Immediate Remote Support for Belo Horizonte Minas Gerais Computer Networks
For organizations located in Belo Horizonte Minas Gerais, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes somehow turn into large bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent's Technical Response Center can connect to your company's system remotely without breaching corporate security.
Progent's powerful technical support reporting system stores comprehensive records describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to every client by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently exploitable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive support databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best resolutions in the least time.
Online services provided by Progent to clients in Belo Horizonte Minas Gerais include:
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Authorized MS Windows Experts
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help you business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to find solutions for problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your network using sophisticated remote support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure appliances by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to locate and quarantine infected devices and guard clean assets from being penetrated. If your Belo Horizonte system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can help your Belo Horizonte company to restore a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's team of IT security experts have the broad range of knowledge required to rebuild all vital components of a targeted system rapidly and with minimal loss of data. To find out more, see Progent's ransomware removal and business continuity services.
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CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to recuperate rapidly following a damaging breach. Security solutions available from Progent cover in depth data security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration

Progent offers advanced remote support services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration with on-prem Exchange environments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to address a broad spectrum of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. The ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
Progent's Co-managed Service Desk offers a smooth extension of your core support group. Client interaction with the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, performance measurement, and management of the service database are cohesive whether incidents are resolved by your in-house IT support staff, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and training.
For details about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
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Call Center Services
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in Belo Horizonte Minas Gerais quick contact with a reliable network service resource with years of experience delivering phone consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a major contributor to business productivity, and Progent's goal is to resolve instead of simply annotate technical problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off stressful and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a variety of platforms.
How Your Belo Horizonte Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists can provide professional and affordable system help whenever your business has to have it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Belo Horizonte company works with a local independent support technician or maintains a full time organization that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Support for Belo Horizonte Minas Gerais
Progent's phone help, Internet-based repair, network security consulting, and system management services give businesses in Belo Horizonte Minas Gerais unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your office world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Belo Horizonte Minas Gerais and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no ongoing retainer for support services provided during normal working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the specific needs of your business.
- State of the Art Remote Access Tools
Protected online access permits Progent's support experts to observe exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server products with services such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to every client. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won't release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.