Immediate Remote Help for Belo Horizonte Minas Gerais IT Networks
Immediate Online Support for Belo Horizonte NetworksFor companies in Belo Horizonte Minas Gerais, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve most network issues rapidly. This lowers immediate expenses since service calls use up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to communicate with your company's computer system remotely without breaching system security.

Progent's advanced customer support reporting system maintains comprehensive records of all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of services provided to each customer by any engineer. This history of problems and solutions is structured as a quickly retrievable support knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online service experts are able to find the most efficient solutions in the least time.

Remote technical services available from Progent to companies in Belo Horizonte Minas Gerais include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid restoration of important files, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting tools designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Belo Horizonte Minas Gerais instant contact with a dependable support resource with substantial experience delivering telephone-based help and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a key contributor to company performance, and Progent's target is to fix instead of merely document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Belo Horizonte Minas Gerais remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of OS platforms.
How Your Belo Horizonte Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Belo Horizonte Minas Gerais, Progent's online computer support specialists are ready to deliver professional and affordable IT help the instant your company needs it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Belo Horizonte company deals with a local freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with unexpected network crises or particularly tough integration projects.

Advantages of Progent's IT Support for Companies in Belo Horizonte Minas Gerais
Progent's remote support services enable your Belo Horizonte business to realize the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most businesses in Belo Horizonte Minas Gerais, nearby computer support resources, whether made up of outside consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, IT crises sometimes occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call support professionals provide an easy, fast, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance service providers. While independent service people have smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your business grows, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the forefront of IT support, performing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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