Fast Online Support for Belo Horizonte Minas Gerais Information Networks
Urgent Phone Technical Support for Belo Horizonte NetworksFor businesses in Belo Horizonte Minas Gerais, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick repairs manage to turn into big invoices. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and field-tested processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to communicate with your company's computer system without breaching system security.

Progent's sophisticated service database application keeps extensive documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to each customer by every consultant. This archive of problems and responses is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up additional vast support databases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts can find the best resolutions in the least time.

Online technical support services provided by Progent to businesses in Belo Horizonte Minas Gerais include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast recovery of important files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your clients in Belo Horizonte Minas Gerais quick contact with an effective technical support resource with years of background delivering phone consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid enabler of company performance, and Progent's policy is to resolve and not simply track network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Belo Horizonte Minas Gerais remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive and automated. By spotting possible problems before they result in full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by a mix of OS platforms.
How Your Belo Horizonte Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Belo Horizonte Minas Gerais, Progent's online computer support specialists can provide professional and cost-effective IT help the instant your organization has to have it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Belo Horizonte office works with a local freelance support technician or employs a full time IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to handle unexpected network emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Offices in Belo Horizonte Minas Gerais
Progent's remote support services enable your Belo Horizonte organization to enjoy the advantages of immediate, expert network support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by being more available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Belo Horizonte Minas Gerais, nearby network support resources, whether made up of independent consultants or an internal IT staff, can handle the majority of technical issues. However, major troubles sometimes strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support experts give you a convenient, fast, and budget-friendly way to augment your regular help and to pass on valuable information to increase your ability to handle downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often rely on individual freelance service providers. Although independent consultants have less overhead than big consulting firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated maze of technology options available for accelerating business growth and improving efficiency. Businesses do not need a network consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of network support, performing a broad range of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics solution that unifies data and operations throughout your business, communicates seamlessly with other solutions, and connects workers, customers and suppliers regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can help you set up and maintain a robust, protected server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.

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    Nexus series switches are engineered to deliver the throughput, expandability, resilience, cloud readiness, capacity, security and manageability required to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises support services to help your IT staff to plan an optimal switch topology, set up test systems to validate your switching solution, install and configure Nexus switches, define and enforce effective policies, perform security vulnerability assessments, set up proactive monitoring, consolidate network resources through virtualization, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the advanced high-availability (HA) features available for Cisco's Nexus products. Progent can also assist your business to upgrade efficiently from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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    Our Experts Group provides support in important technologies such as Macintosh networking and programs; Support for Linux-based, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized application support; Chief Information Officer, management information analyst, and project logistics outsourcing; Custom applications design and integration; Web site, electronic business, Electronic Data Interchange, and client information portal development and integration; SQL support and efficiency help; Business information expertise; and Telecom architecture consulting.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and significant experience with information security design. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security specialists can help your company with all aspects of architecture security.

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