Fast Online Technical Support for Belo Horizonte Minas Gerais Information Networks
For businesses in Belo Horizonte Minas Gerais, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts provide excellent value because they possess the practical experience and have access to the sophisticated technology required to resolve the majority of information system problems quickly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick solutions manage to turn into large bills. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating corporate security.
Progent's sophisticated customer support reporting application keeps detailed histories describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of support provided to every Progent client by every engineer. This history of trouble tickets and fixes is structured as a readily exploitable proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support databases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.
Online support available from Progent to clients in Belo Horizonte Minas Gerais include:
Certified Windows Expertise
Progent's Microsoft-expert online service professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of platform support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to help you business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. CCIEs can handle the most challenging challenges surrounding network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs are an excellent value because their depth of expertise permits them to solve problems quickly. In typical instances, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network using advanced on-line troubleshooting tools to provide fast, secure, and economical analysis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity products by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online help troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of important files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Belo Horizonte Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced network professionals gives your computer users in Belo Horizonte Minas Gerais instant contact with a large technical support group with substantial experience delivering telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a key contributor to company productivity, and Progent's intent is to resolve and not merely record technical issues.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so that your computer maintenance is proactive and automated. By spotting looming issues before they evolve into network outages, remote monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Belo Horizonte organization deals with a local independent consultant or employs an in-house organization that know how to handle ordinary network problems, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to deal with unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Organizations in Belo Horizonte Minas Gerais
Progent's online technical help services allow your Belo Horizonte company to experience the benefits of timely, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most organizations in Belo Horizonte Minas Gerais, local computer support resources, whether represented by freelance consultants or an internal maintenance staff, can handle typical network issues. However, serious problems might occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support professionals give you a convenient, fast, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to improve your capability to resolve future issues locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your network grows, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Businesses often begin with an IT system implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These badly designed environments require careful analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture that can provide the stable foundation to handle current business requirements and ease downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses need advice and technical training to navigate through an ever more complex array of technology options capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the best interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, in the trenches of IT support, executing a wide variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.