Immediate Online Support for Belo Horizonte Minas Gerais Computer Systems
For companies in Belo Horizonte Minas Gerais, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support experts offer exceptional value because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick fixes manage to turn into major tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes which ensure the maximum degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can communicate with your company's system without compromising network security.
Progent's proven technical support reporting system maintains extensive records of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to every customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a quickly searchable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.
Online support provided by Progent to businesses in Belo Horizonte Minas Gerais include:
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Certified Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of platform support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and indicates a person's technical knowledge at the master level. CCIEs can handle the most complex problems surrounding network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to fix problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using advanced remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist businesses to locate and quarantine infected servers and endpoints and protect clean assets from being penetrated. If your Belo Horizonte network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Belo Horizonte organization to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists have the wide range of knowledge required to reconstruct all vital components of a compromised network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational continuity experts.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
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Hybrid Cloud Integration

Progent offers expert online support services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help diagnosing problems within UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
Progent's Shared Service Desk provides a seamless extension of your corporate support organization. Client interaction with the Help Desk, provision of support services, escalation, ticket creation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your internal support organization, by Progent, or by a combination. Your business has complete flexibility to extend or reduce your part of support activity as circumstances demand. Progent provides startup installation and onboarding of the professional services PSA software as well as workflow documentation, validation and training.
To find out more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
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Call Center Services
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk Call Center software products to handle the unique needs of your business, or providing occasional phone support personnel to supplement your in-house Help Desk team during high-demand situations like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Belo Horizonte Minas Gerais instant contact with a dependable network service group with extensive experience providing phone support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key enabler of business performance, and Progent's goal is to solve and not just record technical problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, programming, and education services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Belo Horizonte Minas Gerais remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive and automated. By exposing potential issues before they evolve into downtime, system monitoring can ward off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support multiple OS platforms.
How Your Belo Horizonte Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists can provide expert and affordable IT help the instant your business needs it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Belo Horizonte company has a regular independent support technician or employs a full time organization that can deal with the majority of network issues, Progent's Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network crises or especially tough integration problems.
Features of Progent's Online Network Services for Belo Horizonte Minas Gerais
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer offices in Belo Horizonte Minas Gerais the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Belo Horizonte Minas Gerais and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone service and asks for no monthly subscription fee for support services provided during regular working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the specific needs of your company.
- Advanced Online Connectivity Software
Protected remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to problems that might otherwise require a costly onsite service call. State-of-the-art online access tools and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for High Network Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network service, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of detailing and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.