Fast Online Technical Support for Belo Horizonte Minas Gerais Computer Systems
For businesses in Belo Horizonte Minas Gerais, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which promote the highest level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your environment without breaching system security.
Progent's powerful customer support database application keeps comprehensive histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the records of services delivered to each Progent customer by every Progent engineer. This history of issues and resolutions is organized as a conveniently exploitable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' internal product engineers so Progent's online service specialists can find the best resolutions in the least time.
Remote services available from Progent to clients in Belo Horizonte Minas Gerais include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to assist your company to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates an individual's networking skills at the master level. CCIEs know how to deal with even the most challenging problems associated with network planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their depth of expertise allows them to resolve problems quickly. In common instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of state-of-the-art remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly after a serious breach. Security solutions offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Belo Horizonte Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software products to address the unique demands of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk resources during demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned network experts gives your computer users in Belo Horizonte Minas Gerais quick assistance from an effective technical support group with extensive background delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid contributor to company efficiency, and Progent's target is to fix instead of merely annotate IT issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your IT support is proactive and automated. By uncovering possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Belo Horizonte Minas Gerais, Progent's online computer support engineers are ready to provide professional and economical system help whenever your business requires it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Belo Horizonte business deals with a regular freelance support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progentï¿½s Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Support for Belo Horizonte Minas Gerais
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give offices in Belo Horizonte Minas Gerais unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Belo Horizonte Minas Gerais and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone help and asks for no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings include system integration, Microsoft Exchange expertise, system security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support in specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Software Programming
Amazon MWS Programming and Debugging
By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the specific requirements of your business.
- State of the Art Remote Access Software
Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite service call. Effective remote connectivity tools and experienced engineers combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for Maximum Network Uptime
For companies with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of network support, executing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing support activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.