Fast and Affordable Remote Troubleshooting for Belo Horizonte Minas Gerais IT Networks
For businesses located in Belo Horizonte Minas Gerais, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor fixes somehow end up as large tabs. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to access your network remotely without compromising network security.
Progent's powerful technical support reporting system includes thorough histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help rendered to every Progent client by any Progent engineer. This database of issues and resolutions is stored as an easily exploitable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Online technical support services provided by Progent to customers in Belo Horizonte Minas Gerais include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help you business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging problems occurring in network design, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad experience enables them to solve problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist you to identify and isolate infected devices and guard clean assets from being penetrated. If your Belo Horizonte network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Belo Horizonte business to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity specialists bring the wide range of knowledge required to rebuild all vital facets of a compromised system quickly and with little loss of data. To find out more, see Progent's ransomware removal and operational continuity expertise.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against attacks or assist you to clean up quickly after a serious breach. Security support services offered by Progent include: in depth data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that include Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Belo Horizonte Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established organization, identifying or customizing Call Center software to address the special demands of your company, or adding temporary online personnel to supplement your internal Help Desk Call Center group to deal with high-demand events like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology professionals offers your clients in Belo Horizonte Minas Gerais fast access to a reliable support resource with years of background delivering telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a key driver of business performance, and Progent's goal is to solve instead of merely document technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply online advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Belo Horizonte Minas Gerais remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive and automated. By anticipating emerging issues before they grow into crashes, system monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on multiple platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based network support specialists can deliver professional and economical system help the moment your company needs it. Over two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Belo Horizonte organization works with a local independent consultant or maintains an in-house IT staff that can handle typical network issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Belo Horizonte Minas Gerais
Progent's remote support services enable your Belo Horizonte organization to realize the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most businesses in Belo Horizonte Minas Gerais, nearby computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support experts offer a convenient, fast, and affordable way to supplement your regular help and to pass on valuable knowledge to improve your ability to resolve future issues locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on individual freelance consultants. While freelance service people carry less overhead than big consulting firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your network expands, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network stays up and running.
- Create a Solid Foundation for Seamless Expansion
Organizations typically start with an information system implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly designed systems require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet vital business demands and ease future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.