For small and midsize companies located in Belo Horizonte Minas Gerais, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. Unlike typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where quick solutions manage to end up as big invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your environment without violating system security.
Progent's proprietary customer support reporting system maintains comprehensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services provided to each client by every Progent consultant. This database of anomalies and responses is stored as a readily searchable internal knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Belo Horizonte Minas Gerais or to learn additional information about Progent's phone support programs, call Progent at
Remote Technical Services Offered Progent
Progent's remote technical support professionals possess credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to resolve almost any emergency that may take place in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To help customers with mixed-platform environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to customers in Belo Horizonte include:
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent in addition offers a full array of online PC desktop consulting and support services such as Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software products to meet the unique needs of your business, or providing occasional online staff to supplement your existing Help Desk group to deal with demanding events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology consultants offers your workers in Belo Horizonte Minas Gerais fast communication with an effective network service resource with years of experience delivering phone support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a key enabler of company performance, and Progent's goal is to resolve and not just annotate network issues.
Progent's Apple Mac experts can promote the creative facets of Mac systems by providing phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Belo Horizonte Minas Gerais remote network and server monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By uncovering looming problems before they result in network outages, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on multiple OS platforms.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
City | Address | Phone | Link |
Belo Horizonte | Rua dos Timbiras, 2683, Funcionários Belo Horizonte, MG 30140-061 Brazil |
+55 (31) 3956 0533 | Belo Horizonte Network Support Services |