For small and midsize businesses located in Belo Horizonte Minas Gerais, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the advanced tools to resolve most information system problems quickly. This reduces direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for handling problems efficiently translates into your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that allow the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to connect to your network remotely without compromising corporate security.
Progent's proprietary technical support database system keeps comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support provided to every customer by any consultant. This archive of trouble tickets and resolutions is organized as a quickly accessible proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Belo Horizonte Minas Gerais or to learn more about Progent's online support programs, contact Progent at
Remote Technical Support Services Available from Progent
Progent's remote technical support engineers have advanced credentials in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to address practically any crisis likely to crop up in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services Offered by Progent to customers in Belo Horizonte include:
Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Progent in addition can deliver a wide range of online desktop support such as Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center application software to handle the unique demands of your company, or providing temporary online staff to supplement your in-house Call Center resources to handle high-demand situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Belo Horizonte Minas Gerais instant assistance from an efficient technical support group with substantial experience offering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's target is to solve instead of simply document IT problems.
Progent's Apple Mac experts can nurture the artistic components of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Belo Horizonte Minas Gerais online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they expand into network outages, remote monitoring can head off disruptive and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by multiple OS platforms.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
City | Address | Phone | Link |
Belo Horizonte | Rua dos Timbiras, 2683, Funcionários Belo Horizonte, MG 30140-061 Brazil |
+55 (31) 3956 0533 | Belo Horizonte Network Support Services |