Immediate Online Technical Support for Belo Horizonte Minas Gerais Computer Networks
For businesses located in Belo Horizonte Minas Gerais, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve most information system problems quickly. This lowers immediate costs since solutions use up minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent's remote service group can link to your company's system remotely without compromising system security.
Progent's advanced customer support reporting application stores comprehensive documentation for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to each Progent client by every consultant. This history of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient solutions promptly.
Online technical services provided by Progent to companies in Belo Horizonte Minas Gerais include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of platform support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most challenging issues occurring in network design, installation, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to fix problems quickly. In typical instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of advanced on-line support tools to perform quick, safe, and affordable diagnosis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling selection of connectivity products by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and isolate infected servers and endpoints and guard undamaged assets from being compromised. If your Belo Horizonte system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can assist your Belo Horizonte organization to restore an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's team of IT security experts bring the wide range of skills required to rebuild all vital components of a compromised system quickly and with minimal data loss. To find out more, visit Progent's ransomware cleanup and business continuity expertise.
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CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly after a serious breach. Security support services available from Progent include: comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad spectrum of information technologies including network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Support: Outsourced and Shared Help Center Services
Progent's Co-managed Service Desk provides a seamless supplement to your core network support staff. User access to the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent whether issues are taken care of by your core support organization, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your part of support activity as required. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and training.
For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
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Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk Call Center software to handle the particular needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk Call Center resources to deal with demanding events like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your clients in Belo Horizonte Minas Gerais immediate contact with an efficient support resource with substantial background offering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major enabler of company efficiency, and Progent's aim is to resolve instead of merely annotate IT problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Belo Horizonte Minas Gerais online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your environment so that your IT support is proactive and automated. By spotting potential problems before they grow into downtime, system monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a combination of platforms.
How Your Belo Horizonte Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Belo Horizonte Minas Gerais, Progent's online computer support engineers can deliver effective and affordable IT help whenever your business has to have it. More than 20 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Belo Horizonte organization deals with a regular independent consultant or employs a full time IT staff that know how to handle common computer problems, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Belo Horizonte Minas Gerais
Progent's remote IT consulting services allow your Belo Horizonte company to have the advantages of immediate, world-class network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
With most businesses in Belo Horizonte Minas Gerais, nearby computer service providers, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network problems. However, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these situations, Progent's online support professionals offer a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to increase your ability to handle future problems locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller companies often rely on individual freelance service providers. Although independent consultants have smaller overhead than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network remains up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often begin with an IT system created on a shoestring budget. Without a robust framework, slap-dash repairs can get piled onto a weak foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly built environments require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet vital business demands and ease future growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices need guidance and technical education to navigate through an increasingly complex array of product options capable of accelerating business success and enhancing productivity. They hardly need a network consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every customer. The discipline of documenting and organizing service records allows more effective support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.