Fast and Affordable Remote Technical Support for Belo Horizonte Minas Gerais Information Networks
For organizations located in Belo Horizonte Minas Gerais, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote support experts offer excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs manage to turn into large bills. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies which permit the highest degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your company's network without breaching corporate security.
Progent's sophisticated customer support database application maintains extensive records for the support that Progent's clients have been provided. Progent's team service personnel have access to the details of support delivered to every customer by every engineer. This archive of trouble tickets and fixes is organized as a conveniently exploitable internal knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service experts are able to come up with optimal resolutions in the least time.
Remote technical support services provided by Progent to companies in Belo Horizonte Minas Gerais include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of platform support services such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help you business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs can handle the most difficult issues surrounding network planning, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their deep experience enables them to fix problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced remote troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity devices. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers consulting, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: in depth data security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be used as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Belo Horizonte Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software products to address the unique requirements of your company, or adding temporary phone support staff to work with your existing Help Desk group to handle demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your workers in Belo Horizonte Minas Gerais immediate assistance from a reliable support resource with substantial experience offering telephone-based help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a significant driver of business success, and Progent's goal is to fix rather than just record technical problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Belo Horizonte Minas Gerais remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your IT support is proactive and automated. By exposing emerging problems before they grow into full-scale emergencies, proactive monitoring can ward off stressful and expensive network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a mix of operating systems.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Belo Horizonte Minas Gerais, Progent's online network support specialists can deliver professional and cost-effective system help the instant your business needs it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Belo Horizonte office has a local independent consultant or employs an in-house organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially challenging integration projects.
Features of Progent's Online Computer Support for Belo Horizonte Minas Gerais
Progent's phone support, Internet-based repair, network security consulting, and network management services offer businesses in Belo Horizonte Minas Gerais unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Belo Horizonte Minas Gerais and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and imposes no monthly retainer for services provided during normal working hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized professionals with experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that fit the specific needs of your business.
- Sophisticated Remote Access Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand a costly personal visit. Sophisticated remote access software and experienced technicians combine to enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.