Immediate Remote Support for Belo Horizonte Minas Gerais Computer Networks
Urgent Phone Support for Belo Horizonte NetworksFor organizations located in Belo Horizonte Minas Gerais, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes somehow turn into large bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent's Technical Response Center can connect to your company's system remotely without breaching corporate security.

Progent's powerful technical support reporting system stores comprehensive records describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to every client by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently exploitable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive support databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best resolutions in the least time.

Online services provided by Progent to clients in Belo Horizonte Minas Gerais include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. The ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk offers a smooth extension of your core support group. Client interaction with the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, performance measurement, and management of the service database are cohesive whether incidents are resolved by your in-house IT support staff, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and training. For details about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in Belo Horizonte Minas Gerais quick contact with a reliable network service resource with years of experience delivering phone consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a major contributor to business productivity, and Progent's goal is to resolve instead of simply annotate technical problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off stressful and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a variety of platforms.
How Your Belo Horizonte Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists can provide professional and affordable system help whenever your business has to have it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Belo Horizonte company works with a local independent support technician or maintains a full time organization that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for Belo Horizonte Minas Gerais
Progent's phone help, Internet-based repair, network security consulting, and system management services give businesses in Belo Horizonte Minas Gerais unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your office world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by technology originally produced by Connectix, provides the power needed to carry out server consolidation, application upgrade, and server isolation projects via virtualization technology in an enterprise-ready IT environment with high scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in application development and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can assist your company to evaluate and deploy Microsoft Virtual Server 2005.

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    Progent's Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by outside and internal sources. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which allows these products to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and integration of Forefront TMG and ISA Servers. Progent's Microsoft consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

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