Fast and Affordable Remote Help for Belo Horizonte Minas Gerais Networks
For businesses located in Belo Horizonte Minas Gerais, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts provide exceptional value because they possess the real-world background and have access to the advanced tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to connect to your system remotely without breaching network security.
Progent's advanced service database application includes extensive histories of the support that Progent's clients have received. Progent's staff consultants have access to the records of all help delivered to every Progent client by every Progent consultant. This archive of issues and fixes is structured as a quickly exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.
Remote services available from Progent to customers in Belo Horizonte Minas Gerais include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. CCIEs know how to resolve even the most challenging challenges surrounding network design, integration, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their deep expertise allows them to solve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art remote support tools to provide fast, secure, and economical diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of connectivity products by delivering consulting services that include:
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, Linux network against assaults or help your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover thorough data security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Belo Horizonte Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk application software to meet the unique requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk team to deal with high-demand events like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals gives your customers in Belo Horizonte Minas Gerais quick assistance from a reliable network service resource with extensive background delivering phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's aim is to resolve instead of simply record technical problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth engineering support and education in special business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive and automated. By detecting looming issues before they result in downtime, system monitoring can avoid stressful and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support multiple platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Belo Horizonte Minas Gerais, Progent's phone-based network support engineers can deliver professional and affordable system help whenever your organization has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Belo Horizonte organization deals with a regular freelance consultant or employs a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to deal with sudden system crises or particularly complex integration problems.
Advantages of Progent's Network Help for Organizations in Belo Horizonte Minas Gerais
Progent's online network troubleshooting services allow your Belo Horizonte organization to enjoy the benefits of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most organizations in Belo Horizonte Minas Gerais, nearby network service resources, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of network problems. However, serious problems sometimes occur when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online support professionals offer a convenient, fast, and budget-friendly solution to augment your regular resources and to pass on useful information to improve your capability to deal with future issues locally.
- Less Dependence on Freelance Service Providers
For network support, smaller companies commonly depend on independent freelance consultants. While independent service people have smaller overhead than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve help may force your company to go without help during an IT crisis. As your business expands, system downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Companies often start with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed environments need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle current business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is motivated to sell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each client. The discipline of documenting and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.