Immediate Remote Help for Belo Horizonte Minas Gerais Computer Systems
For organizations located in Belo Horizonte Minas Gerais, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to resolve most network problems quickly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes which promote the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your system remotely without compromising network security.
Progent's powerful technical support database system keeps comprehensive records describing the support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to each Progent customer by every Progent consultant. This history of problems and fixes is structured as a conveniently searchable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service experts can find optimal solutions quickly.
Online support offered by Progent to companies in Belo Horizonte Minas Gerais include:
Certified Windows Experts
Progent's Microsoft-expert online support professionals can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of technology support services including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help your business to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and validates a person's technical knowledge at the expert level. CCIEs know how to resolve the most challenging issues encountered in network infrastructure planning, installation, management, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to resolve problems rapidly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your environment by means of advanced remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and isolate breached devices and protect clean resources from being penetrated. If your Belo Horizonte network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Belo Horizonte organization to restore a system victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of cybersecurity specialists have the broad range of skills necessary to reconstruct all vital components of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business restoration experts.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recover quickly after a damaging penetration. Security support services offered by Progent cover thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide array of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable transparent backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Belo Horizonte Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of veteran information technology professionals offers your workers in Belo Horizonte Minas Gerais instant contact with a dependable technical support group with extensive background providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's target is to resolve instead of just document network problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering potential issues before they result in network outages, automated monitoring can head off stressful and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a combination of platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Belo Horizonte Minas Gerais, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your organization has to have it. Over 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Belo Horizonte organization has a regular independent consultant or employs a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complicated integration projects.
Details of Progent's Online Network Support for Belo Horizonte Minas Gerais
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Belo Horizonte Minas Gerais unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Belo Horizonte Minas Gerais and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone help and imposes no monthly subscription fee for support services delivered during regular business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that fit the specific requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly personal service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won't let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.