Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Belo Horizonte company to select the right technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Belo Horizonte, Minas Gerais businesses to with any facet of creating a high-functioning remote work environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

IP Voice Solutions for Teleworkers
Expanding the business phone environment to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or legacy platforms for IP voice management. Progent can help organizations of any size to design or maintain a telecommuter VoIP service that provides the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations tune their existing Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia apps used across the network. CUCM supports additional mixed media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these VoIP solutions and deliver online deployment and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Belo Horizonte, Minas Gerais organization, phone 1-800-993-9400 or go to Contact Progent.