Fast and Affordable Remote Support for Belo Horizonte Minas Gerais Computer Systems
For businesses located in Belo Horizonte Minas Gerais, Progent offers remote help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support experts provide exceptional value because they possess the practical background and are equipped with the advanced technology necessary to solve most network issues rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick fixes somehow end up as major bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the highest level of efficiency for online technical support and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to access your company's network remotely without violating corporate security.
Progent's proven service database application maintains thorough documentation describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help provided to each customer by any Progent engineer. This database of issues and resolutions is structured as a conveniently accessible proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' in-house support staff so Progent's remote service experts can come up with the best resolutions promptly.
Remote technical support services provided by Progent to companies in Belo Horizonte Minas Gerais include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to help you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most complex problems occurring in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems rapidly. In common instances, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers consulting, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a damaging penetration. Security solutions offered by Progent include: in depth information security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote help troubleshooting problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Belo Horizonte Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Belo Horizonte Minas Gerais instant communication with a reliable network service group with substantial experience offering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's aim is to resolve and not just report network problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By spotting potential issues before they result in network outages, system monitoring can ward off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of operating systems.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Belo Horizonte Minas Gerais, Progent's online computer support specialists can deliver professional and cost-effective IT support whenever your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Belo Horizonte organization works with a regular independent consultant or employs an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to address unexpected network emergencies or particularly tough integration problems.
Advantages of Progent's Network Help for Offices in Belo Horizonte Minas Gerais
Progent's online IT consulting services allow your Belo Horizonte organization to experience the advantages of immediate, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will acquire added business value by becoming more reliable, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
For most companies in Belo Horizonte Minas Gerais, nearby computer service providers, whether made up of independent consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, serious problems can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's online support professionals provide an easy, fast, and economical way to supplement your local resources and to convey valuable information to improve your capability to handle downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller companies often rely on individual freelance consultants. While independent service people carry less internal costs than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an emergency. As your network expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network remains available.
- Create a Solid Basis for Seamless Growth
Organizations typically start with an IT system created on a modest budget. Without a robust framework, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. These badly designed environments require proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet critical business demands and ease downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the real interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.