For small and midsize businesses in Belo Horizonte Minas Gerais, Progent provides support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.
Progent's Online Support Tools
Over the years, Progent has developed a collection of optimized technologies and proven processes which promote the highest degree of efficiency for online help and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to connect to your network without compromising corporate security.
Progent's highly evolved customer support database application maintains thorough documentation describing the service that Progent's clients have been provided. Progent's team consultants have access to the details of assistance provided to each Progent client by every engineer. This database of issues and repairs is structured as an easily retrievable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast support databases and allow fast access to vendors' internal engineering staff so Progent's online consulting experts can arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Belo Horizonte Minas Gerais or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online technical support professionals possess credentials in a comprehensive array of technologies. This broad range of technical skills allows Progent's engineers to handle almost any problem that may occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to customers in Belo Horizonte include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most difficult challenges encountered in network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness since their broad experience allows them to find solutions for the most complex problems rapidly. In many instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a CCIE so your company can receive immediate support for complex network infrastructure issues that are crippling business productivity but are not within the comfort zone of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of advanced on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of security solutions to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often need. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Belo Horizonte Minas Gerais Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who don't have the resources to support an internal Call Center but who require quick access to a dependable Help Desk with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk software products to address the unique needs of your company, or adding temporary online staff to supplement your internal Call Center resources to handle unusually busy situations such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals offers your computer users in Belo Horizonte Minas Gerais rapid contact with a dependable technical support group with years of background providing phone help and online diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's goal is to resolve and not simply record technical issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group provides remote and in-depth engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and MS Excel. To find out more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can support the creative components of Mac environments by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Belo Horizonte Minas Gerais remote network monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they result in crashes, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a combination of OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro