For small and midsize businesses located in Belo Horizonte Minas Gerais, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where fast repairs somehow end up as big bills. Progent's penchant for handling problems efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and proven methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's sophisticated service reporting application includes detailed records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to each Progent client by any engineer. This history of anomalies and resolutions is organized as an easily searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Belo Horizonte Minas Gerais or to learn more about Progent's online support programs, call Progent at
Online Network Support Services Available from Progent
Progent's remote technical support professionals possess advanced credentials in an extensive array of technologies. This wide range of IT skills allows Progent's engineers to tackle virtually any emergency that may occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support companies with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to clients in Belo Horizonte include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Progent also can deliver a broad array of remote desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or improving your existing organization, identifying or customizing Help Desk software to address the unique needs of your business, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran network experts offers your clients in Belo Horizonte Minas Gerais instant communication with a large support group with substantial experience delivering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's policy is to resolve instead of merely document network problems.
Progent's Apple Mac experts can support the imaginative components of Mac systems by offering remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Belo Horizonte Minas Gerais remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT support is proactive and automated. By anticipating potential problems before they grow into network outages, proactive monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments powered by a mix of platforms.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
City | Address | Phone | Link |
Belo Horizonte | Rua dos Timbiras, 2683, Funcionários Belo Horizonte, MG 30140-061 Brazil |
+55 (31) 3956 0533 | Belo Horizonte Network Support Services |