Fast and Affordable Remote Troubleshooting for Belo Horizonte Minas Gerais Information Networks
For businesses in Belo Horizonte Minas Gerais, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve most network issues rapidly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and proven methodologies which ensure the maximum level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to connect to your environment without breaching corporate security.
Progent's powerful service database application stores thorough records of all service that Progent's customers have received. Progent's team consultants have access to the history of assistance delivered to every client by every Progent consultant. This archive of issues and solutions is organized as an easily exploitable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts can find optimal resolutions quickly.
Online services offered by Progent to clients in Belo Horizonte Minas Gerais include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and certifies a person's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex problems encountered in network infrastructure design, integration, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying software updates. CCIEs offer exceptional value because their broad experience allows them to resolve problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced remote support technology in order to provide efficient, safe, and economical analysis and remediation.
Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.
Progent locations in Belo Horizonte Metro
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure devices. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points engineering support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security services offered by Progent include: comprehensive information security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide expert online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad spectrum of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help analyzing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Belo Horizonte Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran network consultants offers your computer users in Belo Horizonte Minas Gerais fast access to a large network service resource with years of background providing phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of company success, and Progent's intent is to fix instead of simply record technical problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced engineering support and education in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Belo Horizonte Minas Gerais online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive and automated. By exposing possible issues before they grow into crashes, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of platforms.
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Belo Horizonte Minas Gerais, Progent's online network support specialists are ready to provide expert and economical IT support the instant your company needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Belo Horizonte business works with a regular independent support technician or maintains a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with sudden network emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for Belo Horizonte Minas Gerais
Progent's online support, Internet-based repair, network security consulting, and network administration services give businesses in Belo Horizonte Minas Gerais the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Belo Horizonte Minas Gerais and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone service and requires no monthly retainer for support services delivered during normal working hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Programming
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise demand a costly onsite service call. Cutting-edge remote connectivity tools and experienced engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained offices whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.