Fast Remote Help for Belo Horizonte Minas Gerais Computer Systems
Fast Phone Help for Belo Horizonte NetworksFor organizations in Belo Horizonte Minas Gerais, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick fixes manage to turn into big invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to access your company's environment remotely without compromising network security.

Progent's powerful service reporting application stores detailed records of the service that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to every Progent customer by every consultant. This database of anomalies and fixes is organized as an easily retrievable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up other vast technical support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Remote technical support services offered by Progent to businesses in Belo Horizonte Minas Gerais include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk application software to address the special needs of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk resources to handle unusually busy scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Belo Horizonte Minas Gerais instant assistance from a dependable support group with extensive experience providing telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's intent is to fix instead of simply annotate technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive and automated. By uncovering looming problems before they cause downtime, remote monitoring can minimize stressful and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple OS platforms.
How Your Belo Horizonte Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support the moment your business requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Belo Horizonte business works with a local independent support technician or employs a full time IT staff that can handle common network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Belo Horizonte Minas Gerais
Progent's remote support services allow your Belo Horizonte organization to experience the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most companies in Belo Horizonte Minas Gerais, local network support providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, serious problems might spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and affordable way to augment your regular help and to convey valuable knowledge to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often depend on individual freelance service providers. Although freelance service people have less internal costs than big consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complicated array of product alternatives available for promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



An index of content::

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    SharePoint application development Professional

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    • Microsoft SQL Server 2008 Computer Consultant
    Microsoft SQL Server 2014 Online Help

    Progent’s Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid creation of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.

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    • 24-7 Cisco VTC Engineer
    Cisco VTC Consulting

    Progent can provide the services of a certified consultant with expertise deploying products from the leading video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the strategic value of your IT network. Progent also offers the services of network infrastructure consultants who can assist businesses of any size to create and troubleshoot a network that provides the performance, reliability, security, and scalability required to support your video conferencing/telepresence solution.

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    • Specialists ProSight Virtual Server Private Cloud Hosting
    ProSight Virtual Server Private Cloud Hosting Consultancy

    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's production servers in a solution that gives the maximum degree of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are based on mature virtualization architectures that allow small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.

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    Wi-Fi RF Spectrum Analysis for Wi-Fi Professionals

    Progent's Wi-Fi site survey and predictive modeling make it easy to design, deploy and debug a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that has the coverage, performance, capacity, Quality of Service, data protection, and hand-off ability your business requires. Wireless survey services from Progent include online predictive modeling for designing a wireless LAN and onsite site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.

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  • Integration At Home Workforce Helpdesk for Telecommuters Remote Troubleshooting
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    Microsoft Dynamics GP Migration Planning Consultants

    Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, software development, training, and troubleshooting since the product's debut. Progent offers in-depth support for upgrading out of date Dynamics GP ERP systems. Progent can help your business to plan, pilot, and carry out an efficient upgrade from a a legacy version to the newest version of Dynamics GP.

  • Microsoft Exchange Upgrade Configuration Technology Consulting Exchange 2000 Server
  • Microsoft Experts SCCM 2012 Windows 2010 Provisioning Online Technical Support Immediate Consultant Services SCCM 2012 Reporting
  • Microsoft Experts System Center 2016 Virtual Machine Manager Setup and Support 24-Hour Microsoft Experts System Center 2016 Virtual Machine Manager On-site Technical Support
  • Microsoft MCP Consulting Job Opportunity Concord CA Urgent Remote Support Jobs Microsoft MCDBA Consulting Walnut Creek California
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  • Microsoft Office SharePoint Server 2007 Support SharePoint 2007 Technology Consulting
  • Microsoft SBS 2003 IT Consultant Microsoft SBS 2008 Online Technical Support
  • Microsoft SQL Server 2012 Information Technology Consulting SQL Server 2012 AlwaysOn Failover Cluster Integration Support
  • Microsoft Skype for Business Presence Technology Professional Skype for Business and iPad Engineer
  • Nagios Configuration Consultant Services MRTG for Linux
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    • SCVMM Onsite Technical Support
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    Progent can help organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to upgrade from an earlier version of SCVMM or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment so you get the highest possible business value.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.

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    Progent can help small and medium-size companies to set up and troubleshoot conferencing platforms to enable their at-home workforce to interact effectively with colleagues and clients.

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    • CISSP-ISSAP Security Architecture Consultancy
    24-7 ISSAP Certified Security Architecture Engineers

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and significant experience with information security architecture. ISSAP consultants possess in-depth understanding of access management systems and techniques, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-premier security experts can help your company with all phases of secure network architecture.

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    Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email help, security services, and custom education. Progent can help clients to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and iPad synchronization, or migrating to iCloud services. For computer environments based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, integrating and maintaining a network environment that is available, safe, efficient and able to achieve your organization's business goals.

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    Progent's Windows Server 2016 disaster recovery experts can help you to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.

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    • Shared Call Center IT Consultant
    Shared Call Center Remote Consulting

    Progent offers three basic kinds of Help Desk support including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your clients convenient access to a dependable technical group with extensive experience providing phone support and online repair for networks based on Microsoft products. Progent's focus is on earning the support Help Desk a positive image as a solid contributor to business performance. Progent's target is to resolve and not merely record problems.

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    24/7 Support Fedora Linux

    Progent's Linux support services offer small companies and software developers help with administering and maintaining Linux systems that run with Microsoft-powered technology. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience provides you with an easy single consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    • Signature-based Virus Protection Computer Consulting
    ProSight Virtual Machine Security Consultant Services

    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware.

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    • Remote Support Microsoft Exchange
    Award Winning Exchange Server 2007 Remote Support Services

    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business goals.

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    • 24 Hour SQL Server 2012 Security Computer Consultant
    Microsoft Certified Partner SQL Server Analysis Services Remote Troubleshooting

    Progent offers the support of Microsoft-certified consultants and experienced database application programmers, database administrators, project management experts, network infrastructure architects, disaster recovery specialists, and certified data security consultants to help you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

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    • Altaro VM Backup Verification Technology Consulting Services
    Altaro VM Backup Restore Specialist

    Altaro VM Backup offers small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger environments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad array of services to assist you to plan, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.

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    • Specialist Remote Office
    Branch Office Specialist

    Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to develop an unmatched ability for serving branch offices that require network help with the flexibility common to with small firms but which offers professional communications, thorough documentation, and adherence to enterprise IT protocols. If your enterprise maintains a remote office situated anywhere in or any area served by Progent's engineers, Progent can provide a broad array of on-premises and remote IT support services and network design assistance.

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    • Microsoft GP/Great Plains Online Technical Support
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    Progent can show you how to plan and implement a smooth move to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your analytics, take complete advantage of Microsoft Office support, and reduce productivity disruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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    • Data Center Colo Consultant
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    Colocation sites allow businesses to share enterprise-class data centers for hosting computer equipment that runs critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation program such as choosing and moving to a colocation facility, designing network topology, specifying hardware, on-site and on-line troubleshooting, establishing offsite network management, and training your IT personnel.

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    • Cisco DNA Center Support Outsourcing
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    Progent's Cisco-certified Catalyst Wi-Fi 6 AP experts offer economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    • Top Ranked Service Reporting IT Services
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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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    • Ubiquiti UniFi Controller management Engineer
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    Progent offers quick access to the expertise of veteran Wi-Fi consultants who can help organizations to assess the advantages of Ubiquiti UniFi wireless access points for your company and assist you to design, deploy, manage, and troubleshoot your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position UniFi Wi-Fi APs for optimal signal coverage and performance.
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