For small and midsize businesses in Belo Horizonte Minas Gerais, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online support engineers offer excellent value because they have the practical experience and the sophisticated tools to solve the majority of network problems rapidly. This lowers immediate costs since solutions take up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for solving technical issues quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote help and repair for small business information networks. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your system without breaching corporate security.
Progent's powerful customer support database application stores detailed records of all support that Progent's customers have been provided. Progent's team engineers have access to the records of support rendered to each Progent customer by any engineer. This database of problems and responses is stored as a conveniently retrievable support knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Belo Horizonte Minas Gerais or to learn additional information about Progent's phone support options, call Progent at
Remote Technical Services Offered Progent
Progent's online technical service professionals offer credentials in a comprehensive array of products and technologies. This broad range of technical skills enables Progent's consultants to tackle virtually any emergency that may take place in a small business network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Belo Horizonte include:
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent in addition offers a full range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk application software to handle the particular needs of your business, or adding temporary phone support staff to supplement your existing Call Center group during demanding events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of veteran network experts offers your clients in Belo Horizonte Minas Gerais fast contact with a dependable support resource with extensive experience providing telephone-based help and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a significant driver of company productivity, and Progent's goal is to fix rather than just record IT problems.
Progent's Mac professionals can support the artistic elements of Mac computing by offering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Belo Horizonte Minas Gerais remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they cause network outages, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of platforms.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
|Belo Horizonte||Rua dos Timbiras, 2683, Funcionários
Belo Horizonte, MG 30140-061
|+55 (31) 3956 0533||Belo Horizonte Network Support Services|