Immediate Remote Help for Belo Horizonte Minas Gerais Computer Systems
Fast Remote Consulting for Belo Horizonte SystemsFor organizations located in Belo Horizonte Minas Gerais, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to resolve most network problems quickly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes which promote the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your system remotely without compromising network security.

Progent's powerful technical support database system keeps comprehensive records describing the support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to each Progent customer by every Progent consultant. This history of problems and fixes is structured as a conveniently searchable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service experts can find optimal solutions quickly.

Online support offered by Progent to companies in Belo Horizonte Minas Gerais include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable transparent backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology professionals offers your workers in Belo Horizonte Minas Gerais instant contact with a dependable technical support group with extensive background providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's target is to resolve instead of just document network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering potential issues before they result in network outages, automated monitoring can head off stressful and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a combination of platforms.
How Your Belo Horizonte Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Belo Horizonte Minas Gerais, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your organization has to have it. Over 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Belo Horizonte organization has a regular independent consultant or employs a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complicated integration projects.

Details of Progent's Online Network Support for Belo Horizonte Minas Gerais
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Belo Horizonte Minas Gerais unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



An index of content::


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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.

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    • Catalyst 2960 Switch Troubleshooting
    Computer Engineer Catalyst 3560 Switch

    Progent's Cisco-certified CCIE consultants can help you to set up, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and migrate efficiently from legacy appliances to current devices.

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