Fast and Affordable Remote Support for Belo Horizonte Minas Gerais Networks
For organizations in Belo Horizonte Minas Gerais, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote support engineers provide excellent value because they have the practical background and have access to the advanced technology required to solve most information system problems rapidly. This reduces immediate costs since solutions use up minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is particularly important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.
Progent's sophisticated service database application stores detailed documentation of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help provided to every customer by any Progent consultant. This archive of trouble tickets and fixes is structured as an easily accessible internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.
Remote support services available from Progent to customers in Belo Horizonte Minas Gerais include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform support such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 planning and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges encountered in network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software updates. CCIEs offer exceptional value because their broad experience permits them to solve problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of networking appliances. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to recover quickly following a damaging penetration. Security services offered by Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; installing firewalls; building secure techniques for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentï¿½s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youï¿½re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Belo Horizonte Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk software products to meet the special needs of your company, or adding temporary online staff to reinforce your internal Call Center team to handle unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of veteran information technology consultants gives your computer users in Belo Horizonte Minas Gerais instant contact with an efficient support group with extensive experience providing telephone-based consulting and remote diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a key driver of company productivity, and Progent's goal is to resolve instead of just report network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your IT maintenance is proactive and automated. By exposing possible problems before they expand into network outages, automated monitoring can ward off stressful and costly network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a mix of platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based network support engineers are ready to provide expert and economical IT support the instant your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Belo Horizonte company works with a local independent consultant or maintains an in-house IT staff that can handle the majority of network problems, Progent's Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Belo Horizonte Minas Gerais
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer offices in Belo Horizonte Minas Gerais the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Belo Horizonte Minas Gerais and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and asks for no ongoing retainer for support services provided during regular working hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that address the unique requirements of your business.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite visit. Cutting-edge remote access software and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of IT service, performing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.