Enlarging your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Belo Horizonte organization to select the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Belo Horizonte, Minas Gerais companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Extending the corporate PBX environment to accommodate remote users is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP platforms are used by small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of all sizes to design or tune a remote IP voice service that delivers the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations tune their existing Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. CUCM manages additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, see CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to work with these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Belo Horizonte, Minas Gerais organization, call 1-800-993-9400 or visit Contact Progent.