Fast and Affordable Remote Technical Support for Belo Horizonte Minas Gerais Computer Networks
Urgent Remote Technical Support for Belo Horizonte SystemsFor businesses in Belo Horizonte Minas Gerais, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding network outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike many online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions manage to turn into big invoices. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-tested processes which ensure the maximum level of efficiency for online consulting and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to interface to your computer system remotely without compromising system security.

Progent's powerful customer support reporting application stores thorough histories of the service that Progent's clients have received. Progent's team consultants have the benefit of the details of all help delivered to each Progent customer by any Progent engineer. This history of issues and fixes is organized as a conveniently exploitable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.

Remote support services offered by Progent to businesses in Belo Horizonte Minas Gerais include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and fast recovery of important files, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Belo Horizonte Minas Gerais immediate communication with an effective support group with extensive experience delivering phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a major enabler of company success, and Progent's intent is to resolve instead of simply annotate IT issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers remote professional consulting expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. To read additional information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in crashes, automated monitoring can head off disruptive and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of operating systems.
How Your Belo Horizonte Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Belo Horizonte Minas Gerais, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the instant your organization has to have it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Belo Horizonte organization has a local freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Belo Horizonte Minas Gerais
Progent's remote technical help services allow your Belo Horizonte organization to experience the advantages of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Belo Horizonte Minas Gerais, local network service providers, whether consisting of independent consultants or an in-house IT staff, can deal with typical technical issues. However, major troubles can strike when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these instances, Progent's on-call support specialists give you an easy, quick, and economical solution to supplement your local resources and to convey valuable knowledge to improve your ability to resolve future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without help during an emergency. As your network expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often start with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly built environments require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical education to negotiate an ever more complex maze of product alternatives available for accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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