Fast Online Troubleshooting for Belo Horizonte Minas Gerais Networks
Fast Phone Consulting for Belo Horizonte NetworksFor organizations located in Belo Horizonte Minas Gerais, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they have the practical background and are equipped with the advanced technology required to solve most information system issues quickly. This reduces direct expenses since solutions use up minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick solutions manage to end up as large bills. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to connect to your company's system remotely without breaching system security.

Progent's sophisticated technical support reporting system stores extensive records of all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of support rendered to each Progent client by every consultant. This archive of anomalies and resolutions is stored as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house product engineers so Progent's remote consulting specialists can find optimal resolutions quickly.

Online technical services offered by Progent to clients in Belo Horizonte Minas Gerais include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application bugs. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your current organization, selecting or enhancing Help Desk application software to handle the special needs of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group to deal with demanding events such as software transitions, mass updates, or installing new business software.

    Progent's Call Center team of seasoned network consultants provides your customers in Belo Horizonte Minas Gerais fast contact with a dependable support resource with extensive background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's aim is to solve and not just record technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to fit your business so your IT support is proactive and automated. By uncovering emerging issues before they result in full-scale emergencies, automated monitoring can avoid disruptive and expensive information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a combination of platforms.
How Your Belo Horizonte Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Belo Horizonte Minas Gerais, Progent's online computer support specialists are ready to provide effective and economical IT support the instant your business requires it. More than two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Belo Horizonte business works with a local independent support technician or employs an in-house organization that can handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix unexpected network emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Support for Belo Horizonte Minas Gerais
Progent's online support, remote repair, system security expertise, and network administration services offer companies in Belo Horizonte Minas Gerais unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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    Remote continuous monitoring, proactive alarms, and periodic reports are crucial to maintaining the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a level of network stability that was previously reserved for enterprises. Progent can provide several RMM solutions available as low-cost service packages created to help your company to identify and resolve a most network problems before they can disrupt your business.

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    Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating VoIP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts can provide online and on-premises support services to help you to manage and troubleshoot your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to design and execute a smooth Skype for Business migration.

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    Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform environments that include Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid networks that transparently combine on-premises and cloud-based resources.

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    Cisco has developed a full array of routers that includes routers built to deliver the security, bandwidth, and reliability required by organizations ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.

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    Progent's Microsoft-certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, develop a corporate-wide security strategy, automate IT administration, help with creating applications, and generate and test a DR/BC plan.

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    Cisco's network security and offsite connection technology for small businesses offer a full range of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that align best with your business goals.

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    Progent's Cisco CCIE-certified networking consultants can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Microsoft Exchange 2013 includes significant improvements to the capabilities of Exchange Server 2010 and introduces important innovations plus a revamped architecture. These improvements affect vital IT areas including manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and management for Exchange Server 2013.

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    Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of thorough testing and significant experience with network security architecture. ISSAP consultants have in-depth knowledge of access control mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

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    Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software by making it simpler to copy system images, manage mobile devices, and run management utilities. In addition to advising you about techniques to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you define sensible processes and standards to manage handheld computers and intelligent mobile phones so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that includes policies, processes and technologies to keep your IT network protected.

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    Progent's Cisco Catalyst 9100 Series 802.11ax AP consultants offer economical remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Remote 24x7 network monitoring, automated alerts, and periodic reports are vital to preserving the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management technology has progressed so far that businesses of any size can afford a level of network stability that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as economical services created to help your company to detect and resolve a an array of IT network problems before they get big enough to impact productivity.

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    Progent's certified Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2K Servers and can simplify system management, provide technical support and troubleshooting, and enhance security. Progent can also help you create, justify, and implement a strategy to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up pilot installations to eliminate the technical risk associated with migrating to Windows 2003 Server by uncovering potential hardware and software compatibility problems.

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    Progent can provide comprehensive remote support for all major technical areas associated with today's small company information systems and allows you to outsource a variety of vital, as-needed support services including a part-time CIO to provide advanced planning and budgeting skills, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, project management for critical projects like site moves oroperating system migrations, Cisco-certified experts for designing high-performance and reliable network infrastructure, certified security specialists to ensure data protection and regulatory compliance, disaster recovery experts to create business continuity strategies, and software developers to create, customize, or troubleshoot mission-critical applications.

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    Progent offers several basic kinds of Helpdesk services including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients convenient access to a dependable technical resource with years of experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Help Desk a positive reputation as a key contributor to business performance. Progent's goal is to fix rather than merely report problems.

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