For small companies located in Belo Horizonte Minas Gerais, Progent provides help for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes manage to turn into substantial bills. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized tools and proven processes that ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your environment without violating corporate security.
Progent's highly evolved service reporting application maintains thorough histories of the service that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to each Progent customer by every Progent engineer. This archive of trouble tickets and resolutions is structured as an easily exploitable support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Belo Horizonte Minas Gerais or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online consulting engineers offer credentials in an extensive array of products and technologies. This broad range of capability enables Progent's engineers to manage almost any crisis that may occur in a small or midsize company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help clients with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to customers in Belo Horizonte include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology such as network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server economization and easy management, and transitioning from older applications to current MS Windows or Linux solutions. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn problems associated with network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve even the most complex problems quickly. In many instances, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a CCIE so you can receive urgent support for complex network infrastructure issues that are lowering business productivity but are beyond the comfort zone of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate quickly following a serious penetration. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Belo Horizonte Minas Gerais Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the resources to create an internal Help Desk Call Center but who require quick access to an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk software products to address the particular demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center group to handle unusually busy events like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Belo Horizonte Minas Gerais quick communication with an effective network service group with extensive experience delivering phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a key enabler of business productivity, and Progent's aim is to resolve and not just record network problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Belo Horizonte Minas Gerais online computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, system monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a combination of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro