For small companies in Belo Horizonte Minas Gerais, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and the advanced tools to solve most network problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to turn into big bills. Progent's skill at dealing with problems efficiently translates into your company saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's network remotely without breaching network security.
Progent's advanced technical support database system maintains extensive documentation of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services rendered to every Progent customer by any engineer. This database of anomalies and fixes is stored as a readily exploitable internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Belo Horizonte Minas Gerais or to learn additional information about Progent's online support options, call Progent at
Remote Technical Services Provided by Progent
Progent's remote technical service engineers possess advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's consultants to manage practically any problem that may crop up in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to small businesses in Belo Horizonte include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Progent also can deliver a wide range of remote PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk software to meet the unique needs of your corporation, or adding temporary online staff to supplement your existing Help Desk Call Center team to handle demanding events like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Belo Horizonte Minas Gerais instant access to an efficient support resource with extensive background delivering telephone-based help and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's aim is to solve rather than just annotate network problems.
Progent's Apple Mac professionals can promote the artistic elements of Mac systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Belo Horizonte Minas Gerais remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your network maintenance is proactive and automated. By detecting looming issues before they cause full-scale emergencies, automated monitoring can avoid inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by multiple operating systems.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
City | Address | Phone | Link |
Belo Horizonte | Rua dos Timbiras, 2683, Funcionários Belo Horizonte, MG 30140-061 Brazil |
+55 (31) 3956 0533 | Belo Horizonte Network Support Services |