Fast Online Troubleshooting for Belo Horizonte Minas Gerais IT Networks
For companies located in Belo Horizonte Minas Gerais, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology needed to solve the majority of network problems quickly. This lowers immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs manage to end up as large invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's system remotely without compromising corporate security.
Progent's sophisticated technical support reporting system keeps comprehensive records for all support that Progent's clients have received. Progent's team engineers have access to the specifics of assistance rendered to each customer by every Progent consultant. This database of anomalies and responses is structured as a quickly searchable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at the best resolutions quickly.
Online technical services offered by Progent to companies in Belo Horizonte Minas Gerais include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network planning, integration, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience enables them to fix problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of state-of-the-art on-line support technology to perform fast, safe, and affordable diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure devices. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies including network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Belo Horizonte Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of veteran information technology consultants offers your clients in Belo Horizonte Minas Gerais quick contact with a dependable support resource with substantial experience offering phone help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's target is to resolve rather than simply report network problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By detecting looming trouble spots before they result in network outages, remote monitoring can ward off inconvenient and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Belo Horizonte Minas Gerais, Progent's online network support engineers are ready to provide expert and economical IT help the instant your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Belo Horizonte company relies on a local independent support technician or employs an in-house organization that know how to deal with common computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Businesses in Belo Horizonte Minas Gerais
Progent's online support services enable your Belo Horizonte company to have the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
With most organizations in Belo Horizonte Minas Gerais, nearby network service resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. However, serious problems can spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online service specialists offer an easy, fast, and budget-friendly way to augment your local help and to pass on valuable information to increase your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices commonly rely on individual freelance service providers. While freelance consultants have smaller internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Growth
Companies typically begin with an IT architecture created on a modest budget. Without a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed systems need careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and archiving service records allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.