For small companies located in Belo Horizonte Minas Gerais, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems quickly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for handling problems efficiently results in your company conserving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of customized tools and field-tested processes that ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to connect to your system without violating system security.
Progent's sophisticated customer support reporting system stores comprehensive records of all service that Progent's customers have been provided. Progent's team consultants have access to the details of services delivered to every customer by any Progent consultant. This history of anomalies and responses is organized as a readily retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service specialists are able to find the most efficient resolutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Belo Horizonte Minas Gerais or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote network support experts have certified skills in a comprehensive set of products and technologies. This broad range of capability permits Progent's consultants to address practically any crisis likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help customers with multi-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote services Offered by Progent to clients in Belo Horizonte include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to current MS Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and validates a consultant's technical skills at the master level. CCIEs can deal with the most stubborn issues associated with network infrastructure design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value since their depth of expertise permits them to solve even the most difficult problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a CCIE so you can get immediate support for complex network issues that are impacting worker productivity but are not within the experience of your local IT maintenance providers. Progent's Cisco-qualified CCIE support experts can tie into your environment via the latest remote support tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-premier online support experts offer computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a damaging penetration. Security solutions offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses often need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Belo Horizonte Minas Gerais Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who don't have the budget to build and maintain an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progent’s shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an efficient new Call Center or revamping your established organization, evaluating or enhancing Help Desk application software to handle the special needs of your corporation, or providing temporary online personnel to reinforce your in-house Call Center group during demanding events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts provides your computer users in Belo Horizonte Minas Gerais rapid contact with a large technical support group with years of background providing telephone-based help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's aim is to fix rather than merely annotate IT problems.
Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out more about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can support the artistic elements of Macintosh environments by providing remote consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Belo Horizonte Minas Gerais online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT support is proactive rather than reactive. By detecting potential issues before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro