For small and midsize companies located in Belo Horizonte Minas Gerais, Progent provides help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. This lowers immediate costs because solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at disposing of problems quickly results in your business saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized tools and proven processes which allow the highest level of efficiency for online engineering help and repair for small business computer networks. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to interface to your company's environment without breaching network security.
Progent's advanced technical support reporting application maintains extensive documentation describing the service that Progent's customers have received. Progent's team engineers have access to the details of all help provided to each customer by any Progent consultant. This database of problems and responses is organized as a conveniently searchable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Belo Horizonte Minas Gerais or to find out more about Progent's phone support programs, contact Progent at
Remote Technical Services Provided by Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's engineers to handle almost any problem that may crop up in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support customers with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to clients in Belo Horizonte include:
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX including:
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most intractable challenges encountered in network infrastructure design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional value because their deep expertise allows them to fix the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate support for complex network problems that are impacting worker productivity but are outside the experience of your regular IT service providers. Progent's CCIE support experts can communicate with your computer system via state-of-the-art remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Progent's Microsoft-expert remote service professionals offer computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide range of technology support such as Microsoft Windows Server 2022 solution design and migration consulting,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 upgrade (help, assistance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop support services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover quickly following a damaging breach. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk software to handle the unique requirements of your business, or providing temporary online staff to reinforce your in-house Help Desk resources to deal with demanding scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran information technology professionals gives your customers in Belo Horizonte Minas Gerais instant access to a dependable support resource with extensive experience delivering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's aim is to fix and not just annotate network problems.
Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh computing by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Belo Horizonte Minas Gerais online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing looming problems before they result in full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of platforms.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
| City | Address | Phone | Link |
| Belo Horizonte | Rua dos Timbiras, 2683, Funcionários Belo Horizonte, MG 30140-061 Brazil |
+55 (31) 3956 0533 | Belo Horizonte Network Support Services |