Enlarging your telecommuter workforce can have a significant impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Belo Horizonte organization to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you over occasional IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Belo Horizonte, Minas Gerais companies to succeed with any aspect of creating a high-performing work-at-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, backup/restore solutions, and centralized management.

IP Voice Integration for Remote Workers
Expanding the company phone system to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can help organizations of all sizes to design or tune a remote IP voice service that provides the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and provide as-needed integration and debugging services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Belo Horizonte, Minas Gerais business, call 1-800-993-9400 or go to Contact Progent.