For small and midsize businesses located in Belo Horizonte Minas Gerais, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where fast repairs somehow end up as big bills. Progent's penchant for handling problems efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and proven methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's sophisticated service reporting application includes detailed records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to each Progent client by any engineer. This history of anomalies and resolutions is organized as an easily searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Belo Horizonte Minas Gerais or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical support professionals possess advanced credentials in an extensive array of technologies. This wide range of IT skills allows Progent's engineers to tackle virtually any emergency that may occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support companies with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to clients in Belo Horizonte include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and indicates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most difficult issues encountered in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value because their broad expertise enables them to fix the most intractable problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive urgent help for severe network problems that are impacting business productivity but are not within the comfort zone of your local network maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art on-line support technology to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to recover rapidly after a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Belo Horizonte Minas Gerais Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are designed for small companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or improving your existing organization, identifying or customizing Help Desk software to address the unique needs of your business, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran network experts offers your clients in Belo Horizonte Minas Gerais instant communication with a large support group with substantial experience delivering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's policy is to resolve instead of merely document network problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out more information on Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the imaginative components of Mac systems by offering remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Belo Horizonte Minas Gerais remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT support is proactive and automated. By anticipating potential problems before they grow into network outages, proactive monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments powered by a mix of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro