Fast Remote Help for Belo Horizonte Minas Gerais IT Networks
Urgent Online Consulting for Belo Horizonte NetworksFor organizations located in Belo Horizonte Minas Gerais, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses since service calls use up minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and field-proven methodologies which permit the highest level of efficiency for online help and troubleshooting for computer systems of all sizes. Progent's remote service group can access your environment without compromising corporate security.

Progent's proven customer support database application includes extensive records describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services delivered to every Progent client by any Progent engineer. This database of trouble tickets and fixes is stored as a quickly searchable support database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists can determine optimal solutions in the least time.

Online support available from Progent to companies in Belo Horizonte Minas Gerais include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting tools created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your current one, evaluating or customizing Call Center software to handle the unique needs of your business, or adding occasional online personnel to supplement your internal Help Desk group to handle demanding scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals offers your workers in Belo Horizonte Minas Gerais fast contact with a dependable support group with extensive background delivering phone support and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a key contributor to business success, and Progent's policy is to fix and not merely report network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To read more information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Belo Horizonte Minas Gerais remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By detecting looming issues before they cause network outages, proactive monitoring can head off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a mix of operating systems.
How Your Belo Horizonte Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Belo Horizonte Minas Gerais, Progent's phone-based network support specialists can deliver effective and economical system help the instant your business has to have it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Belo Horizonte office has a local freelance support technician or employs an in-house IT staff that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly tough integration problems.

Details of Progent's Remote Computer Services for Belo Horizonte Minas Gerais
Progent's online support, remote troubleshooting, system security expertise, and network management services give businesses in Belo Horizonte Minas Gerais the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of documenting and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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