Fast Online Troubleshooting for Belo Horizonte Minas Gerais Computer Systems
Immediate Remote Help for Belo Horizonte NetworksFor companies located in Belo Horizonte Minas Gerais, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. This lowers immediate costs because service calls require minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs manage to turn into substantial tabs. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent's remote service group can communicate with your company's system without violating system security.

Progent's powerful customer support reporting application stores comprehensive histories for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by any consultant. This archive of anomalies and resolutions is organized as a conveniently accessible support knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service specialists can find the most efficient resolutions promptly.

Remote services available from Progent to businesses in Belo Horizonte Minas Gerais include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so potential issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast recovery of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be used as this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core network support staff. Client access to the Help Desk, delivery of support, problem escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your corporate support resources, by Progent, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your part of support work as needed. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Call Center software to meet the unique requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk group to deal with demanding situations like software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of experienced network professionals gives your workers in Belo Horizonte Minas Gerais immediate contact with an effective network service resource with substantial background offering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's target is to solve rather than just record technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers online advanced engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Belo Horizonte Minas Gerais remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they expand into crashes, remote monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a combination of OS platforms.
How Your Belo Horizonte Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Belo Horizonte Minas Gerais, Progent's phone-based network support engineers can deliver expert and cost-effective system help whenever your organization requires it. Over 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Belo Horizonte organization deals with a regular independent support technician or employs a full time organization that know how to handle the majority of computer problems, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle sudden network crises or especially tough integration problems.

Details of Progent's Remote Computer Support for Belo Horizonte Minas Gerais
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer businesses in Belo Horizonte Minas Gerais the greatest leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent's Microsoft certified experts offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and business management solution built, like all Microsoft financial solutions, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting software in the Microsoft Dynamics GP family, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its modular design you are able to license only the capability you currently need, with the option to expand clients and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP/Great Plains Software consulting engineers can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also older versions of Microsoft Dynamics GP.

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable client relationships. Integrated Sales and Customer Service components enable employees to share information to help promote selling success and offer steady, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can show you how to combine Microsoft CRM with your marketing or customer service databases.

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    Progent's Linux consulting services provide small businesses and developers support for managing and supporting Linux systems that run with Microsoft-powered networks. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise provides you with an easy single source to help you create and manage a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.

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    NetDocuments (NetDocs) is a cloud-based document management system built specifically for the legal profession. Progent can provide online access to NetDocuments consultants to assist your law firm to plan, configure, administer, tune, or debug a document management system solution based on NetDocs.

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    Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    If you want to revamp your corporate web site, create internal websites for purposes such as HR or employee education, design a powerful web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to build and manage a secure, fault-tolerant server and communications network, including off-site and wireless access, to run your web tools.

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