Immediate Remote Troubleshooting for Belo Horizonte Minas Gerais Networks
Urgent Phone Technical Support for Belo Horizonte SystemsFor companies located in Belo Horizonte Minas Gerais, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where fast repairs somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to communicate with your environment without compromising network security.

Progent's sophisticated technical support reporting application keeps comprehensive documentation for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support delivered to each client by every Progent consultant. This database of issues and solutions is stored as a quickly accessible support knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's remote service specialists can find optimal resolutions quickly.

Online support available from Progent to businesses in Belo Horizonte Minas Gerais include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight series of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you�re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software products to meet the particular demands of your corporation, or adding temporary online staff to work with your existing Help Desk resources to handle high-demand scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of veteran network consultants offers your computer users in Belo Horizonte Minas Gerais fast communication with a reliable network service resource with extensive background delivering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a key contributor to business success, and Progent's aim is to resolve instead of merely annotate technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To learn more about Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By spotting emerging problems before they expand into crashes, system monitoring can avoid stressful and costly information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of OS platforms.
How Your Belo Horizonte Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Belo Horizonte Minas Gerais, Progent's online computer support specialists can provide professional and economical IT support whenever your organization requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Belo Horizonte company works with a regular freelance support technician or maintains a full time IT staff that know how to handle common network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to handle sudden system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Belo Horizonte Minas Gerais
Progent's remote IT consulting services enable your Belo Horizonte company to experience the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Belo Horizonte Minas Gerais, nearby network support resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of network problems. However, serious problems sometimes spring up when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your usual support personnel. In these situations, Progent's online support specialists provide an easy, quick, and affordable way to supplement your regular resources and to pass on valuable information to improve your ability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance consultants. Although independent consultants carry smaller internal costs than larger consulting companies and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically start with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a network grows, stability and scalability problems can impede the success of the business. Such badly designed environments require careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



An index of content::

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    Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a redesigned structure. These improvements favorably impact vital IT areas like manageability, high availability (HA), compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient validation and deployment plan, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for key platforms like SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional expertise to help you through technical bottlenecks or deliver end-to-end project management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

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