Fast and Affordable Online Support for Belo Horizonte Minas Gerais Computer Networks
For organizations located in Belo Horizonte Minas Gerais, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they possess the practical experience and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate situations where fast solutions somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven processes which permit the highest level of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your system without breaching network security.
Progent's sophisticated service database system stores thorough documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance rendered to every client by every Progent consultant. This archive of trouble tickets and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with the best resolutions in the least time.
Remote services available from Progent to customers in Belo Horizonte Minas Gerais include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most complex issues associated with network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent value because their deep expertise allows them to solve problems rapidly. In common instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's top-selling family of networking products by providing services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to recover rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive network security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Belo Horizonte Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software products to address the particular requirements of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk group during high-demand scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals gives your clients in Belo Horizonte Minas Gerais quick communication with a large technical support group with substantial background offering telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's goal is to fix rather than merely track network issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists are ready to provide effective and affordable IT help the instant your company needs it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Belo Horizonte company has a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Belo Horizonte Minas Gerais
Progent's online support services enable your Belo Horizonte organization to have the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by being more available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your local IT resources
For most businesses in Belo Horizonte Minas Gerais, local computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. However, serious problems might occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call service professionals offer an easy, fast, and budget-friendly solution to augment your local resources and to pass on valuable knowledge to improve your ability to handle future problems in-house.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often rely on independent freelance consultants. Although independent service people have smaller internal costs than big support organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your company to go without assistance during an IT crisis. As your company grows, network unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup support experts to insure your IT system stays up and running.
- Build a Scalable Basis for Smooth Expansion
Companies often start with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly built systems need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can offer the stable foundation to meet vital business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.