continuously until the job is finished.

For decades, Progent has offered certified expert Information Technology services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of expertise affords Progent the capability to efficiently ascertain important systems and organize the surviving components of your network environment after a crypto-ransomware event and configure them into an operational network.

Progent's ransomware group uses state-of-the-art project management tools to orchestrate the sophisticated restoration process. Progent appreciates the urgency of acting swiftly and together with a client's management and Information Technology resources to assign priority to tasks and to get essential services back on line as soon as humanly possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A small business contacted Progent after their network system was crashed by Ryuk ransomware virus. Ryuk is believed to have been launched by Northern Korean state criminal gangs, suspected of using algorithms leaked from America's NSA organization. Ryuk attacks specific companies with little tolerance for disruption and is among the most profitable instances of ransomware. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in the Chicago metro area with around 500 employees. The Ryuk attack had frozen all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (more than $200,000) and wishfully thinking for the best, but in the end engaged Progent.

"I can't tell you enough in regards to the care Progent provided us throughout the most fearful time of (our) company's life. We had little choice but to pay the Hackers if not for the confidence the Progent team gave us. The fact that you were able to get our messaging and essential servers back on-line sooner than 1 week was incredible. Each expert I got help from or texted at Progent was urgently focused on getting us operational and was working all day and night to bail us out."

Progent worked hand in hand the client to quickly identify and assign priority to the most important services that needed to be addressed to make it possible to restart departmental functions:

  • Windows Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes event mitigation best practices by isolating and clearing infected systems. Progent then began the steps of rebuilding Active Directory, the heart of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the client's accounting and MRP software utilized Microsoft SQL, which requires Active Directory services for authentication to the data.

Within two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then assisted with rebuilding and hard drive recovery of needed applications. All Exchange ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to assemble local OST files (Microsoft Outlook Off-Line Folder Files) on team PCs in order to recover mail data. A recent offline backup of the client's manufacturing systems made it possible to recover these essential services back online for users. Although significant work remained to recover completely from the Ryuk attack, critical services were recovered rapidly:

"For the most part, the production manufacturing operation ran fairly normal throughout and we made all customer orders."

Throughout the next few weeks key milestones in the restoration project were accomplished through tight cooperation between Progent team members and the client:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were completely functional.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Ninety percent of the desktops and laptops were being used by staff.

"A huge amount of what happened those first few days is nearly entirely a haze for me, but I will not soon forget the urgency each of your team put in to give us our company back. I have entrusted Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a stunning achievement."

A probable enterprise-killing disaster was evaded due to hard-working experts, a broad range of knowledge, and tight teamwork. Although upon completion of forensics the ransomware penetration detailed here could have been blocked with current cyber security systems and best practices, user training, and well designed security procedures for data backup and proper patching controls, the fact remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of experts has substantial experience in ransomware virus defense, removal, and information systems restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for making it so I could get some sleep after we got through the initial push. All of you did an amazing job, and if anyone is around the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Belo Horizonte
For ransomware cleanup expertise in the Belo Horizonte area, call Progent at 800-462-8800 or go to Contact Progent.

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