Fast Remote Help for Belo Horizonte Minas Gerais Computer Systems
For organizations in Belo Horizonte Minas Gerais, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick fixes manage to turn into big invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to access your company's environment remotely without compromising network security.
Progent's powerful service reporting application stores detailed records of the service that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to every Progent customer by every consultant. This database of anomalies and fixes is organized as an easily retrievable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up other vast technical support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Remote technical support services offered by Progent to businesses in Belo Horizonte Minas Gerais include:
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the master level. CCIEs know how to deal with even the most difficult challenges associated with network design, integration, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness because their deep experience permits them to resolve problems quickly. In common cases, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via the latest remote support technology in order to perform quick, safe, and economical diagnosis and repair.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity devices by delivering services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security consulting services available from Progent include: thorough information security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile access; defending your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Belo Horizonte Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk application software to address the special needs of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk resources to handle unusually busy scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Belo Horizonte Minas Gerais instant assistance from a dependable support group with extensive experience providing telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's intent is to fix instead of simply annotate technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive and automated. By uncovering looming problems before they cause downtime, remote monitoring can minimize stressful and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support the moment your business requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Belo Horizonte business works with a local independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Companies in Belo Horizonte Minas Gerais
Progent's remote support services allow your Belo Horizonte organization to experience the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless remote extension of your on-site support resources
For most companies in Belo Horizonte Minas Gerais, local network support providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, serious problems might spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and affordable way to augment your regular help and to convey valuable knowledge to increase your capability to resolve downstream problems in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller offices often depend on individual freelance service providers. Although freelance service people have less internal costs than big consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays available.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an information architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical education to navigate through an ever more complicated array of product alternatives available for promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.