Fast and Affordable Online Support for Belo Horizonte Minas Gerais Computer Systems
For businesses located in Belo Horizonte Minas Gerais, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes that ensure the highest level of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.
Progent's powerful customer support database application includes detailed histories describing the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to every Progent client by any Progent engineer. This archive of problems and repairs is structured as a readily exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and allow priority access to vendors' internal engineering staff so Progent's online service experts are able to come up with the most efficient resolutions quickly.
Online technical services offered by Progent to businesses in Belo Horizonte Minas Gerais include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates a person's networking skills at the master level. Cisco CCIEs know how to handle the most complex issues surrounding network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs are an excellent value since their depth of expertise enables them to find solutions for problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your network via the latest remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs deployment support, Cisco wireless controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly following a serious penetration. Security solutions offered by Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide array of information technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance resolving problems within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Belo Horizonte Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network experts gives your computer users in Belo Horizonte Minas Gerais rapid assistance from an efficient technical support resource with extensive background providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a solid driver of business performance, and Progent's aim is to solve and not merely annotate network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate multiple OS platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Belo Horizonte Minas Gerais, Progent's phone-based network support specialists can provide expert and affordable IT support whenever your business requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Belo Horizonte organization works with a local freelance support technician or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Businesses in Belo Horizonte Minas Gerais
Progent's remote support services enable your Belo Horizonte business to enjoy the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
With most offices in Belo Horizonte Minas Gerais, local computer service providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical problems. However, major troubles can occur when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your ability to handle downstream problems in-house.
- Less Dependence on Individual Service Providers
For network support, smaller offices often depend on individual freelance consultants. While freelance consultants have smaller overhead than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your company to go without assistance during an IT crisis. As your network grows, network downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network is always up and running.
- Create a Scalable Basis for Smooth Expansion
Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built systems require proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to deliver the stable foundation to handle vital business demands and simplify future growth.
- Work with Solution Providers Rather Than Product Vendors
Smaller offices need guidance and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.