Fast and Affordable Remote Help for Belo Horizonte Minas Gerais Information Networks
For organizations located in Belo Horizonte Minas Gerais, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they have the practical background and have access to the advanced technology required to resolve most information system issues rapidly. This reduces direct expenses since service calls use up minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which allow the highest degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent's remote service group can interface to your company's environment without compromising network security.
Progent's proven technical support reporting system includes comprehensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to each customer by any Progent engineer. This archive of issues and fixes is organized as a conveniently retrievable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' internal support staff so Progent's online consulting specialists can find optimal resolutions in the least time.
Remote support services provided by Progent to businesses in Belo Horizonte Minas Gerais include:
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Authorized MS Windows Support
Progent's Microsoft-expert remote service experts can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist your business to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging problems surrounding network infrastructure planning, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value since their deep experience allows them to resolve problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system via the latest on-line support tools in order to provide quick, safe, and affordable analysis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading selection of networking appliances by providing services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to identify and isolate infected devices and guard undamaged assets from being penetrated. If your Belo Horizonte network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Belo Horizonte organization to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity experts have the broad selection of skills necessary to rebuild all critical facets of a targeted network quickly and with little data loss. To find out more, see Progent's ransomware removal and operational restoration expertise.
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CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to clean up rapidly following a damaging breach. Security solutions offered by Progent cover comprehensive data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, apps, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a device that only you possess and that uses a different network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
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Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can guide you in establishing an effective new Call Center or improving your current organization, evaluating or customizing Call Center software products to handle the unique demands of your corporation, or providing temporary phone support staff to work with your internal Help Desk team to handle high-demand scenarios such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology professionals gives your workers in Belo Horizonte Minas Gerais quick communication with a reliable technical support resource with years of experience delivering telephone-based support and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's policy is to resolve rather than just record technical issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By exposing potential problems before they cause network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by multiple platforms.
How Your Belo Horizonte Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Belo Horizonte Minas Gerais, Progent's online network support specialists are ready to provide effective and economical system help the moment your business has to have it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Belo Horizonte business has a regular freelance support technician or employs a full time organization that can handle typical network issues, Progent's Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve unexpected system crises or especially tough integration projects.
Benefits of Progent's Network Help for Offices in Belo Horizonte Minas Gerais
Progent's online network troubleshooting services allow your Belo Horizonte business to realize the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
With most companies in Belo Horizonte Minas Gerais, local computer support providers, whether represented by outside consultants or an in-house IT staff, can handle typical network problems. However, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online service experts offer an easy, quick, and affordable way to supplement your regular resources and to transfer useful information to improve your capability to resolve future problems in-house.
- Less Dependence on Individual Consultants
For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people have less overhead than big consulting companies and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT system implemented on a modest budget. Without a robust framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can provide the solid foundation to handle current business requirements and simplify future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoft's powerful server products with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to every customer. The practice of documenting and organizing service activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.